Genesys Co-browse supports three levels of integration with chat functionality:
- Co-browse has its own built-in chat widget that is triggered with the "Live Chat" button. To customize the built-in chat widget, see Customizing the Genesys Co-browse UI. You can also implement your own chat widget using the Chat Service API. See Chat Service API#Advanced Usage of the Chat API.
- Co-browse can be used with any external chat without integration. In this case, the user will have to manually transfer the Co-browse session ID to the agent. See External Chat Without Integration.
This page was last modified on February 2, 2015, at 18:16.