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Pulse

What is Pulse?

Pulse is a widget-driven, graphical user application, which is accessible from a web browser as a Genesys Administrator Extension (GAX) plug-in application. Using a direct communication link to a real-time metrics engine, Stat Server, Pulse enables at-a-glance views of real-time contact center statistics within the GAX user interface.

User Video


Administrator Video


Helpful Links

Release Notes

International Release Notes

Other

Current documentation set for Pulse 8.1.

Deployment Guide Use for an overview of Pulse and to deploy Pulse.

Pulse Help Help for Pulse.

See download tips


When downloading online content, you may encounter issues that are easily resolved. If these tips don't help, please Contact Us, and we will try to send you the file directly.

Downloading Help files

Save the Help file to your hard drive, and uncompress (extract) it to an empty folder. To open the Help file, open the folder into which the .zip file was extracted, then do one of the following:

  • If there is only one file in the folder, click that file.
  • If there is more than one file in the folder, click the <name of compressed file>.htm file.

Framework 8.1 Combined Log Events Help Log Events Help including Pulse Log Events.

See download tips


When downloading online content, you may encounter issues that are easily resolved. If these tips don't help, please Contact Us, and we will try to send you the file directly.

Downloading Help files

Save the Help file to your hard drive, and uncompress (extract) it to an empty folder. To open the Help file, open the folder into which the .zip file was extracted, then do one of the following:

  • If there is only one file in the folder, click that file.
  • If there is more than one file in the folder, click the <name of compressed file>.htm file.


This page was last modified on 1 May 2014, at 19:17.