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Platform SDK Java 8.5 API Reference | |||||||||
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java.lang.Objectcom.genesyslab.platform.commons.protocol.DataObject
com.genesyslab.platform.commons.protocol.Message
com.genesyslab.platform.voice.protocol.tserver.requests.dn.RequestMonitorNextCall
public abstract class RequestMonitorNextCall
A request by a supervisor to monitor (be automatically conferenced in as a party on) the next call delivered to an agent. Supervisors can request to monitor one subsequent call or all calls until the request is explicitly canceled. If a request is successful, EventMonitoringNextCall is distributed to all clients registered on the supervisor’s and agent’s DNs. Supervisors start monitoring each call in Mute mode. To speak, they must execute the function TSetMuteOff(). Supervisors can request to monitor only one agent at a time. If they make a request to monitor another agent, the first request is automatically canceled. Only one supervisor can monitor the next call of a particular agent—if another supervisor places a request to monitor the same agent, the request is rejected. The monitoring is automatically canceled when either the supervisor or the agent logs out.
Field Summary | |
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static int |
ID
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static java.lang.String |
NAME
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Method Summary | |
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static RequestMonitorNextCall |
create()
Creates instance of RequestMonitorNextCall with no parameters set. |
static RequestMonitorNextCall |
create(java.lang.String thisDN,
java.lang.String otherDN,
MonitorNextCallType monitorNextCallType)
Creates instance of RequestMonitorNextCall with required parameters set. |
static RequestMonitorNextCall |
create(java.lang.String thisDN,
java.lang.String otherDN,
MonitorNextCallType monitorNextCallType,
KeyValueCollection reasons,
KeyValueCollection extensions)
Creates instance of RequestMonitorNextCall with all parameters set. |
abstract KeyValueCollection |
getExtensions()
An additional data structure intended to take account of switch-specific features that cannot be described by other parameters or in the original structure of user data. |
abstract MonitorNextCallType |
getMonitorNextCallType()
Supervisor will monitor one call to the agent or Supervisor will monitor all subsequent calls to the agent until monitoring is canceled.. |
abstract java.lang.String |
getOtherDN()
The other main Directory Number (which your application did not register) involved in this request or event. |
abstract KeyValueCollection |
getReasons()
Additional data intended to specify reasons for and results of actions taken by the user. |
abstract java.lang.Integer |
getReferenceID()
Reference ID of the related request. |
abstract java.lang.String |
getThisDN()
The Directory Number (which your application registered) involved in this request or event. |
abstract void |
setExtensions(KeyValueCollection extensions)
An additional data structure intended to take account of switch-specific features that cannot be described by other parameters or in the original structure of user data. |
abstract void |
setMonitorNextCallType(MonitorNextCallType monitorNextCallType)
Supervisor will monitor one call to the agent or Supervisor will monitor all subsequent calls to the agent until monitoring is canceled.. |
abstract void |
setOtherDN(java.lang.String otherDN)
The other main Directory Number (which your application did not register) involved in this request or event. |
abstract void |
setReasons(KeyValueCollection reasons)
Additional data intended to specify reasons for and results of actions taken by the user. |
abstract void |
setReferenceID(int referenceID)
Reference ID of the related request. |
abstract void |
setReferenceID(java.lang.Integer referenceID)
Reference ID of the related request. |
abstract void |
setThisDN(java.lang.String thisDN)
The Directory Number (which your application registered) involved in this request or event. |
Methods inherited from class com.genesyslab.platform.commons.protocol.Message |
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cloneMessage, getEndpoint, getMessageAttribute, getProtocolDescription, getProtocolId, messageId, messageName, setProtocolDescription |
Methods inherited from class com.genesyslab.platform.commons.protocol.DataObject |
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equals, hashCode, toString, toString |
Methods inherited from class java.lang.Object |
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clone, finalize, getClass, notify, notifyAll, wait, wait, wait |
Field Detail |
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public static final int ID
public static final java.lang.String NAME
Method Detail |
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public static RequestMonitorNextCall create()
public static RequestMonitorNextCall create(java.lang.String thisDN, java.lang.String otherDN, MonitorNextCallType monitorNextCallType, KeyValueCollection reasons, KeyValueCollection extensions)
thisDN
- DN of the controlling agent or Route Point.otherDN
- The directory number of the second most significant telephony object (except an ACD group or trunk group) with respect to the event in question. The application does not have to be registered to this directory number to receive the event in question.monitorNextCallType
- Supervisor will monitor one call to the agent or Supervisor will monitor all subsequent calls to the agent until monitoring is canceled..reasons
- Additional data intended to specify reasons for and results of actions taken by the user.extensions
- An additional data structure intended to take account of switch-specific features that cannot be described by other parameters or in the original structure of user data.
public static RequestMonitorNextCall create(java.lang.String thisDN, java.lang.String otherDN, MonitorNextCallType monitorNextCallType)
thisDN
- DN of the controlling agent or Route Point.otherDN
- The directory number of the second most significant telephony object (except an ACD group or trunk group) with respect to the event in question. The application does not have to be registered to this directory number to receive the event in question.monitorNextCallType
- Supervisor will monitor one call to the agent or Supervisor will monitor all subsequent calls to the agent until monitoring is canceled..
public abstract java.lang.Integer getReferenceID()
public abstract void setReferenceID(java.lang.Integer referenceID)
public abstract void setReferenceID(int referenceID)
public abstract java.lang.String getThisDN()
public abstract void setThisDN(java.lang.String thisDN)
public abstract java.lang.String getOtherDN()
public abstract void setOtherDN(java.lang.String otherDN)
public abstract MonitorNextCallType getMonitorNextCallType()
public abstract void setMonitorNextCallType(MonitorNextCallType monitorNextCallType)
monitorNextCallType
- new value of the propertypublic abstract KeyValueCollection getReasons()
public abstract void setReasons(KeyValueCollection reasons)
reasons
- new value of the propertypublic abstract KeyValueCollection getExtensions()
public abstract void setExtensions(KeyValueCollection extensions)
extensions
- new value of the property
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