Class | Description |
---|---|
EventAddAgentStdRespFavorite |
Indicates that a Standard Response was added to the specified agent's favorites list.
|
EventAddCategory |
This event indicates that a category was successfully added.
|
EventAddCategoryAttribute |
This event indicates that a category attribute was successfully added.
|
EventAddCategoryRoot |
This event indicates that a category root was successfully added.
|
EventAddDocument |
This event indicates that a document was successfully added
to an Interaction.
|
EventAddDocument2 |
Response for the 'RequestAddDocument2' request.
|
EventAddFieldCode |
This event indicates that a field code was successfully added.
|
EventAddFieldValue |
This event indicates that a field value was successfully added.
|
EventAddModel | |
EventAddScreeningRule |
This event indicates that a screening rule was successfully added.
|
EventAddStandardResponse |
Response on 'RequestAddStandardResponse' request.
|
EventAddStdRespUsage |
Response on 'RequestAddStdRespUsage' request.
|
EventAddTrainingDataObject | |
EventAssignInteractionToContact |
This event indicates that an Interaction was successfully assigned
to a Contact.
|
EventBoostDocument |
Indicates whether RequestBoostDocument was successful or not.
|
EventCheckForUpdates |
This event indicates whether or not standard responses were updated
since the requested time.
|
EventContactListGet |
This event indicates that the RequestContactListGet was successful, and
contains a list of contacts matching the criteria specified in that request.
|
EventContactListGetNextPage |
This event returns the next page of contact objects, as specified by the
earlier constraints.
|
EventContactListRelease |
This event indicates that the contact list was released successfully.
|
EventCountInteractions |
This event returns the number of Interactions that match the filter specified
in the related RequestCountInteractions.
|
EventCreateStandardResponseRevision |
This event indicates that the RequestCreateStandardResponseRevision was successful, and contains a new version of a Standard Response in a Category
(part of Standard Response history management).
|
EventDelete |
This event indicates that the contact with the specified ID was deleted.
|
EventDeleteAgentStdRespFavorite |
Indicates that a Standard Response was removed from the specified agent's
favorites list.
|
EventDeleteCategory |
This event indicates that the specified category was deleted from UCS.
|
EventDeleteCategoryAttribute |
This event indicates that the specified category attribute was deleted from UCS.
|
EventDeleteCategoryRoot |
This event indicates that the specified category root was deleted from UCS.
|
EventDeleteFieldCode |
This event indicates that a field code was successfully deleted.
|
EventDeleteFieldValue | Deprecated.
This message is deprecated in UCS 9.0
|
EventDeleteInteraction |
This event indicates that the specified interactions were
deleted from UCS.
|
EventDeleteModel | |
EventDeleteProperties |
Notifies about delete operation success.
|
EventDeleteScreeningRule |
This event indicates that a screening rule was successfully deleted.
|
EventDeleteStandardResponse |
Notifies about delete operation success.
|
EventDeleteTrainingDataObject | |
EventError |
Indicates that an error has occurred.
|
EventFindOrCreatePhoneCall |
This event returns a PhoneCall object.
|
EventGetAgentStdRespFavorites |
Returns a list of all Standard Response Favorites for the agent specified
in RequestGetAgentStdRespFavorites.
|
EventGetAllCategories | Deprecated.
The message has been deprecated in UCS 8.5 and will not be implemented in UCS 9.0.
|
EventGetAttributes |
This event returns a complete list of contact attributes (as declared in the
Contact Attribute enumerator in Configuration Server).
|
EventGetCategory |
This event contains information about the requested category.
|
EventGetCategoryAttribute |
This event delivers the content of the requested category attribute.
|
EventGetCategoryAttributes |
This event returns all (or some, depending on filtering) of the category attributes.
|
EventGetContacts |
This event delivers a specific range of contacts, based on your search and sort criteria.
|
EventGetDocument |
This event delivers the binary content of the requested document.
|
EventGetDocument2 |
Response for the 'RequestGetDocument2' request.
|
EventGetFieldCode |
This event delivers the content of the requested field code.
|
EventGetFieldCodes |
This event returns all of the field codes.
|
EventGetFieldValue |
This event delivers the content of the requested field value.
|
EventGetFieldValues |
This event returns all of the field values.
|
EventGetIdentifier | |
EventGetIndexProperties |
This event returns a list of configured indexes in UCS, showing you
which fields are searchable.
|
EventGetInteractionContent |
This event delivers the binary content of the interaction.
|
EventGetInteractionsForContact |
This event returns all (or some, depending on filtering) of the
interactions for a specified Contact.
|
EventGetInteractionsWithStatus |
This event delivers the set of interactions with requested status.
|
EventGetMergeDetail |
Response on 'RequestGetMergeDetail' request.
|
EventGetModel | |
EventGetModels | |
EventGetProperties |
Returns one, multiple or all key-value pairs for the specified person.
|
EventGetRootCategories |
This event contains a list of root categories from the specified tenant.
|
EventGetScreeningRule |
This event delivers the content of the requested screening rule.
|
EventGetScreeningRules |
This event returns all (or some, depending on filtering) of the screening rules.
|
EventGetServerTime |
Returns server time as a String in ISO8601 Date Format.
|
EventGetStandardResponse |
This event contains information about the requested standard response specified
in RequestGetStandardResponse.
|
EventGetStandardResponses |
This event contains information about all the versions of
a Standard Response content for a requested standard response ID.
|
EventGetSystemSettings |
The purpose is to provide available options.
|
EventGetTrainingDataObject | |
EventGetTrainingDataObjects | |
EventGetVersion |
This event contains the current version of the UCS database.
|
EventIdentifyContact |
This event returns a list of one or more Contact IDs based on user data values specified in the related RequestIdentifyContact request.
|
EventInsert |
This event is returned after a new contact is interested using RequestInsert.
|
EventInsertInteraction |
This event indicates that a new interaction was created in UCS.
|
EventInteractionListGet |
This event returns a list of Interactions matching the criteria specified
by RequestInteractionListGet.
|
EventInteractionListGetNextPage |
This event returns the next interaction in the list that was
returned by EventInteractionListGet.
|
EventInteractionListRelease |
This event indicates that list of interactions specified in
RequestInteractionListRelease has been released.
|
EventMergeContacts |
Indicates that RequestMergeContacts was successful, and returns the ID of the merge request.
|
EventMergeListGet |
This event returns a UCS-wide list of merged agents.
|
EventMergeListGetNextPage |
This event delivers the next portion of the merge records from the previously
built MergeList.
|
EventMergeListRelease |
This event returns all (or some, depending on filtering) of the
interactions for a specified Contact.
|
EventMoveCategory |
This event indicates that a category was successfully moved.
|
EventRefresh |
Response of 'RequestRefresh' request.
|
EventRemoveAllAttributes |
Indicates that all attributes were successfully removed from a contact.
|
EventRemoveDocument |
This event indicates that a Document was successfully removed.
|
EventRemoveDocument2 |
Response for the 'RequestRemoveDocument2' request.
|
EventRenderFieldCodes |
This event returns the adjusted block of text, after a block of template
text is rendered to replace field codes with actual values.
|
EventRestoreStandardResponseRevision |
This event indicates that the RequestRestoreStandardResponseRevision was successful.
|
EventSearch |
This event returns a list of UCS documents — standard responses, contacts,
or interactions — that match the string-based queries submitted in RequestSearch.
|
EventSetInteractionStatus |
This event indicates that the interaction status has changed.
|
EventSetProperties |
Notifies about insert operation success.
|
EventStopInteraction |
Indicates that the interaction specified in the related
RequestStopInteraction has stopped correctly. |
EventUnMergeContacts |
This event indicates that the previously merged contacts were rolled back successfully.
|
EventUpdateAttributes |
Indicates that the related RequestUpdateAttributes was successful.
|
EventUpdateCategory |
This event indicates that a category was successfully updated.
|
EventUpdateCategoryAttribute |
This event indicates that a category attribute was successfully updated.
|
EventUpdateDocument |
This event indicates that the specified document was updated successfully.
|
EventUpdateFieldCode |
This event indicates that a field code was successfully updated.
|
EventUpdateFieldValue | Deprecated.
This message is deprecated in UCS 9.0
|
EventUpdateInteraction |
This event indicates that the interaction attributes and binary
content were updated correctly.
|
EventUpdateModel | |
EventUpdateScreeningRule |
This event indicates that a screening rule was successfully updated.
|
EventUpdateStandardResponse |
Notifies about update operation success.
|
EventUpdateTrainingDataObject | |
EventValidateFieldCodes |
This event returns a list of any errors that were received after trying
to validate the text specified in RequestValidateFieldCodes.
|
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Document version: 9.0.006.00
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