Stat Server:statserver:voice-reasons-table

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Published Option

voice-reasons-table

Default Value: no
Valid Values: yes, no
Changes Take Effect: Immediately upon notification

Specifies whether Stat Server stores the reasons for agents to change or continue Ready and NotReady states and AfterCallWork work mode. If this option is set to yes, Stat Server writes the reasons records directly to the VOICE_REASONS table in the Stat Server database. Refer to the The VOICE_REASONS Table in the Stat Server Deployment Guide for more information.

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