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|internalMetricID=???
 
|internalMetricID=???
 
|dbTable=ctl_schema_info.schema_name
 
|dbTable=ctl_schema_info.schema_name
|usedIn=
+
|usedIn=CX Insights Schema Name
 
|project =
 
|project =
 
|notproject =  
 
|notproject =  
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|internalMetricID=???
 
|internalMetricID=???
 
|dbTable=resource_q.resource_name
 
|dbTable=resource_q.resource_name
|usedIn=
+
|usedIn=CX Insights Schema Version
 
|project =
 
|project =
 
|notproject =  
 
|notproject =  
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|internalMetricID=???
 
|internalMetricID=???
 
|dbTable=ag2_agent_campaign*.tenant_key, ag2_agent*.tenant_key, ag2_agent_bgs_session*.tenant_key, ag2_campaign*.tenant_key, ag2_chat_agent*.tenant_key, ag2_chat_stat*.tenant_key, ag2_id*.tenant_key, ag2_-_mn*.tenant_key, ag2_i_sess*.tenant_key, ag2_i_state*.tenant_key, ag2_queue*.tenant_key
 
|dbTable=ag2_agent_campaign*.tenant_key, ag2_agent*.tenant_key, ag2_agent_bgs_session*.tenant_key, ag2_campaign*.tenant_key, ag2_chat_agent*.tenant_key, ag2_chat_stat*.tenant_key, ag2_id*.tenant_key, ag2_-_mn*.tenant_key, ag2_i_sess*.tenant_key, ag2_i_state*.tenant_key, ag2_queue*.tenant_key
|usedIn=
+
|usedIn=Predictive Routing Agent Occupancy, Supervisor Dashboard, Abandon Delay Report, Agent Activity, Agent Conduct Report, Agent Group Business Attribute Report, Agent Group Interaction Handling Report, Agent Group Queue Business Attribute Report, Agent Interaction Hierarchy Report,  Agent Interaction State, Agent Interval Based Report, Agent Login-Logout Details Report, Agent Not Ready Reason Code Report, Agent Not Ready Report, Agent Omnichannel Report, Agent Outbound Campaign Report, Agent Queue Report, Agent Social Engagement Report, Agent State Details Report, Agent Summarized State, Agent Summary Activity Email Report, Agent Summary Activity Report (Active), Agent Summary Activity Report (Interaction), Agent Utilization Report, Agent Wrap Report, Bot Sessions Overall, Business Metrics Executive Report, Callback Details Report, Callback Summary Report, Campaign Callbacks Summary Report, Campaign Summary Report, Chat Agent Stats, Chat Engagement Report, Chat Interaction Stats, Chat Message Statistics Report, Chat Session Report, Chat Termination Report, Contact List Effectiveness Report, Customer Perspective Report, Interaction Flow Report, Interaction Handling Attempt Report, Interaction Traffic Group Report, Interaction Traffic Report, Interaction Volume Business Attribute Email Report, Interaction Volume Business Attribute Report, Pre-Agent Termination Report, Predictive Routing AB Testing Report, Predictive Routing AB Testing Report (Hour), Predictive Routing Agent Occupancy Report (Active Time and Predictive), Predictive Routing Agent Occupancy Report (Interaction Time),  Predictive Routing Detail Report, Predictive Routing Operational Report, Predictive Routing Queue Statistics Report, Queue Outline Report, Queue Summary Report, Sessions Handled by Bots, Speed of Accept (hours) Report, Speed of Accept (seconds) Report, Task Routing Agent Activity, Task Routing Agent Group Activity, Task Routing Agent Group Summary Activity, Task Routing Agent Summary Activity, Task Volume Report, Transfer Detail Report
 
|project =
 
|project =
 
|notproject =  
 
|notproject =  
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|internalMetricID=???
 
|internalMetricID=???
 
|dbTable=ag2_queue_abn*.time_range_key, ag2_queue_acc*.time_range_key, agr_scfg,scfg_key
 
|dbTable=ag2_queue_abn*.time_range_key, ag2_queue_acc*.time_range_key, agr_scfg,scfg_key
|usedIn=
+
|usedIn=Abandon Delay Report, Speed of Accept (hours) Report, Speed of Accept (seconds) Report
 
|project =
 
|project =
 
|notproject =  
 
|notproject =  

Latest revision as of 22:09, November 8, 2019

Service Objects Attributes

attr = Bound 1

anchor = ServiceObjectsBound1
folder = Service Objects

shortDesc = Enables the organization of data based on the upper boundary of the first service time interval, and the lower boundary of the second service time interval for both the Abandoned and Accepted Agent groups of STI metrics.
longDesc = Enables the organization of data based on the upper boundary of the first service time interval, and the lower boundary of the second service time interval for both the Abandoned and Accepted Agent groups of STI metrics.
dbTable =

usedIn = Abandon Delay Report, Speed of Accept (seconds) Report

introduced =

modified =
discontinued =
project =
notproject =

dataType =

InternalMetricID =
form =
lov =



attr = Bound 2

anchor = ServiceObjectsBound2
folder = Service Objects

shortDesc = Enables the organization of data based on the upper boundary of the second service time interval, and the lower boundary of the third service time interval for both the Abandoned and Accepted Agent groups of STI metrics.
longDesc = Enables the organization of data based on the upper boundary of the second service time interval, and the lower boundary of the third service time interval for both the Abandoned and Accepted Agent groups of STI metrics.
dbTable =

usedIn = Abandon Delay Report, Speed of Accept (seconds) Report

introduced =

modified =
discontinued =
project =
notproject =

dataType =

InternalMetricID =
form =
lov =



attr = Bound 3

anchor = ServiceObjectsBound3
folder = Service Objects

shortDesc = Enables the organization of data based on the upper boundary of the third service time interval, and the lower boundary of the fourth service time interval for both the Abandoned and Accepted Agent groups of STI metrics.
longDesc = Enables the organization of data based on the upper boundary of the third service time interval, and the lower boundary of the fourth service time interval for both the Abandoned and Accepted Agent groups of STI metrics.
dbTable =

usedIn = Abandon Delay Report, Speed of Accept (seconds) Report

introduced =

modified =
discontinued =
project =
notproject =

dataType =

InternalMetricID =
form =
lov =



attr = Bound 4

anchor = ServiceObjectsBound4
folder = Service Objects

shortDesc = Enables the organization of data based on the upper boundary of the fourth service time interval, and the lower boundary of the fifth service time interval for both the Abandoned and Accepted Agent groups of STI metrics.
longDesc = Enables the organization of data based on the upper boundary of the fourth service time interval, and the lower boundary of the fifth service time interval for both the Abandoned and Accepted Agent groups of STI metrics.
dbTable =

usedIn = Abandon Delay Report, Speed of Accept (seconds) Report

introduced =

modified =
discontinued =
project =
notproject =

dataType =

InternalMetricID =
form =
lov =



attr = Bound 5

anchor = ServiceObjectsBound5
folder = Service Objects

shortDesc = Enables the organization of data based on the upper boundary of the fifth service time interval, and the lower boundary of the sixth service time interval for both the Abandoned and Accepted Agent groups of STI metrics.
longDesc = Enables the organization of data based on the upper boundary of the fifth service time interval, and the lower boundary of the sixth service time interval for both the Abandoned and Accepted Agent groups of STI metrics.
dbTable =

usedIn = Abandon Delay Report, Speed of Accept (seconds) Report

introduced =

modified =
discontinued =
project =
notproject =

dataType =

InternalMetricID =
form =
lov =



attr = Bound 6

anchor = ServiceObjectsBound6
folder = Service Objects

shortDesc = Enables the organization of data based on the upper boundary of the sixth service time interval, and the lower boundary of the seventh service time interval for both the Abandoned and Accepted Agent groups of STI metrics.
longDesc = Enables the organization of data based on the upper boundary of the sixth service time interval, and the lower boundary of the seventh service time interval for both the Abandoned and Accepted Agent groups of STI metrics.
dbTable =

usedIn = Abandon Delay Report, Speed of Accept (seconds) Report

introduced =

modified =
discontinued =
project =
notproject =

dataType =

InternalMetricID =
form =
lov =



attr = Bound 7

anchor = ServiceObjectsBound7
folder = Service Objects

shortDesc = Enables the organization of data based on the upper boundary of the seventh service time interval, and the lower boundary of the eighth service time interval for both the Abandoned and Accepted Agent groups of STI metrics.
longDesc = Enables the organization of data based on the upper boundary of the seventh service time interval, and the lower boundary of the eighth service time interval for both the Abandoned and Accepted Agent groups of STI metrics.
dbTable =

usedIn = Abandon Delay Report, Speed of Accept (seconds) Report

introduced =

modified =
discontinued =
project =
notproject =

dataType =

InternalMetricID =
form =
lov =



attr = Bound 8

anchor = ServiceObjectsBound8
folder = Service Objects

shortDesc = Enables the organization of data based on the upper boundary of the eighth service time interval, and the lower boundary of the ninth service time interval for both the Abandoned and Accepted Agent groups of STI metrics.
longDesc = Enables the organization of data based on the upper boundary of the eighth service time interval, and the lower boundary of the ninth service time interval for both the Abandoned and Accepted Agent groups of STI metrics.
dbTable =

usedIn = Abandon Delay Report, Speed of Accept (seconds) Report

introduced =

modified =
discontinued =
project =
notproject =

dataType =

InternalMetricID =
form =
lov =



attr = Bound 9

anchor = ServiceObjectsBound9
folder = Service Objects

shortDesc = Enables the organization of data based on the upper boundary of the ninth service time interval, and the lower boundary of the tenth service time interval for both the Abandoned and Accepted Agent groups of STI metrics.
longDesc = Enables the organization of data based on the upper boundary of the ninth service time interval, and the lower boundary of the tenth service time interval for both the Abandoned and Accepted Agent groups of STI metrics.
dbTable =

usedIn = Abandon Delay Report, Speed of Accept (seconds) Report

introduced =

modified =
discontinued =
project =
notproject =

dataType =

InternalMetricID =
form =
lov =



attr = Bound 10

anchor = ServiceObjectsBound10
folder = Service Objects

shortDesc =
longDesc = Enables the organization of data based on the upper boundary of the tenth service time interval, and the lower boundary of the eleventh service time interval for both the Abandoned and Accepted Agent groups of STI metrics.
dbTable =

usedIn = Speed of Accept (seconds) Report

introduced =

modified =
discontinued =
project =
notproject =

dataType =

InternalMetricID =
form =
lov =



attr = Bound 11

anchor = ServiceObjectsBound11
folder = Service Objects

shortDesc = Enables the organization of data based on the upper boundary of the eleventh service time interval, and the lower boundary of the twelth service time interval for both the Abandoned and Accepted Agent groups of STI metrics.
longDesc = Enables the organization of data based on the upper boundary of the eleventh service time interval, and the lower boundary of the twelth service time interval for both the Abandoned and Accepted Agent groups of STI metrics.
dbTable =

usedIn = Speed of Accept (seconds) Report

introduced =

modified =
discontinued =
project =
notproject =

dataType =

InternalMetricID =
form =
lov =



attr = Bound 12

anchor = ServiceObjectsBound12
folder = Service Objects

shortDesc = Enables the organization of data based on the upper boundary of the twelth service time interval, and the lower boundary of the thirteenth service time interval for both the Abandoned and Accepted Agent groups of STI metrics.
longDesc = Enables the organization of data based on the upper boundary of the twelth service time interval, and the lower boundary of the thirteenth service time interval for both the Abandoned and Accepted Agent groups of STI metrics.
dbTable =

usedIn = Speed of Accept (seconds) Report

introduced =

modified =
discontinued =
project =
notproject =

dataType =

InternalMetricID =
form =
lov =



attr = Bound 13

anchor = ServiceObjectsBound13
folder = Service Objects

shortDesc = Enables the organization of data based on the upper boundary of the thirteenth service time interval, and the lower boundary of the fourteenth service time interval for both the Abandoned and Accepted Agent groups of STI metrics.
longDesc = Enables the organization of data based on the upper boundary of the thirteenth service time interval, and the lower boundary of the fourteenth service time interval for both the Abandoned and Accepted Agent groups of STI metrics.
dbTable =

usedIn = Speed of Accept (seconds) Report

introduced =

modified =
discontinued =
project =
notproject =

dataType =

InternalMetricID =
form =
lov =



attr = Bound 14

anchor = ServiceObjectsBound14
folder = Service Objects

shortDesc = Enables the organization of data based on the upper boundary of the fourteenth service time interval, and the lower boundary of the fifteenth service time interval for both the Abandoned and Accepted Agent groups of STI metrics.
longDesc = Enables the organization of data based on the upper boundary of the fourteenth service time interval, and the lower boundary of the fifteenth service time interval for both the Abandoned and Accepted Agent groups of STI metrics.
dbTable =

usedIn = Speed of Accept (seconds) Report

introduced =

modified =
discontinued =
project =
notproject =

dataType =

InternalMetricID =
form =
lov =



attr = Bound 15

anchor = ServiceObjectsBound15
folder = Service Objects

shortDesc = Enables the organization of data based on the upper boundary of the fifteenth service time interval, and the lower boundary of the sixteenth service time interval for both the Abandoned and Accepted Agent groups of STI metrics.
longDesc = Enables the organization of data based on the upper boundary of the fifteenth service time interval, and the lower boundary of the sixteenth service time interval for both the Abandoned and Accepted Agent groups of STI metrics.
dbTable =

usedIn = Speed of Accept (seconds) Report

introduced =

modified =
discontinued =
project =
notproject =

dataType =

InternalMetricID =
form =
lov =



attr = Bound 16

anchor = ServiceObjectsBound16
folder = Service Objects

shortDesc = Enables the organization of data based on the upper boundary of the sixteenth service time interval, and the lower boundary of the seventeenth service time interval for both the Abandoned and Accepted Agent groups of STI metrics.
longDesc = Enables the organization of data based on the upper boundary of the sixteenth service time interval, and the lower boundary of the seventeenth service time interval for both the Abandoned and Accepted Agent groups of STI metrics.
dbTable =

usedIn = Speed of Accept (seconds) Report

introduced =

modified =
discontinued =
project =
notproject =

dataType =

InternalMetricID =
form =
lov =



attr = Bound 17

anchor = ServiceObjectsBound17
folder = Service Objects

shortDesc = Enables the organization of data based on the upper boundary of the seventeenth service time interval, and the lower boundary of the eighteenth service time interval for both the Abandoned and Accepted Agent groups of STI metrics.
longDesc = Enables the organization of data based on the upper boundary of the seventeenth service time interval, and the lower boundary of the eighteenth service time interval for both the Abandoned and Accepted Agent groups of STI metrics.
dbTable =

usedIn = Speed of Accept (seconds) Report

introduced =

modified =
discontinued =
project =
notproject =

dataType =

InternalMetricID =
form =
lov =



attr = Bound 18

anchor = ServiceObjectsBound18
folder = Service Objects

shortDesc = Enables the organization of data based on the upper boundary of the eighteenth service time interval, and the lower boundary of the nineteenth service time interval for both the Abandoned and Accepted Agent groups of STI metrics.
longDesc = Enables the organization of data based on the upper boundary of the eighteenth service time interval, and the lower boundary of the nineteenth service time interval for both the Abandoned and Accepted Agent groups of STI metrics.
dbTable =

usedIn = Speed of Accept (seconds) Report

introduced =

modified =
discontinued =
project =
notproject =

dataType =

InternalMetricID =
form =
lov =



attr = Bound 19

anchor = ServiceObjectsBound19
folder = Service Objects

shortDesc = Enables the organization of data based on the upper boundary of the nineteenth service time interval, and the lower boundary of the twentieth service time interval for both the Abandoned and Accepted Agent groups of STI metrics.
longDesc = Enables the organization of data based on the upper boundary of the nineteenth service time interval, and the lower boundary of the twentieth service time interval for both the Abandoned and Accepted Agent groups of STI metrics.
dbTable =

usedIn = Speed of Accept (seconds) Report

introduced =

modified =
discontinued =
project =
notproject =

dataType =

InternalMetricID =
form =
lov =



attr = Interaction Descriptor Key

anchor = ServiceObjectsInteractionDescriptorKey
folder = Service Objects
displaysInFolder = Agent > Activity

shortDesc = The attribute is for internal purposes only.
longDesc = The attribute is for internal purposes only.
dbTable =

usedIn = Interaction Handling Attempt Report

introduced =

modified =
discontinued =
project =
notproject =

dataType =

InternalMetricID =
form =
lov =



attr = Media Type

anchor = ServiceObjectsMediaType
folder = Service Objects
displaysInFolder = Agent > Activity, Agent > State and Reason, Business Attribute, Outbound Contact > Contact Attempt, Outbound Contact > Agent Contact, Queue

shortDesc = Enables data to be organized by the media type of the interaction; for example, Voice, Email, and Chat.
longDesc = Enables data to be organized by the media type of the interaction; for example, Voice, Email, and Chat.
dbTable = MEDIA_TYPE.MEDIA_NAME, MEDIA_TYPE.MEDIA_TYPE_KEY, MEDIA_TYPE. MEDIA_NAME, MEDIA_TYPE, MEDIA_NAME_CODE

usedIn = Agent Performance Dashboard, Contact Center Dashboard, Predictive Routing Agent Occupancy, Queue Dashboard, Supervisor Dashboard, Abandon Delay Report, Agent Activity, Agent Conduct Report, Agent Group Business Attribute Report, Agent Group Interaction Handling Report, Agent Group Queue Business Attribute Report, Agent Interaction Hierarchy Report, Agent Interaction State, Agent Interval Based Report, Agent Login-Logout Details Report, Agent Not Ready Reason Code Report, Agent Not Ready Report, Agent Outbound Campaign Report, Agent Queue Report, Agent Report, Agent Social Engagement Report, Agent State Details Report, Agent Summarized State, Agent Summary Activity Email Report, Agent Summary Activity Report (Active), Agent Summary Activity Report (Interaction), Agent Utilization Report, Bot Session Overall, Business Metrics Executive Report, Campaign Callbacks Summary Report, Campaign Summary Report, Chat Agent Stats, Chat Engagement Report, Chat Interaction Stats, Chat Message Statistics Report, Chat Session Report, Chat Termination Report, Co-browse Detail Report, Co-browse Summary Report, Contact Center Report, Customer Perspective Report, Interaction Flow Report, Interaction Handling Attempt Report, Interaction Traffic Group Report, Interaction Traffic Report, Interaction Volume Business Attribute Email Report, Interaction Volume Business Attribute Report, Predictive Routing AB Testing Report, Predictive Routing AB Testing Report (Hour), Predictive Routing Agent Occupancy Report (Active Time and Predictive), Predictive Routing Agent Occupancy Report (Interaction Time), Predictive Routing Detail Report, Predictive Routing Operational Report, Predictive Routing Queue Statistics Report, Queue Outline Report, Queue Report, Queue Summary Report, Sessions Handled by Bots, Speed of Accept (hours) Report, Speed of Accept (seconds) Report, Task Routing Agent Activity, Task Routing Agent Group Activity, Task Routing Agent Group Summary Activity, Task Routing Agent Summary Activity, Task Volume Report, Transfer Detail Report

introduced =

modified =
discontinued =
project =
notproject =

dataType = Text

InternalMetricID =
form = Media Type, Media Name Code
lov =



form = Media Type

formDisplayName= not specified (Media Type will be used)
anchor = not specified (Media_Type will be used)

shortDesc = Enables data to be organized by the media type associated with the interaction. For example, VOICE, EMAIL, or CHAT.
longDesc = Enables data to be organized by the media type associated with the interaction. For example, VOICE, EMAIL, or CHAT.
dbTable =
introduced =

modified =
discontinued =

dataType = Text


form = Media Name Code

formDisplayName= not specified (Media Name Code will be used)
anchor = not specified (Media_Name_Code will be used)

shortDesc = Enables data to be organized by the Media Name Code associated with the interaction. One of NONE, VOICE, EMAIL, CHAT.
longDesc = Enables data to be organized by the Media Name Code associated with the interaction. One of NONE, VOICE, EMAIL, CHAT.
dbTable =
introduced =

modified =
discontinued =

dataType = Text


attr = Resource Group

anchor = ServiceObjectsResourceGroup
folder = Service Objects
displaysInFolder = Agent > Activity

shortDesc = Enables data within the reporting interval to be organized by the groups to which resources belong. A resource can belong to more than one agent group.
longDesc = Enables data within the reporting interval to be organized by the groups to which resources belong. A resource can belong to more than one agent group.
dbTable =

usedIn =

introduced =

modified =
discontinued =
project =
notproject =

dataType =

InternalMetricID =
form =
lov =



attr = Resource Name

anchor = ServiceObjectsResourceName
folder = Service Objects
displaysInFolder = Agent > Activity

shortDesc = Enables data within the reporting interval to be organized by the name of a contact center handling resource, such as the agent’s user name, IVR port, or IVR application name.
longDesc = Enables data within the reporting interval to be organized by the name of a contact center handling resource, such as the agent’s user name, IVR port, or IVR application name
dbTable =

usedIn =

introduced =

modified =
discontinued =
project =
notproject =

dataType =

InternalMetricID =
form =
lov =



attr = Schema Name

anchor = ServiceObjectsSchemaName
folder = Service Objects

shortDesc = The name of the Schema.
longDesc = The name of the Schema.
dbTable = ctl_schema_info.schema_name

usedIn = CX Insights Schema Name

introduced =

modified =
discontinued =
project =
notproject =

dataType = Text

InternalMetricID = ???
form =
lov =



attr = Schema Version

anchor = ServiceObjectsSchemaVersion
folder = Service Objects

shortDesc = The version number of the Schema.
longDesc = The version number of the Schema.
dbTable = resource_q.resource_name

usedIn = CX Insights Schema Version

introduced =

modified =
discontinued =
project =
notproject =

dataType =

InternalMetricID = ???
form =
lov =



attr = Target Queue

anchor = ServiceObjectsTargetQueue
folder = Service Objects

shortDesc = The ACD queue resources where received transfers or conferences spent time prior to arrival at the IRF resource. ???
longDesc = The ACD queue resources where received transfers or conferences spent time prior to arrival at the IRF resource. ???
dbTable =

usedIn =

introduced =

modified =
discontinued =
project =
notproject =

dataType = Text

InternalMetricID = ???
form =
lov =



attr = Tenant

anchor = ServiceObjectsTenant
folder = Service Objects

shortDesc = Enables data within the reporting interval to be organized by tenant. For multi-tenant environments, the GCXI Project connection points to only one Info Mart tenant schema. New connections are required for access to other tenant schemas.
longDesc = Enables data within the reporting interval to be organized by tenant. For multi-tenant environments, the GCXI Project connection points to only one Info Mart tenant schema. New connections are required for access to other tenant schemas.
dbTable = ag2_agent_campaign*.tenant_key, ag2_agent*.tenant_key, ag2_agent_bgs_session*.tenant_key, ag2_campaign*.tenant_key, ag2_chat_agent*.tenant_key, ag2_chat_stat*.tenant_key, ag2_id*.tenant_key, ag2_-_mn*.tenant_key, ag2_i_sess*.tenant_key, ag2_i_state*.tenant_key, ag2_queue*.tenant_key

usedIn = Predictive Routing Agent Occupancy, Supervisor Dashboard, Abandon Delay Report, Agent Activity, Agent Conduct Report, Agent Group Business Attribute Report, Agent Group Interaction Handling Report, Agent Group Queue Business Attribute Report, Agent Interaction Hierarchy Report, Agent Interaction State, Agent Interval Based Report, Agent Login-Logout Details Report, Agent Not Ready Reason Code Report, Agent Not Ready Report, Agent Omnichannel Report, Agent Outbound Campaign Report, Agent Queue Report, Agent Social Engagement Report, Agent State Details Report, Agent Summarized State, Agent Summary Activity Email Report, Agent Summary Activity Report (Active), Agent Summary Activity Report (Interaction), Agent Utilization Report, Agent Wrap Report, Bot Sessions Overall, Business Metrics Executive Report, Callback Details Report, Callback Summary Report, Campaign Callbacks Summary Report, Campaign Summary Report, Chat Agent Stats, Chat Engagement Report, Chat Interaction Stats, Chat Message Statistics Report, Chat Session Report, Chat Termination Report, Contact List Effectiveness Report, Customer Perspective Report, Interaction Flow Report, Interaction Handling Attempt Report, Interaction Traffic Group Report, Interaction Traffic Report, Interaction Volume Business Attribute Email Report, Interaction Volume Business Attribute Report, Pre-Agent Termination Report, Predictive Routing AB Testing Report, Predictive Routing AB Testing Report (Hour), Predictive Routing Agent Occupancy Report (Active Time and Predictive), Predictive Routing Agent Occupancy Report (Interaction Time), Predictive Routing Detail Report, Predictive Routing Operational Report, Predictive Routing Queue Statistics Report, Queue Outline Report, Queue Summary Report, Sessions Handled by Bots, Speed of Accept (hours) Report, Speed of Accept (seconds) Report, Task Routing Agent Activity, Task Routing Agent Group Activity, Task Routing Agent Group Summary Activity, Task Routing Agent Summary Activity, Task Volume Report, Transfer Detail Report

introduced =

modified =
discontinued =
project =
notproject =

dataType =

InternalMetricID = ???
form =
lov =



attr = Time Range Key

anchor = ServiceObjectsTimeRangeKey
folder = Service Objects

shortDesc = Enables the identification of time-range boundaries by tenant. These boundaries define the upper and lower limits for the service-time intervals that are used by the Speed of Accept and Abandon Delay reports.
longDesc = Enables the identification of time-range boundaries by tenant. These boundaries define the upper and lower limits for the service-time intervals that are used by the Speed of Accept and Abandon Delay reports.
dbTable = ag2_queue_abn*.time_range_key, ag2_queue_acc*.time_range_key, agr_scfg,scfg_key

usedIn = Abandon Delay Report, Speed of Accept (hours) Report, Speed of Accept (seconds) Report

introduced =

modified =
discontinued =
project =
notproject =

dataType =

InternalMetricID = ???
form =
lov =


This page was last edited on November 8, 2019, at 22:09.