Stat Server:statserver:DefaultAgentSPT

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Published Option

DefaultAgentSPT

Default Value: ... (an ellipsis)
Valid Values: A list of actions separated by a comma or an ellipsis (three consecutive dots). If you specify a list, it overrides the list hard-coded in the Stat Server Status Priority table.
Changes Take Effect: After restart
Discontinued: 8.5.000.24

This option creates a precedence list of actions, which Stat Server uses to assign status to agents when there is more than one action occurring at each agent. The DefaultGroupSPT option, available in the initial 7.0 and prior releases, is no longer required. For information on the operating mechanism of Status Priority tables, refer to the Object Statuses in the Framework Stat Server User's Guide.

Warning! Do not change this option without consulting a Genesys technical representative.

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