Class | Description |
---|---|
AgentDescription |
AgentDescription class.
|
EventAbandoned | |
EventAccepted |
This event is not needed since EventPartyAdded with a party being an Agent reports the same.
|
EventAck |
This event is a reply to a successfully executed request.
|
EventActivityReport |
The purpose is to provide the means for an agent application to report in focus/out of focus interactions states.
|
EventAgentAvailable |
Confirmation about successful request RequestAgentAvailable processing.
|
EventAgentConnectionClosed |
This event provides notification to agent applications that use multiple connections to control
a single agent when one of the connections has been terminated.
|
EventAgentInvited |
This event indicates that a resource has been invited to participate in
interaction handling.
|
EventAgentLogin |
This event indicates that a resource has logged in.
|
EventAgentLogout |
This event indicates that a resource has logged out.
|
EventAgentNotAvailable |
Confirmation about successful request RequestAgentNotAvailable processing.
|
EventAgentState |
The purpose of this event is to provide agent state as known by Interaction Server in response to RequestAgentState.
|
EventAgentStateReasonChanged |
The event indicates that reason of current state of resource has changed.
|
EventAgentWorkbinStats |
Response on
RequestAgentWorkbinStats |
EventCurrentAgentStatus |
Stat Server uses this event to indicate the status of a particular resource.
|
EventCustom |
Message for passing old style UR events to reporting.
|
EventDoNotDisturbOff |
The event indicates that resource has left the state 'Do not disturb' and can now be used as a potential routing target.
|
EventDoNotDisturbOn |
The event indicates that resource has been placed in state 'Do not disturb'.
|
EventError |
This event is a reply to an unsuccessful request.
|
EventExternalServiceRequested |
This event provides the means to report external service
activity-that is, activity by an ESP server such as classification,
acknowledgements, autoresponses, and so on.
|
EventExternalServiceResponded |
This event provides the means to report external service
activity-that is, activity by an ESP server such as classification,
acknowledgements, autoresponses, and so on.
|
EventForcedAgentStateChange |
This event provides the means to notify agent applications of agent
state changes that have been made by Interaction Server or another
component other than the agent application itself.
|
EventForcedDisconnect |
The event is sent by Interaction Server to indicate that specific proxy client has been forced to disconnect.
|
EventHint |
The purpose of the event is to advise a client about certain conditions.The client may choose to react or ignore the hint.
|
EventInteractionProperties |
Retrives Interaction properties.
|
EventInteractionSubmited |
This event indicates that a new interaction has been submitted for processing.
|
EventInvite |
This event is sent to an agent application to notify the agent that
he or she has been selected to take part in processing an interaction.
|
EventLocked |
This event notifies that interaction has been locked either by client's request to lock specific interaction in snapshot, or by request to take snapshot with locks.
|
EventMediaAdded |
The request is intended for agent application to indicate that specific media capability has been removed.
|
EventMediaRemoved | |
EventMediaStateReasonChanged |
The event indicates that reason of current state of specific media type for the resource has changed.
|
EventMessagePing |
Uses for testing purpose.
|
EventNotReadyForMedia |
The event indicates that specified resource is not ready to handle interactions of specific media type.
|
EventPartyAdded |
This event informs agent applications that a party has joined the
interaction processing.
|
EventPartyRemoved |
This event indicates the departure of one of the parties that was processing the interaction.
|
EventPlaceAgentState |
Interaction Server generates this event after the reporting engine
registers for a specified resource.
|
EventPlacedInQueue |
This event indicates that the interaction has been placed in a queue.
|
EventPlacedInWorkbin |
This event indicates that the interaction has been placed in a workbin.
|
EventProcessingStopped |
This event indicates that processing has stopped, by implicit request from a client.
|
EventPropertiesChanged |
This event is sent to agent applications, media servers, URS, and reporting engines
to indicate that interaction properties of the specified interaction have been changed.
|
EventPulledInteractions |
This event is sent to agent applications or URS in response to RequestPull.
|
EventReadyForMedia | |
EventRejected |
This event indicates that a resource has rejected the invitation to
participate in interaction processing.
|
EventRevoked |
This event indicates that Interaction Server has revoked an interaction from a resource.
|
EventSnapshotInteractions |
With this event, Interaction Server indicates:
That it has taken a snapshot as requested by an agent application.
How many interactions are included in the snapshot.
Whether that number includes all interactions that meet the conditions specified in the request.
Direction: From Interaction Server to agent application.
|
EventSnapshotTaken |
With this event, Interaction Server sends an agent application a list of
attributes that describe the interactions in a specified snapshot.
|
EventTakenFromQueue |
This event indicates that an interaction has been taken out of the
queue either by a strategy for routing or by a resource for handling.
|
EventTakenFromWorkbin |
This event indicates that an interaction has been taken out of the workbin.
|
EventUnlocked |
This event notifies that interaction has been unlocked either by request to unlock specific interaction, or by releasing a snapshot it was locked in
|
EventUserEvent |
The event is distributed to all client subscribed to user events regarding the specific topic.
|
EventWorkbinContent |
With this event, is Interaction Server informs an agent application of
the interactions contained in a workbin.
|
EventWorkbinContentChanged |
With this event, Interaction Server sends, to any agent
application that has requested it, notification of change in the contents of a workbin.
|
EventWorkbinStatistic |
This event is Interaction Server's response to an agent application's
RequestWorkbinStatistic for the specified workbin type.
|
EventWorkbinTypesInfo |
This event is Interaction Server's response to an agent
application's RequestWorkbinTypesInfo.
|
EventWorkflowConfiguration |
This event provides an agent application with information on queues
and views configuration directly through Interaction Server (rather
than from the Configuration Layer).
|
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Document version: 9.0.006.00
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