CTI Adapter for Salesforce User's Guide

What is the CTI Adapter for Salesforce?

Welcome to CTI Adapter for Salesforce. These topics provide an overview of CTI Adapter for Salesforce and are intended for use by administrators and agents. These topics also describe the product functionality and the user interfaces (UI).

Some of the tasks that you can complete using the CTI Adapter for Salesforce application include:

• Setting your state.
• Making outbound calls.
• Transferring calls to other agents.

About This User's Guide

The following topics explain the product functionality of CTI Adapter for Salesforce:

Logging In

Find out information about logging into the CTI Adapter for Salesforce application.

Installing the CTI Adapter for Salesforce

Find out information about installing into the CTI Adapter for Salesforce application.

Managing Calls

Find out information about managing calls using the dialpad.