Release Note

Orchestration Server

8.1.x

Genesys Telecommunications Laboratories, Inc. © 2011–2019

Contents

Introduction

Release Number AIX HP-UX PA HP-UX IPF Linux Solaris Windows
8.1.400.81 [01/11/19] – Update       X   X
8.1.400.80 [11/08/18] – Hot Fix       X   X
8.1.400.79 [10/19/18] – Hot Fix       X   X
8.1.400.78 [09/28/18] – Update       X   X
8.1.400.77 [08/08/18] – Hot Fix       X   X
8.1.400.75 [06/11/18] – Hot Fix       X   X
8.1.400.74 [03/15/18] – Hot Fix       X   X
8.1.400.73 [02/21/18] – General       X   X
8.1.400.72 [02/06/18] – Hot Fix       X   X
8.1.400.71 [12/15/17] – Hot Fix       X   X
8.1.400.70 [11/30/17] – Hot Fix       X   X
8.1.400.67 [10/30/17] – Hot Fix       X   X
8.1.400.65 [09/22/17] – Hot Fix       X   X
8.1.400.64 [09/08/17] – Hot Fix       X   X
8.1.400.62 [07/20/17] – Hot Fix       X   X
8.1.400.60 [06/13/17] – Hot Fix       X   X
8.1.400.58 [05/26/17] – Hot Fix       X   X
8.1.400.57 [04/26/17] – Hot Fix       X   X
8.1.400.55 [04/07/17] – Hot Fix       X   X
8.1.400.53 [03/21/17] – Hot Fix       X   X
8.1.400.52 [02/03/17] – Hot Fix       X   X
8.1.400.51 [01/12/17] – Hot Fix       X   X
8.1.400.50 [12/16/16] – Hot Fix       X   X
8.1.400.49 [12/07/16] – Hot Fix       X   X
8.1.400.48 [09/23/16] – Hot Fix       X   X
8.1.400.47 [08/29/16] – General       X   X
8.1.400.46 [08/03/16] – Hot Fix       X   X
8.1.400.45 [07/29/16] – Hot Fix       X   X
8.1.400.44 [06/24/16] – Hot Fix       X   X
8.1.400.43 [05/13/16] – Hot Fix       X   X
8.1.400.42 [04/19/16] – Hot Fix       X   X
8.1.400.40 [03/31/16] – Hot Fix       X   X
8.1.400.39 [03/22/16] – Hot Fix       X   X
8.1.400.36 [02/29/16] – Hot Fix       X   X
8.1.400.35 [01/29/16] – Hot Fix       X   X
8.1.400.34 [01/12/16] – Hot Fix       X   X
8.1.400.33 [12/23/15] – Hot Fix       X   X
8.1.400.32 [12/11/15] – Hot Fix       X   X
8.1.400.31 [11/30/15] – General       X   X
8.1.400.30 [10/23/15] – Hot Fix       X   X
8.1.400.28 [10/05/15] – Hot Fix       X   X
8.1.400.27 [09/15/15] – Hot Fix       X   X
8.1.400.26 [09/02/15] – Hot Fix       X   X
8.1.400.24 [08/05/15] – Hot Fix       X   X
8.1.400.22 [07/01/15] – Hot Fix       X   X
8.1.400.21 [06/25/15] – General       X   X
8.1.400.20 [06/12/15] – Hot Fix       X   X
8.1.400.18 [05/18/15] – Hot Fix       X   X
8.1.400.17 [05/07/15] – Hot Fix       X   X
8.1.400.15 [04/14/15] – Hot Fix       X   X
8.1.400.12 [02/18/15] – Hot Fix       X   X
8.1.400.11 [12/23/14] – Hot Fix       X   X
8.1.400.09 [11/14/14] – General       X   X
8.1.300.67 [01/28/16] – Hot Fix       X   X
8.1.300.66 [08/04/15] – Hot Fix       X   X
8.1.300.64 [07/01/15] – Hot Fix       X   X
8.1.300.63 [05/18/15] – Hot Fix       X   X
8.1.300.62 [04/15/15] – Hot Fix       X   X
8.1.300.61 [03/27/15] – Hot Fix       X   X
8.1.300.60 [03/19/15] – Hot Fix       X   X
8.1.300.57 [03/06/15] – Hot Fix       X   X
8.1.300.56 [02/26/15] – Hot Fix       X   X
8.1.300.55 [02/09/15] – Hot Fix       X   X
8.1.300.54 [01/28/15] – Hot Fix       X   X
8.1.300.53 [01/08/15] – Hot Fix           X
8.1.300.52 [12/05/14] – Hot Fix       X   X
8.1.300.51 [11/13/14] – Hot Fix       X   X
8.1.300.50 [10/17/14] – Hot Fix       X   X
8.1.300.48 [09/12/14] – Hot Fix       X   X
8.1.300.47 [08/22/14] – Hot Fix       X   X
8.1.300.46 [08/04/14] – General       X   X
8.1.300.45 [07/09/14] – Hot Fix       X   X
8.1.300.43 [06/17/14] – Hot Fix       X   X
8.1.300.41 [05/23/14] – Hot Fix       X   X
8.1.300.40 [05/12/14] – Hot Fix       X   X
8.1.300.39 [05/02/14] – Hot Fix       X   X
8.1.300.36 [04/18/14] – Hot Fix       X   X
8.1.300.35 [03/27/14] – Hot Fix       X   X
8.1.300.33 [03/11/14] – Hot Fix       X    
8.1.300.32 [02/18/14] – General       X   X
8.1.300.29 [12/20/13] – Hot Fix       X   X
8.1.300.27 [11/20/13] – Hot Fix       X   X
8.1.300.25 [10/18/13] – General       X   X
8.1.200.78 [03/12/14] – Hot Fix       X   X
8.1.200.77 [12/04/13] – Hot Fix       X   X
8.1.200.76 [10/22/13] – Hot Fix       X   X
8.1.200.73 [09/13/13] – Hot Fix       X   X
8.1.200.71 [08/20/13] – Hot Fix       X   X
8.1.200.70 [08/02/13] – Hot Fix       X   X
8.1.200.69 [07/22/13] – Hot Fix       X   X
8.1.200.68 [06/24/13] – Hot Fix       X   X
8.1.200.67 [06/11/13] – Hot Fix       X   X
8.1.200.64 [05/28/13] – Hot Fix       X   X
8.1.200.63 [05/24/13] – Hot Fix       X   X
8.1.200.61 [05/02/13] – Hot Fix       X   X
8.1.200.59 [03/22/13] – Hot Fix       X   X
8.1.200.58 [03/12/13] – Hot Fix       X   X
8.1.200.53 [02/04/13] – Hot Fix       X   X
8.1.200.52 [01/22/13] – Hot Fix       X   X
8.1.200.51 [01/11/13] – Hot Fix       X   X
8.1.200.50 [12/21/12] – Hot Fix       X   X
8.1.200.44 [10/12/12] – Hot Fix       X   X
8.1.200.41 [09/07/12] – Hot Fix           X
8.1.200.40 [08/08/12] – Hot Fix           X
8.1.200.39 [07/19/12] – Hot Fix       X   X
8.1.200.38 [07/06/12] – Hot Fix           X
8.1.200.36 [06/29/12] – Hot Fix           X
8.1.200.34 [06/15/12] – Hot Fix           X
8.1.200.31 [05/25/12] – Hot Fix       X   X
8.1.200.20 [03/16/12] – General       X   X
8.1.200.16 [01/30/12] – General       X   X
8.1.100.21 [10/17/11] – Hot Fix       X   X
8.1.100.20 [10/05/11] – General       X   X
8.1.100.19 [09/26/11] – Hot Fix       X   X
8.1.100.18 [09/22/11] – General       X   X
8.1.000.20 [05/27/11] – Hot Fix       X   X
8.1.000.19 [04/29/11] – General       X   X

Link to 8.0 Product Release Note (Cumulative)
Known Issues and Recommendations
Discontinued Support
Internationalization
Additional Information


Introduction

As of February 1, 2012, Genesys is no longer an affiliate of Alcatel-Lucent; any indication of such affiliation within Genesys products or packaging is no longer applicable. Please see the Genesys website at http://www.genesys.com for more details.

This release note applies to all 8.1 releases of Orchestration Server (ORS).

Use of Third-Party Software

Genesys follows applicable third-party redistribution policies to the extent that Genesys solutions utilize third-party functionality. For specific information on any third-party software used in this product, see the Legal Notices for Orchestration Server. Please contact your Customer Care representative if you have any questions.


Release Number 8.1.400.81 [01/11/19] – Update

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This is an update for this product. This release contains the following new features or functionality:

Corrections and Modifications

This release does not contain any corrections and/or modifications.

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Release Number 8.1.400.80 [11/08/18] – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This is a hot fix for this product. This release contains the following new features or functionality:

Corrections and Modifications

This release contains the following corrections and/or modifications:


ORS now correctly handles scenarios when the Enhanced Routing Script object is deleted and re-created with the same name and the corresponding events from Configuration Server Proxy arrive in an invalid order. Previously, ORS could not find the re-created Enhanced Routing Script object and the session was not created. (ORS-3700)


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Release Number 8.1.400.79 [10/19/18] – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This is a hot fix for this product. This release contains the following new features or functionality:

Corrections and Modifications

This release contains the following corrections and/or modifications:


After opening a socket for communication with Cassandra, the Cassandra library attempts to resolve the address information. Starting with this release, the socket is closed if the attempt does not succeed, resulting in no increase in the number of open sockets. Previously, open sockets were not closed and resulted in an increased number of open sockets. (ORS-3769)


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Release Number 8.1.400.78 [09/28/18] – Update

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This is an Update for this product. This release contains the following new feature:

Corrections and Modifications

This release does not contain any corrections and/or modifications.


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Release Number 8.1.400.77 [08/08/18] – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This is a hot fix for this product. This release does not contain any new features or functionality.

Corrections and Modifications

This release contains the following correction and/or modification:


ORS now successfully handles a high volume of requests from ORS to Cassandra. Previously, in such scenarios, ORS sometimes terminated unexpectedly. (ORS-3669)


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Release Number 8.1.400.75 [06/11/18] – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This is a hot fix for this product. This release contains the following new features or functionality:

Corrections and Modifications

This release does not contain any corrections and modifications.

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Release Number 8.1.400.74 [03/15/18] – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This is a hot fix for this product. This release contains the following new features or functionality:

Corrections and Modifications

This release contains the following corrections and/or modifications:


TLS/SSL is now engaged if the default ORS port is provisioned as secured in accordance with the Genesys Security Guide. In previous versions, engaging TLS/SSL on the default ORS port was not possible. (ORS-3460)


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Release Number 8.1.400.73 [02/21/18] – General

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

There are no restrictions for this release. This release contains the following new feature:

Corrections and Modifications

This release contains the following corrections and/or modifications:


Starting from this release, the Orchestration plug-in is compatible with all 5.x Kibana versions. Previously, beginning with ORS 8.1.400.70, Kibana failed to start if the Orchestration plug-in was deployed under any of the 5.x Kibana versions prior to 5.5.0. (ORS-3499)


ORS now updates the end attribute in the Elasticsearch session document. In previous releases, the end attribute was not updated if a session started before midnight UTC and terminated after midnight UTC. (ORS-3489)


ORS now properly processes delayed SCXML events after session recovery during successive ORS failovers. Earlier, at times, delayed SCXML events published through the <send> action were not processed by the session after recovery from persistent storage under the following conditions:


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Release Number 8.1.400.72 [02/06/18] – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This is a hot fix for this product. This release contains the following new features or functionality:

Corrections and Modifications

This release contains the following correction and/or modification:


Now, when a session with a delayed event is made persistent before an ORS switchover, after session recovery the delayed event is queued with an appropriately adjusted delay and then processed. In previous releases starting from 8.1.400.67, at times and under certain conditions, the delayed event was queued and processed without any further delay after session recovery. (ORS-3471)


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Release Number 8.1.400.71 [12/15/17] – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This is a hot fix for this product. This release does not contain any new features or functionality.

Corrections and Modifications

This release contains the following correction and/or modification:


ORS now creates the ors_session_state Painless Elasticsearch script on startup, when running on a Linux platform and connected to Elasticsearch 5. In previous releases, ORS failed to create the ors_session_state script on startup, when running on a Linux platform and connected to Elasticsearch 5, and as a result, subsequent operations with documents in the session index failed. (ORS-3435)


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Release Number 8.1.400.70 [11/30/17] – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

Note: Starting with this release, the Orchestration plugin is not compatible with versions of Kibana prior to 5.5.0.

This is a hot fix for this product. This release contains the following new features or functionality:

Corrections and Modifications

This release contains the following corrections and/or modifications:


Now, ORS does not remove any spaces from email addresses contained in attributes of the <ixn:createmessage> or <ixn:sendmessage> actions. Previously, spaces were removed from these attributes resulting in display names appearing without spaces in email messages. (ORS-3410)


Now, when using the transcript property of the chat.gettranscript.done SCXML event, no chat messages are missed. Earlier, certain chat messages were missed while populating the transcript property. (ORS-3388)


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Release Number 8.1.400.67 [10/30/17] – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This is a hot fix for this product. This release contains the following improvement:

Corrections and Modifications

This release contains the following modification:


ORS no longer prematurely processes internal events. Previously, ORS sometimes prematurely processed internal events, raised via the <send> element, when actual processing happened earlier than requested by the delay attribute. (ORS-2823)


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Release Number 8.1.400.65 [09/22/17] – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This is a hot fix for this product. This release contains the following new feature:

Corrections and Modifications

This release contains the following modification:


ORS no longer improperly decodes URL-encoded session parameters in the /scxml/start web request, if they contain non-ASCII symbols and the scxml\default-encoding option is not UTF-8. Previously, in this scenario, beginning with ORS 8.1.400.47, Java script exceptions occurred on mapping these parameters with the properties of the _data object. (ORS-3356)


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Release Number 8.1.400.64 [09/08/17] – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This is a hot fix for this product. This release contains the following new features or functionality:

Corrections and Modifications

This release contains the following corrections and/or modifications:


ORS no longer terminates unexpectedly when processing complex interaction user data containing a key-value pair with a non-UTF-8 symbol in its key or value and the scxml\default-encoding option is set to UTF-8. (ORS-3262)


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Release Number 8.1.400.62 [07/20/17] – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This is a hot fix for this product. This release contains the following new features or functionality.

Corrections and Modifications

This release contains the following corrections and/or modifications:


ORS now correctly processes complex "Redirect-Call Service" scenarios as described in the Genesys Events and Models Reference Manual on the Genesys documentation website. (ORS-3285)


This version of ORS fixes possible random/rare issues with actions <ixn:createcall>, <ixn:consultation>, and <ixn:singlesteptransfer> in mute transfer mode. Under certain conditions, the above actions reported errors despite successful call/consult call creation. If you experience these types of issues with an older version of ORS, upgrade to ORS 8.1.400.62 or later and set gts_core options on the ORS Application object as follows:

(ORS-2988)

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Release Number 8.1.400.60 [06/13/17] – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This is a hot fix for this product. This release does not contain any new features or functionality.

Corrections and Modifications

This release contains the following corrections and/or modifications:


ORS now uses the Enhanced Routing Script option, alternate-url, when an SCXML strategy document cannot be retrieved/validated via the main URL. Previously, starting from release 8.1.400.44, ORS did not use this option. (ORS-3191)


ORS now properly processes the scenario in which a web server returns a negative response upon retrieval of at least one of the SCXML documents included in an SCXML strategy. In previous releases, this scenario sometimes produced a memory leak. (ORS-3184)


When ORS is running and the value of any option in the orchestration section (and other sections) is changed, the log no longer erroneously indicates that the dynamic change was ignored. Previously, starting from version 8.1.400.57, ORS would process the option value update and print the following message in the log: Option <option_name> dynamic change ignored because the option is static. (ORS-3237)


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Release Number 8.1.400.58 [05/26/17] – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This is a hot fix for this product. This release contains the following new features or functionality.

Corrections and Modifications

This release does not contain any corrections and/or modifications.


Top of Page


Release Number 8.1.400.57 [04/26/17] – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This is a hot fix for this product. This release does not contain any new features or functionality.

Corrections and Modifications

This release contains the following corrections and/or modifications:


ORS now successfully processes interactions redirected from an external party to a local Routing Point while handling Call Forwarding Loop scenarios in a SIP Server deployment with the Unified OpenScape Voice platform. (ORS-3187)


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Release Number 8.1.400.55 [04/07/17] – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This is a hot fix for this product. This release contains the following new features or functionality.

Corrections and Modifications

This release contains the following corrections and/or modifications:


Legacy pulling of multimedia interactions is no longer interrupted when the number of pending pulling requests reaches the number specified in the value of the mcr-pull-limit option. Previously, starting with ORS version 8.1.400.51, this scenario caused such pulling to stop. Enhanced pulling of multimedia interactions was unaffected by this issue. (ORS-3190)


ORS no longer terminates unexpectedly upon removal of a subscription for a statistic that is not used for an extended time period. (ORS-3169)


The getListItemValue function now raises an exception when the first parameter contains the name of a non-existent object in Configuration Layer. Previously, starting with ORS 8.1.400.49, this scenario caused the function to return an empty string. (ORS-3166)


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Release Number 8.1.400.53 [03/21/17] – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This is a hot fix for this product. This release contains the following new features or functionality.

Corrections and Modifications

This release contains the following corrections and/or modifications:


This release improves how ORS performs a re-association of an interaction with a remote target session started on different ORS node within a cluster. This release introduces new option complete-assoc-on-target-node. It defines the way ORS handles the interaction.added and interaction.present events when associating an interaction with a remote target session running on an ORS node other than the node executing <ixn:associate> action. Previously, in a multimedia deployment, ORS may wrongly distribute the interaction.present event to the remote target session before the interaction was pulled.

complete-assoc-on-target-node
Option section: orchestration
Configuration object: ORS Application object
Default value: false
Valid values: true, false. This option must have the same value for all ORS nodes in a cluster.
Value changes: Changes to this option are applied dynamically.

When this option is set to true, the remote ORS generates interaction.added and interaction.present events after the interaction is associated with the target session. This is the proper mode for handling interactions associated with a remote target session. Genesys recommends it for new deployments, for clusters where ORS nodes can be upgraded simultaneously, or for clusters where all ORS nodes are already upgraded to version 8.1.400.53 or higher.

When this option is set to false:

Use this mode in deployments where ORS nodes in the cluster are upgraded gradually. Set the option value to true as soon as the upgrade of all nodes is completed.

Please note that if you want the remote target session to be able to work effectively with a re-associated interaction, be sure to explicitly place this interaction in any interaction queue that ORS works with. ORS does not automatically do this placement because it does not know strategy developer intentions and subsequent actions.

(ORS-3145)


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Release Number 8.1.400.52 [02/03/17] – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This is a hot fix for this product. This release does not contain new features or functionality.

Corrections and Modifications

This release contains the following corrections and/or modifications:


ORS now properly sends an External Service Protocol (ESP) request when the application type in the <fetch> action URL (srcexpr attribute) is CFGSocialMS. Previously, ORS did not send such an ESP request. This scenario could occur, for example, with a strategy that used an External Service block to reply to a Social Media interaction. (ORS-3122)


Now, when ORS sends a request for an SCXML document and the HTTP response contains directive 'no-cache="set-cookie"' in the Cache-control header, the retrieved document will be cached. In previous releases, the retrieved document was not cached. (ORS-3120)


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Release Number 8.1.400.51 [01/12/17] – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This is a hot fix for this product. This release contains the following new features or functionality.

Corrections and Modifications

This release contains the following corrections and/or modifications:


Now, JSON arrays are supported in JSON-encoded session startup parameters in an /scxml/session/start HTTP POST request. In this case, set the option orchestration/parse-start-params to true. Previously, if a JSON-encoded array contained more than one element, no array elements were assigned to the array object. (ORS-3098)


ORS can now successfully handle simultaneous reconnect attempts to multiple Cassandra nodes after connections were lost. Previously, in such a scenario, ORS sometimes terminated unexpectedly. (ORS-3014)


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Release Number 8.1.400.50 [12/16/16] – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This is a hot fix for this product. This release does not contain new features or functionality.

Corrections and Modifications

This release contains the following corrections and/or modifications:


ORS no longer experiences a random/rare shutdown when a negative (4xx, 5xx) response is received for at least one of the non-conditional GET requests submitted by the SCXML library to retrieve root and included documents from a web server. Previously, such a shutdown could occur due to an issue in the third party library. (ORS-3088)


When retrieving SCXML strategies and executing <session:fetch> actions of HTTP types (GET, POST, and so on), ORS now supports IPv6 connections. If enforced resolution of domain names to an IPv6 address is required, use option scxml/http-curl-ip-family. (ORS-3083)


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Release Number 8.1.400.49 [12/07/16] – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This is a hot fix for this product. This release contains the following new features or functionality:

Corrections and Modifications

This release includes the following corrections and/or modifications.


ORS no longer experiences delays when debugging a large SCXML application. Previously, in this scenario, ORS could experience delays up to 30 seconds and longer. (ORS-2977)

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Release Number 8.1.400.48 [09/23/16] – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This is a hot fix for this product. This release contains the following new features or functionality:

Corrections and Modifications

This release includes the following corrections and/or modifications.


ORS no longer experiences a memory leak during execution of <session:fetch> when attribute method is esp. (ORS-2967)

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Release Number 8.1.400.47 [08/29/16] – General

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

There are no restrictions for this release. This release contains the following new features or functionality.

Corrections and Modifications

This release does not include any corrections.

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Release Number 8.1.400.46 [08/03/16] – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This is a hot fix for this product. This release contains the following new features or functionality:

Corrections and Modifications

This release does not include any corrections.

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Release Number 8.1.400.45 [07/29/16] – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This is a hot fix for this product. This release contains the following new features or functionality:

(ORS-2512)

Corrections and Modifications

This release includes the following corrections and modifications:


ORS now blocks an incorrect attempt to start a new session immediately after detaching an interaction until the free interaction is pulled again. (ORS-2901)


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Release Number 8.1.400.44 [06/24/16] – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This is a hot fix for this product. This release contains the following new features or functionality:

Corrections and Modifications

This release includes the following corrections and modifications:


When a child element <param> of action <session:fetch method="'urs'"> uses a numeric property of a JavaScript object set as a value, ORS now properly encodes it upon transmission to Universal Routing Server. (ORS-2862)


ORS no longer terminates unexpectedly when the attr_party_type attribute is missing in Interaction Server events. (ORS-2849)


In previous 8.1.4 versions, if getMinData/getMaxData/getAvgData functions were called the first time (without explicit subscription preceding them) for a given combination of objects and statistics, they returned an undefined value. Now, in this scenario, these functions return the correct value of statistic. (ORS-2832)


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Release Number 8.1.400.43 [05/13/16] – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This is a hot fix for this product. This release contains the following new features or functionality:

Corrections and Modifications

This release includes the following corrections and modifications:


ORS now correctly manages the Enhanced Routing Script if it was dynamically added in the Configuration Layer as the last object of the group containing the following objects required for enhanced pulling: Interaction Queue, Interaction Queue View, Interaction Submitter, and Enhanced Routing Script. Previously in this scenario, ORS did not detect the addition of the Enhanced Routing Script until the configuration of any object related to enhanced pulling was changed or ORS was restarted. (ORS-2831)


This version of ORS is built with a new Log Library that contains the fixed logging issue. Previously, ORS occasionally created empty log files. (ORS-2009)


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Release Number 8.1.400.42 [04/19/16] – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This is a hot fix for this product. This release contains the following new features or functionality:

Corrections and Modifications

This release includes the following corrections and modifications:


In an ORS cluster deployment, where several ORS nodes pull interactions simultaneously from one queue and redirect them to another queue, ORS now correctly returns a multimedia interaction to the same queue from which it was taken. Previously, in this deployment, ORS sometimes incorrectly returned interactions to the first queue. (ORS-2772)


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Release Number 8.1.400.40 [03/31/16] – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This is a hot fix for this product. This release contains the following new features or functionality.

Corrections and Modifications

This release contains the following corrections and/or modifications:


ORS no longer occasionally experiences unsolicited memory growth under high load conditions in a configuration with primary/backup synchronization enabled for voice treatment requests. (ORS-2746)


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Release Number 8.1.400.39 [03/22/16] – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This is a hot fix for this product. This release contains the following new features or functionality.

Corrections and Modifications

This release contains the following corrections and/or modifications:


The lookup time for option def-statserver-name is improved in the following scenario: When the option is not configured on a Routing Point and the T-Server responsible for the call processing is not defined in the Switch object in Configuration Layer. Previously, a delay could occur (hundreds of milliseconds) when an ORS Connections list contained a large number of T-Servers. (ORS-2695)


ORS no longer terminates unexpectedly when configured with an unsupported value of the default-encoding option. ORS now prints an error message: Could not create default transcoder for: <configuration value> and gracefully exits. (ORS-2397)


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Release Number 8.1.400.36 [02/29/16] – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This is a hot fix for this product. This release contains the following new features or functionality:

Corrections and Modifications

This release contains the following corrections and/or modifications:


An updated application no longer terminates unexpectedly when ORS requests a long list of Universal Contact Server interactions, or when requesting another large JSON object through a callback. (ORS-2679)


ORS no longer terminates unexpectedly when a Routing Point is dynamically added to the Configuration Layer during a call involving this Routing Point. (ORS-2655)


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Release Number 8.1.400.35 [01/29/16] – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This is a hot fix for this product. This release contains the following new features or functionality:

Corrections and Modifications

This release contains the following corrections and/or modifications:


The ORS log now contains Debug-related messages with string DebugClientProxy at the start of such messages. Previously, the ORS log did not contain Debug-related messages. (ORS-2618)


ORS no longer terminates unexpectedly when executing sessions that persist for too long. Previously, ORS could sometimes interpret such sessions as timed out and mistakenly terminate them. (ORS-2529)


ORS no longer becomes unresponsive when executing multiple sessions that use JavaScript. Previously, deadlocks could sometimes occur during this scenario when persistence was enabled. (ORS-2428)


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Release Number 8.1.400.34 [01/12/16] – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This is a hot fix for this product. This release contains the following new features or functionality.

Corrections and Modifications

This release does not contain any corrections and/or modifications.

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Release Number 8.1.400.33 [12/23/15] – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This is a hot fix for this product. This release contains the following new features or functionality.

Corrections and Modifications

This release does not contain any corrections and/or modifications.

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Release Number 8.1.400.32 [12/11/15] – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This is a hot fix for this product. This release does not contain new features or functionality.

Corrections and Modifications

This release contains the following corrections and/or modifications:


In a Linux environment, ORS now properly handles the scenario where a zero socket handler is used for a socket connection. Previously in this scenario, socket connections could unexpectedly close and all subsequent connections could be incorrectly processed. (ORS-2563, ORS-1608)


ORS can now redirect pulled Interactions to the Agents and/or Places that were created after ORS startup. Previously in this scenario, ORS printed an error and the redirect was not completed. (ORS-2546)


The sData function now correctly returns an undefined value when that function is used to obtain statistical data through URS and the required Stat Server is not accessible or an invalid statistic was requested. Previously in this scenario, the function did not return any value and ORS stopped processing the interaction. (ORS-2500)


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Release Number 8.1.400.31 [11/30/15] – General

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

There are no restrictions for this release. This release contains the following new features or functionality.

Corrections and Modifications

This release does not contain any corrections and/or modifications.

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Release Number 8.1.400.30 [10/23/15] – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This is a hot fix for this product. This release contains the following new features or functionality.

Corrections and Modifications

This release contains the following corrections and/or modifications:


ORS processing is improved to minimize the probability of a User Data update failure if an SCXML script does not explicitly detach an interaction before a successful <ixn:redirect>. Previously, in this scenario, ORS could fail to remove session-specific User Data from an interaction when an automatic detach was performed upon session termination and a race condition existed where one party in a call was already deleted before the new one was added. Genesys recommends to explicitly detach an interaction from a session before routing. (ORS-2465)


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Release Number 8.1.400.28 [10/05/15] – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This is a hot fix for this product. This release contains no new features or functionality.

Corrections and Modifications

This release contains the following corrections and/or modifications:


On the Windows 64-bit platform, ORS now uses a third-party memory allocator instead of a standard heap performance counter, which improves performance under high load conditions.(ORS-2445)


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Release Number 8.1.400.27 [09/15/15] – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This is a hot fix for this product. This release contains the following new features or functionality.

Corrections and Modifications

This release contains the following corrections and/or modifications:


ORS now correctly provisions Orchestration-specific User Data in an interaction created via <ixn:createmessage> with the relatedixn attribute defined as a child interaction. Now, if the parent session is still active, child interactions will be attached to it. Previously, in this scenario, when processing such a child interaction that it did not create, ORS attempted to create a new session when the parent session had not yet terminated. (ORS-2388)


ORS now correctly raises error.interaction.redirect to a session in the following scenario: when RequestRouteCall fails on T-Server, the call is abandoned, and T-Server distributes EventError for the RequestRouteCall message after the EventCallDeleted event. Previously in this scenario, ORS did not raise error.interaction.redirect to a session. (ORS-2365)


In a blind transfer scenario, ORS now properly raises the dialog.start.done event into a session after it receives the EventTreatmentEnd event when the <dialog> action is applied to a consultation call, but the corresponding treatment finishes after transfer completion. Previously, in such a blind transfer scenario, ORS did not raise the dialog.start.done event. (ORS-2280)


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Release Number 8.1.400.26 [09/02/15] – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This is a hot fix for this product. This release contains the following new features or functionality.

Corrections and Modifications

This release contains the following corrections and/or modifications:


When operating in a Red Hat Enterprise Linux platform environment, ORS can now successfully handle URLs of a length greater than 2,048 bytes. Previously in such an environment, ORS sometimes terminated unexpectedly upon execution of the <session:fetch> action with the HTTP GET method. (ORS-2451)


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Release Number 8.1.400.24 [08/05/15] – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This is a hot fix for this product. This release contains the following new features or functionality.

Corrections and Modifications

This release contains the following corrections and/or modifications:


ORS now honors the configured value of scxml/persistence-max-active and will begin deactivating sessions once the active session load reaches 75% of this configured value. Previously, ORS could begin prematurely deactivating sessions as soon as there were at least 750 active sessions, which could lead to ORS resources being completely consumed by session restoration, consequently delaying the processing of SCXML sessions. (ORS-2383)


ORS no longer sometimes terminates unexpectedly in the scenario where the processing of events interferes with session recovery, when ORS is under heavy load. (ORS-2384)


ORS has improved its compilation of pre-processed SCXML documents. Because of this, it no longer experiences memory growth when the allocated cache size for compiled documents is exceeded—either when the allocated cache size is insufficient for storing all compiled documents or when some documents exceed the maximum size. (ORS-2385)


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Release Number 8.1.400.22 [07/01/15] – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This is a hot fix for this product. This release contains no new features or functionality.

Corrections and Modifications

This release contains the following corrections and/or modifications:


Now, Orchestration Server no longer becomes unstable if it receives certain call-related T-Events with an empty ThisDN or OtherDN attribute. (ORS-2200)


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Release Number 8.1.400.21 [06/25/15] – General

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

There are no restrictions for this release. This section describes new features that were introduced in the 8.1.400.21 release of Orchestration Server.

Corrections and Modifications

This release contains the following corrections and modifications:

ORS no longer pulls interactions from a Workbin’s Private views when View\WorkbinView is configured as true. (ORS-2288)


Upon reconnect to Interaction Server or its backup instance, ORS is now able to continue processing interactions in a routing state that were pulled at the moment of the Interaction Server unexpected termination. (ORS-2286)


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Release Number 8.1.400.20 [06/12/15] – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This is a hot fix for this product. This release contains the following new features or functionality:

Corrections and Modifications

This release contains the following corrections and modifications:


The SData function now returns the correct value of a statistic when called for the first time for a given combination of objects and statistics. Previously, the function sometimes returned an undefined value. (ORS-2299)


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Release Number 8.1.400.18 [05/18/15] – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This is a hot fix for this product. This release contains no new features or functionality.

Corrections and Modifications

This release contains the following corrections and modifications:


The ORS parameter substitution feature, described in Release 8.1.300.27, now works properly when configuring parameters in an Enhanced Routing Script object. When specifying the SCXML document to load, ORS no longer sometimes stops unexpectedly during pre-emptive revalidation of cached entries. This could occur when processing parameter substitutions for Enhanced Routing Script url/alternate-url options and/or <xi:include>paths. (ORS-2269)


ORS now dynamically processes changes to and configuration of the def-statserver-name option for a Tenant. (ORS-2264)


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Release Number 8.1.400.17 [05/07/15] – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This is a hot fix for this product. This release contains the following new features or functionality.

Corrections and Modifications

This release contains the following corrections and modifications:


ORS no longer sometimes terminates unexpectedly when the function sData and a value-returning function of another type (for example, getConfigOption) are called immediately, one after another. Previously, this could occur between releases 8.1.400.12 and 8.1.400.15. (ORS-2221)

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Release Number 8.1.400.15 [04/14/15] – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This is a hot fix for this product. This release contains the following new features or functionality.

Corrections and Modifications

This release contains the following corrections and modifications:


While operating under load following the use of the Composer ORS Debugger, Orchestration Server no longer sometimes becomes unresponsive with unterminated debugging sessions.

Note: Genesys does not recommend the use of Composer's ORS Debugger in a production environment. Use the ORS Debugger only for development purposes. (ORS-2197)


Orchestration Server now correctly processes voice interactions when attempting to connect to an HA pair of initializing T-Servers, when the connection to the T-Server running in Backup mode is established first. Previously, in such a scenario, interaction processing could fail. (ORS-2192)


The Orchestration Server persistence component no longer occasionally fails to persist a session to a server-node relationship. Previously, this could cause session recovery failure upon an Orchestration failover. (ORS-2190)


Orchestration Server no longer stops unexpectedly in a scenario where it attempts to terminate a session for a second time. (ORS-2171)


While processing sessions, Orchestration Server no longer becomes unresponsive as a result of an abnormally high frequency of requests to execute the getListItemValue function. (ORS-2159)


In a deployment where T-Server sends only EventRouteRequest but not EventQueued, upon session creation, Orchestration Server now successfully handles the first user data update when information about the session is attached to the interaction. In this case, ORSI key with sessionID+ is set. (ORS-2153)


Orchestration server now correctly handles disconnection from one Cassandra instance in a deployment with multiple Cassandra instances per ORS node. (ORS-2064)


Orchestration Server now successfully processes delayed events under high load conditions. Previously (but rarely), under high load conditions, delayed events could sometimes not be raised (processed) at all, which caused a session to become permanently stuck. (ORS-2214).


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Release Number 8.1.400.12 [02/18/15] – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This is a hot fix for this product. This release contains no new features or functionality.

Corrections and Modifications

This release contains the following corrections and modifications:


Now, when the ucs attribute of the hints attribute is set to true in the <ixn:terminate> action, ORS sends all existing user data in the external_service_request message, when Method = StopProcessing in addition to the key-value pairs required for this request. As a result, user data is no longer lost. (ORS-2020)


Now, upon detaching an interaction from a session (explicitly or during auto-detaching when a session ends), ORS only sends a request to delete the ORSI:xxx:<Real_ixn_ID> key, and does not send a request to delete the ORSI:xxx:0 key. Previously, ORS sent both requests.

Note: ORS still may send both requests during session recovery (as before this fix) when one ORS instance tries to recover a session that was created by another ORS instance. (ORS-2047)


Now, upon startup, an ORS Application will report a status of Service Unavailable to Management Layer until it is completely initialized. Previously, an ORS Application reported a status of Running to Management Layer before it was fully initialized. (ORS-2048)


The following Open Media interaction attributes are now accessible as properties of msgbased or chat objects:

Note:The properties is_online and is_locked are presented as Boolean values [true | false] while appropriate attributes in events are presented as integer values [1 | 0]. (ORS-2052)


When ORS simultaneously reconnects to Configuration Server and Universal Routing Server and the connection to Configuration Server was established first, ORS no longer occasionally stops trying to reconnect to Universal Routing Server. (ORS-2081)


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Release Number 8.1.400.11 [12/23/14] – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This is a hot fix for this product. This release contains the following new features or functionality:

Corrections and Modifications

This release includes the following corrections and modifications:


ORS no longer terminates unexpectedly when, while running under a heavy load, it reads the configuration after a reconnection to Configuration Server. Previously in this scenario, ORS sometimes terminated. (ORS-1966)


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Release Number 8.1.400.09 [11/14/14] – General

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

There are no restrictions for this release. This section describes new features that were introduced in this release of Orchestration Server.

Corrections and Modifications

This release includes the following corrections and modifications:


Orchestration Server now populates the AttributeLocation in RequestInitiateTransfer when the action element is used to initiate a consultation call to a multi-site destination. (ORS-1254)


When an HTTP request is delivered to the Orchestration Server (ORS) node that owns the session, but has no cookie related to this session, ORS now adds a Set-Cookie header in a 200 OK response. This allows for a load balancer that supports “sticky” sessions to redirect any subsequent requests about that ORS session to the ORS node that handles the session. Previously in this scenario, ORS did not add a Set-Cookie header in the HTTP response, which resulted in additional redirections of the HTTP requests to the proper ORS node. (ORS-1845)


For multimedia interactions the data automatically provided by Universal Routing Server for reporting solutions is now available. This includes data which is attached to interactions and partial data that is provided in Virtual Queue events. The keys that apply to multimedia interactions include:

RVQID, RVQDBID, RTargetRule, RTargetAgentGroup, RTargetPlaceGroup, RPVQID, Reason, RTargetRuleSelected, RTargetTypeSelected, RTargetObjectSelected, RTargetAgentSelected, RTargetPlaceSelected, RTenant, RRequestedSkillCombination. (ORS-1038)


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Release Number 8.1.300.67 [01/28/16] – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This is a hot fix for this product. This release contains the following new features or functionality:

Corrections and Modifications

This release contains the following corrections and/or modifications:


ORS no longer terminates unexpectedly when a Routing Point object is dynamically added to the Configuration Layer during a call involving this Routing Point. (ORS-2653)


When operating in a Red Hat Enterprise Linux environment, ORS can now successfully handle URLs of a length greater than 2,048 bytes. Previously in such an environment, ORS sometimes terminated unexpectedly upon execution of the <session:fetch> action with the HTTP GET method. (ORS-2462)


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Release Number 8.1.300.66 [08/04/15] – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This is a hot fix for this product. This release contains no new features or functionality.

Corrections and Modifications

This release contains the following corrections and/or modifications.


ORS now honors the configured value of scxml/persistence-max-active and will begin deactivating sessions once the active session load reaches 75% of this configured value. Previously, ORS could begin prematurely deactivating sessions as soon as there were at least 750 active sessions, which could lead to ORS resources being completely consumed by session restoration, consequently delaying the processing of SCXML sessions. (ORS-2370)


ORS now correctly restores loop detection settings during session recovery. (ORS-2355)


ORS no longer sometimes terminates unexpectedly in the scenario where the processing of events interferes with session recovery, when ORS is under heavy load. (ORS-2332)


ORS has improved its compilation of pre-processed SCXML documents. Because of this, it no longer experiences memory growth when the allocated cache size for compiled documents is exceeded—either when the allocated cache size is insufficient for storing all compiled documents or when some documents exceed the maximum size. (ORS-2325)


The ors.js file must always be defined in the js-preload-files option to ensure successful execution of SCXML applications if the ixnid parameter is not explicitly provided in the request. (ORS-2335)


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Release Number 8.1.300.64 [07/01/15] – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This is a hot fix for this product. This release contains the following new features or functionality.

Corrections and Modifications

This release does not contain any new corrections or modifications.

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Release Number 8.1.300.63 [05/18/15] – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This is a hot fix for this product. This release contains no new features or functionality.

Corrections and Modifications

This release contains the following corrections and modifications:


The ORS parameter substitution feature, described in Release 8.1.300.27, now works properly when configuring parameters in an Enhanced Routing Script object. When specifying the SCXML document to load, ORS no longer sometimes stops unexpectedly during pre-emptive revalidation of cached entries. This could occur when processing parameter substitutions for Enhanced Routing Script url/alternate-url options and/or <xi:include>paths. (ORS-2269)


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Release Number 8.1.300.62 [04/15/15] – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This is a hot fix for this product. This release contains the following new features or functionality.

Corrections and Modifications

This release contains the following corrections and/or modifications:


Orchestration Server now successfully processes delayed events under high load conditions. Previously (but rarely), under high load conditions, delayed events could sometimes not be raised (processed) at all, which caused a session to become permanently stuck. (ORS-2220).


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Release Number 8.1.300.61 [03/27/15] – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This is a hot fix for this product. This release contains no new features or functionality.

Corrections and Modifications

This release contains the following corrections and modifications:


While operating under load following the use of the Composer ORS Debugger, Orchestration Server no longer sometimes becomes unresponsive with unterminated debugging sessions.

Note: Genesys does not recommend the use of Composer's ORS Debugger in a production environment. Use the ORS Debugger only for development purposes. (ORS-2101)


Previously, Orchestration Server sometimes did not properly react on T-Events when T-Server incorrectly distributed them for non-registered DNs, which resulted in sessions not being created and voice interactions not being processed. This issue was fixed in T-Server Common Part. Consult Genesys Customer Care to determine if this issue was resolved for your specific type of T-Server. (ORS-2025)


Orchestration Server now correctly processes voice interactions when attempting to connect to an HA pair of initializing T-Servers, when the connection to the T-Server running in Backup mode is established first. Previously, in such a scenario, interaction processing could fail. (ORS-2166)


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Release Number 8.1.300.60 [03/19/15] – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This is a hot fix for this product. This release contains no new features or functionality.

Corrections and Modifications

This release contains the following corrections and modifications:


Orchestration Server no longer stops unexpectedly in a scenario where it attempts to terminate a session for a second time. (ORS-2170)


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Release Number 8.1.300.57 [03/06/15] – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This is a hot fix for this product. This release contains no new features or functionality.

Corrections and Modifications

This release contains the following corrections and modifications:


While processing sessions, Orchestration Server no longer becomes unresponsive as a result of an abnormally high frequency of requests to execute the getListItemValue function. (ORS-2133)


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Release Number 8.1.300.56 [02/26/15] – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This is a hot fix for this product. This release contains no new features or functionality.

Corrections and Modifications

This release contains the following corrections and modifications:


Orchestration Server now allows call user data to be updated when the SCXML session does not own the call. (ORS-2112)


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Release Number 8.1.300.55 [02/09/15] – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This is a hot fix for this product. This release contains no new features or functionality.

Corrections and Modifications

This release contains the following corrections and modifications:


When ORS simultaneously reconnects to Configuration Server and Universal Routing Server and the connection to Configuration Server was established first, ORS no longer occasionally stops reconnect attempts to Universal Routing Server. (ORS-2011)


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Release Number 8.1.300.54 [01/28/15] – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This is a hot fix for this product. This release contains no new features or functionality.

Corrections and Modifications

This release contains the following corrections and modifications:


Now, upon detaching an interaction from a session (explicitly or during auto-detaching when a session ends), ORS only sends a request to delete the ORSI:xxx:<Real_ixn_ID> key, and does not send a request to delete the ORSI:xxx:0 key. Previously, ORS sent both requests.

Note: ORS still may send both requests during session recovery (as before this fix) when one ORS instance tries to recover a session that was created by another ORS instance. (ORS-1954)


Now, upon startup, an ORS Application will report status Service Unavailable to Management Layer until it is completely initialized. Previously, an ORS Application reported status Running to Management Layer before it was fully initialized. (ORS-1631)


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Release Number 8.1.300.53 [01/08/15] – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This is a hot fix for this product. This release contains no new features or functionality.

Corrections and Modifications

This release contains the following corrections and modifications:


Orchestration Server now correctly handles disconnection from one Cassandra instance in a deployment with multiple Cassandra instances per ORS Node. (ORS-2028)


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Release Number 8.1.300.52 [12/05/14] – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This is a hot fix for this product. This release contains the following new features or functionality:

Corrections and Modifications

This release includes the following corrections and modifications:


Orchestration Servers configured as High Availability pairs can now automatically synchronize voice treatment request data when a treatment is directly requested by ORS, thereby ensuring a smooth switchover. For more information, see Data Synchronization Between Primary and Backup ORS. (ORS-1990)


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Release Number 8.1.300.51 [11/13/14] – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This is a hot fix for this product. This release contains the following new features or functionality:

Corrections and Modifications

This release includes the following corrections and modifications:


ORS no longer terminates unexpectedly when, while running under a heavy load, it reads the configuration after a reconnection to Configuration Server. Previously in this scenario, ORS sometimes terminated. (ORS-1889)


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Release Number 8.1.300.50 [10/17/14] – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This is a hot fix for this product. This release contains no new features or functionality.

Corrections and Modifications

This release contains the following corrections and modifications:


Now after an Interaction Server switchover/reconnect, Orchestration Server properly creates an SCXML session for an interaction that it pulled immediately after the reconnect to the new Primary Interaction Server. Previously in this scenario, due to race conditions, Orchestration Server did not always create a session for the pulled interaction. (ORS-1918)


Orchestration Server now submits the proper values to Universal Routing Server for UserData attributes Queue and PlacedInQueueAt in requests CreateVirtualCall and UpdateVirtualCall when an interaction is redirected from one interaction queue to another. Previously, Orchestration Server sometimes used the attribute values from requests related to the initial interaction queue. (ORS-1933)


Orchestration Server now correctly uses the values set in Application level options scxml/http-max-age and scxml/http-max-stale. (ORS-1877)


When Orchestration Server processes the classification:screen or classification:classify action with attribute fromudata, it now correctly attaches the original interaction user data pair, referenced by the fromudata attribute, to the external service request generated upon execution of that action. This functionality is available beginning with Composer version 8.1.301.01.(ORS-1822)


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Release Number 8.1.300.48 [09/12/14] – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This is a hot fix for this product. This release contains the following new functionality:

Corrections and Modifications

This release contains the following corrections and modifications:


Orchestration Server no longer unexpectedly terminates when a malformed XML message is delivered via the Debug client. (ORS-1826)


Orchestration Server now exhibits shorter document retrieval times when cached items expire or need renewal. (ORS-1824)


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Release Number 8.1.300.47 [08/22/14] – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This is a hot fix for this product. This release contains the following new functionality:

Corrections and Modifications

This release contains the following corrections and modifications:


Orchestration Server no longer exits unexpectedly when an SCXML session terminates as a result of exceeding the value configured in the max-state-entry-count option. (ORS-1786)


Orchestration Server now sets the time to live in Cassandra for information required to support proactive session recovery, which corrects an issue when failover within the Composer debugger occurred and the session was terminated. The time to live for the information in Cassandra is the configured scxml/max-session-age plus 3600 seconds. After this period the data within Cassandra will be marked as deleted. (ORS-1544)


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Release Number 8.1.300.46 [08/04/14] – General

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

There are no restrictions for this release. This release contains the following new functionality:

Note: This version was first released as a Hot Fix on 07/28/14.

Corrections and Modifications

This release contains the following corrections and modifications:


ORS no longer exhibits periodic and significant increases to document retrieval time (even for cached items). (ORS-1757)


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Release Number 8.1.300.45 [07/09/14] – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This is a hot fix for this product. This release contains the following new functionality.

Corrections and Modifications

This release contains the following corrections and modifications:


When connection to persistent storage is disabled or persistent storage is not available, Orchestration Server now properly removes the cached data of terminated sessions. This enables the processing of long-lived sessions, if the number of current active sessions does not exceed the number specified in the max-cache-count option. Previously, processing of the oldest sessions could fail due to ORS improperly removing active session data from the cache. (ORS-1694)


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Release Number 8.1.300.43 [06/17/14] – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This is a hot fix for this product. This release contains the following new functionality:

Corrections and Modifications

This release contains the following corrections and modifications:

When an empty persisted session is restored upon restart of an Orchestration Server, ORS now properly handles the session. Previously, when an empty session was restored upon restart, the empty session could cause ORS to terminate unexpectedly. (ORS-1663)


When an HTTP connection is closed and new one is created with same file descriptor, Orchestration Server now sends the HTTP response to the correct connection. Previously in this scenario, Orchestration Server could sometimes send the HTTP response for the request that came from the first connection to the new connection. (ORS-1662)


Orchestration Server now properly writes to the log file on a network drive when the network is restored after an outage. (ORS-1576)


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Release Number 8.1.300.41 [05/23/14] – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This is a hot fix for this product. This release contains the following new functionality:

Corrections and Modifications

This release contains the following corrections and modifications:


Orchestration Server no longer fails to persist Sessions when the connection to a single Cassandra instance in a Cassandra cluster is lost. The issue only applies to a Cassandra cluster deployed on Linux. (ORS-1650)


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Release Number 8.1.300.40 [05/12/14] – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This is a hot fix for this product. This release contains no new features or functionality.

Corrections and Modifications

This release contains the following corrections and modifications:


Orchestration Server will now properly populate the event.data.requestid property for various events, such as queue.submit.done or dialog.playsound.done, when the corresponding action has been executed via Universal Routing Server. Previously, after requestid became larger than 16777215, ORS sometimes populated that property with the wrong value due to incorrect conversion of JSON-encoded event data received from Universal Routing Server.

For example, in SCXML code generated for standard Play Sound block in Composer, the transition for the dialog.playsound.done event looks like this:

<transition event="dialog.playsound.done" cond="_event.data.requestid== App_PlaySound1['requestid']" target="$$_MY_PREFIX_$$.COMPLETE">

As a result, if the event.data.requestid property has an incorrect value, a condition check will return false, the transition will never occur, and the session will remain in that state. (ORS-1632)


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Release Number 8.1.300.39 [05/02/14] – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This is a hot fix for this product. This release contains the following new functionality:

Corrections and Modifications

This release contains the following corrections and modifications:


Now, when the functions-by-urs option is set to false, Orchestration Server overrides value of the get-list-item-by-urs option and retrieves the List item value directly from Configuration Layer. Previously, to retrieve the List item value directly from Configuration Layer, the value of both options should have been manually set to false. Note that the get-list-item-by-urs option, which covers only one function, is now obsolete should not be used. It is replaced by the functions-by-urs option, which covers six functions. (ORS-1560)


Orchestration Server now successfully detaches an interaction from a session in the scenario where the interaction originated from a DN not monitored by ORS. Previously, in such a scenario, the attempt to update User Data on behalf of such a DN could lead to a failure to detach the interaction from the session. (ORS-1559)


Orchestration Server performance under high load conditions is improved by changes in thread management and additional levels of caching. Previously, under high load conditions, Orchestration Server could experience delays during document retrieval and session creation. (ORS-1520, ORS-1499)


Changes in Orchestration Server's internal threading model and underlying ECMAScript implementation have produced more consistent and efficient ECMAScript execution times. (ORS-1497)


If persistence is enabled, Orchestration Server now successfully persists a session in a state where the _persist attribute of the <state> element is set to must. (ORS-1543)


Orchestration Server does not persist a session in a state where the _persist attribute of the <state> element is set to no. (ORS-1542)


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Release Number 8.1.300.36 [04/18/14] – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This is a hot fix for this product. This release contains the following new functionality:

Corrections and Modifications

This release contains the following corrections and modifications:


Orchestration Server now reports the dialog.play.done event in the scenario where a SIP Server failover occurs while a treatment requested by ORS is in progress. Previously, ORS did not report the dialog.play.done event in such a scenario. (ORS-1551)


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Release Number 8.1.300.35 [03/27/14] – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This is a hot fix for this product. This release contains the following new functionality:

Corrections and Modifications

This release contains the following corrections and modifications:


Orchestration Server now uses a cached version of a fetched SCXML document if the same document is utilized by SCXML applications repetitively within the timeframe specified in the http-max-age and http-max-stale options configured on the ORS Application object. Previously, ORS ignored values specified in the options and loaded SCXML documents from the application server for every new session. (ORS-1477)


Orchestration Server no longer terminates unexpectedly after a T-Server is removed from the Connections tab of the ORS Application object in the Configuration Layer while processing a high volume of calls. (ORS-1495)


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Release Number 8.1.300.33 [03/11/14] – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This is a hot fix for this product. This release contains no new features or functionality.

Corrections and Modifications

This release contains the following corrections and modifications:


Orchestration Server no longer delays sending new statistic subscription requests to Universal Routing Server in the scenario where the same statistic for the same object was simultaneously requested from two or more SCXML applications. (ORS-1500)


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Release Number 8.1.300.32 [02/18/14] – General

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

There are no restrictions for this release. This release contains the following new functionality:

This version was first released as a Hot Fix on 02/05/14.

Corrections and Modifications

This release does not contain any new corrections or modifications.

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Release Number 8.1.300.29 [12/20/13] – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This is a hot fix for this product. This release contains the following new functionality:

Corrections and Modifications

This release contains the following corrections and/or modifications:


Orchestration Server 8.1.3 now properly populates the AttributeExtensions of a RequestMakeCall request with the hints attribute specified in the <ixn:createcall> action element. (ORS-1312)


When debugging SCXML applications, Orchestration Server no longer terminates a session when infinite loop prevention is enabled. Now, ORS disables loop prevention functionality when the Debug Client is connected. (ORS-1407)


Orchestration Server no longer terminates unexpectedly when working with Universal Routing Server releases earlier then 8.1.3. (ORS-1377)


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Release Number 8.1.300.27 [11/20/13] – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This is a hot fix for this product. This release contains the following new functionality:

 

 

Corrections and Modifications

This release contains the following correction and modification:


Orchestration Server now populates all key-value pairs into RequestUpdateUserData when the input parameter of the_genesys.ixn.setuData function is an Array object containing more than 100 elements. Previously, ORS did not populate the 100th key-value pair into RequestUpdateUserData sent to T-Server. (ORS-1362)


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Release Number 8.1.300.25 [10/18/13] – General

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

There are no restrictions for this release. This section describes new features that were introduced in the 8.1.3 release of Orchestration Server.

Corrections and Modifications

This release contains the following corrections and modifications:


Orchestration Server now sends the HTTP fetch request to the address specified in the alternate-url option after the fetch-timeout has expired. (ORS-1057, ORS-1048)


Orchestration Server no longer terminates on startup if connection to Cassandra is not established. ORS 8.1.3 does not require a connection to Cassandra. If a connection is not present, a corresponding error message is printed in the log and ORS continues to operate. Note that Session Recovery and Scheduled Session functionality will not be available. (ORS-1055)


Orchestration Server 8.1.3 now correctly handles processing of voice interactions where, due to the network related issues, ORS nodes have inconsistent information about which T‑Server from an HA pair is running in primary mode. Previously, in these scenarios the same interaction was processed by multiple nodes. (ORS-1029)


The “split-brain” scenario issue, in which a reconnect between Super Nodes leads to two Master Super Nodes, is resolved with the new architecture. Orchestration Server 8.1.3 does not support Super Nodes and Master Super Nodes in the new ORS cluster architecture. (ORS-1018)


Orchestration Server no longer terminates on startup if there are stuck sessions in Cassandra. (ORS-991)


A change in cluster configuration no longer results in Orchestration Server termination. This issue is resolved with the new ORS 8.1.3 architecture. (ORS-990, ER# 316085692)


Session processing thread mechanism has been improved. Issue with stuck threads no longer occurs. (ORS-989)


Orchestration Server no longer places multimedia interactions back into the queue when an ORS Node terminates. The processing of these interactions continues when ORS is restarted. (ORS-980)


Orchestration Server no longer places multimedia interactions back into the queue when the interaction is routed to the agent. (ORS-974, ER# 313650126)


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Release Number 8.1.200.78 [03/12/14] – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This is a hot fix for this product. This release contains no new features or functionality.

Corrections and Modifications

This release contains the following corrections or modifications.


Orchestration Server no longer prints misleading event processing error messages in the log. (ORS-1491)


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Release Number 8.1.200.77 [12/04/13] – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This is a hot fix for this product. This release contains the following new functionality: (ORS-1386)

Corrections and Modifications

This release does not contain any new corrections or modifications.

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Release Number 8.1.200.76 [10/22/13] – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This is a hot fix for this product. This release contains no new features or functionality.

Corrections and Modifications

This release contains the following corrections and modifications:


Orchestration Server no longer delays session creation while operating under a large workload in a high-concurrence environment where internal tasks are competing for resources. (ORS-1326)


The process of negotiation between Orchestration Server Super Nodes to select the new Master Super Node has been improved. Orchestration Server now correctly selects one Master Super Node in a scenario where an existing Master Super Node has been disconnected from the cluster by a temporary network outage. Previously, a temporary disconnect of the Master Super Node could result in two ORS Master Super Nodes controlling the same call. (ORS-1313)


Orchestration Server now sends RequestDistributeUserEvent to the correct Network T-Server when operating with multiple Network T-Servers. To insure proper results, the interactionid attribute must be specified in the <ixn:userevent> action element. Previously, RequestDistributeUserEvent was sometimes distributed to the incorrect Network T-Server. (ORS-1299)


Orchestration Server now generates an error.queue.cancel event after receiving an error message from Universal Routing Server in response to the <queue:cancel> action. Previously, in this scenario, ORS did not report the error.queue.cancel event and there was no possibility for a transition to the next state. (ORS-1296)


Orchestration Server now successfully selects a new Master Super Node in a scenario where the existing Master Super Node has been disconnected from the cluster due to a temporary network outage. Previously, a temporary disconnect of the Master Super Node could lead to a failure of the ORS cluster to select a new Master Super Node. (ORS-1288)


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Release Number 8.1.200.73 [09/13/13] – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This is a hot fix for this product. This release contains the following new functionality:

Corrections and Modifications

This release contains the following correction or modification:


Orchestration Server now properly populates the AttributeExtensions of a TMakeCall request with the hints attribute specified in the <ixn:createcall> action element. (ORS-1306)


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Release Number 8.1.200.71 [08/20/13] – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This is a hot fix for this product. This release contains no new features or functionality.

Corrections and Modifications

This release contains the following correction or modification:


Orchestration Server no longer becomes unstable upon receipt of a large number of EventPlaceAgentState messages from Interaction Server in a short duration. Previously, Orchestration Server could terminate in this scenario. (ORS-1278)


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Release Number 8.1.200.70 [08/02/13] – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This is a hot fix for this product. This release contains no new features or functionality.

Corrections and Modifications

This release contains the following corrections and modifications:


Orchestration Server now properly registers Routing Points and other types of DNs added to the configuration while ORS is running. Previously, these configuration changes were ignored. (ORS-1247)


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Release Number 8.1.200.69 [07/22/13] – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This is a hot fix for this product. This release contains no new features or functionality:

Corrections and Modifications

This release contains the following corrections and modifications:


Orchestration Server no longer becomes unstable during race conditions while executing an SCXML application triggered by a call transferred to a Routing Point. Previously, ORS could terminate when EventTreatmentNotApplied was reported by T‑Server in response to the RequestGiveRingBackTreatment issued by Universal Routing Server. (ORS-1227)


Orchestration Server no longer becomes unresponsive if a new session is created at the same time an existing session ends. (ORS-1233)


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Release Number 8.1.200.68 [06/24/13] – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This is a hot fix for this product. This release contains the following new functionality:

Corrections and Modifications

This release does not contain any new corrections or modifications.

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Release Number 8.1.200.67 [06/11/13] – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This is a hot fix for this product. This release contains the following new functionality:

Corrections and Modifications

This release does not contain any corrections and modifications.

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Release Number 8.1.200.64 [05/28/13] – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This is a hot fix for this product. This release does not contain new features or functionality:

Corrections and Modifications

This release includes the following corrections and modifications:


The processing of scenarios causing race conditions, while operating under a large workload, has been improved. Previously, Orchestration Server could terminate unexpectedly in such scenarios. (ER# 322246393)


Orchestration Server now properly restores variables defined within the <state> element upon recovery of the persisted session. Previously, ORS sometimes failed to restore variables in such a scenario. (ER# 322280941)


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Release Number 8.1.200.63 [05/24/13] – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This is a hot fix for this product. This release contains the following new functionality:

Corrections and Modifications

This release includes the following corrections and modifications:


Orchestration Server no longer creates sessions for new calls after the Orchestration section was deleted from the Annex tab of the Route Point configuration object while operating in the load-sharing Network T‑Servers or IVR T‑Servers environment. Previously, in such scenarios, ORS ignored configuration updates. (ER# 317849739)


The _genesys.ixn.interactions[x].voice.acdq function now returns the correct acdq property value during execution of the SCXML application that is triggered by the call's arrival to a Route Point in the scenarios affected by an events delay. Previously, in such scenarios, an 'undefined' acdq property value was returned. (ER# 322265291, 321764481)


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Release Number 8.1.200.61 [05/02/13] – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This is a hot fix for this product. This release contains the following new functionality:

Corrections and Modifications

This release includes the following corrections and modifications:


Orchestration Server no longer terminates when a single session processing thread is stuck while other threads in the pool remain unoccupied.

Note: In a scenario in which all session processing threads are declared stuck, ORS will exit and log the list of all stuck session IDs.

(ER# 319231219 )


Orchestration Server now successfully retrieves data from the files specified in the <xi:include> element where the attribute parse="text", if the included file contains non-ASCII characters. The value of the ORS default-encoding option should be set according to the actual encoding of the included document. (ER# 315131079 )


Orchestration Server now successfully delivers delayed events simultaneously sent by SCXML applications. Previously, some events were not delivered. (ER# 317604961 )


Orchestration Server no longer terminates unexpectedly while processing scripts or recovering data with content greater than 64 kilobytes. Previously, such scenarios caused Orchestration Server to terminate. (ER# 321580261)


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Release Number 8.1.200.59 [03/22/13] – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This is a hot fix for this product. This release does not contain new features or functionality:

Corrections and Modifications

This release includes the following corrections and modifications:


Orchestration Server (ORS) no longer becomes unstable when subscribing a statistic if Stat Server is not running. Previously, in this scenario, ORS may have terminated while processing subscription events received from Universal Routing Server. (ER# 319398286)


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Release Number 8.1.200.58 [03/12/13] – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This is a hot fix for this product. This release does not contain new features or functionality:

Corrections and Modifications

This release includes the following corrections and modifications:


Orchestration Server now sends the RequestRouteCall to the correct Network T-Server when operating with multiple Network T-Servers. Previously in this scenario, ORS sometimes sent a RequestRouteCall to the incorrect Network T-Server. (ER# 318890954)


Orchestration Server now re-subscribes to the statistics after a temporary disconnect from Universal Routing Server or a URS switchover. Previously, a restart of ORS was required. (ER# 318343075)


While operating under a large workload, Orchestration Server no longer terminates unexpectedly when it sends RequestApplyTreatment to the T‑Server during execution of the SCXML application if the device attribute is specified in the <dialog:start> action. (ER# 317377466)


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Release Number 8.1.200.53 [02/04/13] – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This is a hot fix for this product. This release contains the following new functionality:

Corrections and Modifications

This release includes the following corrections and modifications:


ORS no longer sends other error messages to Composer when debugging the SCXML application. Previously, an error message caused the termination of the debugging session. (ER# 316308851)


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Release Number 8.1.200.52 [01/22/13] – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This is a hot fix for this product. This release does not contain new features or functionality.

Corrections and Modifications

This release includes the following corrections and modifications:


ORS now successfully attaches an interaction to the session by using the <attach> action during execution of the SCXML application that is triggered by a consultation call transferred to a Routing Point where the call was previously transferred between multiple sites before an agent answered the call and initiated a consultation. (ER# 316029691)


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Release Number 8.1.200.51 [01/11/13] – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This is a hot fix for this product. This release does not contain new features or functionality.

Corrections and Modifications

This release includes the following corrections and modifications:


ORS no longer fails an <unsubscribe> action when an SCXML application is unsubscribed from a particular statistic for the session. Previously, when ORS failed an <unsubscribe> action, it incorrectly generated a <requestid> attribute. (ER# 314894170)


ORS now correctly starts an SCXML script on a Routing Point when a call is transferred to the Routing Point from a non-monitored party. (ER# 314039407)


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Release Number 8.1.200.50 [12/21/12] – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This is a hot fix for this product. This release contains the following new functionality:

Corrections and Modifications

This release includes the following corrections and modifications:


ORS no longer terminates unexpectedly in scenarios where Statistic requests for a skill expression are defined as a Target.

Note: Genesys recommends using only defined and valid statistic objects.

(ER# 306847103)


The Dialog Functional Module now correctly populates ROUTE for the key name in AttributeTreatmentParms of the TApplyTreatment request for the treatment type RAN. Previously, the RAN key name was populated. (ER# 312099651)


The events specified in the event attribute of a transition element will now be trimmed of whitespace before they are compared against processed events. (ER# 309581091)


ORS no longer creates a session for eServices interactions which are not pulled and are redirected to another ORS managed queue. URS version 8.1.200.25 or later is required. (ER# 309957451, 310191649)


The done.invoke.child-session-id event is now returned to the invoking SCXML session when an invoked session is terminated. (ER# 309370609)


The _genesys.ixn.getMediaIntValue function now returns -1 when the media type is not found. Previously, it was returning 0 (zero) when the string was not found. (ER# 311016211)


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Release Number 8.1.200.44 [10/12/12] – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This is a hot fix for this product. This release does not contain new features or functionality.

Corrections and Modifications

This release includes the following corrections and modifications:


When using <send> to generate events, and an event that has been sent needs to be canceled, the idlocation attribute should be used instead of id. To use <cancel>, either the id or the sendid attributes can be used. However, both cannot be defined at the same time. (ER# 308626629)


ORS now supports the new default-encoding option to correctly process the return value of the getListItemValue function. This option should be specified in the scxml section of the ORS application.

default-encoding
Default Value: UTF-8
Valid Values: Any valid converter name supported by ICU
Changes Take Effect: After restart

This option activates Unicode support for List Objects. When this option is set to the valid name of a converter, ORS correctly processes the return value of the getListItemValue function if the return value contains non-English symbols.

(ER# 311209208)


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Release Number 8.1.200.41 [09/07/12] – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This is a hot fix for this product. This release does not contain new features or functionality.

Corrections and Modifications

This release includes the following corrections and modifications:


ORS now correctly restores sessions after a switchover when the SCXML contains session states with a "." in them. (ER# 307294603)


ORS now correctly provides unique submit IDs to URS when invoking multiple queue:submit requests for the same session. Previously, this resulted in intermittent loss of target groups attached to the call by router, and failure to route the call.

Please note the following:

(ER# 307877672)


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Release Number 8.1.200.40 [08/08/12] – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This is a hot fix for this product. This release contains the following new functionality:

Corrections and Modifications

This release includes the following corrections and modifications:


ORS now includes the key MediaType with the value of the Interaction media type within the UpdateVirtualCall context user data for eServices interactions. (ER# 305094059)


ORS no longer becomes unstable if a server connection is removed from the ORS Connection tab while ORS is active. (ER# 304342767)


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Release Number 8.1.200.39 [07/19/12] – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This is a hot fix for this product. This section describes new features that were introduced in this release of Orchestration Server (ORS).

Corrections and Modifications

This release includes the following corrections and modifications:


With this release of ORS, the following keys of user data key-value pairs have been added to VirtualCalls created for eServices. The values are taken from EventPartyStateChanged when an email is queued to the ORS controlled Interaction Queue.

Keys
PlacedInQueueAt
MediaType
ParentId
TenantId
InteractionType
InteractionSubtype
InteractionState
IsOnline
IsLocked
Queue
SubmittedBy
ReceivedAt
SubmittedAt
MovedToQueueAt

For example:

'InteractionId' [str] = "0007Sa6W88DY001F"
'TenantId' [int] = 101
'MediaType' [str] = "email"
'InteractionType' [str] = "Inbound"
'InteractionSubtype' [str] = "InboundNew"
'InteractionState' [int] = 1
'IsOnline' [int] = 0
'IsLocked' [int] = 0
'Queue' [str] = "Sales_test"
'SubmittedBy' [str] = "E-MailServer"
'ReceivedAt' [str] = "2011-05-24T14:50:37Z"
'SubmittedAt' [str] = "2011-05-24T14:50:58Z"
'PlacedInQueueAt' [str] = "2011-05-24T14:51:05Z"
'MovedToQueueAt' [str] = "2011-05-24T14:51:05Z"

Note: ParentId is only present if the interaction is created within ORS from an existing session/interaction. For example, if ixn:createmessage is used to create a new email, this new email has a ParentId with the interaction ID of the interaction that created it.

(ER# 304037808)


ORS no longer has the possibility to become unstable when it logs the content of an email. Previously, this may have occurred when the value of the x-server-trace-level option was set to 3. (ER# 296157257)


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Release Number 8.1.200.38 [07/06/12] – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This is a hot fix for this product. This release does not contain new features or functionality.

Corrections and Modifications

This release includes the following corrections and modifications:


ORS now correctly sends TUpdateUserData requests to a Network T-Server that owns a call in environments where ORS operates with multiple Network T-Servers, and the value of the switch-multi-links-enabled option is set to true (and set to 1 on the switch level). (ER# 303524897)


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Release Number 8.1.200.36 [06/29/12] – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This is a hot fix for this product. This release does not contain new features or functionality.

Corrections and Modifications

This release includes the following corrections and modifications:


ORS now adds the following Key-Value pair when creating a virtual call within URS for MCR type interactions:

Key Value
InteractionId The value of _attr_itx_id for the interaction.

This is reflected in events distributed from URS within the user data.

(ER# 302357627)


ORS now reports when Cassandra requests exceed a configurable latency. ORS also reports, after the configured maximum latency is exceeded, if the latency falls below the configured maximum latency. These are standard log messages that ORS reports:

23007 // ORS WARNING Cassandra latency %d ms, exceeds the expected latency of %d ms on %s request
Where the first %d is the latency, the second %d is the configured maximum latency, and %s is an indication of the ORS request that experienced the excessive delay.

23008 // ORS Cassandra latency %d ms, has recovered from excessive latency condition on %s request
Where %d is the latency of the request that recovered from the excessive delay, and % s is an indication of the ORS request.

Note: No warnings are reported when Cassandra requests do not exceed the configurable latency.

A new ORS configuration option has been introduced to the Orchestration/Options/persistence section to define the maximum latency:

cassandra-max-latency
Default Value: 100
Valid Values: Any number greater than 0
Changes Takes Effect: After restart

Defines the maximum latency, in milliseconds, to allow before reporting excessive latency, and recovery.

(ER# 300170362)


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Release Number 8.1.200.34 [06/15/12] – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This is a hot fix for this product. This release does not contain new features or functionality.

Corrections and Modifications

This release includes the following corrections and modifications:


Starting with this release, a new ORS configuration option has been introduced to the Orchestration/Options/orchestration section as follows:

switch-multi-links-enabled
Default Value: false
Valid Values: true, false
Changes Take Effect: After restart

This option determines whether ORS supports multilink switch configurations (load sharing Network T‑Servers or IVR Servers). When set to true, ORS enables support of multilink switch configuration. When set to false, ORS does not enable multilink switch support.

Note: The ORS switch-multi-links-enabled configuration option and the switch-multi-links-enabled configuration option specified on the load sharing switch object must both be enabled to support this functionality.

The switch-multi-links-enabled option, specified on the load sharing switch object (Switches\"SharedSwitchObject"\Annex\gts), determines whether the switch is working in load-balancing mode; that is, it is served by multiple Network T‑Servers or IVR T‑Servers. Orchestration uses this option to determine whether to enable connection to more than one Network T‑Server or IVR T‑Server serving this switch.

switch-multi-links-enabled
Default Value: 0
Valid Values:

Value Description
1 A network or IVR switch in load-balancing mode.
Any other integer Not a network or IVR switch in load-balancing mode.
Changes Take Effect: After Orchestration Server restart.

This option should be used only in a configuration in which Network T‑Servers or IVR T‑Servers are working in load-balancing mode; that is, when there is no duplication in notification events received in Orchestration via connections to these T‑Servers. Currently, load balancing mode is supported only for Network T‑Servers and IVR T‑Servers.

(ER#  301592364, 300981248)


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Release Number 8.1.200.31 [05/25/12] – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This is a hot fix for this product. This release does not contain new features or functionality.

Corrections and Modifications

This release includes the following corrections and modifications:


It is no longer possible for a deadlock to occur when URS fails and certain functions are used. (ER# 296405133)


ORS now correctly reports an error if the interaction ID is incorrectly specified in <ixn:sendmessage>. Previously, ORS incorrectly sent an email. (ER# 295868980)


ORS now periodically interrogates the SCXML Engine threads to determine if they are actively processing sessions. If no threads respond, an 23004 ORS SCXML engine threads not responding ERROR: Orchestration terminating error message is issued and Orchestration Server exits. (ER# 296514679)


For multimedia interactions processed by ORS, the age of an interaction, if used, is now defined by the interaction property ReceivedAt. Previously, the age of multimedia interactions were defined by the time the interaction was pulled by URS from the Interaction Queue.

Note: For this functionality to work properly, URS version 8.1.200.18 (or later) is required.

(ER# 298843027)


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Release Number 8.1.200.20 [03/16/12] – General

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

There are no restrictions for this release. This section describes new features that were introduced in this release of Orchestration Server (ORS).

Corrections and Modifications

This release does not contain any corrections and modifications.

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Release Number 8.1.200.16 [01/30/12] – General

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

There are no restrictions for this release. This section describes new features that were introduced in this release of Orchestration Server (ORS).

Corrections and Modifications

This release does not contain any corrections and modifications.

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Release Number 8.1.100.21 [10/17/11] – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This is a hot fix for this product. This section describes new features that were introduced in this release of Orchestration Server (ORS).

Corrections and Modifications

This release does not contain any corrections and modifications.

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Release Number 8.1.100.20 [10/05/11] – General

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

There are no restrictions for this release. This section describes new features that were introduced in this release of Orchestration Server (ORS).

Corrections and Modifications

This release includes the following correction and modification:


The current orchestration-schema-sample.txt will not work for Cassandra version 0.8.x. This has been updated with the correction to support Cassandra 0.8.x, within a commented section. For use with Cassandra 0.8.x the current section for 0.7.x should be commented out, and the section for use with Cassandra 0.8.x should be uncommented. (ER# 282278440)


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Release Number 8.1.100.19 [09/26/11] – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This is a hot fix for this product. This release does not contain new features or functionality.

Corrections and Modifications

This release includes the following correction and modification:


Interactions created through <ixn:createmessage> are now properly handled by a new Orchestration session. (ER# 282034561)


Queue functions that return a string no longer enclose the result in double quotes. (ER# 282563163)


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Release Number 8.1.100.18 [09/22/11] – General

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

There are no restrictions for this release. This section describes new features that were introduced in this release of Orchestration Server (ORS).

Corrections and Modifications

This release includes the following corrections and modifications:


ORS no longer sends more multimedia interactions to some agents than the capacity rules specify when it is under large workloads. (ER# 272494071)


Issues with ECMAScript scoping have been resolved. Previously, when using <xi:include> to include nested states, the use of local ECMAScript scopes may have resulted in unexpected behavior. (ER# 280324561)


Use Composer version 8.1.010.13 (or newer) with this version of Orchestration Server. (ER# 298754308)


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Release Number 8.1.000.20 [05/27/11] – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This is a hot fix for this product. This release does not contain new features or functionality.

Corrections and Modifications

This release includes the following correction and modification:


Orchestration Server (ORS) now supports predictive call types (ixn:createcall type=predictive). (ER# 272909793)


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Release Number 8.1.000.19 [04/29/11] – General

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

There are no restrictions for this release. This section describes new features that were introduced in the initial 8.1 release of Orchestration Server (ORS).

Corrections and Modifications

This release does not contain any corrections and modifications.

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Known Issues and Recommendations

This section provides the latest information on known issues and recommendations associated with this product.


Starting from version 8.1.400.57, ORS prints the following log message: Option <some option name> dynamic change ignored, because the option is static. This message can occur after the value of any option in section orchestration (as well as other sections) is changed while ORS is running. Ignore the message because it is false. In reality, ORS has properly processed the option value update. (ORS-3237)

Found In: 8.1.400.57 Fixed In:8.1.400.60


Orchestration Server 8.1.3 requires Universal Routing Server 8.1.3.
Orchestration Server 8.1.4 requires Universal Routing Server 8.1.4.

Found In:  Fixed In: 


Orchestration Server 8.1.400.09 does not contain improvements in the SCXML documents processing area that minimizes the session creation time. (ORS-1969)

Found In: 8.1.400.09 Fixed In: 8.1.400.11


Beginning with versions 8.1.3, Orchestration Server can load the Cassandra schema on start up, upon connection to any Cassandra instance listed in the cassandra-nodes configuration option. During the schema load, if another Orchestration Server instance is started, it is possible for the schema loading to fail, based upon whether or not the previous schema loading process has completed, including migration of the schema to the remaining Cassandra instances in the cluster. This is a known limitation, and can be prevented by starting only a single instance of Orchestration Server, and allowing the schema loading process to complete prior to starting any other Orchestration Server instances. (ORS-1202)

Found In: 8.1.3 Fixed In: 


Orchestration Server does not override the default value of the get-list-item-by-urs option if the functions-by-urs option is set to false when the getListItemValue function is used to retrieve the List item value directly from Configuration Layer. Genesys recommends that you set both the functions-by-urs and get-list-item-by-urs options to false. (ORS-1560)

Found In: 8.1.300.36 Fixed In: 8.1.300.39


Orchestration Server 8.1.300.25 is not available on the Red Hat Linux 5 32-bit platform. (ORS-1481)

Found In: 8.1.300.25 Fixed In: 8.1.300.32


If an Orchestration Server configured as Primary stops while handling a session started via HTTP interface, subsequent HTTP requests about this session to another ORS node in the cluster are not correctly processed, as the other node forwards the requests only to the Orchestration Server that is configured as Primary. This issue is resolved with the external-url option described in the New in this Release section of 8.1.300.25. (ORS-1339)

Found In: 8.1.300.25 Fixed In: 8.1.300.25


When debugging SCXML applications, Orchestration Server might sometimes terminate a session when infinite loop prevention is enabled. Genesys recommends disabling loop prevention by setting the scxml section option process-event-timeout to 0 (zero). (ORS-1407)

Found In: 8.1.300.25 Fixed In: 8.1.300.29


Any changes of ORS-specific User Data (outside of ORS scope) are prohibited, because they will lead to unpredictable ORS behavior. An interaction/call-processing application can modify only User Data that is in the scope of the application and nothing else. (ORS-1122)

Found In:  Fixed In: 


Operational Reporting is not supported in Orchestration Server 8.1.3 and 8.1.4.

Found In:  Fixed In: 


Backup Orchestration Server application fails to connect to Cassandra when both Primary and Backup ORS instances start simultaneously when loading a schema. Genesys recommends that you start one ORS application at a time when loading a schema. (ORS-1322)

Found In: 8.1.300.25 Fixed In: 


In Orchestration Server 8.1.3, specifying empty or invalid values for max-state-entry-count, max-microstep-count, or process-event-timeout options disables the Infinite Loop Prevention feature. (ORS-1314)

Found In: 8.1.300.25 Fixed In: 8.1.300.39

Orchestration Server does not populate the AttributeLocation in RequestInitiateTransfer when the action element is used to initiate a consultation call to a multi-site destination. (ORS-1254)

Found In: 8.1.300.25 Fixed In: 8.1.400.09

Orchestration Server 8.1.3 does not properly populate the AttributeExtensions of a TMakeCall request with the hints attribute specified in the <ixn:createcall> action element. (ORS-1312)

Found In: 8.1.300.25 Fixed In: 8.1.300.29

For multimedia interactions the data automatically provided by Universal Routing Server for reporting solutions is not available. This includes data which is attached to interactions and partial data that is provided in VQ events. The list of affected keys applicable to multimedia interactions includes:

RVQID, RVQDBID, RTargetRule, RTargetAgentGroup, RTargetPlaceGroup, RPVQID, Reason, RTargetRuleSelected, RTargetTypeSelected, RTargetObjectSelected, RTargetAgentSelected, RTargetPlaceSelected, RTenant, RRequestedSkillCombination. (ORS-1038)

Found In: 8.1.300.25 Fixed In: 8.1.400.09


The client-side port definition feature between Orchestration Server and Configuration Server/Configuration Server Proxy does not work when connection is established from an IPv6 address. (ORS-1335)

Found In: 8.1.300.25 Fixed In: 


Orchestration Server may experience memory growth due to the delay of the internal memory structures cleanup related to the ended scheduled sessions. The memory will eventually be cleaned when a new schedule request arrives. (ER# 323299121)

Found In: 8.1.200.63 Fixed In: 8.1.200.64

Orchestration Server could become unresponsive or exit if infinite loops exist in your application. SCXML application should be thoroughly revised to prevent and handle any possibility of infinite loops. (ORS-1275)

Found In: 8.1.200.59 Fixed In: 8.1.300.25

The use of <session:fetch> assumes that responses are encoded in UTF-8. This can impact Composer generated strategies that access a database using these functions where the values stored in the database are not UTF-8 encoded. (ER# 312013017)

Found In: 8.1.200.44 Fixed In: 8.1.200.61

If the connections to both primary and backup Universal Routing Servers are lost for any reason, Orchestration Server is unable to subscribe to Stat Server statistics, and any existing subscriptions are lost. (ORS 948)

Found In: 8.1.200.43 Fixed In: 

ORS may become unstable while debugging SCXML strategies. Genesys recommends using ORS for debugging SCXML strategies only in a non-production environment. (ER# 305884971)

Found In: 8.1.200.40 Fixed In: 8.1.200.41

ORS may become unstable if a server connection is removed from the ORS Connection tab while ORS is active. As a workaround, when a connection configuration needs to be modified, stop the Orchestration server, change the configuration, and restart the Orchestration server. (ER# 304342767)

Found In: 8.1.200.39 Fixed In: 8.1.200.40

The current orchestration-schema-sample.txt will not work for Cassandra version 0.8.x. To allow operation with Cassandra 0.8.x, the following line:

with replication_factor = 1

should be replaced with:

with strategy_options=[{replication_factor:1}]

(ER# 282278440)

Found In: 8.1.000.19 Fixed In: 8.1.100.20

In situations where ORS is working with large workloads, some agents might receive more multimedia interactions than the capacity rules specify. (ER# 272494071)

Found In: 8.1.000.19 Fixed In: 8.1.100.18


A session triggered by session:start might not have the same Tenant ID as its parent, although it should have. Instead, it might indicate the Environment ID (101). (ER# 269008161)

Found In: 8.1.000.19 Fixed In: 8.1.200.16

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Discontinued Support

This section documents features that are no longer supported in this software. This cumulative list is in release-number order with the most recently discontinued features at the top of the list. For more information on discontinued support for operating environments and databases, see “Discontinued Support” in the Genesys Supported Operating Environment Reference Guide.


32-bit versions of ORS are no longer provided.

Discontinued As Of: 8.1.400.75

Orchestration Server support for Microsoft Windows 2003 is discontinued.

Discontinued As Of: 8.1.400.27

Orchestration Server support for Red Hat Enterprise Linux 4 is discontinued.

Discontinued As Of: 8.1.300.25

Orchestration Server does not support the Solaris OS.

Discontinued As Of: 8.1.000.19

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Internationalization

Information in this section is included for international customers.


There are no known issues for internationalization in this 8.1 release of Orchestration Server.


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Additional Information

Additional information on Genesys is available on our Customer Care website. The following documentation also contains information about this software. Please consult the Deployment Guide first.

Product documentation is provided on the Customer Care website, the Genesys Documentation website, and the Documentation Library DVD (produced quarterly).

Note: For the DVD, the New Documents on this DVD page indicates the production date for that disc. Due to disc production schedules, documentation on the Genesys Documentation website may be more up-to-date than what is available on disc immediately after a product is released or updated. To determine the version of a document, check the version number that is located on the second page in PDFs or on the About This File topic in Help files.

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