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Genesys Customers, Partners, and Resellers:

Access to content on the Genesys Documentation website requires you to log into Genesys first, and then navigate to the desired documentation. Users can log in using one of the methods below:

  1. Customers and Partners: Log in using our My Support Customer Care portal, and then select "Documentation" from the top menu.
  2. Partners: Log in using the Partner Portal, and then select "Genesys Technical Docs" from the left-side menu.
  3. Cloud Customers and Resellers: Log in to Genesys Cloud, and then select the ? in the upper right-hand corner.

Once you have logged in and accessed Genesys documentation through one of the methods above, you can then use bookmarks, links from external sources (including Release Notes or e-mail), or URLs entered directly into your browser without needing to re-authenticate until your session times out.

Note that access to restricted documentation content will require additional authentication.

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Genesys Employees:

Access to all Technical Publications content is available from inside the Genesys firewall (or via VPN).

This page was last modified on 16 July 2015.