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Published Option
ignore-disabled-objects-in-group-statistics
Default Value: no
Valid Values: yes, no
Changes Take Effect: After restart
Specifies whether Stat Server takes into account the Person and Place objects that are disabled in the Configuration Layer when calculating statistics for corresponding groups of objects.
Setting this option to yes excludes agents and places in the calculation of group status for CurrentState statistics as long as the relevant Person and Place configuration objects are disabled in the Configuration Layer. This option also affects any number-related group statistics in the same manner.
Genesys recommends setting this option to yes in a Stat Server application serving Universal Routing Server, and no (the default) in a Stat Server application serving CCPulse+ and/or CC Analyzer.
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