Class | Description |
---|---|
RequestAccept |
With this request, an agent application indicates that the agent accepts
an invitation to take part in processing an interaction.
|
RequestIntrude |
With this request, an agent application (being operated by a supervisor) asks to join in
processing an interaction that is already being processed by another agent.
|
RequestReject |
With this request, an agent can reject an invitation to take part in processing an interaction.
|
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