Release Note

CCPulse+

8.1.x

Genesys Telecommunications Laboratories, Inc. © 2014–2019

Contents

Introduction

Release Number AIX HP-UX Linux Solaris Tru64 UNIX Windows
8.1.100.63 [02/13/2019] – Hot Fix           X
8.1.100.58 [09/17/2018] – Hot Fix           X
8.1.100.53 [07/19/2018] – Hot Fix           X
8.1.100.40 [07/20/2017] – Hot Fix           X
8.1.100.36 [08/15/2016] – Hot Fix           X
8.1.100.31 [06/29/2016] – Hot Fix           X
8.1.100.30 [06/20/2016] – Hot Fix           X
8.1.100.21 [01/29/2016] – Hot Fix           X
8.1.100.17 [09/14/2015] – Hot Fix           X
8.1.100.10 [07/13/2015] – General           X
8.1.000.19 [12/23/2014] – General           X
8.1.000.18 [12/15/2014] – Hot Fix           X
8.1.000.17 [11/03/2014] – General           X

Link to 8.0 Product Release Note (Cumulative)
Known Issues and Recommendations
Discontinued Support
Internationalization
Additional Information


Introduction

This release note applies to all 8.1 releases of CCPulse+.

Use of Third-Party Software

Genesys follows applicable third-party redistribution policies to the extent that Genesys solutions utilize third-party functionality. For additional information on third-party software used in this product, see the Legal Notices. Please contact your Genesys Customer Care representative if you have any questions.


Release Number 8.1.100.63 [02/13/19] – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This is a hot fix for this product. This release does not contain new features or functionality.

Corrections and Modifications

This release includes the following corrections and modifications:


CCPulse+ no longer displays an extra interval if the beginning or end of the interval is the first or last day of the week and the time zone is different from UTC. (CCPULSE-2231)


CCPulse+ now initializes historical statistics quicker, reducing loading times in some scenarios. (CCPULSE-2227)


CCPulse+ now correctly displays the CallData value for the CurrentStats and CurrentTargetState statistics. (CCPULSE-2226)


When reconnecting to Configuration Server, CCPulse+ now prompts the user to enter a new password, if the password was changed after the initial connection. (CCPULSE-2170)


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Release Number 8.1.100.58 [09/17/18] – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This is a hot fix for this product. This section describes new features that were introduced in this release of CCPulse+.

Corrections and Modifications

This release includes the following correction and modification:


Now all thresholds are executed in the safe scripting mode. The Workspace.SafeScriptingMode option is ignored by CCPulse+. (CCPULSE-2220)


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Release Number 8.1.100.53 [07/19/18] – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This is a hot fix for this product. This section describes new features that were introduced in this release of CCPulse+.

Corrections and Modifications

This release includes the following corrections and modifications:


Now CCPulse+ correctly sends localized strings to servers that operate in a single language mode. Previously, CCPulse+ might truncate strings that contain characters represented by two or more bytes. (CCPULSE-2183)


CCPulse+ no longer terminates unexpectedly on Windows 10 when UAC is enabled. (CCPULSE-2182)


CCPulse+ no longer terminates unexpectedly if remote storage is not accessible at startup. (CCPULSE-2180)


Now CCPulse+ properly creates a view for individual objects during configuration changes. Previously, CCPulse+ might terminate unexpectedly when configuration objects are added or removed while a view for individual objects is being created. (CCPULSE-2179)


CCPulse+ no longer terminates unexpectedly on Windows 10 with Symantec DLP installed. (CCPULSE-2177)


The default value of the Workspace.SafeScriptingMode option is changed to false. If you encounter a problem when calculating formulas and thresholds, set the value to true to achieve the previous behavior. (CCPULSE-2173)


Now in formulas, the method Filter(filter:string) on the internal state.CallData object works as expected. Previously, it did not return any data. (CCPULSE-2172)


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Release Number 8.1.100.40 [07/20/17] – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This is a hot fix for this product. This release does not contain new features or functionality.

Corrections and Modifications

This release includes the following corrections and modifications:


The following changes were made in the formula engine:

(CCPULSE-2162)


Now CCPulse+ uses regional settings of the current user to display dates and numbers. (CCPULSE-2160)


CCPulse+ no longer disconnects from DB Server on creating a Historical View with a lot of objects of different types. (CCPULSE-2152)


CCPulse+ no longer terminates unexpectedly when opening a workspace stored with CCPulse+ 8.0.1 in the CCPulse+ 7.x Storage format. (CCPULSE-2149)


Now CCPulse+ can connect to Stat Server in a network environment where establishing connection to a Genesys server takes a long time. (CCPULSE-2148)


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Release Number 8.1.100.36 [08/15/16] – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This is a hot fix for this product. This section describes new features that were introduced in this release of CCPulse+.

Corrections and Modifications

This release includes the following correction and modification:


For UserInterface.DisabledUserCommands and UserInterface.DisabledCommands configuration options, the ToolsActionVizard possible value is renamed to ToolsActionWizard.

For backward compatibility, CCPulse+ continues to support the previous value. Genesys highly recommends to use the new value in your configuration as support for the previous value can be discontinued in a future release. (CCPULSE-2141)


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Release Number 8.1.100.31 [06/29/16] – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This is a hot fix for this product. This release contains no new features or functionality.

Corrections and Modifications

This release includes the following correction and modification:


Now CCPulse+ shows correct statistics values if a language pack is in use and a comma is used as a decimal point. Previously, CCPulse+ might trim the value after the first significant digit.

Now Table and Graph views display numeric values in the format specified for the selected language. (CCPULSE-2115)


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Release Number 8.1.100.30 [06/20/16] – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This is a hot fix for this product. This section describes new features that were introduced in this release of CCPulse+.

Corrections and Modifications

This release includes the following corrections and modifications:


Now on startup CCPulse+ automatically creates storage files in a specified location if they do not exist. (CCPULSE-2136)


This version addresses unexpected terminations of CCPulse+ while communicating with Stat Server. (CCPULSE-2128)


Now CCPulse+ displays column Object values in the root level table of a Historical View in the correct order when using the Hide Row feature. Previously, CCPulse+ might display the names unsorted after hiding a row. (CCPULSE-2114)


CCPulse+ no longer terminates unexpectedly when it requests data for a new Agent in a Dynamic View and Configuration Server returns no data. (CCPULSE-2111)


Now CCPulse+ uses the system default codepage for string data received from Configuration Server operating in a single-language mode. Previously, the codepage corresponding to the CCPulse+ user interface language was used. (CCPULSE-2099)


CCPulse+ no longer loses connection to DB Server over a secure channel. Previously, CCPulse+ connection to the DB Server over secure channel might be terminated unexpectedly with the error The specified data could not be decrypted. (CCPULSE-2092)


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Release Number 8.1.100.21 [01/29/16] – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This is a hot fix for this product. This section describes new features that were introduced in this release of CCPulse+.

Corrections and Modifications

This release includes the following corrections and modifications:


Now CCPulse+ x64 can be installed on Windows 7x64. Previously, Windows 7x64 was only supported by the x86 installation package. (CCPULSE-2087)


CCPulse+ no longer allows users with the User rank to rename a workspace in the Open Workspace dialog. Previously, these users could rename the currently selected workspace by clicking on it. (CCPULSE-2085)


Now CCPulse+ converts relative paths to absolute paths while reading the configuration. Previously, an attempt to create a real-time view could fail if prior to that the view was saved in the HTML format. All relative paths are considered relative to the installation directory of CCPulse+. (CCPULSE-2078)


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Release Number 8.1.100.17 [09/14/15] – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This is a hot fix for this product. This section describes new features that were introduced in this release of CCPulse+.

Corrections and Modifications

This release includes the following corrections and modifications:


Now CCPulse+ does not update the value of the formula-based statistics if the formula's script does not set a value for the result object. Previously, CCPulse+ changed the value of the formula-based statistics to an empty string. The state object in formula scripts supports the additional property source. This property contains information about the statistics used to fill the state object. It supports the following properties:

(CCPULSE-2073)


If an agent is removed from a group, CCPulse+ removes it from the Real-Time V/AG Dynamic Membership views without delay. Previously, such agents were removed with the delay specified in the option View.DelayBeforeRemoval. (CCPULSE-2064)


Now the CCPulse+ installation package includes the Templates directory where the standard out-of-box actions, thresholds, and templates for real-time and historical reports are stored. The sample actions DLL, written in Visual Basic, is moved from the ObjectSamples\VB directory to the Samples\VB directory.

Note: Do not use the sample DLL in the production systems. It does not work on x64 platforms and is not supported any longer. It is included in the installation package for backward compatibility only.

(CCPULSE-2060)

CCPulse+ no longer allows a user to remove the last object from a view. (CCPULSE-2056)


The following new objects are available in the threshold, action and formula scripts:

The following new objects are available in the action scripts: (CCPULSE-2052)

Now CCPulse+ allows you to monitor the CurrentStateReasons category statistic. (CCPULSE-1133)


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Release Number 8.1.100.10 [07/13/15] – General

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

There are no restrictions for this release. This section describes new features that were introduced in this release of CCPulse+.

Corrections and Modifications

This release includes the following corrections and modifications:


After you have deleted objects, CCPulse+ automatically deactivates the following:

(CCPULSE-2019)


The following changes were made to the Configuration Wizard:

(CCPULSE-2008)


Views now display the correct Agent objects. (CCPULSE-2003)


CCPulse+ now removes objects from regular views when a user removes them from the workspace. (CCPULSE-1996)


In the wizard for creating a Historical View, the Date/Time controls are changed, so that the control labels can be localized properly. These controls are changed in the following ways:

(CCPULSE-1984)


CCPulse+ views now enable you to add multiple Campaign Groups that refer to the same Agent Group. (CCPULSE-1982)


CCPulse+ now correctly displays the Colors dialog in Japanese. Previously, contents of the dialog did not fit into the window. (CCPULSE-1967)


CCPulse+ no longer terminates unexpectedly on reconnection to Configuration Server. Previously, CCPulse+ might terminate unexpectedly when there is no response from the server within 1 second of the connection being established. (CCPULSE-1943)


CCPulse+ no longer terminates unexpectedly when opening a workspace. Previously, CCPulse+ might terminate unexpectedly when loading a workspace that does not contain any valid configuration objects. (CCPULSE-1934)


CCPulse+ now correctly behaves when the CurrentStateRefreshInterval option is set to N. This setting now affects only CurrentState statistics with notification mode set to Changes Base or Time Based. If a statistic was updated in less than N seconds ago, then its duration is not changed. (CCPULSE-1932)


Tooltips explaining controls for adjusting window panes (Floating/Docking/Auto Hide/Hide) are now translated in all languages. (CCPULSE-1923)


CCPulse+ now has am improved algorithm for determining Primary/Backup server pairs and for determining the Primary server in the pair. (CCPULSE-1922)


CCPulse+ now displays tenants in the correct order, even when the Environment tenant is not added to Stat Server. Previously, the first tenant added to Stat Server was considered the Environment tenant and was displayed first. (CCPULSE-1918)


The default parameters in the headers and footers of the Print Preview dialog for LPs are displayed correctly in this release. (CCPULSE-1913)


CCPulse+ now correctly connects a Configuration Server operating in single-language mode that does not allow mixed encoding (the allow-mixed-encoding option is set to false). (CCPULSE-1907)


If a workspace contains more than 100 objects, then the Graph View has no charts on the root level and is initially hidden. (CCPULSE-1873)


The Unspecified error message no longer appear when working with Print Preview or Print dialogs. Previously, the error message sometimes appeared, but could be disregarded. (CCPULSE-1867)


CCPulse+ now supports objects of type Routing Queue for inclusion in a group of Routing Points. (CCPULSE-1864)


CCPulse+ no longer uses an unacceptable amount of memory while autoloading a large workspace. (CCPULSE-1833)


CCPulse+ now correctly uses an IP address to connect to DB Server and Stat Server when the address is set in Configuration Server. (CCPULSE-1796)


CCPulse+ now automatically creates all parent logical items (displayed in bold) in the Objects pane window for a newly created object. Previously, an object was not added if the required parent item did not exist.

Note: To automatically add a new to the current workspace in Configuration Server, a user must select the required type of objects when creating a workspace and set the [Workspace]/IgnoreNewObjectNotifications option to false.

The following new configuration option is available in the Workspace configuration section:

Specifies the list of types for member objects to automatically load from Configuration Server for the new group objects. This is equivalent to checking Include All Type: <XXX> items in the Configuration Wizard where XXX is a type of member object.

(CCPULSE-1664)


CCPulse+ now correctly displays the license information on the About dialog. Previously, the last few lines of the text was sometimes truncated on Windows 7 and later. (CCPULSE-1588)


If a particular Stat Type does not exist on a backup Stat Server and CCPulse+ switches to that backup server, the following messages now inform you of the issue:

These conditions indicate the misconfiguration of the backup Stat Server. (CCPULSE-1542)


Corrected an appearance of the incorrect Stat Server port in an error message when a Stat Server HA pair is configured and neither Stat Server is available. (CCPULSE-1407)


When you save a new workspace, the default file name is in English and is not translated in localized releases of CCPulse+. (CCPULSE-1275)


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Release Number 8.1.000.19 [12/23/14] – General

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

There are no restrictions for this release. This release does not contain new features or functionality.

Corrections and Modifications

This release includes the following corrections and modifications:


CCPulse+ now correctly displays the About window and the Login window in the localized language. (CCPULSE-1924, CCPULSE-1916)


CCPulse+ now correctly displays tooltips Floating, Docking, Auto Hide, and Hide in the localized language. (CCPULSE-1923)


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Release Number 8.1.000.18 [12/15/14] – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This is a hot fix for this product. This release does not contain new features or functionality.

Corrections and Modifications

This release includes the following corrections and modifications:


CCPulse+ now correctly displays tenants when the Environment tenant is not added to Stat Server. Previously in such cases, the first tenant added to Stat Server was considered as the Environment tenant and was displayed first. (CCPULSE-1918)


CCPulse+ now correctly connects to Configuration Servers that do not allow mixed encoding. Previously, CCPulse+ could not connect to a Configuration Server when the allow-mixed-encoding option of the Configuration Server was set to false (default value). (CCPULSE-1907)


CCPulse+ now recalculates min/max values in charts and properly rescales the axis when an object is deleted from the view. (CCPULSE-1900)


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Release Number 8.1.000.17 [11/03/14] – General

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

There are no restrictions for this release. This section describes new features that were introduced in this release of CCPulse+.

Corrections and Modifications

This release includes the following corrections and modifications:


Now CCPulse+ correctly closes views. Previously, CCPulse+ might terminate unexpectedly at an attempt to close a view which was still in process of being activated. (CCPULSE-1883)


The Enable configuration option in the Console section has been extended to administrator users. Previously, the console was always enabled for administrators. (CCPULSE-1847)


Now CCPulse+ supports the navigation keys in the following windows, as described in the Help file:

Additionally, this release introduces new navigation keys that are accessible in the above windows:

(CCPULSE-1871)


This release corrects various memory leaks. (CCPULSE-1870)


In the Statistics Properties dialog of the Template Wizard, the Apply button is now disabled until an actual selection is made that requires a change to be applied. (CCPULSE-1868)


Now CCPulse+ correctly deactivates historical views. Previously, CCPulse+ might terminate unexpectedly when deactivating a view which was still in process of being activated. (CCPULSE-1865)


Now CCPulse+ supports objects of type Routing Queue for a DN Group of group type Routing Points. (CCPULSE-1864)


Now CCPulse+ displays a correct error message in case when a Database Access Point (DAP) for a DB Server is connected to a non-existent database. (CCPULSE-1841)


The Statistics Properties dialog of the Templates Wizard has been modified as follows:

(CCPULSE-1840)


Now CCPulse+ supports a Configuration Server that operates in multi-languages mode. (CCPULSE-1838)


Now CCPulse+ correctly adds Calling Lists to a newly created Campaign on the Objects pane window if they were attached to the Campaign at creation. Previously, only the Campaign object was added to the Objects pane window. (CCPULSE-1836)


Now CCPulse+ does not use a huge amount of memory while auto loading a large workspace. (CCPULSE-1833)


Now CCPulse+ correctly tracks logged out agents in a dynamic group. Previously, in some cases, when working with Stat Server version 8.1.2 and higher, CCPulse+ would not remove logged out agents from a dynamic group. (CCPULSE-1812)


This release adds support of context menu in script/formula editors. (CCPULSE-1784)


Now CCPulse+ correctly repaints the console pane. Previously, some parts of the pane might not be repainted when auto hidden pane popped up. (CCPULSE-1757)


CCPulse+ now correctly closes the connection to the DB Server after 10 minutes of inactivity. Previously, CCPulse+ did not disconnect from the DB Server when a reconnection to the DB Server occurred. (CCPULSE-1725)


Now CCPulse+ displays the correct initial set of charts on the view creation. Previously, CCPulse+ might display the chart only in cases when a user double clicks on the template name while creating the view. (CCPULSE-1369)


Now the Statistics Properties dialog uses Changes based mode for the CurrentAgentTargetState and CurrentGroupAgentTargetState statistics by default. (CCPULSE-1335)


Now CCPulse+ shows the correct error message when a user tries to create a new workspace while Configuration Server is down. (CCPULSE-1298)


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Known Issues and Recommendations

This section provides the latest information on known issues and recommendations associated with this product.


When users add objects to a Historical View and connection to DB Server terminates unexpectedly, the Table View displays no data and the Graph View contains data only for the previous set of objects.

Workaround: Deactivate and then reactivate the view when the connection to DB Server is restored. (CCPULSE-2094)

Found In: 8.1.100.21 Fixed In: 

Typo in Reporting 8.1 CCPulse+ Administratorís Guide under descriptions of the following options:

Workaround: Specify full (instead of fulls) to get the most detailed log. (CCPULSE-1928)

Found In: 81rt_ad_ccpulse+_11-2014_v8.1.001.00 Fixed In: 

If a user chooses the Select Objects... context menu from the Objects pane and adds only one group including members from the Configuration wizard - Object Instances dialog, the group will be added without members in Objects pane. As a workaround:

  1. Open the Configuration wizard - Object Instances dialog again.
  2. Uncheck the Include All check box under the selected group and click OK.
  3. Open the Configuration wizard - Object Instances dialog.
  4. Check the Include All check box under the selected group and click OK.
(CCPULSE-2053)

Found In: 8.1.100.10 Fixed In: 8.1.100.17

Attempting to perform the following actions produces no result except that an error message appears in the log:

As a workaround, copy the missing ObjectSamples/VB folder, along with the included libraries, from a previous version of CCPulse+ to the current installation folder. After you do so, the functionality is restored. (CCPULSE-2052)

Found In: 8.1.100.10 Fixed In: 8.1.100.17

If a user right-clicks on the Objects pane while CCPulse+ is creating a Real-Time V/AG Dynamic Membership or a Real-Time View for Members, the Table View might display n/a for some statistics, and statistics values might not update. As a workaround, press F5 or Peek Statistic to refresh the current view. (CCPULSE-2038)

Found In: 8.1.100.10 Fixed In: 8.1.100.17

CCPulse+ release 8.0.0 required that Microsoft Visual C++ 2008 SP1 Runtime be installed. This prerequisite is not applicable to CCPulse+ release 8.0.200.13 and higher. In these releases, all appropriate DLLs are installed automatically with CCPulse+ installation. (CCPULSE-1569)


CCPulse+ does not refreshes the axis of graphs after an object is removed from the view.

Workaround: Choose an object in the Tree View and then click on the root element of the view. (CCPULSE-1900)

Found In: 8.1.000.17 Fixed In: 8.1.000.18

Do not use ActiveX objects from the sample DLL files (such as GSSampleTEObjects.dll) in actual scripts that are intended to trigger any actions. While these legacy samples are provided with CCPulse+ 8.1, they are no longer supported. (CCPULSE-1889)

Found In: 8.1.000.17 Fixed In: 

CCPulse+ sometimes generates the "Unspecified Error" pop-up dialog when you work with Print Preview or Print dialogs. You can ignore this error. (CCPULSE-1867)

Found In: 8.0.200.23 Fixed In: 8.1.100.10

In some cases, when DB Server is disconnected, CCPulse+ keeps trying to reconnect to DB Server, even though the DB Server connection was not active for more then 10 minutes prior to the failure. (CCPULSE-1725)

Found In: 8.0.101.34 Fixed In: 8.1.000.17

The Views window displays the reason codes and user data for only the following DN actions:

The Extended Status window displays reason codes for all DN actions. (CCPULSE-1648)

Found In: 8.0.101.34 Fixed In: 

After switching to the backup Stat Server, CCPulse+ displays an incorrect n/a status of a statistic in the console window if it is absent on the backup Stat Server, but present on the primary Stat Server. Select the statistic view to display the correct details. (CCPULSE-1542)

Found In: 8.0.101.34 Fixed In: 

CCPulse+ does not start if the security banner is configured with the AckMandatory registry option set to 1 and if the document pointed to by the URLs cannot be retrieved or rendered for any reason. You must set AckMandatory to 0 or remove the security banner setting from the registry. (CCPULSE-1271, ER# 295979531)

Found In: 8.0.101.34 Fixed In: 

You no longer can change the height of individual rows in the Table view. CCPulse+ is now lightweight with faster grid control. You can use Properties in the context menu on the table header to change the height of all rows or use Settings to change the font properties. (CCPULSE-1128, ER# 268899978)

Found In: 8.0.101.34 Fixed In: 

You cannot sort within historical views. Sorting in historical views makes the data unreadable. (CCPULSE-1077, ER# 264140322)

Found In: 8.0.101.34 Fixed In: 

If you try to save a workspace while Stat Server switches between primary and backup, you might get an error message when saving workspace or when subsequently opening it. (ER# 315386771)

Found In: 8.0.101.06 Fixed In: 

CCPulse+ can now auto-load a workspace with a type, other than that specified in the Storage\DefaultStorageType option when processing the Workspace\WorkspaceAutoLoad option. Previously, CCPulse+ could only auto-load a workspace of the default type. (CCPULSE-1429)

Found In: 8.0.101.05 Fixed In: 

CCPulse+ might change the graph type in templates if a user imports templates from Binary or XML storage to Legacy storage. (ER# 312702461)

Found In: 8.0.101.01 Fixed In: 

CCPulse+ might exit with an out of memory error upon opening or creating large Historical Views (with tens of thousands of rows returned from a Data Mart query). CCPulse+ was designed to process approximately 1000 rows from Data Mart with a maximum of several historical views per workspace. This means that CCPulse+ can process a maximum of 1000 number of objects multiplied by number of intervals in a view. (ER# 311565348)

Found In: 8.0.100.51 Fixed In: 

If agent names are renamed, added, or removed in the configuration layer, CCPulse+ does not update the agent names during reconnection or in views, except for those in an agent's real-time views, which can be updated when an agent logs out and logs in again. (ER# 311325001)

Found In: 8.0.100.51 Fixed In: 

If you change the docking mode of the objects window while the workspace is loading, CCPulse+ might behave incorrectly after the workspace is opened; for example, you might not be able to change the active view. As a workaround for this issue, switch the view mode from floating to docking and back for to floating the CCPulse+ panels. (ER# 311095147)

Found In: 8.0.100.44 Fixed In: 

If you use a workspace that you saved in some earlier releases of CCPulse+ (for example, 7.5.100.12), then CCPulse+ sometimes might show all the hidden rows or columns that you saved in the workspace. (ER# 310828643)

Found In: 8.0.100.44 Fixed In: 

The WorkspaceAutoLoad option might not work when a database of Data Mart is unavailable if the workspace contains any historical views. As a workaround, you can manually open the workspace after CCPulse+ starts. (ER# 310149571)

Found In: 8.0.100.44 Fixed In: 

When modifying existing templates, the Template Wizard shows the chart options from the previous template in the following scenario:

  1. Select a chart type.
  2. Go back twice.
  3. Select a different template to edit.

(ER# 311784464)

Found In: 8.0.100.40 Fixed In: 

Because CCPulse+ tries to save the primary or backup Configuration Server information in the registry between connections, CCPulse+ might incorrectly display the mode (primary or backup) of the Configuration Server in the status bar in cases when you switch the backup Configuration Server to primary mode and back. (ER# 304193691)

Found In: 8.0.100.31 Fixed In: 

Use the Window>Windows... menu item to access the views for tabs that are not currently visible in the workbooks tabs area. (ER# 259052336)

Found In:  8.0.000.36 Fixed In: 

CCPulse+ may not allow you to save your Workspace after you have deactivated some views. Should this occur, change the state of your Workspace and try to save it again. CCPulse+ should now save your Workspace correctly. (ER# 244103471)

Found In: 8.0.000.28 Fixed In: 

CCPulse+ does not update the real-time view when changes not affecting group membership are made in Configuration Server to members of a group (Agent Group, DN Group, or Place Group). This also occurs with Virtual Agent Group dynamic membership real-time view when agent application changes are not affecting membership. (ER# 244674880)

Found In:  8.0.000.28 Fixed In: 

When the GS.dll file is not registered, CCPulse+ may display an incorrect message about the invalid location of the Templates.stg and Workspaces.stg files. If you receive this message, you must reinstall CCPulse+. (ER# 237358801)

Found In:  8.0.000.28 Fixed In: 

If Stat Server is configured to accept connections in backup mode, CCPulse+ preserves its existing connection to that Stat Server when it is switched from primary to backup mode, rather than connecting to the new primary Stat Server. (ER# 243977181)

Found In:  8.0.000.28 Fixed In: 

The File > Close All menu command incorrectly remains enabled if used when there are no open workspaces. Genesys advises that you do not use this command when there are no open workspaces. (ER# 244041281)

Found In:  8.0.000.28 Fixed In: 

If you use a workspace that you saved in earlier releases of CCPulse+ (for example, 7.5.100.12), then CCPulse+ sometimes shows all the hidden rows or columns that you saved in the workspace. (CCPULSE-1348, ER# 310828643)

Found In:  7.5.100.12 Fixed In: 

When reconnecting to Stat Server, CCPulse+ makes an incorrect stat request for statistics that were opened for the Tenant object before disconnecting from Stat Server in the following scenario:

  1. Stat Server and CCPulse+ are connected and running.
  2. In CCPulse+, the Real Time view is opened for the Tenant object. This view is based on the template that was created for Tenant object type.
  3. The statistical values are incremented, and are reflected in the Real Time view as a result of Call Center activity.
  4. Stat Server is terminated, and CCPulse+ is disconnected.
  5. Stat Server is restarted and CCPulse+ is reconnected.
  6. When Stat Server initialized statistics in the Persistent Statistic Pool, it generated the following error message:
    14:08:13.069 Std 10040 Statistics specification error (client='CCPulse', request_id=15, user_request_id=165): 'Agents Group '' (Tenant 'KOSTYA') not found'
    2007-05-02 14:08:13> Client: Sending message to CCPulse
    2007-05-02 14:08:13> Client: Message 'Error' [stats:0x2087200]
      'STRING_VALUE'	'Agents Group '' (Tenant 'KOSTYA') not found'
      'LONG_VALUE'	1
      'TM_LENGTH'	0
      'TM_SERVER'	1178140093
      'USER_REQ_ID'	165
      'REQ_ID'	15
    2007-05-02 14:08:13> Init: Statistic abandoned. Reason: Agents Group '' (Tenant 'KOSTYA') not found
    14:08:13.069 Trc 04541 Message PeekStat received from 1784 ( 'CCPulse')
    2007-05-02 14:08:13> Client: Message from CCPulse(1784) received
    2007-05-02 14:08:13> Client: Message 'PeekStat'
      'REQ_ID'	16
      'ASSOC_REQ_ID'	15
    Incorrect request_id 15 from client 'CCPulse': request not found
    2007-05-02 14:08:13> Client: Sending message to CCPulse
    2007-05-02 14:08:13> Client: Message 'Error'
      'STRING_VALUE'	'Incorrect 'RequestID' Parameter: parent request '15' not found'
      'LONG_VALUE'	16
      'TM_LENGTH'	0
      'TM_SERVER'	1178140093
      'USER_REQ_ID'	0
      'REQ_ID'	16
  7. Real time view is frozen with the previous values used before reconnecting.

This scenario was reproduced using Stat Server version 7.5.000.21. (ER# 123452381)

Found In:  7.5.000.06 Fixed In: 

In large environments (containing thousands of objects), the WorkspaceAutoLoad CCPulse+ configuration option may not work. Genesys recommends that you configure CCPulse+ user permissions to limit user access to the necessary data only in order to prevent CCPulse+ from reading large amounts of Configuration Server data upon startup. (ER# 121871260)

Found In:  7.5.000.06 Fixed In: 

CCPulse+ only reads the Tenants monitored by Stat Server on startup. This limitation also applies for all CCPulse+ configuration options. (ER# 104516876)

Found In:  7.5.000.06 Fixed In: 

Though Stat Server and CCPulse+ properly track Object name changes from the Configuration Server, after reconnecting to Stat Server, CCPulse+ re-requests opened statistics using the old name, resulting in an error message. Reopening the workspace solves this problem. (ER# 111086514)

Found In:  7.2.001.03 Fixed In: 

Try to avoid using a template with hundreds of statistics, as CCPulse+ will try to create an equal number of charts within the same view. This may cause CCPulse+ to shut down unexpectedly and generate the message, The memory could not be read. (ER# 43588051)

Found In:  7.2.001.00 Fixed In: 

Some metrics, such as current values, are not available historically. CCPulse+ may show an Error for these metrics instead of the values. In this case, Genesys recommends you revise the template. (ER# 33389471)

Found In:  7.2.000.01 Fixed In: 

The Stat Server notification that indicates a user's status has changed to LoggedOut may include the LoginID for the user, instead of N/A, in the Extended Current Status pane. (ER# 28391674)

Found In:  7.1.000.13 Fixed In: 

CCPulse+ may display empty logical grouping items in the Call Center objects pane or in the Configuration Wizard. (ER# 91639)

Found In:  7.1.000.02 Fixed In: 

In some cases, CCPulse+ may show an incorrect metric description on the Template Wizard's Historical Associations tab. (ER# 83103)

Found In:  7.0.100.02 Fixed In: 

Depending on the RDBMS, CCPulse+ may not be able to build historical reports if you select too many objects. For example, the Oracle RDBMS sets a limit of 1,000 objects. Selecting objects greater than the limit may yield an error similar to the following:

ORA-01795: maximum number of expressions in a list is 1000

(ER# 17215951)

Found In:  7.0.000.03 Fixed In: 

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Discontinued Support

This section documents features that are no longer supported in this software. This cumulative list is in release-number order with the most recently discontinued features at the top of the list. For more information on discontinued support for operating environments and databases, see Discontinued Support in the Genesys Supported Operating Environment Reference Guide


Support for the following has been discontinued:

Discontinued As Of: 8.1.000.17

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Internationalization

Information in this section is included for international customers.


CCPulse+ displays tooltips Floating, Docking, Auto Hide, and Hide in English. (CCPULSE-1923)

Found In: 8.1.000.18 Fixed In: 8.1.000.19

CCPulse+ displays the About window and the Login window in English. (CCPULSE-1924, CCPULSE-1916)

Found In: 8.1.000.17 Fixed In: 8.1.000.19

CCPulse+ displays some print preview items in English. (CCPULSE-1913)

Found In: 8.1.000.17 Fixed In: 8.1.100.10

CCPulse+ displays a new workspace default name in English. (CCPULSE-1275)

Found In: 8.0.100.25 Fixed In: 8.1.100.10

CCPulse+ help is in English. The latest CCPulse+ international help is on the Reporting International Help website.


For the Japanese (JPN) language pack, Genesys recommends that you do not use Japanese characters in the template. (ER# 137151893)


For the Asian languages, Genesys recommends that you set the FormatAgentInfo Windows registry item to %n - %L %F instead of %n - %F.%l so that agent names will display properly on the Call Center Objects pane of CCPulse+. (ER# 19835921)


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Additional Information

Additional information on Genesys Telecommunications Laboratories, Inc. is available on our Customer Care website. The following documentation also contains information about this software. Please consult the Deployment Guide first.

Product documentation is provided on the Customer Care website, the Genesys Documentation website, and the Documentation Library DVD.

Note: For the DVD, the New Documents on this DVD page indicates the production date for that disc. Due to disc production schedules, documentation on the Genesys Documentation website may be more up-to-date than what is available on disc immediately after a product is released or updated. To determine the version of a document, check the version number that is located on the second page in PDFs or on the About This File topic in Help files.

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