Release Note

Composer

8.1.x

Genesys Telecommunications Laboratories, Inc. © 2011–2019

Contents

Introduction

Release Number AIX HP-UX PA HP-UX IPF Linux Solaris Windows
8.1.510.12 [02/21/2019] – General           X
8.1.500.05 [02/04/2019] – Hot Fix           X
8.1.500.03 [11/30/2018] – General           X
8.1.453.03 [01/15/2019] – Hot Fix           X
8.1.450.33 [08/30/2018] – General           X
8.1.450.20 [04/30/2018] – General           X
8.1.450.08 [12/22/2017] – General           X
8.1.450.04 [10/20/2017] – General           X
8.1.440.22 [08/04/2017] – Hot Fix           X
8.1.440.18 [05/11/2017] – General           X
8.1.430.06 [05/11/2017] – General           X
8.1.430.03 [09/27/2016] – General           X
8.1.420.14 [07/29/2016] – General           X
8.1.410.16 [04/29/2016] – Hot Fix           X
8.1.410.14 [02/12/2016] – General           X
8.1.400.39 [04/26/2018] – Hot Fix           X
8.1.400.38 [04/14/2016] – Hot Fix           X
8.1.400.37 [01/13/2016] – Hot Fix           X
8.1.400.36 [09/03/2015] – Hot Fix           X
8.1.400.35 [07/24/2015] – Hot Fix           X
8.1.400.33 [06/25/2015] – General           X
8.1.400.21 [01/29/2015] – Hot Fix           X
8.1.400.17 [11/26/2014] – General           X
8.1.301.02 [01/08/2015] – Hot Fix           X
8.1.301.01 [09/08/2014] – Hot Fix           X
8.1.300.96 [07/09/2014] – Hot Fix           X
8.1.300.92 [06/24/2014] – Hot Fix           X
8.1.300.89 [06/20/2014] – Hot Fix           X
8.1.300.80 [04/14/2014] – Hot Fix           X
8.1.300.78 [03/27/2014] – Hot Fix           X
8.1.300.76 [02/28/2014] – Hot Fix           X
8.1.300.61 [02/12/2014] – Hot Fix           X
8.1.300.58 [01/13/2014] – Hot Fix           X
8.1.300.56 [12/11/2013] – Hot Fix           X
8.1.300.54 [12/03/2013] – Hot Fix           X
8.1.300.51 [10/25/2013] – Hot Fix           X
8.1.300.43 [10/09/2013] – Hot Fix           X
8.1.300.37 [09/19/2013] – Hot Fix           X
8.1.300.33 [07/24/2013] – General           X
8.1.201.91 [09/24/2014] – Hot Fix           X
8.1.201.90 [07/12/2013] – Hot Fix           X
8.1.201.88 [05/15/2013] – Hot Fix           X
8.1.201.72 [03/11/2013] – General           X
8.1.201.52 [02/02/2013] – General           X
8.1.102.14 [02/22/2013] – Hot Fix           X
8.1.102.09 [12/19/2012] – Hot Fix           X
8.1.102.00 [08/10/2012] – Hot Fix           X
8.1.101.88 [06/25/2012] – General           X
8.1.010.47 [10/15/2012] – Hot Fix           X
8.1.010.44 [02/08/2013] – Hot Fix           X
8.1.010.43 [06/13/2012] – Hot Fix           X
8.1.010.27 [02/28/2012] – Hot Fix           X
8.1.010.13 [01/17/2012] – Hot Fix           X
8.1.003.73 [11/17/2011] – Hot Fix           X
8.1.003.55 [10/26/2011] – General           X

Link to 8.0 Product Release Note (Cumulative)
Known Issues and Recommendations
Discontinued Support
Internationalization
Additional Information


Introduction

As of February 1, 2012, Genesys is no longer an affiliate of Alcatel-Lucent; any indication of such affiliation within Genesys products or packaging is no longer applicable. Please see the Genesys website at http://www.genesys.com for more details.

This release note applies to all 8.1 releases of Composer.

Use of Third-Party Software

Genesys follows applicable third-party redistribution policies to the extent that Genesys solutions utilize third-party functionality. For additional information on any third-party software used in this product, see the Legal Notices for Composer. Please contact your Customer Care representative if you have any questions.


Release Number 8.1.510.12 [02/21/2019] – General

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

There are no restrictions for this release. This section describes new features that were introduced in this release of Composer.

Corrections and Modifications

This release includes the following correction or modification:

The selected audio source no longer plays repeatedly when the Sound Type is configured as ARM in the Play Sound block. Earlier, in such scenarios, the audio source played repeatedly irrespective of the value of the Music Repeat Count option. (Composer-15947)


The attachCategory function's description within the Composer application has been updated to indicate that the relevancy function argument must be specified as a string. Previously, this was indicated incorrectly as integer. (Composer-15710)


Values of variables used in custom headers are now passed correctly. Previously, the variables were passed instead of their values. (Composer-16023)


On changing the default name of a Web Request block in a diagram, the modified name is now reflected in the generated SCXML code. Previously, the modified name was not reflected in the generated SCXML code. (Composer-15990)


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Release Number 8.1.500.05 [02/04/2019] – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This is a hot fix for this product. This release contains the following new functionality:

Corrections and Modifications

There are no corrections or modifications for this release.

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Release Number 8.1.500.03 [11/30/2018] – General

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

There are no restrictions for this release. This section describes new features that were introduced in this release of Composer.

Corrections and Modifications

This release includes the following corrections or modifications:

The getANI() utility method for callflow diagrams is updated to return an empty string for invalid formats of P-asserted-identity values. (Composer-15856)


The Timeout property in the Web Request block is now applied correctly for all POST methods. Earlier, readTimeout was not triggered correctly in certain scenarios. (Composer-15777)


The DBData block's backend dbRequest.jsp file is updated to work with Oracle WebLogic Server 12c. (Composer-15837)


Transition output and sub-state are now added correctly in the User Data block when Timeout is set to 0. Earlier, _reserved_UserData1_outputTransition was missing when Timeout was set to 0. (Composer-15858)


Transition conditions using _genesys.ixn.interactions, in workflow diagrams, have been updated to include a null check to avoid error.illegalcond errors. (Composer- 15867)


Event names have now been made unique across diagrams in a workflow to avoid blocks terminating prematurely or resulting in any unexpected behavior when two or more blocks with the same name run in parallel. (Composer-13500)


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Release Number 8.1.453.03 [01/15/2019] – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This is a hot fix for this product. This release contains no new functionality.

Corrections and Modifications

This release includes the following modification:

For .NET Composer Projects, the Web Request and Web Service blocks have been changed to use Asynchronous HTTP connections to avoid timeout issues on the IIS server when request volumes are high (30,000 to 40,000 requests per day). (Composer-15991)


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Release Number 8.1.450.33 [08/30/2018] – General

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

There are no restrictions for this release. This section describes new features that were introduced in this release of Composer.

Corrections and Modifications

This release includes the following corrections or modifications:

The IPD Diagram Submitter Script Object now points to the Workflow Enhanced Routing Script Object when a Workbin Block with a Private Queue is used. Earlier, the IPD Diagram Submitter Script Object pointed to PrivateQueue.Routing. (Composer-15603)


Composer now verifies the value of the interaction content in the Screen Interaction block before passing it on to the setudata function. If the Value field is empty, the setudata function is ignored. Only if the Result Type set to ALL, the Key Value Pair and Categories can be added to the user data. (Composer-15583)


Response messages from the Backend block now contain the relevant JSON content when valid data is returned through the performLogic function of a custom JSP page. Previously, an empty response was returned in such scenarios. (Composer-15692)


The HTTP Rest block no longer generates a username and password in the code if the corresponding properties are not set in the block. Previously, null values were generated for empty properties which caused MCP to generate an Authorization header. (Composer-15703)


The bargeintype property is now set correctly in the code generated when an Input block is configured with the Interruptible property set to DTMF. (Composer-15666)


The DB Data block now overrides the JNDI namespace option at runtime, if specified locally in the block. The Java Composer Projects WAR Export wizard is enhanced to include an optional, custom ibm-web-bnd.xmi file. If provided, the Composer supplied file is replaced with the custom one. (Composer-15679)


Composer now has the ability to pass context parameters across sessions when the Use Platform option is selected under Project Properties > Orchestration Options > Interaction Detach and the Detach property is set to true in the Route Interaction block. (Composer-15664)


When specifying integers (or constants) in SQL queries, users must enclose them within single quotes (for example, '0123') in the DB data block. (Composer-15599)


Callflow Diagram exceptions now populate the following system variables: AppState.LAST_EVENT_ELEMENT, AppState.LAST_EVENT_MSG, AppState.LAST_EVENT_NAME, AppState.LAST_EVENT_LINE, and AppState.LAST_EVENT_URL. (COMPOSER-15758)


Workflow Diagrams now consider the TMediaNativeSMS interaction media types in the initializeRoutingSystemVariables method. (COMPOSER-15698)


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Release Number 8.1.450.20 [04/30/2018] – General

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

There are no restrictions for this release. This section describes new features that were introduced in this release of Composer.

Corrections and Modifications

This release includes the following corrections or modifications:

SSL certificate validation code is disabled as Composer does not utilize this code for HTTP requests. If required, this code can be enabled on-demand by setting the web.legacyCertificateCode option to true in the composer.properties file. In previous versions, this code was always enabled. (Composer-15589)


The correct code is now generated when the Categories option is selected in the Configure Assign Data dialog while specifying a value for the Assign Data property in User Data blocks. Earlier, the conditions in the code generated for the User Data block were incorrect when the Categories option was selected. (COMPOSER-15557)


The error.notallowed event is now handled correctly in the User Data block. In previous releases, single quotes were missing in the code generated. This resulted in a syntax error and the error.notallowed event was not handled based on the correct user data state. Calls were not routed appropriately at times. (COMPOSER-15607)


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Release Number 8.1.450.08 [12/22/2017] – General

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

There are no restrictions for this release. This section describes new features that were introduced in this release of Composer.

Corrections and Modifications

This release includes the following corrections or modifications:

Zeroes are now played back correctly by intelligent prompts in Prompt blocks. Earlier, zeroes in numbers were played incorrectly by intelligent prompts in Prompt blocks. (Composer-14462)


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Release Number 8.1.450.04 [10/20/2017] – General

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

There are no restrictions for this release. This section describes new features that were introduced in this release of Composer.

Corrections and Modifications

This release includes the following modification:

Skill expressions are now validated even when they contain multi-byte characters (for example, Japanese characters). Also, single quotes are not added automatically for multi-byte characters, if not provided by the user in the expression. (COMPOSER-14470)


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Release Number 8.1.440.22 [08/04/2017] – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This is a hot fix for this product. This release contains the following new functionality.

Corrections and Modifications

This release includes the following corrections and/or modifications:


The From property for the following eServices blocks adds a variable option: Email Response, Email Forward, Create Email, Send Email, and Chat Transcript. (COMPOSER-14478)


The Stop Interaction block now disables the Application Name property when the Notify UCS option is selected in the Notify Dialog. To notify any applications that interaction processing has stopped (including a specific UCS), use the Notify Third Party Server option. (COMPOSER-14456)


The Create Email block no longer generates invalid code when the Output Result property is set with User Data. (COMPOSER-14450)


The Set Ideal Agent block no longer truncates values in variables and variable-related expressions. (COMPOSER-14469)


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Release Number 8.1.440.18 [05/11/2017] – General

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

There are no restrictions for this release. This section describes new features that were introduced in this release of Composer.

Corrections and Modifications

This release includes the following corrections and/or modifications:

Code generation and Upgrade actions now work for Projects created in multi-byte characters sets. (COMPOSER-14251)


Extra <variable> lines no longer appear in callflow diagrams. Previously, every time a change was made to a callflow diagram, one instance of ComposerRoot.vxml and User variables were created, which caused Composer to generate the following error message: Variable Name <xxxx> already exists. (COMPOSER-14404)


Worklfow diagram Cancel Event Block upgrades successfully from pre-8144 versions. (COMPOSER-14313)


Web Service block Password properties are now hidden by asterisks. (COMPOSER-3428)


Interaction process diagram, Branching block, Conditions property variable selection adds _data prefix for Project variables. (COMPOSER-14257)


DBInput block is improved to support DB data in Arabic and UTF-8 languages. (COMPOSER-14316)


Application Root variables are now preserved after a Project upgrade (COMPOSER-14365)


Route Interaction block and Target block code generation has been improved to handle the "collage" method in the threshold attribute value. (COMPOSER-14392)


Transfer Block Variables property works now for Literal type Key and Variable type Value combination. (COMPOSER-14218)


The Email blocks To property now validates duplicate entries. (COMPOSER-3439)


The DB Input block now generates DTMF grammar for Integer DB values. (COMPOSER-14346)


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Release Number 8.1.430.06 [05/11/17] – General

Supported Operating Systems
Supported Languages
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

Supported Languages

The following table lists the languages supported by this release.

ARA CHS CHT CSY DEU ESM ENU FRA FRC ITA JPN KOR PLK PTB RUS TRK
            X   X              

New in This Release

There are no restrictions for this release. This release contains the following new features or functionality.

Corrections and Modifications

There are no correction or modifications for this release.

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Release Number 8.1.430.03 [09/27/2016] – General

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

There are no restrictions for this release. This section describes new features that were introduced in this release of Composer.

Corrections and Modifications

This release includes the following corrections and/or modifications:

A new Configuration Server preference, Fetch Timeout, can be used as the timeout for fetching from Configuration Server queries. (COMPOSER-14160)


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Release Number 8.1.420.14 [07/29/2016] – General

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

There are no restrictions for this release. This section describes new features that were introduced in this release of Composer.

Corrections and Modifications

This release includes the following corrections and/or modifications:

Composer eServices child interactions handling is improved with support for the <ixn:createmessage> associate attribute. (COMPOSER-14150)


The Add Record Block Calling List property is changed to a mandatory property. (COMPOSER-14143)


The irdUTCFromString utility function is improved to check for null and undefined parameters. (COMPOSER-14128)


The User Data block Wait for Event property is improved to reliably check user data attachments. (COMPOSER-14084)


The Workflow diagram Exit block now allows adding SCXML extensions. (COMPOSER-14081)


The Interaction Queue block now validates the View name for space and slash characters. (COMPOSER-5082)


Composer internal block events for the eService detach operation is renamed to use the composer. prefix. (COMPOSER-13496)


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Release Number 8.1.410.16 [04/29/2016] – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This is a hot fix for this product. This release contains the following new functionality.

Corrections and Modifications

This release includes the following corrections and/or modifications:

The Play Application block no longer validates Output Parameters when the Use User Data property is set to false. (COMPOSER-14090)


The Target and Route Interaction blocks no longer print error messages in Orchestration Server logs when the Target Deviation from Ideal Agent property is not set. (COMPOSER-14072)


The User Data block now properly cancels the wait event upon a successful transition. The cancellation occurs if the Timeout and Wait for Event properties are configured in the User Data block and the transition is successful (interaction.udata.changed is received). (COMPOSER-14097)


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Release Number 8.1.410.14 [02/12/2016] – General

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

There are no restrictions for this release. This section describes new features that were introduced in this release of Composer.

Corrections and Modifications

This release contains the following corrections or modifications.


The Generate All operation is updated to deploy .NET Composer Project to Internet Information Services. (COMPOSER-13692)


Composer Java Project validation is updated to ignore Tomcat-generated_web.xml errors. (COMPOSER-13684)


The 8.1.4 workflow diagram upgrade is improved to handle Hints property values containing double quotes. (COMPOSER-13675/13663)


The .NET Project Web Service block internal server error for HTTP methods no longer occurs. (COMPOSER-13648)


The Assign Block Expression Builder now shows newly added variables. (COMPOSER-16631)


The Web Service Block code generation now generates the error.com.genesyslab.composer.webservice.badfetch error. Previously, Composer did not generate this exception. (COMPOSER-13602)


The Web Service block code generation now generates the error.com.genesyslab.composer error. Previously, Composer did not generate this exception. (COMPOSER-5431)


The Web Request block proxy properties are now used. (COMPOSER-13554)


The Prompt block now reads negative number currency. (COMPOSER-13511)


The interaction process diagram Interaction view Publish is updated for the default-limit segmentation option. (COMPOSER-5345)


The Generate All and Project Upgrade operations now validate the Project version. (COMPOSER-5425)


The detach property operation in the Email and SMS blocks is improved to poll for the presence of new interactions. (COMPOSER-5361)


Composer code generation no longer freezes when treatment blocks are connected in a loop. (COMPOSER-5318)


The Output Result property of the Web Service block now lists Project Variables for selection. (COMPOSER-5061)


The TLib block is temporarily disabled. Genesys recommends using the SCXML State block instead. (COMPOSER-13709)


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Release Number 8.1.400.39 [04/26/2018] – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This is a hot fix for this product. This release contains no new functionality.

Corrections and Modifications

This release includes the following corrections and/or modifications:

The ComposerBackend.dll file, for Composer .NET projects, has been recompiled in Release mode. Previously, the ComposerBackend.dll file was compiled in Debug mode and this might have caused performance issues. (COMPOSER-15604)


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Release Number 8.1.400.38 [04/14/2016] – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This is a hot fix for this product. This release contains no new functionality.

Corrections and Modifications

This release includes the following corrections and/or modifications:

When creating an interaction process diagram (IPD) and defining Views in the Interaction Queue block, the following properties are now optional: Check interval (Main tab) and Default Segment limit (Segmentation tab). Setting empty values will not publish default-limit and freeze-interval in the Interaction View object. You must re-publish all the IPDs in order for these changes to take effect. (COMPOSER-14092)


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Release Number 8.1.400.37 [01/13/2016] – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This is a hot fix for this product. This release contains the following new functionality:

Corrections and Modifications

This release does not contain any corrections or modifications.

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Release Number 8.1.400.36 [09/03/2015] – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This is a hot fix for this product. This release contains no new functionality.

Corrections and Modifications

This release includes the following corrections and/or modifications:


Composer Web Request Block Input and Output parameters are now correctly transcoded in UTF-8 encoding format. (COMPOSER-13515)


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Release Number 8.1.400.35 [07/24/2015] – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This is a hot fix for this product. This release contains the following new functionality:

Corrections and Modifications

This release includes the following corrections and/or modifications:


When you export a Java Composer Project as a .WAR file, diagrams (callflow, workflow and interaction process diagram (IPD)) are no longer exported. Previously, only callflow diagrams were not exported. (COMPOSER-4652)


Composer improves its handling of detach scenarios. You are no longer prompted to add an interaction.deleted handler when setting a Detachable block Detach property to true. The interaction.deleted event handlers are updated with a guard condition that checks events that are recognized as the result of a detaching operation. (COMPOSER-5293)


The Detach property in the Queue Interaction block no longer resets the Detach property value to false. (COMPOSER-5429)


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Release Number 8.1.400.33 [06/25/2015] – General

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

There are no restrictions for this release. This section describes new features that were introduced in the 8.1.400.33 release of Composer.

Corrections and Modifications

This release includes the following corrections and/or modifications:


After a Composer 8.1.4 Project upgrade, chat workflows now successfully re-generate code. (COMPOSER-5326)


After a Composer 8.1.4 Project upgrade from an 8.1.3 version, interaction.present handlers are now updated. (COMPOSER-5324)


A Composer 8.1.4 command line Project upgrade now updates the Project version. (COMPOSER-5319)


The interaction process diagram (IPD) handler no longer incorrectly sets system.ThisDN to the agent extension when a called is held. (COMPOSER-5308)


The Workbin block, Private View object now has view/WorkbinView=true so that interactions no longer get pulled from Private Views. The Workbin block, Custom View object for a Private Queue, now has view/WorkbinView=false so that interactions will now get pulled from this view. (COMPOSER-5299)


Composer-generated code for a disabled and unconnected block no longer causes Orchestation Server compile errors. (COMPOSER-5285)


In the Project/Application Variable dialog, validation of variable names is now case-sensitive. (COMPOSER-5244)


Composer IPD Diagram event handlers now support ISCC-transferred Consult calls for Voice. (COMPOSER-5232)


Diagram upgrades from 8.1.1 do not support the implicit block variables and this has been documented in the Upgrading Projects and Diagrams section of the Composer 8.1. Deployment Guide. (COMPOSER-4735)


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Release Number 8.1.400.21 [01/29/2015] – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This is a hot fix for this product. This release contains no new functionality.

Corrections and Modifications

This release includes the following corrections and/or modifications:


Email Interactions no longer get stuck during an Interaction Server switchover from primary to backup. Interaction process diagram (IPD) system event handlers are updated in this release to listen for re-queued interactions after a switchover happens. Genesys recommends using interaction process diagrams with interaction.added event handlers for Voice interactions and interaction.present event handlers for eServices interactions.

IPD template diagrams in this release are updated to create Voice, eService and interaction-less handling diagrams with appropriate event handlers. For example, the eServices IPD template will have interaction.present and the Voice IPD template will have interaction.added in the Events property.

IPD Diagram Upgrade

IPD system handlers in the Events property are updated in this release. To obtain this change, follow the steps below.

From 8.1.3 versions to this version:

A Composer Project Upgrade will automatically upgrade the IPD diagrams. No other manual changes are required.

IPD diagrams handling eServices interactions have the interaction.present event instead of the interaction.added event in the Events property. Use the IPD diagram Events property dialog to add or remove appropriate events.

If interaction.present was already handled in the diagram, follow the below steps to update it manually.

  1. Open the IPD.
  2. In the Properties view, select the Events property.
  3. Select the Events Properties dialog box, select the interaction.present event in the list, and use the Reset to Default option to get the latest contents.
  4. Save and generate code.

From 8.1.4 versions to this version:

IPD diagrams handling Voice interactions do not require any changes.

IPD diagrams handling eServices interactions update the Events property to have the interaction.present event instead of the interaction.added event.

If interaction.present was already handled in the diagram, follow the below steps to update it manually.

  1. Open the IPD.
  2. In the Properties view, select the Events property.
  3. Select the Events Properties dialog box, select the interaction.present event in the list, and use the Reset to Default option to get the latest contents.
  4. Save and generate code.

(COMPOSER-5202)

When using a DB Data block, database errors (such as failure to connect to a database) no longer result in invalid JSON messages being returned to the workflow or callflow application, which could cause the application to fail. This release corrects the issue with an update to the database access library. (COMPOSER-5257)


Parameters for multiple stored procedures are now organized and are no longer shown as duplicates in Composer's Stored Procedure Helper if there are duplicate stored procedure names and the current user has access to those objects. (COMPOSER-5260)


Previously, the Classify Interaction and Screen Interaction blocks in a workflow diagram did not validate variables, which could cause an application to fail if invalid variables existed. This release fixes this issue by adding variable validation. (COMPOSER-4907)


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Release Number 8.1.400.17 [11/26/2014] – General

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

There are no restrictions for this release. This section describes new features that were introduced in the initial 8.1.4 release of Composer.

Corrections and Modifications

This release includes the following corrections and modifications.


In previous versions, when creating an ICM-enabled Composer Project, ICM variables were not added to the Entry block of the main callflow. This behavior is fixed in Composer 8.1.4 and ICM variables are added correctly when the Project is created. (COMPOSER-4722)


The WAR file export wizard is changed to show more accurate error messages if it encounters errors during export. Previously, it could display a generic error message. (COMPOSER-4681)


While upgrading older Projects in Composer 8.1.3, there could be cases where an upgraded diagram displayed a validation error marker complaining about not being able to open a referenced diagram. This is fixed in Composer 8.1.4. (COMPOSER-4719)


Configured proxy settings are now propagated to generated code as expected for both Java and .NET Composer Projects. Previously, although the settings were displayed in the Web Services block, because they were not propagated, they were not used during runtime. (COMPOSER-4962)


Previously, validations did not catch cases where variables were not specified as output parameters to store values. This could lead to runtime errors during calls. In Composer 8.1.4, validations are added to the output variables dialog to catch these errors. (COMPOSER-4669)


In Composer 8.1.3 and earlier versions of Composer, the Project Upgrade task dialog did not show task progress. This behavior is fixed in Composer 8.1.4. (COMPOSER-4667)


Composer now correctly updates variables mapped in the Log Block/Logging Details property. (COMPOSER-4574)


Diagram validation is now implemented when prompts are missing according to the Number Of Retries Allowed property value. (COMPOSER-4535)


The check box and text field of the Encryption user interface in the Database Connection Profile no longer becomes editable when switching on the different Connection Profiles. (COMPOSER-4238)


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Release Number 8.1.301.02 [01/08/2015] – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This is a hot fix for this product. This release contains no new functionality. After installing Release 8.1.301.02, you must perform a Project Upgrade and an Interaction Processing Diagram (IPD) Upgrade.

Project Upgrade

  1. Right-click a Project.
  2. Select Upgrade Composer Project.
  3. Check Upgrade Common Project Files.
  4. Check Upgrade Diagram Files and generate code.

The common include/*.js files and diagram code generation will get updated with this process.

IPD Upgrade

IPD system handlers in the Events property are updated in this release to initialize system variables. To obtain this change, follow the steps below to manually update an IPD.

  1. Open the IPD.
  2. In the Properties view, select the Events property.
  3. Save and generate code.

Corrections and Modifications

This release includes the following corrections and/or modifications:


When using a DB Data block, database errors (such as failure to connect to a database) no longer result in invalid JSON messages being returned to the workflow or callflow application, which could cause the application to fail. This release corrects the issue with an update to the database access library. (COMPOSER-5254)

Parameters for multiple stored procedures are now organized and are no longer shown as duplicates in Composer's Stored Procedure Helper if there are duplicate stored procedure names and the current user has access to those objects. (COMPOSER-5248)


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Release Number 8.1.301.01 [09/08/2014] – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This is a hot fix for this product. This release contains no new functionality. After installing Release 8.1.301.01, you must perform a Project Upgrade and an Interaction Processing Diagram (IPD) Upgrade.

Project Upgrade

  1. Right-click a Project.
  2. Select Upgrade Composer Project.
  3. Check Upgrade Common Project Files.
  4. Check Upgrade Diagram Files and generate code.

The common include/*.js files and diagram code generation will get updated with this process.

IPD Upgrade

IPD system handlers in the Events property are updated in this release to initialize system variables. To obtain this change, follow the steps below to manually update an IPD.

  1. Open the IPD.
  2. In the Properties view, select the Events property.
  3. Save and generate code.

Corrections and Modifications

This release includes the following corrections and/or modifications:


The Screen Interaction block no longer generates incorrect SCXML code when the block is configured to use screening data from user data. Previously this could lead to an incorrect screening outcome. (COMPOSER-5140).

IPD system handlers in the Events property are updated in this release to initialize system variables for the Mute Xfer case. (COMPOSER-5117)


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Release Number 8.1.300.96 [07/09/2014] – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This is a hot fix for this product. This release contains no new functionality.

Corrections and Modifications

This release includes the following corrections and/or modifications:


In previous releases of Composer, sub-workflow Entry block initialization did not correctly preserve the value of the InteractionID system variable if it was changed after the workflow started executing. This is now fixed by changing the initialization to not update system variables. (COMPOSER-5099)


If Single-Session treatments (see Release 8.1.300.92) were enabled in Composer 8.1.3, and if an Orchestration Server session was recovered while the Disconnect block was being executed, this situation could result in the Orchestration Server session getting stuck. This release of Composer now properly handles this scenario so that ORS sessions are correctly terminated. (COMPOSER-5102)


In previous releases of Composer, in certain scenarios, the Classify Interaction block could incorrectly assume a classification match. The Classify Interaction block now properly returns a no-match if classification results return a no-match. (COMPOSER-5101)


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Release Number 8.1.300.92 [06/24/2014] – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This is a hot fix for this product. This release contains the following new functionality:

Corrections and Modifications

This release includes the following corrections and/or modifications:


In this release, bundled audio resources now have the proper encoding and play correctly on GVP. Running an upgrade of the Project with Common File Upgrade checked will update files in existing Projects. (COMPOSER-5054)


You can now set a language in the Prompt block even if it is the default Project language. In earlier versions of Composer 8.1.x, setting a language explicitly in the Prompt block could result in a runtime script error. (COMPOSER-5055)


The mandatory one-second delay during HTTP requests from VXML to SCXML to query for next the treatment is now interruptible, which results in better performance if Single Session Treatment mode is used. (COMPOSER-5089)


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Release Number 8.1.300.89 [06/20/2014] – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This is a hot fix for this product. This release contains no new functionality.

Corrections and Modifications

This release includes the following corrections and/or modifications:


In earlier versions of Composer, including previous 8.1.3 versions, if the Interaction Queue block used an existing queue, and the Project was imported into Composer, published information was cleared from the interaction process diagram. This resulted in incorrect code generation and validation errors. Composer now uses the selected queue property rather than the published object information. (COMPOSER-5064)


The Business Rules block now works correctly with fully-qualified classnames in GRS rule packages. In previous versions, the package name was always prepended and this would cause the request to fail. (COMPOSER-5044)


Projects created in earlier versions of Composer may throw runtime errors due to incorrectly initialized system variables after upgrading to Composer 8.1.3. This was due to changes in how system variables are stored and handled in 8.1.3. To resolve this, a new Reset System Variables button is added in the Entry block variables dialog. This can be used to reset variables and fix initialization. However, this also removes any custom values set in system variables. After resetting system variables, these custom values will need to be set again. (COMPOSER-5079)


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Release Number 8.1.300.80 [04/14/2014] – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This is a hot fix for this product. This release contains the following new functionality.

Corrections and Modifications

This release includes the following corrections and/or modifications:


In previous releases of Composer, the Web Request block did not correctly decode the "+" character in the response. This issue has now been fixed. (COMPOSER-5049)


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Release Number 8.1.300.78 [03/27/2014] – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This is a hot fix for this product. After installing Release 8.1.300.78, you must perform a Common File upgrade only if the single VXML session model is being used as described below.

  1. Right-click a Project.
  2. Select Upgrade Composer Project.
  3. Check the box Upgrade Common project files.
  4. Uncheck Upgrade Diagram Files and generate code only if you are upgrading from a previous version of Composer 8.1.3. There are changes in included .js files and this step will update to the latest version.
  5. Set the Project to use the new treatments model.
  6. Generate code. A new Master VXML page will be generated as part of workflow diagram code generation.

This release contains the following new functionality.

Corrections and Modifications

This release includes the following corrections and/or modifications:


When building an expression in Composer's Expression Builder, selection of operational parameters no longer adds parentheses at the end. (COMPOSER-4688)


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Release Number 8.1.300.76 [02/28/2014] – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This is a hot fix for this product. This release contains the following new functionality.

Corrections and Modifications

This release includes the following corrections and/or modifications:


Configured proxy settings are now propagated to generated code as expected for both Java and .NET Composer projects. Previously, although the settings were displayed in the WebServices block, because they were not propagated, they were not used during runtime. (COMPOSER-4962)


In previous versions of Composer 8.1.3, parameters could not be edited if the Type property was set to URL. This issue is resolved and parameters can be edited. (COMPOSER-5001)


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Release Number 8.1.300.61 [02/12/2014] – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This is a hot fix for this product. This release contains the following new features/functionality:

Corrections and Modifications

This release includes the following corrections and/or modifications:


Incorrect URLs were generated for including subroutine SCXML files if the Project was not deployed to a local application server. This issue is now resolved. (COMPOSER-4967)


An application could be blocked when executing a UserData block if no appropriate interaction.udata.changed event was received. This may occur due to race conditions on the platform as well as for other reasons. To address this case, the UserData block now has a Timeout property, which defines the maximum amount of time to wait for the interaction.udata.changed event before transitioning to another block. (COMPOSER-4947)


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Release Number 8.1.300.58 [01/13/2014] – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This is a hot fix for this product. This release contains the following new features/functionality:

Corrections and Modifications

This release includes the following corrections and/or modifications:


ThisDN variable initialization logic has been changed to assign the system.StartEvent.data.focusdeviceid value. If the focusdeviceid value is not present, the DNIS value will be assigned. (COMPOSER-4893)


This release optimizes system.InteractionID initialization logic to assign the value of the effective interaction (system.StartEvent.data.interactionid) instead of the parent interactionID. (COMPOSER-4857)


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Release Number 8.1.300.56 [12/11/2013] – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This is a hot fix for this product. After installing Release 8.1.300.56, you must perform a Common File upgrade.

  1. Right-click a Project.
  2. Select Upgrade Composer Project.
  3. Check the box Upgrade Common project files.
  4. Uncheck Upgrade Diagram Files and generate code only if you are upgrading from a previous version of Composer 8.1.3. .

This release contains the following new features/functionality:

Corrections and Modifications

This release includes the following corrections and/or modifications:


In previous versions of Composer 8.1.2 and 8.1.3, the Wait block did not transition correctly for certain events and always used the default transition. This is now addressed so that the correct transitions are taken as depicted in the diagram. (COMPOSER-4870)


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Release Number 8.1.300.54 [12/03/2013] – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This is a hot fix for this product. After installing Release 8.1.300.54, you must upgrade your Composer Projects.

  1. Right-click a Project
  2. Select Upgrade Composer Project.
  3. Check the box Upgrade Common project files.
  4. Uncheck Upgrade Diagram Files and generate code only if you are upgrading from a previous version of Composer 8.1.3. .

This release contains the following new feature/functionality:

Corrections and Modifications

This release includes the following corrections and/or modifications:


Previously, the Attach block did not work correctly when the ixnid was specified using a variable as it did not take into account the scope of the variable. This issue is now fixed. (COMPOSER-4806)


Earlier versions of Composer 8.1.3 did not generate the correct format of SOAP messages if the service endpoint did not accept any parameters. This issue is now fixed. (COMPOSER-4809)


Previous Composer 8.1.2 and 8.1.3 versions failed to connect to databases in .NET Composer Projects if the connection profile had special characters in it. In this release, this issue is fixed in the .NET support code. (COMPOSER-4803)


The implementation of the getuData(key, ixnid) function implementation is changed to use the system.InteractionID if an ixnid is not specified. Previously, the function used to infer the "current" interaction based on the last interaction-related event received by the session. The new implementation is more predictable and reliable. (COMPOSER-4836)


Earlier versions of Composer 8.1.3 ignored the Transfer Audio property in the Transfer block if the Type was set to Consultation. This behavior is now fixed. (COMPOSER-4854)


Support for using variables of type Input is added to the Custom SOAP Envelope property of the Web Service block. (COMPOSER-4831)


Previously in Composer 8.1.3, the Custom SOAP Envelope was incorrectly propagated to any custom blocks. This issue is now fixed and the Custom SOAP Envelope is not stored in a custom block definition. (COMPOSER-4855)


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Release Number 8.1.300.51 [10/25/2013] – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This is a hot fix for this product. After installing Release 8.1.300.51, you must upgrade your Composer Projects.

  1. Right-click a Project
  2. Select Upgrade Composer Project.
  3. Check the box Upgrade Common project files.
  4. Uncheck Upgrade Diagram Files and generate code.

This release contains the following new features or functionality:

Corrections and Modifications

This release includes the following corrections and/or modifications:


Previously, resetting an interaction process diagram's published information (from Project settings) would, in certain cases, reset the Route Interaction block's Workbin property. This issue is fixed. (COMPOSER-4791)


View segmentation in interaction process diagrams for chat was using the msgbased object in Composer 8.1.3. This has been changed to fall back on xdata and now works correctly for both chat and e-mail interactions. (COMPOSER-4787)


The QueueQuery and QueueCancel subroutines in Composer previously used JSON.eval(), which caused an error in Orchestration Server. These are changed to use only eval(), which is compatible with ORS. (COMPOSER-4760)


In previous versions of Composer 8.1.3, the upgrade process changed SCXML State blocks with target-less transitions into transitions with targets. This issue is fixed in the upgrade feature to preserve the target-less nature. (COMPOSER-4768)


Previously, Composer encountered an issue when Genesys Rules Development Tool plugins were installed. If a Template Project was created, and many items were added to the rules template, the user could experience a slowdown when saving from the rules template editors. This issue is fixed. (COMPOSER-3590)


Switching the default locale in Composer voice Projects did not update the default language settings in callflow diagrams in previous versions of Composer. This version of Composer propagates this change to specified callflow diagrams to keep them in sync with the Project-level default locale. (COMPOSER-4755)


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Release Number 8.1.300.43 [10/09/2013] – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This is a hot fix for this product. This release does not contain new features or functionality.

Corrections and Modifications

This release includes the following corrections and/or modifications:


In previous releases of Composer, parameter synchronization did not work correctly in the SubDialog block for Genesys Voice Platform applications if the SubCallflow had multiple Exit blocks returning parameters. Previously, this resulted in a runtime error on GVP and is addressed in this release. (COMPOSER-4736)


In previous releases, an exception dialog was displayed in the Prompts Manager if the highlighted Project contained ICM variables. It did not impact the runtime behavior of the application. This issue is now fixed. (COMPOSER-4737)


Automatic upgrade of Orchestration diagrams did not work correctly for Queue properties of certain blocks during an upgrade from 8.1.2 to 8.1.3. Issues were not listed in the Project upgrade report. This issue is now fixed. (COMPOSER-4738)


Previous releases of Composer 8.1.3 could not launch a new debugging session on OS X immediately after the previous session was forcefully/manually terminated. An error, Address already in use, was displayed. A new session could only be started after 30 seconds. This issue is now fixed. (COMPOSER-4742)


The Web Service block is enhanced to allow control over prefix generation for method and attribute elements. Prefix generation, its scope, and the prefix itself can be specified via new advanced properties. (COMPOSER-4727)


In previous releases, Stat Server names could only be specified as literals or selected from Configuration Server in the Target or Route Interaction blocks. This release adds support for specifying Stat Server as a variable. (COMPOSER-4721)


In previous releases, the system.LastSubmitRequestId variable was not updated if an error event was received in the Target block. It tracked requests only if they were successful. This behavior is changed and the variable now also tracks failed requests in the Target block. (COMPOSER-4718)


This is an optimization. The Branching block would previously fire an internal event to transitions in the default case, which logged an unexpected event entry in Orchestration Server logs. Now all branches use this event. There is no change in the block functionality. (COMPOSER-4714)


In previous releases, floating blocks were not detected if one of their multiple outputs was not connected, which led to invalid code being generated in some cases. This issue is now fixed. (COMPOSER-4726)


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Release Number 8.1.300.37 [09/19/2013] – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above. .

New in This Release

This is a hot fix for this product. This release does not contain new features or functionality.

Corrections and Modifications

This release includes the following corrections and/or modifications:


The Validate All operation in Composer 8.1.3 used to error out while validating objects in Universal Contact Server/Context Services referenced in multiple workflows and Context Services validation was switched on. This was caused by a limitation in the third-party library used to invoke Context Services APIs. This version of Composer switches to a different library that does not have similar constraints, which resolves the issue. (COMPOSER-4707)


Previously in Composer 8.1.3, in certain cases, an application upgraded from a previous release would remain stuck in the interaction process diagram and not enter the workflow if one or more system event handlers, including the global exception handler, were defined. This issue is now resolved and workflow processing is started correctly. (COMPOSER-4701)


A new attribute, Extensions, is now available in interaction process diagram properties. This attribute allows arbitrary attributes to be added to the root <scxml> element and is used by Orchestration Server to control persistence, session recovery, and other functionality. Refer to Orchestration Developer's Guide for more details. (COMPOSER-4698)


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Release Number 8.1.300.33 [07/24/2013] – General

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

Note: Mac OS X is a partially supported platform. Support for Mac OS X is removed from this release. It is now available as a restricted release with a separate installation package. Contact your Genesys representative to request it.

New in This Release

There are no restrictions for this release. This section describes new features that were introduced in the 8.1.3 release of Composer.

Corrections and Modifications

This release includes the following corrections and/or modifications:


SOAP Web Services blocks no longer throw an exception during parsing the specified WSDL. In earlier versions, an exception was written to logs, but there was no impact to functionality. (ER# 316271385, COMPOSER-4251)


Encryption settings in the Database Connection Profiles editor are enabled correctly while switching between multiple profiles. Previously they were enabled in some cases even if the current profile did not have encryption switched on. (ER# 315824841, COMPOSER-4238)


Blank entries are no longer displayed in the dialog for customizing perspectives. This issue has been addressed in Eclipse Juno and Indigo. (ER# 306242508, COMPOSER-4001)


Any interactions routed to a Workbin are correctly depicted in the corresponding interaction process diagram. Previously, they were not shown.(ER# 302446063, COMPOSER-3951)


Transport Layer Security connection now works correctly for Context Services (COMPOSER-3582, COMPOSER-3358, ER# 276671871)


Debugging over a secure connection now works in a 64-bit operating system. (COMPOSER-3358, ER# 283883750)


The VXML editor now generates the genesys prefix for GVP-specific attributes. (COMPOSER-657)


Interaction process diagrams are automatically refreshed when IPD Publish Information is reset. (COMPOSER-2849)


.NET Composer Projects now properly create quotes for non-numeric variables when submitting SQL queries. (COMPOSER-1802)


Oracle Database errors are now correctly handled by the Composer backend, and will be reported as an error event in the voice or routing application. (COMPOSER-2740)


Composer now shows a warning if logging details are not provided in the Log block. (COMPOSER-2439)


Composer no longer shows a warning when exporting a Java Project as .WAR file. (COMPOSER-3501)


The Composer Help for the Create User Announcement block, Announcement ID property, now states to select a variable or enter a literal value. (COMPOSER-3557)


The dialog for the Output Queue property now shows all queues from the interaction process diagram, including unpublished queues. (COMPOSER-3119)


The Composer Help adds information on using a string variable to pass a number value to the PlayBuiltinType.js functions. For more information see Known Issue COMPOSER-713.


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Release Number 8.1.201.91 [09/24/2014] – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This is a hot fix for this product. This release contains no new functionality

Corrections and Modifications

This release includes the following corrections and/or modifications:


This release corrects the getWebRequestData.jsp file so that it can now receive input JSON data in UTF-8 format. For Projects created prior to 8.1.2, upgrade the Project using the Upgrade Composer Project option. For Projects created in 8.1.2 releases, manually update the include/getWebRequestData.jsp file from a new Java Composer Project. (COMPOSER-5159)


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Release Number 8.1.201.90 [07/12/2013] – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This is a hot fix for this product. This release does not contain new features or functionality.

Corrections and Modifications

This release includes the following corrections and/or modifications:


This release fixes SCXML code generation so that the max_digits attribute of a voice treatment is properly handled as a number. (ER# 324973720) (COMPOSER-4630)


This release fixes VXML code generation to use the proper Locale path. (ER# 325225741) (COMPOSER-4598)


When using DB Data blocks, thread usage is optimized. Composer now creates a separate thread pool for each application context thereby preventing any possible thread leaks. To apply this fix to an existing Project, update the WEB-INF/web.xml to add the following:

<!-- initializes a thread pool when starting up the servlet context -->

<listener>

<listener-class>

com.genesyslab.studio.backendlogic.ComposerServletContextListener

</listener-class>

</listener>

Alternatively, create a new Java Composer Project, and copy its WEB-INF/web.xml into the existing Project. Also, update the gvpBackend.jar file in any application servers by copying it from the Composer-installed bundled Tomcat. (ER# 324725503) (COMPOSER-4550)


This release addresses three database-related issues when using the Stored Procedure Helper:

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Release Number 8.1.201.88 [05/15/2013] – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This is a hot fix for this product. This release does not contain new features or functionality.

Corrections and Modifications

This release includes the following corrections and/or modifications:


View segmentation logic in Interaction Queues reverts back to using an xdata view property instead of a message-based object. This is the same behavior as Composer 8.1.1 and works consistently for e-mail and chat interactions. (ER# 322059214)


Composer no longer displays a validation error for media servers due to an invalid check when connected to a single-tenant configuration server. (ER# 321651173)


The Target and Route Interaction blocks can now be used without an interaction to reserve a target in advance. Previous versions of Composer did not have this capability even though a null interaction ID could be specified in the block via a variable. (ER# 321867315)


The structure of subroutines bundled with Composer is changed to address an infinite loop issue introduced due to incorrect exception handling. If upgrading Projects created in 8.1.1 and earlier with this build, Composer will upgrade the subroutines to the new structure. For Projects created in earlier builds of 8.1.2, create a new Project and copy over the affected SCXML files from the /src folder of the new Project into the older Project. (ER# 322770841)


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Release Number 8.1.201.72 [03/11/2013] – General

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

There are no restrictions for this release. This release does not contain new features or functionality.

Corrections and Modifications

This release includes the following corrections and/or modifications:


In the 8.1.201.52 release, Composer required you to connect workbin views to one or more workflows. Floating workbins are now allowed that are not required to be connected to Workflow blocks. This allows interactions routed to workbins to remain in workbins until they are pulled out by agents. (ER# 318899681)


An out-of-bounds index error is no longer displayed if an Entry block variable begins with the restricted prefix of App_. The prefix remains restricted, but Composer now gracefully handles the situation. (ER# 318601911)


Previously, generated SCXML for eServices blocks that set Detach property to True did not execute correctly on Orchestration Server (ORS) due to the use of an initial attribute. Code generation is changed to use the initial element to avoid this issue on ORS. (ER# 318539081)


In the 8.1.201.52 release, the callflow Record block exited the session if the user disconnected during recording, thereby preventing any non-media operations to be performed. The block is now changed to enable handling the disconnect event and continue with non-media operations. (ER# 318899695)


In the 8.1.201.52 release, upgrading a .NET Composer Project did not overwrite the web.config file to preserve any user-added custom entries. This behavior is changed to rename the previous web.config file to web.config.bak.<timestamp>. A new file is added to the Project that includes any new entries added in the 8.1.2 release. (ER# 318898346)


In previous releases, the Web Service block would only process schema (.xsd) files that were included by the last schema at each level in a multi-level schema inclusion scenario. Composer now correctly processes all included schemas in the hierarchy. (ER# 318918677)


Previously, Email blocks relied on receiving a specific sequence of events from ORS. Under certain circumstances, events from ORS are not received in the expected sequence resulting in an application waiting indefinitely for events. Generated code for these blocks is changed to not rely on the sequence of events. (ER# 318696011)


The TenantId system variable is now correctly initialized for non-voice interactions in interaction process diagrams. (ER# 318539084)


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Release Number 8.1.201.52 [02/02/13] – General

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

There are no restrictions for this release. This section describes new features that were introduced in the 8.1.2 release of Composer.

Common Features Across Applications:

GVP application (VXML) Enhancements:

Orchestration Application (SCXML) Enhancements:

Corrections and Modifications

This release includes the following corrections and modifications:


New Projects now use UTF-8 as the default encoding. Previously, server-side pages in earlier versions of Composer incorrectly used ISO-8859-1 encoding, which caused issues with JSON data. (ER# 308306201)


The Troubleshooting Overview in the Composer Help now includes a link to the Checkin Error Source Control topic. (ER# 302896571)


Email blocks no longer continue to wait for an interaction.udata.changed event when the Output Result property is set to User Data. (ER# 302549675)


When deleting Workbin blocks from an IPD, the corresponding Script object is now deleted from Configuration Server. (ER# 302446061)


When the IdentifyContactVariables Mapping property is set, its user defined value is no longer overwritten, causing the variables mapping definition to be lost. (ER# 302251369)


Email blocks in workflows are now reflected correctly in any interaction process diagrams that refer to the workflow diagram. If the Email block puts the email interaction into an interaction queue, the corresponding Interaction Queue block in the interaction process diagram is correctly linked to the Workflow block. (ER# 302045214)


Renaming a file in a Composer Project and removing the file extension no longer causes an exception. (ER# 301882373)


When an Interaction Queue block is updated with a different name, any linked blocks connected to it are now updated correctly. (ER# 297853293)


The color of the Stop Interaction block and Log block is now consistent with other action blocks. (ER# 297461273)


You can now enter numeric values when using the Test function in the Business Rule block Facts property dialog. (ER# 284482622)


Non-primitive data types used by the Genesys Rules Server are now displayed as Custom in the Business Rule block Facts property dialog. (ER# 284095003)


Any diagram upgrade failures are now reflected in the overall Project upgrade outcome. Previously, Composer did not consider results of all diagrams being upgraded as part of a Project upgrade, and in certain cases reported inaccurate overall outcome of the upgrade process. (ER# 284081684)


The F1 context-sensitive help key now correctly points to the corresponding help documents for various blocks, including (but not limited to) Business Rule, ICM Route Request, & ICM Interaction Data blocks. (ER# 283515625)


.NET Composer Projects no longer shows this warning in the Console View:

include\getWebServiceData.aspx(482): warning CS0618: 'Microsoft.Web.Services3.SoapContext.Security' is obsolete: 'SoapContext.Security is obsolete. Consider deriving from SendSecurityFilter or ReceiveSecurityFilter and creating a custom policy assertion that generates these filters.'

(ER# 277966454)


The user is no longer allowed to enter literal text as the expression field of a parameter in the Backend block parameter dialog, because only variables are allowed during validation. (ER# 276267465)


The F1 context-sensitive help key now correctly brings up the corresponding help topic for workflow blocks. (ER# 262019584)


Objects published to Configuration Server are now deleted when you delete a Project. Composer now prompts for confirmation to delete individual objects, as well as allowing deletion of a subset. (ER# 257981054)


Objects published to Configuration Server are now removed when a Project is deleted. Composer now displays a list of objects to be removed and prompts for confirmation while deleting a Project. (ER# 248112964)


Composer now gives better control over deleting objects published to Configuration Server. A new dialog allows selection of individual objects that should be removed while deleting a Project or interaction process diagram. Composer also now uses a unique identifier to associate published objects with an interaction process diagram, so that it can identify the configuration objects to be more reliably deleted. (ER# 247524846)


The WebService block of Composer now supports xsd:complextype for input parameters in WSDL files. Composer now also supports complextype, imported schemas, and SOAP arrays. (ER# 242559091)


When Web Service block's Map Output Values To Variables is set to true, and the Web Service result contains one or more arrays, results are now parsed correctly. To help accomplish this result, Composer now supports the maxoccurs=unbounded attribute. (ER# 232103181)


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Release Number 8.1.102.14 [02/22/2013] – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This is a hot fix for this product. This release does not contain new features or functionality.

Corrections and Modifications

This release includes the following corrections/modifications:


Composer-generated SOAP requests no longer wrap complex object properties individually in parent tags. Composer now encloses all complex object properties together in a single parent tag. Because this change introduces new internal (hidden) properties, you must reconfigure existing Web Service blocks that are affected by this change. To reconfigure, use the instructions in ER# 317421329.

(ER# 316111385)


Using WSDL files with multiple levels of referenced schemas previously resulted in WSDL parsing errors. To correct this, the Web Service block adds support for multiple levels of schema includes. Because this change introduces new internal (hidden) properties, you must reconfigure existing Web Service blocks that are affected by this change. To reconfigure, use the instructions in ER# 317421329.

Note: Web Service block-generated SOAP messages do not have a prefix in the SOAP elements. As a result, Web Services created using the Metro/JAX-WS Framework will return Null Pointer Exception or Unexpected Result due to the prefix limitation.

(ER# 317140695)


The Web Service block now supports multiple levels of schema includes. As a result, parsing WSDL files with multiple levels of referenced schemas no longer generates WSDL parsing errors. Because this change introduces new internal (hidden) properties, you must reconfigure existing Web Service blocks that are affected by this change. To reconfigure:

  1. Clear the Service URL property and press Enter. This will clear other dependent properties.

  2. Specify the service URL again and then specify values for other properties.

  3. Generate code for the diagram.

(ER# 317421329)


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Release Number 8.1.102.09 [12/19/12] – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This is a hot fix for this product. This release does not contain new features or functionality.

Corrections and Modifications

This release includes the following corrections/modifications:


Previously HTTP basic access authentication was not recognized correctly by Server-Side pages, which resulted in Web Service block failure. This issue has been resolved. (ER# 311778148)


The Transfer block now correctly uses the specified transferaudio when the Type is set to consultation. Previously the block ignored transferaudio. (ER# 313355139)


Previously a database timeout of less than 10 seconds resulted in the event being received after 10 seconds due to delays in closing connections in database libraries. Composer-provided backend libraries now handle this behavior so that timeout events are correctly received by the application. (ER# 314222379)


The ordering of different type of variables in the Entry block of callflow diagrams is fixed so that interdependencies are resolved. This fix also resolves an issue with the user interface when reordering a long list of variables. (ER# 307294303)


Server-Side pages in earlier versions of Composer incorrectly used ISO-8859-1 encoding, which caused issues with JSON data. The encoding has now been changed to UTF-8. New Projects will use UTF-8 as the default encoding.

Note: Server-Side pages in existing Projects must be replaced by pages copied from a new Project. (ER# 310206275)


The Target and Force Route blocks add a new RouteType, Unknown. (ER# 314293536)


All Routing blocks and eServices blocks that support Detach now have a new property to specify a list of events that will be ignored for the duration of the block. (ER# 314293690)


When multiple Business Rule blocks are used in the same diagram, duplicate internal states are no longer generated. (ER# 314139581)


The Target and Route Interaction blocks add a new optional property to introduce a delay after Universal Routing Server interactions. This delay is needed under certain circumstances when interactions are detached from the current session before they are routed. (ER# 314293737)


The Play Application block adds support for retrieving extensions returned as part of treatment execution. Additional support is added for Orchestration Server providing this treatment instead of Universal Routing Server. (ER# 314293729)


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Release Number 8.1.102.00 [08/10/12] – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This is a hot fix for this product. This release does not contain new features or functionality.

Corrections and Modifications

This release includes the following corrections/modifications:


The Common.js file now uses the correct condition to determine if a given expression is a URL. Previously, the code did not correctly identify rtsps:// URIs. (ER# 303846000)


The Looping block no longer generates incorrect code when using a variable to iterate over a JSON array returned from the DB Data block. (ER# 304673224)


Debugging callflows that point to a root document no longer prints an error in the console indicating that JSON is not defined. Previously, an error was printed, although it did not impact functionality. (ER# 304817528)


The getuData() function is fixed to handle cases where an Interaction ID is not passed to it. (ER# 305526167)


Creating a new List in a new folder via the List Object Manager correctly displays the new List and does not require a reconnect to Configuration Server. Previously, it was necessary to disconnect and reconnect to Configuration Server to see the newly-added List object. (ER# 302737632)


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Release Number 8.1.101.88 [06/25/2012] – General

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

There are no restrictions for this release. This section describes new features that were introduced in the 8.1.1 release of Composer.

New features for creating SCXML-based routing applications include:

New features for creating voice applications for GVP:

New Voice & Route Application Features:

Corrections and Modifications

This release includes the following corrections and/or modifications.


The Menu block can now use the utterance value from the menu’s shadow variable instead of the return value. Previously, it always used the return value. (ER# 291115929)


Exporting custom tools from earlier versions of Composer no longer throws an error during the export process. (ER# 288108575)


The Send Email block works correctly with literal e-mail addresses in the From and Exclude fields. (ER# 302719396)


Stored procedure parameters are correctly displayed even if the current user does not own the schema object. In earlier versions of Composer, parameters were not displayed in such scenarios. (ER# 295759667)


The list of network interfaces is correctly displayed in Debugger Preferences if the IP address of the previously selected interface is changed. (ER# 292795735)


Request timeout can now be specified in the Web Service and Web Request blocks that affects only these blocks. In earlier versions of Composer, this was not supported. (ER# 297816281)

The Play Application block now works correctly when the Resource property is specified as an application variable. (ER# 297745227)


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Release Number 8.1.010.47 [10/15/12] – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This is a hot fix for this product. This release does not contain new features or functionality.

Corrections and Modifications

This release includes the following corrections/modifications:


Server-side pages in earlier versions of Composer incorrectly used ISO-8859-1 encoding, which caused issues with JSON data. When attempting to parse such JSON data, Media Control Platform's <data> generated a semantic error. The encoding is changed to UTF-8. New Projects now use UTF-8 as the default encoding. This hot fix requires updating existing Projects created in Composer 8.1.010 as well as certain DotNet Projects. See 8.1.010.47 in Known Issues and Recommendations. (ER# 308306201)


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Release Number 8.1.010.44 [02/08/13] – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This is a hot fix for this product. This release does not contain new features or functionality.

Corrections and Modifications

This release includes the following corrections/modifications:


The Microsoft JDBC driver bundled with Composer is upgraded to version 4.0, which supports secure database connections. (ER# 306452061)


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Release Number 8.1.010.43 [06/13/12] – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This is a hot fix for this product. This release does not contain new features or functionality.

Corrections and Modifications

This release includes the following corrections and/or modifications:


Parameters can now be included in the URL in the Web Request block. The block forms the URL correctly if no querystring parameters are specified via the Parameters property. (ER#  298946580)


The Play Application block generates correct code when Resource is specified as a variable. (ER#  301070763)


The Project Upgrade operation upgrades the correct set of files for the Web Service block and does not generate errors for missing files. (ER#  296440651)


The Web Service block supports all Namespace prefixes defined in imported schemas in WSDL files. (ER#  300878082)


Prompts specified as URLs (http, https, rtsp), where Type=Variable and Interpret-As=Audio, are no longer treated as local files in generated VXML code.(ER#  300283881)


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Release Number 8.1.010.27 [02/28/12] – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This is a hot fix for this product. This release does not contain new features or functionality.

Corrections and Modifications

This release includes the following corrections/modifications:


Composer adds support for WSDL Imports and WSDL types Schema Import. In addition, the following features are added: the ability to handle prefixes based on the elementFormDefault attribute, support for the <extension:base> tag, and prefix filtering in the incoming Web Service response. (ER#  292537753, 293146654)


When working with parameters in the Web Service block, Composer now preserves the Input Parameters list if the option to not synchronize parameters is selected. (ER#  292428744)


This release fixes the behavior of the Prompts dialog box so that Type can be Value and Interpret-As can be set to Text. (ER#  294162443)


This release fixes <sequence> tag processing. In addition, the following features are added: support for WSDL Imports and WSDL types Schema Import, the ability to handle prefixes based on the elementFormDefault attribute, support for <extension:base>, and the addition of the <Complex:type> tag. (ER#  294201141)


Composer adds support for WSDL Imports and WSDL types Schema Import in addition to the ability to handle prefixes based on the elementFormDefault attribute, support for the <extension:base> tag, and prefix filtering in the incoming Web Service response. This fixes the issue where certain input parameters were not displayed in the Input parameters dialog of the Web Service block. (ER#  289607635)


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Release Number 8.1.010.13 [01/17/12] – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This is a hot fix for this product. This release does not contain new features or functionality.

Corrections and Modifications

This release includes the following correction/modification:


A new Entry block optional variable, USE_LCASE_USERDATAKEY, is added to control the case lookup of session.com.genesys.userdata. By default the value of this variable is 0, which instructs Composer to use the original case of the UserData key to get the array value. When the variable is set to 1, the generated VoiceXML code uses a lowercase key lookup. This modification addresses a change in GVP's Media Control Platform starting with 8.1.410.24+, where the default behavior is not to convert UserData SIP headers to lowercase. (ER#  288596235)


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Release Number 8.1.003.73 [11/17/11] – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This is a hot fix for this product. This release does not contain new features or functionality.

Corrections and Modifications

This release includes the following corrections and/or modifications:


Composer no longer displays a timeout dialog when the connection to Universal Contact Server stays idle. (ER# 284482624)


When upgrading an 8.0.x Project to 8.1, Composer now allows underscores in database connection profile names. (ER# 285335211)


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Release Number 8.1.003.55 [10/26/2011] – General

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

There are no restrictions for this release. This section describes new features that were introduced in the initial 8.1 release of Composer.

Corrections and Modifications

This release includes the following corrections and modifications that were made between Release 8.0 and the 8.1 release.


VOX files included in Composer 8.1.3 sound muffled or garbled when played on GVP. This is caused due to incorrect file encoding. Workaround : If a 8.1.2 or earlier version of Composer is available, copy the prompt files from there into the 8.1.3 project.

The Prompts Manager does not support the Undo operation. But unlike previous versions, it no longer generates an error if the user tries to undo a change. (ER#  213873640)


The Database Connection Profiles editor no longer shows errors for correctly specified profiles if one or more profiles contain errors. Previously, if the editor was closed while errors still existed, these errors were not shown when the editor was re-opened. (ER#  262234521)


Deleting Connection Profiles from the Connection Profile editor no longer creates validation errors. (ER#  262234523)

Installation of third party Eclipse plugins no longer fails on Windows 2008. Previously, the following error was displayed: Cannot complete the install because one or more required items could not be found. (ER#  262259091)


The DB Data block now supports accessing stored procedures using synonyms (as well as synonyms for tables). (ER#  258082401)


Prompt functionality for callflows no longer supports specifying only one noinput or nomatch prompt for each retry prompt. Multiple prompts can now be specified. (ER#  255440957)


In a Create E-mail or Create SMS block, if a queue is specified for the new interaction, the workflow linked to the specified interaction queue is now invoked. (ER#  245051967)


The existing or current interaction is no longer stopped in a Route Interaction block. Any workflow connected to the queue specified for the existing interaction is now invoked. (ER#  245143425)


The Route Interaction block is no longer limited to handling one new interaction from a target; for example, a reply e-mail from an agent. The generated application no longer indefinitely waits for the new interaction. (ER#  245143421)


When non-alphanumeric characters are used to create a Connection Profile for a DB Data block, a runtime VXML/SCXML exception no longer occurs when running the application. (ER#  230710381)


The Log block's Condition property now lets you select from a list of variables. You no longer need to specify variables by typing in text in the format "AppState.<variable_name>" where <variable_name> is the name of a Boolean variable from the Variables property in the callflow's Entry block. (ER#  228580236)


When debugging both callflows and workflows, an error message no longer occurs if you delete a Project and then create it again with the same name; for example: Could not locate resource root: /MyComposerProject/debugging-results.(ER# 218696694)


A .Net Voice Project is automatically deployed to IIS when it is created. Now, after renaming the Project, it is re-deployed to IIS. (ER#  215231108)


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Known Issues and Recommendations

This section provides the latest information on known issues and recommendations associated with this product.


Routing interactions to the Last Called Agent (LCA) using the Target and Route Interaction blocks does not work for Twitter and Facebook interactions. (Composer-15996)

Found In: 8.1.510.01 Fixed In: 


The Ctrl+J shortcut key to open the simple search dialog does not work unless the dialog is opened using the Find Block menu option first. This issue also exists with other shortcut keys such as, Alt+V to validate and Alt+G to generate code. (Composer-15883)

Found In: 8.1.451.02 Fixed In: 


Composer does not localize the existing template to the French Canadian locale when creating new Java and .NET Composer projects. Also, Composer does not localize existing projects created in the English locale, to the French Canadian locale, during project upgrade. (Composer-15802)

Found In: 8.1.450.30 Fixed In: 8.1.450.33


Bulk Manager window text is not localized to French Canadian. (Composer-15838)

Found In: 8.1.450.33 Fixed In: 


Execution of the SCXML application is interrupted when a Result Type other than All is selected in the Screen Interaction block to update the user data. (Composer-15842).

Found In: 8.1.450.33 Fixed In: 8.1.451.08


An extra space is added to the script keyword in the Application option of the Orchestration section in the routing point DN when deploying scripts using Strategy Manager in the French Canadian localized Composer workspace, which results in an error when trying to run the strategy. To avoid this, the extra space must be removed manually. (Composer-15833).

Found In: 8.1.450.32 Fixed In: 8.1.451.01


On Windows 2008 Server machines, the Composer Bulk Manager wizard does not correctly list deployed and undeployed projects. (Composer-15834)

Found In: 8.1.450.32 Fixed In: 


Language Locales package is not installed if the Composer Plugins option is selected and Eclipse Path is provided in the installation wizard during Composer installation. (COMPOSER-15804)

Found In: 8.1.450.31 Fixed In: 


Generate All is successful even when there is an error in all diagrams. (COMPOSER-14439)

Found In: 8.1.440.18 Fixed In: 8.1.450.16


Execution of Update Interaction, Update UCS Record, Set Agent State, and Find Interactions blocks in Orchestration Server 8.1.440.48+ versions adds the entire Interaction user data KVPs in the ESP request, which might cause a performance impact on ORS. (COMPOSER-14370)

Found In: 8.1.440.18 Fixed In: 


The Transfer block throws a semantic error in runtime when the Variables property is set as Key=Literal and Value=Variable. (COMPOSER-14219)

Found In: 8.1.430.03 Fixed In: 8.1.440.18


The Web Services block throws a syntax error when the Map Output Values To Variables property set to true and the Output Result expression contains a namespace prefix. Workaround:

  1. Manually remove the .tns namespace prefix from the Output Result expression.
  2. Set the Map Output Results to Variables property to false and parse the output result manually in an Assign block.
By setting the Output Result mapping to false, the entire result gets assigned to the variable and the value can be accessed using a JSON expression in an Assign block.( COMPOSER-13573)

Found In: 8.1.410.14 Fixed In: 


Validation throws a Java "bad class" error on a Capture.jsp file when Composer installed on top of Java 8. This problem will not be fixed as it is related to third party software. The Record block will work as expected even though the "bad class" error appears. The error can be ignored or it can be deleted from the Problems view in order avoid a mix-up with actual errors . The following steps can be followed to delete the "bad class" error:

  1. Launch the Problems view in Composer (Windows > Show View > Other > General > Problems).
  2. Select the error and right-click and select Delete.
The error will be deleted from the Problems view. (COMPOSER-13698)

Found In: 8.1.410.14 Fixed In: 


The Orchestration Options dialog allows you specify the detach method as described in Release 8.1.400.35. For the new Projects created in 8.1.400.35, the default value for Interaction Detach in Orchestration Options is Use Application, instead of Use Platform. Workaround: After creating a new Project, manually update the value of Interaction Detach as Use Platform in Orchestration Options. (COMPOSER-5436)

Found In: 8.1.400.35 Fixed In: 8.1.410.14


Workbin details are updated instead of queue in PrivateView and CustomView objects. Workaround: After publishing an interaction process diagram with a Workbin block, update the following objects in the Scripts folder in Configuration Server:

  1. PrivateView/View/Queue: Update with the Interaction Queue.
  2. CustomView/View/Queue: Update with the Interaction Queue.

This update must be done before mapping the Workbin to Workspace Desktop Edition (formerly Interaction Workspace). (COMPOSER-5379)

Found In: 8.1.400.33 Fixed In: 8.1.400.35


When a Project is deleted in Composer, its published objects are not removed as part of this operation. Also an error message asking whether to delete the published objects manually is displayed. Workaround: Delete the objects manually. Another workaround is to delete the interaction process diagram (IPD) files first, let Composer delete objects when it prompts to, and then delete the entire Project after that. (COMPOSER-5230)

Found In: 8.1.400.17 Fixed In: 8.1.400.17


If a variable is not assigned to hold the output of a Web Request block, this may lead to an error at runtime as the assignment is invalid. Workaround: Select a variable to hold the output result. (COMPOSER-4971)

Found In: 8.1.400.17 Fixed In: 8.1.400.22


Double quotes in Input strings for the Prompts property of the Play Message block are not Escaped correctly. Workaround: Use " instead of " (double-quotes) around string values. (COMPOSER-4980)

Found In: 8.1.400.17 Fixed In: 


Post Action code defined in an interaction process diagram Branching block, Condition property, does not take effect. Workaround is to connect an ECMAScript block to the Branching block outport for this condition and write the Post Action code in that ECMAScript block. Alternatively, if possible, move the logic into a workflow diagram and do the segmentation there. (COMPOSER-5226)

Found In: 8.1.400.17 Fixed In: 8.1.400.18


Resetting interaction process diagram (IPD) Publish information removes the selection of existing queues in Interaction Queue blocks. This results in creation of a new queue when the IPD is published again. Workaround: After re-setting the IPD information, re-select the existing queue in the Interaction Queue block(s) and then Publish the IPD. (COMPOSER-5085)

Found In: 8.1.400.17 Fixed In: 8.1.400.21


In certain situations on low-powered machines, Composer development hangs if it is minimized by pressing the Windows key + D while a code generation process is active. A workaround is to not minimize Composer during code generation step. In Composer 8.1.3, the Generate All option was added, which avoids this issue altogether. (COMPOSER-1175)

Found In: 8.1.400.17 Fixed In: 


The Debugger with Transport Layer Security does not work in 64-bit Windows. Workaround: Debugging is used in a development environment and therefore not using TLS is an option. If TLS use is required, install Composer on a 32-bit operating system. This can be fixed by upgrading to the latest version of JDK 1.7 (COMPOSER-3358)

Found In: 8.1.400.17 Fixed In: 


After pressing F1 on a block property and clicking the topic link in the Composer Help pane, the Welcome page of the Composer 8.1.4 Help appears instead of the topic page. As a temporary workaround, use the TOC on the right and navigate to the topic. (COMPOSER-4767)

Found In: 8.1.400.17 Fixed In: 


The condition expression for event-related properties in interaction process (IPD) and workflow diagrams are not XML-escaped when generating the SCXML code. For more information, For more information, see ORS Compile Errors and Non-Escaped Special Characters. (COMPOSER-5185)

Found In: 8.1.300.80 Fixed In: 8.1.400.22


VOX files included in Composer 8.1.3 sound muffled or garbled when played on GVP. This is due to incorrect file encoding. Workaround: If the 8.1.2 or an earlier version of Composer is available, copy the prompt files from there into the 8.1.3 Project. (COMPOSER-5054)

Found In: 8.1.300.80 Fixed In: 8.1.300.92


The order of included PromptSwitch.js and language file xx-XX.js is not correct in the Prompt block. This causes runtime errors in playing prompts if Languagee is specified in the Prompt block. (COMPOSER-5055)

Found In: 8.1.300.61 Fixed In: 8.1.300.92


The Composer toolbar Start Tomcat and Stop Tomcat buttons do not function on Mac OS X. To start and stop Tomcat, please use Tomcat's native command-line utilities. Note:Support for Mac OS X is removed from release 8.1.300.33. (COMPOSER-4782)

Found In: 8.1.300.51 Fixed In: 


Composer adds a namespace entry (interaction process diagram Namespaces and workflow diagram/Namespaces properties) when upgrading Projects to 8.1.2. If that namespace was already added by the user, it will then be duplicated. The workaround is to edit the Namespaces property and to remove the duplicated namespace entry. (COMPOSER-4778)

Found In: 8.1.300.51 Fixed In: 8.1.300


When creating an ICM-enabled Composer Project, the ICM Variables are missing from the Main.callflow Entry block. To create the ICM variables, open the Project properties (right-click on the Project and select Properties), and disable ICM Support. Click OK. Then, open the Project properties page again and enable ICM Support. (COMPOSER-4722)

Found In: 8.1.300.51 Fixed In: 8.1.400.17


The WAR file export wizard is changed to show more accurate error messages if it encounters errors during export. Previously, it displayed generic error messages. (COMPOSER-4681)

Found In: 8.1.300.51 Fixed In: 8.1.300


For some blocks (for example, Wait for Event), the banner title of the Properties view does not match the name of the block. Workaround: None required. This is only a cosmetic issue and has no impact on functionality. (COMPOSER-4710)

Found In: 8.1.300.51 Fixed In: 8.1.400.11


While upgrading older Projects in Composer 8.1.3, there may be cases where an upgraded diagram displays a validation error marker complaining about not being able to open a referenced diagram. This usually happens if the referenced diagrams has not already been upgraded. Workaround: Upgrade the referenced diagram by right-clicking it in the Project Explorer and selecting the upgrade option. (COMPOSER-4719)

Found In: 8.1.300.51 Fixed In: 8.1.400.17


While installing Composer 8.1.3, there is a step to download dependencies from Eclipse update sites. If the internet connection is lost during this process, or some other error occurs, the Installer does not detect it and incorrectly reports success. Error messages will appear in the scripts\composer-plugin-install.log file in the Composer installation directory, (for example, C:\Program Files\GCTI\Composer\scripts\composer-plugin-install.log). Workaround: Instead of letting the Installer add Composer plugins directly to Eclipse, add Composer plugins using Eclipse's "Install New Software" feature. (COMPOSER-4692)

Found In: 8.1.300.51 Fixed In: 


The Query Builder and Stored Procedure Helper doe not display the database schema when connecting to a SQL Server instance that required Secure Sockets Layer (SSL). This is due to a known incompatibility in SQL Server with the Java 7 SSL implementation (http://support.microsoft.com/kb/2653857). Workaround: Run Composer with Java system property jsse.enableCBCProtection=false. Set the property by adding it to the eclipse.ini file, in the vmargs section:

Note that CBCProtection is a security patch, introduced in Java 6u29, that protects against the BEAST attack (http://en.wikipedia.org/wiki/Transport_Layer_Security#BEAST_attack). Disabling CBCProtection would leave it vulnerable to the BEAST attack. This issue will be addressed by Microsoft. (COMPOSER-4353)

Found In: 8.1.300.33 Fixed In: 


When using the DB Data block to retrieve data from a SQL database and database errors occur (such as failure to connect to a database), under some circumstances, this results in an invalid JSON message being returned to the workflow/callflow application. In turn, this could cause the application to fail on requests to other data sources and affect interaction distribution. (COMPOSER-5254)

Found In: 8.1.300.33 Fixed In: 8.1.301.02


The Preferences dialog box stretches across the screen on Mac OS due to label text being too long. This is a display issue only. Workaround: None required. Support for Mac OS X is removed from Release 8.1.300.33. It is now available as a restricted release with a separate installation package. Contact your Genesys representative to request it.(COMPOSER-4675)

Found In: 8.1.300.33 Fixed In: 


The Web Services block Parameters dialog box does not validate if a value is specified for each output parameter. Missing values can lead to syntax error at runtime. Workaround: Select values for output parameters in the dialog. (COMPOSER-4669)

Found In: 8.1.300.33 Fixed In: 8.1.400.17


The default color of gridlines on Mac OS is subtle, which makes the gridlines almost invisible unless a high contrast display scheme is used. Workaround: None. Support for Mac OS X is removed from Release 8.1.300.33. (COMPOSER-4668)

Found In: 8.1.300.33 Fixed In: 


The Project Upgrade dialog box does not show a progress bar as it upgrades a project. This is a display issue only. Workaround: None required. Once a Project is upgraded, a completion message is shown. (COMPOSER-4667)

Found In: 8.1.300.33 Fixed In: 8.1.400.11


Checkboxes appear left-aligned in tree structures in UIs like query builder instead of appearing next to child nodes in the tree. This is a display issue only. Workaround: None required. (COMPOSER-4596)

Found In: 8.1.300.33 Fixed In: 


Logging expressions specified in Expression Builder are not displayed in the parent dialog unless focus moves away from the Logging Detail list, e.g., when OK is clicked. This is a display issue only. Workaround: Click elsewhere in the dialog or the OK button to display updated value. (COMPOSER-4574)

Found In: 8.1.300.33 Fixed In: 8.1.400.17


The Menu block does not validate if the correct number of retry prompts are specified according to the number of retries set in the block. The property dialog validates this only after OK is clicked. Workaround: Click OK in the dialog to trigger validation or specify correct number of retry prompts. (COMPOSER-4535)

Found In: 8.1.300.33 Fixed In: 8.1.400.12


The Menu block Repeat Menu Option gives the impression that multiple values can be specified by showing Add/Remove buttons. In this scenario, the UI behaves correctly and does not allow adding more than one entry. Workaround: None required. (COMPOSER-4531)

Found In: 8.1.300.33 Fixed In: 


While importing custom blocks, corresponding block icons are not displayed. Correct icons are displayed in the palette after the import process finishes. This is a display issue only. Workaround: None required. (COMPOSER-4528)

Found In: 8.1.300.33 Fixed In: 


In some workflow blocks, renamed output links are not retained. For example, this can occur in the SCXML State block if the link name or transition name is cleared first and a new name is specified. The dialog interprets this action as a new link. This is not an issue if the link name or transition name is changed to a new value without clearing it first. Workaround: Draw the output link again after renaming it. (COMPOSER-4510)

Found In: 8.1.300.33 Fixed In: 


If a capture location is not specified in the Record block, recorded files are saved to the Windows system directory by default instead of the application server directory. Workaround: Specify the capture location. (COMPOSER-4462)

Found In: 8.1.300.33 Fixed In: 


Some Preference page labels are not externalized and cannot be localized. Workaround: None required. This impacts only label XML Catalog and this preference is not usually modified. (COMPOSER-4382)

Found In: 8.1.300.33 Fixed In: 8.1.410


The display for inferred or linked blocks continues to point to the previously specified queue in the interaction process diagram if a different queue is selected in the Output Queue property of an Email block. This is a display issue only. Workaround: Reset the Resource property of Workflow block in the IPD and set it again. This will show the updated linked block. (COMPOSESR-4300)

Found In: 8.1.300.33 Fixed In: 


In certain situations on low-powered machines, the Composer development hangs if it is minimized by pressing the Windows key + D while a code generation process is active. Workaround: Do not minimize Composer during code generation step. (COMPOSER-1175)

Found In: 8.1.300.33 Fixed In: 


In certain situations, Composer logs an exception when a new WSDL URL is specified in the WebService block. Workaround: None required; there is no impact to functionality. (ER# 316271385, COMPOSER-4251)

Found In: 8.1.201.52 Fixed In: 8.1.300.33


A number value must never be passed to the PlayBuiltinType.js functions. When using a variable and Interpret-As Currency or Date, the variable must always be a string. The following steps will ensure this:
  1. When using Watch Expression or Query Console to change variable values, add single quotation marks around a number to ensure a number is evaluated as a string. This is only necessary for number values, because strings automatically use single quotation marks. For example, type AppState.myVar = ‘2000’ rather than AppState.myVar = 2000.
  2. When using the Assign block to change variable values, add single quotation marks as above. Or, if using a dynamic value from a function, wrap the result in the String() constructor. For example, use String(myFunction()) where myFunction() returns a number.

This issue will not be fixed. The Composer Help, Common Properties for Callflow Blocks, Set Prompt Properties dialog box, contains details about ECMAScript data values and single quotes. (COMPOSER-713)

Found In: 8.0.001.87 Fixed In: 8.1.300.33


If an IPD contains a Workflow block, the IPD is automatically synced with the contents of the referenced Workflow diagram. If an IPD appears to be out of sync, close it and reopen it, to force it to synchronize with the Workflow diagram. (ER# 315837796)

Found In: 8.1.201.52 Fixed In: 

The checkboxes and text fields for encryption settings in the Database Connections Editor may become enabled incorrectly if the editor switches between multiple profiles. Workaround: None required. This is a display issue only, and does not affect specifying correct values for connection properties. (ER# 315824841, COMPOSER-4238)

Found In: 8.1.201.52 Fixed In: 8.1.300.33

You cannot cancel the operation while testing a database connection using the Connection Profile editor. You must wait for the operation to complete. (ER# 315498283)

Found In: 8.1.201.52 Fixed In: 

The Web Service Input Parameters dialog currently does not allow parameters to have the same name. (ER# 314822329)

Found In: 8.1.201.52 Fixed In: 

You should not be able to edit the Name field in the Webservice Output property. Do not edit this field. (ER# 313788571)

Found In: 8.1.201.52 Fixed In: 

If Media Control Platform (MCP) is running on a virtual machine (VM) and Composer is running on the physical machine that is hosting the VM, then you may have trouble running a GVP debugging session. Workaround: Run Composer on a separate machine, or on the same VM that is running MCP. (ER# 309375139)

Found In: 8.1.200.52 Fixed In: 

The Target selection dialog of the Target block may throw an Invalid Agent message while attempting to select a StatServer. This occurs if there are approximately 100 (or more) StatServers defined in the environment. Workaround: Disconnect from Configuration Server and enter the name of the StatServer, instead of picking it from a list. (ER# 312618644)

Found In: 8.1.102.00 Fixed In: 

When the diagram grid and rulers are set to be visible in the preferences, newly created callflow and workflow diagrams will sometimes not initially display grid and rulers. Workaround: For each affected diagram, go to the Rulers & Grid tab of the diagram properties and enable the grid and rulers checkboxes. (ER# 306242562, COMPOSER-4003)

Found In: 8.1.102.00 Fixed In: 8.1.300.33

The dialog for customizing perspectives incorrectly displays toolbar button separators as blank entries with no text or description. This is a bug in the version of Eclipse being shipped with Composer. Workaround: None required. There is no impact to functionality. (ER# 306242508, COMPOSER-4001)

Found In: 8.1.102.00 Fixed In: 8.1.300.33

A few blocks (such as Assign, Disconnect, and WebServices) show a root. prefix for selected variables if the variables are present in a root document. This affects only the display of properties and has no impact on functionality. Workaround: none required. (ER# 296275472)

Found In: 8.1.101.88 Fixed In: 

Adding an extension to a file name that previously did not have an extension displays an error. Workaround: Dismiss the error dialog. The file is renamed correctly. (ER# 301882373)

Found In: 8.1.101.88 Fixed In: 8.1.201.52

An interaction process diagram that references a workflow routing an interaction to a Workbin, does not show a linked block for the Workbin. Workaround: None available. There is no impact to routing functionality. (ER# 302446063, COMPOSER-3951)

Found In: 8.1.101.88 Fixed In: 8.1.300.33

The color of the Stop Interaction block is not consistent with other terminating blocks. Workaround: None required. This is only a display issue. (ER# 297461273)

Found In: 8.1.101.88 Fixed In: 8.1.201.52

If a Queue Interaction block is updated with a new queue, this change is not reflected in linked blocks in the interaction process diagram. Workaround: None available. This is only a display issue. (ER# 297853293)

Found In: 8.1.101.88 Fixed In: 8.1.201.52

If the queue in a Send Email block is updated, this change is not reflected in the interaction process diagram. Workaround: None required. This is only a display issue. (ER# 302045214)

Found In: 8.1.101.88 Fixed In: 8.1.201.52

Variable mapping does not work in the Identify Contact block. Workaround: Assign the output of the block to a variable and then use an Assign block for equivalent variable mapping. (ER# 302251369)

Found In: 8.1.101.88 Fixed In: 8.1.201.52

When the Output Result property for certain blocks (Chat Transcript, Create Email, Create SMS, Email Forward, and Email Response) is set to User Data, Orchestration Server will not transition out of the block. As a workaround, Genesys recommends assigning a variable to the Output Result property and then using the User Data block to update the interaction user data with the value of this variable. (ER# 302549675)

Found In: 8.1.101.88 Fixed In: 8.1.201.52

If a Workbin object is deleted from an interaction process diagram, its associated objects in Configuration Server are not removed. Workaround: Use Genesys Administrator to manually delete the Interaction Workbin object and its view. (ER# 302446061)

Found In: 8.1.101.88 Fixed In: 8.1.201.52

While debugging an interaction process diagram SCXML file, debugging skips over lines that include the workflow SCXML file using the <xi:include> tag. Workaround: None required. Debugging will step into the included workflow diagram or SCXML file. (ER# 297654802)

Found In: 8.1.101.88 Fixed In: 

The Troubleshooting Overview in the Composer Help does not include a link to the Checkin Error Source Control topic. The Intergrating with Source Control Systems does link to the topic. (ER# 302896571)

Found In: 8.1.101.88 Fixed In: 8.1.201.52

The 8.1.010.47 Hot fix includes an updated getWebRequestData.jsp page in the /include folder for Java Composer Projects. You must manually update any existing Projects created in Composer 8.1.010 with this new page if the Projects are affected by the issue described in ER# 308306201. Any Projects created in Composer 8.1 and earlier will automatically receive the updated page when the Project is upgraded in a later release of Composer. To update a Project:

  1. Create a new Java Composer Project.
  2. Overwrite the page in the existing Project with the one from the new Project.
  3. Repeat for each Project to be updated.

You must update any DotNet Composer Projects that use non-English characters in custom ASPX pages with a new web.config file in the Project root folder. This file sets UTF8 encoding using the <globalization> element. To update an existing Project, create a new DotNet Composer Project and copy the <globalization> element settings from the new Project web.config file to the existing Project. When the Project is upgraded to the current release, any Projects created in Composer 8.1 and earlier will automatically receive the updated web.config file. (ER# 308306201)

Found In: 8.1.010.43 Fixed In:  8.1.010.47

The preference page under Preferences > Composer > Debugging may display the following error message: Composer could not find a valid network interface. If this happens, check your network settings in Windows to ensure that network interfaces are present. Restart Windows and Composer and retry. (ER# 297472721)

Found In: 8.1.003.55 Fixed In: 

Composer sometimes incorrectly displays that it is connected to Configuration Server after a previously enabled network interface is manually enabled. This scenario can occur when the host wakes up after hibernation. Workaround: Restart Composer. (ER# 295556361)

Found In: 8.1.003.55 Fixed In: 

The test function in the Business Rule block incorrectly interprets numeric literals as variables and prompts the user to provide a test value for these variables. Workaround: Specify a value for the numeric property and execute the rule. The rule will execute correctly. There is no impact on the application at runtime. (ER# 284482622)

Found In: 8.1.003.55 Fixed In: 8.1.201.52

While working with Context Services, if the connection to Context Services is idle for some time, a dialog conveying a timeout error may be displayed. Workaround: This dialog can be dismissed and will not impact Context Services operations. If Context Services blocks are not being used, the Connect to Universal Contact Server when designing diagrams preference can be switched off to avoid this timeout. There is no impact on the application at runtime. (ER# 284482624)

Found In: 8.1.003.55 Fixed In: 8.1.101.88

.NET Composer Projects may show a warning in the Console View:

include\getWebServiceData.aspx(482): warning CS0618: 'Microsoft.Web.Services3.SoapContext.Security' is obsolete: 'SoapContext.Security is obsolete. Consider deriving from SendSecurityFilter or ReceiveSecurityFilter and creating a custom policy assertion that generates these filters.'

This warning can be ignored and no workarounds are needed. It will not show up as an error or warning in the Problems View. (ER# 277966454)

Found In: 8.1.002.32 Fixed In: 8.1.201.52

The Debugger with Transport Layer Security does not work in 64-bit Windows. Workaround: Debugging is used in a development environment and therefore not using TLS is an option. If TLS use is required, install Composer on a 32-bit OS. (ER# 276671871, COMPOSER-3358)

Found In: 8.1.003.55 Fixed In: 8.1.300.33

The Business Rule block does not correctly display Datatypes. Workaround: None required. Correct data types can be checked in Genesys Rules Development Tool. (ER# 284095003)

Found In: 8.1.003.55 Fixed In: 8.1.201.52

An HTTPS Connection to Context Services during the design stage fails on Windows 7 (64-bit). Workaround: Composer is used in a development environment and therefore not using TLS is an option. If TLS use is required, install Composer on a 32-bit OS. (ER# 283883750)

Found In: 8.1.003.55 Fixed In: 8.1.300.33

Unpublished queues are not available for selection in the Output Queue property of the Create E-mail block. Workaround: Publish the IPD if connected to Configuration Server. If not, specify the queue name as a literal. (ER# 269763181)

Found In: 8.1.003.55 Fixed In: 8.1.300.33

The Backend block parameter dialog allows you to enter a literal. Workaround: Specify variables for parameter values. (ER# 276267465)

Found In: 8.1.003.55 Fixed In: 8.1.101.88

In the Queue selection dialog of the Route Interaction block, there is no validation for missing variables or non-existing Configuration Database objects. Workaround: Manually check that the specified variables and/or Interaction Queue objects exist. (ER# 283684833)

Found In: 8.1.003.55 Fixed In: 

The help for the Announcement ID property in the Create User Announcement block states to select a variable but literal values are also supported. Workaround: None required. (ER# 283915760)

Found In: 8.1.003.55 Fixed In: 8.1.300.33

The Route Interaction block's Targets property dialog includes a field for Threshold, which is not necessary for this block and should not be used. Workaround: None required. (ER# 276862719)

Found In: 8.1.003.55 Fixed In: 8.1.201.52

Composer displays a warning message when exporting a Java Composer Project as .WAR file. This warning comes while trying to find the lib folder in the base directory. It is not blocking any user operations. Workaround: None required. (ER# 281934142)

Found In: 8.1.003.55 Fixed In: 8.1.300.33

When creating GXML files, the follow error dialog appears: A resource exists with a difference case. This dialog can be dismissed as it does not impact functionality. Workaround: None required. (ER# 283282491)

Found In: 8.1.003.55 Fixed In: 

The F1 help shortcut doesn't work in some E-mail blocks. Workaround: Launch help from Help Menu and search for the relevant email block name. (ER# 283515625)

Found In: 8.1.003.55 Fixed In: 8.1.201.52

The Upgrade report shows "Success" when diagram upgrade fails. Workaround: Check diagram upgrade status in the report. If it fails, it will be highlighted in the report. (ER# 284081684)

Found In: 8.1.003.55 Fixed In: 8.1.201.52

Composer allows making changes to diagrams even when they are not explicitly checked out from the source code control system and may be read-only but changes do not get saved. Workaround: Do an explicit check out of the diagram before making changes. (ER# 270944059)

Found In: 8.1.003.55 Fixed In: 

When renaming Facts in the Business Rules Facts dialog box, the list on the left side of the dialog box does not refresh with the new names. However, the new names will be saved if you press OK. (ER# 278618973)

Found In: 8.1.003.55 Fixed In: 

In Windows 7, the Welcome screen is not displayed when Composer is first launched. Instead, the Overview page is shown. Workaround: Click Help > Welcome to access the Welcome page. (ER# 258854811)

Found In: 8.0.401.84 Fixed In: 8.1.201.52

The Log block for Callflows does not show a validation error if logging details are not specified. Workaround: Specify logging details. (ER# 253689341)

Found In: 8.0.401.84 Fixed In: 8.1.300.33

The Query Builder and Stored Procedure Helper dialogs of the DB Data block do not provide an option to create new variables. Workaround: Create variables using the Entry block or use the Access Diagram Variables button on the toolbar. (ER# 258598836)

Found In: 8.0.401.84 Fixed In: 

If Oracle Client Components are not installed on the application server machine, the runtime error is not handled gracefully. The root cause is a malformed JSON object. Workaround: None required. Install Oracle Client Components before running the application. (ER# 257973582)

Found In: 8.0.401.84 Fixed In: 8.1.300.33

Voice application Projects in Composer contain a Workflows folder but not an Interaction Processes folder. Workaround: If required, create the Interaction Processes folder manually before adding an interaction process diagram to the Project. This will be needed only if routing ability needs to be added to the Project. (ER# 261882371)

Found In: 8.0.401.84 Fixed In: 

Context-sensitive help may not bring up the correct block topic for certain Workflow blocks. Workaround: Search for the block name in help and click on the specific block topic. (ER# 262019584)

Found In: 8.0.401.84 Fixed In: 8.1.201.52

Published objects in Configuration Server are not deleted if a Composer Project is deleted. Workaround: Delete the objects manually before deleting the Project. Object names are shown in block properties in the interaction process diagram. (ER# 257981054)

Found In: 8.0.401.84 Fixed In: 8.1.201.52

An Out of sync error dialog is displayed if interaction process diagram-published information is reset and the diagram is open. Workaround: Dismiss the error dialog, click the Interaction Processes folder in Project Explorer and type F5 to refresh. (ER# 262301985)

Found In: 8.0.401.84 Fixed In: 8.1.300.33

The Web Services block does not support <xsd:complextype> for input parameters in WSDL files. If the specified WSDL contains this tag, WSDL parsing fails and the block cannot be used. Workaround: Modify the Web Service implementation and avoid using complex types. If the Web Service cannot be modified, use a Backend block to invoke a custom backend page to invoke the Web Service. (ER# 242559091)

Found In: 8.0.301.81 Fixed In: 8.1.101.88

Deleting a Project will not delete published objects in Configuration Server. Workaround: Connect to Configuration Server, delete the interaction process diagrams one by one and then finally delete your Project. (ER# 248112964)

Found In: 8.0.301.81 Fixed In: 8.1.201.52

Context Management Services blocks implicitly set the Media Type for Services and States to one of the enum values in _genesys.FMname.mediaType (provided by Orchestration Server) and do not map them to Media Type Business Attributes defined in Configuration Server. Workaround: Do not set the Media_Type in Universal Contact Server. (ER# 248203442)

Found In: 8.0.301.81 Fixed In: 8.1.101.88

If an interaction process diagram (IPD) is deleted from a Project and the option is declined to delete its Configuration Server objects, creating a new IPD with the same name and in the same Project followed by deletion of this newer IPD will delete this IPD’s Configuration Server objects, but also unexpectedly delete objects from the older IPD of the same name. (ER# 247524846)

Found In: 8.0.301.81 Fixed In: 8.1.201.52

In a .NET Composer Project, when Composer executes a query with embedded application variables (previously specified in a DB Data block using query builder), it does not enclose application variable values in quotes when the values are of type String, Date, or Currency. If the same callflow/workflow is used in a Java Composer Project, Composer adds single quotes when appropriate, based on the data type of the value stored in the application variable. As a workaround, in a .NET Composer Project, modify the value of the variable using an Assign block to include or exclude single quotes. (ER# 235795371)

Found In: 8.0.210.60 Fixed In: 8.1.300.33

When the Web Service block has property Map Output Values To Variables set to true, and the Web Service result contains an array, Composer only references the name of the array (i.e. uses arrayname instead of arrayname[i]), and does not expose the contents of each element of the array. Workaround: Access array elements by setting property Map Output Values to Variables to false and then assigning specific array elements to variables using the Assign block. The output response variable of the Web Service block will contain the entire response from the Web Service in JSON format. (ER# 232103181)

Found In: 8.0.202.59 Fixed In: 8.1.201.52

When adding multiple resource-type prompts to a Prompt block, resources added subsequently will default to the value provided in the previous entry. You must manually change these values to the desired settings. (ER#  229725281)

Found In: 8.0.101.11 Fixed In: 

Composer does not properly populate several diagram date fields: Created on and Last Modified on. There is no workaround. (ER# 215931045)

Found In: 8.0.101.11 Fixed In: 

The VXML editor does not automatically add the genesys: prefix for NGI-specific attributes in VXML tags. As a workaround, add this prefix manually in the editor. (ER# 215640342)

Found In: 8.0.001.87 Fixed In: 8.1.300.33

The user must ensure that a number value is never passed to the PlayBuiltinType.js functions. When using a variable and Interpret-As Currency or Date, the variable must always be a string. The following steps will ensure this:

  1. When using Watch Expression or Query Console to change variable values, add single quotation marks around a number to ensure a number is evaluated as a string. This is only necessary for number values, because strings automatically use single quotation marks. For example, type AppState.myVar = ‘2000’ rather than AppState.myVar = 2000.
  2. When using the Assign block to change variable values, add single quotation marks as above. Or, if using a dynamic value from a function, wrap the result in the String() constructor. For example, use String(myFunction()) where myFunction() returns a number. (ER# 218099101)
Found In: 8.0.001.87 Fixed In: 

In Windows Vista, renaming files in the Project Explorer fails if you click the mouse outside the rename box to complete the renaming operation. The name reverts back to its original value unless you press the Enter key. (ER# 192486070)

Found In: 8.0.001.87 Fixed In: 

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Discontinued Support

This section documents features that are no longer supported in this software. This cumulative list is in release-number order with the most recently discontinued features at the top of the list. For more information on discontinued support for operating environments and databases, see “Discontinued Support” in the Genesys Supported Operating Environment Reference Guide.


The RouteDone function is no longer supported.

Discontinued As Of: 8.1.003.55

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Internationalization

Information in this section is included for international customers.


Support for the French Canadian language is available in releases 8.1.430.06 and 8.1.450.33. It is not included in subsequent releases unless specifically noted.


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Additional Information

Additional information on Genesys Telecommunications Laboratories, Inc. is available on our Genesys Customer Care website. The following documentation also contains information about this software. Please consult the Deployment Guide first.

Product documentation is provided on the Customer Care website, the Genesys Documentation website, and the Documentation Library DVD.

Note: For the DVD, the New Documents on this DVD page indicates the production date for that disc. Due to disc production schedules, documentation on the Genesys Documentation website may be more up-to-date than what is available on disc immediately after a product is released or updated. To determine the version of a document, check the version number that is located on the second page in PDFs or on the About This File topic in Help files.

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