Class | Description |
---|---|
RequestAddMedia |
The request is intended for agent application to indicate that new media capability has been added.
|
RequestAgentAvailable |
This request is used in configurations with multiple Interaction Servers.
|
RequestAgentLogin |
With this request, an agent application asks to log in to a primary Interaction Server.
|
RequestAgentLogout |
With this request, an agent application asks to logout from Interaction Server.
|
RequestAgentNotAvailable |
This request is used in configurations with multiple Interaction Servers.
|
RequestAgentState |
The purpose of this request is to allow agent application (or a proxy application) to get agent state after reconnect to Interaction Server.
|
RequestAgentWorkbinStats |
The purpose of this request is to allow agent application (or a proxy application) to request agent,
place or group specific statistics for workbins.
|
RequestCancelNotReadyForMedia |
The request is intended for agent application to indicate that he is ready to handle interactions of the specified media.
|
RequestChangeAgentStateReason |
The request is intended for the agent application to indicate to reporting engines that the reason for the current agent state has changed.
|
RequestChangeMediaStateReason |
The request is intended for the agent application to indicate to reporting engines that the reason for the current media state has changed.
|
RequestDoNotDisturbOff |
The request should be used by agent application to turn off the 'do not disturb' mode.
|
RequestDoNotDisturbOn |
The request should be used by agent application to turn on the 'do not disturb' mode.
|
RequestNotReadyForMedia |
The request is intended for agent application to indicate that he is not ready to handle interactions of the specified media.
|
RequestPublish |
With this request, any client (except a proxy) asks to publish a
user event regarding a specified topic.
|
RequestRemoveMedia | |
RequestStartPlaceAgentStateReporting |
With this request, the reporting engine can register with Interaction Server to
receive reporting events regarding a specified resource.
|
RequestStartPlaceAgentStateReportingAll |
With this request, the reporting engine can register with Interaction Server to
receive unsolicited events regarding specified reportable objects.
|
RequestStopPlaceAgentStateReporting |
With this request, the reporting engine can cancel its registration
for reporting events regarding a specific resource.
|
RequestStopPlaceAgentStateReportingAll |
With this request, the reporting engine can cancel its registration for reporting
events regarding specified reportable objects.
|
RequestSubscribe |
With this request, any client (except a proxy) can subscribe to receive
user events regarding specified topic(s).
|
RequestUnsubscribe |
With this request, any client (except a proxy) can unsubscribe from
receiving user events regarding specified topic(s).
|
RequestWorkbinStatistic |
With this request, an agent (supervisor) application asks for statistics regarding a
specified workbin.
|
RequestWorkbinTypesInfo |
With this request, an agent (supervisor) application asks for information on
configured workbins.
|
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Document version: 9.0.006.00
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