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Persons (Users)

Persons (or users) are the contact-center personnel, including agents, who need access to Genesys applications. Agents are users who handle customer interactions directly. Non-agent users include managers and supervisors.

User management starts in the Persons window, a central location for creating, provisioning, and managing user accounts. Select Persons in the Accounts tile of the Configuration Manager toolbar to open it.

[+] What if I want to manage just agents, not other users?

This page was last edited on March 29, 2018, at 13:09.


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