Release Note

Solution Control Interface

8.0.x

Genesys Telecommunications Laboratories, Inc. © 2008–2014

Contents

Introduction

Release Number AIX HP-UX Linux Solaris Tru64 UNIX Windows
8.0.300.21 [10/03/14] – Hot Fix           X
8.0.300.20 [12/02/13] – Hot Fix           X
8.0.300.18 [08/16/13] – Hot Fix           X
8.0.300.17 [07/03/13] – General           X
8.0.300.15 [11/21/12] – General           X
8.0.300.12 [04/06/12] – General           X
8.0.300.05 [08/26/11] – General           X
8.0.300.04 [06/24/10] – General           X
8.0.200.07 [12/17/09] – General           X
8.0.100.03 [09/22/09] – General (Under Shipping Control)           X
8.0.000.05 [06/27/08] – General (Under Shipping Control)           X

Link to 7.6 Product Release Note (Cumulative)
Known Issues and Recommendations
Discontinued Support
Internationalization
Additional Information


Introduction

As of February 1, 2012, Genesys is no longer an affiliate of Alcatel-Lucent; any indication of such affiliation within Genesys products or packaging is no longer applicable. Please see the Genesys website at http://www.genesys.com for more details.

This release note applies to all 8.0 releases of Solution Control Interface (SCI).

Use of Third-Party Software

Genesys follows applicable third-party redistribution policies to the extent that Genesys solutions utilize functionality of commercial or non-commercial third parties. For specific information on any third-party software used in this product, see the Read Me. Please contact your Genesys Customer Care representative if you have any questions.


Release Number 8.0.300.21 [10/03/14] – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This is a hot fix for this product. This release does not contain new features or functionality.

Corrections and Modifications

This release includes the following correction or modification:


SCI now starts and works properly on hosts running Windows 8. Previously, SCI sometimes terminated unexpectedly on Windows 8 hosts. (MFWK-15847)


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Release Number 8.0.300.20 [12/02/13] – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This is a hot fix for this product. This release does not contain new features or functionality.

Corrections and Modifications

This release includes the following corrections or modifications:


The Log Wizard in SCI now correctly maintains all options in the log section. Previously, the Wizard removed all options in the log section except for alarm, all, debug, expire, interaction, segment, standard, trace, and verbose. (MFWK-15225)


The SCI Log Wizard now enables you to set log options correctly for an application. Previously, in only the 8.0.300.18 release, the wizard was case-sensitive and interpreted the Log configuration option section (referenced, for example, in T-Server Application Templates) to be different from the log section (as referenced in most other templates). When the Wizard came across the Log section, the option was not set, and the following error message was displayed:

SCEE006 - A database error has occurred. Try the same action again. If the problem persists, contact your network administrator.

(MFWK-15170)


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Release Number 8.0.300.18 [08/16/13] – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This is a hot fix for this product. This release does not contain new features or functionality.

Corrections and Modifications

This release includes the following correction or modification:


The Log Wizard in SCI now correctly considers all wizard options when configuring log output. Previously, the Wizard would sometimes ignore the change to a wizard option, such as its deselection. (MFWK-14659)


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Release Number 8.0.300.17 [07/03/13] – General

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

There are no restrictions for this release. This section describes new features that were introduced in this release of Solution Control Interface.

Corrections and Modifications

There are no corrections or modifications in this release.

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Release Number 8.0.300.15 [11/21/12] – General

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

There are no restrictions for this release. This section describes new features that were introduced in this release of Solution Control Interface.

Corrections and Modifications

This release also contains the following correction or modification:.


SCI no longer stops responding at startup if the configuration includes many disabled applications. (ER# 275421456)


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Release Number 8.0.300.12 [04/06/12] – General

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

There are no restrictions for this release. This section describes new features that were introduced in this release of Solution Control Interface.

Corrections and Modifications

This release also contains the following corrections or modifications:


At initial startup, SCI no longer disconnects from Solution Control Server while it is loading configuration data from Configuration Server, which in turn progresses much more quickly. Previously, the disconnection of SCI from Solution Control Server caused the data loading to progress very slowly. (ER# 270386880)


When deleting records using the Log Database Maintenance Wizard, records are now cleared from the G_LOG_ATTRS table. Previously, records were not cleared from this table. (ER# 234080661)


SCI now reconnects to the backup Configuration Server after a Configuration Server switchover. Previously, SCI did not reconnect to the backup Configuration Server when Configuration Server was assigned its backup Configuration Server while SCI was running, and a Configuration Server switchover occurred. (ER# 231719613)


A new Application is displayed correctly in the Tree view of SCI in the following scenario:

  1. The new Application object is created in Configuration Manager without specifying a Host, Tenant, or port.
  2. The new object is later assigned to a Host.

Previously, the Application did not appear in the Tree view of SCI. The user had to restart SCI or specify the Host and port of the Application while creating the Application in Configuration Manager.

(ER# 231103542)


After it initializes, SCI now properly reconnects to Solution Control Server. Previously, SCI sometimes stopped responding and did not reconnect. (ER# 228436414)


In a single-tenant configuration, SCI now displays the Scripts subfolder properly in both the Navigation panel and the list view. (ER# 224220211)


When navigating between folders, SCI now displays the correct contents of the selected folder. Previously, the displayed contents were not the contents of the subfolder currently selected. (ER# 224108372)


When using the Sybase Database Management System (DBMS) for the Log Database, SCI no longer terminates while scrolling through the Centralized Log database. (ER# 187226822)


SCI no longer terminates unexpectedly when reconnecting to Configuration Server.(ER# 174139983)


In a redundant Message Server configuration, the real-time log is now available after a switchover of Message Servers. Previously, the real-time log did not start after the switchover. (ER# 166225741)


SCI no longer becomes unresponsive or terminates unexpectedly after it loses its connection to the network, or after a DB Server switchover. (ER# 149673478)


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Release Number 8.0.300.05 [08/26/11] – General

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

There are no restrictions for this release. This section describes new features that were introduced in this release of Solution Control Interface.

Note: Solution Control Interface 8.0.300.05 was originally released on July 13, 2011. Effective August 26, 2011, Build 2 of this release includes support for the Windows 2008 operating system. Customers who obtained this software release prior to that date and need support for Windows 2008 must download Build 2 from the Genesys Software Download website.

Corrections and Modifications

There are no corrections or modifications in this release.

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Release Number 8.0.300.04 [06/24/10] – General

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

There are no restrictions for this release. This section describes new features that were introduced in this release of Solution Control Interface.

Corrections and Modifications

This release also includes the following corrections and modifications:


You can now properly set up the target folder for an alarm reaction script in the Alarm Reaction Wizard in a single-tenant environment. (ER# 244362384)


SCI no longer terminates when it is in Log view and it reconnects to Configuration Server. (ER# 242040176)


SCI now reconnects properly to Solution Control Server. Previously, SCI did not reconnect properly and sometimes terminated. (ER# 238495304)


SCI no longer shuts down unexpectedly while exporting the Alarm History Record to an XML file. (ER# 224255100)


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Release Number 8.0.200.07 [12/17/09] – General

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

There are no restrictions for this release. This section describes new features that were introduced in this release of Solution Control Interface.

Corrections and Modifications

This release includes the following corrections and modifications:


SCI can now modify configuration objects after reconnecting to the primary Configuration Server following a loss of connection between the two components. (ER# 235133427)


After connecting to the backup Configuration Server running in primary mode (that is, after a Configuration Server switchover), the items in the File menu are active. In addition, if there is no connection to DB Server, that connection can now be restored through SCI. (ER# 231813817)


Queries to the Log Database on the Oracle DBMS are now optimized for improved performance. (ER# 221668733)


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Release Number 8.0.100.03 [09/22/09] – General (Under Shipping Control)

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This release is under shipping control. This section describes new features that were introduced in this release of Solution Control Interface.

Corrections and Modifications

This release includes the following corrections and modifications:


The spelling error in the SQL query statement in the Advanced Log Wizard has been corrected. (ER# 230475404)


Alarm messages can now exceed 256 characters in length. Previously, SCI terminated when an alarm was generated with the accompanying message longer than 256 characters. (ER# 209172921)


After deleting all Alarms, the details pane is empty. Previously, after deleting the Alarms, the last selected alarm still appeared in the details pane. (ER# 203668943, 222917590)


You can now clear alarms using the Clear option in the Active Alarm Details Pane. Previously, the only way to clear alarms was to use the Clear alarm option in the Alarm shortcut menu. (ER# 193672226)


Solution Control Interface now displays the contents of the Scripts folder in the Single-tenant configuration. (ER# 168996643)


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Release Number 8.0.000.05 [06/27/08] – General (Under Shipping Control)

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This release is under shipping control. This section describes new features that were introduced in the initial 8.0 release of Solution Control Interface.

Corrections and Modifications

This release includes the following corrections and modifications that were made between release 7.6 or earlier releases and the initial 8.0 release:


Complete information about Active Alarms is displayed in the Details Pane of SCI. Previously, some information, such as the name of the application that generated the alarm and the text of the alarm, was not displayed. (ER# 182297746)


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Known Issues and Recommendations

This section provides the latest information on known issues and recommendations associated with this product.


The Log Wizard in SCI correctly maintains those options in the log section for which it can be used (alarm, all, debug, expire, interaction, segment, standard, trace, and verbose). However, it removes all other options in the log section.

Workaround: If you use any log options other than those mentioned above, you can do one of two things to avoid this problem:

(MFWK-15225)

Found In: 8.0.300.18 Fixed In: 8.0.300.20

The SCI Log Wizard interprets the Log configuration option section (referenced, for example, in T-Server Application Templates) to be different from the log section (as referenced in most other templates). When the Wizard encounters a Log section, the option is not set, and the following error message is displayed:

SCEE006 - A database error has occurred. Try the same action again. If the problem persists, contact your network administrator.

Workaround: To avoid this issue, you can do one of two things:

(MFWK-15170)

Found In: 8.0.300.18 Fixed In: 8.0.300.20

In large configurations, the operating system frequently refreshes the SCI window and causes it to become visually unstable and difficult for a user to see clearly. This problem is most visible on Windows 2008, Windows 2008 R2, and Windows Vista platforms.

Workaround: Minimize the SCI window and maximize it for viewing only as necessary.

(MFWK-13773, ER# 312020861)

Found In: 8.0.300.15 Fixed In: 

SCI becomes unresponsive after a Tenant object is deleted from the configuration. (MFWK-13525, ER# 303031171)

Found In: 8.0.300.15 Fixed In: 

An error message might be displayed if all three of the following conditions are true:

(MFWK-13328, ER# 297431733)

Found In: 8.0.300.12 Fixed In: 

The list of log records on any of the logs tabs (such as the All Log Records or Standard Log Records tab) of an Application, Solution, Host are not affected by the setting of the option log_auto_refresh; these lists are still refreshed automatically if the option is set to false. This option applies only to the Centralized Log view. (MFWK-13327, ER# 297431731)

Found In: 8.0.300.12 Fixed In: 

The Alarm Reaction Wizard in SCI does not support the configuration of an Alarm Reaction to switch over an application based on CPU or memory thresholds of a host.

Workaround: To configure an Alarm Reaction of this kind, manually add one of the following in the Annex of the Alarm Reaction Script:

Warning: Do not open an Alarm Reaction Script created this way (manually) using the Alarm Reaction Wizard. Doing so will result in the deletion of all manual settings from the script. Likewise, you must manually perform all editing of the script for a manually-created Alarm Reaction.

(MFWK-13182, ER# 294198851)

Found In: 8.0.300.05 Fixed In: 

SCI sometimes stops responding at startup if the configuration includes many disabled applications. (ER# 275421456)

Found In: 8.0.300.04 Fixed In: 8.0.300.15

SCI will sometimes terminate when it is in Log view and it reconnects to Configuration Server. (ER# 242040176)

Found In: 8.0.200.07 Fixed In: 8.0.300.04

SCI is not reconnected to Solution Control Server and sometimes terminates. (ER# 238495304)

Found In: 8.0.200.07 Fixed In: 8.0.300.04

After SCI reconnects to the primary Configuration Server after a loss of connection for any reason, SCI cannot modify any configuration objects.

Workaround: Restart SCI.

(ER# 235133427)

Found In: 8.0.100.03 Fixed In: 8.0.200.07

After connecting to the backup Configuration Server running in primary mode (that is, after a Configuration Server switchover), most of the items in the File menu are disabled and appear grayed out. In addition, if there is no connection to DB Server, that connection cannot be restored with SCI. (ER# 231813817)

Found In: 8.0.100.03 Fixed In: 8.0.200.07

If a Configuration Server is assigned its backup Configuration Server while SCI is running, when a Configuration Server switchover occurs, SCI will not reconnect to the backup Configuration Server. (ER# 231719613)

Found In: 8.0.100.03 Fixed In: 8.0.300.12

In a Distributed Solution Control Servers configuration, SCI does not display operating system information for Hosts controlled by any Solution Control Servers other than to which SCI is connected. Therefore, the corresponding tab in SCI for these other Hosts is blank. (MFWK-11651, ER# 231230074)

Found In: 8.0.100.03 Fixed In: 

If an Application object is created in Configuration Manager without specifying a Host, Tenant, or port, and then is later assigned to a Host, the Application does not appear in the Tree view of SCI.

Workaround: Restart SCI or specify the Host and port of the Application while you are creating the Application in Configuration Manager.

(ER# 231103542)

Found In: 8.0.100.03 Fixed In: 8.0.300.12

The Clear option in the Active Alarm Details Pane does not work.

Workaround: Use the Clear alarm option in the Alarm shortcut menu.

(ER# 193672226)

Found In: 8.0.000.05 Fixed In: 8.0.100.03

Access permissions that are changed while SCI is running do not take affect in SCI until SCI is restarted. (MFWK-10852, ER# 183730451)

Found In: 8.0.000.05 Fixed In: 

SCI does not re-log in to Configuration Server automatically if, during SCI inactivity, Configuration Server had gone out-of-service and was restarted. (MFWK-10857, ER# 184329146)

Found In: 8.0.000.05 Fixed In: 

When using the Sybase Database Management System (DBMS) for the Log Database, SCI sometimes terminates while scrolling through the Centralized Log database. (ER# 187226822)

Found In: 8.0.000.05 Fixed In: 8.0.300.12

When using the Sybase DBMS for the Log Database, SCI sometimes sorts the logs by the Generated Time field incorrectly. (MFWK-10898, ER# 187226827)

Found In: 8.0.000.05 Fixed In: 

Solution Control Interface does not display the contents of the Scripts folder in the Single-tenant configuration.

Workaround: Use Configuration Manager, the Alarm Reaction Wizard, or the Alarm Detection Wizard to view and access the scripts.

(ER# 168996643)

Found In: 7.6.000.06 Fixed In: 8.0.100.03

Sometimes, SCI may become unresponsive or shut down unexpectedly after losing connection to the network, or after a DB Server switchover. (ER# 149673478)

Found In: 7.6.000.06 Fixed In: 8.0.300.12

SCI may become unstable during log deletion with the Log DB Maintenance Wizard. (MFWK-10323, ER# 144038217)

Found In: 7.6.000.06 Fixed In: 

SCI and Universal Router Server (URS) both identify which Message Server is dedicated to logging, but they do so in different places. To avoid problems, you must configure the Message Server signature in both places. For SCI, use the Options tab of the Message Server Properties dialog. For URS, use the Annex tab of the Message Server Properties dialog. (MFWK-8310, ER# 93143)

Found In: 7.1.000.05 Fixed In: 

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Discontinued Support

This section documents features that are no longer supported in this software. This cumulative list is in release-number order with the most recently discontinued features at the top of the list.


Citrix MetaFrame 1.8 is no longer supported.

Discontinued As Of: 8.0.200.07

Windows 2000 is no longer supported.

Discontinued As Of: 8.0.100.03

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Internationalization

Information in this section is included for international customers.


There are no internationalization issues for this product.


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Additional Information

Additional information on Genesys Telecommunications Laboratories, Inc. is available on our Customer Care website. The following documentation also contains information about this software. Please consult the Framework 8.1 Deployment Guide first.

Product documentation is provided on the Customer Care website, the Genesys Documentation website, and the Documentation Library DVD (produced monthly).

Note: For the DVD, the New Documents on this DVD page indicates the production date for that disc. Due to disc production schedules, documentation on the Genesys Documentation website may be more up-to-date than what is available on disc immediately after a product is released or updated. To determine the version of a document, check the version number that is located on the second page in PDFs or on the About This File topic in Help files.

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