Installing and Deploying Genesys Co-browse
|Objective||Related procedures and actions|
|1. Prepare your deployment.|
|2. Install Genesys Co-browse Server.||See Install Genesys Co-browse Server for details.|
|3. Install the related plug-in for Interaction Workspace.||
Install the Genesys Co-browse Plug-in for Interaction Workspace to enable co-browsing features in Interaction Workspace. See Install the Genesys Co-browse Plug-in for Interaction Workspace for installation details.
|4. If you are using Genesys Workspace Web Edition, configure it to work with Co-browse.||
See Configure Genesys Workspace Web Edition to Work with Co-browse for configuration details.
|5. Load the certificate and private keys into the Java and Jetty keystores.||
See Loading Certificate for SSL for details.
|6. Configure a Cluster of Chat Servers.||
Complete the procedures on the Configure a Cluster of Chat Servers if your solution includes more than one Chat Server.
See Website Instrumentation for details.
|8. Configure a cluster of Co-browse servers.||
See Configure a Cluster of Co-browse Servers for details.
|9. Start and stop Genesys Co-browse Server.||
See Start and Stop Genesys Co-browse Server for details.
|10. Import the reporting templates.||You can use the provided Genesys Co-browse Sample Reporting Templates for real-time and historical reporting. See Genesys Co-browse Reporting Templates for details.|
|11. Test and troubleshoot.||Complete the procedures on the Testing and Troubleshooting the Co-browse Solution page to ensure that your Co-browse solution is properly configured. This page also provides solutions to common problems that you might encounter while testing the Co-browse solution.|