Release Note

Gplus Adapter for IEX WFM

6.2.x

Genesys Telecommunications Laboratories, Inc. © 2016-2018

Contents

Introduction

Release Number AIX Linux Solaris Windows
6.2.026.00 [08/22/18] – Hot Fix   X X X
6.2.025.00 [03/06/18] – Hot Fix   X X X
6.2.024.00 [12/11/17] – Hot Fix   X X X
6.2.023.01 [11/09/17] – Hot Fix   X X X
6.2.022.00 [09/12/17] – Hot Fix   X X X
6.2.021.00 [08/14/17] – Hot Fix   X X X
6.2.020.00 [08/01/17] – Hot Fix   X X X
6.2.019.00 [08/01/17] – Hot Fix   X X X
6.2.018.00 [05/02/17] – Hot Fix   X X X
6.2.017.00 [04/19/17] – Hot Fix   X X X
6.2.016.00 [04/04/17] – Hot Fix   X X X
6.2.015.00 [03/17/17] – Hot Fix   X X X
6.2.014.00 [03/07/17] – Hot Fix   X X X
6.2.013.00 [01/18/17] – Hot Fix   X X X
6.2.012.00 [01/09/17] – Hot Fix   X X X
6.2.010.00 [11/09/16] – Hot Fix   X X X
6.2.008.00 [09/23/16] – Hot Fix   X X X
6.2.007.00 [09/15/16] – Hot Fix   X X X
6.2.005.00 [08/09/16] – Hot Fix   X X X
6.2.003.00 [07/01/16] – Hot Fix   X X X
6.2.002.00 [06/22/16] – Hot Fix   X X X
6.2.001.01 [05/20/16] – General   X X X

Link to 6.1 Product Release Note (Cumulative)
Known Issues and Recommendations
Discontinued Support
Internationalization
Additional Information


Introduction

This release note applies to all 6.2 releases of the Gplus Adapter for IEX WFM.

Use of Third-Party Software

Genesys follows applicable third-party redistribution policies to the extent that Genesys solutions utilize third-party functionality. For additional information on any third-party software used in this product, see the Read Me. Please contact your Customer Care representative if you have any questions.


Release Number 6.2.026.00 [08/22/18] – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This is a hot fix release for this product. This release contains no new features or functionality.

Corrections and Modifications

This release includes the following corrections and modifications:


Fixed an issue where the Genesys server protocol methods were called directly instead of the warm standby methods, causing connection exceptions in some circumstances.


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Release Number 6.2.025.00 [03/06/18] – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This is a hot fix release for this product. This release contains no new features or functionality.

Corrections and Modifications

This release includes the following corrections and modifications:


Fixed an issue where any association such as the outbound record to a call or a callback was being truncated on any server disconnect not just the server generating the call events.


Fixed an issue where a delayed startup status message to the LCA was causing the startup timeout to be exceeded when processing large recovery logs.


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Release Number 6.2.024.00 [12/11/17] – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.


New in This Release

This is a hot fix release for this product. This release contains no new features or functionality.

Corrections and Modifications

This release includes the following corrections and modifications:


Fixed an issue where truncating agent login and ready sessions was causing inconsistencies in the internal tables.


Fixed an issue where an existing but empty event attribute would cause a determiner to fail even if alternative chained determiners were listed.


Fixed an issue with outboundpreview where NullPointerExceptions were being generated if the Agent went NotReady on that media.


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Release Number 6.2.023.01 [11/09/17] – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.


New in This Release

This is a hot fix release for this product. This release contains the following new functionality:


Corrections and Modifications

This release includes the following corrections and modifications:


A new option, rta/iex.version has been added to set the IEX version's specification that will be used for determining RTA message field sizes .


The Adapter reverts to the No Reason Code Set (<null>) settings when reason codes are set on NotReady events but those reason codes have not been configured in the reasonCodeMappings Option section.


The PlaceListenerLogger and QueueListenerLogger have been moved to the DEBUG logging level from the TRACE logging level.


The Interaction Server media types (email, chat, iWD etc.) now use the media specific reason.notReady.determiner to retrieve the event attribute associated with the acwReason Option.


The Adapter no longer waits for the next login session to incorporate changes in an Agent's configuration.


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Release Number 6.2.022.00 [09/12/17] – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.


New in This Release

This is a hot fix release for this product. This release contains no new features or functionality:

Corrections and Modifications

This release includes the following corrections and modifications:


The Adapter now checks the FirstTransferConnID and LastTransferConnID attributes in addition to the TransferConnID and PreviousConnID attributes that were already being checked when tracking a transferred Inbound call and the associated Consult call. This change was implemented to ensure that transfers betweeen Genesys SIPServer/TServers are handled correctly.


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Release Number 6.2.021.00 [08/14/17] – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.


New in This Release

This is a hot fix release for this product. This release contains the following new functionality:

Corrections and Modifications

This release includes the following corrections and modifications:


A new Option, vhtFlushTime, can be added to a VQ's Annex Tab to set the VHT flush time for the calls queued in that VQ.


A code change was made to ignore a missing VHT linking attribute for inbound calls where the caller declined a VHT callback. This will prevent the single call from being double counted with the second increment to the count occurring at flush time.


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Release Number 6.2.020.00 [08/01/17] – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.


New in This Release

This is a hot fix release for this product. This release contains the following new functionality:

Corrections and Modifications

This release includes the following corrections and modifications:


Two new callback Options were added: callback/callbackType and callback/abandonDelay.


The default value of the callback/connectedDeterminer Option has been changed from eventAttribute: UserData._CB_N_CUSTOMER_CONNECTED to eventAttribute: UserData._CB_T_CUSTOMER_CONNECTED.


The callback/connectedValue Option has been removed.


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Release Number 6.2.019.00 [08/01/17] – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.


New in This Release

This is a hot fix release for this product. This release contains no new features or functionality.

Corrections and Modifications

This release includes the following corrections and modifications:


Reverted the Jcraft Java Secure Channel library jar file back to Version 0.1.50 from the Version 0.1.54 that was updated in Hot Fix Release 6.1.018.00. The Adapter when using the newer version had connection problems with some SSH servers.


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Release Number 6.2.018.00 [05/02/17] – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.


New in This Release

This is a hot fix release for this product. This release contains no new features or functionality.

Corrections and Modifications

This release includes the following corrections and modifications:


Fixed an issue where a NullPointerException was thrown for voice calls with a Genesys Callback identifying attribute, but there was no associated queued event.


The ThirdParty libraries for file transfers were upgraded to newer versions. The EDT FTP library was upgraded to version 2.5.0 and the Jcraft Java Secure Channel library was upgraded to the current version. The EDT upgrade includes a fix for a thread deadlock issue that could occur when resolving the hostname.


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Release Number 6.2.017.00 [04/19/17] – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.


New in This Release

This is a hot fix release for this product. This release contains the following new functionality:

Corrections and Modifications

This release includes the following corrections and modifications:


Added the application/logoutOnEmptyMediaTypes Option to change the Adapter response when an Agent remains logged into the Interaction Server but has logged out of all media.


Added the application/pendingLogout Option to change the Adapter behavior when an Agent logs out while still actively participating in a customer interaction.


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Release Number 6.2.016.00 [04/04/17] – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.


New in This Release

This is a hot fix release for this product. This release contains no new features or functionality.


Corrections and Modifications

This release includes the following corrections:


Fixed an issue with chat Abandons on TServer/SIPServer VQs that were not being counted.


Fixed an issue where Genesys Callback support was always enabled even if the callback Option section was disabled.


Corrected an omission where the new code "to 'hide' all passwords in both the regular logs and the recovery logs" was not actually included in the 6.2.007.00 Hot Fix Release.


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Release Number 6.2.015.00 [03/17/17] – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.


New in This Release

This is a hot fix release for this product. This release contains no new features or functionality.


Corrections and Modifications

This release includes the following correction:


Fixed an issue where the eventAttributeValue determiner was returning the Key name rather than the Value of the targeted Key/Value pair.


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Release Number 6.2.014.00 [03/07/17] – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.


New in This Release

This is a hot fix release for this product. This release contains the following new functionality:


Corrections and Modifications

This release includes the following corrections and modifications:


Added EmployeeID as an alternative identifier to Agent LoginID in the AgentID attribute of voice TServer/SIPServer events.


Fixed an issue where the UserEvent Request RequestRecordCancel was not one of the event types used to signify the closing of an outbound record.


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Release Number 6.2.013.00 [01/18/17] – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.


New in This Release

This is a hot fix release for this product. This release contains no new features or functionality.


Corrections and Modifications

This release includes the following corrections and modifications:


Fixed an issue where a consult call abandoned on a queue before the second agent answered was not being terminated properly in the internal tables. This was only occurring with the voice/parallelQueuesEnabled Option set to true.


Fixed an issue where the Adapter was not including its Application Name when sending a connection request to a TServer/SIPServer.


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Release Number 6.2.012.00 [01/09/17] – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.


New in This Release

This is a hot fix release for this product. This release contains no new features or functionality.


Corrections and Modifications

This release includes the following corrections and modifications:


Fixed an issue where an IllegalStateException was being thrown when a call was re-queued in a VHT VQ for the second time.


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Release Number 6.2.010.00 [11/09/16] – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.


New in This Release

This is a hot fix release for this product. This release contains no new new features or functionality.


Corrections and Modifications

This release includes the following corrections and modifications:


Fixed an issue where ConcurrentModificationExceptions were being thrown when generating the reports.


The Adapter now checks the license hostname field at startup against the simple name and the qualified name.


Fixed an issue where ACW sessions that were not contiguous with the associated call were not being filtered properly by the filter/targetGroup option.


Fixed an issue where the calculated ServiceLevels were always truncated rather than rounding up when appropriate.


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Release Number 6.2.008.00 [09/23/16] – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.


New in This Release

This is a hot fix release for this product. This release contains no new new features or functionality.


Corrections and Modifications

This release includes the following corrections and modifications:


Fixed an issue where the Adapter failed to start if any of the TServer/SIPServer(s) listed in the Connections tab refused the Adapter's connection requests at startup.


Fixed an issue where the Adapter failed to register monitored DNs with the reconnected TServer/SIPServer(s) when a lost connection was re-established.


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Release Number 6.2.007.00 [09/15/16] – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.


New in This Release

This is a hot fix release for this product. This release contains the following new features:


Corrections and Modifications

This release includes the following corrections and modifications:


Added four password Options that will hide the set user passwords.


Modified the logging to obfuscate any password Options or attributes from the logs.


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Release Number 6.2.005.00 [08/09/16] – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.


New in This Release

This is a hot fix release for this product. This release contains no new new features or functionality:


Corrections and Modifications

This release includes the following corrections and modifications:


Fixed a problem with successful VHT callbacks that were abandoned by the customer before the agent could join the call. These calls are now counted as Abandoned.


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Release Number 6.2.003.00 [07/01/16] – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.


New in This Release

This is a hot fix release for this product. This release contains no new new features or functionality:


Corrections and Modifications

This release includes the following corrections and modifications:


Fixed error where calls with Unknown CallType were not included as outbound calls when the historical.reports/includeOutboundInternalInNOC Option was set to true.


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Release Number 6.2.002.00 [06/22/16] – General

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.


New in This Release

This is a hot fix release for this product. This release contains the following new features or functionality:


Corrections and Modifications

This release includes the following corrections and modifications:


A new feature allows the path for recovery logs to be configured.


Changed the RTA state for an open outbound record after the call is released to ACW.


A new feature allows the filter Option sections to also filter by media type.


Fixed problem where incomplete activity was not reported when the connection was lost to a TServer/SIPServer or Interaction Server.


Fixed problem where PushPreview interactions that closed the record while the Agent was in ACW were not reported correctly.


Fixed problem where ACW time in Progressive/Predictive chained records was not reported correctly.


A new Option section, individualDNs was added to enable monitoring of single DNs or Trunk Groups.


Fixed problem where Progressive outbound calls with open records were not reported correctly when the call was released with the Agent in a Ready state.


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Release Number 6.2.001.01 [05/20/16] – General

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.


New in This Release

There are no restrictions for this release. This release contains the following new features or functionality:


Corrections and Modifications

This release includes the following corrections and modifications:


A new Option, outbound/ignoreCampaignConsults, has been added.


The names used to identify the addp trace modes for the Configuration Server connection have been modified.


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Known Issues and Recommendations

This section provides the latest information on known issues and recommendations associated with this product.


Streams do not support individual Time Zones for each Stream. The application/timeZone Option applies to all of the configured Streams.

Found In: 5.1.001.00 Fixed In: 

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Discontinued Support

This section documents features that are no longer supported in this software. This cumulative list is in release-number order with the most recently discontinued features at the top of the list. For more information on discontinued support for operating environments and databases, see “Discontinued Support” in the Genesys Supported Operating Environment Reference Guide.


The callback/connectedValue Option has been removed.

Discontinued As Of: 6.2.020.00

The event.properties/interactionTarget.determiner Option has been replaced with the event.properties/chat.target.determiner and event.properties/email.target.determiner Options.

Discontinued As Of: 6.1.008.00

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Internationalization

Information in this section is included for international customers.


There are no known internationalization issues for this product.


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Additional Information

Additional information on Genesys Telecommunications Laboratories, Inc. is available on our Customer Care website. The following documentation also contains information about this software.

Product documentation is provided on the Customer Care website, the Genesys Documentation website, and the Documentation Library DVD.

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