Release Note

Contents

Introduction

As of February 1, 2012, Genesys is no longer an affiliate of Alcatel-Lucent; any indication of such affiliation within Genesys products or packaging is no longer applicable. Please see the Genesys website at http://www.genesyslab.com for more details.

This release note applies to all 7.6 releases of Custom Server.

• Links in the Contents section enable you to access information regarding a specific release. Releases are listed by version number rather than in date order. For this reason, a recent release may be listed after earlier releases, if the version number is lower. Except when otherwise noted in the information for a specific release, each release includes all of the features and corrections that were introduced for the applicable operating system at earlier dates, regardless of the version numbering.
• The Release Number table lists the supported operating systems for each release at a high level. For more detailed information, see the Genesys Supported Operating Systems and Databases Reference Manual.
• The Known Issues and Recommendations section is a cumulative list. It includes information on when individual items were found and, if applicable, corrected.
• The Corrections and Modifications section for each release may list additional issues that were corrected without first being documented as Known Issues.
• The Discontinued Support section is cumulative. It lists functionality that is no longer supported and the release number of the version in which support was discontinued.

Use of Third-Party Software

Genesys follows applicable third-party redistribution policies to the extent that Genesys solutions utilize functionality of commercial or non-commercial third parties. For specific information on any third-party software used in this product, see the Read Me.

Supported Operating Systems

New in This Release

This is a hot fix for this product. This release contains no new functionality.

Corrections and Modifications

This release includes the following corrections and/or modifications:

Custom Server in backup mode no longer opens a port for listening after a refresh/reconnection to Configuration Server. (ER# 197021341)

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Supported Operating Systems

New in This Release

There are no restrictions for this release. This section describes new features that were introduced in the initial 7.6 release of Custom Server.

• Custom Server now provides the flexibility and security of defining the client-side port of the client/server connection. This enables secure communication between Custom Server and other servers through firewalls.

• Communications between Universal Routing components and other Genesys components is made more secure as a result of using the Transport Layer Security (TLS) protocol, which is based on the Secure Sockets Layer (SSL) 3.0 protocol.

For information on these security enhancements, see the Genesys 7.6 Security Deployment Guide.

Corrections and Modifications

This release includes the following corrections and modifications that were made between Release 7.5 or earlier releases and the initial 7.6 release:

This is the initial 7.6 release of this component. There are no corrections or modifications.

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Known Issues and Recommendations

This section provides the latest information on known issues and recommendations associated with this product.

When installing Custom Server in a UNIX operating system environment, the message provided by the installation in the case of a failure to contact Configuration Server (preventing installation completion) is generic and does not provide the exact reason for the failure. (ER# 165285025) 

In some situations, a backup Custom Server can open a port for listening. This may cause URS to connect to the backup Custom Server instead of the primary. (ER# 197021341) 

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Discontinued Support

This section documents features that are no longer supported in this software. This cumulative list is in release-number order with the most recently discontinued features at the top of the list. For more information on discontinued support for operating environments and databases, see Discontinued Support in the Genesys Supported Operating Environment Reference Guide.

• The Red Hat Enterprise Linux (RHEL) v5 operating system is no longer supported.

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Internationalization

Information in this section is included for international customers.

There are no known issues for internationalization.

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Additional Information

Additional information on Genesys Telecommunications Laboratories, Inc. is available on our Technical Support website. The following documentation also contains information about this software. Please consult the Deployment Guide first.

• Interaction Routing Designer 7.6 Help, which describes how to use IRD to create routing strategies and how to use the Interaction Design window to create business processes.

• The Universal Routing 7.6 Deployment Guide. Part One provides a high-level overview of Universal Routing features and functions, including product architecture, system availability, redundancy information and deployment-planning. Part Two provides instructions for deploying Universal Routing components, and describes how to start and stop these components once you have configured and installed them.

• The Universal Routing 7.6 Reference Manual, which describes and defines available routing objects, functions, options, and statistics.

• The Universal Routing 7.6 Business Process User's Guide, which describes how to create business processes that direct incoming interactions through various processing objects with the goal of generating the appropriate response for the customer.

• The Universal Routing 7.6 Strategy Samples, which supplies examples of routing strategies that can be used as general guides for strategy designers.