Genesys Co-browse supports three levels of integration with chat functionality:
- Co-browse has its own built-in chat widget that is triggered with the "Live Chat" button. You can customize this built-in chat widget to suit your needs or you can implement your own chat widget using the Chat Service API.
- Co-browse can be used with any external chat without integration. In this case, the user will have to manually transfer the Co-browse session ID to the agent. See External Chat Without Integration.
This page was last modified on September 28, 2015, at 05:57.