Release Note

T-Server for Avaya TSAPI

8.1.x

Genesys Telecommunications Laboratories, Inc. © 2011–2018

Contents

Introduction

Release Number AIX HP-UX PA HP-UX IPF Linux Solaris Windows
8.1.010.17 [10/10/18] – Hot Fix           X
8.1.010.14 [09/17/18] – General       X   X
8.1.010.12 [05/10/18] – General       X   X
8.1.010.11 [06/26/17] – General       X   X
8.1.010.09 [12/16/16] – General       X   X
8.1.010.05 [07/29/16] – General       X   X
8.1.010.04 [06/24/16] – Hot Fix       X   X
8.1.010.01 [04/29/16] – Hot Fix       X   X
8.1.001.21 [08/20/15] – Hot Fix       X   X
8.1.001.20 [03/18/15] – Hot Fix       X   X
8.1.001.18 [02/19/15] – Hot Fix       X   X
8.1.001.17 [02/12/15] – Hot Fix       X    
8.1.001.16 [10/08/14] – General       X   X
8.1.001.14 [04/24/14] – Hot Fix           X
8.1.001.12 [12/11/13] – Hot Fix       X   X
8.1.001.11 [07/31/13] – Hot Fix           X
8.1.001.06 [07/26/12] – Hot Fix           X
8.1.001.05 [03/15/12] – General       X   X
8.1.000.12 [12/07/11] – Hot Fix           X
8.1.000.11 [10/19/11] – General       X   X
8.1.000.09 [08/03/11] – General       X   X
8.1.000.08 [06/27/11] – General       X   X

Link to 8.0 Product Release Note (Cumulative)
Known Issues and Recommendations
Discontinued Support
Internationalization
Additional Information


Introduction

As of February 1, 2012, Genesys is no longer an affiliate of Alcatel-Lucent; any indication of such affiliation within Genesys products or packaging is no longer applicable. Please see the Genesys website at http://www.genesys.com for more details.

This release note applies to all 8.1 releases of T-Server for Avaya TSAPI.

Use of Third-Party Software

Genesys follows applicable third-party redistribution policies to the extent that Genesys solutions utilize third-party functionality. For additional information on third-party software used in this product, see More Release Information/Legal Notices for T-Servers. Please contact your Customer Care representative if you have any questions.


Release Number 8.1.010.17 [10/10/18] – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This release of T-Server is built with T-Server Common Part (TSCP) release number 8.1.011.09. TSCP is the shared software that all T-Servers use. Consult the TSCP release note for information about changes to the Common Part that may affect the functionality of your particular type of T-Server.

Important: This version of T-Server requires TSAPI client 6.3.3 or later.

This is a hot fix for this product. This release contains the following new features or functionality:

Corrections and Modifications

This release includes no corrections or modifications.

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Release Number 8.1.010.14 [09/17/18] – General

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This release of T-Server is built with T-Server Common Part (TSCP) release number 8.1.011.09. TSCP is the shared software that all T-Servers use. Consult the TSCP release note for information about changes to the Common Part that may affect the functionality of your particular type of T-Server.

Important: This version of T-Server requires TSAPI client 7.x or later.

There are no restrictions for this release. This release contains the following new features or functionality:

Corrections and Modifications

This release includes no corrections or modifications.

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Release Number 8.1.010.12 [05/10/18] – General

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This release of T-Server is built with T-Server Common Part (TSCP) release number 8.1.011.08. TSCP is the shared software that all T-Servers use. Consult the TSCP release note for information about changes to the Common Part that may affect the functionality of your particular type of T-Server.

Important: This version of T-Server requires TSAPI client 7.x or later.

There are no restrictions for this release. This release contains the following new features or functionality:

Corrections and Modifications

This release includes no corrections or modifications.

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Release Number 8.1.010.11 [06/26/17] – General

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This release of T-Server is built with T-Server Common Part (TSCP) release number 8.1.011.07. TSCP is the shared software that all T-Servers use. Consult the TSCP release note for information about changes to the Common Part that may affect the functionality of your particular type of T-Server.

Important: This version of T-Server requires TSAPI client 7.x or later.

There are no restrictions for this release. This release contains the following new features or functionality:

Corrections and Modifications

This release includes the following corrections or modifications:


T-Server now correctly reports AttributeOtherDN for agents and service observers (in the call model, see Service observer External party Releases First). (TS-11428, TS-11429)


In manual consultation calls, T-Server now correctly matches the consultation call to the original call. (TS-11425, TS-11426)


When a route point DN is disabled and re-enabled in the configuration database, T-Server now correctly re-acquires the route point. (TS-11370)


T-Server no longer incorrectly registers DNs on the DMCC link before the DMCC link is fully connected. (TS-11368)


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Release Number 8.1.010.09 [12/16/16] – General

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This release of T-Server is built with T-Server Common Part (TSCP) release number 8.1.010.97. TSCP is the shared software that all T-Servers use. Consult the TSCP release note for information about changes to the Common Part that may affect the functionality of your particular type of T-Server.

Important: This version of T-Server requires TSAPI client 7.x or later.

There are no restrictions for this release. This release contains the following new features or functionality:

Corrections and Modifications

This release includes no corrections or modifications.


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Release Number 8.1.010.05 [07/29/16] – General

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This release of T-Server is built with T-Server Common Part (TSCP) release number 8.1.010.87. TSCP is the shared software that all T-Servers use. Consult the TSCP release note for information about changes to the Common Part that may affect the functionality of your particular type of T-Server.

Important: This version of T-Server requires TSAPI client 6.3.3 or later.

There are no restrictions for this release. This release contains the following new features or functionality:

Corrections and Modifications

This release includes the following corrections or modifications:


Previously, in cases where multiple outstanding pending requests were active on a DN, including a consultation call type request, T-Server might not find the original outstanding consultation request, associated with the DN, when creating the call. This could prevent T-Server from linking a call to its original call and prevent the classification of this call as a consultation. T-Server now corrects this problem with improved searching for consultation type requests. (TS-11188)


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Release Number 8.1.010.04 [06/24/16] – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This release of T-Server is built with T-Server Common Part (TSCP) release number 8.1.010.81. TSCP is the shared software that all T-Servers use. Consult the TSCP release note for information about changes to the Common Part that may affect the functionality of your particular type of T-Server.

Important: This version of T-Server requires TSAPI client 6.3.3 or later.

This is a hot fix for this product. This release contains the following new features or functionality:

Corrections and Modifications

This release includes the following corrections or modifications:


When the DMCC link is in use, T-Server can make use of an agent status query to determine the reason code when manually switching the phone set to not ready aux. T-Server previously utilized an invoke ID of 0 for this query. This can lead to a potential collision of invoke IDs in T-Server, which can cause T-Server to fail to properly notify clients of not ready aux state changes (for manual state changes). T-Server corrects this problem by ensuring proper invoke ID assignment for this query. (TS-11170)


This version of T-Server addresses a problem with the processing and translation of CTI acknowledgments (CSTAHoldCallConfEvent and CSTARetrieveCallConfEvent) from outstanding RequestRetrieveCall and RequestHoldCall requests. Previously, T-Server did not process positive responses to RequestRetrieveCall and RequestHoldCall, instead waiting for unsolicited retrieve (CSTARetrievedEvent) and unsolicited held (CSTAHeldEvent) events. This failed processing of proper acknowledgment on these requests can lead to a mismatch of requests and responses in the case of multiple outstanding requests (RequestRetrieveCall/RequestHoldCall) on the same DN. This version of T-Server addresses this problem by translating CSTAHoldCallConfEvent and CSTARetrieveCallConfEvent to EventHeld and EventRetrieved, respectively. (TS-11168)


This version of T-Server corrects a problem with the use of deviceIDType in TSAPI messages. Previously, T-Server did not properly consider deviceIDType, which could cause T-Server to misclassify a party as internal rather than external. In some scenarios this might cause T-Server to misclassify the calltype as internal rather than inbound. (TS-11143)


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Release Number 8.1.010.01 [04/29/16] – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This release of T-Server is built with T-Server Common Part (TSCP) release number 8.1.010.81. TSCP is the shared software that all T-Servers use. Consult the TSCP release note for information about changes to the Common Part that may affect the functionality of your particular type of T-Server.

This is a hot fix for this product. This release contains no new features or functionality.

Corrections and Modifications

This release includes the following corrections or modifications:


T-Server corrects a problem which sometimes caused requests on a particular DN to fail, in cases where T-Server made use of the DMCC link and where the DMCC link was also unstable. This instability, in combination with failed outstanding DMCC requests, could have caused unrelated normal CTI requests to inadvertently queue indefinitely within T-Server. (TS-11125)


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Release Number 8.1.001.21 [08/20/15] – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This release of T-Server is built with T-Server Common Part (TSCP) release number 8.1.001.78. TSCP is the shared software that all T-Servers use. Consult the TSCP release note for information about changes to the Common Part that may affect the functionality of your particular type of T-Server.

This is a hot fix for this product. This release contains no new features or functionality.

Corrections and Modifications

This release includes the following corrections or modifications:


T-Server corrects an issue in certain forwarding scenarios, where T-Server incorrectly released a party, leading to problems controlling the call. (TS-10959)


Under some registration conditions in large environments, T-Server no longer prematurely drops the link. (TS-10920)


Previously, under some conditions, T-Server might not receive a confirmation from an open call to TSAPI. In these cases, T-Server would not attempt to retry the open request, potentially leading to T-Server not starting properly. This version of T-Server adds support for recovering from a non-responding TSAPI open request. T-Server now waits a default maximum of 90 seconds for an open confirmation, before aborting the previous open request and retrying. (TS-10912)

A new option can change this timeout:

Option Name: tsapi-open-conf-timeout
Valid Values: 0-3600; 0 disables the timer
Default Value: 90
Description: This option provides a timeout (in seconds) for the TSAPI open request call. When attempting to open a connection to TSAPI, T-Server waits the specified amount for an open confirmation before aborting the open request and retrying.


This version of T-Server corrects a potential problem which could cause event distribution, by timer, to occur out of order. In some situations, this problem could lead to an incorrect call model. (TS-10883)


During a call cleanup query, T-Server no longer deletes the wrong call on the wrong call ID. (TS-10846)


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Release Number 8.1.001.20 [03/18/15] – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This release of T-Server is built with T-Server Common Part (TSCP) release number 8.1.001.77. TSCP is the shared software that all T-Servers use. Consult the TSCP release note for information about changes to the Common Part that may affect the functionality of your particular type of T-Server.

This is a hot fix for this product. This release contains no new features or functionality.

Corrections and Modifications

This release includes the following corrections or modifications:


In routing scenarios where a call is routed to a second routing point, T-Server now sets the correct CallState (CallStateOk) in an EventQueued event. Previously, T-Server might have set the CallState to CallStateForwarded rather than CallStateOk.

A new restricted option can restore the previous behavior:

Note: Use this option only when requested by Genesys Customer Care.

Option Name: filter-third-party-on-vdn-redirect
Valid Values: true, false
Default Value: true
Description: When the value is true, T-Server ignores the NewDestination attribute in translating a CSTADivertedEvent for routing point DNs. To restore previous behavior, set the option to false.

(TS-10893)


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Release Number 8.1.001.18 [02/19/15] – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This release of T-Server is built with T-Server Common Part (TSCP) release number 8.1.001.76. TSCP is the shared software that all T-Servers use. Consult the TSCP release note for information about changes to the Common Part that may affect the functionality of your particular type of T-Server.

This is a hot fix for this product. This release contains the following new features or functionality:

Corrections and Modifications

This release includes no corrections or modifications.

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Release Number 8.1.001.17 [02/12/15] – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This release of T-Server is built with T-Server Common Part (TSCP) release number 8.1.001.76. TSCP is the shared software that all T-Servers use. Consult the TSCP release note for information about changes to the Common Part that may affect the functionality of your particular type of T-Server.

This is a hot fix for this product. This release does not contain any new features or functionality.

Corrections and Modifications

This release includes the following corrections or modifications:


For EventQueued events where the reporting call is not yet created, T-Server now filters, by default, the cause ecRedirected. The resulting call state is CallState 0, replacing CallStateForwarded. (TS-10858)

A new restricted option can restore the previous behavior:

Note: Use this option only when requested by Genesys Customer Care.

Option Name: enable-callstate-forwarded-on-first-queued
Valid Values: true, false
Default Value: false
Description: When set to true, the option filters the ecRedirected cause for EventQueued events, resulting in the call state CallStateForwarded.


T-Server no longer distributes DN-related events to a client that sends a RequestRegisterAddress request for a DN to T-Server but receives EventError in response. Previously, after such failed registration requests, T-Server would continue to distribute events for a DN even after a failed registration attempt. (TS-10855)


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Release Number 8.1.001.16 [10/08/14] – General

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This release of T-Server is built with T-Server Common Part (TSCP) release number 8.1.001.76. TSCP is the shared software that all T-Servers use. Consult the TSCP release note for information about changes to the Common Part that may affect the functionality of your particular type of T-Server.

There are no restrictions for this release. This release contains the following new features or functionality:

Corrections and Modifications

This release includes the following corrections or modifications:


Previously, under some call flows, the backup T-Server could incorrectly process a message from the primary T-Server, rendering the backup T-Server unstable. This version of T-Server corrects the problem. (TS-10737)


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Release Number 8.1.001.14 [04/24/14] – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This release of T-Server is built with T-Server Common Part (TSCP) release number 8.1.001.71. TSCP is the shared software that all T-Servers use. Consult the TSCP release note for information about changes to the Common Part that may affect the functionality of your particular type of T-Server.

This is a hot fix for this product. This release does not contain any new features or functionality.

Corrections and Modifications

This release includes the following corrections and modifications:


T-Server release tracking now correctly reports the first party to release the call when such information is available. Previously, in some call flows involving Routing Points, release tracking reported the releasing party as unknown. (TS-10677)


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Release Number 8.1.001.12 [12/11/13] – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This release of T-Server is built with T-Server Common Part (TSCP) release number 8.1.001.71. TSCP is the shared software that all T-Servers use. Consult the TSCP release note for information about changes to the Common Part that may affect the functionality of your particular type of T-Server.

This is a hot fix for this product. This release does not contain any new features or functionality.

Corrections and Modifications

This release includes the following corrections and modifications:


T-Server now addresses a potential problem for the feature that sets the AttributeCallType attribute at the time a call is dialed for manually initiated calls (see the second-call-as-consult configuration option ) and corrects it by properly processing the TSAPI version 8 Service Initiated messages. Previously, in call flows where TSAPI returned a version 8 Service Initiated message, T-Server failed to recognize this message, and would not properly link an original call to the initiated consultation for manually initiated calls where second-call-as-consult was enabled. (TS-10622)


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Release Number 8.1.001.11 [07/31/13] – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This release of T-Server is built with T-Server Common Part (TSCP) release number 8.1.001.66. TSCP is the shared software that all T-Servers use. Consult the TSCP release note for information about changes to the Common Part that may affect the functionality of your particular type of T-Server.

This is a hot fix for this product. This release does not contain any new features or functionality.

Corrections and Modifications

This release includes the following corrections and modifications:


T-Server now includes the program database (PDB) file for the Windows' distribution package. This PDB file contains the essential debug symbols that can be used in diagnosing future stability problems. (ER# 322368937, TS-856)


T-Server now addresses an issue related to unacquiring a Routing Point DN and ensures that any unsolicited unacquire requests are processed and any unacquire requests resulting in an invalidCrossRefId error are reinterpreted as unacquired. Previously, failure to properly unacquire a DN could result in T-Sever not attempting to retry the registration of a DN. (ER# 321867077, TS-853)


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Release Number 8.1.001.06 [07/26/12] – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This release of T-Server is built with T-Server Common Part (TSCP) release number 8.1.001.47. TSCP is the shared software that all T-Servers use. Consult the TSCP release note for information about changes to the Common Part that may affect the functionality of your particular type of T-Server.

This is a hot fix for this product. This release does not contain any new features or functionality.

Corrections and Modifications

This release includes the following corrections and modifications:


T-Server now correctly handles TSAPI-link delays when registering Routing Points. Previously, a race condition could occur which disrupted the synchronization between T-Server and the switch in the control of a route point, causing T-Server to be unable to route calls. (ER# 303690060)


T-Server can now control the serialization of TMakePredictiveCall requests. By default, T-Server does not serialize these requests. In order for T-Server to serialize TMakePredictiveCall requests, set the value of the restricted configuration option, serialize-predictive-calls, to true.

serialize-predictive-calls
Default Value: false
Valid Values: true, false
Changes Take Effect: Immediately

If the value of this option is set to true, T-Server serializes all TMakePredictiveCall requests for a particular DN and it sends a subsequent request to the switch only after receiving a response to the previous request. If the value of this option is set to false, T-Server does not serialize TMakePredictiveCall requests.

Note: Use this option only when requested by Genesys Customer Care.

(ER# 289729847)


T-Server now supports a new Application-level configuration option, req-distrib-event-support, in the TServer section, to resolve backward compatibility issues.

req-distrib-event-support
Default Value: no-check
Valid Values: no-check, check-client
Changes Take Effect: After T-Server restart

This option controls the content of the T-Events, propagation of which is requested by RequestDistributeEvent. The scope of the distribution depends on the presence and the values of AttributeClientID and AttributeReferenceID, as follows:

(ER# 299869422, 303203071)


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Release Number 8.1.001.05 [03/15/12] – General

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This release of T-Server is built with T-Server Common Part (TSCP) release number 8.1.001.37. TSCP is the shared software that all T-Servers use. Consult the TSCP release note for information about changes to the Common Part that may affect the functionality of your particular type of T-Server.

There are no restrictions for this release. This release contains the following new features or functionality:

Corrections and Modifications

This release includes the following corrections and modifications:


T-Server now reports the calling party number in the OtherDN attribute of EventRouteRequest when the calling party number is provided by the switch. (ER# 291968447)


The default value of the use-link-bandwidth configuration option has been changed from 0 to 100. (ER# 284712700)


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Release Number 8.1.000.12 [12/07/11] – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This release of T-Server is built with T-Server Common Part (TSCP) release number 8.1.000.26. TSCP is the shared software that all T-Servers use. Consult the TSCP release note for information about changes to the Common Part that may affect the functionality of your particular type of T-Server.

This is a hot fix for this product. This release does not contain any new features or functionality.

Corrections and Modifications

This release includes the following corrections and modifications:


This version of T-Server fixes an issue which can impact T-Serverís ability to route calls. Previously, in some cases of link disconnection, T-Server would sometimes indirectly process route point acquire responses, which sometimes led to failed routing with EventError (Invalid cross-reference ID). (ER# 284964591)


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Release Number 8.1.000.11 [10/19/11] – General

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This release of T-Server is built with T-Server Common Part (TSCP) release number 8.1.000.25. TSCP is the shared software that all T-Servers use. Consult the TSCP release note for information about changes to the Common Part that may affect the functionality of your particular type of T-Server.

There are no restrictions for this release. This release contains the following new features or functionality.

Corrections and Modifications

This release includes the following corrections and modifications:


This version of T-Server is built with TSCP 8.1.000.25, which corrects the following issue:

HA T-Server or SIP Server no longer becomes unstable in an environment where a new application object is created with a connection to the running HA T-Server or SIP Server. This issue was applicable only to HA deployments, and could occur in any of the following scenarios:

(ER# 282293600)


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Release Number 8.1.000.09 [08/03/11] – General

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This release of T-Server is built with T-Server Common Part (TSCP) release number 8.1.000.23. TSCP is the shared software that all T-Servers use. Consult the TSCP release note for information about changes to the Common Part that may affect the functionality of your particular type of T-Server.

There are no restrictions for this release. This release does not contain any new features or functionality.

Corrections and Modifications

This release includes the following corrections and modifications:


This release of T-Server is built with TSCP 8.1.000.23, which corrects the following issue:

T-Server no longer shuts down if it fails to obtain an ISCC license. (ER# 278678036)


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Release Number 8.1.000.08 [06/27/11] – General

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This release of T-Server is built with T-Server Common Part (TSCP) release number 8.1.000.19. TSCP is the shared software that all T-Servers use. Consult the TSCP release note for information about changes to the Common Part that may affect the functionality of your particular type of T-Server.

There are no restrictions for this release. This section describes new features that were introduced in the initial 8.1 release of T-Server for Avaya TSAPI.

Corrections and Modifications

This release includes the following corrections and modifications:


T-Server now supports Service Observing from a trunk. Previously, if Service Observing was performed from a trunk, T-Server did not send the required EventPartyAdded message to note that Service Observing had started. These events are now sent as part of the standard Service Observing call model. (ER# 266981827)


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Known Issues and Recommendations

This section provides the latest information on known issues and recommendations associated with this product.


T-Server shuts down if it fails to obtain an ISCC license. (ER# 278678036)

Found In: 8.1.000.08 Fixed In: 8.1.000.09

In scenarios in which T-Server is running with an active Device, Media, and Call Control API (DMCC) link, there is a potential race condition that can occur if the DMCC link and the primary CTI-link become out of sync. This race condition can potentially cause duplications of Agent level events during login, when login is followed by an immediate agent state change request. (ER# 259773691)

Found In: 8.0.101.05 Fixed In: 

T-Server for Avaya TSAPI currently does not use the administrative treatment when the option use-am-detection is set to false or no or when the Extensions attribute key AMD (set to no) is present in the TMakePredictiveCall request. This behavior is different from the T-Server for Avaya Communication Manager, which follows the switch answering machine detection administration when the use-am-detection option is set to false or no or when the Extensions attribute key AMD (set to no) is present in TMakePredictiveCall. (ER# 246432571)

Found In: 8.0.006.12 Fixed In: 

When making a conference call from a principal or bridged DN (in a bridging call flow), the resulting conference in T-Server will not result in the bridging DN being dropped from the call. This may create the impression that the bridging party is still a member of the call when in fact it may have been dropped by the switch. (ER# 227237951)

Found In: 8.0.005.04 Fixed In: 

In scenarios where a call is redirected back to the same queue from which it had previously passed, the EventQueued and EventDiverted event sequences may be missing when the call diverts from the queue. This means that the first queued and diverted messages go back into the same queue, so instead of two sets of messages, only one message returns, and is diverted the second time. (ER# 225250782)

Found In: 8.0.005.04 Fixed In: 

T-Server sometimes fails to update transitional agent states in the backup T-Server. (ER# 229745757)

Found In: 8.0.005.04 Fixed In: 

The Outbound Contact Server (OCS) does not follow the correct call flow in cases where an EventRinging message is sent before EventQueued or EventDiverted. (ER# 235720427)

Found In: 8.0.005.04 Fixed In: 

T-Server does not handle predictive dialing to ACD Queues correctly. It distributes the EventQueued message in the wrong sequence (after distributing the EventRinging to the agent) and without distributing the EventDiverted. (ER# 235720421)

Found In: 8.0.005.04 Fixed In: 

The Transfer Connect Service does not work correctly when the call is connected to an announcement port. (ER# 234107441)

Found In: 8.0.005.04 Fixed In: 

If there are conference members in different partitions, party events may not be reported correctly for single-step conferences. For correct event reporting on partitioned environments, use two-step conferences. (ER# 238262936, 238625235)

Found In: 8.0.001.15 Fixed In: 

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Discontinued Support

This section documents features that are no longer supported in this software. This cumulative list is in release-number order with the most recently discontinued features at the top of the list. For more information on discontinued support for operating environments and databases, see Discontinued Support in the Genesys Supported Operating Environment Reference Guide.


The Red Hat Enterprise Linux 4.0 operating system is no longer supported.

Discontinued As Of: February 1, 2014

The Red Hat Enterprise Linux 3.0 operating system is no longer supported.

Discontinued As Of: 8.1.000.08

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Internationalization

Information in this section is included for international customers.


There are no known internationalization issues for this product.


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Additional Information

Additional information on Genesys Telecommunications Laboratories, Inc. is available on our Customer Care website. The following documentation also contains information about this software.

Product documentation is provided on the Customer Care website, the Genesys Documentation website, and the Documentation Library DVD.

Note: For the DVD, the New Documents on this DVD page indicates the production date for that disc. Due to disc production schedules, documentation on the Genesys Documentation website may be more up-to-date than what is available on disc immediately after a product is released or updated. To determine the version of a document, check the version number that is located on the second page in PDFs or on the About This File topic in Help files.

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