Genesys Cloud Documentation
Provides information for supervisors about using Platform Administration, Reporting and other Genesys Cloud user interfaces.
Stay up to date with the latest Genesys Cloud component upgrades.
Genesys Care Support Processes for Cloud Subscriptions
Information for Cloud customers about how to work with Genesys Customer Care for Case Management.
Provides information about both real-time dashboard views and historical reports.
Support for GDPR
Provides information for General Data Protection Regulation (GDPR) support specific to PureEngage Cloud.
Genesys PureEngage Cloud User Guide
Download this guide for detailed information about how Genesys Cloud can work for your enterprise.
PureEngage Cloud Customer Care Support Guide
Download information for Cloud customers about Response, Restoration and Resolution targets and Responsibilities.
Genesys Care Support Processes for Cloud Resellers
Information for Cloud Resellers about how to work with Genesys Customer Care for Case Management.
Genesys Care Support Guide for Cloud Resellers
Download information for Cloud Resellers about Response, Restoration and Resolution targets and Responsibilities.
Gdemo Policy Document for Resellers
Download information for Gdemo, the demonstration platform for all Genesys Solutions.
Genesys Engage Platform Availability Guide
Highly technical information to assist IT, system, and network administrators of Cloud-based contact centers in planning connectivity and access to the Genesys Engage platform for on-site and off-site personnel. Contact your Technical Account Manager or Genesys Advisor to obtain this document.
Premier Edition Cloud
VCC Solution Guide
Learn how VCC can support your contact center.
ARK VCC Dashboard Help
Learn how to use VCC Dashboard.
VCC Agent Desktop Help
Learn how to handle interactions and work with your team.
CX Analytics Help
Learn how to use CX Analytics.
CX Builder Documentation
Learn how to use CX Builder.