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See:
Description
Class Summary | |
---|---|
RequestCancelExecution | This request allows you to cancel a currently running
RequestExecuteStrategy ,
RequestFindTarget , or
RequestGetStatistic . |
RequestDebug | This request can be used for debugging SCXML strategies; it is deprecated, because the SCXML engine was moved into a separate component (Orchestration Server) with its own debugging interface. |
RequestExecuteStrategy | Requests that URS execute the specified routing strategy. |
RequestFindTarget | This request asks URS to select the most suitable target from a set of eligible targets, such as agent groups. |
RequestGetStatistic | This request asks URS to provide the statistics values for the specified list of targets. |
RequestLoadStrategy | This request allows you to load a compiled strategy or schedule in URS, provide a name for it, and optionally associate the strategy with a routing point. |
RequestNotify | This request asks for the current loading status of all routing points that were loaded by means of the specified RequestLoadStrategy. |
RequestQueryExecution | This request asks URS whether it is still working on or has already answered
the specified
RequestExecuteStrategy ,
RequestFindTarget , or
RequestGetStatistic . |
RequestReleaseStrategy | This request disassociates a routing point from a strategy that was previously loaded with RequestLoadStrategy; it can even completely unload the strategy from the router's memory. |
This package contains requests that your applications can send to Universal Routing Server. For more information on each request, see its individual entry.
Here is a sample of how you can execute a routing strategy using Platform SDK.
[Java]
RequestExecuteStrategy requestExecuteStrategy =
RequestExecuteStrategy.create();
requestExecuteStrategy.setStrategy("TheRoutingStrategyName");
requestExecuteStrategy.setTenant("TheRoutingStrategyName");
Message response = protocol.request(requestExecuteStrategy);
For more information on Genesys Universal Routing, refer to the Universal Routing Reference Manual. This book tells you how to work with routing strategies, objects, functions, options, and statistics. It also includes a detailed list of Related Documentation Resources, which discusses other sources of information that can be useful when you are working with Genesys Universal Routing.
For general information on the structure and usage of the Platform SDKs, or an introduction to using the Routing Platform SDK, please refer to the Platform SDK Developer's Guide.
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