As of February 1, 2012, Genesys is no longer an affiliate of Alcatel-Lucent; any indication of such affiliation within Genesys products or packaging is no longer applicable. Please see the Genesys website at http://www.genesys.com for more details.
This release note applies to all 8.1 releases of Genesys Administrator.
Genesys follows applicable third-party redistribution policies to the extent that Genesys solutions utilize third-party functionality. For additional information about third-party software used in this product, see the Read Me. Please contact your Genesys Customer Care representative if you have any questions.
Supported Operating Systems
New in This Release
Corrections and Modifications
The operating systems supported by this release are listed in the Contents, above.
There are no restrictions for this release. This section describes new features that were introduced in this release of Genesys Administrator.
Support for Windows 2019 and 2022 operating systems: Genesys Administrator now supports the Windows Server 2019 and 2022 platforms with IIS 10 installed. Refer to the Deployment Procedure for instructions about configuring IIS and its features. See the Genesys Administrator page in the Supported Operating Environment Reference Guide for more detailed information and a list of all supported operating systems.
Note: When installing Language Packs with Genesys Administrator 8.1.311.07 on the Windows 2019 and 2022 platforms, you must follow the procedure described in the Genesys Administrator Deployment Procedure to update the Web.config file used by a Language Pack to run Genesys Administrator on Windows 2019 and 2022.
This release includes the following correction or modification:
In the 'Do not call lists' (DNC list) import wizard for Outbound Contact, the following options now works correctly.
Delete external 'Do Not Call' entries onlyDelete all 'Do Not Call' entriesPreviously, their functionalities were inversed. That is, the option to leave the internal records (delete external entries only) in the table incorrectly deleted everything before doing the import, and the option to delete everything (all entries) incorrectly retained the internal records in the table.
(GA-5704)
Supported Operating Systems
New in This Release
Corrections and Modifications
The operating systems supported by this release are listed in the Contents, above.
There are no restrictions for this release. This section describes new features that were introduced in this release of Genesys Administrator.
Support for TLS 1.2:
Genesys Administrator now supports Simple TLS and Mutual TLS using TLS 1.2
for connections to Framework servers. To enable TLS 1.2 protocol on the secured
connections, set the ForceUseTLS12 parameter to true
in the Web.config file. By default, the ForceUseTLS12
parameter is set to false and TLSv1 is used.
Note: Windows Server 2008 R2 hosts require the KB3154518 security update.
Only after installing this update and restarting the host, Genesys Administrator
can operate with the ForceUseTLS12 parameter set to true.
Enabling Mutual TLS 1.2: Some TLS connections between Genesys Administrator
and Framework servers are configured in the mutual TLS mode when tls-mutual=1
is present in the server's Transport Parameters. In this case, the GA client certificate
should be defined and set into the communication protocol data.
Mutual TLS connection with Solution Control Server requires an additional configuration step. To enable mutual TLS connection between Genesys Administrator and Solution Control Server, at least one level of the following client certificate settings must be configured:
security section of
the default Application.ClientCertificate parameter in the Web.config
file.The low-level setting has a higher priority. If both parameters are set, then
Web.config setting is used. If Web.config parameter
is undefined or empty, the value defined in option of default Application
is used. If both settings are undefined or empty, the GA client certificate data
will not be set up in the communication protocol during establishing of the TLS
connection in a mutual mode.
All client certificate parameter changes are applied only after restart of Genesys Administrator.
Allow or deny specific file extensions in IIS: If your organization's security regulations require that the
Allow unlisted file name extensions option is disabled in IIS for WCM website,
additional configuration of IIS is required for Genesys Administrator to function correctly.
To restore the WCM functionality, it is recommended to whitelist the following file extensions at
IIS > WCM > Request Filtering:
Request Filtering section through the IIS Manager,
keep the Allow unlisted file name extensions check box selected in IIS. After the file extensions have been added,
login into Genesys Administrator and clear the Allow unlisted file name extensions check box in IIS; wait until the
current session expires (or just refresh the browser window) and login to Genesys Administrator again. The request filtering
by file extensions is now activated.This release includes the following corrections and modifications:
Genesys Administrator now displays Configuration Server error on an attempt
to save a Dialing Filter object in the database. Previously, Genesys Administrator
did not display the error and proceeded to retrieve the Calling List record
with the specified Filter.
(GA-5618)
When importing a Calling List, Genesys Administrator now rejects the records
if the chain_id value is more than the maximum available value
(2147483647) or is a negative integer. (GA-5607)
Genesys Administrator no longer throws an exception when a user tries to login. Previously, an exception might occur in the Genesys Administrator Session module during the initialization of GUI controls. (GA-5597)
This release of Genesys Administrator fixes a security vulnerability related to changing user preferences. (GA-5592)
Genesys Administrator now sanitizes the imported configuration information
from an XML file, which is modified with malicious DTD definition in the following
objects: Application Templates, Applications, and
Roles. (GA-5590)
Genesys Administrator now sanitizes injection of JavaScript into fields in the cross-related
objects such as: Applications/AppTemplates, Solutions/Components,
Switches/DNS, Places/DNs, AgentGroups/Agents, and
CallingLists/Filters. (GA-5589)
Genesys Administrator now shows correct Time Zone in the Calling List object if the Time Zone is created in a tenant other than the Environment tenant. Previously in this scenario, incorrect symbols were displayed in the Time Zone field. (GA-5582)
When creating a new object using Save & New on the Calling List configuration page,
Genesys Administrator now allows you to modify the values of the Format and
Table Name fields. Previously, these fields were automatically populated with fixed
values from the previous Calling List object. (GA-5581)
Supported Operating Systems
New in This Release
Corrections and Modifications
The operating systems supported by this release are listed in the Contents, above.
There are no restrictions for this release. This section describes new features that were introduced in this release of Genesys Administrator.
Improved Synchronization of Switches: When synchronizing two switches using the Sync Switch Wizard, you can use the following new configuration option target-place-create-new to assign DNs that are associated with the target Switch to the same Place with the DNs associated with the source Switch.
[default]
target-place-create-new
Default Value: true
Valid Values: true, false
Changes Take Effect: For next Sync Switch operation
Specifies if a new Place object is created and associated with the target
DN (DN from target Switch) during the Switches Synchronization process. If
set to true (the default), Genesys Administrator creates a
new Place object and assigns the newly created DN from the target Switch
to it. If set to false, Genesys Administrator assigns the
newly created DN from the target Switch to the same Place that was associated
with the source DN (DN from source Switch).
Blocking auto-update for an Application under heavy loads. A new configuration option block-update-with-dependencies allows you to block the update of an Application object's Connection Host or Port properties, as well as blocking the auto-update of the object's dependent client connections. This feature might be useful when working under heavy loads.
[default]
block-update-with-dependencies
Default Value: false
Valid Values: true, false
Changes Take Effect: At Application's next editing session
Specifies if Genesys Administrator allows you to update the host or port
of an Application object if the Application has dependent clients (other
Applications connected to the current one). If not set, or set to
false (the default), there is no effect on current behaviour
in Genesys Administrator, thus ensuring backward compatibility.
When set to true, and if the Application object that is being
modified has any dependent client connections, you are unable to save the
updated object if the Host or Port was changed. Genesys Administrator also
displays a corresponding validation warning. To resolve this situation, you
must manually remove all dependent client connections from the Application
object. Only then will you be able to save the updated Port or Host values.
Support for Windows 2016 operating system. Genesys Administrator now supports the Windows Server 2016 platform with IIS 10 installed. Refer to the Deployment Procedure for instructions about configuring IIS and its features. See the Genesys Administrator page in the Supported Operating Environment Reference Guide for more detailed information and a list of all supported operating systems.
Note: When installing Language Packs with Genesys Administrator 8.1.310.03
or later on the Windows 2016 platform, you must follow the procedure described in
the Genesys Administrator Deployment Procedure
to update the Web.config file used by a Language Pack to run Genesys Administrator on Windows 2016.
This release includes the following corrections and modifications:
Genesys Administrator now displays Campaign Reports properly. Previously,
it would sometimes display Load Failed, and not load the
Reports. (GA-5573)
When running on the unsupported Chrome web browser, Genesys Administrator
now displays a calendar on the Sequence tab of Operations
> Outbound Contact > Dialing Sessions with the
same layout as in Internet Explorer. Previously, the calendar layout sometimes
displayed in Chrome made the Calendar very difficult to use. (GA-5570)
When using Genesys Administrator in a localized Japanese market, Genesys Administrator now exports a Dialing Filter with the proper name. Previously in this scenario, the name of the Dialing Filter contained improper characters. (GA-5554)
You can now configure Genesys Administrator so it no longer loses connections with dependent clients when saving the Application object, if its host or port was updated. Use the new block-update-with-dependencies option (refer to the New in This Release section) to regulate the behaviour in this scenario. Previously in this scenario, these connections were sometimes lost because of probable Genesys Administrator WebApp cache management issues. (GA-5552)
Genesys Administrator now preserves the state of the Propagate flag when a user's permissions are changed. Previously in this scenario, if the permissions changed, Genesys Administrator cleared the Propagate flag without notifying the user. (GA-5550)
Genesys Administrator now allows you to edit permissions for folders created under Disposition Codes. Previously, when creating folders in which to organize Disposition Codes, you were unable to change the permissions for the folders. (GA-5539)
Genesys Administrator now displays data correctly when switching between
subsections of Outbound Contact (such as Campaign Reports and Calling List
Reports) under the Monitoring tab. Previously in this scenario, Load
failed appeared, and no data was displayed. (GA-5534)
Genesys Administrator now saves an updated Transaction List object properly
after importing configuration options from a file. Previously in this
scenario, the import failed and the following error displayed: Index
was out of range. Must be non-negative and less than the size of the collection.
Parameter name: index. (GA-5529)
Supported Operating Systems
New in This Release
Corrections and Modifications
The operating systems supported by this release are listed in the Contents, above.
Note: The IP Readme distributed with this release of Genesys Administrator incorrectly states that Windows 2016 is supported. This release of Genesys Administrator does not support Windows 2016.
This is a hot fix for this product. This release does not contain new features or functionality.
This release includes the following correction or modification:
Genesys Administrator, when under a heavy load with a large number of
concurrent sessions, no longer generates the error Index was out of
range. Must be non-negative and less than the size of the collection.
Parameter name: index. when changing or modifying objects in Genesys
Administrator using the bulk update wizards (for example, creating and
updating Place objects). (GA-5541)
Supported Operating Systems
New in This Release
Corrections and Modifications
The operating systems supported by this release are listed in the Contents, above.
There are no restrictions for this release. This section describes new features that were introduced in this release of Genesys Administrator.
Manual override of Configuration Server and Database encoding settings: You can now force Genesys Administrator to use UTF-8 encoding when interpreting data in Configuration Server, and in any DBMS to which it connects directly, such as an Outbound Contact database.
By default, Genesys Administrator uses Configuration Server�s multi-language
mode to determine whether to switch to UTF-8. By using the following new
options in the Web.config file, you can configure Genesys
Administrator to work in non-standard environments where, for legacy reasons,
UTF-8 might have been used outside of multi-language deployments introduced
with Management Layer 8.1.3.
PSDKEncoding
Default Value: No default value
Valid Values: utf-8
Changes Take Effect: After IIS restart
Specifies the encoding used by Configuration Server. If this option is
not set, the encoding used is based on the language mode (single- or
multi-language) used by Configuration Server. When this option is set,
Genesys Administrator uses the encoding specified in the Web.config
file when handling configuration data, ignoring the Configuration Server
language mode.
PSDKEncodingDB
Default Value: No default value
Valid Values: utf-8
Changes Take Effect: After IIS restart
Specifies the encoding used for interpreting database data. If this
option is not set and PSDKEncoding is also not configured,
the encoding used to handle database data is based on the mode (single-
or multi-language) used by Configuration Server. If PSDKEncoding
is set, and PSDKEncodingDB is not set, database data is
interpreted based on PSDKEncoding data. If PSDKEncodingDB
is set explicitly in Web.config, this value will be used
when handling all database-bound data, regardless of any other settings
or Configuration Server mode.
Notes:
Processing output of Configuration Database Monitoring scripts: Genesys
Administrator now allows you to upload and view the .csv file
output by the Configuration Database Monitoring Scripts. You can then
search for and view the objects in the list or output the search
results to another .csv file.
To upload the file generated by the scripts, set the following new option
in the new SpecialSearchProperties section of the default
Application (of Configuration Manager type). Then, in Genesys Administrator,
upload the file at Provisioning > Search, click
Choose File, and select the file. Click the Search
button to display the contents of the file.
search-by-csv-file-mode
Default Value: false
Valid Values: true, false
Changes take effect: After logging out of Genesys Administrator
Specifies whether the Choose File button appears in the
Search window in the Provisioning module. If
set to true, and the user is logged in to Genesys Administrator,
he or she can use this button to upload a .csv file into
Genesys Administrator.
To export search results to another .csv file, set the
following new option, also in the in the SpecialSearchProperties
section of the default Application, and press Export.
search-to-csv-export-mode
Default Value: false
Valid Values: true, false
Changes take effect: After logging out of Genesys Administrator
Specifies whether the Export button appears in the Search
window in the Provisioning module. If set to true,
and the user is logged in to Genesys Administrator, he or she can use this
button to export the results of a search, either of the Configuration
Database (by Object Name and Object Type) or of the output of the Configuration
Database Monitoring scripts, to another .csv file.
This release includes the following corrections and modifications:
If a user is logged out because of inactivity, Genesys Administrator now
displays the Login dialog box. Previously, it displayed the error
Connection is not opened and the contents of the stack. (GA-5521)
Genesys Administrator now correctly removes multiple Agent Logins from a
single Agent when specified in the .csv file as multiple
Agent Login Remove fields in a single Agent update record.
Previously in this scenario, Genesys Administrator processed only the
first Agent Login Remove field for the Agent, and generated
the error message Object not set to instance of an object
for each subsequent Agent Login Remove fields in that Agent
record. To work around this problem, you had to create multiple records in
the .csv file for the same Agent, with each record containing
only one Agent Login Remove field.
(GA-5516)
Genesys Administrator no longer generates an error message when two users
are logged in to Genesys Administrator at the same time. Previously, if the
two users tried to access a common resource at the same time, Genesys
Administrator logged the error message Unhandled error occurred: element
with the same key is already added. (GA-5508)
Genesys Administrator no longer interprets carriage returns and line feeds in the export .csv file as new records, so now when the updated file is imported back into the configuration, all records are imported successfully. (GA-5499)
Genesys Administrator now displays Virtual Queues for selection as statistical conditions when configuring Schedule objects. Previously, Virtual Queues were not available for selection. (GA-5491)
Transport Layer Security (TLS) options configured in the Network
Security section of the Configuration tab of an
Application are now synchronized with the options shown in the
security section of the Application's Options
tab. As a result, when you set the value of the Certificate Source
field to Host, the Application's security options that were
previously set is removed automatically. TLS setup can continue as
normal. Previously, the security section on the Application's
Options tab was not updated correctly. (GA-5488, GA-5478)
Supported Operating Systems
New in This Release
Corrections and Modifications
The operating systems supported by this release are listed in the Contents, above.
There are no restrictions for this release. This release does not contain new features or functionality.
This release includes the following corrections and modifications:
Genesys Administrator now displays correct information on the
Dependencies tab. Previously, the tab sometimes listed
incorrect information, such as a Role to which a Person was not
assigned. (GA-5472)
Genesys Administrator now displays the correct Application ID in Alarm
Conditions by expanding the first part of the Alarm ID to three digits from
two. Previously, Genesys Administrator sometimes did not add the complete
Application ID in the Detect Log Event ID field in the Alarm
Condition list view in the Provisioning tab.
For example, for Alarm ID 12345 detected by T-Server, Genesys Administrator
now displays 001-12345. Previously, it displayed 00-12345.
(GA-5471)
Genesys Administrator now inserts default values for the daily_from
and daily_till fields if a value is not provided in the Calling
List import file. Previously in this scenario, Genesys Administrator did not
import the Calling List and generated an error message. (GA-5462, GA-5445)
When the display of the Calling List grid is refreshed, Genesys Administrator now displays data that was updated directly in the database using a third-party tool. Previously, those updates were not displayed when the grid display was refreshed. (GA-5460)
Genesys Administrator now correctly loads Calling Lists if one or more
character-type fields that expect a numeric value (or NULL or
is empty) actually contain a string value with non-numeric characters.
Previously in this scenario, Genesys Administrator did not load the
Calling List and displayed an error message instead. (GA-5459)
Genesys Administrator now accepts <% in an updated Calling
List record and displays all records after the record in which it appears.
Previously, if Genesys Administrator detected <% in an
updated field, it did not display any subsequent records.
Notes:
(GA-5453)
Genesys Administrator no longer creates a new configuration options section,
containing options with no values, when an existing Campaign Group object is
modified. Previously in this scenario, a new OCServer section was
created in the object. (GA-5451)
Genesys Administrator now displays an error message containing a list of any tenants associated with a Logical Resource Group (LRG) that were deleted without having first been disassociated from the LRG. These tenants, referred to as orphan tenants, are removed from the LRG tenant assignment section when you validate and save the change. Previously, you had to manually remove references to any orphan tenants using the LRG Wizard. (GA-5449)
A time zone qualifier is no longer mandatory in the call_time
parameter of a Calling List Dialing or Viewing Filter. To restore previous
behavior, in which the time zone qualifier was inserted automatically in
the query, configure the following new option in the outbound
section of the configuration object (of type Configuration Manager or Genesys
Administrator) to which this instance of Genesys Administrator is bound:
outbound-filter-tz-autoinsert
Default Value: false
Valid Values: true, false
Changes Take Effect: Immediately
Specifies whether the time zone qualifier is added automatically to the
call_time parameter of a Calling List Dialing or Viewing Filter
(GA-5440)
Genesys Administrator now displays a warning when modifying all records in
a Calling List. Previously, this warning appeared only if the
tz_dbid field was modified. (GA-5425)
Supported Operating Systems
New in This Release
Corrections and Modifications
The operating systems supported by this release are listed in the Contents, above.
There are no restrictions for this release. This release does not contain new features or functionality.
This release includes the following corrections and modifications:
In the Internet Explorer browser, you must place the cursor on a checkbox before selecting or clearing the box. Previously, if the cursor was outside of the box, such as to the side, when you clicked, the checkbox was still selected or cleared. (GA-5436)
This version fixes the following issues related to using the Management Agent Skills Wizard:
Edit and Remove buttons in the wizard are
now enabled only when one or more records are selected. Previously, the buttons
were still enabled when no records were selected. (GA-5433)SHIFT and CTRL keys now function as expected
in the wizard. You can use SHIFT to select a range of contiguous
records, or use CTRL to select non-contiguous records or individual
records. Previously, pressing either of these keys had no effect, making
multi-selection of records difficult. (GA-5432, GA-5415)When using the Agent Import functionality to import agents that are members
of Virtual Agent Groups (VAGs), Genesys Administrator now continues to process
Agent Groups after generating the error message Cannot assign to Virtual
Agent Group. Previously in this scenario, Genesys Administrator stopped
processing Agent Groups after the error message was generated. As a result,
agents were not added to Agent Groups whose creation was listed in the import
file after the record that caused the error; agents could be added only to those
Agent Groups that had already been created. (GA-5430)
This release of Genesys Administrator fixes a security vulnerability related to changing passwords. (GA-5422)
Genesys Administrator is now able to filter a large transaction list object
successfully. Previously, Genesys Administrator was sometimes unable to load
the filtered list object before the loading timeout expired, and generated the
Load failed error message. (GA-5419)
Genesys Administrator now displays all data when using the Dialing Filter Wizard to modify dialing filters. Previously when using the wizard, when you opened an existing filter for modification, Genesys Administrator switched to Expert mode and displayed some fields with no values. The content of those fields were displayed only when you opened the filter a second time. (GA-5413)
This version fixes the following issues when exporting a Calling List in a Japanese localized environment:
\ or / (back or forward slashes),
: (colon), * (asterisk), ? (question
mark), " (quotation mark), | (pipe), <,
or > (angled brackets) by first converting those characters to
_ (underscores). Previously, Genesys Administrator would not
export a calling List if its name included any of these characters, because
of a Windows error. (GA-5407)When using a CSV file to make bulk changes to Agent objects in a Japanese localized environment, Genesys Administrator no longer replaces the value of some fields with their default value, if the field name is not used as a column header in the file. Previously, if the name of a field was not used as a column title in the import file, Genesys Administrator replaced the value of that field with the default value. (GA-5406)
When importing a Calling List into the Configuration Database from a CSV
file in which the fields RECORD_TYPE, RECORD_STATUS,
and CALL_RESULT are not specified, Genesys Administrator
automatically populates these fields with default values. Previously,
Genesys Administrator generated an error message and did not import the list.
Note: If the import is successful, and these three fields are not
set to the default values but to [No Record Type], [No
Record Status], and [OK], respectively, these fields
have incorrect values in the .CSV file.
(GA-5405)
Genesys Administrator now calculates correctly the time differences across time zones, including Daylight Saving Time (DST) adjustments. Previously, DST sometime caused the calculations to be an hour off. (GA-5395)
Genesys Administrator now saves permission changes for folder objects. Previously, if you clicked away from the access mode after changing it, it would revert to the previous value. (GA-5361)
Supported Operating Systems
New in This Release
Corrections and Modifications
The operating systems supported by this release are listed in the Contents, above.
This is a hot fix for this product. This release does not contain new features or functionality.
This release includes the following correction or modification:
Genesys Administrator now operates correctly for longer than five hours. Previously, when subjected to automated testing for longer than five hours, Genesys Administrator sometimes logged out all clients.
This problem was found in only Genesys Administrator 8.1.306.03.
(GA-5417)
Supported Operating Systems
New in This Release
Corrections and Modifications
The operating systems supported by this release are listed in the Contents, above.
This version replaces version 8.1.306.02, which contained an error and was retracted on 08/14/15.
There are no restrictions for this release. This section describes new features that were introduced in this release of Genesys Administrator.
Listening Mode
section of the Port Info dialog box of Application objects:
You can now use Genesys Administrator to configure a secure port on
Configuration Server for autoupgrade functionality. This new functionality
applies only to ports on Configuration Server; use it only when configuring
secure connections to Configuration Server. When an application wants to
connect to an auto-detect port, an initial handshake occurs between the
client and Configuration Server, during which Configuration Server passes
to the client the parameters necessary to make this connection secure.
After the handshake, if the necessary parameters are still missing or
invalid, or if the client does not support TLS, Configuration Server rejects
the connection outright. Otherwise, the client is connected in secure mode.
(GA-5378)This release also includes the following corrections and modifications:
If you edit Application objects using Genesys Administrator, configuration options for those edited objects are no longer deleted.
Note: This problem occurred in release 8.1.306.02, which was retracted on 08/14/15.
(GA-5408)
When working with Configuration Server 8.5 or higher, Genesys Administrator
now encodes data correctly. Previously, Genesys Administrator sometimes
determined the multi-language mode incorrectly, even when
Configuration Server was set to single-language mode. This
caused data to be incorrectly encoded by Genesys Administrator. (GA-5391,
GA-5390)
When using the Firefox web browser, Genesys Administrator now displays,
and accepts, characters that you enter in the Filter
search field in the Options tab for Application objects.
Previously, the characters did not appear in the box as you typed them,
and the filter was not applied. (GA-5386)
A DN object of type Routing Point now displays the list of
Campaign Groups in the Dependencies tab. Previously, the
Campaign Groups were not listed. (GA-5383)
This release fixes a security vulnerability relating to the display of the
value of the Password field in the Database Access Point
Application object. (GA-5363)
Genesys Administrator now recognizes SQL statements in Calling List filters, and sanitizes requests sent to a web server. This reduces the possibility of SQL injection attacks by third-party tools. (GA-5362)
Genesys Administrator now successfully loads a trunk group from a Switch
object, and does not generate an error message. Previously in this scenario,
Genesys Administrator displayed the error message Communication failure,
unable to contact the backend web server. Please check your network connection.
(GA-5348)
The Log Maintenance wizard now correctly deletes records from the Centralized Log Database, and then displays the Centralized Log content in a grid layout. Previously, records that were to have been deleted were still displayed in grid. (GA-5344)
When deleting a Tenant in a multi-tenant configuration, the Cancel
button in the confirmation dialog box now cancels the operation, and the
Tenant is not deleted. Previously, if you clicked Cancel after
entering the correct confirmation code, the cancel action was ignored and
the Tenant was deleted anyway. (GA-5343)
Genesys Administrator can now display more of a Host object's statistics
from a remote terminal, by waiting longer for the statistics to load. You
can configure the time interval that Genesys Administrator waits to load the
statistics by setting the new configuration option scs-host-resp-timeout
in the [default] section of the object corresponding to Genesys
Administrator:
scs-host-resp-timeout
Default Value: 5
Valid Values: 5–300
Changes Take Effect: Immediately
Specifies the time interval (in seconds) that Genesys Administrator waits for a Host object's statistics to load before displaying them to the user. Consider increasing the time interval when the Host contains a large number of statistics.
Previously, Genesys Administrator used a short time interval, but the statistics were not displayed because they did not load within that interval.
(GA-5313)
The stability of a logged in connection to Genesys Administrator is improved. Previously, log in to Genesys Administrator was prevented or a logged in user was logged out when the user accessed some parts of Genesys Administrator functionality, including GVP monitoring. (GA-5221)
Supported Operating Systems
New in This Release
Corrections and Modifications
The operating systems supported by this release are listed in the Contents, above.
This is a hot fix for this product. This release does not contain new features or functionality.
This release includes the following correction or modification:
Genesys Administrator can now run safely on the same web application server with other Genesys applications. Previously, Genesys Administrator might have shared its cookies with the other application, and neither application ran correctly, sometimes generating errors.
To ensure that Genesys Administrator does not share its cookies, add the
following line to the Web.config file:
<add key="webAppCookiePath" value=""/>
and set the value to the path, relative to Genesys Administrator, where
Genesys Administrator is going to store its cookies separate from other applications on
the web server. For example, value wcm corresponds to
the URL http://<hostname>/wcm/.
(GA-5368)
Supported Operating Systems
New in This Release
Corrections and Modifications
The operating systems supported by this release are listed in the Contents, above.
This is a hot fix for this product. This release does not contain new features or functionality.
This release includes the following correction or modification:
Sync Switch functionality in Genesys Administrator now properly synchronizes
DN objects and any embedded configuration options on the Annex
tab of the DN object so that the target DN configuration is identical with
the source DN. Likewise, Sync Switch also properly synchronizes Agent Login
objects so the source and target Agent Logins are identical.
Note: If the DN object uses subfolders in its configuration, these subfolders will also be synchronized only if the names of the subfolders are not changed.
Previously, only DN Types Extension, ACD Queue
and AgentID were synchronized properly, and the contents of the
Annex tabs were not always synchronized.
(GA-5381)
Supported Operating Systems
New in This Release
Corrections and Modifications
The operating systems supported by this release are listed in the Contents, above.
This is a hot fix for this product. This section describes new features that were introduced in this release of Genesys Administrator.
This release also includes the following corrections and modifications:
When you are adding a criterion to a Calling List filter (at
Operations > Calling Lists), Genesys Administrator now always
enables the And and OR buttons in the Edit
Filter dialog box. Previously, if the value of the new criterion was
the same as the value for an existing criterion, the two buttons were disabled,
meaning that you could not add the criterion to the filter. (GA-5357)
In the Operations tab of Genesys Administrator, the hyperlinks
from the Dialing Sessions to the associated Calling Lists are now working
properly. In release 8.1.305.04, these links were broken. (GA-5349)
Genesys Administrator has improved stability when working with Solution Control Server and DB Server in single- and multi-tenant environments. Previously, Genesys Administrator sometimes was unable to establish a connection, or terminated unexpectedly while trying to (re)connect, to either server. (GA-5318, GA-5262)
Supported Operating Systems
New in This Release
Corrections and Modifications
The operating systems supported by this release are listed in the Contents, above.
There are no restrictions for this release. This section describes new features that were introduced in this release of Genesys Administrator.
The number of records that can be shown in the Import Wizard is now
configurable using the new csv-import-wizard-rows option, set
in the default section of the Genesys Administrator Application
object. If the data cannot be displayed, the following message is displayed:
Cannot display the data: the maximal grid rows number is set to 500
(please, increase the value of the option 'default/csv-import-wizard-rows'
for resolving).
Previously, Genesys Administrator did not display the data if there were more than 499 records to display, nor did it display an error message.
The new option is as follows:
csv-import-wizard-rows
Default Value: 499
Valid Value: Any non-negative integer
Changes Take Effect: Immediately
Specifies the number of records that can be shown in the Import Wizard
(GA-5303)
New options are introduced to control default record priorities in Outbound Contact Campaign Group objects. These options can be set at three levels: Application level, in the options of the Application object; Campaign level, in the annex of the Campaign object; and the Campaign Group level, in the annex of the Campaign Group object. Wherever they are set, they apply to Campaign Group objects. Priorities set at the Campaign Group level have the most precedence while those set at the Application level have the least. In addition:
The priorities set by the options are displayed in Genesys Administrator
at Operations > Outbound Contact > Dialing Sessions in the
Priorities section (a grid) on the Priorities
tab. The same grid also appears for the associated Sequence on the
Sequences tab, and for the associated Schedule at
Provisioning > Outbound Contact > Schedules, if the associated
Campaign Group is part of the Sequence or have an assigned Schedule. In
all cases, the grid is read-only.
The new options are as follows:
default_campaigncallback_priority
Default Value: 1;1
Valid Value: Any two non-negative integers separated by a semicolon
Changes Take Effect: After Campaign is reloaded and restarted
default_campaignrescheduled_priority
Default Value: 1;1
Valid Value: Any two non-negative integers separated by a semicolon
Changes Take Effect: After Campaign is reloaded and restarted
default_general_priority
Default Value: 1;2
Valid Value: Any two non-negative integers separated by a semicolon
Changes Take Effect: After Campaign is reloaded and restarted
Each of these options specifies the priority of record types and the
number of records to fetch for dialing. The two numbers that make up the
value of the option are divided by a semicolon and represent the two
parameters: priority and n_records:
priority: 1 is the highest priority;
0 (zero) means do not dial. Recommended values are
0 (zero), 1, 2, or 3.
n_records: A valid value is any positive number or
0 (zero). 0 (zero) means do not dial.Outbound Contact Server (OCS) does not dial record types if either
parameter is set to 0 (zero). If the user assigns an invalid
value (such as a negative integer, alphabetic character, or symbol) or
0 (zero), a tool-tip appears, showing the correct range of
valid values.
Note: These options cannot be modified if the Campaign is loaded and running. Changes can be made only when the Campaign is stopped and unloaded, then reloaded and started.
These new options replace like-named options in the OCManager
section of the Outbound Configuration Manager configuration object:
default_general_prioritydefault_campaigncallback_prioritydefault_campaignrescheduled_priorityIf required, refer to Outbound Contact documentation for more information about these options.
(GA-5296, GA-5333)
This release includes the following corrections and modifications:
Genesys Administrator now masks the value of any Password or
password option on the Options tab. Previously,
the value of a Password option was displayed unmasked. The
value of a password option has always been masked. (GA-5332)
Genesys Administrator now exports a Calling List to the specified location
without generating the Access to the path '....' denied error.
Previously, Genesys Administrator constructed the path to the folder incorrectly,
based on information provided in the metadata_store option of the
default application. If the given folder did not exist, Genesys Administrator
would try to create it, and if Genesys Administrator did not have the correct
permissions, it would generate the error message.
Note: This correction fixes the incorrect path issue. However, the user must ensure that the account under which Genesys Administrator is running has sufficient permissions to access and create the folder.
(GA-5325)
Genesys Administrator no longer generates an error message if a user with the proper permissions tries to modify an Application object. Previously in this scenario, Genesys Administrator modified the object but displayed an error message. (GA-5321)
Genesys Administrator now allows a new password to contain special
characters such as ampersand (&) and the at symbol
(@). Previously, if a user changed their password to
one containing one or more special characters, Genesys Administrator accepted
the new password but did not authenticate an account using it. (GA-5312)
This release improves the performance when Genesys Administrator loads DIDs in bulk, without using Policy Server. A Policy Server is recommended for this operation, but is not mandatory. (GA-5305)
When you click Refresh in the Outbound Calling List properties
pane (Operations > Calling Lists > Calling list), Genesys
Administrator now properly refreshes values of the Records,
Records in filter, Chains, and Chains in
filter fields. Previously, only the records displayed in the table
were refreshed, which sometimes blocked the update of the actual Calling List
Statistics data under the Genesys Administrator Operations tab.
(GA-5301)
Genesys Administrator now displays all records meeting the criteria specified
in the Advanced Search boxes, paginating them properly, and successfully
exports the records if requested. Previously, the displayed records sometimes
included records that did not meet the criteria, and the list was not
paginated correctly. In addition, when trying to export the records,
Server reported internal error: 404 was sometimes generated
instead.
Note: This problem appeared to occur only in Genesys Administrator version 8.1.304.05.
(GA-5299)
Genesys Administrator now loads DIDs with the DID Group Bulk Operations
Wizard successfully. Use the new option ajaxTimeout, set in
the rptui section of the default Application
to set the timeout in which the operation must complete.
ajaxTimeout
Default Value: 30000 ms (30 seconds)
Valid Values: 30000 ms or greater
Changes Take Effect: After restart of Genesys Administrator Web Server or
after user logs out of Genesys Administrator and logs back in
Specifies the timeout (in ms) that GVPUI (Genesys Administrator UI Ajax request / response ) will use while communicating with the Genesys Administrator web server. If timeouts are encountered, increase this value.
Previously, any attempts to load any number of DIDs in bulk was not successful,
and the Wizard reported the DID Validation Status: Failed error.
(GA-5292)
Genesys Administrator now validates the sort parameter of the
SQL statement used to search the Log Database, to ensure that only valid
values are used. Previously, invalid values sometimes led to unexpected
errors and the introduction of security vulnerabilities. (GA-5279)
An XPath Injection vulnerability in Genesys Administrator has been closed. (GA-5278)
You can now remove a cloned copy of the Administrators Access Group object. Previously, this type of object was tagged as Read Only, and it and any copies could not be deleted. (GA-5273)
Genesys Administrator now displays all (up to 50) of the components selected for Component Utilization in the Voice Platform Call Dashboard. Previously, only the first 20 components were displayed. (GA-5247)
Genesys Administrator now allows you to remove Skills from Agents by using
the Manage Agent Skills Wizard in the Tasks Panel. Previously, the
Remove button in the Wizard was sometimes not enabled, so you
could only Change the Skill Level or Cancel the action. (GA-5246)
Genesys Administrator now shows the correct time value in the
daily_from and daily_till fields of call records
of a Calling List when the value is 12:00 midnight. Previously in this
scenario, nothing was displayed in the daily_from field
and an incorrect time displayed in the corresponding daily_till
field. (GA-5243)
When specifying a weight for a Calling List in a Campaign object, you must
specify a value from 0 (zero) to 100 in the
Share field. This change is to ensure that a value entered in
Genesys Administrator or Configuration Manager can be displayed properly in
both interfaces. Previously, this field in Genesys Administrator permitted a
value of up to ten digits long, while Configuration Manager allowed a value
of 0 (zero) to 100. (GA-5217)
When using Genesys Administrator with HA Configuration Servers and using
the Copy Object from Other Location feature to create new
Outbound Campaign objects, Genesys Administrator and
Configuration Server now work properly. An Outbound Campaign created in
this way now loads properly in the Monitoring or
Operations tabs, no longer displays duplicate Campaign Group
entries in the Operations tab, and loads and displays correctly
in the Operations tab.
Previously in this scenario, Genesys Administrator and Configuration Server
sometimes displayed incorrect behavior, and an Outbound Campaign created
in this way did not load and/or display properly. The actual behavior depended
on how the Configuration Server HA pair operated. Before this problem was
fixed, Genesys did not recommend that the Copy Object from Other
Location be used, but if it was, that both Configuration Servers in the
HA pair be rebooted.
(GA-5091)
Supported Operating Systems
New in This Release
Corrections and Modifications
The operating systems supported by this release are listed in the Contents, above.
This is a hot fix for this product. This release does not contain new features or functionality.
This release includes the following correction or modification:
Genesys Administrator can now handle UTF-8 encoded data in an Outbound Contact database (Calling List table). Previously, when Genesys Administrator was operating in a multi-language (UTF-8) mode and working with UTF-8 encoded data in Calling List tables, it sometimes displayed the data incorrectly. (GA-5288)
Supported Operating Systems
New in This Release
Corrections and Modifications
The operating systems supported by this release are listed in the Contents, above.
There are no restrictions for this release. This section describes new features that were introduced in this release of Genesys Administrator.
Genesys Administrator now supports Microsoft Internet Explorer 11 in compatibility mode (see Known Issue GA-5177).
This release includes the following correction and modification:
Genesys Administrator now performs extensive validation of log search screen parameters (such as time interval, message IDs, origins, and sort direction), to prevent the user from submitting incorrect values that could lead to unexpected errors and the introduction of security vulnerabilities on the SQL server side.
In addition, the following new option, set in the default
section of the Genesys Administrator object, can be used to protect the
integrity of the Log Database.
block-log-wizard
Default Value: false
Valid Values: true, false
Changes Take Effect: Next time the Monitoring tab is opened
Specifies if the Log Maintenance Wizard is available in Genesys Administrator
under the Monitoring tab. When set to false
(the default), the Wizard is enabled. When set to true, the
Wizard is disabled, thereby preventing users from running custom queues or
altering the content of the Log Database.
(GA-5258, GA-5226)
Supported Operating Systems
New in This Release
Corrections and Modifications
The operating systems supported by this release are listed in the Contents, above.
There are no restrictions for this release. This section describes new features that were introduced in this release of Genesys Administrator.
Genesys Administrator now supports the Windows Server 2012 platform with IIS 8/8.5 installed. Refer to the Deployment Procedure for instructions about configuring IIS and its features.
This release also includes the following corrections and modifications:
Genesys Administrator now enables you to edit the properties of the
following folders under the Provisioning tab:
Desktop > Action CodesRouting/eServices > Statistical DaysOutbound Contact > Dialogic BoardsPreviously, when you tried to edit these folders, Genesys Administrator returned you to the dashboard, and no edit was possible.
(GA-5238)
Genesys Administrator now correctly displays the operators (<,
<=, >=, and >) in SQL query
expressions of saved Filters. Previously, these operators were displayed as
their HTML codes (<, <=,
>=, and >, respectively). (GA-5234,
GA-5144)
Genesys Administrator now updates the data with updates imported from
a .csv file. Previously, under certain conditions, the import
was recorded as having been completed successfully, but the data was not
updated. (GA-5231)
Genesys Administrator no longer generates an error in the following scenario:
Operations tab of Genesys
Administrator.Provisioning tab and deletes that
Calling List.Previously in this scenario, Genesys Administrator generated the error
NullReferenceException: Object reference not set to an instance of an
object.
(GA-5230, GA-5183)
When a dialing filter is applied to a calling list, the calling list now displays the updated filter. Previously, the updated filter was not displayed, although only those DNs returned by the filter were dialed. (GA-5211)
When a Role is assigned to a user in a single-tenant environment, the
Tenant menu now appears in the Navigation panel on the
left-hand side for all users that have Super Administrator privileges.
Previously, this menu appeared only for the default user.
(GA-5196)
When using Genesys Administrator to import data from a .csv
file, trailing spaces are now removed from column values by default when
Genesys Administrator creates or modifies configuration objects. This
enables search queries to return all records matching the criteria, regardless
of how many trailing spaces, if any, are specified in the criteria.
If you want to disable the trimming of values, set the following new option
in the default section of the Configuration Manager
Application object to false:
csv-trim-values
Default Value: true
Valid Values: true, false
Changes Take Effect: Immediately
Specifies whether trailing spaces are to be removed from values that have
been imported from a .csv file.
Previously, the trailing spaces were not removed, and this sometimes caused search results to be incomplete, returning only the record that matched the criteria entry, including trailing spaces.
(GA-5186)
You can now define a default Outbound Contact Server (OCS) to use
with Genesys Administrator. When you select an OCS in the Outbound
Contact Server field under the Operations tab, this
OCS becomes the default server, and the PreferencesOCSconn
option in the GAPreferences section of your User
object's Annex is set to the DBID of the OCS.
You can also set the default OCS in Genesys Administrator Preferences on
the Servers to connect tab in the OCS to connect
field. However, you must log out and log in again for the change to take
effect.
Previously, every time you logged in to Genesys Administrator, you had to select the OCS that you wanted to use, even if there was only one OCS configured.
(GA-5175)
Supported Operating Systems
New in This Release
Corrections and Modifications
The operating systems supported by this release are listed in the Contents, above.
This is a hot fix for this product. This release does not contain new features or functionality.
This release includes the following corrections or modifications:
Genesys Administrator now properly removes a capacity rule for multiple agents through its Manage Capacity Rules Wizard. Previously, deselecting a capacity rule, and thereby removing it, refreshed the window but did not remove the rule; the rule was still displayed as selected. (GA-5209)
Statistical Day objects created in Genesys Administrator are
now useable by Universal Routing Server. Previously, Genesys Administrator
displayed all Statistical Days, but those that had been created in Genesys
Administrator were not useable. (GA-5173)
Supported Operating Systems
New in This Release
Corrections and Modifications
The operating systems supported by this release are listed in the Contents, above.
This is a hot fix for this product. This release does not contain new features or functionality.
This release includes the following corrections and modifications:
Genesys Administrator now properly displays a list of objects from which
you can select one to add as a property of another object, such as an Agent
Login to an Agent, or a DN to a Place Group. Previously, Genesys Administrator
displayed only the error message No objects to display.
Note: This error message was displayed only in release 8.1.303.03; previous releases of Genesys Administrator properly displayed the list.
(GA-5202)
In a properly configured multi-language environment, Genesys Administrator
now encodes national characters (such as ä and
ç) correctly. Previously, Genesys Administrator encoded
them as escaped characters (such as "ä" and
"ç"). (GA-5197)
Genesys Administrator no longer allows the injection of harmful SQL syntax when writing logs into the Log Database. Previously, harmful SQL injections, (such as SQL query delimiters, and unclosed quotes and parentheses) were written into logs, creating a security vulnerability. (GA-5193)
Supported Operating Systems
New in This Release
Corrections and Modifications
The operating systems supported by this release are listed in the Contents, above.
There are no restrictions for this release. This section describes new features that were introduced in this release of Genesys Administrator.
Genesys Administrator now supports the Microsoft Internet Explorer 10 web browser. However, some items might be displayed improperly. See Known Issue GA-5177.
The new Configuration Server Response Timeout feature prevents Genesys
Administrator from ceasing to respond when loading large amounts of data,
or when options/annexes of some configuration objects, such as
Routing/eServices Transactions, contain configuration option
sections that were created incorrectly with blank (empty) names. This
feature uses the value of the new option cs_resp_timeout in
the default section of Genesys Administrator to set a time
interval that Genesys Administrator waits for a response from Configuration
Server. If no response is received within that time, control is returned
to the user. Without this option, Genesys Administrator sometimes appeared
to have stopped responding if the Configuration Server response was delayed
or not forthcoming.
cs_resp_timeout
Default Value: 30
Valid Values: An integer >= 30
Changes Take Effect: After restart of Genesys Administrator
Specifies the time (in seconds) that Genesys Administrator waits for a
response from Configuration Server after making a request. When this timeout
expires, Genesys Administrator returns control to the user. The minimum
value of this option, 30 seconds, is the default value, and
should suffice in most cases. However, it can be increased to resolve data
loading issues when using a particularly large database, such as the
Log Database.
Search >
Find functionality on the Provisioning tab.
This release also includes the following corrections and modifications:
Genesys Administrator now displays double quote characters properly in text
fields in the Server Info section of the Configuration
tab. Previously, if the strings in these fields contained double quotes,
each double quote was replaced by ". (GA-5189)
Genesys Administrator now displays the correct date in the Start of
Period field in the VAR IVR Action Usage report. Previously, this
field contained NaN/NaN/NaN. (GA-5167)
Genesys Administrator now successfully exports agent data into a
.CSV file. Previously, the export failed in the very rare case
in which a record contained all possible values for a field and was processed
after all of those values were part of other records already processed.
(GA-5158)
Genesys Administrator now correctly saves a dialing filter for a Calling
List that is created by using the Dialing Filter Wizard. Previously, the
list was not saved and you had to create and add the dialing filter to the
Calling List in the Outbound Contact > Calling List
section of the Operations tab. (GA-5145)
Genesys Administrator now displays the full Sequence item dialog
box for configuring a Dialing Session Sequence window; or, if the Genesys
Administrator window itself is smaller that the dialog box, scroll bars are
provided to scroll through the dialog box. Previously, the dialog box was not
displayed in its entirety, and scroll bars were not provided; a user had to
tab through the visible fields and bring up the fields that were not visible,
such as those in the Priorities section, into the dialog box
where they could be seen. (GA-5138)
Genesys Administrator is now able to display correctly UTF-8 encoded data
from a database (that is configured for UTF-8 data) if there is no
PSDKEncoding option set in the web.config.
Previously, you had to set the PSDKEncoding option to
UTF-8 in the web.config file. (GA-5135)
Genesys Administrator now properly displays all national characters when
configured with PSDKEncoding=UTF-8. Previously in this scenario,
some national characters were not displayed properly. (GA-5133)
Genesys Administrator no longer displays loginIDs that are
already assigned to agents (and therefore cannot be assigned to other agents)
when assigning loginIDs to agents. Previously, the list of
loginIDs displayed when assigning them to agents included the
"used" loginIDs, confusing users in determining whether an ID
was eligible for assignment. (GA-5129)
When selecting objects, such as Business Units or
Applications, the instructions in the Browse
window have been updated to:
Double click on selected Business Unit/Folder to see contained
objects or select the target folder and click OK.
The previous instructions Select folder within Tenant/Business Unit
to see Contained Objects did not always provide the expected
results.
(GA-4922/ER# 317619663)
Genesys Administrator now completely and correctly renders the time and
date controls in the Schedule item dialog box when creating
Schedule scripts for Calling Lists. Previously, the controls
were sometimes not rendered properly. (GA-4921/ER# 317555998)
Supported Operating Systems
New in This Release
Corrections and Modifications
The operating systems supported by this release are listed in the Contents, above.
There are no restrictions for this release. This section describes new features that were introduced in this release of Genesys Administrator.
You can now specify an alternate Universal Resource Identifier (URI)
when configuring a script of type Enhanced Routing for
Orchestration.
Genesys Administrator can now display UTF-8-encoded data from a MS SQL
Log database. To enable this, select (check) the UTF-8 for MSSQL
check box in the DB Info section of the Configuration
tab of the Log Database Access Point Application object.
You can now specify the list separator used by the agent import and
export utility, by using the new option csv-separator in the
default section of the default object.
csv_separator
Default Value: ; (semi-colon)
Valid Values: ; (semi-colon), , (comma), or any
non-empty string with an ASCII code value less than 127
Changes Take Effect: Immediately
Defines the list separator to be used by the agent import and agent export utilities in Genesys Administrator.
This can be used anytime that your system uses a different list separator than that expected by the agent import utility, to ensure that the export file can be imported back into the Configuration Database by Genesys Administrator.
You can now change the name of the script that is associated with an
Outbound schedule from within the properties dialog box of the schedule,
using the new field Script name.
This release also includes the following corrections and modifications:
Genesys Administrator now displays the last viewing or dialing filter created or used for a calling list, even if the filter contains incorrect elements. This way, the user can edit or update it while viewing the previous (if any) results in view. Previously, the filter was erased as soon as it was applied. (GA-5124)
When viewing a calling list that is more than one page long, applying a filter now resets the display to the first page of the filter results, and the pagination control at the bottom displays the correct page information. Previously in this scenario, if the filter resulted in a set of results displayed on a number of pages smaller than the page number on which the filter was applied, it resulted in the following:
No objects to
display was displayed. The user had to page back to get to the
filter results.page 2 of 1 page.(GA-5122)
Genesys Administrator is now able to automatically detect if the
Configuration Server to which it is connected uses multi- or single-language
mode. If it detects the former, Genesys Administrator then switches into
multi-language mode. Previously, you had to use the PSDKEncoding
option.
Notes:
PSDKEncoding option to UTF-8.(GA-5121)
Genesys Administrator now properly changes script properties. Previously,
Genesys Administrator would not change the property, and instead display
the following error message: SCEE011 - Duplicate information has been
entered.
Note: You must use the Capacity Rule Wizard to change the number of interactions in a Capacity Rule. Otherwise, even if you do not get an error, the new rule will not take effect.
(GA-5092)
Genesys Administrator now successfully adds the IVR IP to the IP repository. Previously when adding this IP, Genesys Administrator would terminate unexpectedly without adding the IP to the repository. (GA-5087)
If a Calling List consists of a large number of columns, the drop-down list
from which Genesys Administrator allows you to select columns to be displayed
in the current view of the Operations > Calling Lists
table now has scroll bars, so that you can select from all the columns.
Previously, the drop-down list did not have scroll bars, so if the list could
not fit into one screen, you were unable to select those columns that were not
visible in the list. (GA-5084)
Genesys Administrator now allows a user to enter a value of -1
for the agent-assignment-min-num option. Previously, this value
was automatically set to 1, even if a value of -1
had been set previously in Configuration Manager. (GA-5080)
Genesys Administrator now recognizes time zones by their names, such as
PST and EST, when importing Calling List files.
Previously in this scenario, Genesys Administrator only recognized time
zones by their DBID, causing the import to fail. (GA-5075)
Genesys Administrator now shows correct Role associations in the
Dependencies tab of a user's Person object.
Previously, if a user was unassigned from a Role, that Role would
still appear in the user's Dependencies tab. In addition,
it was not possible to remove that entry from the tab, since nowhere
else did the user show as a member and could be removed.
(GA-5067, GA-5050/ER# 324658009)
Genesys Administrator now ignores incorrect default values specified for
Field objects. Previously, if an invalid default value was
specified for a field in a calling list, any attempts to add or modify one
or all records failed.
Note: The SQL Server does not create or update a record with the
invalid value, and Genesys Administrator logs this rejection in the
.rej file located in the \resources\metadata folder.
Pay attention to the matching data type and its default value.
(GA-5053/ER# 325014994)
Genesys Administrator now terminates the active session if the logged-in
user is disabled or deleted. When Configuration Server notifies Genesys
Administrator of a change in the user's status, Genesys Administrator
terminates the connection to Configuration Server and displays the
Login dialog box. Previously in this scenario, Genesys
Administrator did not close the connection with Configuration Server and
the active session was not terminated. (GA-5051)
Genesys Administrator now correctly associates users with roles when
requested by an authorized user. Previously, if an authorized user tried
to associate a user with a role, the request was denied and the following
error message displayed: Object reference not set to an instance of
an object. (GA-5012/ER# 323186691)
The Import/Export Wizard in Genesys Administrator now successfully imports
data from a file that has an extension in upper-case characters, such as
.CSV. Previously, Genesys Administrator generated the following
error message if the file extension was in upper-case:
Not valid file format. Please select files with
the following extensions: txt, csv
(GA-5011/ER# 323084914)
Genesys Administrator now always displays the status bar, containing refresh
and pagination controls, at the bottom of the details panel. Previously, the
status bar and these controls were sometimes not displayed in the
Options tab for Outbound Contact Campaigns or Calling Lists.
(GA-4949/ER# 318245459)
Genesys Administrator now displays the status of configured Hosts if it is unable to access the Log DB Server, without reloading or refreshing the display. Previously in this scenario, the user had to reload or refresh the display to show the status of the hosts. (GA-4945/ER# 318245451)
Genesys Administrator now allows you to copy a campaign group from
another location using the Copy Object from Other Location
utility in the slide-out Tasks panel. Previously, the
utility did not allow you to change the name of the group. But since
the campaign group name is automatically paired with the name of its
agent or place group, a duplicate entry is not permitted, and the
copy operation did not occur. (GA-4943/ER# 318155945)
Genesys Administrator no longer allows you to update the dialog mode
associated with a campaign while Outbound Contact Server (OCS) is stopped.
Previously, if you tried to update the dialog mode while OCS was stopped,
Genesys Administrator would display the following error: Error during
[object Object], and did not save the update. (GA-4925/ER# 317689189)
Genesys Administrator now displays an error message when its web server fails, and updates the status of Genesys services that are located on the same host as the failed web server. Previously, a message about the failed web server was not displayed until the next user interaction with Genesys Administrator. (GA-4870/ER# 314835247)
Genesys Administrator is now FIPS-compliant. Previously, an error message was received indicating that Genesys Administrator was not FIPS-compliant. (GA-4863/ER# 313875988)
Genesys Administrator now preserves the order of an application's configuration options when exporting them to a file, enabling the options to be easily compared between applications. Previously, the order was not maintained for newly-created applications, and the only way to compare the options with any other application was manually. File comparison on a line-by-line comparison using an appropriate utility did not always produce the correct results, reporting non-matches as missing options. (GA-4848/ER# 312890847)
Supported Operating Systems
New in This Release
Corrections and Modifications
The operating systems supported by this release are listed in the Contents, above.
This is a hot fix for this product. This release does not contain new features or functionality.
This release includes the following corrections and modifications:
Genesys Administrator now connects properly to the backup Solution Control Server (SCS) after an SCS switchover. Previously in this scenario, Genesys Administrator would try to reconnect to the SCS originally configured as the primary SCS. (GA-5095, GA-5001/ER# 321662977)
Genesys Administrator can now display the Genesys Voice Platform (GVP) Call Dashboard when the Japanese Language Pack version 8.1.300.03 is installed. Previously in this scenario, Genesys Administrator was able to display all screens except the GVP Call Dashboard. (GA-5070)
Supported Operating Systems
New in This Release
Corrections and Modifications
The operating systems supported by this release are listed in the Contents, above.
This is a hot fix for this product. This release does not contain new features or functionality.
This release includes the following correction and modification:
The Resource Group Wizard in Genesys Administrator now allows you to add Tenants to an existing Logical Resource Group (LRG). Previously, if you tried to add a Tenant to an existing LRG, the Wizard generated an error, and did not add the Tenant. (GA-5040/ER# 323948369)
Supported Operating Systems
New in This Release
Corrections and Modifications
The operating systems supported by this release are listed in the Contents, above.
This is a hot fix for this product. This release does not contain new features or functionality.
This release includes the following corrections and modifications:
The Logical Resource Group (LRG) Wizard in Genesys Administrator now
includes the service-type Treatment in the list of Service
Types for Media Control Platform group types. Previously, you had to
exit the Wizard and update the LRG manually. (ER# 323820058)
Genesys Administrator now allows you to modify the host of an application that is configured as a connection to an HA pair. Previously in this scenario, Genesys Administrator would generate an error. (ER# 323319019)
Supported Operating Systems
New in This Release
Corrections and Modifications
The operating systems supported by this release are listed in the Contents, above.
There are no restrictions for this release. This section describes new features that were introduced in this release of Genesys Administrator.
This release of Genesys Administrator supports the following Language Packs. Consult the Language Pack release notes for information on changes to the Language Pack that may affect the functionality of Genesys Administrator.
Notes:
These Language Packs are supported only by 8.1.3 releases of Genesys Administrator, starting with this release. They are not supported by 8.1.2 and earlier releases of Genesys Administrator.
After installing these Language Packs with Genesys Administrator
8.1.304 or later on the Windows 2012 platform, you must follow the procedure
described in the
Genesys
Administrator Deployment Procedure to update the Web.config
file used by a Language Pack to run Genesys Administrator on Windows 2012.
This release also includes the following corrections and modifications:
Names of newly-created Resource Groups are now intuitive when they are created using the Genesys Resource Group Wizard. Previously, the names consisted of an autogenerated string, and when displayed for selection, the user did not know what specific group he or she was selecting until after the selection was made.
Note: You might want to update Resource Groups that already exist in the system, to rename them with more meaningful names.
(ER# 315641201)
When using the GVP Resource Group Wizard in Genesys Administrator, if the property of the resource contains more than one SIP address, the Wizard no longer moves Media Control Platform (MCP) applications to the Unassigned Resources folder. The Resource Retrieval error is still generated, as before. Previously in this scenario, the applications were moved to the Unassigned Resources folder, and the Resource Retrieval error message generated. (ER# 310439020)
Supported Operating Systems
New in This Release
Corrections and Modifications
The operating systems supported by this release are listed in the Contents, above.
This is a hot fix for this product. This release does not contain new features or functionality.
This release includes the following correction or modification:
Genesys Administrator now displays only one Outbound Contact Schedule
when you select Outbound Contact > Schedules
on the Provisioning tab—the first schedule listed
in the Schedules drop-down list (after All).
Previously, because All was the default value in the list,
Genesys Administrator would try to load all of the schedules.
In addition, if you then select All in the drop-down list,
but the number of schedules in your configuration causes the value of the
maxJsonLength parameter in the web.config file
to be exceeded, the following error message is displayed explaining the
situation and how to remedy it:
Table too big for configuration. Please increase the value of
'maxJsonLength' parameter in web.config file
Previously, if the number of schedules was large enough to cause this
parameter to be exceeded, a schedule was often not displayed. The message
Loading was displayed instead, and Genesys Administrator
stopped responding.
Notes:
You can set the maxJsonLength parameter to a maximum
value of 2147483644 bytes.
maxJsonLength may still not suffice.
In this case, you will have to view each schedule individually. See
Known Issue ER# 321475593.(ER# 320574013)
Supported Operating Systems
New in This Release
Corrections and Modifications
The operating systems supported by this release are listed in the Contents, above.
There are no restrictions for this release. This section describes new features that were introduced in this release of Genesys Administrator.
General features:
Enhanced web browser support: Genesys Administrator now supports Mozilla Firefox version 19.
New field for agent import/export: You can include a User's Email in the list of fields for importing/exporting user information using the Genesys Administrator Import/Export Wizard.
Performance improvements:
Outbound Contact features:
New dialing mode: Genesys Administrator supports a new dialing mode, Predictive GVP with a new Average Distribution Time optimization parameter.
Interface for customizing stored procedures: Genesys Administrator provides an interface to define bodies of customizable reporting-related stored procedures for Calling Lists and Campaigns. These customizable procedures enable users to define up to five custom counters for Calling List related real-time reporting metrics, and to re-define existing counters (such as number of total records and number of ready records).
Increased number of statistics: You can now define up to 10 statistics for Outbound Contact reports.
This release also includes the following corrections and modifications:
Genesys Administrator now properly connects to StatServer as required. Previously, Genesys Administrator had an intermittent connectivity problem with StatServer. (GA-4816)
When provisioning Calling Lists:
Calling Time From and Calling Time Until
fields are now properly displayed. (ER# 319533831)datetime now accepts dates
prior to December 14, 1901 (14-12-1901). (ER# 319079923)Genesys Administrator now displays a consistent date and day of the week
if Genesys Administrator is installed in a time zone with a negative offset
to Universal Time (UTC), such as in Western Europe. The day and date
displayed for a Statistical Day of type Specific date and
Server are based on an offset to the time zone in which Genesys Administrator
is installed, while the specific day is always stored in UTC. Previously
in this scenario, Genesys Administrator sometimes displayed the previous
day and date for the Specific date of a Statistical Day.
(ER# 318836201)
The IP Deployment Wizard in Genesys Administrator no longer blocks the
Deployment of an IP due to memory issues. Previously, the Wizard sometimes
blocked deployment of an IP after its first step (IP selection) was
completed, and generated the error Warning! The selected installation
package cannot be deployed. (ER# 317814755)
You can now remove a supervisor from an Agent Group, regardless of how many supervisor records currently exist in that group. Previously, if the Agent Group had multiple supervisors, Genesys Administrator would not allow you to remove any of them. (ER# 317694541)
Genesys Administrator no longer stops responding on the Provisioning
> Outbound Contact > Schedules screen under
the following conditions:
Outbound.
Session by week or Session by
month tab.(ER# 317441611)
Genesys Administrator now displays, and allows you to edit, values up to
38 digits of precision. Previously, with the Oracle 11g database, Genesys
Administrator truncated custom fields of type float in calling
lists for outbound records to a precision of 15 digits, and you were
limited to editing the truncated values. (ER# 316935464)
When you modify the Target Value for a running campaign, Genesys
Administrator now saves the new value and does not generate an error message.
Previously, the new value was not saved, and the following error message was
generated: OCS request error -- Campaign schedule not found !!!.
(ER# 316502096)
When you are creating a Dialing Filter, the Format field is
now marked as mandatory with a red asterisk (*). Previously, the field was
not marked as mandatory. (ER# 316473303)
When you are browsing for an Agent Group in which to include User
information, the Browse dialog box in Genesys Administrator
now displays only those Agent Groups in the current folder. Previously, all
Agent Groups were listed in a flat format, regardless of in which folder
they were contained. (ER# 315893514)
Genesys Administrator now properly displays the results of an advanced search filtered by Skill Level, paginating them correctly, and reporting the correct count of records. Previously, each page of search results was often not full (normally 100 is displayed on a page, except for the last page), and the count of records was a combination of the number of pages and the actual number of records. (ER# 315641227)
The Agent Import/Export Wizard is optimized to reduce the impact and load
on Configuration Server when importing and creating Agents from a
.csv file, in an environment in which a large number of Agent
Logins already exist in the system. This optimization eliminates unnecessary
read operations through a list of Agent Logins to which newly created Agents
are to be assigned, making the import proceed at a faster rate.
(ER# 315304472)
Searches based on a Skill Level now work properly and return the correct
results. Previously, such a search initiated from the Search Wizard located
on the Provisioning > Accounts >
Users did not work, ignoring the value of the Skill Level
criterion. (ER# 315111183)
Genesys Administrator now properly displays Voice Platform Historical
Reports. Previously, if there was a large number of records to be displayed,
Genesys Administrator displayed the error Protocol error. Status code
404. instead of the reports. (ER# 314162953)
On the Permissions tab for an object, the drop-down menus in
the Access column now properly show one Change
entry and one Read entry. Previously, the menus showed two
Change entries, but no Read entry was visible.
However, when you selected one of the Change entries, the entry
in the column changed to Read. (ER# 313651475)
You can now update value of the optimization parameter and the target
value of a running Dialing Session on the Operations tab.
Previously, you had to stop the Dialing Session before you could update
either value. (ER# 313249627)
The Sync Switch Wizard now copies DNs of type Call Processing Port
from a source Switch to a target Switch, enabling you to synchronize two
Switches using the Wizard. Previously, the Wizard did not copy the DNs,
so you had to update the configuration of the affected Call Processing
Port DNs. (ER# 280881388)
If you are using Genesys Administrator in Microsoft Internet Explorer 7 or
9, the Advanced section of Provisioning tab >
Search > Find now displays browse buttons that
enable you to select existing objects as search criteria in advanced searches.
Previously, to make the buttons visible, you had to click the Clear
button to reset the fields in the Find dialog box, click
Find in the Navigation panel, select an object type, and then
expand the Advanced section. (ER# 280409821)
Users who have Read permissions to view alarms, but not Execute permissions
to Clear alarms in Genesys Administrator can no longer clear active alarms.
Previously, they were able to clear all alarms using the Clear All,
but not using the Clear button. Now, only users with Execute
permissions to Clear alarms can clear any or all alarms. (ER# 280408301)
In the following scenario:
Connections list of that
Application.The Log Wizard now correctly removes the connection to the original Message Server, so that only one Message Server (the second one) appears in the Application's list of Connections. As a result, log generation for the Application is improved.
Previously in this scenario, the Log Wizard did not remove the connection
to the original Message Server, and two Message Servers appeared in the
Connections list, negatively impacting log generation for that
Application. To prevent this, you had to manually remove the original Message
Server from the Connections list of the Application.
(ER# 270984984)
You can now use the Single IP Deployment Wizard to import IPs for both 32-bit and 64-bit versions of Windows. (ER# 269934885)
The Create Range Wizard now correctly processes values greater than 255 in
the Place Count field. Previously, only values less than 256
were valid. (ER# 269144553)
The IP Repository is not preserved if the user performs the upgrade using Microsoft Remote Desktop. The IP Repository is preserved in other cases. (ER# 263413177)
You can now successfully create and save a new Capacity Table while editing the properties of an Agent Group. Previously, the new Capacity Table was not be saved when you closed its dialog window. Instead, you had to create the new table before starting to edit the properties of the Agent Group. (ER# 261222453)
Genesys Administrator now allows you to set up the additional parameter
trunks when adding a shortcut to a DN Group
object. Previously, this parameter was not available. (ER# 258163211)
Keyboard shortcuts CTRL+C (copy) and CTRL+V
(paste) now work properly throughout Genesys Administrator. Previously,
they did not work as expected in some cases. (ER# 227777511)
Supported Operating Systems
New in This Release
Corrections and Modifications
The operating systems supported by this release are listed in the Contents, above.
There are no restrictions for this release. This section describes new features that were introduced in this release of Genesys Administrator.
General features:
Enhanced web browser support: Genesys Administrator now supports the latest version (as of this release date) of the Mozilla Firefox web browser.
Enhanced presentation of exported data: Users can now select to
sort data when exporting it from Genesys Administrator to a
.csv text file. This sorting consolidates columns containing
related data (for example, Section Name, Option
Name, and Option Value) when viewed in a spreadsheet.
Multiple supervisors for agents: An Agent Group can now be configured with multiple supervisors.
Enhanced agent filtering: A list of agents can now also be filtered by Skill and Skill Level.
Voice Platform features:
Support for redundant Policy Servers: If primary and backup Policy Servers are configured, when Genesys Administrator tries to access the Policy Server to obtain information, it will first try the Policy Server instance to which it was last successful in gaining access.
Routing/eServices features:
Support for multilingual data: Genesys Administrator now supports
UTF-8 encoding for the name and value of Business Attributes
objects. This enables multilingual data to be stored and displayed in
Genesys Administrator. This feature requires Configuration Server 8.1.2
or later, running in multi-language mode. See the Framework 8.1
Deployment Guide for more information.
Outbound Contact features:
New optimization parameter for predictive dialing modes: Genesys Administrator now supports setting a new optimization parameter, Maximum Gain, and its target value for individual Campaigns, Campaign Sequences, and Schedules, in predictive dialing modes. This feature requires Outbound Contact Server 8.1.2 or later.
Support for Calling Lists in UTF-8 format: Users can now import and display Calling Lists that are encoded in UTF-8.
Customization of statistics in reports: When defining reports in
the Outbound Contact section on the
Monitoring tab of Genesys Administrator, users can now
choose which statistics to display, and define properties of these
statistics.
Note: The user is responsible for selecting statistics relevant to the object types for which the report is designed.
This release also includes the following corrections and modifications:
The threat of harmful SQL injections into logs, such as SQL query delimiters, unclosed quotes and parentheses, and so on, has been removed from the Advanced Log Search Wizard and other places where the user is allowed to enter SQL statements against the Log Database. This does not impact the user's ability to enter custom search conditions using approved SQL constructs, where applicable. (ER# 312529555)
Genesys Administrator is now able to correctly load and unload Orchestration application strategies and Universal Routing Solution strategies when both types of strategies are associated with DNs. Previously, in this scenario, neither type of strategy could be loaded or unloaded. (ER# 312092626, 308513975)
If a Place object has a dependency on a User
object, Genesys Administrator now correctly displays that dependency on
the Dependencies tab of the Place object.
Previously, the dependency was not displayed on the
Dependencies tab. (ER# 311936507)
When a user is viewing Dialing Sessions in the Outbound Contact
section of the Operations tab, Genesys Administrator no longer
displays unrelated Campaign Groups. Previously, Genesys Administrator
sometimes displayed one or more Campaign Groups that were unrelated to the
Dialing Session being viewed. (ER# 309691128)
The Genesys Administrator interface now correctly supports Calling List records with columns that contain float-type values. Previously, values entered into these columns were sometimes rounded incorrectly. (ER# 308910851)
The Details panel for an Outbound Calling List now displays only information about the Calling List being viewed. Previously, if the user had been viewing the details of a special type of Calling List, such as a Do Not Call Calling List, and then viewed the details of a non-special type of Calling List, some information about the special Calling List was sometimes still displayed in the Details panel, along with the information for the non-special Calling List. (ER# 308264491)
When you are adding an agent to one or more agent groups through the
agent details panel, Genesys Administrator no longer lets you select any
Virtual Agent Groups (VAG) in the Browse dialog box.
Previously, if you clicked Add, the error message Cannot
assign to Virtual Agent Group. Remove the following selected Agent Group
associations: [list of VAGs] was displayed. (ER# 307699411)
Genesys Administrator now correctly inserts a Calling List record even if the Calling List contains optional fields, such as datetime fields. Previously in this case, if no values were specified for the optional fields (the fields were left blank), incorrect values were sometimes stored instead. (ER# 307573131)
Genesys Administrator now displays the correct Host name for Database
Access Points of type JDBC. Previously, Unknown Host was
displayed instead of the Host name. (ER# 307350691)
You can now safely copy and move binary options between objects in Genesys Administrator. Previously, the options were sometimes converted to text with no indication to the user. (ER# 307025651)
Genesys Administrator now refreshes the Outbound Contact
details panel under the Monitoring tab at the interval specified
by the user in his or her User Preferences. Previously, Genesys
Administrator sometimes ignored this value when initially loading this screen.
(ER# 305436568)
Genesys Administrator no longer logs out a user unexpectedly after the user
has accessed the Outbound Contact sections under the Monitoring
or Provisioning tabs. Previously, Genesys Administrator would
sometimes log out the user if an incorrectly configured Database Access
Point caused an attempt to access the Outbound Database to fail.
(ER# 304055681)
If the logged-in user has no permissions to view an Application
object's permissions, he or she cannot view the details panel for that
Application. Instead, Genesys Administrator will display the Load
failed error message. (ER# 303030864)
The drop-down list of business units (formerly called configuration units) in the breadcrumbs located beneath the Details panel tool bar has been replaced by a Browse window. This enables you to browse through the list, scrolling if necessary. Previously, the number of selections visible in the drop-down list was limited by the size of the Genesys Administrator window, since there was no scrolling capability in the list. (ER# 302120860)
Genesys Administrator now creates and displays the start and end times for a Statistical Day as entered by the user, without making any adjustments for time zones. Previously, the time values were stored as entered (with no conversion), but Genesys Administrator would display the times adjusted for time zone differences. (ER# 301620716, 302674354)
Genesys Administrator now correctly exports and imports dialing filters
that are in JSON format and that contain special characters
such as < and >. Previously, these
characters were converted to their HTML equivalents and the filter failed.
(ER# 301226818)
When using Oracle on a Windows 2003 platform, and when using custom date
formats that include the MM specification for a two-character
representation of month, Genesys Administrator now produces the date string
in the format accepted by Oracle. As a result, queries that involve dates
now work correctly.
Oracle expects the date in queries to be in the global default format, as
set for Oracle and the DB Server client by the NLS_DATE_FORMAT
environment variable. Previously, the View filter wizard produced the string
in the format specified by the custom date settings in Windows 2003, and the
query was rejected by Oracle.
(ER# 300740403)
Genesys Administrator can now import a dialing filter from a .cfg
file that contains Section/Option/Values
fields. Previously, importing a file with these fields would fail.
(ER# 298131859)
Outbound Contact reports, under the Monitoring tab, are now
displayed correctly if a password is configured for the Tenant. Previously
in this scenario, if the Password was set to any non-empty
string in the Tenant's properties, Outbound Contact reports were not
displayed and the error message Invalid password was displayed
instead. (ER# 296585811)
Genesys Administrator no longer terminates unexpectedly in the following scenario:
Operations tab, the Calling Lists panel associated with the
dialing session currently running.(ER# 288898571)
Genesys Administrator can now overwrite the locale data of Configuration
Server with that of its own, as configured in the web.config
file. This is especially useful in multi-language environments where the
localized Genesys Administrator is used with a multi-language version of
Configuration Server 8.1.2, or an older version of Configuration Server, in
which the display language does not match the language used by Genesys
Administrator. An example of this is an English Genesys Administrator used
with a French Configuration Server.
Previously, Genesys Administrator had to use the locale provided by Configuration Server. Sometimes, this led to incorrect, illegible, or empty Genesys Administrator displays.
(ER# 287933164)
If a role privilege has been granted to a User or Access Group and is then
revoked, that role privilege no longer appears on the Role Privileges
tab of the particular User or Access Group. Previously in this scenario, the
role privilege appeared on the tab with a zero (0) value.
(ER# 279649527)
Genesys Administrator now displays all Host statistics. Previously, when running on a 64-bit version of Windows, Genesys Administrator sometimes did not display all of the Host statistics, and the user had to manually refresh the display. (ER# 263544171)
The display of Active Alarms now updates appropriately when it is refreshed. Previously, the display updated only after several refreshes, either manually or automatically. (ER# 240750281)
Genesys Administrator now correctly displays the Alias column in the list of Transaction objects. Previously, a user must go into details to see this column and was unable to filter its values. (ER# 304801731)
When importing a calling list with empty call_result fields, Genesys Administrator now correctly sets the Unknown Call Result value in those fields. Previously, Genesys Administrator displayed OK instead. (ER# 303913460)
Genesys Administrator now enables content sorting in the Column order by column on the Operation -> Calling List tab. Previously, this function was not available. (ER# 306920641)
Genesys Administrator now properly validates a percentage of values that a user can enter on the Outbound Contact > Campaigns > Campaign Groups > Advanced screen, and it now rejects values that fall out of range. (ER# 309551394)
When accessing the last field of a recently inserted Calling List record, you no longer see unnecessary scrolling that moves the record content out of sight. (ER# 310016941)
Supported Operating Systems
New in This Release
Corrections and Modifications
The operating systems supported by this release are listed in the Contents, above.
This is a hot fix for this product. This release does not contain new features or functionality.
This release includes the following correction or modification:
When importing data, Genesys Administrator now assigns correct chain IDs if they are not explicitly provided in the import file. Previously, if chain IDs were not specifically provided in the file, Genesys Administrator would assign incorrect chain IDs to the first 32 records, and reject all subsequent records. (ER# 307778595)
Supported Operating Systems
New in This Release
Corrections and Modifications
The operating systems supported by this release are listed in the Contents, above.
This is a hot fix for this product. This release does not contain new features or functionality.
This release includes the following corrections or modifications:
Genesys Administrator now applies viewing filters properly, and displays the results correctly even if the data being filtered is not displayed on one page in Genesys Administrator. Previously in this scenario, the filter was sometimes applied to only the data that was currently displayed, or was applied to all the data on a page-by-page basis, with the results shown on the page on which they originally appeared. For example, a filter applied to a set of data that could originally be displayed on two pages selected five data items to display–three on the first page and two on the second page. The filter results were displayed with three items on the first page and two on the second page, even though they would all fit on one page. (ER# 304233441, 304216581)
The status of an application is now displayed correctly in Genesys Administrator sessions that were active before the application was installed. Previously, Genesys Administrator sessions that were active before the application was installed displayed an incorrect status for the application. As a result, inconsistent statuses were displayed by multiple Genesys Administrator sessions. (ER# 303302692)
To clarify what happens when you clear a selection in the Add/Remove
Products section on the Role Privileges tab of a
Role object, a dialog box now appears warning that all
privileges for that product will be removed. You can then select Yes
to continue, or No to cancel. Previously, the dialog box did
not exist, and the privileges were removed with no further interaction with
the user. This confused some users, who expected the only action taken was
to hide the privileges for the removed product, not remove them altogether.
(ER# 286744041)
Supported Operating Systems
New in This Release
Corrections and Modifications
The operating systems supported by this release are listed in the Contents, above.
This is a hot fix for this product. This release does not contain new features or functionality.
This release includes the following corrections or modifications:
The response time of Genesys Administrator when accessing the Calling Lists
display in the Operations tab > Outbound Contact
view has been improved. Previously, if there were a large number of Outbound
Contact objects configured, they would load very slowly or not at all.
(ER# 297443921, 297233291)
When connected to a non-English configuration, Genesys Administrator now
displays the status and mode for any application selected in the Applications
folder. Previously, the only way to view this information was on the
Applications tab of the Host on which the application is
running. (ER# 296189731)
Supported Operating Systems
New in This Release
Corrections and Modifications
The operating systems supported by this release are listed in the Contents, above.
There are no restrictions for this release. This section describes new features that were introduced in this release of Genesys Administrator.
General features:
Pass-through of login credentials: Third-party applications can now log in to Genesys Administrator on behalf of the user, without the user having to interact with the Genesys Administrator login dialog box.
Enhanced support for Alarm Reaction Script Definitions: Genesys Administrator can now work with Scripts that identify the application, host, or object by DBID or by its name as supported by Management Layer 8.1.1 and later. This ensures full compatibility with new and legacy script definitions.
Additional viewing and filtering capability for audit logs: Users can view additional fields added to audit logs, and can use these new fields as filter criteria.
Security features:
Genesys Administrator can now be configured to prompt the User to change his or her password, usually when the user is logging into the system for the first time, or when their password is about to expire. This feature must be activated in Configuration Server 8.1.1 or later to be available for use in Genesys Administrator.
Genesys Administrator supports TLS on its connection with Genesys Deployment Agent.
Outbound Contact features:
Genesys Administrator now supports the Predictive GVP dialing mode and a new optimization parameter (Average Distribution Time) for this new mode for individual Campaign Groups, Sequence Items and Schedules. This feature requires Outbound Contact Server 8.1.2 or later.
Voice Platform features:
Genesys Administrator now supports the Predictive GVP dialing mode and a new optimization parameter (Average Distribution Time) for individual Campaign Groups, Sequence Items and Schedules. This feature requires Outbound Contact Server 8.1.2 or later.
Historical Media Control Platform (MCP) Call Detail Record (CDR) reports now include additional columns to indicate whether or not a resource has been used.
Users can now view information about the per-call Interaction Voice Response (IVR) Actions and a list of custom variables for the session using the Historical Call Browser for MCP.
Users can now choose to combine information from all sites in the system in the following reports:
Resource Manager (RM) CDRs displayed in the Active and Historical Call Browser now include the Site ID.
Users can now use the IVR Profile Wizard to enter authentication parameters used by GVP context services
This release also includes the following corrections and modifications:
In a single-tenant environment, if User accounts are not granted Read
access to the Environment Tenant object, Genesys Administrator
must be provisioned with the ForceSingleTenantMode option set to
true in the web.config file, and Genesys Administrator
restarted.
Note: Genesys Administrator configured in this way must not be used to connect to a multi-tenant environment.
(ER# 296716184)
On the Monitoring tab, under Outbound Contact >
Campaign Reports, the page counter at the bottom of the screen
now displays the proper page information when the report contains more than
100 Campaigns. Previously, while the number of Campaigns displayed is
limited to 100, the paging mechanism did not work and just displayed 1
of 1, even though there were more Campaigns to be displayed.
(ER# 296152935)
When importing a Calling List, Genesys Administrator now displays an error
message indicating the number of rejected and processed records if the list
contains errors. This message is in addition to the .rej file
that is generated and that contains details of the errors. Previously, only
the .rej file was generated, and the user was not directly
notified of any problems. (ER# 295982647)
Users can now be imported from a .csv file and successfully
added to a large Access Group using the Agent Import Wizard. Previously, if
an Access Group contained a large number of members (in the thousands),
Genesys Administrator sometimes failed to add one or more Users to that
Access Group while the Agent Import Wizard was processing the new Users. In
this case, the Wizard also stopped working and had to be terminated manually.
(ER# 294779331)
Genesys Administrator now displays a Calling List in the Operations
tab if that list contains a user-defined field named campaign_name.
Previously, a Calling List with this field was not displayed.
(ER# 294531886)
When saving a Calling List record, Genesys Administrator no longer tries to update fields for which no updates were made. Previously, permission errors were generated because Genesys Administrator tried to update all fields when saving the record, even though many of those fields were not available for updates by the user anyway. (ER# 294410171)
Users with only RX (Read and Execute) permissions in Genesys
Administrator can now apply a filter when viewing a Calling List. Previously,
the user required Write permission to apply the filter. (ER# 294305723)
Genesys Administrator now imports Calling Lists that are of an older format
(that is, they do not have one or more of the required fields, such as
record_type), and inserts default values into the missing fields.
Previously in this scenario, Genesys Administrator generated an error message
and did not import the Calling List. (ER# 294150206)
The Genesys Administrator display now automatically refreshes when a Campaign Sequence is Loaded, Started, Stopped, Unloaded, or ForceUnloaded. Previously, you had to manually refresh the display by using the browser's refresh control or by pressing the F5 key after each step.
This issue occurred only on the Windows 2008 64-bit platform.
(ER# 291915511)
Genesys Administrator no longer generates an error message when importing
or exporting records of one Calling List to or from another. Previously,
the error message Error during [object Object] was displayed
if the Calling List contained a user-defined field of type datetime
with a value of NULL. (ER# 288768621)
Genesys Administrator no longer allows you to start and stop disabled applications. (ER# 288060324)
Genesys Administrator now properly interprets text fields set to zero
(0) as set to 0. Previously, Genesys Administrator
updated the field incorrectly, setting it to an empty string.
(ER# 287880944)
Genesys Administrator now allows you to add custom properties to the Annex
of a DN that has the same name as an existing Universal Routing Server
object, or if the section name is __ROUTER__. Previously for
these DNs, you could not add custom properties. (ER# 287620723)
Genesys Administrator now displays the correct Resource Group if one of
the service types for an MCP Group is removed. In addition, the new field
Service Types in the Group Name and Type panel
of the Resource Group Wizard displays the service types that are available.
(ER# 287079685)
Genesys Administrator can now import a large number of Annex entries. A new page control has been added to enable a user to view the entries. Previously, Genesys Administrator would stop importing or displaying the entries and display an error message. (ER# 285663279)
You can now sort Campaign, Calling List, and Dialing Session reports generated
by Genesys Administrator on the Monitoring tab, in the same way
that you sort columns when provisioning objects in Genesys Administrator.
(ER# 283684979)
Genesys Administrator now sorts all lists of objects, such as Calling Lists, by the object name by default. Previously, some lists were sorted by other attributes by default, which were of little concern to the user. (ER# 283616824)
You can now view the VTO PIN value in Genesys Administrator. This value is required for customers using Ranks. (ER# 283314507)
All imported records in a Calling List are displayed when viewing that Calling List in Genesys Administrator. Previously, newly imported records were sometimes not displayed in the Calling List view. (ER# 282843472)
The status of a Campaign Sequence is now displayed correctly. In addition,
the Start and Stop work properly to start or stop
the Campaign Sequences, as appropriate. Previously, you had to log out of
Genesys Administrator, and then login again. This corrected the status
display and the operation of the two buttons. (ER# 280588170)
When working with Solution Control Server 8.1.1 or later, Genesys
Administrator now displays, on the Monitoring Dashboard, the same number
of started and stopped server applications as a user could observe and
manually count under the Provisioning tab. Previously, Genesys
Administrator counted some applications in Unknown status as Stopped on
the Dashboard display because of inconsistent information provided by
Solution Control Server. (ER# 279712827)
Supported Operating Systems
New in This Release
Corrections and Modifications
The operating systems supported by this release are listed in the Contents, above.
This is a hot fix for this product. This release does not contain new features or functionality.
This release includes the following correction or modification:
Genesys Administrator no longer modifies the name of the Table Access Point associated with a Calling List when Genesys Administrator is used to change the configuration of this Calling List.
Previously, when Genesys Administrator was used to change the configuration
of a Calling List, it changed the name of the Table Access Point associated
with this Calling List by adding the prefix TAP_ to its name.
Then, when the Gplus Campaign Synchronization tool was used to export the
campaign and its related data, it was unable to find a Table Access Point
with a name equal to the Campaign name. This caused the tool to create a
new Table Access Point and configure a new Calling List in a different
database table. As a result, all data in the original Calling List was lost.
(ER# 289204548)
Supported Operating Systems
New in This Release
Corrections and Modifications
The operating systems supported by this release are listed in the Contents, above.
This is a hot fix for this product. This release does not contain new features or functionality.
This release includes the following correction or modification:
When assigning a template to an Application, the user is now prompted to either override or preserve any options that the user may have already set in this Application. If the user chooses to override any user-specified options, all options are reset to their default values, as specified in the assigned template, and other custom options are deleted. If the user chooses to preserve the user-specified options, all current option settings are preserved, whether they are custom or come from the template. After the Template has been assigned, the Application can be configured as required.
Previously, the override action was carried out automatically without notifying the user.
(ER# 287991651)
Supported Operating Systems
New in This Release
Corrections and Modifications
The operating systems supported by this release are listed in the Contents, above.
This is a hot fix for this product. This release does not contain new features or functionality.
This release includes the following correction and modification:
Genesys Administrator now uses relative paths instead of absolute paths for serving its static content. Previously, the use of absolute paths caused issues when deployed in special Proxy/Load Balanced configurations with SSL (Secure Socket Layer) enabled. (ER# 281120898)
Supported Operating Systems
New in This Release
Corrections and Modifications
The operating systems supported by this release are listed in the Contents, above.
There are no restrictions for this release. This section describes new features that were introduced in this release of Genesys Administrator.
General features:
Ability to export Users (including Agents), Agent Groups, DNs, DN
Groups, Places, Place Groups, and Tenants to a comma-separated values
(.csv) file. The resulting file is compatible with the import
functionality introduced in release 8.1.0, and can be used to
expedite the creation and update of the same objects. This function
also includes support for Options and Annex data.
In support of SIP Business Continuity, users can now use the new
Sync Switch Wizard in Genesys Administrator to synchronize peer SIP-type
Switches and Switch-related objects (Places and
Users).
Genesys Administrator now supports Microsoft Internet Explorer 9.
Security features:
Genesys Administrator can now be configured to prevent specific technical information from being displayed in authentication and connection error messages.
Genesys Administrator can be configured to use a secure flag so that the cookie's information is transmitted only over an HTTPS-encrypted channel.
Routing and Orchestration features:
Users can now terminate active sessions directly from the list of active Orchestration sessions.
Outbound Contact features:
When configuring Outbound Schedule objects, you can
define the dialing priorities for each Schedule item for the
Load, Start, and Set Dialing Mode
actions.
The list of Dialing Sessions that appears under the Operations
tab now displays the Stat Server, Max Queue Size, IVR Profile, Interaction
Queue, and Trunk Group DN associated with each session.
The refresh rate that you set in Genesys Administrator User Preferences now applies also to viewing Outbound Contact Reports.
This release also includes the following corrections and modifications:
The Resource Group Wizard in Genesys Administrator now contains an expanded
instruction that if you are creating Gateway Logical Resource Groups, the
original instruction "If you have a Resource Manager pair in High
Availability (HA) configuration, please select both instances" does
not apply. Previously, the exception for Gateway Logical Resource Groups
was not mentioned. (ER# 279759496)
When viewing Calling Lists under the Operations tab, Genesys
Administrator now always displays date and time values in the
call_time and dial_sched_time fields correctly.
Previously, Genesys Administrator sometimes displayed these fields as one
day ahead if time values in them were set to after 2:00 PM (1400h) and the
Time Zone setting on the host on which the browser was running was not set
to GMT. (ER# 277274747)
Users who belong to a child Tenant can no longer generate ASR/TTS Usage reports with no filters. These reports show data on a deployment-wide basis when generated with no filters, and are not intended for child Tenant users. Previously, these reports could be generated by a child Tenant user, but with no data displayed in the chart or report. (ER# 274173344)
When creating Logical Resource Groups using the Resource Group Wizard,
Genesys Administrator now displays the resources corresponding to the
group types selected in the Resource Assignmentstep of the
Wizard with the Show resources assigned to other groups
checkbox selected. Previously in this scenario, Genesys Administrator
displays resources that did not correspond to group types selected.
(ER# 274035003)
Individual, unshared connections between Genesys Administrator and Solution Control Server can now be established for the user at login, enabling the identification of a user session in the SCS log. When the user logs out, Genesys Administrator now disconnects that user's connection to Solution Control Server. Previously, all logged-in users shared the connection between Genesys Administrator and Solution Control Server, so that when a user logged out, Genesys Administrator did not disconnect from Solution Control Server. Any commands received by Solution Control Server were logged on behalf of a single user. (ER# 272018882)
When creating a new Tenant in Genesys Administrator using the customizable
creation steps, the Administrators Access Group now is granted the custom
permissions defined in the Tenant Permissions field in the
Administrators Access Group Customization section of the new
Tenant's Configuration tab. Previously, Genesys Administrator
ignored these custom settings, and the Administrators Access Group was
always granted the default permissions set by Configuration Server when a
new Tenant was created. (ER# 271828941)
You can now use Genesys Administrator to generate Component Call Arrivals
and Component Call Peaks reports for components of type CTIC
or PSTNC. Previously, you could not generate these reports for
these type of components. (ER# 271512261)
In the Advanced mode of setting permissions on the Permissions
tab, the Tenant object is now displayed correctly in the object tree.
(ER# 271484534)
When you are working in the Dialing Sessions section of the
Operations tab, and the connection to the Outbound Contact
Server is lost, Genesys Administrator now provides a visual indication that
the connection is lost and displays a notification message. Previously,
Genesys Administration provided no message or other indication that the
connection was lost, but if you attempted to perform an action on or with a
Dialing Session, Genesys Administrator displayed the following dialog box:
Connection to server is lost. Would you like to retry connection?.
(ER# 271406101, 247996291)
Genesys Administrator no longer stops responding if you enter an invalid URL when defining a new IVR Profile using the IVR Profile Wizard. Previously in this scenario, the entry of an invalid URL would cause Genesys Administrator to consume excessive CPU and stop responding. (ER# 270496011)
You can now use Direct Inward Dialing (DID) numbers that start with a zero
(0). Previously, Genesys Administrator did not allow leading
zeros for DIDs and would generate an error. (ER# 270243401)
When assigning a Role to a range of Users using the Assign Roles Wizard,
information about the newly assigned Role is now immediately reflected on
the Dependency tab of the affected user. Previously, you had
to click the Reload button in the toolbar to have the newly
assigned Role added to the tab. (ER# 265762442)
When copying objects from one location to another using the Move
to button in the toolbar, the copied object is now immediately
visible in the destination folder. Previously, you had to click the refresh
button at the bottom of the screen to have the moved object appear in its
destination folder. (ER# 265546135)
You can now change a section name on the Options tab. Previously, you had to delete the entire section and create a new section with the new name. (ER# 178991265, 238121971)
Supported Operating Systems
New in This Release
Corrections and Modifications
The operating systems supported by this release are listed in the Contents, above.
This is a hot fix for this product. This release does not contain new features or functionality.
This release includes the following correction or modification:
When used in a non-English configuration, Genesys Administrator now displays all screens as required. Previously in this scenario, it was sometimes unable to load the following screens:
Operations tab > Outbound Contact:
Dialing Sessions, Calling ListsMonitoring tab > Outbound Contact:
Calling List Reports, Campaign Reports,
Dialing Sessions Reports(ER# 299940955)
Supported Operating Systems
New in This Release
Corrections and Modifications
The operating systems supported by this release are listed in the Contents, above.
This is a hot fix for this product. This release does not contain new features or functionality.
This release includes the following correction or modification:
Genesys Administrator now displays the details of a selected
Switch object. Previously, if a switch form had properties
in a localized resource file that contained one or more apostrophes
('), Genesys Administrator did not display the details, and
generated an error message instead. (ER# 295607501)
Supported Operating Systems
New in This Release
Corrections and Modifications
The operating systems supported by this release are listed in the Contents, above.
There are no restrictions for this release. This section describes new features that were introduced in this release of Genesys Administrator.
This release of Genesys Administrator supports the following Language Packs. Consult the Language Pack release notes for information on changes to the Language Pack that may affect the functionality of Genesys Administrator.
Note: These Language Packs are supported only by 8.1.0 releases of Genesys Administrator, starting with this release. The Language Packs are not supported by 8.1.1 and later releases of Genesys Administrator.
There are no corrections or modifications in this release.
Supported Operating Systems
New in This Release
Corrections and Modifications
The operating systems supported by this release are listed in the Contents, above.
This is a hot fix for this product. This section describes new features that were introduced in this release of Genesys Administrator.
New utility ARDBIDFIX.exe: When you use the
Configuration Import Wizard to import configuration information from
an XML file, all Alarm Reaction Script objects that are
imported from the XML file and that include instructions to start or
stop Applications might have incorrect references (DBIDs) to
Application objects in the new database after the XML
import is completed. This new utility provides you with an automated
way to correct these incorrect DBIDs, replacing them with the correct
references.
To use the new utility:
ARDBIDFIX.exe,
located in <Genesys Administrator installation
root>\bin.Login.Analyze. As the utility runs, the steps performed are
displayed. If any Alarm Reaction Script objects with
incorrect references to Application objects are found,
a dialog box is displayed showing the number of affected Alarm
Reactions.Yes in the
confirmation dialog box.The utility updates all affected Alarm Reactions with the DBID of the appropriate Application in the new environment, instead of the DBID as read from the XML file, matching Application names to determine the correct DBID.
This release includes the following corrections and modifications:
There are no corrections or modifications in this release.
Supported Operating Systems
New in This Release
Corrections and Modifications
The operating systems supported by this release are listed in the Contents, above.
This is a hot fix for this product. This release does not contain new features or functionality.
This release includes the following corrections and modifications:
In a multi-tenant configuration, a user can now view only reports that are generated for the user's Tenant. Previously, with one exception, reports for all Tenants were visible to any user, regardless of the Tenant to which the user belonged. The one exception was if the user's Tenant name was included in the filter criteria. (ER# 272446559)
Genesys Administrator now generates a PSTNC Call Arrival Report correctly. Previously, Genesys Administrator queried the database with an incorrect parameter and the report failed to generate; instead, an error was displayed. (ER# 271512261)
Supported Operating Systems
New in This Release
Corrections and Modifications
The operating systems supported by this release are listed in the Contents, above.
There are no restrictions for this release. This section describes new features that were introduced in the initial 8.1 release of Genesys Administrator.
General features:
Ability to bulk provision more object types by file import or interactively, while controlling the rate at which updates occur to prevent system overload. Specifically:
.csv) file. This function includes
support for Options and Annex data.Enhanced Tenant creation now includes the ability to create an Administrative user, modify Access Group permissions, assign default Roles, and automatically provide access to Genesys Administrator, all when the Tenant is created.
Deployment has been enhanced to include the ability to define connections as part of the Single IP Deployment Wizard.
For a selected Host, users can now display the statistics for that Host; and the Name, Type, Version, State, Status, and Mode of Applications running on the Host, along with the Ports used by those Applications.
Applications in a list now display the name of the Host on which they are configured; and can be sorted by the Host name if required.
Solutions now display Status and Mode indicators for all configured Applications. (ER# 261653081)
Wherever Applications, Solutions, or Hosts are listed, the Status of those objects is refreshed automatically. (ER# 185863531, 261037221, 261037223)
Genesys Administrator now displays the reason why the start or stop of an Application was unsuccessful. (ER# 260662612 )
Ability to change Solution Control Server or Log Database Access Point to which Genesys Administrator is connected without having to log out and log back in.
The display of date and time in Genesys Administrator is now based on the localization pack installed on the Genesys Administrator server.
In a multi-tenant environment, the Tenants list now supports simple (flat list) and advanced (hierarchical tree) modes.
Support for Read-only Mode and Emergency Mode.
Support for TCP/IP v6.
Security features:
Permissions management for individual objects now supports an advanced mode providing the ability to group by Tenant and single-click change control.
Permissions management now supports bulk operations allowing permissions to be set for multiple objects simultaneously.
Ability to replace permissions recursively.
Support for granting permissions to create new Tenant without accessing other Tenants.
Role privileges specific to Genesys Administrator are now accessible and managed only from the Environment Tenant, providing added security for Roles.
Voice Platform features:
Support for validation of DID uniqueness across all Tenants.
Support for Recording Server Resource Group to group and manage Recording Group resources.
CTI Connector Dashboard to view CTI Connector component and Intelligent Contact Management connection statistics.
New Policy Wizard for Tenant and IVR Profile policy validation.
New reports for Automatic Speech Recognition and Text-to-Speech servers.
Routing and Orchestration features:
Ability to validate Routing Strategies, to load and unload them on DNs and DN Groups, and to schedule that loading and unloading.
Operational Reporting for Orchestration Server 8.1 and later.
eServices features:
Ability to provision Multimedia/eServices SCXML applications on Interaction Queues.
Outbound Contact features:
Ability to provision Outbound Schedule scripts to enable control and periodic execution of dialing sessions.
This release includes the following corrections and modifications that were made between Release 8.0 or earlier releases and the initial 8.1 release:
Genesys Administrator now considers Daylight Savings Time (DST) settings when forwarding requests for hourly call details to GVP components. Correct data is returned as a result. Previously in this scenario, Genesys Administrator ignored these settings, receiving incorrect data as a result. (ER# 255479415)
The Service Quality Failure Summary and Service Quality Latency Summary reports now support five-minute granularity. (ER# 251527031)
A folder with the name "Applications" created under a Business Unit no longer prevents Genesys Administrator from configuring Voice Platform components. Previously, the term Applications was a reserved word, and if a new folder called "Applications" was created in a Business Unit, the Logical Resource Group Wizard was unable to list the resources available for assignment. (ER# 250309434)
The Tenant Utilization section of the Call Dashboard now works properly for any number of Tenants. Previously, this section stopped working if more than eight Tenants were selected for monitoring. (ER# 248780011)
Genesys Administrator now properly exports records from one Calling List
to another if the Append and Update option is selected.
Previously in this scenario, non-duplicate records within the duplicate
chain were assigned a new chain_id instead of being appended
to existing chains. (ER# 248437261)
The Resource List in the Resource Group Wizard no longer loads very slowly when there are many resources to be listed. (ER# 248393371)
When using the Append and Update option to import records
from files using release 7.x format to a Calling List, Genesys
Administrator no longer loses records if the destination list is not empty.
(ER# 248342243)
Genesys Administrator now permits international (non-ASCII) characters in user names or passwords. Previously, if a user name or password contained an international character, Genesys Administrator did not authenticate the user. (ER# 248049372)
When you rename a Logical Resource Group using the Logical Resource Group Wizard, the resources assigned to that group remain assigned, and you do not have to open the Resource Assignments page in Genesys Administrator. Previously, if the renamed group was saved without opening the Resource Assignments screen in Genesys Administrator, the resources assigned to that group were removed. (ER# 247545358)
When Genesys Administrator is reinstalled, the local path to the newly installed directory in Internet Information Services (IIS) Manager is now updated correctly. The local path shows the directory in which Genesys Administrator is currently installed, and Genesys Administrator starts successfully. (ER# 239081241)
When initiating an application switchover from the application context
menu or the Tasks panel, the error message Failed to switchover
application <application name> now appears only if the
switchover was not completed. Previously, this message sometimes
appeared in error when the switchover was completed; to see if the
switchover was completed, you had to refresh the display.
(ER# 237486501)
When an application is successfully started or stopped (gracefully or non-gracefully) from Genesys Administrator, a message indicating that the operation was not successful no longer appears. Previously in this scenario, this message sometimes incorrectly appeared, even though it could be ignored. (ER# 235525811)
This section provides corrections and updates for issues found in currently released documentation for this product. The changes described here will be included in any future published versions of the document.
<appSettings><add key=*"aspnet:MaxJsonDeserializerMembers"* value=ˮ30000ˮ ></appSettings>
Modify the code using the quote (") as given below:
<appSettings>
<add key="aspnet:MaxJsonDeserializerMembers" value="30000">
</appSettings>
The current version of the Genesys Administrator Help file contains the following error in the topic Provisioning Your Environment > Core Object Types > DN Groups > Importing and Exporting > Customizing the CSV File:
In the description of the MaxRowColumns option, it makes the statement that "This option applies only to the Export operation." This is incorrect, and should be ignored. This option applies to both the import and export operations.
The current version of the Genesys Administrator Deployment Guide is missing the following note in the Architecture section of the Overview chapter:
Note: Genesys Administrator requires a dedicated DB Server to connect to the Log Database, even when being used with Management Framework 8.5.x and later.
The current version of the Genesys Administrator Deployment Guide is missing the following step when deploying Genesys Administrator on Windows 2012:
After you have installed Genesys Administrator on a Windows 2012 platform, do the following:
Web.Config file (to Web2008.Config, for example)
or delete it completely.Web2012.Config file to
Web.Config.
This section provides the latest information on known issues and recommendations associated with this product.
Genesys Administrator does not allow the use of less-than (<) or greater-than (>) characters in the passwords.
Workaround: Disable ASP.NET validation of the request parameters as per ASP.NET documentation.
(GA-5667)
After installing a Language Pack with Genesys Administrator, the Genesys_Administrator_Current.xml file had some invalid XML syntax errors; for example:
<parameter name="Stat1" displayName="Statistik zu "Monitoring Outbound Contact"">
Workaround: In the <GA installation folder>\resources\metadata\Genesys_Administrator_Current.xml
file, search for the term "Monitoring Outbound Contact"" and replace it with Monitoring Outbound Contact"
so that the lines look as follows:
<parameter name="StatN" displayName="Statistik zu Monitoring Outbound Contact">
(GA-5665)
The Genesys Voice Platform (GVP) module of Genesys Administrator does not support configuration of secure connections when editing the Logical Resource Groups.
Workaround: To configure secure parameters of GVP component connections, open the respective application object on the Genesys Administrator Provisioning screen in the Applications folder.
(GA-5632)
The HTTP Content-Security-Policy (CSP) response header allows a Web Application Administrator to control the resources that the user's browser can load in a given page. This helps prevent cross-site scripting attacks (XSS). However, using a custom Content-Security-Policy (CSP) header that is incompatible with the Genesys Administrator web application might result in errors being displayed in the user's browser, not Genesys Administrator pages. The following are examples that might be displayed:
Refused to execute inline script because it violates the following
Content Security Policy directive:
default-src 'self' Either the 'unsafe-inline' keyword is required to
enable inline execution. Note also that 'script-src' was not explicitly set,
so 'default-src' is used as a fallback.Content Security Policy: The page's settings blocked the loading
of a resource at the user's site ("default-src http://yourwebsite.com:8080").
In other words, the incompatible CSP header prevents Genesys Administrator client source code from executing in the browser or blocks some Genesys Administrator web application resources.
Workaround: To have a working application, only the following Genesys Administrator compatible CSP header values can be used:
default-src self; connect-src self; img-src self;
script-src self unsafe-inline unsafe-eval; style-src
self unsafe-inline
This header value can be set directly on the Genesys Administrator web application server side. For this, the HTTP Response Headers GUI in IIS Manager can be used, or the following custom header parameter can be added in the web.config file:
<system.webServer>
. . .
<httpProtocol>
<customHeaders>
<add name="Content-Security-Policy" value="default-src 'self'; connect-src 'self'; img-src 'self'; script-src 'self' 'unsafe-inline' 'unsafe-eval'; style-src 'self' 'unsafe-inline'"/>
</customHeaders>
</httpProtocol>
. . .
</system.webServer>
The changes will take effect after the Genesys Administrator web application restarts.
(GA-5596)
To get the aggregate reports from Reporting Server, showing consistent reports and corresponding time periods, make sure that all components (Reporting Server, Genesys Administrator, and Genesys Administrator User Interface) are located in the same time zone. Otherwise, the data and time values in the fields of the reports will be inconsistent. (GA-5424)
See also the related issue GVP-23998 in the Genesys Voice Platform 8.5 Product Alert.
When using Genesys Administrator to access the Centralized Log Database,
if you change or remove the Database Access Point (DAP) from the connections
of the Genesys Administrator Application object, go to User Preferences and
make sure that the DAP is updated in the DAP to connect field,
then click Save.
When you save the Servers to connect tab in the User Preferences,
Genesys Administrator updates the PreferencesDAPconn option in
the GAPreferences section in the properties of the User who is
making the updates in the User Preferences. The PreferencesDAPconn
value is a DAP DBID, and should be set to zero (0) if no connection
to DAP is set in the Genesys Administrator Application object. If there is
a DAP connection, it should be set to the DBID of the DAP which is selected as
the DAP to connect.
If there are no DAP connections in the Genesys Administrator Application
object, but PreferencesDAPconn is set to a non-zero value,
Genesys Administrator will try to connect to this DAP when a user opens the
Centralized Log Database.
Workaround: Manually set the PreferencesDAPconn option
to zero (0), or remove the option altogether.
(GA-5418)
Genesys Administrator does not display the section and options required to assign Routing strategies that are defined in external files, not Script objects known to Configuration Server.
Workaround: To assign a Routing strategy that is defined in an external
file, manually create a Script of type Routing Strategy (for
example, at Provisioning > Routing > Routing Scripts. Give this
Script the same name as the external file containing the strategies, and do
not provide any other details for the new Script object. After you save the
new Script, you can select it in Genesys Administrator and assign it properly
in URS.
(GA-5302)
If you are installing Genesys Administrator on Windows 2008, make sure that the compatibility mode component for Microsoft IIS 7 is already installed. Refer to Microsoft documentation for details. (ER# 314672751)
When you open the Bulk IVR Provisioning or Create DN Wizards, you might see a non-editable destination folder with a path that includes elements not recognizable as neither the Tenant or subfolder where the destination folder is located. You can ignore these elements; the Wizard will always create the objects using the correct path in your current folder. (ER# 289232161)
Under the Operations tab, when you try to open Calling Lists
details from the Dialing Sessions panel, sometimes no information will be
displayed. Instead, the following error message Load failed
appears.
Workaround: Refresh the display and try the operation again.
(ER# 288792986)
If an Alarm Reaction Script that is imported from an XML file
using the Configuration Import Wizard contains instructions to start Solutions,
but its references to those Solutions are incorrect, ARDBIDFIX.exe
will not correct those references. (ER# 282552685)
Do not run ARDBIDFIX.exe more than once on a database to
which data has been imported from an XML format using the Configuration
Import Wizard. If an imported Alarm Reaction Script contains
instructions to start or stop Applications, and also contains incorrect
references to Applications, ARDBIDFIX.exe sometimes reports
incorrectly that some of the incorrect Application references fixed during
the first run are still not corrected. In such cases, ignore these reports.
(ER# 282341851)
While upgrading from release 8.1.0 to 8.1.1, the Genesys Administrator
Installation Wizard sometimes skips the Security Banner
Configuration page.
Workaround: If you want to configure a Security Banner for Genesys
Administrator, but do not see this page when you are upgrading, open the
Web.config file, located in the Genesys Administrator
installation folder, and manually configure the Security Banner there.
(ER# 280932031)
A newly added Resource Manager may not appear in the list of Resource Managers in the Resource Group Wizard when updating Resource Groups.
Workaround: Refresh the list of Resource Managers before browsing to ensure that you see the latest updates.
(ER# 280344926)
When you generate a peak report (ASR/TTS Usage Peaks, IVR Profile Call Peaks, Component Call Peaks, or Tenant Call Peaks) with more than one corresponding item in the same filter tab, the report shows only the peak value of one of those items and does not identify to which item the value applies.
Workaround: When generating a peak report (as listed above), insert only one corresponding item in the filter tab.
(ER# 274173413)
Sometimes, you cannot assign a Schedule Script to a Routing Server Application.
Workaround: Open the Tenant Selector in the header, and select the same Tenant in which you are working.
(ER# 271400273)
If you log in and open a new window by clicking New Window
in the Genesys Administrator header, closing the original window also closes
the new window without any warning. (ER# 263861766)
If you type an invalid IP address in the Host object editor,
Genesys Administrator may display the Unknown error message.
Workaround: Enter a valid IP address in dot-decimal notation; for
example, 192.34.22.12.
(ER# 263372356)
Genesys Administrator has an issue in the wizard that is used to import 'Do not call lists' (DNC list). That is, it incorrectly deletes the entries in the DNC list:
Delete external 'Do Not Call' entries onlyDelete all 'Do Not Call' entriesIn the procedure above, options A and B indicate which records to delete from the DNC list, but they are inversed. That is, the option to leave the internal records (delete external entries only) in the table incorrectly deletes everything before doing the import, and the option to delete everything (all entries) incorrectly leaves the internal records in the table.
Workaround: Reverse your selection and choose option A if you want to Delete all 'Do Not Call' entries and choose B if you want to Delete external 'Do Not Call' entries only only. The wizard now correctly performs the expected deletions when you presses Finish. (GA-5704)
| Found In: 8.1.311.03 | Fixed In: 8.1.311.07 |
Genesys Administrator is restricted to using TLS 1.0 when negotiating all secure connections. It might not be able to establish a connection with a server that is restricted to accept only TLS 1.2, even if the Windows host on which Genesys Administrator is running is provisioned to use TLS 1.2. (GA-5603)
| Found In: 8.1.309.03 | Fixed In: 8.1.311.02 |
Genesys Administrator has a regression issue when an user imports a record into a calling list. That is, if a calling list field contains the character &, the character value is replaced with & in the database after the import process is completed. It is the same for other HTML entities such as ", <, and > which are replaced by ", <, and > respectively.
Workaround: Genesys recommends downgrading to Genesys Administrator release 8.1.307.02. (GA-5702)
| Found In: 8.1.308.02 | Fixed In: |
When using the Internet Explorer or Firefox browser, Genesys Administrator
allows checkboxes to be selected and cleared in Permissions >
Advanced Mode if the cursor is outside of the box. (GA-5442)
| Found In: 8.1.307.02 | Fixed In: |
In scenarios where both Genesys Administrator and SpeechMiner are installed on a single Internet Information Service (IIS) and you view them both in one browser, when you log out of Speechminer, you are automatically logged out of Genesys Administrator. (GA-5389)
| Found In: 8.1.305.09 | Fixed In: |
Genesys Administrator does not save records added to a Dialing Filter of
Calling List (at Provisioning > Outbound Contact > Calling Lists)
when you save the change using the Save & Close or Save
buttons. When you view the Dialing Filter again, the new records are not
displayed. (GA-5374)
| Found In: 8.1.305.07 | Fixed In: 8.1.306.03 |
In the list of Dialing Sessions (Operations > Outbound Contact >
Dialing Sessions), the links in the Schedule column do
not work correctly. Instead of displaying the properties of the appropriate
Schedule, a blank Outbound Schedule Properties and an error
message (Unknown object in configuration server) is displayed.
(GA-5339)
| Found In: 8.1.305.04 | Fixed In: 8.1.306.03 |
Changes to the dial_sched_time field of Calling Lists made
using the Modify all button are not updated correctly. (GA-5314)
| Found In: 8.1.305.04 | Fixed In: |
Dialing filters created in and assigned to Calling Lists in the Query section of the Dialing Filter Wizard cannot be subsequently modified or removed.
Workaround: Manually remove the filter from the Calling List (go to
Provisioning > Outbound Contact >
Calling Lists Advanced). Then use the Dialing Filter Wizard to
create and assign a new filter.
(GA-5294)
| Found In: 8.1.304.05 | Fixed In: |
Entry of incorrect values for the following parameters can lead to unexpected errors and the introduction of security vulnerabilities:
GenFrom
GenTo
MsgID
MsgOrigin
XtraCondition
(GA-5258, GA-5226)
| Found In: 8.1.303.05 | Fixed In: 8.1.304.04 |
After a Calling List is deleted, Genesys Administrator tries to display it
under the Operations tab (and, in rare cases, under the
Provisioning tab when you next open the tab), and displays the
following server error:
Object reference not set to an instance of an object.
(GA-5183)
| Found In: 8.1.303.03 | Fixed In: 8.1.304.03 |
When using Genesys Administrator with Microsoft Internet Explorer 10 or 11 browser, some information might be displayed improperly. For example, the layout of some items are not always aligned.
Note: Genesys Administrator works as intended, in spite of these display anomalies.
Workaround: To avoid this, use Internet Explorer 10 or 11 in compatibility mode, as follows:
F12 key to open a utility pane
at the bottom of the browser.Browser Mode: IE10 Compat View.Internet Explorer 10 Compatibility
View.ALT key to display the Internet
Explorer menu bar.Tools menu and select Compatibility
View settings.
Add this website, enter the URL of Genesys
Administrator, and click Add.(GA-5177)
| Found In: 8.1.303.03 | Fixed In: |
Genesys Administrator does not save a dialing filter for a Calling List that is created by using the Dialing Filter Wizard.
Workaround: Create and add the dialing filter to the Calling List
in the Outbound Contact > Calling List section
of the Operations tab.
(GA-5145)
| Found In: 8.1.302.04 | Fixed In: 8.1.303.03 |
Genesys Administrator displays the operators (<,
<=, >=, and >) in SQL query
expressions of saved Filters as HTML codes (<,
<=, >=, and >,
respectively).
Workaround: If this filter is associated with a calling list, make
the corrections in the Calling List in the Outbound Contact >
Calling List section of the Operations tab.
(GA-5144)
| Found In: 8.1.302.04 | Fixed In: 8.1.304.03 |
When selecting objects, such as Business Units or Applications, the
instructions in the Browse window incorrectly states
Select/Highlight folder within Tenant/Business Unit and click OK to
see contained objects. If you click OK, you are presented with an
error message.
Workaround: To proceed from the Business Units level to Application folders, double-click on the selected Business Unit.
(GA-4922/ER# 317619663)
| Found In: 8.1.302.04 | Fixed In: 8.1.303.03 |
The Logical Resource Groups (LRGs) become unstable if a Tenant object
assigned to these groups is deleted from the Tenant configuration. In this
case, Genesys Administrator displays the error Invalid Resource
Group. (GA-5061)
| Found In: 8.1.301.09 | Fixed In: |
When viewing Outbound Contact Schedules, if you select All
in the Schedules drop-down list, the number of schedules in
your configuration might be large enough to cause the maximum value of the
maxJsonLength parameter in the web.config file
to be exceeded. The message Loading will be displayed instead,
and Genesys Administrator will stop responding.
Workaround: View each schedule individually by selecting its name
in the Schedules drop-down list.
(GA-4990/ER# 321475593)
| Found In: 8.1.301.07 | Fixed In: |
The on-line Genesys Administrator Help file is not visible in the Mozilla Firefox browser. (ER# 319559879)
| Found In: 8.1.301.06 | Fixed In: |
When using Genesys Administrator with HA Configuration Servers and using the
Copy Object from Other Location feature to create new Outbound
Campaign objects, you might encounter incorrect behavior of
both Genesys Administrator and Configuration Server. An Outbound Campaign
created in this way might fail to load in the Monitoring or
Operations tabs, display duplicate Campaign Group entries in
the Operations tab, or load but not be displayed at all in the
Operations tab. The actual behavior depends on how the
Configuration Server HA pair operates.
Note: Genesys strongly recommends that you do not use the
Copy Object from Other Location feature for Outbound objects
to avoid the need to restart the Configuration Servers.
Workaround: However, if you do use the feature and the condition occurs, shut down both Configuration Servers in the HA pair and perform a cold reboot, starting each Configuration Server one-by-one.
(GA-5091)
| Found In: 8.1.301.06 | Fixed In: 8.1.305.04 |
When you try to create a new Field in an existing
Format of a Calling List that has a Filter,
Genesys Administrator generates the error message Your action has
caused a conflict with existing data. Check the validation rules for the
object parameter specified in this error message. [Table Access].
If you click OK and then Cancel in the Calling
List Properties dialog, there is no apparent indication than
anything is wrong, except the following occurs unnecessarily:
Field, Format,
and Table Access.Filter is renamed.(ER# 319215758)
| Found In: 8.1.301.06 | Fixed In: |
The Copy Object from Other Location functionality does not
properly handle DNs on Dialogic Boards. When configuring a copied Dialog
Board, it allows you to select DNs of any type, instead of just Call
Processing Port, and does not automatically fill in the DN
starting number field. (ER# 318947501)
| Found In: 8.1.301.06 | Fixed In: |
After you select the Options tab of a User and then of a
Calling List, the Genesys Administrator status bar, on which the paging
controls and the Refresh button are located, is not displayed
at the bottom of the screen for the Options tab of any object.
(GA-4949/ER# 318245459)
| Found In: 8.1.301.06 | Fixed In: 8.1.302.04 |
If Genesys Administrator is not connected to a DB Server that is dedicated
to viewing logs, the Host Status and Active Alarms are not displayed on the
Monitoring tab.
Workaround: Click Reload to refresh the display.
(GA-4945/ER# 318245451)
| Found In: 8.1.301.06 | Fixed In: 8.1.302.04 |
When you create a new Campaign Group using the Copy Object from Other
Location functionality in Genesys Administrator, the Name
field is disabled, and you are unable to save the copy of the Campaign Group.
In addition, when you create a new Campaign Group object, the Name
field is disabled, and the new Group is saved with a name in the format
<CampaignName>_<AgentGroupName or PlaceGroupName>,
depending on whether you select an agent group or a place group in the
Group field. However, the selections in the Group
field are those groups associated with the Campaign Group that you tried to
copy. (GA-4943/ER# 318155945)
| Found In: 8.1.301.06 | Fixed In: 8.1.302.04 |
The Find functionality for DID Groups does not work correctly,
regardless of which search option (Name, Type, or
State) you choose. (ER# 318155931)
| Found In: 8.1.301.06 | Fixed In: |
Genesys Administrator displays an Unknown error error message
if you enter DNs or a range of DNs with prefixes of one or more zeros in the
DID field. (ER# 317938263)
| Found In: 8.1.301.06 | Fixed In: |
When you use the Import/Export Wizard in Genesys Administrator to export
a User's properties (including Email), then change the
Username and import the User back into the database, the
email field is not displayed in the Agent Preview
step of the Wizard. Other than this, the import process proceeds correctly,
and all fields are imported properly. (ER# 317799523)
| Found In: 8.1.301.06 | Fixed In: |
Genesys Administrator is unable to handle the following scenario:
No when prompted by Genesys Administrator to
reconnect.Dialing Sessions tab and click on the
Campaign name.Cancel when prompted by Genesys Administrator to select
OCS to which to connect. This enables the Dialing Mode field
on the Optimization tab.Update.Genesys Administrator displays the following Unknown error: Error
during [object <object>] error message.
(GA-4925/ER# 317689189)
| Found In: 8.1.301.06 | Fixed In: 8.1.302.04 |
The Create Range of Places Wizard prefixes Place names with a dash
(-) if the Start and Place Count
parameters are set to the maximum value (2147483647).
(ER# 316738255)
| Found In: 8.1.301.06 | Fixed In: |
If you change the cluster IP address of GVP Resource Manager, affected
Media Control Platform (MCP) Resource Groups might not be updated
automatically to use the correct sip.routeset parameter.
Workaround: To resolve this problem, visit each MCP Logical
Resource Group that this Resource Manager is about to use, and use the
Wizard to set the correct sip.routeset parameter.
(ER# 314070381)
| Found In: 8.1.300.09 | Fixed In: |
On the Permissions tab for an object, the drop-down menus in the
Access column contain two Change entries and no
Read entry. However, when you select one of the Change
entries, the entry in the column becomes Read. (ER# 313651475)
| Found In: 8.1.300.09 | Fixed In: 8.1.301.06 |
You cannot update the value of an optimization parameter of a running
Dialing Session on the Operations tab. (ER# 313249627)
| Found In: 8.1.300.09 | Fixed In: 8.1.301.06 |
Outbound Contact reports, under the Monitoring tab, are not
displayed correctly if a password is configured for the Tenant. In this
case, if the Password is set to any non-empty string in the
Tenant's properties, Outbound Contact reports are not displayed and the
error message Invalid password is displayed instead.
(ER# 296585811)
| Found In: 8.1.200.07 | Fixed In: 8.1.300.09 |
The Genesys Administrator display does not automatically refresh when a Campaign Sequence is Loaded, Started, Stopped, Unloaded, or ForceUnloaded.
Workaround: You must manually refresh the display by using the browser's refresh control or by pressing the F5 key after each step. That is:
Load, and manually refresh the display.Start, and manually refresh the display.Stop, and manually refresh the display.Unload, and manually refresh the display.ForceUnload, and manually refresh the
display.This issue occurs only on the Windows 2008 64-bit platform. (ER# 291915511)
| Found In: 8.1.100.12 | Fixed In: 8.1.200.07 |
You can use Genesys Administrator to start and stop disabled applications. (ER# 288060324)
| Found In: 8.1.100.10 | Fixed In: 8.1.200.07 |
You cannot add custom properties to the Annex of a DN that has the same
name as an existing Universal Routing Server object, or if the section name
is __ROUTER__. (ER# 287620723)
| Found In: 8.1.100.07 | Fixed In: 8.1.200.07 |
Synchronizing two Switches using the Sync Switch Wizard does not copy DNs of type Call Processing Port from the source Switch to the target Switch.
Workaround: Manually update the configuration of the affected Call Processing Port DNs.
(ER# 280881388)
| Found In: 8.1.100.07 | Fixed In: 8.1.301.06 |
The displayed status of a Campaign Sequences is sometimes displayed
incorrectly. In addition, the Start and Stop
buttons sometimes do not work, not starting or stopping the Campaign
Sequences as appropriate.
Workaround: Log out of Genesys Administrator, and then login again.
This will correct the displayed status of the Campaign Sequences, but not
always the operation of the Start and Stop
buttons.
(ER# 280588170)
| Found In: 8.1.100.07 | Fixed In: 8.1.200.07 |
In Microsoft Internet Explorer 7 and 9, the Advanced section
of Provisioning tab > Search >
Find does not display browse buttons enabling you to select
existing objects as search criteria in advanced searches.
Workaround: To make the buttons visible, click the Clear
button to reset the fields in the Find dialog, click
Find in the Navigation panel, select an object type, and then
expand the Advanced section.
(ER# 280409821)
| Found In: 8.1.100.07 | Fixed In: 8.1.301.06 |
Users who have Read permissions to view alarms, but not Execute permissions
to Clear alarms in Genesys Administrator can clear active alarms using the
Clear All button. They, correctly, cannot clear any alarms using
the Clear button. (ER# 280408301)
| Found In: 8.1.100.07 | Fixed In: 8.1.301.06 |
If a role privilege has been granted to a User or Access Group and is then
revoked, that role privilege still appears on the Role Privileges
tab of the particular User or Access Group, but with a zero (0)
value. It should not appear on the tab at all. (ER# 279649527)
| Found In: 8.1.100.07 | Fixed In: 8.1.300.09 |
When installing on Windows 2008 R2, the Installation Package (IP) does not set up the required permissions of the installation folders for the account that executes the default application pool on Microsoft Internet Information Server (IIS) 7.5.
Workaround: Manually set up the required permissions as provided in the "Troubleshooting" chapter of the Framework 8.1 Genesys Administrator Deployment Guide.
(ER# 279593694)
| Found In: 8.1.100.07 | Fixed In: |
Genesys Administrator may terminate unexpectedly in the following scenario:
Operations tab, the Calling Lists panel associated with the
dialing session currently running.(ER# 288898571)
| Found In: 8.1.000.26 | Fixed In: 8.1.300.09 |
When viewing Outbound Contact Schedules in the Session by month
tab, you may have to manually adjust the column width in the calendar so
that all columns are visible. (ER# 283654824)
| Found In: 8.1.000.26 | Fixed In: |
The Alarm Reaction Script Wizard does not show the correct error messages when incorrect values are entered at any step. (ER# 283427060)
| Found In: 8.1.000.26 | Fixed In: |
Genesys Administrator does not accept GVP DN Groups with non-english characters in their names. (ER# 283427055)
| Found In: 8.1.000.26 | Fixed In: |
You cannot save or cancel changes to Schedules assigned to Universal
Routing Server because the OK and Cancel buttons
are not displayed on the editing screen. (ER# 283084694)
| Found In: 8.1.000.26 | Fixed In: |
ASR/TTS Usage reports show data on a deployment-wide basis when generated with no filters. They are not supposed to be generated by users who belong to a child Tenant. However, these reports can still be generated by a child Tenant user, but with no data displayed in the chart or report. (ER# 274173344)
| Found In: 8.1.000.12 | Fixed In: 8.1.100.07 |
If you are deploying Genesys Administrator on the Windows 2008 R2 operating system, ensure that you are using the 64-bit package. Installation using the 32-bit installation package in compatibility mode may not work properly on this platform because of changes in permission settings. (ER# 272170142)
| Found In: 8.1.000.12 | Fixed In: |
When creating a new Tenant in Genesys Administrator using the new
customizable creation steps, Genesys Administrator ignores custom
permission settings in the Tenant Permissions field in the
Administrators Access Group Customization section of the
new Tenant's Configuration tab. The Administrators Access
Group always gets the default permissions set by Configuration Server
when a new Tenant is created. (ER# 271828941)
| Found In: 8.1.000.12 | Fixed In: 8.1.100.07 |
Component Call Arrivals and Component Call Peaks reports cannot be generated
for components of type CTIC or PSTNC.
(ER# 271512261)
| Found In: 8.1.000.12 | Fixed In: 8.1.100.07 |
When you are working in the Dialing Sessions section of the
Operations tab, and the connection to the Outbound Contact
Server is lost, Genesys Administrator does not display a notification
message. However, if you attempt to perform an action on or with a Dialing
Session, Genesys Administrator will display the following dialog box:
Connection to server is lost. Would you like to retry connection?.
(ER# 271406101)
| Found In: 8.1.000.12 | Fixed In: 8.1.100.07 |
When using the Manage Connections Wizard to add a new connection and change its parameters, the Wizard displays the parameters of an existing connection instead of those for the new connections.
Workaround: Update connection parameters in the
Connections list on the Configuration tab of the
corresponding Application.
(ER# 271227941)
| Found In: 8.1.000.12 | Fixed In: |
In the following scenario:
Connections list of that
Application.As a result, the Log Wizard will not remove the connection to the
original Message Server, and two Message Servers will appear in the
Connections list for the Application, negatively impacting
log generation for that Application.
Workaround: Manually remove the original Message Server from the
Connections list of the Application.
(ER# 270984984)
| Found In: 8.1.000.12 | Fixed In: 8.1.301.06 |
If you have imported a generic IP for the 32-/64-bit Windows platform into Genesys Administrator, you cannot import a native 64-bit IP of the same component.
Workaround: When importing Windows IPs, make sure that the import of native 64-bit IPs takes precedence over the import of generic 32/64-bit IPs.
(ER# 269934885)
| Found In: 8.1.000.12 | Fixed In: |
If the logged-in user, editing permissions in Advanced mode, tries to
change his or her own permissions level to No Access for one
or more particular objects and then reverts back to before the changes were
made, any future attempts to save these objects results in Genesys
Administrator generating the SCEE008 - Permission error error.
(ER# 269306241)
| Found In: 8.1.000.12 | Fixed In: |
The Create Range Wizard does not correctly process values greater than 255
in the Place Count field. (ER# 269144553)
| Found In: 8.1.000.12 | Fixed In: 8.1.301.06 |
When importing tenants using the Bulk Tenant Processing Wizard, the Wizard
might not react correctly if an attempt is made to terminate the import process
using the Stop button. In this case, the Wizard will stop but
the process running in the background on the server might keep running until
all requested objects have been created.
Workaround: When prematurely terminating the import process, manually remove any duplicate objects that are created by the Wizard.
(ER# 269013970)
| Found In: 8.1.000.12 | Fixed In: |
When changing the value of one parameter of one connection using the Manage Connections Wizard, the Wizard changes the value of all parameters for that connection when saving the changes. (ER# 267941895)
| Found In: 8.1.000.12 | Fixed In: |
While in Alarm Condition list view in the Provisioning screen, for Alarm
Condition objects whose selection mode is set to By Application
Type, Genesys Administrator does not display the application type
portion of the alarm identifier value in the list of Alarm Condition objects
under the Provisioning tab.
Workaround: To view the type of application configured to trigger
this alarm, open the properties of that Alarm Condition and look at the
value in the Detect Application Type field.
(ER# 267492433)
| Found In: 8.1.000.12 | Fixed In: |
When assigning a Role to a range of Users using the Assign Roles Wizard,
information about the newly assigned role is not immediately reflected on
the Dependency tab of the affected user.
Workaround: Click the Reload button in the toolbar.
(ER# 265762442)
| Found In: 8.1.000.12 | Fixed In: 8.1.100.07 |
When copying objects from one location to another using the
Move to button in the toolbar, the copied object might not
immediately be visible in the destination folder.
Workaround: Click the refresh button at the bottom of the screen.
(ER# 265546135)
| Found In: 8.1.000.12 | Fixed In: 8.1.100.07 |
Sometimes Genesys Administrator fails to display all Host Statistics when it is running on a 64-bit version of Windows.
Workaround: Refresh the display of Host Statistics.
(ER# 263544171)
| Found In: 8.1.000.12 | Fixed In: 8.1.300.09 |
When browsing for Applications to be added to the Connections list of a
configured Application, the Browse dialog box does not filter
out Applications that are not of server or daemon type. Therefore, if you
try to save a connection to such an Application, a corresponding error
message will be displayed.
Workaround: When assigning connections, choose only connections to server or daemon applications.
(ER# 263479131)
| Found In: 8.1.000.12 | Fixed In: |
The IP Repository is not preserved if the user performs the upgrade using Microsoft Remote Desktop. The IP Repository is preserved in other cases. (ER# 263413177)
| Found In: 8.1.000.12 | Fixed In: 8.1.301.06 |
You cannot create a new Capacity Table when editing the properties of an Agent Group. If you try to do this, the new Capacity Table and its information is not saved.
Workaround: Create the new Capacity Table first, and then select the new table when editing the Agent Group's properties.
(ER# 261222453)
| Found In: 8.1.000.12 | Fixed In: 8.1.301.06 |
When a user logs out of Genesys Administrator, Genesys Administrator does not disconnect from Solution Control Server. As a result, if another user logs in to Genesys Administrator, any commands sent to Solution Control Server will be sent on behalf of the previous user (the user that had logged out). (ER# 272018882)
| Found In: 8.0.300.21 | Fixed In: 8.1.100.07 |
Genesys Administrator does not permit setting up an additional parameter
trunks when adding a shortcut to a DN Group
object. (ER# 258163211)
| Found In: 8.0.300.21 | Fixed In: 8.1.301.06 |
When using the Single IP Deployment Wizard in Genesys Administrator to
deploy a Reporting Server, you must specify the password and attributes of
a database even if you have specified No database in the
Database Engine field in the Parameters step of
the Wizard. (ER# 256252715)
| Found In: 8.0.300.19 | Fixed In: |
When Genesys Administrator is connected to the backup Configuration Server,
after Configuration Server switchover, users must enter the Host
and Port of the backup Configuration Server to log in to Genesys
Administrator. (ER# 248331161)
| Found In: 8.0.300.18 | Fixed In: |
Genesys Administrator does not immediately display a message if it loses its connection with Outbound Contact Server. If a backup Outbound Contact Server is not configured, Genesys Administrator also displays the incorrect status for the server. To see the correct status, you must manually refresh the screen. (ER# 247996291)
| Found In: 8.0.300.18 | Fixed In: 8.1.100.07 |
You cannot deploy Configuration Server Proxy using the Remote Deployment functionality in Genesys Administrator if you do not have the same roles and permissions on both the Configuration Server Proxy being deployed and on the Configuration Server to which Genesys Administrator is connected. (ER# 247900196)
| Found In: 8.0.300.18 | Fixed In: |
The display of Active Alarms is updated only after several display refreshes, either manually or automatically. (ER# 240750281)
| Found In: 8.0.200.49 | Fixed In: 8.1.300.09 |
To modify and save User Preferences, the User must have write permissions to its own User configuration object. (ER# 239074394)
| Found In: 8.0.200.49 | Fixed In: |
Changing the Application Template of an existing Application overwrites all the options of the existing Application with those of the new Template. No warning or notification is provided. (ER# 238888693, 287991651)
| Found In: 8.0.200.49 | Fixed In: 8.1.100.11 |
Keyboard shortcuts CTRL+C (copy) and CTRL+V
(paste) do not work in some cases. (ER# 227777511)
| Found In: 8.0.100.21 | Fixed In: 8.1.301.06 |
You cannot change a section name on the Options tab; you must
delete the entire section and create a new section with the new name.
(ER# 178991265, 238121971)
| Found In: 8.0.000.21 | Fixed In: 8.1.100.07 |
This section documents features that are no longer supported in this software. This cumulative list is in release-number order with the most recently discontinued features at the top of the list. For more information on discontinued support for operating environments and databases, see "Discontinued Support" in the Genesys Supported Operating Environment Reference Guide.
Remote IP Deployment using Genesys Administrator is no longer supported. This functionality has been moved to Genesys Administrator Extension 8.1.4. For information about using Genesys Administrator Extension to deploy IPs in Genesys Administration repositories, refer to Genesys Administrator Extension Help.
| Discontinued As Of: 8.1.303.03 |
32-bit Genesys Administrator running on Windows 2008 64-bit is no longer supported.
| Discontinued As Of: 8.1.301.06 |
Information in this section is included for international customers.
After installing an 8.1.3 Language Pack on Genesys Administrator 8.1.304
or later on the Windows 2012 platform, you must follow the procedure described
in the Genesys
Administrator Deployment Procedure to update the Web.config
file used by the Language Pack to run Genesys Administrator on Windows 2012.
If you are using Genesys Administrator with a Russian locale, and it
terminates unexpectedly when you try to open the Operations
tab, install Microsoft Hotfix KB2981580, clear your cache, and restart
Genesys Administrator. The Microsoft Hot Fix provides the necessary
processing to enable a seamless switch from Daylight Savings Time in
Russia, a change required in 2014. (GA-5319)
8.1.3 Language Packs are supported only by 8.1.3 releases of Genesys Administrator, starting with release 8.1.3.01.09. They are not supported by 8.1.2 and earlier releases of Genesys Administrator.
8.1.0 Language Packs are supported only by 8.1.0 releases of Genesys Administrator, starting with release 8.1.000.26. They are not supported by 8.1.1 and later releases of Genesys Administrator.
Japanese, Chinese, and Korean characters are not displayed correctly in some versions of supported browsers. (ER# 313079634)
Additional information on Genesys Telecommunications Laboratories, Inc. is available on our Customer Care website. The following documentation also contains information about this software. Please consult the Framework 8.1 Genesys Administrator Deployment Guide first.
Framework 8.1 Genesys Administrator Deployment Guide provides instructions for installing, configuring, starting, and stopping Genesys Administrator.
Framework 8.1 Genesys Administrator Help describes how to use Genesys Administrator in either an enterprise or multi-tenant environment.
Framework 8.5 Deployment Guide provides instructions for installing and configuring Framework 8.5 components, and for starting and stopping Framework components either manually or using the Management Layer.
Framework 8.5 Management Layer User's Guide describes the concepts, terminology, and procedures relevant to the Management Layer.
Framework 8.5 Configuration Options Reference Manual describes configuration options for Framework 8.5 components.
Framework 8.5 Combined Log Events Help describes log events that Genesys server applications generate and that Genesys Administrator and Solution Control Interface display.
Genesys 8.5 Security Deployment Guide describes Genesys security features and detailed instructions for deploying them. These features provide secure data transfer between Genesys components, protection against unauthorized access, and protection against data loss in case of component failure.
Product documentation is provided on the Customer Care website, the Genesys Documentation website, and the Documentation Library DVD.
Note: For the DVD, the New Documents on this DVD page indicates the production date for that disc. Due to disc production schedules, documentation on the Genesys Documentation website may be more up-to-date than what is available on disc immediately after a product is released or updated. To determine the version of a document, check the version number that is located on the second page in PDFs or on the About This File topic in Help files.