Release Note

Contents

Introduction

As of February 1, 2012, Genesys is no longer an affiliate of Alcatel-Lucent; any indication of such affiliation within Genesys products or packaging is no longer applicable. Please see the Genesys website at http://www.genesys.com for more details.

This release note applies to all 7.6 releases of Genesys Integration Server.

• Links in the Contents section enable you to access information regarding a specific release. Releases are listed by version number rather than in date order. For this reason, a recent release may be listed after earlier releases, if the version number is lower. Except when otherwise noted in the information for a specific release, each release includes all of the features and corrections that were introduced for the applicable operating system at earlier dates, regardless of the version numbering.
• The Release Number table lists the supported operating systems for each release at a high level. For more detailed information, see the Genesys Supported Operating Environment Reference Guide.
• The Known Issues and Recommendations section is a cumulative list. It includes information on when individual items were found and, if applicable, corrected.
• The Corrections and Modifications section for each release may list additional issues that were corrected without first being documented as Known Issues.
• The Discontinued Support section is cumulative. It lists functionality that is no longer supported and the release number of the version in which support was discontinued.

Use of Third-Party Software

Genesys follows applicable third-party redistribution policies to the extent that Genesys solutions utilize third-party functionality. For specific information on any third-party software used in this product, see the Read Me. Please contact your Genesys Customer Care representative if you have any questions.

Supported Operating Systems

New in This Release

This is a hot fix release for this product. This release contains the following new features and functionality:

• GIS now supports Windows Server 2016 operating system. See the Interaction SDK page in the Genesys Supported Operating Environment Reference Guide for more detailed information and a list of all supported operating systems.

Corrections and Modifications

This release includes the following corrections and modifications:

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Supported Operating Systems

New in This Release

This is a hot fix for this product. This release does not contain new features or functionality.

Corrections and Modifications

This release includes the following corrections and modifications:

• An issue with the synchronization mechanism when changing the configuration in Configuration Server has been fixed.
• An issue with the synchronization state in Configuration Server has been fixed.
• The following behavior is changed: now, if the connection with Configuration Server is down, QIL and MIL will allow resolution of objects from the internal configuration cache. Previously, this action would have been rejected.
• QIL and MIL now require Java 1.5 or higher.

(ISDK-6058)

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Supported Operating Systems

New in This Release

This is a hot fix for this product. This release does not contain new features or functionality.

Corrections and Modifications

This release includes the following correction and modification:

GIS no longer mixes TEvent extensions. Previously, TExtensions from an earlier call could get copied into events related to the current call. (ISDK-6047)

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Supported Operating Systems

New in This Release

This is a hot fix for this product. This release does not contain new features or functionality.

Corrections and Modifications

This release includes the following correction and modification:

A new enumerator MonitorObjectType.DN = 2 was introduced to support the peekStatus command of the Monitor Service.

MonitorEventStatus status = monitorService.peekStatus(MonitorObjectType.DN, "Dn");

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Supported Operating Systems

New in This Release

This is a hot fix for this product. This section describes new features that were introduced in this release of Genesys Integration Server.

• Support for Windows 10 64-bit operating system. See the Supported Operating Environment: Interaction SDK page in the Supported Operating Environment Reference Guide for more detailed information and a list of all supported operating systems.
• Support for Java 8. See the Supported Operating Environment: Interaction SDK page in the Supported Operating Environment Reference Guide for more detailed information and a list of all supported operating systems.

Corrections and Modifications

This release includes the following correction and modification:

GIS no longer returns incorrect results if the search string contains escaped underscore characters (\_). Additionally, the search returns only contacts' primary attributes, whereas previously the results would have included non-primary attributes. Note that there is an error in the documentation: UCS does not support the '_' as a wildcard. (ISDK-6018)

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Supported Operating Systems

New in This Release

This is a hot fix for this product. This release does not contain new features or functionality.

Corrections and Modifications

This release includes the following correction and modification:

GIS now sends the correct notifications when a call is released and the agent's DN is logged out. (ISDK-5995)

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Supported Operating Systems

New in This Release

This is a hot fix for this product. This release does not contain new features or functionality.

Corrections and Modifications

This release includes the following correction and modification:

GIS now ensures socket closure on the Configuration Server side. This prevents GIS from creating a race condition on the Configuration Server side that did not allow more than one connection per sessionId and resulted in a "Client not authorized" error.

Alternatively, you can solve this issue by adding a delay between each client configuration request. Note: concurrent requests for the same session ID is not supported by GIS. GIS opens as many concurrent connections to Configuration Server as requested. (ISDK-5987)

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Supported Operating Systems

New in This Release

This is a hot fix for this product. This release does not contain new features or functionality.

Corrections and Modifications

This release includes the following corrections and modifications:

Calling the ResourceService.getVisibleDnsByAgentDTO() method no longer throws a NullPointerException in logs. (ISDK-5974)

If an agent logs out or unregisters listeners from workbin, GIS no longer retains the workbin information and configuration listeners related to this agent. Previously, GIS always retained the workbin information and this behavior created memory issues in large configurations (with thousands of agent groups, workbins, workbin queues, and so on). (ISDK-5944)

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Supported Operating Systems

New in This Release

This is a hot fix for this product. This release does not contain new features or functionality.

Corrections and Modifications

This release includes the following correction and modification:

Workbin processing has been modified to improve GIS response time. Now, if you retrieve workbins information by calling the getWorkbinsDTO() method of the workflow service, the workbin interaction content is returned only if you specify interaction attributes. If you do not set interaction attributes (null values) or if they are empty, the workbin interaction content is not returned. Getting the workbin interaction content on large configurations can create timeout issues on client applications (response time > 10 s). (ISDK-5965)

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Supported Operating Systems

New in This Release

This is a hot fix for this product. This release does not contain new features or functionality.

Corrections and Modifications

This release includes the following correction and modification:

If Interaction Server sends an EventError message with no error field code, AIL now successfully processes the message. (ISDK-5938)

If an agent logs out, GIS no longer retains the workbin information related to this agent. Previously, GIS retained forever the workbin information and this behavior created memory issues in huge configuration (with thousands of agent groups, workbins, workbin queues, and so on). (ISDK-5944)

If you open new statistics in GIS, you no longer get a NPE error. (ISDK-5948)

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Supported Operating Systems

New in This Release

This is a hot fix for this product. This release does not contain new features or functionality.

Corrections and Modifications

This release includes the following correction and modification:

If you open and reply to an inbound e-mail from UCS history, the TO and FROM properties are now properly set in the new outbound e-mail reply. Previously, those properties were inverted. (ISDK-5936)

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Supported Operating Systems

New in This Release

This is a hot fix for this product. This release does not contain new features or functionality.

Corrections and Modifications

This release includes the following corrections and modifications:

AIL Service no longer generates errors if you call the Done() method on an e-mail interaction which is already done. (ISDK-5930)

AIL Service no longer registers extra statistics for agents who are logged out and now correctly unreferences WorkbinListeners. (ISDK-5894)

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Supported Operating Systems

New in This Release

This is a hot fix for this product. This release does not contain new features or functionality.

Corrections and Modifications

This release includes the following correction and modification:

Now, you can register for the workbins events of a given group of agents. Previously, the AIL service did not allow to register for a specific agent group. (ISDK-5906)

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Supported Operating Systems

New in This Release

This is a hot fix for this product. This release does not contain new features or functionality.

Corrections and Modifications

This release includes the following correction and modification:

The AIL Service no longer registers extra statistics for agents who are logged out. (ISDK-5894)

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Supported Operating Systems

New in This Release

This is a hot fix for this product. This release does not contain new features or functionality.

Corrections and Modifications

This release includes the following corrections and modifications:

If the QIL or MIL applications lose connection to the primary Configuration Server or do a switch-over from primary to backup Configuration Server, they now reconnect and register properly, in order to receive the Configuration Server's events. Previously, the QIL or MIL applications managed to reconnect, but failed to receive the Configuration Server's events to add, change, or delete Configuration objects. (ISDK-5874)

The agent skill list is now correctly updated if the skill name is changed. Previously, you had to restart GIS or force the agent update to get the correct skill list. (ISDK-5876)

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Supported Operating Systems

New in This Release

This is a hot fix for this product. This release does not contain new features or functionality.

Corrections and Modifications

This release includes the following corrections and modifications:

Outbound interactions coming from SIP Server are now correctly delivered to agents. Previously, SIP Server changes to the attached data for outbound interactions would cause an exception in GIS. (ISDK-5840)

This version of GIS re-introduces support for Java 6. (ISDK-5857)

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Supported Operating Systems

New in This Release

This is a hot fix for this product. This release does not contain new features or functionality.

Corrections and Modifications

This release includes the following corrections and modifications:

GIS High Availability (HA) pairs now process the AGENT LOGOUT voice telephony event; for example, if the agent logs out using the phone set, the GIS HA pairs update accordingly. Previously, the GIS HA pairs would have ignored the event. (ISDK-5837)

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Supported Operating Systems

New in This Release

This is a hot fix for this product. This section describes new features that were introduced in this release of Genesys Integration Server (GIS).

• GIS now supports the following enumeration values for the Agent and Media Statuses:
  • com.genesyslab.ail.monitor.MonitorEventMediaStatus.Status.CALL_INTERNAL
  • com.genesyslab.ail.monitor.MonitorEventMediaStatus.Status.CALL_OUTBOUND
  • com.genesyslab.ail.monitor.MonitorEventMediaStatus.Status.CALL_RINGING
  • com.genesyslab.ail.monitor.MonitorEventMediaStatus.Status.OFF_HOOK
  • com.genesyslab.ail.monitor.MonitorEventMediaStatus.Status.CALL_ON_HOLD
  • com.genesyslab.ail.monitor.MonitorEventAgentStatus.AgentStatus.CALL_INTERNAL
  • com.genesyslab.ail.monitor.MonitorEventAgentStatus.AgentStatus.CALL_OUTBOUND
  • com.genesyslab.ail.monitor.MonitorEventAgentStatus.AgentStatus.CALL_RINGING
  • com.genesyslab.ail.monitor.MonitorEventAgentStatus.AgentStatus.OFF_HOOK
  • com.genesyslab.ail.monitor.MonitorEventAgentStatus.AgentStatus.CALL_ON_HOLD

  Note: These new enumeration values are unknown from the GIS proxies and break the backward compatibility. As a result, you must upgrade the GIS proxies to avoid SOAP exceptions in events.

• GIS is now able to start over the Backup Configuration Server. You must enter the configuration settings for the Backup Configuration Server during the GIS installation process.
• The logout-on-last-media option value is now set to true by default.
• The new interaction.voice:TCallState attribute added to the voice interaction DTO provides the TCallState T-Server attribute in voice T-Events. This attribute specifies the call state of the DTO (for example, a transfer, a bridge, or a conference). Refer to your T-Server guide for a complete description of this attribute.

Corrections and Modifications

This release includes the following corrections and modifications:

GIS now correctly manages updates to the Standard Response Library. Previously, these updates might have frozen the Agent Service. (ISDK-5825)

GIS no longer gets overloaded and blocked. Previously, GIS might have frozen due to a deadlock when checking licenses, or, in some rare conditions, the telephony event dispatcher thread might have used all the resources. (ISDK-5818)

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Supported Operating Systems

New in This Release

There are no restrictions for this release. This section describes new features that were introduced in this release of Genesys Integration Server.

• GIS now supports Red Hat 6.0 32-bit or 64-bits, Windows Server 2012 64-bits, and Windows 8 32-bits or 64-bits.
• GIS no longer supports RedHat Linux 4, Windows 2000, and Tru64 O/S.
• GIS now enables you to add, remove, and change the level of the skills of an agent.
• GIS now enables you to retrieve the tenant DBID associated with the AIS application. Only a single tenant DBID should be associated at any one time.
• GIS now allows agents to force the multimedia logout of other agents. All media are removed and the agent is logged out from his or her place.
• GIS now supports the SIP Server.
• GIS no longer supports GSAP Server and proxies.
• GIS now requires the installation of Java 7 runtime; former Java versions are no longer supported.
• The IInteractionVoiceService.createInteractionFromDnDTO() method of the Interaction Voice Service no longer throws an exception if it fails to create the interaction. Instead, the method returns a DTO containing the details of the error like the createInteractionFromPlaceDTO() method would do.
• GIS now includes the following configuration options in the license section to limit the number of licenses retrieved by a node:
  • gis_interactionservice-firstblock-size
  • gis_statservice-firstblock-size
  • gis_configurationservice-firstblock-size
  • gis_interactionservice-max
  • gis_statservice-max
  • gis_configurationservice-max
  Note: Option details are provided in the license section of the Genesys Integration Server Deployment Guide.
• The History Service now includes the following attributes to retrieve all the history data from the UCS interaction table:
  • history:interactionId
  • history:dateCreated
  • history:interactionType
  • history:subject
  • history:sender
  • history:isArchive
  • history:done
  • history:mediaType
  • history:children
  • history:tenantId
  • history:subtypeId
  • history:externalId
  • history:ownerId
  • history:status
  • history:threadId
  • history:endDate
  • history:timeshift
  • history:text
  • history:structTextMimeType
  • history:structuredText
  • history:theComment
  • history:threadHash
  • history:canBeParent
  • history:isCategoryApproved
  • history:stoppedReason
  • history:contactId
  • history:parentId
  • history:categoryId
  • history:categoryName
  • history:lang
  • history:queueName
  • history:creatorAppId
  • history:entityTypeId
  • history:allAttributes
  • history:isSpam
  • history:webSafeEmailStatus
  • history:id
  • history:mediaTypeId
  • history:startDate
  • history:hasAttachments
  • history:typeId
  • history:username
  • history:firstname
  • history:lastname
  • history:employeeId
  Additionally, the history requests can include custom interaction attributes defined in the Configuration Server.

Corrections and Modifications

This release includes the following corrections and modifications:

GIS now correctly updates the Owner ID of a chat interaction in the UCS database. (ISDK-5553)

The GIS SOAP server now supports URL and parameters encoding. (ISDK-5714)

The Open Media Commons component now correctly reconnects to the Configuration Server after a network disconnection. Previously, in this scenario, you might have to restart GIS to reconnect to the Configuration Server. (ISDK-5699)

The includeAllStates parameter of the InteractionOpenMediaService.takeSnapshot() method is renamed to filterInteractionsByState. This change breaks the backward compatibility with 7.6.5 proxy versions. If you upgrade from GIS 7.6.5 to GIS 7.6.6, you should also upgrade the GIS proxies. (ISDK-5559)

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Supported Operating Systems

New in This Release

This is a hot fix for this product. This section describes new features that were introduced in this release of Genesys Integration Server (GIS).

• IInteractionService includes the following new methods:
• void releaseSnapshot(String placeId, String snapshotId)
• InteractionDTO[] getSnapshotInteractionSummaries(String placeId, String snapshotId, int index, int size, String[] attributes)
• SnapshotDTO takeSnapshot(String placeId, String viewName, String condition, String order, boolean lockInteractions, boolean includeAllStates, int parentSnapshotId )
  
  Note: The includeAllStates parameter can be misleading. Set includeAllStates to false to retrieve all interactions; set includeAllStates to true to retrieve interactions which are not in queued status.

Corrections and Modifications

This release also includes the following corrections and modifications:

If you request the interaction.summary:interactionType DTO attribute by calling InteractionOpenMediaService.findInteractionsByQuery(), the InteractionOpenMediaService service now returns the correct attribute information. Previously, this method returned the interaction.summary:interactionSubType DTO attribute instead. (ISDK-5526)

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Supported Operating Systems

New in This Release

This is a hot fix for this product. This section describes new features that were introduced in this release of Genesys Integration Server (GIS).

• The IInteractionService.FindInteractions() and IInteractionService.FindInteractionsByQuery() methods now return InteractionDTO objects which include the following new attributes:
• interaction.summary:caseId
• interaction.summary:contactId
• interaction.summary:contactServerId
• interaction.summary:dateDelivered
• interaction.summary:datePlacedInQueue
• interaction.summary:dateReceived
• interaction.summary:from
• interaction.summary:interactionSubType
• interaction.summary:interactionType
• interaction.summary:isOnline
• interaction.summary:mediaType
• interaction.summary:parentId
• interaction.summary:priority
• interaction.summary:queue
• interaction.summary:sender
• interaction.summary:status
• interaction.summary:subject
• interaction.summary:to
• interaction.summary:workbinName
• interaction.summary:workbinOwner

Corrections and Modifications

This release also includes the following corrections and modifications:

The IInteractionService.foundInteractionByQuery() method now correctly submits SQL queries to the Interaction Server. Previously, if SQL queries used translation functions, such as _age(), the query may have been truncated and may not include all parameters. (ISDK-5434)

Now, if the IInteractionService.findInteractions() and IInteractionService.findInteractionsByQuery() methods do not find a given interaction in the Universal Contact Server, they return InteractionMultiMediaSummaryAttribute objects and do not stop iterating. (ISDK-5436)

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Supported Operating Systems

New in This Release

There are no restrictions for this release. This section describes new features that were introduced in this release of Genesys Integration Server (GIS).

• GIS now allows to get the date at which a party joined a chat session. GIS exposes this feature in the chatParty.JoinedSessionTimeStamp() property, which returns the corresponding timestamp for a given party. (ER# 324150781)

Corrections and Modifications

This release also includes the following corrections and modifications:

The Genesys Integration Server 7.6 Deployment Guide is now synchronized with the GIS Application Template.

• The settings for the following core-services options were incorrect in the Genesys Integration Server 7.6 Deployment Guide: events-adapter-soap-commons-sender-enabled, events-adapter-soap-commons-sender-max-connections-host, events-adapter-soap-commons-sender-max-total-connections, and events-buffered-size.
• The events-polling-one-by-one option is removed from the template.

If GIS receives an unknown session from a user, the entry is now logged and an error sent back. Previously, GIS did not log the sent back error and this did not help to highlight the load distribution issues. The log format used for this error is:
Alr 20010 [http--1] Unknown session SOAP:SessionService:
(ER# 301433511)

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Supported Operating Systems

New in This Release

There are no restrictions for this release. This section describes new features that were introduced in this release of Genesys Integration Server (GIS).

• GIS now supports Java 7.

• GIS now supports Red Hat Enterprise Linux 6 64-bit and AIX 7.1 operating systems.

• GIS now registers, sends, and receives UserEvents on communicationDN.

• GIS now supports a multimedia search function using a simple query (no SQL) or a complex query (parameterized SQL): This feature is implemented with the new Multimedia namespace com.genesyslab.ail.ws.interaction.openmedia:
  • findInteractions
  • openInteractions

• GIS now supports the passing of attached data for interaction in workbins. GIS exposes this feature with workbinInteractionAdded and workbinInteractionRemoved. Also, the following new DTO attributes were added with workbin events:
  • workbin:attachedData—Gets attached data with a workbin event
  • workbin:displayName—Gets a user-friendly workbin name as specified in the Configuration Manager workbin annex

• GIS now supports the ability to retrieve the total number of contacts that match a particular search. This feature is supported with the namespace com.genesyslab.ail.ws.contact:
  • countContacts

• GIS now supports chat typing and pushURL notifications:
  • Namespace com.genesyslab.ail.ws.interaction.chat.IInteractionChatService
    • void startTyping(interactionId);
    • void stopTyping(interactionId);
    • void pushURL(interactionId, urlToPush);
  • New enums:
    • com.genesyslab.ail.ws.interaction.chat.ChatEventType.PUSH_URL
    • com.genesyslab.ail.ws.interaction.chat.ChatEventType.TYPING_STARTED
    • com.genesyslab.ail.ws.interaction.chat.ChatEventType.TYPING_STOPPED

Corrections and Modifications

This release also includes the following corrections and modifications:

GIS is now able to find a contact with the secondary e-mail address. Previously, the searchPrimaryValueOnly parameter was working in an opposite manner. (ER# 315622601)

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Supported Operating Systems

New in This Release

There are no restrictions for this release. There are no new features or functionality with this release of Genesys Integration Server.

Corrections and Modifications

This release also includes the following corrections and modifications:

After an interaction has completed, you can now modify the attached data and save it into the database. (ER# 310171534)

GIS now saves the contactId into the database in the following scenario.

1. Create an emailout.
2. Set the contactId.
3. Get the sentDate of the email.
4. Save the email.

(ER# 308494770)

When deployed as a web application in a container (.war file), GIS has now been improved to greatly reduce the need for temporary files, even for resources already accessed. Previously in this scenario, GIS would create a lot of temporary files. (ER# 293777713)

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Supported Operating Systems

New in This Release

There are no restrictions for this release. This release contains the following new features or functionality.

• Genesys Integration Server (GIS) now supports WebSphere 7.0.x on Windows.
• Genesys Integration Server (GIS) now supports 64-bit Java Runtime Environments on Windows.
• Genesys Integration Server (GIS) now supports Ehcache manual peer configuration for its cluster deployment model.
• Genesys Integration Server (GIS) Statistics Service now supports Advanced Disconnect Detection Protocol (ADDP) in communications with Stat Server in order for GIS to be able to provide early detection and recovery from lost connections with Stat Server or network performance issues.
• The GIS Agent Interaction Service now includes the Outbound Contact Server (OCS) Agent Logout Negotiation Protocol, for addressing the issue of abandoned or dropped calls in some circumstances. This feature is handled by two new methods in ExtendedServiceOutbound "int requestLogout()” and “boolean isLogoutAcknowledged”.
• Interaction SDK now supports the Genesys 8.1 release.

Corrections and Modifications

This release also includes the following corrections and modifications:

The Place.logoutMultimedia method now works even if workbinListeners have been added and not properly removed. (ER# 283639254)

Requests to the underlying servers are now served by a pool of threads, and one slow response no longer slows down all of the requests. (ER# 294164100)

GIS now supports ADDP features with Stat Server in the Connection tab settings. (ER# 270329474)

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Supported Operating Systems

New in This Release

This is a hot fix for this product. There are no new features or functionality with this release of Genesys Integration Server.

Corrections and Modifications

This release also includes the following corrections and modifications:

The getWorkbinContentFromInteractionIdsDTO method no longer causes database issues. Previously, this function requested a snapshot of all interactions for the workbin. (ER# 311589273)

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Supported Operating Systems

New in This Release

This is a hot fix for this product. There are no new features or functionality with this release of Genesys Integration Server.

Corrections and Modifications

This release also includes the following corrections and modifications:

The Place.logoutMultimedia method now works even if workbinListeners have been added and not properly removed. (ER# 302498902)

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Supported Operating Systems

New in This Release

This is a hot fix for this product. There are no new features or functionality with this release of Genesys Integration Server.

Corrections and Modifications

This release also includes the following corrections and modifications:

The ADDP connection with Configuration Server (Proxy) is now handled correctly on Solaris. Previously, ADDP requests were not sent to Configuration Server (Proxy) on Solaris when the ADDP mode was enabled, which led to a disconnect. (ER# 287075445)

AIL now ignores the second 'disconnected' event sent by statlib and attempts to re-establish the connection to Stat Server as expected. Previously, when statlib sent two disconnected events, connection to the Stat Server was blocked. (ER# 276269523)

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Supported Operating Systems

New in This Release

There are no restrictions for this release. There are no new features or functionality with this release of Genesys Integration Server.

Corrections and Modifications

This release also includes the following corrections and modifications:

For switches such as the Cisco Call Manager that require a query of the DN status after T-Server switchover, a configurable delay has been introduced to take into account possible delays on certain network configurations. Previously, GIS stopped querying DN statuses after TelephonyErrorException occurred in an AIL internal thread. (ER# 268446521)

GIS now loads timeout and period values from the GIS application on Configuration Server. (ER# 279919793)

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Supported Operating Systems

New in This Release

This is a hot fix for this product. There are no new features or functionality with this release of Genesys Integration Server.

Corrections and Modifications

This release also includes the following corrections and modifications:

Now, the WorkbinManager always initializes correctly, and getWorkbin() no longer returns null for existing workbin names. (ER# 277728796)

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Supported Operating Systems

New in This Release

This is a hot fix for this product. There are no new features or functionality with this release of Genesys Integration Server.

Corrections and Modifications

This release also includes the following corrections and modifications:

GIS now correctly sends workbin events. (ER# 273025814)

When a value in an attachedData table is invalid (null or bad type), GIS now removes the KeyValue from the AttachedData table before sending it to AIL, and a warning is logged on the server side.

The GIS option ail-services\convert-null-attached-data-to-empty-string has been added to convert a null value to an empty string. This option is not enabled by default. To enable it, set the option as follows: ail-services\convert-null-attached-data-to-empty-string=true.

(ER# 274752199)

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Supported Operating Systems

New in This Release

This is a hot fix for this product. There are no new features or functionality with this release of Genesys Integration Server.

Corrections and Modifications

This release also includes the following correction and modification:

GIS now correctly connects to a backup TServer after WarmStandby failover occurs. Previously, GIS attempted to reconnect to an already connected TServer every 60 seconds. (ER# 271122234)

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Supported Operating Systems

New in This Release

There are no restrictions for this release. There are no new features or functionality with this release of Genesys Integration Server.

Corrections and Modifications

This release also includes the following correction and modification:

In a scenario when client application subscribes to workbin events before agent login, GIS now notifies client about workbin events. Previously, client application had to subscribe to workbin events after agent login in order to receive notifications. (ER# 258568133)

During startup, GIS now properly handles absolute and relative paths. (ER# 260230915)

GIS now dynamically deletes action subcodes. (ER# 259900460)

Agent Interaction Services (AIS) client applications no longer cause possible memory growth and unexpected shutdown of Configuration Server. (ER# 267284693)

GIS now also notifies clients about subscribed T-Server events when the agent is not logged in. (ER# 268576910)

When the agent is set to Ready, GIS now sends an event with the reason STATUS_CHANGED. Previously, GIS sent an event with the reason INFO_CHANGED. (ER# 269361029)

The ContactService.setContactAttributes function with ContactUpdateType.OVERWRITE_CONTACT no longer fails. (ER# 266464445)

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Supported Operating Systems

New in This Release

This is a hot fix for this product. There are no new features or functionality with this release of Genesys Integration Server.

Corrections and Modifications

This release also includes the following correction and modification:

In environments with slow DNS performance, the client connection attempt no longer fails due to a timeout. Previously, this occurred because GIS/GSAP attempted to back-resolve the client IP-to-hostname made on the server side for logging purposes. This function was introduced in 7.6.2 and is now removed.

Note: The workaround for previous GIS versions is to increase the values for timeout.ack and timeout.response on the client side.

(ER# 263708698)

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Supported Operating Systems

New in This Release

This is a hot fix for this product. There are no new features or functionality with this release of Genesys Integration Server.

Corrections and Modifications

This release also includes the following correction and modification:

A deadlock no longer exists between the GIS internal cache (LeaseMap) and the GIS session handling (attachSession, detachSession). Previously, this deadlock caused GIS to stop responding to clients. (ER# 262832503)

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Supported Operating Systems

New in This Release

This is a hot fix for this product. There are no new features or functionality with this release of Genesys Integration Server.

Corrections and Modifications

This release also includes the following correction and modification:

GIS:GSAP no longer experiences performance issues when a connected client IP is resolved to a domain name containing a dash ("-"). Previously, this scenario caused an incorrectly named thread to create a memory leak. (ER# 259524071)

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Supported Operating Systems

New in This Release

This is a hot fix for this product. There are no new features or functionality with this release of Genesys Integration Server.

Corrections and Modifications

This release includes the following corrections and modifications:

During shutdown, GIS now removes subscribers before calling the AilLoader.killFactory method on AIL. Previously, GIS could not be shut down via Solution Control Interface when agents were logged in. (ER# 257384898, 257226592)

The TEventExtension and TEventReason attributes are now sent with DnUserEvent. (ER# 257384646)

SendDTMF in a conference call is now enabled for TServer 4400. (ER# 256930163)

AIL now resubscribes the current workbin listener when Interaction Server is back in service. Previously, if the connection to Interaction Server was lost, the subscription to workbin events was not restored upon reconnect. (ER# 256732939)

GIS now returns the dn.user-data:TConnectionID attribute with DnUserEvent. (ER# 257841981)

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Supported Operating Systems

New in This Release

There are no restrictions for this release. This release of Genesys Integration Server contains the following new features or functionality.

• Two new options to perform automatic logout were added and documented in the Interaction SDK GIS Deployment Guide:
  • ail-services\logout-multimedia-on-session-removal, set to true to logout all the logged media when the session ends if the session is responsible for the login.
  • ail-services\logout-voice-on-session-removal, set to true to logout all the logged DNs when the session ends if the session is responsible for the login.
  
  

• Agent Interaction Services now supports the SIP HA Resilience mechanism by taking into account the configuration updates of the connected SIP Server applications.

Corrections and Modifications

This release includes the following corrections and modifications:

When replying to an e-mail, Agent Interaction Services now correctly sets the interaction subtype to OutboundReply. Previously, GIS might have set the interaction subtype to OutboundNew which affected statistics related to e-mail. (ER# 254998328)

Now, if you logout from a place with a null LogoutVoiceForm instance, no java.lang.NullPointerException is thrown. (ER# 254733909)

Concurrent calls to SessionService no longer results in too many licenses being checked out from the Flexlm server. (ER# 254733864, ER# 254793719)

GSAP now correctly handles the back-up information retrieved from Configuration Server and passes it to the SOA Layer. (ER# 253478982)

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Supported Operating Systems

New in This Release

There are no restrictions for this release. This release of Genesys Integration Server contains the following new features or functionality.

• Agent Interaction Services now supports:
  • Framework .NET 3.0 and .NET 3.5
  • BEA WebLogic 9 & 10
  • Tomcat 6
  • WebSphere 6.1
  
  
• Agent Interaction Services include the following new methods and interfaces:
  • InteractionVoiceService.acceptPreview(), InteractionVoiceService.rejectPreview(), InteractionVoiceAction.ACCEPT_PREVIEW, InteractionVoiceAction.REJECT_PREVIEW to handle SIP-based interactions.
  • InteractionVoiceService.ListenDisconnect(), InteractionVoiceService.ListenReconnect() to manage reconnections.
  
  

Corrections and Modifications

This release includes the following corrections and modifications:

When a chat interaction is placed into the agents workbin, the USER_LEFT message is now sent instead of the USER_JOINED message. (ER# 201517035)

The backup GIS no longer checks out two licenses for each logged in agent. Previously, at startup, the backup GIS checked out a license for each primary session. (ER# 247891730)

The OutboundCallResult enumeration is no longer missing the following values in both Java and .NET: DO_NOT_CALL, CANCEL_RECORD, and WRONG_NUMBER. (ER# 217139791)

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Supported Operating Systems

New in This Release

This is a hot fix for this product. There are no new features or functionality with this release of Genesys Integration Server.

Corrections and Modifications

This release also includes the following correction and modification:

On startup, GSAP now attempts to connect to the primary Configuration Server until a successful connection is made, or until the process is stopped. To alter this functionality, change the values of the reconnectionPeriod and reconnectionAttempts properties in the gsap.properties file. Previously (since version 7.6.2), only one attempt was made to connect to Configuration Server, if unsuccessful then the startup was canceled.

NOTE: The options, reconnection-period and reconnection-attempts, found in the gsap.properties file have been removed. (ER# 247762646)

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Supported Operating Systems

New in This Release

This is a hot fix for this product. There are no new features or functionality with this release of Genesys Integration Server.

Corrections and Modifications

This release also includes the following correction and modification:

Agents no longer stay logged in after a voice or multimedia session has expired. Now, two new options can be used to force a logout after the session is over:

• ail-services\logout-multimedia-on-session-removal=true—When set to true, this option will force a multimedia logout when the session is removed regardless of the object reference. A logout will occur, if a multimedia login has been performed in this session. All media will be logged out.
• ail-services\logout-voice-on-session-removal=true—When set to true, this option will force a voice logout when the session is removed regardless of the object reference. A logout will occur, if a voice login has been performed in this session. All DNs will be logged out.

(ER# 251285741)

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Supported Operating Systems

New in This Release

This is a hot fix for this product. There are no new features or functionality with this release of Genesys Integration Server.

Corrections and Modifications

This release also includes the following correction and modification:

GIS server now automatically performs a Multimedia Agent logout when the GIS client session expires (see the GIS Configuration Manager option SessionService/sessionTimeout). Previously, the listener on the CampaignEvent was not correctly released and the agent was not successfully logged out when the session expired.

To enable this automatic agent logout feature, set the following options:

• ail-services/cache-lease-time=0
• core-services/session-cache-enabled=true

The goal of this feature is to automatically logout Multimedia Agents when, for instance, their GIS client application/desktop crashes. (ER# 245504440)

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Supported Operating Systems

New in This Release

This is a hot fix for this product. There are no new features or functionality with this release of Genesys Integration Server.

Corrections and Modifications

This release also includes the following correction and modification:

GIS now correctly sends an INFO_CHANGED event when the AttachedData is updated. Previously, when processing the AttachedData of an interaction inside GIS, and GIS received an AttachedDataChanged event from T-Server, a ConcurrentModificationException was sometimes sent by GIS. The update to the AttachedData might go unnoticed, and as a result the INFO_CHANGED event would not be sent. (ER# 240095456)

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Supported Operating Systems

New in This Release

This is a hot fix for this product. There are no new features or functionality with this release of Genesys Integration Server.

Corrections and Modifications

This release also includes the following correction and modification:

The Router no longer sends interactions to the wrong agent. Previously, when working with T-Server for Cisco Call Manager, GIS would not function correctly when an Agent was alternating between a consultation and an original call before doing the Complete Transfer request. This would cause the Router to send the next interactions to the wrong Agent (the busy agent). (ER# 237231109)

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Supported Operating Systems

New in This Release

There are no restrictions for this release. This section describes new features that were introduced in this release of Genesys Integration Server.

• Added a new option:

  Section: GSAP.General
  Option Name: nat-mode
  Default Value: false
  Valid Value: true, false
  When set to false, GIS:GSAP cannot work with clients through NAT. When set to true, GIS:GSAP can work with clients through NAT with the following constraints:

  • Load Balancing will be disabled for this server, even if lb-cluster-servers is set.
  • It is only compatible with .NET proxy servers starting with version 7.6.000.01. There is no compatibility issues with any versions of the Java proxy servers.

  Note: The nat-mode option is not included in the GIS configuration template; you must add it to your GIS configuration options manually.

Corrections and Modifications

This release also includes the following corrections and modifications:

Alarm 05094 is no longer triggered when starting GIS. Previously, if GIS was started without a connection to AIL or Open Media, an alarm (05094) was triggered. This has been corrected. (ER# 220866601)

Agents are no longer disconnected from GIS if an exception occurs in the Finalizer thread. Previously, an exception occurring in the Finalizer thread could slow down the garbage-collector, which prevented the memory from being freed. Eventually, this resulted in an OutOfMemoryError. (ER# 221624384)

GIS Interaction Services application now connects properly to Configuration Proxy Server after failover. Previously, GIS would reconnect to Configuration Proxy Server, but the Interaction Services application would fail to reconnect. (ER# 223563427)

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Supported Operating Systems

New in This Release

There are no restrictions for this release. This section describes new features that were introduced in this release of Genesys Integration Server.

• The Interaction SDK installation packages now include a click-wrap agreement that appears when the IP prompts the installer to agree to the End User Licensing Agreement (EULA) terms. The addition of this click-wrap agreement is expected to save time and money for Genesys SDK customers and partners who formerly had to process developer contracts through their legal departments.

• The Interaction SDK 7.6.2 components are now officially supported with Framework 8.0.

  Note: The Interaction SDK 7.6.2 does not support new features of 8.0.

Corrections and Modifications

This release also includes the following corrections and modifications:

GIS now connects to the correct Configuration Server. Previously, in the following failover scenario, GIS would try to connect to the incorrect Configuration Server, even if Solution Control Server (SCS) passes the correct host and port values to Local Control Agent (LCA).

1. Start GIS.
2. Stop the primary Configuration Server.
3. SCS and GIS switch over to the new primary Configuration Server.
4. Stop GIS.
5. Start GIS from SCI.

(ER# 161168483)

When you update the options in your GIS:GSAP Application object, the updates take effect immediately. You no longer have to restart your instance of GIS. (ER# 162939063)

GIS now sends statistics notifications to the client only for those statistics to which the client is subscribed. Previously, in the following scenario, GIS would send statistics notifications to the client after they have unsubscribed to a statistic.

1. The client establishes a session and requests services; the client receiver is enabled.
2. The client subscribes to Total_Login_Time statistics that are configured for unsolicited notification.
3. The client receiver becomes unavailable (GIS blacklisted the client receiver because it is unreachable).
4. GIS receives the statistic, but does not attempt to send it to the blacklisted receiver.
5. The client sends an Unsubscribe Total_Login_Time request to GIS. As a result, statistics notifications are not sent to the client.
6. The client receiver becomes reachable and GIS sends all notifications that have not been sent while the receiver was unreachable (blacklisted).

(ER# 170770261)

GIS now displays the correct error.outbound.BadPlaceId error message when an incorrect Place ID is passed into the ExtendedOutboundChain.cancelChain() method. Previously, the error.outbound.NotOutboundChain message was displayed. (ER# 195952212)

GIS with a High Availability Database now correctly restores the e-mail media state after a switchover. Previously, if a switchover occurred and the agent logged out, the backup server would not restore the e-mail media on the Place. (ER# 213919114)

GIS now closes open statistics correctly. Previously, when GIS made calls to StatServer using OpenStat or PeekStat, the open statistic was not closed. (ER# 215032904)

GIS:GSAP with a High Availability Database now closes cursors correctly. Previously, open cursors were not closed, and the number of open cursors would increase over time. (ER# 215910114)

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Supported Operating Systems

New in This Release

This is a hot fix for this product. There are no new features or functionality with this release of Genesys Integration Server.

Corrections and Modifications

This release also includes the following corrections and modifications:

GIS now creates one given outbound chain, so that its ID does not change during the life cycle of the corresponding outbound call. In previous 7.6.1 versions of GIS, an outbound chain was incorrectly deleted and then recreated. (ER# 212538768)

GIS now correctly restores receipt of campaign events after an agent has logged out and then logged in again. Previously, this agent activity disrupted the ongoing reception of these events. (ER# 215223372)

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Supported Operating Systems

New in This Release

This is a hot fix for this product. There are no new features or functionality with this release of Genesys Integration Server.

Corrections and Modifications

This release also includes the following correction and modification:

With Nortel Symposium and Meridian switches, when the Agent Voice DN was switching from Not Busy to Busy (after answering a call for instance) its status was mistakenly set to Not Ready. The same issue occurred when switching from Busy to Not Busy (when releasing the call), its status remained set to Not Ready. This problem has been fixed. (ER# 215593777)

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Supported Operating Systems

New in This Release

This is a hot fix for this product. There are no new features or functionality with this release of Genesys Integration Server.

Corrections and Modifications

This release also includes the following corrections and modifications:

Genesys Integration Server (GIS) can now handle several consultation calls for the same primary call. New methods have been added to InteractionVoiceService that accept the primary and the chosen consultation call ID values as parameters. These new methods include:

• alternateCallEx(String interactionId, String otherInteractionId, KeyValue[] reasons, KeyValue[] tExtensions)
• completeTransferEx(String interactionId, String otherInteractionId, KeyValue[] reasons, KeyValue[] tExtensions)
• completeConferenceEx(String interactionId, String otherInteractionId, KeyValue[] reasons, KeyValue[] tExtensions)

(ER# 200412156)

SIP Server now allows a blind transfer (a complete transfer in which the destination party has not yet accepted the consultation call) when the consultation call is waiting on a Routing Point. As a result, GIS has been enabled to accept a new action possible value. (ER# 208877557)

DnUserEvent now includes the attributes dn.user-data:* and dn:* (which includes the dn:TEventExtensions attribute). This enables the Logical Call Topology (LCT) data to be distributed in the dn:TEventExtensions attribute of DnUserEvent according to values sent by SIP Server. (ER# 208877449)

GIS now includes the attribute dn.user-data:TConnectionId in the DnUserEvent. The dn.user-data:TConnectionId attribute, along with the dn:TEventExtensions, completes the Logical Call Topology (LCT) data values sent by SIP Server. (ER# 211041697)

GIS now returns the correct campaign information. Previously, when an Agent on a specific campaign logged out and afterwards another Agent logged in, the second Agent received the first Agent's campaigns.(ER# 210417830)

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Supported Operating Systems

New in This Release

There are no restrictions for this release. There are no new features or functionality with this release of Genesys Integration Server.

Corrections and Modifications

This release also includes the following corrections and modifications:

GIS now shuts down correctly on the Solaris operating system. Previously, GIS failed to shutdown due to insufficient privileges for the gisbootstrap.jar file. (ER# 148854367)

OpenMedia services are now able to reconnect successfully to Configuration Server. Previously, OpenMedia services were not able to reconnect to Configuration Server after Configuration Server was restarted. (ER# 157156604)

GIS now calls the closeStatement() method in the final clause of all methods that access the database. Previously, cursors to the database were not closed. (ER# 173639171)

GIS now connects correctly to the primary Message Server. Previously, when GIS was connected to a primary Message Server and a backup Message Server was configured, GIS would try to connect to the backup Message Server first and the primary Message Server second. (ER# 175272882)

GIS now extends the Agent Interaction Library (AIL) methods getSuggestedCategories and addSuggestedCategories to the InteractionOpenMediaService method to enable suggested responses for Open Media Interactions. Previously, this functionality was available only to e-mail interactions. (ER# 176760405)

GIS:SOAP now can be started using Solution Control Interface (SCI). Previously, the servicename in the gis_soap.bat application was not being set by the installer. (ER# 179933031)

GIS now uses HTTP 1.1 to forward Configuration Service requests to Configuration Server. This corrects an XML-truncation issue that arose for query results related to large agent groups. (ER# 205927496)

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Supported Operating Systems

New in This Release

This is a hot fix release for this product. There are no new features or functionality with this release of Genesys Integration Server.

Corrections and Modifications

This release also includes the following correction and modification:

GIS now reports call parties correctly after an agent retrieves a call following a conference. Previously, in the following scenario, GIS would incorrectly report that Agent A was talking to the customer when it should have reported that Agent A was talking to Agent B:

• A customer calls the contact center and is routed by a strategy to Agent A.
• After speaking with the customer, Agent A places the customer on hold and calls Agent B for a consultation.
• Agent A then creates a conference call between himself, Agent B, and the customer.
• The customer completes his side of the conversation and disconnects from the call, leaving Agent A and Agent B talking.
• Agent A places the call on hold and then retrieves it.

(ER# 194731314)

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Supported Operating Systems

New in This Release

This is a hot fix release for this product. There are no new features or functionality with this release of Genesys Integration Server.

Corrections and Modifications

This release also includes the following correction and modification:

Now GIS processes multiple attachedData changes performed on the same Voice Interaction correctly. Previously, due to a synchronization issue, when performing many attachedData changes on the same Voice Interaction, GIS was sometimes unable to process them properly resulting in some of the attachedData updates being lost. (ER# 191095477)

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Supported Operating Systems

New in This Release

There are no restrictions for this release. This section describes new features that were introduced in the initial 7.6 release of Genesys Integration Server.

• High Availability for Genesys Integration Server

  Cluster-based warm standby is now available for both GIS:SOAP and GIS:GSAP. (See the Genesys Integration Server 7.6 Deployment Guide for details.)

Corrections and Modifications

This release includes the following corrections and modifications that were made between Release 7.5 or earlier releases and the initial 7.6 release:

If you use push mode for event delivery, use the EventService.setNotification() method to set the notification endpoint. Previously, this method resulted in some callback processing not receiving events (so it was necessary to use the EventService.createSubscriber() to set the endpoint.) (ER# 52269248)

Now, when putting an interaction into a workbin, it is possible to associate an interaction to a specific place-group or agent-group using either putInteractionIntoPlaceGroupWorkbin() or putInteractionIntoAgentGroupWorkbin(), respectively. Previously, this was not possible, the interaction was associated with the first workbin listed in the Configuration Server list. (ER# 125146587)

GIS now appropriately returns the enumerator ID for requests that require it as part of the response. For instance, an id field is now included in responses to the getInteractionAttributeMetaDataById request. Previously, GIS did not return this ID in some cases that you would expect and need it. (ER# 135367153)

There is a new option available in the GSAP.General section for GIS: server.host. This option is for environments where GIS is running on a host that is handling connection requests for more than one network address. When you set this option, GIS listens only for connection requests to the host specified in the option. GIS then correctly handles the handshake, and sends the right host information to clients. This prevents timeout issues and other causes for failed connections for this kind of environment.

Option Name: server.host
Default Value: None
Valid Values: Any valid IP address and port of GIS host
When Option Takes Effect: Restart is required

Note: To use the server.host option, manually add it to the GIS Application object. This option is not included in the GIS template.

(ER# 154274747)

GIS now correctly returns the results of the ResourceService.getAgentGroups method, even if it is used more than once in a row. Previously, GIS returned a response to the initial request, but ignored a subsequent request if it came right after the first. (ER# 161846990)

Now, the GIS Application object's SessionService section, SessionTimeout option sets the length-of-time (seconds) that a client-GIS connection can remain inactive before the client-GIS session will timeout. Previously, the client-GIS connection timed out after SessionTimeout whether there had been session activity or not. (ER# 172535130)

Now, null keys or values passed to InteractionService.setInteractionDTO() are discarded. Previously, when null keys or values were passed to InteractionService.setInteractionDTO() a NullPointerException was thrown server side, and all attached data was lost. (ER# 175991719)

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Known Issues and Recommendations

This section provides the latest information on known issues and recommendations associated with this product.

In Windows 2008, Genesys backend servers can sometimes cause a delay of between 500 milliseconds and several seconds to GIS messages. To solve this issue, you can try to disable the TCP Chimney Offload optimization. Please refer to Microsoft Windows documentation for further details about this feature. (ISDK-5433)

GIS is not able to start on the backup Configuration Server because only one host/port can be configured. (ER# 317920371)

When GIS is installed with Java 6 JRE/JDK, GIS does not start after installation either as a service or using run_gis_soap.cmd. To workaround this issue, make sure that the MSVCR71.dll is in the GIS system path. If it is not, copy MSVCR71.dll from <jre_home_dir>\bin\new_plugin into <gis_installation_dir>\bin where GISSOAPDriver.exe is located. (ER# 271283541)

Agents are not automatically logged out when a session expires because the listener on the CampaignEvent is not released correctly. (ER# 245504440)

GIS:GSAP 7.6.3 experiences performance issues on all previous to 6.0 versions of IBM JVM (Java Virtual Machines). (ER# 243374972)

GIS:GSAP 7.6.3 does not allow the Agent Interaction Layer (AIL) to connect to the backup Configuration Server. To workaround this, set the following parameters in the gsap.properties file:

configServerHostBackup=<backupHost>
configServerPortBackup=<backupPort>

These parameters must then be passed to the setFactoryProperties field of the OABaseFactoryInitParameter method. (ER# 247762646)

GIS:GSAP 7.6.2 does not support legacy deployment with all options in a single Configuration Manager application. (ER# 215282260)

GIS:SOAP web module setup does not generate the required .war file. There is no 64-bit version of Java Runtime Environment (JRE) for Windows; therefore, the GIS:SOAP web module installation on a Windows Server 2003 x64 Edition must be done using a 32-bit JRE. (ER# 198966225)

When a chat interaction is placed into the agents workbin, the USER_JOINED message is sent instead of the USER_LEFT message. (ER# 201517035)

The Load Balancing feature will not function if the GSAP.log4net.xml file is missing. (ER# 193472331)

In order to use ISDK services with GIS:SOAP deployed in BEA WebLogic 8.1 SP6, on Solaris 10, with Sun JRE version 1.4.2_11, add one of the following strings to the Java system properties, Remote Start tab, Arguments field:

• Djava.nio.channels.spi.SelectorProvider=sun.nio.ch.DevPollSelectorProvider
• Djava.nio.channels.spi.SelectorProvider=sun.nio.ch.PollSelectorProvider

(ER# 174999381)

For 64-bit JVM deployments: by default, whether in service mode or when run from its standard batch file, GIS uses a driver for startup that 64-bit JVM deployments do not support. To allow GIS to run without a GISSOAPDriver, update the gis_soap.bat file, as follow:

1. Delete line 15:
   start GISSOAPDriver.exe %1 %2 %3 %4 %5 %6 %7 %8
2. Replace line 15 with:
   set CLASSPATH=%GIS_SOAP_HOME%\bin\bootstrap.jar;%GIS_SOAP_HOME%\bin\gisbootstrap.jar
set GIS_TMPDIR=%GIS_SOAP_HOME%\temp
set JAVA_OPTS= -Xms128m -Xmx1024M -Djava.endorsed.dirs=%GIS_SOAP_HOME%\common\endorsed
-Dcatalina.base=%GIS_SOAP_HOME% -Dcatalina.home=%GIS_SOAP_HOME%
-Djava.class.path=%CLASSPATH% -Dhost=%2 -Dport=%4 -Dapp=%6
"%JAVA_HOME%/bin/java" %JAVA_OPTS% com.genesyslab.gis.framework.GISBootStrap"
   

(ER# 34477735)

When stopping GIS:GSAP, AIL stops before GIS. If a client sends a request before GIS has stopped, a com.genesyslab.ail.AilException:error.common.AilFactoryNotInitialized is logged. (ER# 173520761)

GIS:GSAP does not expose the Monitor service. To get this service, use GIS:SOAP. (ER# 137262891)

If a Primary server shutdown occurs, Push mode event subscriptions do not work after switchover.

Note: If the Primary server crashes, Push mode event subscriptions do work after switchover. (ER# 122832423)

When using GIS High Availability in a Load Balanced cluster (with a front end Apache 2.0 dispatcher), Apache can send some session requests to more than one node at failover. This creates identical sessions in several nodes, which can lead to unpredictable behavior such as duplicate events and session removals. (ER# 115729325)

Genesys recommends you install GIS with Configuration Server.

Note: Installing GIS with CS Proxy may fail. (ER# 164351891)

In the following failover scenario, GIS tries to connect to the incorrect Configuration Server, even if Solution Control Server (SCS) passes the correct host and port values to Local Control Agent (LCA).

1. Start GIS.
2. Stop the primary Configuration Server.
3. SCS and GIS switch over to the new primary Configuration Server.
4. Stop GIS.
5. Start GIS from SCI.

(ER# 161168483)

GIS standalone connectors cannot start as Windows services on 64-bit versions of Windows Server 2003 with a 64-bit JVM (Java Virtual Machine). As a workaround, install a 32-bit JVM 1.5, and set your JAVA_HOME environment variable to point to this JVM. (ER# 34477731, 34477735)

GIS 7.6 connectors are compatible with client applications written using Genesys 7.x SDKs (Software Development Kits). However, 7.6 features are typically available only if you upgrade your client applications to incorporate 7.6 SDK components.

GIS 7.6 is compatible with LCA version 7.0.100.05 or higher.

On the computer that will host GIS, install the Java Platform, Standard Edition (J2SE), version 1.4.2 or higher. (This component is also known as the J2SE SDK.) Do not install the J2SE Java Runtime Environment (JRE) or the Java Platform, Enterprise Edition (J2EE SDK).

GIS requires certain JMX components that are included in the Standard Edition, but not in the Enterprise Edition. For details, see the Genesys 7 Supported Operating Systems and Databases document. (ER# 35742411)

GIS' high-availability deployment options are intended only to support failover from a primary to one or more backup servers. They are not designed to support manual switchover among servers (for example, using SCI). (ER# 35312817)

Genesys recommends that GIS 7.6 connectors do not mix options from different releases for a GIS Application object in the Configuration Layer. Mixing options from different releases can lead to unpredictable behavior. (ER# 38359947)

When configuring a GSAP instance of GIS using pre-7.5 templates, use Configuration Manager to change the ail-services section's no-logs-setting option to false.

Before installing GIS as a Web Module, install a compatible Java SDK, and set your JAVA_HOME environment variable to point to this Java SDK. (For details, see the "Creating and Configuring the GIS Application" chapter of your Genesys Integration Server 7.6 Deployment Guide.) Otherwise, you will see the error message: "Unable to find jar executable in..." upon GIS installation. (ER# 29292347)

The GIS software will not install if the path to your GIS Application object (in the Configuration Layer) contains a space. As a workaround, when you configure GIS, ensure that this installation path contains no spaces. (ER# 9403331)

To use GIS 7.x with Configuration Server 6.5, you must use the CS Proxy Application object. See the section entitled "Configure the Configuration Server SOAP Port" in your Genesys Integration Server 7.6 Deployment Guide for further details.

The retrieveSubscribedStatistics() method does not perform properly under GIS 7.x if your proxy was originally generated under GIS 6.5.1 using Axis toolkit 1.0, which was provided with the 6.5.1 release. To solve the resulting serialization/deserialization problem, regenerate your proxy using Axis toolkit 1.3 or higher. (ER# 15862878)

Route Point and Route Service functionality are restricted within Interaction Services as deployed on GIS.

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Discontinued Support

This section documents features that are no longer supported in this software. This cumulative list is in release-number order with the most recently discontinued features at the top of the list. For more information on discontinued support for operating environments and databases, see "Discontinued Support" in the Genesys Supported Operating Environment Reference Guide.

The following operating systems are no longer supported:

• RedHat Linux 4
• Windows 2000
• Tru64 O/S

The following operating systems are no longer supported:

• IBM AIX 5.1 32-bit / 64-bit
• IBM AIX 5.2 32-bit / 64-bit

The IBM DB2 database is no longer supported.

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Internationalization

Information in this section is included for international customers.

For international use of GIS on Solaris platforms, set the LC_CTYPE locale parameter to the appropriate local value.

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Additional Information

Additional information on Genesys Telecommunications Laboratories, Inc. is available on our Customer Care website. The following documentation also contains information about this software. Please consult the Deployment Guide first.

• Genesys Integration Server 7.6 Deployment Guide, which provides an overview of Genesys Integration Server architecture and instructions for configuring, installing, starting, stopping, and uninstalling GIS.

• Statistics SDK 7.6 Web Services API Reference, which details the messages, operations, data types, and constants defined in the Statistics WSDL file that governs communication between client applications and GIS.

• Statistics SDK 7.6 Web Services Developer's Guide, which explains how to set up the Statistics SDK code examples, and presents the text of the examples along with explanatory comments.

• Configuration SDK 7.6 Web Services API Reference, which details the messages, operations, data types, and constants defined in the Configuration WSDL file that governs communication between client applications and GIS.

• Agent Interaction (Java API) 7.6.x Release Note, which provides AIL 7.6 product details such as supported Operating Systems, Known Issues and Recommendations, Discontinued Support, Internationalization, General Releases, and Hot Fixes.

Product documentation is provided on the Customer Care website, the Genesys Documentation website, and the Documentation Library DVD.

Note: For the DVD, the New Documents on this DVD page indicates the production date for that disc. Due to disc production schedules, documentation on the Genesys Documentation website may be more up-to-date than what is available on disc immediately after a product is released or updated. To determine the version of a document, check the version number that is located on the second page in PDFs or on the About This File topic in Help files.

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