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Attached Data Overview

Co-browse does not have a dedicated type of interaction. The following Co-browse session data is appended to the primary Chat or Voice interaction when an agent joins a session:

Attached Data Data Type Value
CoBrowseAssociated [str] The initial value is "Yes".
CoBrowseSessionsQuantity [int] A value equal to the number of Co-browse sessions for the current interaction.
CoBrowseSessionId [str] A value equal to the unique session ID.
CoBrowseStartTime [str] An epoch time specified in milliseconds. It matches the start of the first Co-browse session for the current interaction.


When an agent exits a Co-browse session, some existing data is changed and new data is appended to the primary interaction:

Attached Data Data Type Value
CoBrowseAssociated [str] The value is changed to "No".
CoBrowseDuration [int] The duration in seconds is added. It summarizes the duration of all Co-browse sessions for the current interaction.
CoBrowseEndTime [str] An epoch time specified in milliseconds, is added. It matches the end of the last Co-browse session for the current interaction.


If there is more than one Co-browse session for the primary interaction, the following attached data is changed with each new Co-browse session:

Attached Data Data Type Value
CoBrowseAssociated [str] The value is "Yes".
CoBrowseSessionsQuantity [int] A value equal to the number of Co-browse sessions for the current interaction.
CoBrowseSessionId [str] A value equal to the unique session ID.
This page was last modified on December 16, 2013, at 07:02.

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