Release Note

Workspace SIP Endpoint

8.5.x

Genesys Telecommunications Laboratories, Inc. © 2014 – 2019

Contents

Introduction

Release Number AIX HP-UX PA HP-UX IPF Linux Solaris Windows
8.5.115.27 [05/16/19] – Hot Fix           X
8.5.115.21 [09/26/18] – Hot Fix           X
8.5.115.17 [08/09/18] – Hot Fix           X
8.5.115.12 [05/31/18] – Hot Fix           X
8.5.115.10 [03/09/18] – Hot Fix           X
8.5.115.03 [01/18/18] – Hot Fix           X
8.5.115.01 [12/21/17] – General           X
8.5.114.07 [10/19/17] – Hot Fix           X
8.5.114.05 [09/14/17] – General           X
8.5.113.02 [07/07/17] – General           X
8.5.112.08 [06/16/17] – Hot Fix           X
8.5.112.07 [06/13/17] – Hot Fix           X
8.5.112.04 [04/19/17] – Hot Fix           X
8.5.112.03 [04/07/17] – Hot Fix           X
8.5.112.02 [03/28/17] – General           X
8.5.111.03 [12/15/16] – General           X
8.5.110.03 [10/20/16] – General           X
8.5.109.06 [08/11/16] – Hot Fix           X
8.5.109.02 [07/28/16] – General           X
8.5.108.01 [06/23/16] – General           X
8.5.107.05 [05/04/16] – Hot Fix           X
8.5.107.03 [03/24/16] – General           X
8.5.106.05 [02/04/16] – General           X
8.5.105.03 [12/10/15] – General           X
8.5.104.12 [09/17/15] – General           X
8.5.103.04 [07/16/15] – General           X
8.5.103.03 [04/09/15] – General           X
8.5.102.02 [02/12/15] – General           X
8.5.101.01 [12/11/14] – General           X
8.5.100.10 [08/28/14] – General           X
8.5.000.20 [04/17/14] – General           X

Link to 8.0 Product Release Note (Cumulative)
Link to All Genesys Release Notes
Known Issues and Recommendations
Discontinued Support
Internationalization
Additional Information


Introduction

This release note applies to all 8.5 releases of Workspace SIP Endpoint.

Use of Third-Party Software

Genesys follows applicable third-party redistribution policies to the extent that Genesys solutions utilize third-party functionality. For additional information about third-party software used in this product, see the Legal Notices for Workspace Desktop Edition. Please contact your Genesys Customer Care representative if you have any questions.


Release Number 8.5.115.27 [05/16/19] – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This is a hot fix for this product. This release does not contain new features or functionality.

Corrections and Modifications

This release includes the following corrections and modifications:


Workspace SIP Endpoint now better handles the end of a call. This improvement prevents distortion at the beginning of subsequent calls when certain headsets are used. The sipendpoint.policy.endpoint.defer_device_release option has been added to control the delay period for releasing audio devices after the audio stream has stopped. (IW-16117)


The H.264 video codec can now use RTP payload type 100. Previously, this payload type could only be used for VP8 codec. (IW-16116)


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Release Number 8.5.115.21 [09/26/18] – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This is a hot fix for this product. This release contains the following new feature or functionality:

Corrections and Modifications

This release includes the following corrections and modifications:


TLS transport now works correctly when the SIP Register address is specified by an SRV record. (IW-15681)


When the audio codec is changed during a call, Workspace SIP Endpoint now generates new SSRC and SRTP keys. This addresses a potential loss of audio issue on the call with SRTP, that is connected through SBC or media gateway. (IW-15565)


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Release Number 8.5.115.17 [08/09/18] – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This is a hot fix for this product. This release contains no new features or functionality.

Corrections and Modifications

This release includes the following corrections and modifications:


The default value of the sipendpoint.policy.endpoint.rtp_inactivity_timeout option is now set to 30 seconds. Previously, it was set to the invalid value 0 which resulted in the fall-back value 150 being applied. The documentation now correctly states that the valid value for this option is a number of seconds between 5 and 150. (IW-15622)


Workspace SIP Endpoint is now able to correctly detect that the workstation on which it is running was assigned a new IP address, for example when switching from a wired network connection to a WiFi connection, and to re-register to SIP Server with this new address, assuming this new address matches the rules configured in the public_address option. (IW-15607)


The management of stuck calls in Workspace SIP Endpoint has been improved. Previously, in some scenarios where new calls were distributed to agents shortly after the previous call was released, some new calls were cleared while they were ringing in Workspace SIP Endpoint. This fix requires Workspace Desktop Edition 8.5.127.05 or higher. (IW-15125)


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Release Number 8.5.115.12 [05/31/18] – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This is a hot fix for this product. This release contains the following new features or functionality.

Corrections and Modifications

This release includes the following correction and modification:


The robustness of the connector that accepts connections from Workspace Desktop Edition application has been improved. Previously, during start up the connector sometimes entered an unrecoverable faulty state that required Workspace SIP Endpoint to be restarted to clear the state. (IW-15345)


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Release Number 8.5.115.10 [03/09/18] – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This is a hot fix for this product. This release does not contain new features or functionality.

Corrections and Modifications

This release includes the following corrections and modifications:


If Workspace SIP Endpoint cannot negotiate the RTP Payload using rfc2833, it now uses the InbandRTP DTMF method instead. (IW-15304)


Workspace SIP Endpoint now correctly sends DTMF using the rfc2833 method when information received through the SIP Protocol during the call instructs it to modify the RTP payload used for DTMF. (IW-15195)


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Release Number 8.5.115.03 [01/18/18] – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This is a hot fix for this product. This release does not contain new features or functionality.

Corrections and Modifications

This release includes the following corrections and modifications:


The values of the options sipendpoint.policy.device.audio_in_device and sipendpoint.policy.device.audio_out_device are now correctly taken into account when they are specified with the entire name of the audio device. (IW-15168)


When the value of the sipendpoint.policy.device.use_headset option is set to 1, Workspace SIP Endpoint now selects the Default Communication Device specified in Windows Audio Settings in situations where the value of the sipendpoint.policy.device.headset_name option is empty or configured with a value that does not match any audio device on the workstation. (IW-15167)


Workspace SIP Endpoint no longer drops an outgoing call in situations where the initial INVITE transaction interlaces with the transaction of the subsequent REINVITE. Previously, when the ACK message of the initial INVITE was received after the subsequent REINVITE, the call made by the agent was immediately dropped. (IW-15148)


Workspace SIP Endpoint now initializes correctly when non-critical settings are missing in the initialization information provided by Workspace Desktop Edition. Previously, when attributes such as sipendpoint.system.diagnostics.log_options_provider were missing, Workspace SIP Endpoint failed to initialize. (IW-15105)


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Release Number 8.5.115.01 [12/21/17] – General

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

There are no restrictions for this release. This section describes new features that were introduced in this release of Workspace SIP Endpoint.

Corrections and Modifications

This release includes the following corrections and modifications:


For improved security, the local IP address is no longer included in the Call-ID header of SIP messages sent by Workspace SIP Endpoint. (IW-15052)


Workspace SIP Endpoint configured in HTTP Connector mode no longer becomes unresponsive when it gets a connection from a third-party application that sends data in an unexpected format. (IW-14833)


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Release Number 8.5.114.07 [10/19/17] – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This is a hot fix for this product. This release does not contain new features or functionality.

Corrections and Modifications

This release includes the following corrections and modifications:


Workspace SIP Endpoint now correctly detects headset disconnection or reconnection and informs the agent accordingly. Previously, starting with version 8.5.112.02, connection and disconnection were not always detected. (IW-14744)


If Workspace SIP Endpoint starts while the configured headset is unplugged in an environment where the value of the sipendpoint.headset-enforce-configured-usage option is set to true, Workspace SIP Endpoint now correctly initializes when the headset is plugged in. Previously in this scenario, starting from version 8.5.112.02, Workspace SIP Endpoint did not fully initialize after starting when the headset was connected. (IW-14697)


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Release Number 8.5.114.05 [09/14/17] – General

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

There are no restrictions for this release. This section describes new features that were introduced in this release of Workspace SIP Endpoint.

Corrections and Modifications

This release includes the following corrections and modifications:


Workspace SIP endpoint now correctly handles transfers to voice recorders in situations where the ACK to the initial INVITE is lost. Previously, SDP received and re-transmitted the ACK message incorrectly, causing the media stream to be diverted to transferring location of the call, bypassing the voice recorder. (IW-14638)


You can now unmute the active call when Workspace SIP Endpoint is handling multiple calls in parallel when one call is established and the other calls are on hold, such as during a call consultation. (IW-14449)


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Release Number 8.5.113.02 [07/07/17] – General

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

There are no restrictions for this release. This section describes new features that were introduced in this release of Workspace SIP Endpoint.

Corrections and Modifications

This release includes the following corrections and modifications:


You can once again build a ClickOnce package to deploy Workspace SIP Endpoint as a plugin to Workspace Desktop Edition or as a standalone application. Previously, starting with Workspace SIP Endpoint 8.5.112.02, it was no longer possible to build such a ClickOnce package. Note: The Deployment Manager included with Workspace Desktop Edition 8.5.118.10 is required to build a ClickOnce package containing only Workspace SIP Endpoint, in the context of standalone deployment. (IW-14435)


The sipendpoint.headset-* and sipendpoint.policy.session.reject_session_when_headset_na options now work as documented when the value of the sipendpoint.policy.device.headset_name option is configured correctly. Previously, starting with 8.5.112.02, the headset connection/deconnection was not properly interpreted and the option did not operate as expected. (IW-14377)


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Release Number 8.5.112.08 [06/16/17] – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This is a hot fix for this product. This release does not contain new features or functionality.

Corrections and Modifications

This release includes the following corrections and modifications:


The sipendpoint.policy.endpoint.webrtc_audio_layer option (or webrtc_audio_layer when specified in the sipendpoint.config file) has been extended with new valid values (500, 501, and 502). The list of valid values is now:

Specifying the value 2000 eliminates any delay in opening the audio device when an incoming or outgoing call is connected, for example in environments where audio device startup is slow due to a required restart of the Windows MMCSS service. (IW-14555)


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Release Number 8.5.112.07 [06/13/17] – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This is a hot fix for this product. This release does not contain new features or functionality.

Corrections and Modifications

This release includes the following corrections and modifications:


The sipendpoint.policy.endpoint.webrtc_audio_layer option (or webrtc_audio_layer when specified in the sipendpoint.config file) has been extended with new valid values. The list of valid values is now:

Specifying the value 2000 eliminates any delay in opening the audio device when an incoming or outgoing call is connected, for example, in environments where audio device startup is slow due to a required restart of the Windows MMCSS service. (IW-14544)


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Release Number 8.5.112.04 [04/19/17] – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This is a hot fix for this product. This release does not contain new features or functionality.

Corrections and Modifications

This release includes the following corrections and modifications:



Workspace SIP Endpoint now communicates the Mute status to Workspace Desktop Edition so that the '''Mute''' button of the Voice Interaction toolbar no longer gets out of sync in a scenario where a muted call is put on hold and then retrieved. Workspace Desktop Edition version 8.5.117.26 or above is required for this function to behave properly. (IW-14087)

Workspace SIP Endpoint configured to communicate using SRTP no longer exits unexpectedly when it receives several SIP REINVITE. events. The fix for this issue in release 8.5.112.03 did not fully address the problem. (IW-14128)


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Release Number 8.5.112.03 [04/07/17] – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This is a hot fix for this product. This release does not contain new features or functionality.

Corrections and Modifications

This release includes the following corrections and modifications:


Workspace SIP Endpoint configured to communicate using SRTP no longer exits unexpectedly when it receives several SIP REINVITE events. (IW-14128)


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Release Number 8.5.112.02 [03/28/17] – General

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

There are no restrictions for this release. This section describes new features that were introduced in this release of Workspace SIP Endpoint.

Corrections and Modifications

This release includes the following corrections and modifications:


Workspace SIP Endpoint now automatically places an active call on hold when it receives a SIP request to answer or retrieve another call. Previously, auto-hold was not applied to the second call, which resulted in a failure of the answer and retrieve operations on the first call. (IW-13855)


Workspace SIP Endpoint now automatically restarts the playing of an incoming audio stream when it detects that the initial attempt became stuck for any reason. (IW-13779)


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Release Number 8.5.111.03 [12/15/16] – General

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

There are no restrictions for this release. There are no new features or functionality in this release of Workspace SIP Endpoint.

Corrections and Modifications

This release includes the following corrections and modifications:


Workspace SIP Endpoint mute status no longer becomes out of sync with the microphone mute. Previously, in scenarios where the microphone was muted while the current call was on hold, the mute could become out of sync with the microphone, making it seem that it was not possible to unmute the microphone for the next call. (IW-13750)


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Release Number 8.5.110.03 [10/20/16] – General

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

There are no restrictions for this release. This release contains no new features or functionality.

Corrections and Modifications

This release includes the following corrections and modifications:


Workspace SIP Endpoint now correctly sends the '#' and '*' DTMF characters when it is configured to send DTMF with the INFO method. Previously, these characters were replaced by incorrect numerical sequences. (IW-13452)


Workspace SIP Endpoint now adds the Contact header to provisional SIP responses, such as 180 Ringing. Previously, without this mechanism in place, the 3pcc Answer triggered from Workspace Desktop Edition might fail when inter-operating with some Session Boarder Controllers such as 'NetBorder SBC'. (IW-13339)


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Release Number 8.5.109.06 [08/11/16] – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This is a hot fix for this product. This release does not contain new features or functionality.

Corrections and Modifications

This release includes the following corrections and modifications:


Workspace SIP Endpoint no longer becomes unresponsive when the call is released (BYE received) immediately after being established (ACK sent in response to INVITE). (IW-13189)


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Release Number 8.5.109.02 [07/28/16] – General

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

There are no restrictions for this release. This section describes new features that were introduced in this release of Workspace SIP Endpoint.

Corrections and Modifications

This release includes the following corrections and modifications:


Workspace SIP Endpoint configured to run in standalone mode is now able to accept a Secured HTTP connection from a Workspace Desktop Edition instance running in a VDI environment. Previously, after installation of a Microsoft Security Patch released in Q2 2016, the Secured HTTP connection was no longer possible. (IW-13031)


A call that was put on hold using the Workspace Desktop Edition UI Front End is no longer forced to the ESTABLISHED state when Workspace SIP Endpoint receives a SIP RE-INVITE message during the On Hold phase. (IW-12972)


Automatic selection of a local IP address used in SIP REGISTER has been improved to take the 'Metric' network adapter parameter into account, so that a correct address is obtained in the case where multiple adapters are available, particularly in the case when a VPN is used. Previously in this scenario, Workspace SIP Endpoint might have incorrectly picked up an IP address from a no longer used adapter. (IW-12964)


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Release Number 8.5.108.01 [06/23/16] – General

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

There are no restrictions for this release. This section describes new features that were introduced in this release of Workspace SIP Endpoint.

Corrections and Modifications

This release includes the following corrections and modifications:


The Workspace SIP Endpoint media channel management layer no longer hangs when dealing with media related sockets in scenarios such as the following:

(IW-12822 and IW-12847)


Workspace SIP Endpoint now correctly interprets the value of options such as sipendpoint.policy.session.auto_answer. Previously, some options were incorrectly interpreted for some calls resulting in unexpected call answer behavior. (IW-12793)


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Release Number 8.5.107.05 [05/04/16] – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This is a hot fix for this product. This release contains the following new features or functionality.

Corrections and Modifications

There are no corrections or modifications for this release.

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Release Number 8.5.107.03 [03/24/16] – General

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

There are no restrictions for this release. This section describes new features that were introduced in this release of Workspace SIP Endpoint.

Corrections and Modifications

This release includes the following corrections and modifications:


In SIP Business Continuity environments, you can now work with Workspace SIP Endpoint when the value of the sipendpoint.exit-on-voice-logoff option is set to true. (IW-12522)


When an agent starts a call in environments where the DN is configured with the value of the refer-enabled option set to true, Workspace SIP Endpoint now correctly uses audio codec negotiation. (IW-12451)


In Windows 8.1 environments, Workspace SIP Endpoint no longer fails to close the RTP port of a call when a large number of calls are handled during the session. (IW-12427)


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Release Number 8.5.106.05 [02/04/16] – General

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

There are no restrictions for this release. No new features are introduced in this release of Workspace SIP Endpoint.

Corrections and Modifications

This release includes the following corrections and modifications:


In scenarios where Workspace SIP Endpoint sends an Unregister request to SIP Server when it finalizes, but does not receive an acknowledgement, Workspace SIP Endpoint now exits as expected after a timeout period. Previously in this scenario, Workspace SIP Endpoint did not correctly stop and then was reused the next time that Workspace was logged in. This lead to incorrect execution, causing Workspace SIP Endpoint to exit unexpectedly when executing various operations, such as adjusting the volume control. (IW-12290)


Workspace SIP Endpoint no longer stops responding in scenarios where it previously failed to allocate a video capture device; for example, if the video capture device was incorrectly configured in the system. (IW-12266)


Workspace SIP Endpoint is now able to detect when the audio layer is stuck, such as when incoming RTP packets are received but no audio frames are played to the device. If the audio layer becomes stuck, Workspace SIP Endpoint now restarts the playback to the device. To enable this capability, set the value of the sipendpoint.policy.session.restart_audio_if_stuck Workspace option to 1. (IW-12257)


The value of the sipendpoint.codecs.h264.payload_type Workspace application option or the <setting name="payload_type"> value in the sipendpoint.config file, are now correctly taken into account. Previously, the specified payload type was not taken into account, resulting in the default value 108 being used as the RTP payload for H264 streams. (IW-12193)


Workspace SIP Endpoint is now able to execute first-party call control call release in scenarios where Workspace detects that a stuck SIP Call remains in the SIP Endpoint. This capability is supported by Workspace Desktop Edition 8.5.111.xx and higher. (IW-10504)


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Release Number 8.5.105.03 [12/10/15] – General

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

There are no restrictions for this release. This section describes new features that were introduced in this release of Workspace SIP Endpoint.

Corrections and Modifications

This release includes the following corrections and modifications:


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Release Number 8.5.104.12 [09/17/15] – General

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

There are no restrictions for this release. This section describes new features that were introduced in this release of Workspace SIP Endpoint.

Corrections and Modifications

This release includes the following correction or modification:


An issue where an internal deadlock prevented Workspace SIP Endpoint from responding to SIP 'BYE' event sent by SIP Server has been fixed. (IW-12088)


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Release Number 8.5.103.04 [07/16/15] – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This is a hot fix for this product. This release does not contain new features or functionality.

Corrections and Modifications

This release includes the following corrections and modifications:


Workspace SIP Endpoint now includes the DN in the Contact SIP header. Previously, the DN was not included for incoming SIP dialogs. This change resolves issues with applications that require the DN to be included in the header, such as the Verint recording solution. (IW-11377)


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Release Number 8.5.103.03 [04/09/15] – General

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

There are no restrictions for this release. This section describes new features that were introduced in this release of Workspace SIP Endpoint.

Corrections and Modifications

This release includes the following correction and modification:


Workspace SIP Endpoint now implements Video Fast Update, according to RFC 5168, to avoid missing video during H264 video calls where the key video frame was missed. Previously, when establishing a routed video call, with the video in queue, on a device like Polycom VVX 1500, Workspace SIP Endpoint might not have rendered the incoming video stream. (IW-10785)


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Release Number 8.5.102.02 [02/12/15] – General

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

There are no restrictions for this release. This section describes new features that were introduced in this release of Workspace SIP Endpoint.

Corrections and Modifications

This release includes the following corrections and modifications:


The Microsoft Visual C++ 2005 Redistributable is now installed correctly by Workspace SIP Endpoint installation package. (IW-10494)


Workspace SIP Endpoint now correctly processes the expires parameter when it is set in the Contact header of the REGISTER response. Previously, it only accepted the Expires header and did not update the registration timeout when that header was missing. (IW-10295)


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Release Number 8.5.101.01 [12/11/14] – General

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

There are no restrictions for this release. This release contains no new features or functionality.

Corrections and Modifications

This release includes the following corrections and modifications:


When a call is on hold and the value of the sipendpoint.policy.endpoint.rtp_inactivity_timeout option is set to a value greater than zero, Workspace SIP Endpoint no longer automatically finalizes the call. Previously in this scenario, the call was automatically released when the time spent in the hold state reached the specified timeout value. (IW-10189)


In SIP environments where a SIP Entity, such as AudioCode Gateway, populates the Session Description Protocol (SDP) offer by using the Microsoft extension non-standard crypto attribute in the media stream with RTP/AVP transport, Workspace SIP Endpoint now ignores the crypto attribute (conforming to RFC 4568). Previously, when the crypto attribute was present, Workspace SIP Endpoint incorrectly turned on SRTP without providing crypto keys in the answer SDP. This scenario resulted in noisy calls. (IW-10015)


Workspace SIP Endpoint now implements its own application level mechanism to manage the mute call feature instead of using the system level function. The system level function muted all applications that were running through the same playback device. (IW-9837)


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Release Number 8.5.100.10 [08/28/14] – General

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

There are no restrictions for this release. This section describes new features that were introduced in this release of Interaction Workspace SIP Endpoint.

Corrections and Modifications

This release also includes the following correction and modification:


The input and output devices that are specified by the sipendpoint.policy.device.audio_in_device and sipendpoint.policy.device.audio_out_device options are now correctly taken into account. Previously, the default devices that were specified by the Windows Sound control panel were selected instead. (IW-8988)


If the workstation where Workspace is running has more than one IP address, Workspace SIP Endpoint no longer registers to SIP Server by using a local IP Address that cannot be reached by SIP Server. It is no longer necessary to disable the unused network adapter. (IW-8577)


Workspace SIP Endpoint no longer displays incoming video that is formatted in the 16:9 ratio with some distortion. Previously, Workspace SIP Endpoint always displayed incoming video by using the 4:3 ratio. (IW-8421)


In environments where the value of the sipendpoint.policy.session.auto_accept_video option is set to 1, which enables the video capability of the endpoint, Workspace SIP Endpoint no longer always activates and links to the default video camera for the entire agent login session, even if there is no active video call. Previously in this scenario, the video device could not be used by another application. (IW-8408)


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Release Number 8.5.000.20 [04/17/14] – General

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

There are no restrictions for this release. This section describes new features that were introduced in the initial 8.5 release of Workspace SIP Endpoint.

Starting with release 8.5.0, Interaction Workspace SIP Endpoint shall be known as Workspace SIP Endpoint. The 8.5 release of Workspace SIP Endpoint requires Workspace Desktop Edition 8.5.

Some of the primary new features added in the 8.5.0 release are:

Corrections and Modifications

This release includes the following corrections and modifications that were made between Release 8.1 or earlier releases and the initial 8.5 release:


Workspace SIP Endpoint no longer accepts an incoming call when it receives a SIP Server NOTIFY request if it is already handling an active call. Previously, if a second call was placed to another party and was not yet answered before the SIP Endpoint received an INVITE for the first call, when the agent answered the second call and then external party accepted the first call, the two calls could have been mixed. (IW-7639)


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Known Issues and Recommendations

This section provides the latest information on known issues and recommendations associated with this product.


Workspace SIP Endpoint configured to communicate using SRTP exits unexpectedly when it receives several SIP REINVITE. events. (IW-14128)

Found In: 8.5.112.03 Fixed In: 8.5.112.04

In environments where the value of the sipendpoint.policy.session.auto_accept_video option is set to 1, which enables the video capability of the endpoint, Workspace SIP Endpoint always activates and links to the default video camera for the entire agent login session, even if there is no active video call. As a consequence, the video device cannot be used by another application. (IW-8408)

Found In: 8.5.000.20 Fixed In: 8.5.100.10

Workspace SIP Endpoint always displays incoming video by using the 4:3 ratio; therefore, incoming video that is formatted in the 16:9 ratio appears to be distorted. (IW-8421)

Found In: 8.5.000.08 Fixed In: 8.5.100.10

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Discontinued Support

This section documents features that are no longer supported in this software. This cumulative list is in release-number order with the most recently discontinued features at the top of the list. For more information on discontinued support for operating environments and databases, see "Discontinued Support" in the Genesys Supported Operating Environment Reference Guide.


There are no discontinued items for this product.


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Internationalization

Information in this section is included for international customers.


There are no internationalization issues for this product.


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Additional Information

Additional information on Genesys Telecommunications Laboratories, Inc. is available on our Customer Care website. The following documentation also contains information about this software. Please consult the Deployment Guide first.

Product documentation is provided on the Customer Care website, the Genesys Documentation website, and the Documentation Library DVD.

Note: For the DVD, the New Documents on this DVD page indicates the production date for that disc. Due to disc production schedules, documentation on the Genesys Documentation website may be more up-to-date than what is available on disc immediately after a product is released or updated.

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