Package | Description |
---|---|
com.genesyslab.platform.contacts.protocol.contactserver.requests | |
com.genesyslab.platform.contacts.protocol.contactserver.runtime |
This package is used internally by the protocol.
|
Class | Description |
---|---|
RequestAddAgentStdRespFavorite |
Deprecated.
This message is deprecated in UCS 9.0
|
RequestAddCategory |
Deprecated.
This message is deprecated in UCS 9.0
|
RequestAddCategoryAttribute |
Deprecated.
This message is deprecated in UCS 9.0
|
RequestAddCategoryRoot |
Deprecated.
This message is deprecated in UCS 9.0
|
RequestAddDocument |
This request is intended to add a document to an Interaction.
|
RequestAddDocument2 |
Adds document associated with DocumentId and StandardResponseId.
|
RequestAddFieldCode |
Deprecated.
This message is deprecated in UCS 9.0
|
RequestAddFieldValue |
Deprecated.
This message is deprecated in UCS 9.0
|
RequestAddModel |
Deprecated.
This message is deprecated in UCS 9.0
|
RequestAddScreeningRule |
Deprecated.
This message is deprecated in UCS 9.0
|
RequestAddStandardResponse |
Deprecated.
This message is deprecated in UCS 9.0
|
RequestAddStdRespUsage |
Deprecated.
This message is deprecated in UCS 9.0
|
RequestAddTrainingDataObject |
Deprecated.
This message is deprecated in UCS 9.0
|
RequestAssignInteractionToContact |
This request is intended for downloading of the complete SRL content
from server to client.
|
RequestBoostDocument |
This request increases document priority towards requests.
|
RequestCheckForUpdates |
This request is intended for checking whether standard responses
were updated or not since the time, provided as a time-stamp.
|
RequestContactListGet |
This request is intended for building a ScrollableList object based on
provided constraints.
|
RequestContactListGetNextPage |
This request is intended for delivering the next portion of the contact
objects, previously found by some constraints.
|
RequestContactListRelease |
This request is intended for releasing of previously created ScrollableList.
|
RequestCountInteractions |
This request returns the number of Interactions that match
the specified filter.
|
RequestCreateStandardResponseRevision |
Deprecated.
This message is deprecated in UCS 9.0
|
RequestDelete |
This request is intended for deletion of the contact by its ID.
|
RequestDeleteAgentStdRespFavorite |
Deprecated.
This message is deprecated in UCS 9.0
|
RequestDeleteCategory |
Deprecated.
This message is deprecated in UCS 9.0
|
RequestDeleteCategoryAttribute |
Deprecated.
This message is deprecated in UCS 9.0
|
RequestDeleteCategoryRoot |
Deprecated.
This message is deprecated in UCS 9.0
|
RequestDeleteFieldCode |
Deprecated.
This message is deprecated in UCS 9.0
|
RequestDeleteFieldValue |
Deprecated.
This message is deprecated in UCS 9.0
|
RequestDeleteInteraction |
This request is intended for deleting of interaction from UCS.
|
RequestDeleteModel |
Deprecated.
This message is deprecated in UCS 9.0
|
RequestDeleteProperties |
Deletes one, multiple or all key-value pairs for the specified person.
|
RequestDeleteScreeningRule |
Deprecated.
This message is deprecated in UCS 9.0
|
RequestDeleteStandardResponse |
Deprecated.
This message is deprecated in UCS 9.0
|
RequestDeleteTrainingDataObject |
Deprecated.
This message is deprecated in UCS 9.0
|
RequestFindOrCreatePhoneCall |
This request finds an existing PhoneCall object.
|
RequestGetAgentStdRespFavorites |
Request a list of all Standard Response Favorites for a particular agent.
|
RequestGetAllCategories |
Deprecated.
The message has been deprecated in UCS 8.5 and will not be implemented in UCS 9.0.
|
RequestGetAttributes |
This request is intended for obtaining the complete list of all Contact
Attribute objects associated with this Contact.
|
RequestGetCategory |
This request returns a specified category.
|
RequestGetCategoryAttribute |
This request is intended for delivering the content of a category attribute.
|
RequestGetCategoryAttributes |
The request is intended for delivering all or some of category attributes (depending on filtering).
|
RequestGetContacts |
This request is intended for delivering a specific range of contacts based
on search and sort criteria.
|
RequestGetDocument |
This request is used to return the binary content of a document.
|
RequestGetDocument2 |
Requests document associated with DocumentId.
|
RequestGetFieldCode |
This request is intended for delivering the content of a field code.
|
RequestGetFieldCodes |
The request is intended for delivering all of field codes.
|
RequestGetFieldValue |
This request is intended for delivering the content of a field value.
|
RequestGetFieldValues |
The request is intended for delivering all of field values.
|
RequestGetIdentifier |
Get a new UCS Id.
|
RequestGetIndexProperties |
This request returns a list of the configured indexes in UCS, showing you
which fields are searchable.
|
RequestGetInteractionContent |
This request is intended for delivering the binary
content of the interaction.
|
RequestGetInteractionsForContact |
This request is intended for delivering all or some of the interactions
(depending on filtering) for the contact in question.
|
RequestGetInteractionsWithStatus |
This request is intended for delivering the set of interactions
with requested status.
|
RequestGetMergeDetail |
Requests merge details.
|
RequestGetModel | |
RequestGetModels | |
RequestGetProperties |
Gets one, multiple or all key-value pairs for the specified person.
|
RequestGetRootCategories |
This request returns a list of root categories from a particular tenant.
|
RequestGetScreeningRule |
This request is intended for delivering the content of a screening rule.
|
RequestGetScreeningRules |
he request is intended for delivering all or some of screening rules.
|
RequestGetServerTime |
Used to retrieve current time on UCS' server in ISO8601 Date Format.
|
RequestGetStandardResponse |
This request returns information about a requested standard response.
|
RequestGetStandardResponses |
This method is intended for downloading of all the versions of
a Standard Response content for a standard response ID from server to client.
|
RequestGetSystemSettings |
The purpose is to provide available options.
|
RequestGetTrainingDataObject | |
RequestGetTrainingDataObjects | |
RequestGetVersion |
This request returns the current version of the UCS database.
|
RequestIdentifyContact |
This request is intended for identifying a Contact based on user data values.
|
RequestInsert |
This request is intended for contact creation.
|
RequestInsertInteraction |
This request is intended for creation of new interaction in UCS.
|
RequestInteractionListGet |
This request provides a list of Interactions that you can scroll through.
|
RequestInteractionListGetNextPage |
This request scrolls to the next interaction in the list that was
returned by EventInteractionListGet.
|
RequestInteractionListRelease |
This request will release previously created list of interactions returned
by
com.genesyslab.platform.Contacts.Protocols.ContactServer.events.EventInteractionListGet . |
RequestMergeContacts |
Request to merge two existing Contacts.
|
RequestMergeListGet |
This request is intended for building of UCS-wide MergeList or specific
list for particular agent.
|
RequestMergeListGetNextPage |
This request is intended for delivering the next portion of the merge records
from the previously built MergeList.
|
RequestMergeListRelease |
This request is intended for releasing of previously created MergeList.
|
RequestMoveCategory |
Deprecated.
This message is deprecated in UCS 9.0
|
RequestRefresh |
Refresh a list of document to make sure they are up to date or still exists.
|
RequestRemoveAllAttributes |
This request removes all attributes from a specified contact.
|
RequestRemoveDocument |
This request is intended to remove a document.
|
RequestRemoveDocument2 |
Removes document associated with DocumentId and StandardResponseId.
|
RequestRenderFieldCodes |
This request takes a block of template text, and replaces generic
field codes with the actual values specified.
|
RequestRestoreStandardResponseRevision |
Deprecated.
This message is deprecated in UCS 9.0
|
RequestSearch |
This request provides the ability to search for UCS entries - standard responses,
contacts, or interactions - that match the string-based queries you create.
|
RequestSetInteractionStatus |
This request is intended for changing interaction status.
|
RequestSetProperties |
This method allows inserting custom data for a desktop.
|
RequestStopInteraction |
This request is intended for stopping an Interaction.
|
RequestUnMergeContacts |
This request is intended for rolling back of the previous contact merge.
|
RequestUpdateAttributes |
This request is intended for updating contact attributes.
|
RequestUpdateCategory |
Deprecated.
This message is deprecated in UCS 9.0
|
RequestUpdateCategoryAttribute |
Deprecated.
This message is deprecated in UCS 9.0
|
RequestUpdateDocument |
This request is intended to update a document.
|
RequestUpdateFieldCode |
Deprecated.
This message is deprecated in UCS 9.0
|
RequestUpdateFieldValue |
Deprecated.
This message is deprecated in UCS 9.0
|
RequestUpdateInteraction |
This request is intended for updating of interaction attributes and binary content.
|
RequestUpdateModel |
Deprecated.
This message is deprecated in UCS 9.0
|
RequestUpdateScreeningRule |
Deprecated.
This message is deprecated in UCS 9.0
|
RequestUpdateStandardResponse |
Deprecated.
This message is deprecated in UCS 9.0
|
RequestUpdateTrainingDataObject |
Deprecated.
This message is deprecated in UCS 9.0
|
RequestValidateFieldCodes |
Validates the specified template.
|
Class | Description |
---|---|
RequestAddAgentStdRespFavorite |
Deprecated.
This message is deprecated in UCS 9.0
|
RequestAddCategory |
Deprecated.
This message is deprecated in UCS 9.0
|
RequestAddCategoryAttribute |
Deprecated.
This message is deprecated in UCS 9.0
|
RequestAddCategoryRoot |
Deprecated.
This message is deprecated in UCS 9.0
|
RequestAddDocument |
This request is intended to add a document to an Interaction.
|
RequestAddDocument2 |
Adds document associated with DocumentId and StandardResponseId.
|
RequestAddFieldCode |
Deprecated.
This message is deprecated in UCS 9.0
|
RequestAddFieldValue |
Deprecated.
This message is deprecated in UCS 9.0
|
RequestAddModel |
Deprecated.
This message is deprecated in UCS 9.0
|
RequestAddScreeningRule |
Deprecated.
This message is deprecated in UCS 9.0
|
RequestAddStandardResponse |
Deprecated.
This message is deprecated in UCS 9.0
|
RequestAddStdRespUsage |
Deprecated.
This message is deprecated in UCS 9.0
|
RequestAddTrainingDataObject |
Deprecated.
This message is deprecated in UCS 9.0
|
RequestAssignInteractionToContact |
This request is intended for downloading of the complete SRL content
from server to client.
|
RequestBoostDocument |
This request increases document priority towards requests.
|
RequestCheckForUpdates |
This request is intended for checking whether standard responses
were updated or not since the time, provided as a time-stamp.
|
RequestContactListGet |
This request is intended for building a ScrollableList object based on
provided constraints.
|
RequestContactListGetNextPage |
This request is intended for delivering the next portion of the contact
objects, previously found by some constraints.
|
RequestContactListRelease |
This request is intended for releasing of previously created ScrollableList.
|
RequestCountInteractions |
This request returns the number of Interactions that match
the specified filter.
|
RequestCreateStandardResponseRevision |
Deprecated.
This message is deprecated in UCS 9.0
|
RequestDelete |
This request is intended for deletion of the contact by its ID.
|
RequestDeleteAgentStdRespFavorite |
Deprecated.
This message is deprecated in UCS 9.0
|
RequestDeleteCategory |
Deprecated.
This message is deprecated in UCS 9.0
|
RequestDeleteCategoryAttribute |
Deprecated.
This message is deprecated in UCS 9.0
|
RequestDeleteCategoryRoot |
Deprecated.
This message is deprecated in UCS 9.0
|
RequestDeleteFieldCode |
Deprecated.
This message is deprecated in UCS 9.0
|
RequestDeleteFieldValue |
Deprecated.
This message is deprecated in UCS 9.0
|
RequestDeleteInteraction |
This request is intended for deleting of interaction from UCS.
|
RequestDeleteModel |
Deprecated.
This message is deprecated in UCS 9.0
|
RequestDeleteProperties |
Deletes one, multiple or all key-value pairs for the specified person.
|
RequestDeleteScreeningRule |
Deprecated.
This message is deprecated in UCS 9.0
|
RequestDeleteStandardResponse |
Deprecated.
This message is deprecated in UCS 9.0
|
RequestDeleteTrainingDataObject |
Deprecated.
This message is deprecated in UCS 9.0
|
RequestFindOrCreatePhoneCall |
This request finds an existing PhoneCall object.
|
RequestGetAgentStdRespFavorites |
Request a list of all Standard Response Favorites for a particular agent.
|
RequestGetAllCategories |
Deprecated.
The message has been deprecated in UCS 8.5 and will not be implemented in UCS 9.0.
|
RequestGetAttributes |
This request is intended for obtaining the complete list of all Contact
Attribute objects associated with this Contact.
|
RequestGetCategory |
This request returns a specified category.
|
RequestGetCategoryAttribute |
This request is intended for delivering the content of a category attribute.
|
RequestGetCategoryAttributes |
The request is intended for delivering all or some of category attributes (depending on filtering).
|
RequestGetContacts |
This request is intended for delivering a specific range of contacts based
on search and sort criteria.
|
RequestGetDocument |
This request is used to return the binary content of a document.
|
RequestGetDocument2 |
Requests document associated with DocumentId.
|
RequestGetFieldCode |
This request is intended for delivering the content of a field code.
|
RequestGetFieldCodes |
The request is intended for delivering all of field codes.
|
RequestGetFieldValue |
This request is intended for delivering the content of a field value.
|
RequestGetFieldValues |
The request is intended for delivering all of field values.
|
RequestGetIdentifier |
Get a new UCS Id.
|
RequestGetIndexProperties |
This request returns a list of the configured indexes in UCS, showing you
which fields are searchable.
|
RequestGetInteractionContent |
This request is intended for delivering the binary
content of the interaction.
|
RequestGetInteractionsForContact |
This request is intended for delivering all or some of the interactions
(depending on filtering) for the contact in question.
|
RequestGetInteractionsWithStatus |
This request is intended for delivering the set of interactions
with requested status.
|
RequestGetMergeDetail |
Requests merge details.
|
RequestGetModel | |
RequestGetModels | |
RequestGetProperties |
Gets one, multiple or all key-value pairs for the specified person.
|
RequestGetRootCategories |
This request returns a list of root categories from a particular tenant.
|
RequestGetScreeningRule |
This request is intended for delivering the content of a screening rule.
|
RequestGetScreeningRules |
he request is intended for delivering all or some of screening rules.
|
RequestGetServerTime |
Used to retrieve current time on UCS' server in ISO8601 Date Format.
|
RequestGetStandardResponse |
This request returns information about a requested standard response.
|
RequestGetStandardResponses |
This method is intended for downloading of all the versions of
a Standard Response content for a standard response ID from server to client.
|
RequestGetSystemSettings |
The purpose is to provide available options.
|
RequestGetTrainingDataObject | |
RequestGetTrainingDataObjects | |
RequestGetVersion |
This request returns the current version of the UCS database.
|
RequestIdentifyContact |
This request is intended for identifying a Contact based on user data values.
|
RequestInsert |
This request is intended for contact creation.
|
RequestInsertInteraction |
This request is intended for creation of new interaction in UCS.
|
RequestInteractionListGet |
This request provides a list of Interactions that you can scroll through.
|
RequestInteractionListGetNextPage |
This request scrolls to the next interaction in the list that was
returned by EventInteractionListGet.
|
RequestInteractionListRelease |
This request will release previously created list of interactions returned
by
com.genesyslab.platform.Contacts.Protocols.ContactServer.events.EventInteractionListGet . |
RequestMergeContacts |
Request to merge two existing Contacts.
|
RequestMergeListGet |
This request is intended for building of UCS-wide MergeList or specific
list for particular agent.
|
RequestMergeListGetNextPage |
This request is intended for delivering the next portion of the merge records
from the previously built MergeList.
|
RequestMergeListRelease |
This request is intended for releasing of previously created MergeList.
|
RequestMoveCategory |
Deprecated.
This message is deprecated in UCS 9.0
|
RequestRefresh |
Refresh a list of document to make sure they are up to date or still exists.
|
RequestRemoveAllAttributes |
This request removes all attributes from a specified contact.
|
RequestRemoveDocument |
This request is intended to remove a document.
|
RequestRemoveDocument2 |
Removes document associated with DocumentId and StandardResponseId.
|
RequestRenderFieldCodes |
This request takes a block of template text, and replaces generic
field codes with the actual values specified.
|
RequestRestoreStandardResponseRevision |
Deprecated.
This message is deprecated in UCS 9.0
|
RequestSearch |
This request provides the ability to search for UCS entries - standard responses,
contacts, or interactions - that match the string-based queries you create.
|
RequestSetInteractionStatus |
This request is intended for changing interaction status.
|
RequestSetProperties |
This method allows inserting custom data for a desktop.
|
RequestStopInteraction |
This request is intended for stopping an Interaction.
|
RequestUnMergeContacts |
This request is intended for rolling back of the previous contact merge.
|
RequestUpdateAttributes |
This request is intended for updating contact attributes.
|
RequestUpdateCategory |
Deprecated.
This message is deprecated in UCS 9.0
|
RequestUpdateCategoryAttribute |
Deprecated.
This message is deprecated in UCS 9.0
|
RequestUpdateDocument |
This request is intended to update a document.
|
RequestUpdateFieldCode |
Deprecated.
This message is deprecated in UCS 9.0
|
RequestUpdateFieldValue |
Deprecated.
This message is deprecated in UCS 9.0
|
RequestUpdateInteraction |
This request is intended for updating of interaction attributes and binary content.
|
RequestUpdateModel |
Deprecated.
This message is deprecated in UCS 9.0
|
RequestUpdateScreeningRule |
Deprecated.
This message is deprecated in UCS 9.0
|
RequestUpdateStandardResponse |
Deprecated.
This message is deprecated in UCS 9.0
|
RequestUpdateTrainingDataObject |
Deprecated.
This message is deprecated in UCS 9.0
|
RequestValidateFieldCodes |
Validates the specified template.
|
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Document version: 9.0.006.00
Copyright © 2006–2019 Genesys Telecommunications Laboratories, Inc. All rights reserved.