Release Note

Interaction Workspace Plug-in for Lync

8.0.x

Genesys Telecommunications Laboratories, Inc. © 2012–2018

Contents

Introduction

Release Number AIX HP-UX PA HP-UX IPF Linux Solaris Windows
8.0.200.08 [07/20/18] – Hot Fix           X
8.0.200.04 [04/23/15] – General           X
8.0.200.02 [09/26/14] – Hot Fix           X
8.0.200.00 [10/26/12] – General           X
8.0.100.01 [06/20/12] – General           X

Known Issues and Recommendations
Discontinued Support
Internationalization
Additional Information


Introduction

This release note applies to all 8.0 releases of Interaction Workspace Plug-in for Lync.

Use of Third-Party Software

Genesys follows applicable third-party redistribution policies to the extent that Genesys solutions utilize third-party functionality. For additional information about third-party software used in this product, see the Read Me. Please contact your Customer Care representative if you have any questions.


Release Number 8.0.200.08 [07/20/18] – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This is a hot fix release for this product. This section describes new features that were introduced in this release of Interaction Workspace Plug-in for Lync.

Corrections and Modifications

This release does not include any corrections.

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Release Number 8.0.200.04 [04/23/15] – General

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

There are no restrictions for this release. This section describes new features that were introduced in this release of Interaction Workspace Plug-in for Lync.

Corrections and Modifications

This release also includes the following correction and modification:


The Interaction Workspace Plug-in no longer blocks toast notifications that are attached with e-mail interactions. (UCC-760)


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Release Number 8.0.200.02 [09/26/14] – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This is a hot fix release for this product.There are no new features in this release of Interaction Workspace Plug-in for Lync.

Corrections and Modifications

This release also includes the following corrections and modifications:


When Interaction Workspace is configured to auto-answer calls, the Interaction Workspace Plug-in now ensures that calls are successfully answered, regardless of the order of notification received from the Microsoft Lync and SIP Server. Previously, auto-answer would fail if Interaction Workspace received a call notification from T-Server before the Lync delivered the call to the Lync Client. (UCC-650)


The Interaction Workspace Plug-in now ensures that the Interaction Workspace toast always displays on top of the Microsoft Lync toast. (UCC-651)


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Release Number 8.0.200.00 [10/26/12] – General

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

There are no restrictions for this release. This release contains no new features or functionality.

Corrections and Modifications

This release also includes the following corrections and modifications:


The IWSPluginForLync2010.xml file no longer contains unused role-based options. Previously, role-based options that were not used were included in the XML file. (ER# 302653693)


Role Privileges are now correctly set in the IWSPluginForLync2010.xml file. Previously, the XML file did not match the Lync Plug-in metadata. (ER# 303789881)


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Release Number 8.0.100.01[06/20/12] – General

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

There are no restrictions for this release. This section describes new features that were introduced in the initial 8.0 release of Interaction Workspace Plug-in for Lync.

Corrections and Modifications

There are no corrections or modifications for this release.

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Known Issues and Recommendations

This section provides the latest information on known issues and recommendations associated with this product.


There are no known issues or recommendations for this product.


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Discontinued Support

This section documents features that are no longer supported in this software. This cumulative list is in release-number order with the most recently discontinued features at the top of the list. For more information on discontinued support for operating environments and databases, see "Discontinued Support" in the Genesys Supported Operating Environment Reference Guide.


Windows 2003 operating system

Discontinued As Of: 8.0.300.07

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Internationalization

Information in this section is included for international customers.


There are no known internationalization issues in this release.


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Additional Information

Additional information on Genesys Telecommunications Laboratories, Inc. is available on our Customer Care website. The following documentation also contains information about this software. Please consult the Deployment Guide first.

Product documentation is provided on the Customer Care website, the Genesys Documentation website, and the Documentation Library DVD.

Note: For the DVD, the New Documents on this DVD page indicates the production date for that disc. Due to disc production schedules, documentation on the Genesys Documentation website may be more up-to-date than what is available on disc immediately after a product is released or updated.

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