Jump to: navigation, search

Genesys Cloud Documentation

PureEngage Cloud

Agent's Guide
Information for Agents about using Agent Desktop, Workforce Management and other Genesys Cloud user interfaces. See also Quick Start for Agents.


Administrator's Guide
Information for administrators about using Platform Administration, Reporting and other Genesys Cloud user interfaces. See also Quick Start for Administrators.


Supervisor's Guide
Provides information for supervisors about using Platform Administration, Reporting and other Genesys Cloud user interfaces.


Release Notes
Stay up to date with the latest Genesys Cloud component upgrades.


Genesys Care Support Processes for Cloud Subscriptions
Information for Cloud customers about how to work with Genesys Customer Care for Case Management.


Reporting Guide
Provides information about both real-time dashboard views and historical reports.


Support for GDPR
Provides information for General Data Protection Regulation (GDPR) support specific to PureEngage Cloud.


Genesys Cloud User Guide
Download this guide for detailed information about how Genesys Cloud can work for your enterprise.


Genesys Care Support Guide for Cloud Subscriptions
Download information for Cloud customers about Response, Restoration and Resolution targets and Responsibilities.


Genesys Care Support Processes for Cloud Resellers
Information for Cloud Resellers about how to work with Genesys Customer Care for Case Management.


Genesys Care Support Guide for Cloud Resellers
Download information for Cloud Resellers about Response, Restoration and Resolution targets and Responsibilities.


Gdemo Policy Document for Resellers
Download information for Gdemo, the demonstration platform for all Genesys Solutions.

Premier Edition Cloud

VCC Solution Guide
Learn how VCC can support your contact center.


ARK VCC Dashboard Help
Learn how to use VCC Dashboard.


VCC Agent Desktop Help
Learn how to handle interactions and work with your team.


CX Analytics Help
Learn how to use CX Analytics.


CX Builder Documentation
Learn how to use CX Builder.

This page was last modified on June 13, 2018, at 05:07.