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Published Option
Default Value: no
Valid Values: yes, no
Changes Take Effect: After restart
Related Options: use-alt-enter-time
Controls whether Stat Server uses an alternative enter time when it calculates the durations of some actions in some scenarios that involve virtual queues. Specifically, prior to release 7.6.100.43, when Stat Server received Event PartyChanged with CallState=ok on a virtual queue and the connection ID differed from the previous connection ID (Connid!=PreviousConnid), Stat Server considered each receipt of EventPartyChanged to constitute a new call and, therefore, reset the durations of the following retrospective actions:
Beginning with release 7.6.100.43, Stat Server supports this scenario by not updating the enter time—this becomes the “alternate enter time”—that is associated with the previously listed actions when either the vq-use-alt-enter-time option or use-alt-enter-time local DN-level option is set to yes. The scenario, where Connid!=PreviousConnid, is common in some SIP deployments in which Stat Server receives multiple EventPartyChanged TEvents for a call that remains in a virtual queue waiting for its target to become available.
Draft Option
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