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External Chat Without Integration

Co-browse and non-integrated chat

If your website already has chat, you can use it with Genesys Co-browse without any other integration effort.

To allow users to initiate a Co-browse session from your website, you must add the Co-browse JavaScript snippet to your web pages. For information about how to enable it, see Website Instrumentation.

If your web page is correctly instrumented, the user will see a "Co-browsing" button after loading. Now, when the user clicks the "Co-browsing" button, they will see a notification message. If the user clicks "Yes", the Co-browse session will begin and the user will be prompted to manually transfer the session ID to the agent using either chat or voice.

This page was last edited on March 2, 2018, at 17:52.
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