External Chat Without Integration
Co-browse and non-integrated chat
If your website already has chat, you can use it with Genesys Co-browse without any other integration effort. For example, you may use the Web API Chat Samples to start a chat.
If your web page is correctly instrumented, the user will see a "Co-browsing" button after loading. Now, when the user clicks the "Co-browsing" button, they will see a notification message. If the user clicks "Yes", the Co-browse session will begin and the user will be prompted to manually transfer the session ID to the agent using either chat or voice.