Specifying Parameters

You can specify the following parameters and field names, as described below:

• Filter parameters
• Result Limit parameters
• Entity type field names
• Transaction type field names

Specifying Filter and Result Limit Parameters

The following parameters can be passed from the CTI panel to NetSuite:

• Filter parameters
• Result Limit parameters

Specifying Filter Parameters

The supported Filter parameter naming syntax is:

• cti_<label> (where a label can be a name, number, or date, but it can not be global) — searches for all NetSuite record types
• cti_entity_<fieldname> — searches for all entity types
• cti_transaction_<fieldname> — searches for all transaction types

Example	Search Executed
cti_number=123 cti_entity_entity_id=phil cti_entity_address=streetsville cti_transaction_number=101 cti_transaction_item=12	(cti_number OR (cti_entity_entityid AND cti_entity_address) OR (cti_transaction_number AND cti_transaction_item))
cti_entity_internalid=123	internalid

Specifying Result Limit Parameters

Result limit (integer) search parameters can be defined in two places:

• on the call center center portal
• within NetSuite

To define the Result Limit search parameters (integer) on the call center portal, enter the following information:

• cti_global
• cti_entity
• cti_transaction

To define the the Result Limit search parameters within NetSuite:

1. Navigate to Netsuite > Setup > Company > General Preferences > Custom Preferences tab.
2. Enter the following parameter for each of the following fields:
   • Entity Search Count
   • Transaction Search Count
   • Global Search Count

If the parameters at both ends are left blank, then the results show the maximum rows or the highest limit.

Specifying Search Parameter Field Names

There are two types of search parameter field names:

• Entity type
• Transaction type

Specifying Entity Type Field Names

The following lists the search parameter field names for the Entity type (the operator is applied on the given search value):

Operator	Valid Values	Field Name
contains	string	address addressee addresslabel	attention comments entityid	externalidstring
is	string	addressphone city countrycounty email externalid fax	globalsubscriptionstatus internalid language level permission phone	phoneticname representingsubsidiary state subsidiary type zipcode
is	T or F (not true or false)	giveaccess isdefaultbilling isdefaultshipping isinactive
on	date	datecreated lastmodifieddate

Specifying Transaction Type Field Names

The following lists the search parameter field names for the Transaction type (the operator is applied on the given search value):

Operator	Valid Values	Field Name
contains	string	authcode billaddress billaddressee billattention cccustomercode externalidstring gcoavsstreetmatch	gcoavszipmatch gcobuyerip gcopromotionname gcostatechangeddetail giftcertificate memo memomain	message otherrefnum shipaddress shipaddressee shipattention title trackingnumbers
is	string or number	account accounttype appliedtolinktype appliedtotransaction applyinglinktype applyingtransaction approvalstatus avsstreetmatch avszipmatch billcity billcountry billcounty billingschedule billingtransaction billphone billstate billvariancestatus billzip binnumber ccname ccnumber class commit confirmationnumber costcomponentcategory costcomponentitem costestimatetype createdby createdfrom cscmatch currency customersubof customform custtype department deposittransaction draccount	email employee entity entitystatus expreports externalid forecasttype fulfillingtransaction fxaccount gcocreditcardnumber gcocscmatch gcofinancialstate gcofulfillmentstate gcoorderid intercostatus intercotransaction internalid item itemrevision itemsubof leadsource location mainname merchantaccount nextapprover opportunity paidtransaction partner partnerrole partnerteammember payingtransaction paymenteventholdreason paymenteventresult paymenteventtype paymentmethod paypalstatus paypaltranid	pnrefnum poastext postingperiod pricelevel promocode purchaseorder recordtype revcommitstatus revcommittingtransaction revenuestatus reversalnumber salesorder salesrep salesteammember salesteamrole serialnumber shipcarrier shipcity shipcountry shipcounty shipmethod shipphone shipstate shipto status subsidiary taxitem taxperiod terms tosubsidiary tranid transactionlinetype transferlocation type unit vendtype vsoedeferral vsoepermitdiscount website shipzip source
is	T or F (not true or false)	appliedtoisfxvariance applyingisfxvariance billable billingstatus buildentireassembly cleared closed cogs deferrevrec excludecommission finchrg gcoavailabeltocharge includeinforecast invsoebundle isallocation isbackflush isgcochargeback isgcochargeconfirmed isgcopaymentguaranteed	isgcorefundconfirmed isintercompanyadjustment ispaypalmeth isreversal isrevrectransaction isscrap isshipaddress istransferpricecosting isvsoealloc iswip mainline matchbilltoreceipt memorized multisubsidiary nonreimbursable paymenteventpurchasecardused paymenteventpurchasedatasent paypalpending	posting printedpickingticket revcommittingstatus revreconrevcommitment shipcomplete shipping shiprecvstatus shiprecvstatusline taxline tobeemailed tobeprinted tranisvsoebundle transactiondiscount visibletocustomer voided vsoedelivered
on	date	actualshipdate billeddate ccexpiredate closedate commissioneffectivedate datecreated depositdate	duedate enddate expectedclosedate expectedreceiptdate expensedate lastmodifieddate nextbilldate	paymenteventdate reversaldate revrecenddate revrecstartdate saleseffectivedate shipdate startdate trandate
equalto	numeric	altsalesamount altsalesnetamount amount amountpaid amountremaining amountunbilled appliedtoforeignamount appliedtolinkamount applyingforeignamount applyinglinkamount binnumberquantity buildvariance built contribution costcomponentamount costcomponentquantity costcomponentstandardcost costestimate costestimaterate creditamount daysopen daysoverdue debitamount deferredrevenue estgrossprofit estgrossprofitpct exchangerate fxamount	fxcostestimate fxcostestimaterate fxestgrossprofit fxtrancostestimate fxvsoeallocation fxvsoeamount fxvsoeprice gcoavailabletorefund gcobuyeraccountage gcochargeamount gcochargebackamount gcoconfirmedchargedtotal gcoconfirmedrefundedtotal gcoordertotal gcopromotionamount gcorefundamount gcoshippingtotal grossamount internalidnumber netamount number packagecount partnercontribution	probability projectedamount quantity quantitybilled quantitycommitted quantitypacked quantitypicked quantityrevcommitted quantityshiprecv recognizedrevenue revrecterminmonths serialnumbercost serialnumbercostadjustment serialnumberquantity shipgroup taxrate totalamount trancostestimate tranestgrossprofit tranestgrossprofitpct tranfxestgrossprofit transferorderquantitycommitted transferorderquantitypacked transferorderquantitypicked transferorderquantityreceived transferorderquantityshipped unitcostoverride vsoeallocation vsoeamount vsoeprice