Originates a predictive call from the telephony object
specified by the parameter dn
to the called party specified
by the parameter destination
.
A predictive call occurs before any agent-subscriber interaction. For example, if the call is answered by a fax machine, no agent connection is made. Agent connection is made only if there is an actual subscriber present on the line.
Name | Description |
---|---|
server | Local server handle to the T-Server in question. |
dn | Directory number of the telephony object from which the call is requested to be made. (See note below.) |
destination | Directory number of the party to be dialed. |
ring_timeout | Timeout, in seconds, after which the call should be considered unanswered. |
user_data | A pointer to the user data that should be attached to the call. |
reasons | A pointer to a data structure that provides additional information associated with this action. |
extensions |
A pointer to an additional data
structure.
TMakePredictiveCall() uses the following
extensions: VoiceDest, AnsMachine, and FaxDest. To
specify a Calling Party Number (CPN), it may also use CPNType,
CPNPlan, CPNPresentation, CPNScreening, and CPNDigits. |
Standard (See standard-return-values.)
EventDialing
and
EventQueued
for the call origination DN
specified by the dn
parameter. Then, T-Server diverts
a call to the target DN specified for this call type in the extensions
parameter
and generates EventDiverted
for the DN specified by
the dn