Release Note

Interaction Routing Designer

8.1.x

Genesys Telecommunications Laboratories, Inc. © 2011–2019

Contents

Introduction

Release Number AIX HP-UX PA HP-UX IPF Linux Solaris Windows
8.1.400.35 [04/12/19] – Hot Fix           X
8.1.400.34 [03/15/19] – Update           X
8.1.400.33 [01/18/19] – Update           X
8.1.400.32 [10/31/18] – Hot Fix           X
8.1.400.30 [07/12/18] – Update           X
8.1.400.26 [10/27/17] – General           X
8.1.400.25 [05/26/17] – General           X
8.1.400.23 [07/22/16] – Hot Fix           X
8.1.400.22 [04/15/16] – General           X
8.1.400.21 [12/18/15] – Hot Fix           X
8.1.400.18 [09/01/15] – Hot Fix           X
8.1.400.17 [06/12/15] – General           X
8.1.400.15 [03/10/15] – Hot Fix           X
8.1.400.13 [11/26/14] – Hot Fix           X
8.1.400.12 [10/31/14] – Hot Fix           X
8.1.400.10 [07/23/14] – General           X
8.1.300.22 [06/03/13] – General           X
8.1.300.20 [03/01/13] – General           X
8.1.200.14 [04/20/12] – Hot Fix           X
8.1.200.12 [03/16/12] – General           X
8.1.200.11 [01/30/12] – General           X
8.1.100.09 [09/12/11] – General           X
8.1.000.08 [04/29/11] – General           X

Link to 8.0 Product Release Note (Cumulative)
Documentation Corrections
Known Issues and Recommendations
Discontinued Support
Internationalization
Additional Information


Introduction

As of February 1, 2012, Genesys is no longer an affiliate of Alcatel-Lucent; any indication of such affiliation within Genesys products or packaging is no longer applicable. Please see the Genesys website at http://www.genesys.com for more details.

This release note applies to all 8.1 releases of Interaction Routing Designer (IRD).

Use of Third-Party Software

Genesys follows applicable third-party redistribution policies to the extent that Genesys solutions utilize third-party functionality. For additional information on any third-party software used in this product, see More Release Information/Legal Notices for Universal Routing. Please contact your Customer Care representative if you have any questions.


Release Number 8.1.400.35 [04/12/19] – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This is a hot fix for this product. This release does not contain any new features or functionality.

Corrections and Modifications

This release includes the following correction:


When IRD is working with double-byte code pages such as those in Japanese (Shift-JIS), it now properly processes and saves data entered in the Item’s Keyes/Values table configured for the List Object. Previously, there was an encoding issue in a particular scenario where IRD was processing data entered in double-byte characters. (IRD-3555)


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Release Number 8.1.400.34 [03/15/19] – Update

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This is an update for this product. This release contains the following new feature:

Corrections and Modifications

This release does not contain any corrections or modifications.

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Release Number 8.1.400.33 [01/18/19] – Update

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This is an update for this product. This release does not contain any new features or functionality.

Corrections and Modifications

This release includes the following corrections and modifications:


The Up To Date column name has been changed to Up Until in the IRD Date Segmentation block to ensure that it is clear that the date specified in the Up Until column is not included in the specified interval. (IRD-3522)


Changes have been made to ensure that connections between strategy blocks are not lost when exporting a strategy into XML or KVL file format. Previously, those connections were sometimes lost. (IRD-3540)


IRD no longer stops responding on changing the foreground text color in a comment box. Earlier, the application stopped responding in similar scenarios and displayed the error message, Interaction Routing Designer MFC Application has stopped working. (IRD-3533)


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Release Number 8.1.400.32 [10/31/18] – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This is a hot fix for this product. This release contains the following new features or functionality:

Corrections and Modifications

This release includes the following corrections and modifications:


IRD no longer removes an incorrect item when an item is deleted from a list object. Previously, at times, an incorrect item was removed when a delete operation was performed on a filtered subset of items in a list object. (IRD-3506)


Beginning with this release, by default IRD uses the Interaction Routing Designer folder as a Working Directory for storing temporary files. The folder is created under the current user's local application data folder (set in the LOCALAPPDATA environment variable). Previously, the IRD installation folder was used as the default Working Directory. (IRD-3495)


IRD can now successfully connect to UTF-8 encoding enabled Configuration Server 8.5.x releases. The previous IRD version, 8.1.400.30, sometimes failed to establish connection with UTF-8 encoding enabled Configuration Server 8.5.x releases. (IRD-3509)


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Release Number 8.1.400.30 [07/12/18] – Update

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This is an update for this product. This release contains the following new features or functionality:

Corrections and Modifications

This release includes the following corrections and modifications:


IRD strategies can now be successfully saved to the database while another configuration object is updated simultaneously. Previously, in similar scenarios during race conditions, such IRD strategies might have been inaccessible. (IRD-3486)


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Release Number 8.1.400.26 [10/27/17] – General

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

There are no restrictions for this release. This release contains the following new features or functionality:

Corrections and Modifications

This release includes the following corrections and modifications:


IRD no longer fails to reimport an existing strategy or subroutine. IRD now generates a warning when an existing strategy or subroutine is about to be overwritten. (IRD-3461)


In an environment that includes Workforce Management activities from multiple sites, IRD now correctly shows all activities. (IRD-3453)


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Release Number 8.1.400.25 [05/26/17] – General

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This is a hot fix for this product. This release contains the following new features or functionality:

Note: This version was first released as a Hot Fix on 02/24/17.

Corrections and Modifications

This release includes the following corrections and modifications:


When IRD starts up with its Check Integrity mode activated and connects to Configuration Server for the first time, duplicate requests to create predefined objects no longer occur. Previously, such duplicate requests sometimes occurred as a result of a race condition. (IRD-3441)


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Release Number 8.1.400.23 [07/22/16] – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This is a hot fix for this product. This release contains the following new features or functionality:

Corrections and Modifications

This release includes the following corrections and modifications:


The strategy code that IRD generates for the Route Interaction object with Custom routing enabled now correctly uses the values of the variables defined on the Interaction Queue tab. Previously, the name of a variable was used instead of its value. (IRD-3413)


Support of import elements inside WSDL files is improved. There are some limitations to how WSDL files are imported, so the WSDL file must comply with the following rules:

(IRD-3410)


IRD no longer incorrectly displays a check integrity error for strategies that use CreateSkillGroup, CountSkillInGroupEx, and GetSkillInGroupEx functions. (IRD-3411)


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Release Number 8.1.400.22 [04/15/15] – General

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

There are no restrictions for this release. This release contains the following new features or functionality.

Corrections and Modifications

This release contains the following corrections or modifications.


When using multiple displays and the main IRD window is open on one monitor and the Interaction Design window is open on a second monitor, you can now expand left panel of the Interaction Design window. (IRD-3401)


Now an IRD dialog box is always presented on a workstation with a single display, even when the dialog box was previously open on a multiple-display workstation on a second monitor. (IRD-3389)


When a user is trying to access an IRD strategy stored in the database, or when trying to save a new strategy to database storage, the database access password is no longer shown in the IRD Event Log, but is instead masked with asterisks (****). (IRD-3341)


IRD can now connect to Database Server through a secure (TLS) connection. (IRD-3328)


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Release Number 8.1.400.21 [12/18/15] – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This is a hot fix for this product. This release contains the following new features or functionality.

Corrections and Modifications

This release contains the following corrections or modifications.


IRD no longer displays an incorrect warning message when opening a business process that routes based on a skill expression containing the sign "=" . Previously IRD might display a warning message about the changing of configuration data. (IRD-3337)


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Release Number 8.1.400.18 [09/01/15] – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This is a hot fix for this product. This release contains the following new features or functionality.

Corrections and Modifications

This release contains the following corrections or modifications.


IRD now uses the correct virtual queue when the name (alias) of one virtual queue starts with the name of another virtual queue. Previously in this scenario, IRD did not always distinguish between the two. (IRD-3317)


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Release Number 8.1.400.17 [06/12/15] – General

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

There are no restrictions for this release. This release contains the following new features or functionality:

Corrections and Modifications

This release does not contain any corrections or modifications.

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Release Number 8.1.400.15 [03/10/15] – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This is a hot fix for this product. This release contains the following new features or functionality:

Corrections and Modifications

This release includes the following corrections and modifications:


IRD now correctly stores a new strategy even if there is no location specified for new strategies in Tenant properties (section strategy, option path is empty). Previously, IRD generated an error if the path option was empty. (IRD-3270)


IRD now correctly adds an Interaction Queue in a Synthetic Queue for the Business Process. Previously, starting with version 8.1.400.10, IRD incorrectly removed all Interaction Queues from the Synthetic Queue when the Business Process was saved. (IRD-3268)


IRD no longer terminates while processing Database Wizard's output values of attached keys containing more than 64 characters. (IRD-3265)


IRD now enables Workbin Queues to be included in Synthetic Queues. Previously, the Workbin Queues inclusion was disabled. (IRD-3277)


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Release Number 8.1.400.13 [11/26/14] – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This is a hot fix for this product. This release does not contain new features or functionality.

Corrections and Modifications

This release includes the following corrections and modifications:


IRD now successfully compiles a strategy containing email objects with the "Get standard response from UserData" configuration parameter selected. Previously, starting with version 8.1.4, IRD did not compile the strategy containing email objects with that parameter selected. (IRD-3263)


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Release Number 8.1.400.12 [10/31/14] – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This is a hot fix for this product. This release does not contain new features or functionality.

Corrections and Modifications

This release includes the following corrections and modifications:


If a strategy contains certain language-specific non-ASCII characters and IRD is working with Configuration Server where UTF-8 encoding is not enabled, IRD no longer fails to search in strategies and to generate a strategy bytecode if the default system locale is used. (IRD-3250)


The name of the multimedia switch that contains non-ASCII characters now displays correctly in the Deactivate Strategy Wizard and the Strategy Properties dialog box in the Interaction Design window. (IRD-3246)


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Release Number 8.1.400.10 [07/23/14] – General

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

There are no restrictions for this release. This section describes the new features that were introduced in this release of IRD.

Corrections and Modifications

This release includes the following corrections or modifications.


Strategy code that IRD generates for Routing objects when custom routing is used now correctly invokes the custom procedure only when a ready target is found. Previously, the custom procedure was unnecessarily called without a ready target when the waiting time was expired. (IRD-3186)


IRD now correctly takes into account the Compatible mode checkbox settings for busy treatments when generating code for a strategy containing a Target Selection object with a Custom routing subroutine specified. Previously, the code was generated as if the Compatible mode checkbox was always selected, which led to URS distributing RequestGiveRingBackTreatment instead of RequestApplyTreatment to T-Server. (IRD-3185)


The strategy code that IRD generates for Routing Target objects with Custom routing enabled now correctly uses the values of the variables declared as Input or Output parameters in the called Subroutine. Previously, the name of a variable was used instead of its value. (IRD-3184, IRD-3155)


Now, when the variable is selected as the name of the called subroutine in a Call Subroutine object, IRD uses the value of the variable, without any dependence on whether the variable is declared as local, or as an input or output parameter. Previously, the name of a variable was used. (IRD-3168)


Call monitoring information displayed on the IRD Loading View is now updated in real-time mode. Previously, such information could have been displayed with a random delay. (IRD-3161)


IRD now correctly uses the value of the variable defined as the name of a Statistic on routing target objects when Custom routing is enabled. Previously, in this scenario, the value of this variable was ignored, which caused URS to do a random target selection during the strategy execution. (IRD-3157)


When a modification of the Stat Server name is done through Properties as text context menu of a Target Selection object, IRD no longer changes the specified busy treatment type. Previously, IRD updated the treatment type to IVR. (IRD-3156)


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Release Number 8.1.300.22 [06/03/13] – General

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

There are no restrictions for this release. This section describes the new features that were introduced in this release of IRD.

The following changes have been made to the Create SMS Out and Send SMS Out objects:

For information about SMS Server functionality, please refer to the related eServices 8.1.3 documentation.

(ER# 321030711)


The String Manipulation function Bytes is now available from the Interaction Routing Designer Function Properties dialog box. This function returns the string, presenting space-separated numerical values of every character from the input string. It accepts two input parameters: string and radix. The supported radix values are 10 or 16. (ER# 318895785)


Corrections and Modifications

This release does not include any corrections or modifications.

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Release Number 8.1.300.20 [03/01/13] – General

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

There are no restrictions for this release. This section describes the new features that were introduced in this release of IRD.

Corrections and Modifications

This release includes the following corrections and modifications:


IRD now allows the creation of Business Rules for which the Attributes size is a Binary Value greater than 255 characters. (ER# 299078512)


IRD no longer terminates when defining the sdata function in a Threshold expression for a Target selection object. (ER# 302858941)


IRD no longer becomes unstable when the connection with Configuration Server is terminated due to a long period of inactivity. (ER# 316598808)


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Release Number 8.1.200.14 [04/20/12] – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This is a hot fix for this product. This release does not contain new features or functionality.

Corrections and Modifications

This release includes the following corrections and modifications:


At startup, Interaction Routing Designer (IRD) now checks the write access for the working directory. If the working directory does not have write access, IRD prompts the user to create a working directory or close the application. (ER# 297618658)


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Release Number 8.1.200.12 [03/16/12] – General

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

There are no restrictions for this release. This release does not contain new features or functionality.

Corrections and Modifications

This release includes the following corrections and modifications:


IRD now correctly populates a drop down list box with the selection values of a second parameter for a function when the first parameter value is not empty. (ER# 294614224)


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Release Number 8.1.200.11 [01/30/12] – General

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

There are no restrictions for this release. This section describes the new features that were introduced in this release of IRD.

Corrections and Modifications

This release includes the following corrections and modifications:


IRD no longer fails to display a Multimedia Switch associated with Interaction Server in monitoring view. (ER# 282637037)


IRD resolves an issue where statistics were not always correctly created. Previously, URS would not have been able to open and use these statistics in strategies. (ER# 292800237)


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Release Number 8.1.100.09 [09/12/11] – General

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

There are no restrictions for this release. This section describes the new features that were introduced in this release of IRD.

Corrections and Modifications

This release includes the following corrections and modifications:


IRD's strategy creation or modification date and time is no longer affected by the local date and time setting on the IRD host. Previously, when IRD interpreted the creation or modification time and date, the timestamp became corrupted when the local date and time setting was changed on the IRD host. (ER# 271647454)


The Root name values that IRD displays in the corresponding objects are no longer affected when the name of the Attributes values folder is localized. (ER# 272364561)


IRD now consistently provides relevant-to-currently-working instances of T-Server monitoring information during warm T-Server switch over. Previously during switch over, the process of collecting monitoring information was unexpectedly terminated . (ER# 228465454)


IRD now creates an alias of any DN that is created before the IRD Application is started. Previously in this scenario, IRD did not create the alias. (ER# 275784768)


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Release Number 8.1.000.08 [04/29/11] – General

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

There are no restrictions for this release. This section describes the new features that were introduced in the initial 8.1 release of IRD.

Corrections and Modifications

This release includes the following corrections and modifications:


To improve performance, IRD works only on the view that is currently active on the screen, and does not spend processing time on views that are hidden. (ER# 254470626)


IRD's database wizard now functions properly in the event a database table has the same name as one of the columns in that table. Previously in this case, issues might arise in the wizard. (ER# 259308811)


While using IRD, if you have opened an existing Call subroutine's object properties and then switch the focus to another subroutine in the list, and then switch back, IRD now retains the original set of subroutine parameters (including variables). Previously, the original set of subroutine parameters would be lost in such a scenario. (ER# 262127169)


You can now install IRD properly even if you have not registered viewserver.exe as a COM object. Previously in certain situations, IRD installation would run into issues if you did not perform this registration. (ER# 263767062)


IRD now correctly processes the situation of the name of one subroutine parameter being a sub-string of the name of another subroutine parameter. (ER# 264802508)


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Documentation Corrections

This section provides corrections and updates for issues found in currently released documentation for this product. The changes described here will be included in future published versions of the document.


The Universal Routing 8.1 Business Process User's Guide, Chapter 10, Creating Business Process Objects, Strategy Placeholder Option section, erroneously states that you cannot create subroutines in the Interaction Design window. The correct statement should be: You can create subroutines in the Interaction Design window by selecting the the New Subroutine button in the menu bar. This brings up a dialog box where you can name, describe, and define the subroutine.


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Known Issues and Recommendations

This section provides the latest information on known issues and recommendations associated with this product.


When you install IRD 8.1.400.30 into a folder within the Program Files folder, ensure that the user running IRD has write permissions to the IRD folder that will be used as a Working Directory or during the first run of IRD choose a Working Directory folder outside of Program Files. Alternatively, you can install IRD in another location other than Program Files. (IRD-3495)

Found In: 8.1.400.30 Fixed In: 8.1.400.32

Strategy code generated by IRD 8.1.4 with the Web Service object where the SOAPstyle parameter is defined as document differs from code generated with IRD 8.1.3 or earlier. Recompiling such strategies with IRD 8.1.4 might result in a Web Service request failure. To resolve this issue, change the SOAPStyle property to rpc. (IRD-3269)

Found In: 8.1.400.13 Fixed In: 

IRD may terminate unexpectedly while processing Database Wizard's output values of attached keys containing more than 64 characters. (IRD-3265)

Found In: 8.1.400.11 Fixed In: 8.1.400.15

The name of the multimedia switch that contains non-ASCII characters might be incorrectly displayed in the Deactivate Strategy Wizard and the Strategy Properties dialog box in the Interaction Design window. (IRD-3246)

Found In: 8.1.400.10 Fixed In: 8.1.400.12

IRD may display messages from RADIUS Server as a Warning (even in cases where they are not) during a successful external authentication upon user login. (ER# 318100067)

Found In: 8.1.300.20 Fixed In: 

The date and version number of Interaction 8.1 Routing Designer Help is partially hidden when installed on and viewed in Windows 2008 64-bit operating systems. To work around this issue, highlight the entire string to see the complete date and version number. For example, r_designer-help_09-2011_v8.1.101.00. There are no issues when it is installed on and viewed in Windows 2003. (ER# 281120859)

Found In: 8.1.100.03 Fixed In: 

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Discontinued Support

This section documents features that are no longer supported in this software. This cumulative list is in release-number order with the most recently discontinued features at the top of the list. For more information on discontinued support for operating environments and databases, see Discontinued Support in the Genesys Supported Operating Environment Reference Guide.


Discontinued As Of: 8.1.400.10

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Internationalization

Information in this section is included for international customers.


The 8.1.400.05 Language Pack for the Japanese market is supported by the 8.1.400.34 release of Interaction Routing Designer.


The 8.1.400.03 Language Pack for the Japanese market is supported by the 8.1.400.22, 8.1.400.23, and 8.1.400.24 releases of Interaction Routing Designer. Language Packs allow installers to select the language in which the user interface is displayed.


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Additional Information

Additional information on Genesys Telecommunications Laboratories, Inc. is available on our Customer Care website. The following documentation also contains information about this software. Please consult the Deployment Guide first.

Product documentation is provided on the Customer Care website, the Genesys Documentation website, and the Documentation Library DVD.

Note: For the DVD, the New Documents on this DVD page indicates the production date for that disc. Due to disc production schedules, documentation on the Genesys Documentation website may be more up-to-date than what is available on disc immediately after a product is released or updated. To determine the version of a document, check the version number that is located on the second page in PDFs or on the About This File topic in Help files.

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