Release Note

IVR Server

8.5.x

Genesys Telecommunications Laboratories, Inc. © 2014–2018

Contents

Introduction

Release Number AIX HP-UX PA HP-UX IPF Linux Solaris Windows
8.5.000.10 [04/17/18] – Hot Fix X     X X X
8.5.000.09 [03/08/18] – Hot Fix X     X X X
8.5.000.08 [10/11/17] – Hot Fix X     X X X
8.5.000.07 [06/12/17] – Hot Fix X       X  
8.5.000.05 [10/20/16] – Hot Fix       X    
8.5.000.04 [12/24/14] – Hot Fix       X    
8.5.000.03 [07/10/14] – General X     X X X

Link to 8.1 Product Release Note (Cumulative)
Documentation Corrections
Known Issues and Recommendations
Discontinued Support
Internationalization
Additional Information


Introduction

This release note applies to all 8.5 releases of IVR Server.

Use of Third-Party Software

Genesys follows applicable third-party redistribution policies to the extent that Genesys solutions utilize third-party functionality. For additional information on third-party software used in this product, see the Read Me. Please contact your Genesys Customer Care representative if you have any questions.


Release Number 8.5.000.10 [04/17/18] – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This release of IVR Server is built with PGF version 8.1.000.34.

This is a hot fix for this product. This release contains the following new features or functionality:

Corrections and Modifications

This release does not include any corrections.

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Release Number 8.5.000.09 [03/08/18] – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This release of IVR Server is built with PGF version 8.1.000.33.

This is a hot fix for this product. This release contains the following new features or functionality:

Corrections and Modifications

This release includes the following corrections and modifications:


IVR Server no longer terminates unexpectedly when running with an incompatible version of Management Framework licensing library. (IVR-2875)


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Release Number 8.5.000.08 [10/11/17] – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This release of IVR Server is built with PGF version 8.1.000.30.

This is a hot fix for this product. This release does not contain new features or functionality.

Corrections and Modifications

This release includes the following corrections and modifications:


When an EventPartyChanged message is received after the EventRinging or EventEstablished message on the IVR port DN and before a NewCall request is received, IVR Server now correctly completes the NewCall request. Previously in this scenario, IVR Server sometimes cleared TEvents required to complete a NewCall request, therefore failing to complete the NewCall request. This release corrects an incomplete fix of the same issue addressed in release 8.5.000.07. (IVR-2868)


During startup, when a connection attempt is made to Configuration Server, IVR Server no longer terminates unexpectedly when accessing an uninitialized variable. (IVR-2869)


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Release Number 8.5.000.07 [06/12/17] – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This hot fix is no longer available as it did not function as expected. Hot fix version 8.5.000.08 corrects the identified issue.

Corrections and Modifications

This release includes no corrections or modifications.

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Release Number 8.5.000.05 [10/20/16] – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This release of IVR Server is built with PGF version 8.1.000.25.

This is a hot fix for this product. This release does not contain new features or functionality.

Corrections and Modifications

This release includes the following corrections and modifications:


IVR Server, when running on Linux, now correctly applies the waiting-for-newcall-timeout option value in the TServerClientSap section. The value change takes effect after IVR Server is restarted. Previously, IVR Server did not apply the updated option value, which defaulted to 30 seconds. (IVR -2856)


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Release Number 8.5.000.04 [12/24/14] – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This release of IVR Server is built with PGF version 8.1.000.24.

This is a hot fix for this product. This release contains the following new features or functionality:

Corrections and Modifications

This release includes the following corrections and modifications:


Under warm standby operation, you no longer must stop running the primary IVR Server to achieve a switchover test case. (IVR-2777)


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Release Number 8.5.000.03 [07/10/14] – General

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This release of IVR Server is built with PGF version 8.1.000.23.

There are no restrictions for this release. This release contains the following new features or functionality:

Corrections and Modifications

There are no corrections or modifications in this release of IVR Server.

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Documentation Corrections

This section provides corrections and updates for issues found in currently released documentation for this product. The changes described here will be included in future published versions of the document.


The current version of the 8.5 IVR Server System Administrator's Guide contains incomplete information in the DN Availability for IVR-In-Front Mode section (page 22). This section must include the following:

For IVR-In-Front configurations that are operating in Warm Standby, Hot Standby, or stand-alone mode, you can configure IVR Server to report DN status events (EventDNOutOfService and EventDNBackInService).


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Known Issues and Recommendations

This section provides the latest information on known issues and recommendations associated with this product.


Under warm standby operation, you must stop running the primary IVR Server to achieve a switchover test case. (IVR-2777)

Found In: 8.5.000.03 Fixed In: 8.5.000.04

The strategy that is employed with URS to perform the dnis-pool access resource allocation on TServer_IVR must use the IRD TargetBlock. TRoute will not perform the correct resource allocation. (ER# 309516852)

Found In: 8.1.000.06 Fixed In: 

The 7.5 Configuration Wizard is included with 8.0 IVR Server. It can help you configure the IVR object, IVR Server applications, the IVR Driver application, and other associated objects. When you are using the Wizard, the banner displayed is that of the 7.5 Wizard. Disregard this banner—the Wizard will configure the 8.0 IVR Server successfully. (ER# 253134179)

Found In: 8.0.000.11 Fixed In: 

The sustained average call rate supported by IVR Server is no more than 25 cps (calls per second), with short duration peaks limited to 50 cps. Short duration is in the order of seconds, not several minutes. (ER# 233855528)

Found In: 8.0.000.11 Fixed In: 

When operating in Hot Standby In-Front mode, the IVR Server's backup instance may have a memory leak. The leak is 0.07 bytes per call, with a call rate of 30 cps, over a 10-hour run duration. (ER# 223413295)

Found In: 8.0.000.11 Fixed In: 

IVR Server has a problem handling duplicate requests. (ER# 102228130)

Found In: 7.5.008.00 Fixed In: 

If an IVR port is configured as a trunk, the IVR Server generates a TRelease request. T-Server rejects this request and generates an error message, which states that an unexpected request for trunks was made, and sends the message to IVR Server. This behavior does not affect the client-side call model. (ER# 87485)

Found In: 7.1.002.00 Fixed In: 

A call on an IVR port cannot transfer to, or conference with, another IVR port using the same IVR Server. (ER# 83874)

Found In: 6.5.315.01 Fixed In: 

XML is the messaging protocol used between IVR Server and client applications that communicate with IVR Server (such as Genesys IVR Drivers, Genesys Voice Platform, and driver applications created with the IVR XML SDK). Certain character codes are not valid in an XML document. Characters with a value less than hexadecimal number 0x20 are not valid, except the characters 0x09, 0x0A, and 0x0D. These exceptions correspond to ASCII control characters TAB, LINE FEED, and CARRIAGE RETURN. No other ASCII control characters are allowed. Therefore, the keys or values in application user data must not contain any of these disallowed character codes. Any keys or user data sent or received (including after the transcoding thereof) must be no more than two bytes per character.

Found In: 6.5.309.03 Fixed In: 

Running IVR Server on some operating systems requires the installation of operating system patches. For details, refer to the release note for Programmable Gateway Framework 8.1.x.


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Discontinued Support

This section documents features that are no longer supported in this software. This cumulative list is in release-number order with the most recently discontinued features at the top of the list. For more information on discontinued support for operating environments and databases, see Discontinued Support in the Genesys Supported Operating Environment Reference Guide.


The following operating systems are no longer supported:

Discontinued As Of: 8.5.000.03

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Internationalization

Information in this section is included for international customers.


Internationalization is not supported for this release.


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Additional Information

Additional information on Genesys Telecommunications Laboratories, Inc. is available on our Customer Care website. The following documentation also contains information about this software.

Product documentation is provided on the Customer Care website, the Genesys Documentation website, and the Documentation Library DVD.

Note: For the DVD, the New Documents on this DVD page indicates the production date for that disc. Due to disc production schedules, documentation on the Genesys Documentation website may be more up-to-date than what is available on disc immediately after a product is released or updated. To determine the version of a document, check the version number that is located on the second page in PDFs or on the About This File topic in Help files.

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