Modifier and Type | Class | Description |
---|---|---|
class |
Message |
This abstract class provides the interface used for all
Event
classes. |
Modifier and Type | Class | Description |
---|---|---|
class |
CompoundValue |
|
class |
ProtocolUnknownMessage |
This message will be created if incoming message has unknown MessageId.
|
protected static class |
ProtocolUnknownMessage.ProtocolUnknownMessageData |
|
protected static class |
ProtocolUnknownMessage.ProtocolUnknownMessageDataRef |
Modifier and Type | Class | Description |
---|---|---|
class |
EventAccountRead |
|
class |
EventAccountUpdated |
|
class |
EventAuthenticated |
|
class |
EventBriefInfo |
|
class |
EventError |
|
class |
EventError2 |
|
class |
EventHistoryLogSent |
|
class |
EventLocaleRead |
Server response with information from data resource repository corresponding
to the requested LocaleID identifier.
For example:
|
class |
EventLocaleSets |
Configuration Server response with information about configured localization sets.
It contains array with integer identifiers (LCID) of available LocaleSet's. Usage sample:
|
class |
EventNotificationRegistered |
|
class |
EventNotificationUnregistered |
|
class |
EventObjectCreated |
|
class |
EventObjectDeleted |
|
class |
EventObjectPermissionsRead |
|
class |
EventObjectsRead |
Returns information about objects in the Genesys Configuration Layer.
|
class |
EventObjectsSent |
Indicates that Configuration Server has finished sending data in response
to a
RequestReadObjects message. |
class |
EventObjectUpdated |
|
class |
EventOperationalModeChanged |
|
class |
EventOperationalModeRead |
|
class |
EventPasswordChanged |
|
class |
EventPermissionsChanged |
|
class |
EventPermissionsNotificationRegistered |
|
class |
EventPermissionsNotificationUnregistered |
|
class |
EventPermissionsRead |
|
class |
EventPermissionsUpdated |
Modifier and Type | Class | Description |
---|---|---|
class |
RequestHistoryLog |
Modifier and Type | Class | Description |
---|---|---|
class |
RequestGetLocaleSets |
Request for list of configured localization sets in Configuration Server.
Usage sample:
|
class |
RequestReadLocale |
This request message does query for the information from data resource repository
corresponding to the given LocaleID identifier (0 - default locale).
For example:
|
Modifier and Type | Class | Description |
---|---|---|
class |
RequestCreateObject |
Adds a new object with property values specified by ObjectType and ConfObject.
|
class |
RequestDeleteObject |
A request to delete an object from the Genesys Configuration Layer.
|
class |
RequestGetBriefInfo |
Requests brief information about the object(s) specified by ObjectType and Filter.
|
class |
RequestReadObjects |
A request to obtain information about objects in the Genesys Configuration Layer.
|
class |
RequestReadObjects2 |
Requests complete information about the object(s) specified by XPath expression.
|
class |
RequestRegisterNotification |
Registers application to receive notifications on the objects specified in the Subscription list.
|
class |
RequestUnregisterNotification |
Unregisters application from receiving notifications on the objects specified in the Subscription list.
|
class |
RequestUpdateObject |
Sets new property values specified by ConfObject (delta object) for the object specified by ObjectType and delta_object.
|
Modifier and Type | Class | Description |
---|---|---|
class |
RequestAuthenticate |
Authenticates user's credentials, but does not register it on Configuration Server.
|
class |
RequestChangeOperationalMode |
Requests change of server's operational mode.
|
class |
RequestChangePassword |
Changes password for specified user.
|
class |
RequestReadAccount |
|
class |
RequestReadObjectPermissions |
|
class |
RequestReadOperationalMode |
Requests information about server's operational mode.
|
class |
RequestReadPermissions |
|
class |
RequestRegisterPermissionsNotification |
|
class |
RequestUnregisterPermissionsNotification |
|
class |
RequestUpdateAccount |
|
class |
RequestUpdatePermissions |
Modifier and Type | Class | Description |
---|---|---|
class |
EventClientRegistered |
|
class |
EventProtocolVersion |
|
class |
EventSchemaFile |
|
class |
EventSchemaInfoRead |
|
class |
RequestProtocolVersion |
|
class |
RequestReadSchemaInfo |
|
class |
RequestRegisterClient |
|
class |
RequestRegisterClient2 |
|
class |
RequestRestoreSession |
|
class |
RequestSchemaFile |
Modifier and Type | Class | Description |
---|---|---|
class |
EventAddAgentStdRespFavorite |
Indicates that a Standard Response was added to the specified agent's favorites list.
|
class |
EventAddCategory |
This event indicates that a category was successfully added.
|
class |
EventAddCategoryAttribute |
This event indicates that a category attribute was successfully added.
|
class |
EventAddCategoryRoot |
This event indicates that a category root was successfully added.
|
class |
EventAddDocument |
This event indicates that a document was successfully added
to an Interaction.
|
class |
EventAddDocument2 |
Response for the 'RequestAddDocument2' request.
|
class |
EventAddFieldCode |
This event indicates that a field code was successfully added.
|
class |
EventAddFieldValue |
This event indicates that a field value was successfully added.
|
class |
EventAddModel |
|
class |
EventAddScreeningRule |
This event indicates that a screening rule was successfully added.
|
class |
EventAddStandardResponse |
Response on 'RequestAddStandardResponse' request.
|
class |
EventAddStdRespUsage |
Response on 'RequestAddStdRespUsage' request.
|
class |
EventAddTrainingDataObject |
|
class |
EventAssignInteractionToContact |
This event indicates that an Interaction was successfully assigned
to a Contact.
|
class |
EventBoostDocument |
Indicates whether RequestBoostDocument was successful or not.
|
class |
EventCheckForUpdates |
This event indicates whether or not standard responses were updated
since the requested time.
|
class |
EventContactListGet |
This event indicates that the RequestContactListGet was successful, and
contains a list of contacts matching the criteria specified in that request.
|
class |
EventContactListGetNextPage |
This event returns the next page of contact objects, as specified by the
earlier constraints.
|
class |
EventContactListRelease |
This event indicates that the contact list was released successfully.
|
class |
EventCountInteractions |
This event returns the number of Interactions that match the filter specified
in the related RequestCountInteractions.
|
class |
EventCreateStandardResponseRevision |
This event indicates that the RequestCreateStandardResponseRevision was successful, and contains a new version of a Standard Response in a Category
(part of Standard Response history management).
|
class |
EventDelete |
This event indicates that the contact with the specified ID was deleted.
|
class |
EventDeleteAgentStdRespFavorite |
Indicates that a Standard Response was removed from the specified agent's
favorites list.
|
class |
EventDeleteCategory |
This event indicates that the specified category was deleted from UCS.
|
class |
EventDeleteCategoryAttribute |
This event indicates that the specified category attribute was deleted from UCS.
|
class |
EventDeleteCategoryRoot |
This event indicates that the specified category root was deleted from UCS.
|
class |
EventDeleteFieldCode |
This event indicates that a field code was successfully deleted.
|
class |
EventDeleteFieldValue |
Deprecated.
This message is deprecated in UCS 9.0
|
class |
EventDeleteInteraction |
This event indicates that the specified interactions were
deleted from UCS.
|
class |
EventDeleteModel |
|
class |
EventDeleteProperties |
Notifies about delete operation success.
|
class |
EventDeleteScreeningRule |
This event indicates that a screening rule was successfully deleted.
|
class |
EventDeleteStandardResponse |
Notifies about delete operation success.
|
class |
EventDeleteTrainingDataObject |
|
class |
EventError |
Indicates that an error has occurred.
|
class |
EventFindOrCreatePhoneCall |
This event returns a PhoneCall object.
|
class |
EventGetAgentStdRespFavorites |
Returns a list of all Standard Response Favorites for the agent specified
in RequestGetAgentStdRespFavorites.
|
class |
EventGetAllCategories |
Deprecated.
The message has been deprecated in UCS 8.5 and will not be implemented in UCS 9.0.
|
class |
EventGetAttributes |
This event returns a complete list of contact attributes (as declared in the
Contact Attribute enumerator in Configuration Server).
|
class |
EventGetCategory |
This event contains information about the requested category.
|
class |
EventGetCategoryAttribute |
This event delivers the content of the requested category attribute.
|
class |
EventGetCategoryAttributes |
This event returns all (or some, depending on filtering) of the category attributes.
|
class |
EventGetContacts |
This event delivers a specific range of contacts, based on your search and sort criteria.
|
class |
EventGetDocument |
This event delivers the binary content of the requested document.
|
class |
EventGetDocument2 |
Response for the 'RequestGetDocument2' request.
|
class |
EventGetFieldCode |
This event delivers the content of the requested field code.
|
class |
EventGetFieldCodes |
This event returns all of the field codes.
|
class |
EventGetFieldValue |
This event delivers the content of the requested field value.
|
class |
EventGetFieldValues |
This event returns all of the field values.
|
class |
EventGetIdentifier |
|
class |
EventGetIndexProperties |
This event returns a list of configured indexes in UCS, showing you
which fields are searchable.
|
class |
EventGetInteractionContent |
This event delivers the binary content of the interaction.
|
class |
EventGetInteractionsForContact |
This event returns all (or some, depending on filtering) of the
interactions for a specified Contact.
|
class |
EventGetInteractionsWithStatus |
This event delivers the set of interactions with requested status.
|
class |
EventGetMergeDetail |
Response on 'RequestGetMergeDetail' request.
|
class |
EventGetModel |
|
class |
EventGetModels |
|
class |
EventGetProperties |
Returns one, multiple or all key-value pairs for the specified person.
|
class |
EventGetRootCategories |
This event contains a list of root categories from the specified tenant.
|
class |
EventGetScreeningRule |
This event delivers the content of the requested screening rule.
|
class |
EventGetScreeningRules |
This event returns all (or some, depending on filtering) of the screening rules.
|
class |
EventGetServerTime |
Returns server time as a String in ISO8601 Date Format.
|
class |
EventGetStandardResponse |
This event contains information about the requested standard response specified
in RequestGetStandardResponse.
|
class |
EventGetStandardResponses |
This event contains information about all the versions of
a Standard Response content for a requested standard response ID.
|
class |
EventGetSystemSettings |
The purpose is to provide available options.
|
class |
EventGetTrainingDataObject |
|
class |
EventGetTrainingDataObjects |
|
class |
EventGetVersion |
This event contains the current version of the UCS database.
|
class |
EventIdentifyContact |
This event returns a list of one or more Contact IDs based on user data values specified in the related RequestIdentifyContact request.
|
class |
EventInsert |
This event is returned after a new contact is interested using RequestInsert.
|
class |
EventInsertInteraction |
This event indicates that a new interaction was created in UCS.
|
class |
EventInteractionListGet |
This event returns a list of Interactions matching the criteria specified
by RequestInteractionListGet.
|
class |
EventInteractionListGetNextPage |
This event returns the next interaction in the list that was
returned by EventInteractionListGet.
|
class |
EventInteractionListRelease |
This event indicates that list of interactions specified in
RequestInteractionListRelease has been released.
|
class |
EventMergeContacts |
Indicates that RequestMergeContacts was successful, and returns the ID of the merge request.
|
class |
EventMergeListGet |
This event returns a UCS-wide list of merged agents.
|
class |
EventMergeListGetNextPage |
This event delivers the next portion of the merge records from the previously
built MergeList.
|
class |
EventMergeListRelease |
This event returns all (or some, depending on filtering) of the
interactions for a specified Contact.
|
class |
EventMoveCategory |
This event indicates that a category was successfully moved.
|
class |
EventRefresh |
Response of 'RequestRefresh' request.
|
class |
EventRemoveAllAttributes |
Indicates that all attributes were successfully removed from a contact.
|
class |
EventRemoveDocument |
This event indicates that a Document was successfully removed.
|
class |
EventRemoveDocument2 |
Response for the 'RequestRemoveDocument2' request.
|
class |
EventRenderFieldCodes |
This event returns the adjusted block of text, after a block of template
text is rendered to replace field codes with actual values.
|
class |
EventRestoreStandardResponseRevision |
This event indicates that the RequestRestoreStandardResponseRevision was successful.
|
class |
EventSearch |
This event returns a list of UCS documents — standard responses, contacts,
or interactions — that match the string-based queries submitted in RequestSearch.
|
class |
EventSetInteractionStatus |
This event indicates that the interaction status has changed.
|
class |
EventSetProperties |
Notifies about insert operation success.
|
class |
EventStopInteraction |
Indicates that the interaction specified in the related
RequestStopInteraction has stopped correctly. |
class |
EventUnMergeContacts |
This event indicates that the previously merged contacts were rolled back successfully.
|
class |
EventUpdateAttributes |
Indicates that the related RequestUpdateAttributes was successful.
|
class |
EventUpdateCategory |
This event indicates that a category was successfully updated.
|
class |
EventUpdateCategoryAttribute |
This event indicates that a category attribute was successfully updated.
|
class |
EventUpdateDocument |
This event indicates that the specified document was updated successfully.
|
class |
EventUpdateFieldCode |
This event indicates that a field code was successfully updated.
|
class |
EventUpdateFieldValue |
Deprecated.
This message is deprecated in UCS 9.0
|
class |
EventUpdateInteraction |
This event indicates that the interaction attributes and binary
content were updated correctly.
|
class |
EventUpdateModel |
|
class |
EventUpdateScreeningRule |
This event indicates that a screening rule was successfully updated.
|
class |
EventUpdateStandardResponse |
Notifies about update operation success.
|
class |
EventUpdateTrainingDataObject |
|
class |
EventValidateFieldCodes |
This event returns a list of any errors that were received after trying
to validate the text specified in RequestValidateFieldCodes.
|
Modifier and Type | Class | Description |
---|---|---|
class |
RequestAddAgentStdRespFavorite |
Deprecated.
This message is deprecated in UCS 9.0
|
class |
RequestAddCategory |
Deprecated.
This message is deprecated in UCS 9.0
|
class |
RequestAddCategoryAttribute |
Deprecated.
This message is deprecated in UCS 9.0
|
class |
RequestAddCategoryRoot |
Deprecated.
This message is deprecated in UCS 9.0
|
class |
RequestAddDocument |
This request is intended to add a document to an Interaction.
|
class |
RequestAddDocument2 |
Adds document associated with DocumentId and StandardResponseId.
|
class |
RequestAddFieldCode |
Deprecated.
This message is deprecated in UCS 9.0
|
class |
RequestAddFieldValue |
Deprecated.
This message is deprecated in UCS 9.0
|
class |
RequestAddModel |
Deprecated.
This message is deprecated in UCS 9.0
|
class |
RequestAddScreeningRule |
Deprecated.
This message is deprecated in UCS 9.0
|
class |
RequestAddStandardResponse |
Deprecated.
This message is deprecated in UCS 9.0
|
class |
RequestAddStdRespUsage |
Deprecated.
This message is deprecated in UCS 9.0
|
class |
RequestAddTrainingDataObject |
Deprecated.
This message is deprecated in UCS 9.0
|
class |
RequestAssignInteractionToContact |
This request is intended for downloading of the complete SRL content
from server to client.
|
class |
RequestBoostDocument |
This request increases document priority towards requests.
|
class |
RequestCheckForUpdates |
This request is intended for checking whether standard responses
were updated or not since the time, provided as a time-stamp.
|
class |
RequestContactListGet |
This request is intended for building a ScrollableList object based on
provided constraints.
|
class |
RequestContactListGetNextPage |
This request is intended for delivering the next portion of the contact
objects, previously found by some constraints.
|
class |
RequestContactListRelease |
This request is intended for releasing of previously created ScrollableList.
|
class |
RequestCountInteractions |
This request returns the number of Interactions that match
the specified filter.
|
class |
RequestCreateStandardResponseRevision |
Deprecated.
This message is deprecated in UCS 9.0
|
class |
RequestDelete |
This request is intended for deletion of the contact by its ID.
|
class |
RequestDeleteAgentStdRespFavorite |
Deprecated.
This message is deprecated in UCS 9.0
|
class |
RequestDeleteCategory |
Deprecated.
This message is deprecated in UCS 9.0
|
class |
RequestDeleteCategoryAttribute |
Deprecated.
This message is deprecated in UCS 9.0
|
class |
RequestDeleteCategoryRoot |
Deprecated.
This message is deprecated in UCS 9.0
|
class |
RequestDeleteFieldCode |
Deprecated.
This message is deprecated in UCS 9.0
|
class |
RequestDeleteFieldValue |
Deprecated.
This message is deprecated in UCS 9.0
|
class |
RequestDeleteInteraction |
This request is intended for deleting of interaction from UCS.
|
class |
RequestDeleteModel |
Deprecated.
This message is deprecated in UCS 9.0
|
class |
RequestDeleteProperties |
Deletes one, multiple or all key-value pairs for the specified person.
|
class |
RequestDeleteScreeningRule |
Deprecated.
This message is deprecated in UCS 9.0
|
class |
RequestDeleteStandardResponse |
Deprecated.
This message is deprecated in UCS 9.0
|
class |
RequestDeleteTrainingDataObject |
Deprecated.
This message is deprecated in UCS 9.0
|
class |
RequestFindOrCreatePhoneCall |
This request finds an existing PhoneCall object.
|
class |
RequestGetAgentStdRespFavorites |
Request a list of all Standard Response Favorites for a particular agent.
|
class |
RequestGetAllCategories |
Deprecated.
The message has been deprecated in UCS 8.5 and will not be implemented in UCS 9.0.
|
class |
RequestGetAttributes |
This request is intended for obtaining the complete list of all Contact
Attribute objects associated with this Contact.
|
class |
RequestGetCategory |
This request returns a specified category.
|
class |
RequestGetCategoryAttribute |
This request is intended for delivering the content of a category attribute.
|
class |
RequestGetCategoryAttributes |
The request is intended for delivering all or some of category attributes (depending on filtering).
|
class |
RequestGetContacts |
This request is intended for delivering a specific range of contacts based
on search and sort criteria.
|
class |
RequestGetDocument |
This request is used to return the binary content of a document.
|
class |
RequestGetDocument2 |
Requests document associated with DocumentId.
|
class |
RequestGetFieldCode |
This request is intended for delivering the content of a field code.
|
class |
RequestGetFieldCodes |
The request is intended for delivering all of field codes.
|
class |
RequestGetFieldValue |
This request is intended for delivering the content of a field value.
|
class |
RequestGetFieldValues |
The request is intended for delivering all of field values.
|
class |
RequestGetIdentifier |
Get a new UCS Id.
|
class |
RequestGetIndexProperties |
This request returns a list of the configured indexes in UCS, showing you
which fields are searchable.
|
class |
RequestGetInteractionContent |
This request is intended for delivering the binary
content of the interaction.
|
class |
RequestGetInteractionsForContact |
This request is intended for delivering all or some of the interactions
(depending on filtering) for the contact in question.
|
class |
RequestGetInteractionsWithStatus |
This request is intended for delivering the set of interactions
with requested status.
|
class |
RequestGetMergeDetail |
Requests merge details.
|
class |
RequestGetModel |
|
class |
RequestGetModels |
|
class |
RequestGetProperties |
Gets one, multiple or all key-value pairs for the specified person.
|
class |
RequestGetRootCategories |
This request returns a list of root categories from a particular tenant.
|
class |
RequestGetScreeningRule |
This request is intended for delivering the content of a screening rule.
|
class |
RequestGetScreeningRules |
he request is intended for delivering all or some of screening rules.
|
class |
RequestGetServerTime |
Used to retrieve current time on UCS' server in ISO8601 Date Format.
|
class |
RequestGetStandardResponse |
This request returns information about a requested standard response.
|
class |
RequestGetStandardResponses |
This method is intended for downloading of all the versions of
a Standard Response content for a standard response ID from server to client.
|
class |
RequestGetSystemSettings |
The purpose is to provide available options.
|
class |
RequestGetTrainingDataObject |
|
class |
RequestGetTrainingDataObjects |
|
class |
RequestGetVersion |
This request returns the current version of the UCS database.
|
class |
RequestIdentifyContact |
This request is intended for identifying a Contact based on user data values.
|
class |
RequestInsert |
This request is intended for contact creation.
|
class |
RequestInsertInteraction |
This request is intended for creation of new interaction in UCS.
|
class |
RequestInteractionListGet |
This request provides a list of Interactions that you can scroll through.
|
class |
RequestInteractionListGetNextPage |
This request scrolls to the next interaction in the list that was
returned by EventInteractionListGet.
|
class |
RequestInteractionListRelease |
This request will release previously created list of interactions returned
by
com.genesyslab.platform.Contacts.Protocols.ContactServer.events.EventInteractionListGet . |
class |
RequestMergeContacts |
Request to merge two existing Contacts.
|
class |
RequestMergeListGet |
This request is intended for building of UCS-wide MergeList or specific
list for particular agent.
|
class |
RequestMergeListGetNextPage |
This request is intended for delivering the next portion of the merge records
from the previously built MergeList.
|
class |
RequestMergeListRelease |
This request is intended for releasing of previously created MergeList.
|
class |
RequestMoveCategory |
Deprecated.
This message is deprecated in UCS 9.0
|
class |
RequestRefresh |
Refresh a list of document to make sure they are up to date or still exists.
|
class |
RequestRemoveAllAttributes |
This request removes all attributes from a specified contact.
|
class |
RequestRemoveDocument |
This request is intended to remove a document.
|
class |
RequestRemoveDocument2 |
Removes document associated with DocumentId and StandardResponseId.
|
class |
RequestRenderFieldCodes |
This request takes a block of template text, and replaces generic
field codes with the actual values specified.
|
class |
RequestRestoreStandardResponseRevision |
Deprecated.
This message is deprecated in UCS 9.0
|
class |
RequestSearch |
This request provides the ability to search for UCS entries - standard responses,
contacts, or interactions - that match the string-based queries you create.
|
class |
RequestSetInteractionStatus |
This request is intended for changing interaction status.
|
class |
RequestSetProperties |
This method allows inserting custom data for a desktop.
|
class |
RequestStopInteraction |
This request is intended for stopping an Interaction.
|
class |
RequestUnMergeContacts |
This request is intended for rolling back of the previous contact merge.
|
class |
RequestUpdateAttributes |
This request is intended for updating contact attributes.
|
class |
RequestUpdateCategory |
Deprecated.
This message is deprecated in UCS 9.0
|
class |
RequestUpdateCategoryAttribute |
Deprecated.
This message is deprecated in UCS 9.0
|
class |
RequestUpdateDocument |
This request is intended to update a document.
|
class |
RequestUpdateFieldCode |
Deprecated.
This message is deprecated in UCS 9.0
|
class |
RequestUpdateFieldValue |
Deprecated.
This message is deprecated in UCS 9.0
|
class |
RequestUpdateInteraction |
This request is intended for updating of interaction attributes and binary content.
|
class |
RequestUpdateModel |
Deprecated.
This message is deprecated in UCS 9.0
|
class |
RequestUpdateScreeningRule |
Deprecated.
This message is deprecated in UCS 9.0
|
class |
RequestUpdateStandardResponse |
Deprecated.
This message is deprecated in UCS 9.0
|
class |
RequestUpdateTrainingDataObject |
Deprecated.
This message is deprecated in UCS 9.0
|
class |
RequestValidateFieldCodes |
Validates the specified template.
|
Modifier and Type | Class | Description |
---|---|---|
class |
EventChangeExecutionMode |
Returned in case an application execution mode was changed.
|
class |
EventHostUnderControl |
Internal event sent by LCA about active SCS connection.
|
class |
EventInitHeartbeats |
Internal event sent by LCA upon 'opened' channel to initialize the heartbeating functionality, if it is turned on in the application.
|
class |
EventNoControllingSCS |
Internal event sent by LCA when no active connection(s) to SCS.
|
class |
EventSuspendApplication |
Is returned on the RequestStopApplicationGracefully message.
|
class |
LcaEvent |
LCA event class.
|
Modifier and Type | Class | Description |
---|---|---|
class |
RequestSCSConnectionStatus |
|
class |
RequestUpdateStatus |
Requests to change the status (running mode) of application.
|
Modifier and Type | Class | Description |
---|---|---|
class |
ResponseExecutionModeChanged |
Modifier and Type | Class | Description |
---|---|---|
class |
EventApplicationRegistered |
|
class |
RequestRegisterApplication |
Requests that the application be registered.
|
Modifier and Type | Class | Description |
---|---|---|
class |
RequestHeartbeatData |
Modifier and Type | Class | Description |
---|---|---|
class |
MessageKey |
MessageKey class.
|
Modifier and Type | Class | Description |
---|---|---|
class |
EventConnected |
Indicates that message server is connected.
|
class |
EventError |
Indicates that exception occurred on message server socket
|
class |
EventLogMessage |
Regular log message sent from message server by subscription
|
class |
EventSubscription |
Event is returned with subscribed info on a following subscribing messages:
RequestSubscribeAll
RequestSubscribeType
RequestSubscribeTypeKey
|
Modifier and Type | Class | Description |
---|---|---|
class |
RequestLogMessage |
Requests that the Message Server issues a log message.
|
Modifier and Type | Class | Description |
---|---|---|
class |
RequestSubscribeAll |
Subscribes to all messages
|
class |
RequestSubscribeType |
Subscribes to the message of particular type
|
class |
RequestSubscribeTypeKey |
Subscribes by type and key
|
class |
RequestUnsubscribeAll |
Removes all subscriptions
|
class |
RequestUnsubscribeType |
Unsubscribes from the message of particular type
|
class |
RequestUnsubscribeTypeKey |
Unsubscribes by type and key
|
Modifier and Type | Class | Description |
---|---|---|
class |
EventDisconnected |
Indicates that message server is disconnected.
|
class |
RequestConnect |
.
|
Modifier and Type | Class | Description |
---|---|---|
class |
EventAlarmInfo |
Event is returned when alarm is fired or on RequestGetActiveAlarms with alarm's information.
|
class |
EventCustomInfo |
Answer to RequestCustomCommand.
|
class |
EventEnvironmentInfo |
Answer to RequestRetrieveEnvironment.
|
class |
EventError |
Error event.
|
class |
EventInfo |
Status information event.
|
class |
EventXResponse |
Answer to the RequestXRequest message.
|
Modifier and Type | Class | Description |
---|---|---|
class |
RequestRetrieveEnvironment |
Retrieves info about environment/configuration objects.
|
class |
RequestSubscribe |
Subscription request.
|
class |
RequestUnsubscribe |
Unsubscribes to the events about applications/solutions/hosts/alarm conditions state changes.
|
class |
RequestXRequest |
Request for internal purposes
|
Modifier and Type | Class | Description |
---|---|---|
class |
RequestActivateApplicationAlarm |
This message activates alarm for a particular application
|
class |
RequestDeactivateAlarm |
Deactivates a particular alarm
|
class |
RequestDeactivateAlarms |
Deactivates all alarms
|
class |
RequestDeactivateApplicationAlarm |
Deactivates certain alarm for a certain application
|
class |
RequestDeactivateApplicationAlarms |
Deactivates all alarms of a certain application
|
class |
RequestGetActiveAlarms |
Requests all active alarms
|
Modifier and Type | Class | Description |
---|---|---|
class |
RequestChangeExecutionMode |
Changes the execution mode of an application.
|
class |
RequestCustomCommand |
Internal request.
|
class |
RequestGetApplicationInfo |
Requests application information.
|
class |
RequestStartApplication |
If you submit
RequestSubscribe before
RequestStartApplication , then you receive either EventInfo or EventError as a response. |
class |
RequestStopAllApplications |
Stops all running applications.
|
class |
RequestStopApplication |
Stops the specified application.
|
class |
RequestStopApplicationGracefully |
Stops the specified application gracefully, which means that application first finishes processing all messages in queue and then stops.
|
Modifier and Type | Class | Description |
---|---|---|
class |
RequestGetHostInfo |
Gets host info.
|
Modifier and Type | Class | Description |
---|---|---|
class |
RequestGetSolutionInfo |
Gets solution info.
|
class |
RequestStartSolution |
Starts solution request.
|
class |
RequestStopSolution |
Stops solution request.
|
class |
RequestStopSolutionGracefully |
Stops the specified solution gracefully, which means that all applications of this solution first finish processing all messages in queue and then stop.
|
Modifier and Type | Class | Description |
---|---|---|
class |
EventClientRegistered |
Client registered event.
|
class |
RequestRegisterClient |
Registers the client application.
|
Modifier and Type | Class | Description |
---|---|---|
class |
Event3rdServerFault |
Contains information about the failure of the third-party server's operation
|
class |
Event3rdServerResponse |
Returns the results of the third-party server's operation.
|
Modifier and Type | Class | Description |
---|---|---|
class |
Request3rdServer |
Requests a third-party server to perform some operation.
|
Modifier and Type | Class | Description |
---|---|---|
class |
ActorInfo |
ActorInfo class.
|
class |
InteractionProperties |
InteractionProperties class.
|
class |
OldWorkbinInfo |
|
class |
PartyInfo |
PartyInfo class.
|
class |
ReasonInfo |
ReasonInfo class.
|
class |
WorkbinInfo |
WorkbinInfo class.
|
Modifier and Type | Class | Description |
---|---|---|
class |
EspEvent3rdServerFault |
This category of messages is designed to allow mixing of two protocols (Interaction Server Protocol and ESP) over the one physical connection.
|
class |
EspEvent3rdServerResponse |
This category of messages is designed to allow mixing of two protocols (Interaction Server Protocol and ESP) over the one physical connection.
|
class |
EspRequest3rdServer |
This category of messages is designed to allow mixing of two protocols (Interaction Server Protocol and ESP) over the one physical connection.
|
Modifier and Type | Class | Description |
---|---|---|
class |
AgentDescription |
AgentDescription class.
|
class |
EventAbandoned |
|
class |
EventAccepted |
This event is not needed since EventPartyAdded with a party being an Agent reports the same.
|
class |
EventAck |
This event is a reply to a successfully executed request.
|
class |
EventActivityReport |
The purpose is to provide the means for an agent application to report in focus/out of focus interactions states.
|
class |
EventAgentAvailable |
Confirmation about successful request RequestAgentAvailable processing.
|
class |
EventAgentConnectionClosed |
This event provides notification to agent applications that use multiple connections to control
a single agent when one of the connections has been terminated.
|
class |
EventAgentInvited |
This event indicates that a resource has been invited to participate in
interaction handling.
|
class |
EventAgentLogin |
This event indicates that a resource has logged in.
|
class |
EventAgentLogout |
This event indicates that a resource has logged out.
|
class |
EventAgentNotAvailable |
Confirmation about successful request RequestAgentNotAvailable processing.
|
class |
EventAgentState |
The purpose of this event is to provide agent state as known by Interaction Server in response to RequestAgentState.
|
class |
EventAgentStateReasonChanged |
The event indicates that reason of current state of resource has changed.
|
class |
EventAgentWorkbinStats |
Response on
RequestAgentWorkbinStats |
class |
EventCurrentAgentStatus |
Stat Server uses this event to indicate the status of a particular resource.
|
class |
EventCustom |
Message for passing old style UR events to reporting.
|
class |
EventDoNotDisturbOff |
The event indicates that resource has left the state 'Do not disturb' and can now be used as a potential routing target.
|
class |
EventDoNotDisturbOn |
The event indicates that resource has been placed in state 'Do not disturb'.
|
class |
EventError |
This event is a reply to an unsuccessful request.
|
class |
EventExternalServiceRequested |
This event provides the means to report external service
activity-that is, activity by an ESP server such as classification,
acknowledgements, autoresponses, and so on.
|
class |
EventExternalServiceResponded |
This event provides the means to report external service
activity-that is, activity by an ESP server such as classification,
acknowledgements, autoresponses, and so on.
|
class |
EventForcedAgentStateChange |
This event provides the means to notify agent applications of agent
state changes that have been made by Interaction Server or another
component other than the agent application itself.
|
class |
EventForcedDisconnect |
The event is sent by Interaction Server to indicate that specific proxy client has been forced to disconnect.
|
class |
EventHint |
The purpose of the event is to advise a client about certain conditions.The client may choose to react or ignore the hint.
|
class |
EventInteractionProperties |
Retrives Interaction properties.
|
class |
EventInteractionSubmited |
This event indicates that a new interaction has been submitted for processing.
|
class |
EventInvite |
This event is sent to an agent application to notify the agent that
he or she has been selected to take part in processing an interaction.
|
class |
EventLocked |
This event notifies that interaction has been locked either by client's request to lock specific interaction in snapshot, or by request to take snapshot with locks.
|
class |
EventMediaAdded |
The request is intended for agent application to indicate that specific media capability has been removed.
|
class |
EventMediaRemoved |
|
class |
EventMediaStateReasonChanged |
The event indicates that reason of current state of specific media type for the resource has changed.
|
class |
EventMessagePing |
Uses for testing purpose.
|
class |
EventNotReadyForMedia |
The event indicates that specified resource is not ready to handle interactions of specific media type.
|
class |
EventPartyAdded |
This event informs agent applications that a party has joined the
interaction processing.
|
class |
EventPartyRemoved |
This event indicates the departure of one of the parties that was processing the interaction.
|
class |
EventPlaceAgentState |
Interaction Server generates this event after the reporting engine
registers for a specified resource.
|
class |
EventPlacedInQueue |
This event indicates that the interaction has been placed in a queue.
|
class |
EventPlacedInWorkbin |
This event indicates that the interaction has been placed in a workbin.
|
class |
EventProcessingStopped |
This event indicates that processing has stopped, by implicit request from a client.
|
class |
EventPropertiesChanged |
This event is sent to agent applications, media servers, URS, and reporting engines
to indicate that interaction properties of the specified interaction have been changed.
|
class |
EventPulledInteractions |
This event is sent to agent applications or URS in response to RequestPull.
|
class |
EventReadyForMedia |
|
class |
EventRejected |
This event indicates that a resource has rejected the invitation to
participate in interaction processing.
|
class |
EventRevoked |
This event indicates that Interaction Server has revoked an interaction from a resource.
|
class |
EventSnapshotInteractions |
With this event, Interaction Server indicates:
That it has taken a snapshot as requested by an agent application.
How many interactions are included in the snapshot.
Whether that number includes all interactions that meet the conditions specified in the request.
Direction: From Interaction Server to agent application.
|
class |
EventSnapshotTaken |
With this event, Interaction Server sends an agent application a list of
attributes that describe the interactions in a specified snapshot.
|
class |
EventTakenFromQueue |
This event indicates that an interaction has been taken out of the
queue either by a strategy for routing or by a resource for handling.
|
class |
EventTakenFromWorkbin |
This event indicates that an interaction has been taken out of the workbin.
|
class |
EventUnlocked |
This event notifies that interaction has been unlocked either by request to unlock specific interaction, or by releasing a snapshot it was locked in
|
class |
EventUserEvent |
The event is distributed to all client subscribed to user events regarding the specific topic.
|
class |
EventWorkbinContent |
With this event, is Interaction Server informs an agent application of
the interactions contained in a workbin.
|
class |
EventWorkbinContentChanged |
With this event, Interaction Server sends, to any agent
application that has requested it, notification of change in the contents of a workbin.
|
class |
EventWorkbinStatistic |
This event is Interaction Server's response to an agent application's
RequestWorkbinStatistic for the specified workbin type.
|
class |
EventWorkbinTypesInfo |
This event is Interaction Server's response to an agent
application's RequestWorkbinTypesInfo.
|
class |
EventWorkflowConfiguration |
This event provides an agent application with information on queues
and views configuration directly through Interaction Server (rather
than from the Configuration Layer).
|
Modifier and Type | Class | Description |
---|---|---|
class |
EventCustomReporting |
The purpose is to provide the ability for Interaction Server clients to generate their own custom reporting events that can be consumed by real time or historical reporting to calculate or generate more relevant and accurate business reports.
|
class |
EventHeld |
The purpose of the event is to report the facts of interactions being placed on hold.
|
class |
EventInteractionsFound |
The event is used to respond to the request RequestFindInteractions.
|
class |
EventInteractionsMoved |
This event provides notification to agent applications that one or more interactions have been
moved (or stopped) from a snapshot.
|
class |
EventResumed |
The purpose of the event is to report the facts of interactions being resumed (after been on hold).
|
Modifier and Type | Class | Description |
---|---|---|
class |
RequestRegisterClient |
With this request, a client can register with Interaction Server.
|
class |
RequestUnregisterClient |
With this request, a proxy can indicate to Interaction Server that a client has disconnected.
|
Modifier and Type | Class | Description |
---|---|---|
class |
RequestAddMedia |
The request is intended for agent application to indicate that new media capability has been added.
|
class |
RequestAgentAvailable |
This request is used in configurations with multiple Interaction Servers.
|
class |
RequestAgentLogin |
With this request, an agent application asks to log in to a primary Interaction Server.
|
class |
RequestAgentLogout |
With this request, an agent application asks to logout from Interaction Server.
|
class |
RequestAgentNotAvailable |
This request is used in configurations with multiple Interaction Servers.
|
class |
RequestAgentState |
The purpose of this request is to allow agent application (or a proxy application) to get agent state after reconnect to Interaction Server.
|
class |
RequestAgentWorkbinStats |
The purpose of this request is to allow agent application (or a proxy application) to request agent,
place or group specific statistics for workbins.
|
class |
RequestCancelNotReadyForMedia |
The request is intended for agent application to indicate that he is ready to handle interactions of the specified media.
|
class |
RequestChangeAgentStateReason |
The request is intended for the agent application to indicate to reporting engines that the reason for the current agent state has changed.
|
class |
RequestChangeMediaStateReason |
The request is intended for the agent application to indicate to reporting engines that the reason for the current media state has changed.
|
class |
RequestDoNotDisturbOff |
The request should be used by agent application to turn off the 'do not disturb' mode.
|
class |
RequestDoNotDisturbOn |
The request should be used by agent application to turn on the 'do not disturb' mode.
|
class |
RequestNotReadyForMedia |
The request is intended for agent application to indicate that he is not ready to handle interactions of the specified media.
|
class |
RequestPublish |
With this request, any client (except a proxy) asks to publish a
user event regarding a specified topic.
|
class |
RequestRemoveMedia |
|
class |
RequestStartPlaceAgentStateReporting |
With this request, the reporting engine can register with Interaction Server to
receive reporting events regarding a specified resource.
|
class |
RequestStartPlaceAgentStateReportingAll |
With this request, the reporting engine can register with Interaction Server to
receive unsolicited events regarding specified reportable objects.
|
class |
RequestStopPlaceAgentStateReporting |
With this request, the reporting engine can cancel its registration
for reporting events regarding a specific resource.
|
class |
RequestStopPlaceAgentStateReportingAll |
With this request, the reporting engine can cancel its registration for reporting
events regarding specified reportable objects.
|
class |
RequestSubscribe |
With this request, any client (except a proxy) can subscribe to receive
user events regarding specified topic(s).
|
class |
RequestUnsubscribe |
With this request, any client (except a proxy) can unsubscribe from
receiving user events regarding specified topic(s).
|
class |
RequestWorkbinStatistic |
With this request, an agent (supervisor) application asks for statistics regarding a
specified workbin.
|
class |
RequestWorkbinTypesInfo |
With this request, an agent (supervisor) application asks for information on
configured workbins.
|
Modifier and Type | Class | Description |
---|---|---|
class |
RequestAccept |
With this request, an agent application indicates that the agent accepts
an invitation to take part in processing an interaction.
|
class |
RequestIntrude |
With this request, an agent application (being operated by a supervisor) asks to join in
processing an interaction that is already being processed by another agent.
|
class |
RequestReject |
With this request, an agent can reject an invitation to take part in processing an interaction.
|
Modifier and Type | Class | Description |
---|---|---|
class |
RequestCancelInvite |
The purpose of this request is to allow agent application (or a proxy application) to cancel its invitation after transfer, conference or intrusion without waiting for invitation timeout which might be too long.
|
class |
RequestCancelWorkbinNotifications |
With this request, an agent application cancels notifications of
changes to the content of a specified workbin.
|
class |
RequestChangeProperties |
With this request, a media server, agent application, or URS can change
the properties of an interaction.
|
class |
RequestConference |
With this request, an agent asks to initiate a conference with another agent.
|
class |
RequestDeliver |
With this request, the routing engine instructs Interaction Server
to deliver an interaction to an agent.
|
class |
RequestDistributeEvent |
The new request of the Interaction Server protocol allows clients to request the server to distribute custom reporting events to reporting clients based on current client registration and other rules applied to standard reporting events.
|
class |
RequestFindInteractions |
This request represents a flexible interface for finding interactions by their properties.
|
class |
RequestGetInteractionProperties |
The purpose is to provide the ability for the client to get interaction properties by external id instead of interaction id.
|
class |
RequestGetSnapshotInteractions |
With this request, an agent application asks for a list of the interactions
in a previously-taken snapshot.
|
class |
RequestGetWorkbinContent |
With this request, an agent asks for information on the contents of a workbin instance.
|
class |
RequestHold |
The purpose is to provide the ability for interaction server clients to pause processing of any specific interaction and resume processing later.
|
class |
RequestLeaveInteraction |
With this request, an agent that is participating in a conference indicates
that it is no longer processing the interaction and wishes to leave the conference.
|
class |
RequestLockInteraction |
With this request, an agent application asks Interaction Server to lock a specified
interaction in the context of a specified snapshot.
|
class |
RequestMoveInteractions |
Note: This request is only designed for use with RequestTakeSnapshot, and will only
work in the context of an existing snapshot.
|
class |
RequestPlaceInQueue |
With this request, an agent application or URS can place an interaction
into a specified queue.
|
class |
RequestPlaceInWorkbin |
With this request, an agent application or URS can place an interaction
into a specified workbin instance.
|
class |
RequestPull |
With this request, an agent application can pull interactions for processing.
|
class |
RequestReleaseSnapshot |
With this request, an agent application asks Interaction Server to release
a snapshot.
|
class |
RequestResume |
The purpose is to provide the ability for interaction server clients to pause processing of any specific interaction and resume processing later.
|
class |
RequestStopProcessing |
With this request, a media server, agent application, or URS can stop
interaction processing and delete the interaction from the Interaction
Server database.
|
class |
RequestSubmit |
With this request, either a media server or an agent application can submit
a new interaction for processing.
|
class |
RequestTakeSnapshot |
With this request, an agent application asks Interaction Server to take
a snapshot; that is, to capture a list of all interactions that meet certain conditions.
|
class |
RequestTransfer |
With this request, an agent application can transfer an interaction to another agent.
|
class |
RequestUnlockInteraction |
With this request, an agent application asks Interaction Server to unlock
a specified interaction in the context of a specified snapshot.
|
class |
RequestWorkbinNotifications |
With this request, an agent application can subscribe to be notified of changes
to the content of a specified workbin.
|
class |
RequestWorkflowConfiguration |
With this request, an agent can obtain queues and views configuration directly through
Interaction Server (instead of going through Configuration Server or keeping its own
configuration data elsewhere).
|
Modifier and Type | Class | Description |
---|---|---|
class |
CommonEventProperties |
Modifier and Type | Class | Description |
---|---|---|
class |
EventCampaignLoaded |
The specified campaign has been successfully loaded.
|
class |
EventCampaignRegistered |
The specified campaign has been successfully registered with OCS.
|
class |
EventCampaignStatus |
Notifies of the current status of the specified campaign.
|
class |
EventCampaignUnloaded |
The specified campaign has been successfully unloaded.
|
class |
EventCampaignUnregistered |
The specified campaign has been successfully unregistered with OCS.
|
class |
EventDialingModeChanged |
The dialing mode for the specified campaign has been changed.
|
class |
EventDialingStarted |
Dialing operations for the specified campaign have successfully begun.
|
class |
EventDialingStopped |
Dialing operations for the specified campaign have been stopped.
|
class |
EventError |
An error has occurred.
|
Modifier and Type | Class | Description |
---|---|---|
class |
RequestCompleteCampaign |
|
class |
RequestForceUnloadCampaign |
Forcibly unloads the specified campaign.
|
class |
RequestGetCampaignStatus |
Retrieves the current campaign's status.
|
class |
RequestLoadCampaign |
Causes the specified campaign to be loaded.
|
class |
RequestRegisterCampaign |
Registers the specified campaign with OCS.
|
class |
RequestSetDialingMode |
Sets the dialing mode for the current campaign
|
class |
RequestStartDialing |
Causes dialing operations for the current campaign to begin.
|
class |
RequestStopDialing |
Causes dialing operations for the current campaign to stop.
|
class |
RequestUnloadCampaign |
Unloads the specified campaign.
|
class |
RequestUnregisterCampaign |
Unregisters the specified campaign with OCS.
|
Modifier and Type | Class | Description |
---|---|---|
class |
EventRegistered |
|
class |
RequestRegisterClient |
Sent to OCS to register the client upon connection.
|
Modifier and Type | Class | Description |
---|---|---|
class |
Notification |
|
class |
StatisticMetric |
|
class |
StatisticMetricEx |
|
class |
StatisticObject |
Modifier and Type | Class | Description |
---|---|---|
class |
EventCurrentTargetStateSnapshot |
Contains the CurrentTargetStateSnapshot data structure, which includes multimedia-capacity
information about agent, place, agent group, and place group states.
|
class |
EventCurrentTargetStateTargetAdded |
Indicates that a member has been added to an agent or place group object.
|
class |
EventCurrentTargetStateTargetRemoved |
Indicates that a member has been removed from an agent or place group object.
|
class |
EventCurrentTargetStateTargetUpdated |
Indicates that the target's state has changed.
|
class |
EventError |
Indicates that an error has occurred.
|
class |
EventInfo |
Returns statistical information that does not concern routing targets.
|
class |
EventServerMode |
|
class |
EventStatisticClosed |
Indicates that Stat Server will no longer send information about a particular statistic.
|
class |
EventStatisticInvalid |
Sent if a statistics is not being monitored, due to a lack of connectivity.
|
class |
EventStatisticOpened |
Indicates that Stat Server will start sending information about the referenced statistic.
|
class |
EventStatisticProfile |
Returns information about the currently available statistical types, time profiles, time ranges, or filters.
|
class |
EventStatisticValid |
Sent after EventStatisticInvalid, to indicate that the connection has been restored.
|
Modifier and Type | Class | Description |
---|---|---|
class |
DataProtocolInfo |
|
class |
DataStreamInfo |
Complex class describes data stream info.
|
class |
EventDataStreamClosed |
For Genesys internal use only.
|
class |
EventDataStreamMessage |
For Genesys internal use only.
|
class |
EventDataStreamOpened |
For Genesys internal use only.
|
class |
EventDataStreamOpeningFailure |
For Genesys internal use only.
|
Modifier and Type | Class | Description |
---|---|---|
class |
RequestCloseStatistic |
Requests that Stat Server stop sending information about a particular statistic.
|
class |
RequestGetStatistic |
Requests one-time notification about a particular predefined statistic.
Note, this request is not applicable to the CurrentTargetState category. |
class |
RequestGetStatisticEx |
Requests one-time notification about a statistic that is defined in this request.
|
class |
RequestGetStatisticProfile |
Requests information on the currently available statistical types, time profiles, time ranges, or filters.
|
class |
RequestOpenStatistic |
Requests that Stat Server start sending information about a predefined statistics.
|
class |
RequestOpenStatisticEx |
Requests that Stat Server start sending information about a statistics that is defined in this request.
|
class |
RequestPeekStatistic |
Requests immediate recalculation and transmission of the
value of a previously opened statistic.
|
class |
RequestResumeNotification |
Asks Stat Server to resume sending notifications to the client: because this request is asynchronous, you should use the send method, not the request method.
|
class |
RequestSuspendNotification |
Asks Stat Server to temporarily stop sending notifications to the client: because this request is asynchronous, you should use the send method, not the request method.
|
Modifier and Type | Class | Description |
---|---|---|
class |
RequestDataStreamClose |
For Genesys internal use only.
|
class |
RequestDataStreamOpen |
For Genesys internal use only.
|
class |
RequestDataStreamSend |
For Genesys internal use only.
|
Modifier and Type | Class | Description |
---|---|---|
class |
EventRegistered |
|
class |
RequestRegisterClient |
|
class |
RequestUnRegisterClient |
|
class |
SEventInfo |
Modifier and Type | Class | Description |
---|---|---|
class |
EventDeleted |
|
class |
EventError |
|
class |
EventInfo |
|
class |
EventOpenOk |
Modifier and Type | Class | Description |
---|---|---|
class |
RequestExecuteProcedure |
|
class |
RequestUnregisterClient |
Modifier and Type | Class | Description |
---|---|---|
class |
RequestRegisterClient |
Modifier and Type | Class | Description |
---|---|---|
class |
OperationContext |
OperationContext, which imitates TEvent, is used in conjunction with methods that operate on interactions, and provides information about those interactions.
|
Modifier and Type | Class | Description |
---|---|---|
class |
EventDebug |
This event, which provides an asynchronous response to the deprecated
RequestDebug
message, contains the current debugging content of the specified session. |
class |
EventError |
Indicates that the request was unknown to URS, or that some parameters were missing or invalid.
|
class |
EventExecutionAck |
Indicates that the specified
RequestExecuteStrategy ,
RequestFindTarget , or
RequestGetStatistic
executed successfully; provides information about the results of its execution. |
class |
EventExecutionError |
Indicates that the specified
RequestExecuteStrategy ,
RequestFindTarget , or
RequestGetStatistic
was not executed successfully. |
class |
EventExecutionInProgress |
Indicates that URS has accepted the specified
RequestExecuteStrategy ,
RequestFindTarget , or
RequestGetStatistic
and started to execute it. |
class |
EventInfo |
This event contains information about URS's handling of the specified
RequestLoadStrategy ,
RequestNotify , or
RequestReleaseStrategy ;
it can contain the loading status of any single routing point. |
Modifier and Type | Class | Description |
---|---|---|
class |
RequestCancelExecution |
This request allows you to cancel a currently running
RequestExecuteStrategy ,
RequestFindTarget , or
RequestGetStatistic . |
class |
RequestDebug |
This request can be used for debugging SCXML strategies; it is deprecated,
because the SCXML engine was moved into a separate component (Orchestration
Server) with its own debugging interface.
|
class |
RequestExecuteStrategy |
Requests that URS execute the specified routing strategy.
|
class |
RequestFindTarget |
This request asks URS to select the most suitable target from a set of
eligible targets, such as agent groups.
|
class |
RequestGetStatistic |
This request asks URS to provide the statistics values for the specified list of targets.
|
class |
RequestLoadStrategy |
This request allows you to load a compiled strategy or schedule in URS, provide
a name for it, and optionally associate the strategy with a routing point.
|
class |
RequestNotify |
This request asks for the current loading status of all routing points that
were loaded by means of the specified RequestLoadStrategy.
|
class |
RequestQueryExecution |
This request asks URS whether it is still working on or has already answered
the specified
RequestExecuteStrategy ,
RequestFindTarget , or
RequestGetStatistic . |
class |
RequestReleaseStrategy |
This request disassociates a routing point from a strategy that was previously loaded
with RequestLoadStrategy; it can even completely unload the strategy from the
router's memory.
|
Modifier and Type | Class | Description |
---|---|---|
class |
EventOpenOK |
Positive response to RequestRegisterClient (internal initial registration request).
|
class |
RequestExecute |
|
class |
RequestRegisterClient |
Registration request.
|
class |
RequestUnregisterClient |
Not used currently.
|
Modifier and Type | Class | Description |
---|---|---|
class |
CallHistoryInfo |
|
class |
CallMonitoringProperties |
|
class |
CommonProperties |
|
class |
FirstRemoteParty |
|
class |
LastRemoteParty |
|
class |
TimeStamp |
Modifier and Type | Class | Description |
---|---|---|
class |
EventAbandoned |
The caller abandoned the call before it was answered.
|
class |
EventACK |
T-Server has acknowledged a request received from a client application.
|
class |
EventAddressInfo |
This event is generated as a response to the TQueryAddress() function and includes
information specified by InfoType and InfoStatus about the telephony object specified by either
ThisDN or ThisQueue.
|
class |
EventAgentLogin |
The agent has logged in to the ACD group specified by ThisQueue.
|
class |
EventAgentLogout |
The agent has logged out of the ACD group specified by ThisQueue.
|
class |
EventAgentNotReady |
The agent is not ready to receive ACD calls.
|
class |
EventAgentReady |
The agent is ready to receive ACD calls.
|
class |
EventAgentReserved |
This event is generated as a positive response to the TReserveAgent() request, confirming
that those of the parameters agent_dn, agent_id, and agent_place that were present in the
request have been successfully reserved.
|
class |
EventAnswerAccessNumber |
T-Server has processed a previously called TGetAccessNumber() function and has returned the
requested access number.
|
class |
EventAttachedDataChanged |
The attached data for the call has been changed.
|
class |
EventBridged |
Used in situations where Coverage Path is available or bridged calls can be handled.
|
class |
EventCallInfoChanged |
The call information has been changed.
|
class |
EventDestinationBusy |
The called party specified by OtherDN is busy with another call.
|
class |
EventDialing |
An attempt to make a call on behalf of the telephony object specified by ThisDN is in
progress.
|
class |
EventDigitsCollected |
The digits specified by CollectedDigits have been collected.
|
class |
EventDiverted |
The call has been diverted from the queue to another telephony object.
|
class |
EventDNBackInService |
The DN specified in the ThisDN attribute is back in service and can make or receive calls.
|
class |
EventDNDOff |
The Do-Not-Disturb (DND) feature has been turned off for the telephony object specified by
ThisDN.
|
class |
EventDNDOn |
The Do-Not-Disturb (DND) feature has been turned on for the telephony object specified by
ThisDN.
|
class |
EventDNOutOfService |
The DN specified in the ThisDN attribute is out of service and cannot make or receive
calls.
|
class |
EventDtmfSent |
The specified Dtmf sequence has been sent.
|
class |
EventError |
The requested function cannot be performed.
|
class |
EventEstablished |
For the application associated with the calling party: the telephony object specified by
OtherDN has answered (either the calling party answered or the switch simulated an answer if
option auto-answer is set on the switch) and the connection has been established.
|
class |
EventForwardCancel |
The Forwarding feature has been turned off for the telephony object specified by ThisDN.
|
class |
EventForwardSet |
The Forwarding feature has been turned on for the telephony object specified by ThisDN.
|
class |
EventHardwareError |
T-Server has detected inconsistent data or an incomplete event flow in switch messaging - for instance, a wrong checksum or missing attributes.
|
class |
EventHeld |
The call has been placed on hold.
|
class |
EventLinkConnected |
This event is generated in two ways: either as a notification that the connection between
the switch and T-Server, through the CTI link, has been restored, or as a response to the
TOpenServerEx() and TOpenServer() functions (that is, after connecting to T-Server) to indicate
the current CTI-link status.
|
class |
EventLinkDisconnected |
This event is generated as a notification that the connection between the switch and
T-Server, through the CTI link, has been severed.
|
class |
EventListenDisconnected |
The switch has registered Deaf mode for the specified telephony object (in OtherDN).
|
class |
EventListenReconnected |
The switch has canceled Deaf mode for the specified telephony object.
|
class |
EventLocationInfo |
This event is generated as a response to the TQueryLocation() function and includes
information specified by InfoType about the remote location specified by the Location parameter.
|
class |
EventMailBoxLogin |
The telephony object specified by ThisDN has logged in to the mailbox specified by the
mbox_number parameter in the corresponding TLoginMailBox() function.
|
class |
EventMailBoxLogout |
The telephony object specified by ThisDN has logged out of the mailbox it logged in to
earlier.
|
class |
EventMessageWaitingOff |
The Waiting indicator has been turned off for the telephony object specified by ThisDN.
|
class |
EventMessageWaitingOn |
The Waiting indicator has been turned on for the telephony object specified by ThisDN.
|
class |
EventMonitoringCancelled |
The call monitoring has been canceled either by a separate call to the TMonitorNextCall()
function or to the TCancelMonitoring() function.
|
class |
EventMonitoringNextCall |
A request to monitor the next call(s) has been accepted.
|
class |
EventMuteOff |
A party identified by ThisDN is no longer in Mute (microphone-disabled) mode.
|
class |
EventMuteOn |
A party identified by ThisDN is now in the Mute mode.
|
class |
EventNetworkCallStatus |
This event contains all information about the current state of a multi-party call, and is
sent whenever state changes.
|
class |
EventNetworkPrivateInfo |
This event contains all information about the current state of a multi-party call, and is
sent whenever state changes.
|
class |
EventNetworkReached |
The call has reached the public network interface.
|
class |
EventOffHook |
The telephony object specified by ThisDN has gone off-hook.
|
class |
EventOnHook |
The telephony object specified by ThisDN has gone on-hook.
|
class |
EventPartyAdded |
One or more parties has been added to the call as a result of a conference.
|
class |
EventPartyChanged |
The telephony object specified by OtherDN has replaced the telephony object specified by
OtherDN in the previously received event; or the PreviousConnID of the call has been given a new
value, ConnID.
|
class |
EventPartyDeleted |
The telephony object specified by OtherDN has been deleted from the conference call in
question.
|
class |
EventPartyInfo |
The information about the call specified by ConnID.
|
class |
EventPrimaryChanged |
A change in the role of one of a pair of synchronized T-Servers in hot standby mode has
taken place: the T-Server’s role has been changed from backup to primary.
|
class |
EventPrivateInfo |
This event is generated both in response to a TPrivateService() function call and when it
is used to notify selected sets of clients of T-Server–specific information.
|
class |
EventQueued |
The call has been queued in the ACD group specified by ThisQueue.
|
class |
EventQueueLogout |
The agent has logged out of the ACD queue specified by ThisQueue, but remains logged in to
some other ACD queue.
|
class |
EventRegistered |
The application has been registered to send requests and receive events regarding the
telephony object specified by ThisDN.
|
class |
EventRegisteredAll |
Deprecated.
This message has been deprecated.
|
class |
EventReleased |
The telephony object specified by ThisDN has disconnected or has been dropped from the
call.
|
class |
EventRemoteConnectionFailed |
The call failed to reach the remote switch or could not be treated as successful (for
example, Iscc could not route the call to a requested destination DN).
|
class |
EventRemoteConnectionSuccess |
The call has successfully reached the remote switch.
|
class |
EventReqGetAccessNumberCanceled |
T-Server has canceled a previously called TGetAccessNumber() function before processing is
complete.
|
class |
EventResourceInfo |
|
class |
EventRestoreConnection |
A synchronized connection between a pair of T-Servers in
hot standby mode has been established, or the T-Server's role has been changed from primary
to backup.
|
class |
EventRetrieved |
The call has been retrieved from hold.
|
class |
EventRinging |
A call has been delivered to the telephony object specified by ThisDN.
|
class |
EventRouteRequest |
The call has been placed on the routing point specified by ThisDN, and the switch is
waiting for routing instructions.
|
class |
EventRouteUsed |
The call has been routed as requested in or has been default routed by the switch after the
routing timeout has expired (that is, there was no routing instruction from the computer domain
within the specified timeout).
|
class |
EventServerInfo |
Delivers the information about T-Server specified in ServerVersion, ServerRole, and
Capabilities.
|
class |
EventSwitchInfo |
This event is generated as a response to the TQuerySwitch() function and includes the
requested information.
|
class |
EventTransactionStatus |
This feature allows T-Server clients to monitor ISCC transactions that occur during the
call data transfer between T-Servers in a multi-site environment.
|
class |
EventTreatmentApplied |
The call has been treated, and the Treatment Device (TD) is processing the treatment
instruction.
|
class |
EventTreatmentEnd |
The call has been treated and the Treatment Device (TD) is waiting for another instruction.
|
class |
EventTreatmentNotApplied |
The call has not been treated for some reason.
|
class |
EventTreatmentRequired |
A call has been placed to a treatment device port specified by ThisDN, and the switch or
the treatment device is waiting for treatment instructions.
|
class |
EventUnregistered |
The application's registration to send requests and receive events regarding the telephony
object specified by ThisDN has been canceled.
|
class |
EventUnregisteredAll |
Deprecated.
This message has been deprecated.
|
class |
EventUserEvent |
A user event from another client application has been received.
|
class |
EventVoiceFileClosed |
The voice file specified by the file_handle parameter in the corresponding
TCloseVoiceFile() function has been closed.
|
class |
EventVoiceFileEndPlay |
The voice file specified by the file_handle parameter in the corresponding TPlayVoice()
function has been played back completely.
|
class |
EventVoiceFileOpened |
The voice file specified by the file_handle parameter in the corresponding TOpenVoiceFile()
function has been opened.
|
Modifier and Type | Class | Description |
---|---|---|
class |
EventCallCreated |
|
class |
EventCallDataChanged |
|
class |
EventCallDeleted |
|
class |
EventCallPartyAdded |
|
class |
EventCallPartyDeleted |
|
class |
EventCallPartyMoved |
|
class |
EventCallPartyState |
Modifier and Type | Class | Description |
---|---|---|
class |
RequestAgentLogin |
Logs in the agent
agent_id . |
class |
RequestAgentLogout |
Logs the agent out of the DN.
|
class |
RequestAgentNotReady |
Sets the agent status to not ready for this DN.
|
class |
RequestAgentReady |
Sets the agent status to ready for this DN.
|
Modifier and Type | Class | Description |
---|---|---|
class |
RequestStartCallMonitoring |
|
class |
RequestStopCallMonitoring |
Modifier and Type | Class | Description |
---|---|---|
class |
RequestCallForwardCancel |
Sets the Forwarding feature to Off for the telephony object that is specified by the
parameter dn.
|
class |
RequestCallForwardSet |
Sets the Forwarding feature to On for the telephony object that is specified by the
parameter dn.
|
class |
RequestCancelMonitoring |
A request by a supervisor to cancel the monitoring of the calls delivered to the agent.
|
class |
RequestMonitorNextCall |
A request by a supervisor to monitor (be automatically conferenced in as a party on) the
next call delivered to an agent.
|
class |
RequestRegisterAddress |
Registers for a DN.
|
class |
RequestSetDNDOff |
Deactivates the Do-Not-Disturb (DND) mode for the
thisDN DN. |
class |
RequestSetDNDOn |
Activates the Do-Not-Disturb (DND) mode for the DN
thisDN . |
class |
RequestSetMessageWaitingOff |
Sets the Message Waiting indication to Off for the telephony object specified by the
parameter dn.
|
class |
RequestSetMessageWaitingOn |
Sets the Message Waiting indicator to On for the telephony object specified by the
parameter dn.
|
class |
RequestSetMuteOff |
On an existing conference call, cancels the Mute mode for the party specified by the
parameter dn.
|
class |
RequestSetMuteOn |
On an existing conference call, sets Mute mode for the party specified by the parameter dn.
|
class |
RequestUnregisterAddress |
Unregisters for a DN.
If the request is successful, your application receives the event EventUnregistered . |
Modifier and Type | Class | Description |
---|---|---|
class |
RequestSendDtmf |
On behalf of the telephony object specified by the parameter dn, sends digits that are
expected by an interactive voice response system.
|
Modifier and Type | Class | Description |
---|---|---|
class |
RequestCancelReqGetAccessNumber |
Allows an application to send a cancellation request for a previously executed
TGetAccessNumber() function.
|
class |
RequestGetAccessNumber |
Allows an application to get an access number to reach the destination switch.
|
class |
RequestTransactionMonitoring |
This feature allows T-Server clients to monitor ISCC transactions that occur during the
call data transfer between T-Servers in a multi-site environment.
|
Modifier and Type | Class | Description |
---|---|---|
class |
RequestAlternateCall |
On behalf of the telephony object specified by the parameter dn, places the active call
specified by the parameter current_conn_id on hold and connects the call specified by the
parameter held_conn_id.
|
class |
RequestAnswerCall |
Answers the ringing call identified by the
ConnId parameter. |
class |
RequestApplyTreatment |
On behalf of the telephony object specified by the parameter dn, applies a treatment
specified by treatment to a call specified by conn_id.
|
class |
RequestClearCall |
Deletes all parties, that is, all telephony objects, from the call specified by conn_id and
disconnects the call.
|
class |
RequestCompleteConference |
Completes a conference previously initiated.
|
class |
RequestCompleteTransfer |
Completes the two-step transfer.
|
class |
RequestDeleteFromConference |
A telephony object specified by dn deletes the telephony object specified by dn_to_drop
from the conference call specified by conn_id.
|
class |
RequestGiveMusicTreatment |
On behalf of the telephony object specified by the parameter dn, connects the call
specified by the parameter conn_id to the music source specified by the parameter music_dn.
|
class |
RequestGiveRingBackTreatment |
On behalf of the telephony object specified by the parameter dn, connects the call
specified by the parameter conn_id to a Ring Back Tone source, which is specified in the switch.
|
class |
RequestGiveSilenceTreatment |
On behalf of the telephony object specified by the parameter dn, connects the call
specified by the parameter conn_id to a source of silence, which is specified in the switch.
|
class |
RequestHoldCall |
Places the
ConnId call on hold. |
class |
RequestInitiateConference |
Initiates a conference.
|
class |
RequestInitiateTransfer |
Initiates a two-step transfer.
|
class |
RequestListenDisconnect |
On an existing conference call, sets Deaf mode for the party specified by the parameter
listener_dn.
|
class |
RequestListenReconnect |
On an existing conference call, cancels Deaf mode for the party defined by the parameter
listener_dn.
|
class |
RequestMakeCall |
Makes a regular call from the
thisDN DN to the otherDN called party. |
class |
RequestMakePredictiveCall |
Makes a predictive call from the
thisDN DN to the otherDN called party. |
class |
RequestMergeCalls |
On behalf of the telephony object specified by the parameter dn, merges the held call
specified by the parameter held_conn_id with the active call specified by the parameter
current_conn_id in a manner specified by the parameter merge_type.
|
class |
RequestMuteTransfer |
Transfers this
ConnId call in one blind step to the otherDN destination. |
class |
RequestNetworkAlternate |
The request to place the current call on hold and to connects to the other call.
|
class |
RequestNetworkConsult |
This request instructs NTS to create consultation call.
|
class |
RequestNetworkMerge |
The request to join the consult leg into the existing primary call.
|
class |
RequestNetworkReconnect |
The request to drop the consult leg and reconnect to the origination party in the primary
call.
|
class |
RequestNetworkSingleStepTransfer |
This request instructs NTS to transfer the call in one step (without creating consultation
call).
|
class |
RequestNetworkTransfer |
The requests to connect called party in a consultation to the main call, and to drop the
requestor (to complete the transfer).
|
class |
RequestReconnectCall |
Releases the telephony object specified by the parameter dn from the active call specified
by the parameter current_conn_id and retrieves the previously held call, specified by the
parameter held_conn_id, to the same object.
|
class |
RequestRedirectCall |
Requests that the call be redirected, without an answer, from the party specified by the
parameter dn to the party specified by the parameter dest_dn.
|
class |
RequestReleaseCall |
Releases the call identified by the
ConnId parameter. |
class |
RequestRetrieveCall |
Retrieves the
ConnId call placed on hold. |
class |
RequestRouteCall |
Routes the call identified to the specified destination.
|
class |
RequestSetCallInfo |
Changes the call attributes.
|
class |
RequestSingleStepConference |
Adds a new party to an existing call and creates a conference.
Note: This request allows callbacks. |
class |
RequestSingleStepTransfer |
Transfers this call
ConnId in one step to the destination otherDN . |
Modifier and Type | Class | Description |
---|---|---|
class |
RequestQueryAddress |
Requests the information of type
info_type about the thisDN , or the thisQueue , or both, specified in parameters. |
class |
RequestQueryCall |
Requests the information specified by info_type about the telephony object specified by
conn_id.
|
class |
RequestQueryLocation |
Allows a client to receive information specified by the info_type parameter about one or
more remote locations specified by the location parameter.
|
class |
RequestQueryServer |
Requests information about the T-Server.
|
class |
RequestQuerySwitch |
Requests from the T-Server, specified by the parameter server, information about the switch
to which T-Server is connected.
|
Modifier and Type | Class | Description |
---|---|---|
class |
RequestDistributeUserEvent |
Sends the application-defined data structure specified by the parameter
event to T-Server, making this data available to the applications
registered to receive events about the telephony object specified
by the parameter dn.
|
class |
RequestNetworkPrivateService |
The Network Private Service.
|
class |
RequestPrivateService |
Passes information and request services (such as Split Call, Set Feature, change T-Server
behavior, and so on) that are supported only by certain T-Servers, and which are not covered by
general feature requests.
|
class |
RequestReserveAgent |
Allows a server application that is a client of T-Server to reserve a DN along with an
Agent, a Place, or both, so that no other T-Server client can route calls to it during a
specified reservation interval.
|
class |
RequestReserveAgentAndGetAccessNumber |
Acts as if two requests (RequestReserveAgent, and RequestGetAccessNumber) were submitted
consequently.
|
class |
RequestSendEvent |
Sends the T-Library event specified by the parameter event to
T-Server.
|
class |
RequestSetInputMask |
Directs T-Server to send applications only the subset of T-Server Events that are specified by an InputMask, and filter out the rest.
|
Modifier and Type | Class | Description |
---|---|---|
class |
RequestAttachUserData |
On behalf of the telephony object specified by the parameter dn, attaches the User Data
structure specified by the parameter user_data to the T-Server information that is related to
the call specified by the parameter conn_id.
|
class |
RequestDeletePair |
On behalf of the telephony object specified by the parameter dn, deletes the key-value pair
specified by the parameter key from the user data attached to the call specified by the
parameter conn_id.
|
class |
RequestDeleteUserData |
On behalf of the telephony object specified by the parameter dn, deletes all the user data
attached to the call specified by the parameter conn_id.
|
class |
RequestUpdateUserData |
On behalf of the telephony object specified by the parameter dn, updates the user data that
is attached to the call specified by the parameter conn_id with the data specified by the
parameter user_data.
|
Modifier and Type | Class | Description |
---|---|---|
class |
RequestCloseVoiceFile |
Closes the voice file specified by the parameter file_handle on behalf of the telephony
object specified by the parameter dn, which earlier logged in to a mailbox using the function
TLoginMailBox().
|
class |
RequestCollectDigits |
Collects digits from the caller.
|
class |
RequestLoginMailBox |
Logs in the telephony object specified by the parameter dn to the mailbox specified by the
parameter mbox_number.
|
class |
RequestLogoutMailBox |
Logs the telephony object specified by the parameter dn out of the mailbox that it is
logged in to.
|
class |
RequestOpenVoiceFile |
Opens the voice file that is specified by the parameter file_name on behalf of the
telephony object specified by the parameter dn and that has earlier logged in to a mailbox using
the function TLoginMailBox().
|
class |
RequestPlayVoiceFile |
Plays the voice message contained in the file specified by the parameter file_handle for
the telephony object specified by the parameter dn.
|
Modifier and Type | Class | Description |
---|---|---|
class |
EventReserved_2 |
For internal usage.
|
Modifier and Type | Class | Description |
---|---|---|
class |
ChatTranscript |
|
class |
Description |
|
class |
MessageInfo |
|
class |
MessageText |
|
class |
NewPartyInfo |
|
class |
NoticeInfo |
|
class |
NoticeText |
|
class |
PartyLeftInfo |
|
class |
Reason |
|
class |
ReenterInfo |
|
class |
UserInfo |
Modifier and Type | Class | Description |
---|---|---|
class |
EventError |
This event is a reply to an unsuccessful request.
|
class |
EventRegistered |
This event indicates that the
RequestRegister request was processed successfully. |
class |
EventSessionInfo |
This event provides transcript information about a chat session.
|
Modifier and Type | Class | Description |
---|---|---|
class |
RequestJoin |
Issues a request to create or join a chat session.
|
class |
RequestMessage |
Issues a request to add a message to the specified chat session.
|
class |
RequestNotify |
Issues a request to add a notice (that is, a notification) to the current chat session.
|
class |
RequestRegister |
Issues a request to register with Chat Server.
|
class |
RequestReleaseParty |
Issues a request to release one party from the chat session.
|
Modifier and Type | Class | Description |
---|---|---|
class |
SearchResult |
Modifier and Type | Class | Description |
---|---|---|
class |
EventAck |
The
EventAck class encodes and decodes a callback packet
containing an acknowledgement. |
class |
EventError |
The
EventError class encodes and decodes a packet
containing a callback error. |
class |
EventInfo |
Creates a callback "request for information" packet.
|
class |
EventRedirect |
This class redirects a packet to another Callback Server.
|
class |
EventSearchResult |
Creates a search results packet that can contain information on one or more
callback requests.
|
class |
EventStatInfo |
This class represents a packet containing statistical information.
|
Modifier and Type | Class | Description |
---|---|---|
class |
RequestCallback |
This class represents a callback request packet.
|
class |
RequestCancel |
The
RequestCancel class encodes and decodes packets
containing requests to cancel a callback request. |
class |
RequestGetInfo |
This class constructs requests for callback information from a Callback Server.
|
class |
RequestGetStatistics |
This class represents a statistics request packet.
|
class |
RequestSearch |
This class represents a callback search request.
|
Modifier and Type | Class | Description |
---|---|---|
class |
EventAck |
The
EventAck class encodes and decodes an e-mail packet
containing an acknowledgement. |
class |
EventError |
The
EventError class encodes and decodes a packet
containing an e-mail error. |
Modifier and Type | Class | Description |
---|---|---|
class |
RequestSubmit |
Issues a request to submit an e-mail interaction.
|
Modifier and Type | Class | Description |
---|---|---|
class |
AbstractMessage |
Modifier and Type | Class | Description |
---|---|---|
class |
EventCreateWebEmailIn |
A successful response on
RequestCreateWebEmailIn
EventCreateWebEmailIn.getNewInteractionId() - returns the ID of the new inbound e-mail interaction
|
class |
EventError |
Indicates that an error has occurred.
|
Modifier and Type | Class | Description |
---|---|---|
class |
RequestCreateWebEmailIn |
...
|
Modifier and Type | Class | Description |
---|---|---|
class |
Description |
Event notification or error description structure.
|
class |
EventInfo |
|
class |
FlexTranscript |
|
class |
MessageText |
|
class |
NoticeText |
Modifier and Type | Class | Description |
---|---|---|
class |
EventStatus |
The
EventStatus event provides information about
the status of a request, including when the request occurred, the
result of that request, a FlexTranscript of session
details, and an error description (if necessary). |
Modifier and Type | Class | Description |
---|---|---|
class |
RequestJoin |
Issues a request to join a chat interaction.
|
class |
RequestLogin |
Issues a login request to Interaction Server.
|
class |
RequestLogout |
Issues a logout request to Interaction Server.
|
class |
RequestRefresh |
Issues a request to refresh the current flexchat session.
|
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Document version: 9.0.006.00
Copyright © 2006–2019 Genesys Telecommunications Laboratories, Inc. All rights reserved.