Platform SDK Java 8.5 API Reference

Package com.genesyslab.platform.openmedia.protocol.interactionserver.requests.agentmanagement

Class Summary
RequestAddMedia The request is intended for agent application to indicate that new media capability has been added.
RequestAgentAvailable This request is used in configurations with multiple Interaction Servers.
RequestAgentLogin With this request, an agent application asks to log in to a primary Interaction Server.
RequestAgentLogout With this request, an agent application asks to logout from Interaction Server.
RequestAgentNotAvailable This request is used in configurations with multiple Interaction Servers.
RequestAgentState The purpose of this request is to allow agent application (or a proxy application) to get agent state after reconnect to Interaction Server.
RequestAgentWorkbinStats The purpose of this request is to allow agent application (or a proxy application) to request agent, place or group specific statistics for workbins.
RequestCancelNotReadyForMedia The request is intended for agent application to indicate that he is ready to handle interactions of the specified media.
RequestChangeAgentStateReason The request is intended for the agent application to indicate to reporting engines that the reason for the current agent state has changed.
RequestChangeMediaStateReason The request is intended for the agent application to indicate to reporting engines that the reason for the current media state has changed.
RequestDoNotDisturbOff The request should be used by agent application to turn off the 'do not disturb' mode.
RequestDoNotDisturbOn The request should be used by agent application to turn on the 'do not disturb' mode.
RequestNotReadyForMedia The request is intended for agent application to indicate that he is not ready to handle interactions of the specified media.
RequestPublish With this request, any client (except a proxy) asks to publish a user event regarding a specified topic.
RequestRemoveMedia  
RequestStartPlaceAgentStateReporting With this request, the reporting engine can register with Interaction Server to receive reporting events regarding a specified resource.
RequestStartPlaceAgentStateReportingAll With this request, the reporting engine can register with Interaction Server to receive unsolicited events regarding specified reportable objects.
RequestStopPlaceAgentStateReporting With this request, the reporting engine can cancel its registration for reporting events regarding a specific resource.
RequestStopPlaceAgentStateReportingAll With this request, the reporting engine can cancel its registration for reporting events regarding specified reportable objects.
RequestSubscribe With this request, any client (except a proxy) can subscribe to receive user events regarding specified topic(s).
RequestUnsubscribe With this request, any client (except a proxy) can unsubscribe from receiving user events regarding specified topic(s).
RequestWorkbinStatistic With this request, an agent (supervisor) application asks for statistics regarding a specified workbin.
RequestWorkbinTypesInfo With this request, an agent (supervisor) application asks for information on configured workbins.
 


Platform SDK Java 8.5 API Reference

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Document version: 8.5.302.00
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