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Getting Started

Getting started with Genesys Co-browse includes launching the application and logging in.

  • Launching the Workspace Desktop Edition application.
  • Loginβ€”The first view that you see. It enables you to identify yourself and, if required, enter additional login data based on your role or the technical environment.

Launching Workspace Desktop Edition

There are two ways to launch the application:

From the Start menu, select All Programs > Genesys Solutions > Workspace Desktop Edition > Workspace Desktop Edition.


Double-click the Workspace Desktop Edition icon on your desktop:

IW desktop shortcut 850.png

The Workspace Desktop Edition Login dialog box is displayed.

After you authenticate, Workspace Desktop Edition might automatically update your session if new tasks are assigned to you or if the application is updated.


After launching Workspace Desktop Edition, the Login dialog box is what you first see.

To identify yourself:

  1. Enter your user name in the User Name field.
  2. Enter your password in the Password field.
  3. Click Log In to authenticate yourself on the system.
See the Workspace Desktop Edition Help for information about the More/Less options in the Login dialog box.

The Workspace Desktop Edition Main Window (or the Gadget view) opens immediately after you click Log In.

This page was last modified on March 2, 2018, at 10:58.


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