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From Genesys Documentation

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What is Genesys Pulse?

Pulse is a widget-driven, graphical user application, which is accessible from a web browser as a Genesys Administrator Extension (GAX) plug-in application. Using a direct communication link to a real-time metrics engine, Stat Server, Pulse enables at-a-glance views of real-time contact center statistics within the GAX user interface.

READ release information: New in 8.5 Releases | Readme

Current documentation set for Pulse 8.5.

Introducing Pulse Use for a visual introduction to Pulse.

Deployment Guide Use for an overview of Pulse and to deploy Pulse.

Pulse Help Use for help using Pulse.

Pulse 8.5 Release Information

Click below to see New in This Release and Readme information for 8.5 releases.

[+] Show release information

User Video

Administrator Video

Helpful Links

Current documentation set for Pulse 8.1.

Deployment Guide Use for an overview of Pulse and to deploy Pulse.

Pulse Help Help for Pulse.

See download tips

When downloading content, you may encounter issues that are easily resolved. If these tips don't help, please Contact Us, and we will try to send you the file directly.

Downloading Help files

Save the Help file to your local hard drive, and uncompress (extract) it to an empty folder. To open the Help file, open the folder into which the .zip file was extracted, then do one of the following:

  • If there is only one file in the folder, click that file.
  • If there is more than one file in the folder, click the <name of compressed file>.htm file.
Viewing Help files

If, when you open the Help file, the contents do not display in the right window, consider the following:

  • Are you trying to open the file on a remote computer? If so, copy it to your local machine. Due to a Microsoft security update, you cannot properly view a HTML-based (CHM) Help if it is located on another machine on your network.
  • What is your permissions setting? Right-click the file, select Properties from the context menu, look for an Unblock button, and click it.

This page was last modified on 4 March 2015, at 01:53.