External Chat Without Integration
Co-browse and non-integrated chat
If your website already has chat, you can use it with Genesys Co-browse without any other integration effort. For example, you may use the Web API Chat Samples to start a chat.
If your web page is correctly instrumented, the user will see a "Co-browsing" button after loading. Now, when the user clicks the "Co-browsing" button, they will see a notification message. If the user clicks "Yes", the Co-browse session will begin and the user will be prompted to manually transfer the session ID to the agent using either chat or voice.
You can also override the default "Co-browsing" button by placing a custom button on your chat widget so that chat is the explicit entry point to co-browsing.
See Integration Configuration JS API for information on overriding the "Co-browsing" button.