Release Number | AIX | Solaris | Linux | Windows |
---|---|---|---|---|
7.0.106.00 [06/28/19] – Hot Fix | X | X | X | |
7.0.105.00 [04/24/19] – Hot Fix | X | X | X | |
7.0.104.00 [10/15/18] – Hot Fix | X | X | X | |
7.0.103.00 [08/23/18] – Hot Fix | X | X | X | |
7.0.102.00 [07/20/18] – Hot Fix | X | X | X | |
7.0.101.00 [05/18/18] – Hot Fix | X | X | X | |
7.0.100.01 [05/04/18] – General | X | X | X |
This release note applies to all 7.0 releases of the Gplus Adapter for Teleopti WFM.
Genesys follows applicable third-party redistribution policies to the extent that Genesys solutions utilize third-party functionality. For additional information on any third-party software used in this product, see the Read Me. Please contact your Customer Care representative if you have any questions.
Supported Operating Systems
New in This Release
Corrections and Modifications
The operating systems supported by this release are listed in the Contents, above.
This is a hot fix for this product. This release contains the following new feature:
includeMediaTypeInQueueReport
, has been added to the historical.reports option section that
enables media type reporting in the Queue and Agent-Queue reports.
historical.reports
This option enables reporting of media type in the Teleopti Queue Report and the Teleopti Agent-Queue Report.
This release includes the following corrections and modifications:
Fixed a bug where the CallFlow was modified on the wrong thread causing an ArrayIndexOutOfBounds exception.
Supported Operating Systems
New in This Release
Corrections and Modifications
The operating systems supported by this release are listed in the Contents, above.
This is a hot fix for this product. This release contains the following new feature:
retry
, has been added to the historical.reports option sections that allows
the retry for the adapter's ftp tasks to be configured if needed.
historical.ftp
This option sets the maximum ftp retries.
This release includes the following corrections and modifications:
The Gplus Adapter now restarts properly after being stopped as a "graceful shutdown". Previously, a parsing error
while reading the Association ID
in the stateDump.json
file would prevent the startup.
The Gplus Adapter now truncates an Agent's login session if their Place was deleted from the Configuration Server while the Agent was still logged in and active. Prior to the fix, the Agent's login session would be left in a "stuck" state.
The Gplus Adapter now removes the calls counted as "short abandons" from the count of calls abandoned within threshold. Previously, the short abandons were not being removed from the "abandoned in threshold" count that is used for the Service Level calculations resulting in erroneous numbers.
Supported Operating Systems
New in This Release
Corrections and Modifications
The operating systems supported by this release are listed in the Contents, above.
This is a hot fix for this product. This release contains no new features or functionality.
This release includes the following corrections and modifications:
The Gplus Adapter now connects successfully to the backup interaction server when requested. Previously, it continued to attempt to connect to the primary interaction server.
Supported Operating Systems
New in This Release
Corrections and Modifications
The operating systems supported by this release are listed in the Contents, above.
This is a hot fix for this product. This release contains no new features or functionality.
This release includes the following corrections and modifications:
Fixed an issue where an error in the statedump.json
file (written during graceful shutdowns) caused exceptions upon startup.
Supported Operating Systems
New in This Release
Corrections and Modifications
The operating systems supported by this release are listed in the Contents, above.
This is a hot fix for this product. This release contains no new features or functionality.
This release includes the following corrections and modifications:
A problem with server connections where a connection to a disconnected Genesys server was not disposed correctly was fixed. Earlier, these "phantom" connections were creating reporting errors.
Supported Operating Systems
New in This Release
Corrections and Modifications
The operating systems supported by this release are listed in the Contents, above.
This is a hot fix for this product. This release contains the following new feature:
timeZone
, has been added to the historical:<stream name> option sections that allows
the Time Zone for the stream's reports to be set to something different than the default application/timeZone
:
historical:<stream name>
This option sets the time zone for the stream's report timestamps.
The above upgrades necessitated the addition of the following libraries:
This release includes the following corrections and modifications:
The Adapter no longer generates NullPointerExceptions
at startup or at a reconnection to a Genesys server.
The Adapter no longer generates ConcurrentModificationException
from the interaction of two or more threads.
This was resolved by changing the code handling for call flows.
The Adapter no longer delays sending a startup message to LCA. Previously, the delayed status message to LCA caused the startup timeout to be exceeded when processing large recovery logs.
Supported Operating Systems
New in This Release
Corrections and Modifications
The operating systems supported by this release are listed in the Contents, above.
There are no restrictions for this release. This release contains the following new features or functionality:
extendedPhoneStates
, has been added that enables OffHook
, Dialing
and Ringing
phone states as reported RTA states if set to true
.
rta/extendedPhoneStates
false
true
or false
This release includes the following corrections and modifications:
There are no corrections and modifications for this release.
This section provides the latest information on known issues and recommendations associated with this product.
Streams do not support individual Time Zones for each Stream. The application/timeZone
Option applies to all of the configured Streams.
Found In: 5.1.001.01 | Fixed In: 7.0.101.00 |
This section documents features that are no longer supported in this software. This cumulative list is in release-number order with the most recently discontinued features at the top of the list. For more information on discontinued support for operating environments and databases, see “Discontinued Support” in the Genesys Supported Operating Environment Reference Guide.
There are no discontinued items for this product.
Information in this section is included for international customers.
There are no known internationalization issues for this product.
Additional information on Genesys Telecommunications Laboratories, Inc. is available on our Customer Care website. The following documentation also contains information about this software.
Product documentation is provided on the Customer Care website, the Genesys Documentation website, and the Documentation Library DVD.