From Genesys Documentation
What is Pulse?
Pulse is a widget-driven, graphical user application, which is accessible from a web browser as a Genesys Administrator Extension (GAX) plug-in application. Using a direct communication link to a real-time metrics engine, Stat Server, Pulse enables at-a-glance views of real-time contact center statistics within the GAX user interface.
READ release information: New in 8.5 Releases | Readme
Current documentation set for Pulse 8.5.
Introducing Pulse Use for a visual introduction to Pulse.
Pulse Help Use for help using Pulse.
Pulse 8.5 Release Information
Click below to see New in This Release and Readme information for 8.5 releases.[+] Show release information
Current documentation set for Pulse 8.1.
Pulse Help Help for Pulse.
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Downloading Help files
Save the Help file to your local hard drive, and uncompress (extract) it to an empty folder. To open the Help file, open the folder into which the .zip file was extracted, then do one of the following:
- If there is only one file in the folder, click that file.
- If there is more than one file in the folder, click the <name of compressed file>.htm file.
Viewing Help files
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- Are you trying to open the file on a remote computer? If so, copy it to your local machine. Due to a Microsoft security update, you cannot properly view a HTML-based (CHM) Help if it is located on another machine on your network.
- What is your permissions setting? Right-click the file, select Properties from the context menu, look for an Unblock button, and click it.