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Administrator 101

Just getting started with Genesys Multicloud CX? Let's begin with what most administrators do daily. Feel free to work through the First 10, try some of the Most popular tasks, or browse Learning by app to find specific tasks you want to learn.

Get started Most popular Contact center administration Designer Outbound Recording Real-time reporting Historical reporting Workforce Management

First 10

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Learn these ten tasks to get you up to speed.

  1. Get started with Genesys Multicloud CX
  2. Get started with Agent Setup
  3. Agent settings overview
  4. Manage agents and other users
  5. Create and manage agent skills
  6. Manage voicemail
  7. How routing works
  8. Monitor contact center performance using real-time reporting
  9. Generate historical reports
  10. Monitor contact center performance

Most popular

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Administrators use these topics most often:

  1. Create agents, administrators, and supervisors
  2. Add skills
  3. Manage agent groups
  4. Manage voicemail
  5. Modify business controls
  6. Manage media resources
  7. Generate historical reports
  8. Generate and use real-time reports
  9. Configure compliance rules
  10. Manage campaigns

Learning by app

Here's a more complete list of learning topics to get you started, organized by application.

Agent Setup

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Designer

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CX Contact (Outbound)

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Recording

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Pulse (real-time reporting)

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CX Insights (historical reporting)

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Workforce Management

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Contact us

If you have questions about any of the tasks, or would like to see additional tasks, send an email to Technical Publications Administrator.

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