Release Note

Gplus Adapter for Siebel CRM Voice Component

8.0.x

Genesys Telecommunications Laboratories, Inc. © 2010–2019

Contents

Introduction

Release Number AIX HP-UX Linux Solaris Tru64 UNIX Windows
8.0.310.07 [05/24/19] – Hot Fix X   X X   X
8.0.310.06 [04/26/19] – Hot Fix X   X X   X
8.0.310.03 [12/19/18] – General X   X X   X
8.0.300.26 [08/31/18] – Hot Fix X   X X   X
8.0.300.24 [07/20/18] – Hot Fix X   X X   X
8.0.300.21 [03/21/18] – Hot Fix X   X X   X
8.0.300.20 [03/02/18] – Hot Fix X   X X   X
8.0.300.19 [01/19/18] – Hot Fix X   X X   X
8.0.300.14 [09/06/17] – Hot Fix X   X X   X
8.0.300.11 [04/28/17] – Hot Fix X   X X   X
8.0.300.07 [12/15/16] – General X   X X   X
8.0.210.11 [11/18/16] – Hot Fix X   X X   X
8.0.210.09 [06/03/16] – Hot Fix X   X X   X
8.0.210.08 [01/25/16] – Hot Fix X   X X   X
8.0.210.06 [12/24/15] – Hot Fix X   X X   X
8.0.210.01 [12/14/15] – General X   X X   X
8.0.200.08 [07/15/15] – General X   X X   X
8.0.110.08 [09/12/14] – Hot Fix X   X X   X
8.0.110.05 [07/09/14] – Hot Fix X   X X   X
8.0.110.03 [06/12/14] – General X   X X   X
8.0.100.33 [12/12/13] – Hot Fix X   X X   X
8.0.100.31 [08/01/13] – General X   X X   X
8.0.100.17 [02/28/13] – Hot Fix X   X     X
8.0.100.11 [11/27/12] – General X   X X   X
8.0.001.25 [04/30/12] – General X   X X   X
8.0.001.19 [12/23/11] – Hot Fix X   X X   X
8.0.001.17 [12/08/11] – General X   X X   X
8.0.000.24 [11/28/11] – Hot Fix X   X X   X
8.0.000.19 [10/28/11] – Hot Fix X   X X   X
8.0.000.18 [09/19/11] – Hot Fix X   X X   X
8.0.000.17 [08/22/11] – Hot Fix X   X X   X
8.0.000.13 [12/06/10] – General X   X X   X

Link to 7.5 Product Release Note (Cumulative)
Known Issues and Recommendations
Discontinued Support
Internationalization
Additional Information


Introduction

As of February 1, 2012, Genesys is no longer an affiliate of Alcatel-Lucent; any indication of such affiliation within Genesys products or packaging is no longer applicable. Please see the Genesys website at http://www.genesys.com for more details.

This release note applies to all 8.0 releases of Gplus Adapter for Siebel CRM Voice Component.

Use of Third-Party Software

Genesys follows applicable third-party redistribution policies to the extent that Genesys solutions utilize third-party functionality. For additional information on third-party software used in this product, see the Read Me. Please contact your Customer Care representative if you have any questions.


Release Number 8.0.310.07 [05/24/19] – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This is a hot fix for this product. This release does not contain new features or functionality.

Corrections and Modifications

This release includes the following corrections and modifications:


The Adapter now correctly processes call recording related commands and calculates their states. Previously, these commands were mistakenly disabled or their execution failed depending on the sequence of T-Server events received. (GPSBL-5455)


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Release Number 8.0.310.06 [04/26/19] – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This is a hot fix for this product. This release does not contain new features or functionality.

Corrections and Modifications

This release includes the following corrections and modifications:


The Adapter now correctly handles command states. Previously, after a command, that was reported to Siebel as disabled, was forcibly called from Siebel, other commands, that were reported as enabled, began failing during their execution.. (GPSBL-5449)


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Release Number 8.0.310.03 [12/19/18] – General

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

There are no restrictions for this release. This release contains the following new features or functionality:

Corrections and Modifications

This release does not include any corrections and modifications.

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Release Number 8.0.300.26 [08/31/18] – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This is a hot fix for this product. This release does not contain new features or functionality.

Corrections and Modifications

This release includes the following corrections and modifications:


The Adapter now correctly processes requests for DN serviceability. Previously, in very fast environments, the Adapter occasionally reported a DN status incorrectly (that it was out of service when it was is in service). In SIP Business Continuity (BC) environments, when the primary site failed, the Adapter attempted to switchover to a backup site. However, because the Adapter treated the DN status incorrectly on the backup site, the switchover failed.(GPSBL-5332)


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Release Number 8.0.300.24 [07/20/18] – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This is a hot fix for this product. This release does not contain new features or functionality.

Corrections and Modifications

This release includes the following corrections and modifications:


The Adapter now correctly shows conference call participants in the work item title in the following two scenarios:

Scenario 1:

When a key, like party-<string>, is present in the Extensions attribute of an Event. Previously, these keys were mistakenly identified as a reference to a call party. (GPSBL-5298)

Scenario 2:

When the following are true:

Previously, the routing point DN was shown instead of agent's DN. (GPSBL-5304)


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Release Number 8.0.300.21 [03/21/18] – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This is a hot fix for this product. This release does not contain new features or functionality.

Corrections and Modifications

This release includes the following corrections and modifications:


The Adapter now correctly processes T-Server events that do not correspond to registered DNs. Previously, the continuous flow of these events caused a "thread leak" and, finally, caused denial of service. If the SIP Business Continuity feature is used, Genesys highly recommends that you update the Adapter to the current version. (GPSBL-5222)


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Release Number 8.0.300.20 [03/02/18] – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This is a hot fix for this product. This release does not contain new features or functionality.

Corrections and Modifications

This release includes the following corrections and modifications:


The Adapter now correctly processes SIP Business Continuity feature specific requests. Previously, these requests sometimes broke other requests being processed (that is, a conflict occurred with other requests) under a high CPU load. If the SIP Business Continuity feature is used, Genesys highly recommends updating the Adapter to the current version. (GPSBL-5273)


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Release Number 8.0.300.19 [01/19/18] – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This is a hot fix for this product. This release does not contain new features or functionality.

Corrections and Modifications

This release includes the following corrections and modifications:


The Adapter now correctly generates agent-state events during agent-session restoration. Previously, when an agent was logged in into multiple ACD Queues, events like EventAgentLogin, EventAgentReady, and so on, were sent multiple times during agent session restoration instead of only once as is the case during initial agent login. This correction is specific to the Avaya Communication Manager switch.(GPSBL-5258)


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Release Number 8.0.300.14 [09/06/17] – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This is a hot fix for this product. This release does not contain new features or functionality.

Corrections and Modifications

This release includes the following corrections and modifications:


The Adapter now correctly handles the CampaignModeChanged event. Previously, this event broke the AddRecord functionality/command. (GPSBL-5233)


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Release Number 8.0.300.11 [04/28/17] – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This is a hot fix for this product. This release contains the following new features or functionality:

Note: This component works in conjunction with Gplus Communication Server for Siebel CRM and Gplus Adapter for Siebel CRM Multimedia. As such, this release requires version 8.0.300.11 or later of those components.

Corrections and Modifications

There are no corrections or modifications for this release.

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Release Number 8.0.300.07 [12/15/16] – General

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

There are no restrictions for this release. This release contains the following new features or functionality:

Corrections and Modifications

This release includes the following corrections and modifications:


The Adapter now correctly processes the PreviewDialingModeStart command. Previously, the Adapter sent an extra PreviewDialingModeStart command to T-Server for the internal Inbound campaign that resulted in an error. (GPSBL-5031).


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Release Number 8.0.210.11 [11/18/16] – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This is a hot fix for this product. This release contains the following new features or functionality:

Corrections and Modifications

There are no corrections or modifications for this release.

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Release Number 8.0.210.09 [06/03/16] – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This is a hot fix for this product. This release does not contain new features or functionality.

Corrections and Modifications

This release includes the following corrections and modifications:


The Adapter now correctly calculates the scheduling/rescheduling time when setting up callbacks. Previously, for seasonal time changes (from winter to summer and vice versa), the time calculation was incorrect. (GPSBL-4992)


The Adapter now can process outbound calls/records after re-login to Siebel when the DN is in the "logged-in" state. Previously, the Adapter was not able to restore the agent's state on Outbound Contact Server and, therefore, the agent was not able to process outbound records after re-login to Siebel. (GPSBL-5032)


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Release Number 8.0.210.08 [01/25/16] – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This is a hot fix for this product. This release does not contain new features or functionality.

Corrections and Modifications

This release includes the following corrections and modifications:


The adapter now correctly processes the Preview Dialing Mode Start command. Previously, an error message appeared when an agent was assigned to at least one non-Preview campaign and the command was configured to process all assigned campaigns. (GPSBL-4963)


The values of the following strings in GenSymbolicStrings.sif are now correct:

Previously, these strings contained incorrect values. (GPSBL-5025)


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Release Number 8.0.210.06 [12/24/15] – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This is a hot fix for this product. This release does not contain new features or functionality.

Corrections and Modifications

This release includes the following correction and modification:


The Adapter now correctly processes string-based reason codes that are passed to the NotReady device command, as represented by the following parameter pair:

Previously, the Adapter did not process string-based reason codes correctly. (GPSBL-4994)


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Release Number 8.0.210.01 [12/14/15] – General

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

There are no restrictions for this release. This release contains the following new features or functionality:

Corrections and Modifications

This release does not include any corrections and modifications.

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Release Number 8.0.200.08 [07/15/15] – General

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

There are no restrictions for this release. This release contains the following new features or functionality:

Corrections and Modifications

This release includes the following corrections and modifications:


In some specific configurations, the Adapter no longer creates multiple Service Requests when a new call arrives. (GPSBL-4843)


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Release Number 8.0.110.08 [09/12/14] – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This is a hot fix for this product. This release does not contain new features or functionality.

Corrections and Modifications

This release includes the following correction or modification:


The Adapter no longer distributes phantom calls to agents. Previously, the Adapter distributed phantom calls to agents in certain scenarios (such as when agent sessions are lost due to browser crashes) and under specific conditions (such as when CheckDNStateOnLogin=true, Service:AutoLogout="false", and agents are configured to use the same DN but are assigned different AgentIDs). (GPSBL-4667)


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Release Number 8.0.110.05 [07/09/14] – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This is a hot fix for this product. This release does not contain new features or functionality.

Corrections and Modifications

This release includes the following correction or modification:


The Adapter now correctly handles thread terminations. Previously, the internal thread manipulation mechanism had a defect that could cause thread or memory leaks, which could then cause an unexpected process termination or denial of service. (GBSPL-4650)


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Release Number 8.0.110.03 [06/12/14] – General

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

There are no restrictions for this release. This release contains the following new features or functionality:

Corrections and Modifications

This release includes the following corrections or modifications:


The Adapter no longer continuously sends RequestAgentNotready to the T-Server if AgentWorkMode is configured incorrectly. (GBSPL-4535)


The Adapter no longer compares Agent Work Modes incorrectly. Previously, under certain scenarios, this could cause some switches to experience faulty behavior. (GPSBL-4451)


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Release Number 8.0.100.33 [12/12/13] – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This is a hot fix for this product. This release does not contain new features or functionality.

Corrections and Modifications

This release includes the following corrections or modifications:


The Adapter now correctly calculates agent states (Ready or NotReady) when the corresponding events from T-Server contain Extension attributes. Previously, the Adapter incorrectly calculated these agent states. (GPSBL-4538)


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Release Number 8.0.100.31 [08/01/13] – General

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

There are no restrictions for this release. This section describes new features that were introduced in this release of Gplus Adapter for Siebel Voice.

Corrections and Modifications

This release includes the following corrections or modifications:


The Adapter now correctly handles the following SCAPI methods: AcceptWorkItem, ReleaseWorkItem, SuspendWorkItem, and ResumeWorkItem for voice calls. Previously, these methods did not work. (ER# 324548330, GPSBL-639)


The Adapter now correctly opens the required Siebel view when the work item that corresponds to the inbound call is selected during the work item's switchover in the CTI toolbar. Previously, this switchover did not work for inbound calls. (ER# 323553719, GPSBL-637)


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Release Number 8.0.100.17 [02/28/12] – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This is a hot fix for this product. There are no new features or functionality in this release.

Corrections and Modifications

This release includes the following corrections or modifications:


The Adapter now correctly reconnects to T-Server. Previously, in scenarios where a system failover or a primary/backup switchover occurred, the connection to T-Server was not properly restored. (ER# 316775045)


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Release Number 8.0.100.11 [11/27/12] – General

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

There are no restrictions for this release. There are no new features or functionality in this release of Gplus Adapter for Siebel CRM Voice Component.

Corrections and Modifications

This release includes the following corrections or modifications:


The InteractionDoNotCall button is now disabled until the agent receives an outbound call in a work item list. Previously, the InteractionDoNotCall button was enabled when an agent received an outbound call, but did not accept it. The Adapter stopped functioning when this button was clicked. (ER# 287543543)


The Adapter now correctly works with the Avaya Communication Manager switch, if the T-Server for Avaya Communication Manager's tacw configuration option is configured on the ACD Queue. Previously, if this option was not configured, the Adapter incorrectly processed after call work scenarios. (ER# 282963974)


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Release Number 8.0.001.25 [04/30/12] – General

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

There are no restrictions for this release. There are no new features or functionality in this release.

Corrections and Modifications

This release includes the following corrections or modifications:


If the GenComm.xml file is mistakenly deleted or removed from the installation directory, the Adapter no longer terminates unexpectedly. (ER# 291024403)


The Adapter's eScript code that is supplied out-of-the-box is now aligned with Oracle recommendations and best practices. (ER# 291784961)


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Release Number 8.0.001.19 [12/23/11] – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This is a hot fix for this product. There are no new features or functionality in this release.

Corrections and Modifications

This release includes the following correction or modification:


The Adapter now completes the transfer, conference, and reconnect call operations in all multi-site configurations. Previously in this scenario, transfer, conference, and reconnect call operations were not completed in certain multi-site configurations. (ER# 286651632)


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Release Number 8.0.001.17 [12/08/11] – General

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

There are no restrictions for this release. There are no new features or functionality in this release.

Corrections and Modifications

This release includes the following correction or modification:


The Adapter now correctly handles error messages from OCS. Previously, when OCS returned error messages, workitems could not be modified, moved, or deleted. (ER# 261328481)


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Release Number 8.0.000.24 [11/28/11] – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This is a hot fix for this product. There are no new features or functionality in this release.

Corrections and Modifications

This release includes the following correction:


The Adapter now functions properly under high loads. Previously, the Adapter unexpectedly stopped functioning when it was under high loads. (ER# 285774721)


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Release Number 8.0.000.19 [10/28/11] – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This is a hot fix for this product. There are no new features or functionality in this release.

Corrections and Modifications

This release includes the following correction:


The Adapter can now handle high load conditions. Previously, under high load conditions, the Adapter unexpectedly terminated. (ER#s 284770545, 284789877)


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Release Number 8.0.000.18 [09/19/11] – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This is a hot fix for this product. There are no new features or functionality in this release.

Corrections and Modifications

This release includes the following correction:


The Adapter now correctly displays network outbound calls on the Siebel CTI toolbar. Previously, network outbound calls were shown on the Siebel CTI toolbar as inbound. (ER# 279847134)


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Release Number 8.0.000.17 [08/22/11] – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This is a hot fix for this product. There are no new features or functionality in this release.

Corrections and Modifications

This release includes the following correction:


The Adapter now correctly allows active calls on the CTI toolbar to be released when Internet Explorer (IE) is closed and then reopened. Previously, after closing IE with an active call on the CTI toolbar and then reopening IE, the call could not be released. (ER# 277403785)


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Release Number 8.0.000.13 [12/06/10] – General

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

There are no restrictions for this release. This section describes new features that were introduced in the initial 8.0 release of Gplus Adapter for Siebel CRM Voice Component.

Corrections and Modifications

This release includes the following corrections and modifications that were made between release 7.5 or earlier releases and the initial 8.0 release:


The Adapter now correctly handles scenarios where an agent logs out of Siebel. Previously, the Adapter sometimes terminated unexpectedly when an agent logged out of Siebel. (ER# 238838214)


The Adapter now correctly handles MakeCall requests. Previously, MakeCall requests failed when the Work Phone Number field was empty and the value of the IgnorePhoneNumber field was True. (ER# 171621721)


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Known Issues and Recommendations

This section provides the latest information on known issues and recommendations associated with this product.


When a campaign to which an agent is assigned is stopped but still loaded/active, the AddRecord button is disabled rather than enabled as it should be. (GPSBL-5242)

Found In: 8.0.300.14 Fixed In: 

The Adapter does not support the Hot Standby high availability mode for Genesys T-Servers and Genesys SIP Servers. It only supports Warm Standby. (GPSBL-5134)


The Siebel view may not be updated correctly if the agent makes a blind transfer to another agent (only inbound calls are affected). (GPSBL-4452)

Found In: 8.0.100.31 Fixed In: 8.0.110.03

In scenarios where a system failover or the primary/backup switchover occurs, the connection to T-Server is not properly restored. (ER# 316775045)

Found In: 8.0.100.11 Fixed In: 8.0.100.17

If the InteractionDoNotCall device command is called before a work item appears in the CTI toolbar, the Adapter stops functioning.

Workaround: Add the FilterSpec field to the CTI command that is related to the InteractionDoNotCall device command, as follows:
FilterSpec = [@SelectedWorkItem:DriverWorkTrackID] IS NOT NULL.

(ER# 287543543)

Found In: 8.0.001.17 Fixed In: 8.0.100.11

When conference calls are created from Push Preview interactions, only the conference originator can mark the Outbound Contact Server (OCS) record as Mark Done and enter the call result. (ER# 261490769)

Found In: 8.0.000.13 Fixed In: 

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Discontinued Support

This section documents features that are no longer supported in this software. This cumulative list is in release-number order with the most recently discontinued features at the top of the list. For more information on discontinued support for operating environments and databases, see Discontinued Support in the Genesys Supported Operating Environment Reference Guide.


There are no discontinued features or functions for this product.


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Internationalization

Information in this section is included for international customers.


Language Packs are supported in 8.0.0 releases of this product. Language Packs allow installers to select the language in which the user interface and online help files are displayed. For details on what Language Packs are available, including languages, see the Gplus Adapter for Siebel CRM Release Notes section of the Documentation website.


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Additional Information

Additional information on Genesys Telecommunications Laboratories, Inc. is available on our Customer Care website. The following documentation also contains information about this software.

Product documentation is provided on the Customer Care website, the Genesys Documentation website, and the Documentation Library DVD.

Note: For the DVD, the New Documents on this DVD page indicates the production date for that disc. Due to disc production schedules, documentation on the Genesys Documentation website may be more up-to-date than what is available on disc immediately after a product is released or updated.

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