Release Note

Contents

Introduction

This release note applies to all 8.1 releases of Outbound Contact Server (OCS) Lite.

• Links in the Contents section enable you to access information regarding a specific release. Releases are listed by version number rather than in date order. For this reason, a recent release may be listed after earlier releases, if the version number is lower. Except when otherwise noted in the information for a specific release, each release includes all of the features and corrections that were introduced for the applicable operating system at earlier dates, regardless of the version numbering.
• The Release Number table lists the supported operating systems for each release at a high level. For more detailed information, see the Genesys Supported Operating Environment Reference Guide.
• The Known Issues and Recommendations section is a cumulative list. It includes information on when individual items were found and, if applicable, corrected.
• The Corrections and Modifications section for each release may list additional issues that were corrected without first being documented as Known Issues.
• The Discontinued Support section is cumulative. It lists functionality that is no longer supported and the release number of the version in which support was discontinued.

Use of Third-Party Software

Genesys follows applicable third-party redistribution policies to the extent that Genesys solutions utilize third-party functionality. For additional information on third-party software used in this product, see the Legal Notices for Outbound Contact. Please contact your Genesys Customer Care representative if you have any questions.

Supported Operating Systems

New in This Release

This is an update for this product. This release contains the following new features and functionality:

• OCS Lite in CX Contact mode can now add a record in a new or existing chain so that the new record is properly enriched using Compliance Data.

  protocol.add-record.uri
  Default Value: An empty string
  Valid Values: A valid URI
  Configuration Level: Application
  Changes Take Effect: Immediately
  Logical Group: Record Processing, CX Contact

  Specifies the URI of the CX Contact (List Builder) endpoint for sending requests. Only the http: schema is supported.
  For example: http://cxc-int:8888/listbuilder/v2/contact-lists/$list_dbid/contacts
  

  All macro expressions are expanded in the same manner as for the Execute SQL Statement treatment. Refer to Apply to Record Actions > Execute SQL Statement Action Type in the Outbound Contact Deployment Guide.

  (OUTBOUND-11117)

Corrections and Modifications

There are no corrections or modifications in this release.

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Supported Operating Systems

New in This Release

There are no restrictions for this release. This section describes new features that were introduced in the initial 8.1 release of Outbound Contact Server (OCS) Lite.

• OCS Lite is an outbound server that is used to run outbound dialing campaigns in Telephony Consumers Protection Act (TCPA) and other legislation-regulated environments. See the OCS Lite for Regulated Environments topic for details. (OUTBOUND-11079)

Corrections and Modifications

This release does not include any corrections.

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Known Issues and Recommendations

This section provides the latest information on known issues and recommendations associated with this product.

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Discontinued Support

This section documents features that are no longer supported in this software. This cumulative list is in release-number order with the most recently discontinued features at the top of the list. For more information on discontinued support for operating environments and databases, see Discontinued Support in the Genesys Supported Operating Environment Reference Guide.

There are no discontinued support items for this product.

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Internationalization

Information in this section is included for international customers.

There are no internationalization issues for this product.

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Additional Information

Additional information on Genesys Cloud Services, Inc. is available on our Genesys Customer Care website. The following documentation also contains information about this software. Please consult the Deployment Guide first.

• The Outbound Contact 8.1 Deployment Guide provides architectural information, instructions on how to install and configure Outbound Contact 8.1 components, configuration option descriptions, and other related information.

• The Outbound Contact 8.1 Reference Manual describes application features for Outbound Contact 8.1 and provides information about constants, communication protocols, and other information.

Product documentation is provided on the Genesys Customer Care website, the Genesys Documentation website, and the Documentation Library DVD.

Note: For the DVD, the New Documents on this DVD page indicates the production date for that disc. Due to disc production schedules, documentation on the Genesys Documentation website may be more up-to-date than what is available on disc immediately after a product is released or updated. To determine the version of a document, check the version number that is located on the second page in PDFs or on the About This File topic in Help files.

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