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Platform SDK Java 8.5 API Reference | |||||||||
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Packages that use com.genesyslab.platform.contacts.protocol.contactserver.requests | |
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com.genesyslab.platform.contacts.protocol.contactserver.requests | |
com.genesyslab.platform.contacts.protocol.contactserver.runtime | This package is used internally by the protocol. |
Classes in com.genesyslab.platform.contacts.protocol.contactserver.requests used by com.genesyslab.platform.contacts.protocol.contactserver.requests | |
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RequestAddAgentStdRespFavorite
Deprecated. This message is deprecated in UCS 9.0 |
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RequestAddCategory
Deprecated. This message is deprecated in UCS 9.0 |
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RequestAddCategoryAttribute
Deprecated. This message is deprecated in UCS 9.0 |
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RequestAddCategoryRoot
Deprecated. This message is deprecated in UCS 9.0 |
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RequestAddDocument
This request is intended to add a document to an Interaction. |
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RequestAddFieldCode
Deprecated. This message is deprecated in UCS 9.0 |
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RequestAddFieldValue
Deprecated. This message is deprecated in UCS 9.0 |
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RequestAddModel
Deprecated. This message is deprecated in UCS 9.0 |
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RequestAddScreeningRule
Deprecated. This message is deprecated in UCS 9.0 |
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RequestAddStandardResponse
Deprecated. This message is deprecated in UCS 9.0 |
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RequestAddStdRespUsage
Deprecated. This message is deprecated in UCS 9.0 |
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RequestAddTrainingDataObject
Deprecated. This message is deprecated in UCS 9.0 |
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RequestAssignInteractionToContact
This request is intended for downloading of the complete SRL content from server to client. |
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RequestBoostDocument
This request increases document priority towards requests. |
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RequestCheckForUpdates
This request is intended for checking whether standard responses were updated or not since the time, provided as a time-stamp. |
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RequestContactListGet
This request is intended for building a ScrollableList object based on provided constraints. |
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RequestContactListGetNextPage
This request is intended for delivering the next portion of the contact objects, previously found by some constraints. |
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RequestContactListRelease
This request is intended for releasing of previously created ScrollableList. |
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RequestCountInteractions
This request returns the number of Interactions that match the specified filter. |
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RequestCreateStandardResponseRevision
Deprecated. This message is deprecated in UCS 9.0 |
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RequestDelete
This request is intended for deletion of the contact by its ID. |
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RequestDeleteAgentStdRespFavorite
Deprecated. This message is deprecated in UCS 9.0 |
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RequestDeleteCategory
Deprecated. This message is deprecated in UCS 9.0 |
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RequestDeleteCategoryAttribute
Deprecated. This message is deprecated in UCS 9.0 |
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RequestDeleteCategoryRoot
Deprecated. This message is deprecated in UCS 9.0 |
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RequestDeleteFieldCode
Deprecated. This message is deprecated in UCS 9.0 |
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RequestDeleteFieldValue
This request is intended to delete a field value. |
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RequestDeleteInteraction
This request is intended for deleting of interaction from UCS. |
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RequestDeleteModel
Deprecated. This message is deprecated in UCS 9.0 |
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RequestDeleteProperties
Deletes one, multiple or all key-value pairs for the specified person. |
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RequestDeleteScreeningRule
Deprecated. This message is deprecated in UCS 9.0 |
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RequestDeleteStandardResponse
Deprecated. This message is deprecated in UCS 9.0 |
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RequestDeleteTrainingDataObject
Deprecated. This message is deprecated in UCS 9.0 |
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RequestFindOrCreatePhoneCall
This request finds an existing PhoneCall object. |
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RequestGetAgentStdRespFavorites
Request a list of all Standard Response Favorites for a particular agent. |
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RequestGetAllCategories
Deprecated. The message has been deprecated in UCS 8.5 and will not be implemented in UCS 9.0. |
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RequestGetAttributes
This request is intended for obtaining the complete list of all Contact Attribute objects associated with this Contact. |
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RequestGetCategory
This request returns a specified category. |
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RequestGetCategoryAttribute
This request is intended for delivering the content of a category attribute. |
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RequestGetCategoryAttributes
The request is intended for delivering all or some of category attributes (depending on filtering). |
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RequestGetContacts
This request is intended for delivering a specific range of contacts based on search and sort criteria. |
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RequestGetDocument
This request is used to return the binary content of a document. |
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RequestGetFieldCode
This request is intended for delivering the content of a field code. |
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RequestGetFieldCodes
The request is intended for delivering all of field codes. |
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RequestGetFieldValue
This request is intended for delivering the content of a field value. |
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RequestGetFieldValues
The request is intended for delivering all of field values. |
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RequestGetIndexProperties
This request returns a list of the configured indexes in UCS, showing you which fields are searchable. |
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RequestGetInteractionContent
This request is intended for delivering the binary content of the interaction. |
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RequestGetInteractionsForContact
This request is intended for delivering all or some of the interactions (depending on filtering) for the contact in question. |
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RequestGetInteractionsWithStatus
This request is intended for delivering the set of interactions with requested status. |
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RequestGetMergeDetail
Requests merge details. |
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RequestGetModel
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RequestGetModels
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RequestGetProperties
Gets one, multiple or all key-value pairs for the specified person. |
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RequestGetRootCategories
This request returns a list of root categories from a particular tenant. |
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RequestGetScreeningRule
This request is intended for delivering the content of a screening rule. |
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RequestGetScreeningRules
he request is intended for delivering all or some of screening rules. |
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RequestGetServerTime
Used to retrieve current time on UCS' server in ISO8601 Date Format. |
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RequestGetStandardResponse
This request returns information about a requested standard response. |
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RequestGetStandardResponses
This method is intended for downloading of all the versions of a Standard Response content for a standard response ID from server to client. |
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RequestGetSystemSettings
The purpose is to provide available options. |
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RequestGetTrainingDataObject
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RequestGetTrainingDataObjects
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RequestGetVersion
This request returns the current version of the UCS database. |
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RequestIdentifyContact
This request is intended for identifying a Contact based on user data values. |
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RequestInsert
This request is intended for contact creation. |
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RequestInsertInteraction
This request is intended for creation of new interaction in UCS. |
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RequestInteractionListGet
This request provides a list of Interactions that you can scroll through. |
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RequestInteractionListGetNextPage
This request scrolls to the next interaction in the list that was returned by EventInteractionListGet. |
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RequestInteractionListRelease
This request will release previously created list of interactions returned by com.genesyslab.platform.Contacts.Protocols.ContactServer.events.EventInteractionListGet . |
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RequestMergeContacts
Request to merge two existing Contacts. |
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RequestMergeListGet
This request is intended for building of UCS-wide MergeList or specific list for particular agent. |
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RequestMergeListGetNextPage
This request is intended for delivering the next portion of the merge records from the previously built MergeList. |
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RequestMergeListRelease
This request is intended for releasing of previously created MergeList. |
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RequestMoveCategory
Deprecated. This message is deprecated in UCS 9.0 |
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RequestRefresh
Refresh a list of document to make sure they are up to date or still exists. |
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RequestRemoveAllAttributes
This request removes all attributes from a specified contact. |
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RequestRemoveDocument
This request is intended to remove a document. |
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RequestRenderFieldCodes
This request takes a block of template text, and replaces generic field codes with the actual values specified. |
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RequestRestoreStandardResponseRevision
Deprecated. This message is deprecated in UCS 9.0 |
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RequestSearch
This request provides the ability to search for UCS entries - standard responses, contacts, or interactions - that match the string-based queries you create. |
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RequestSetInteractionStatus
This request is intended for changing interaction status. |
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RequestSetProperties
This method allows inserting custom data for a desktop. |
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RequestStopInteraction
This request is intended for stopping an Interaction. |
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RequestUnMergeContacts
This request is intended for rolling back of the previous contact merge. |
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RequestUpdateAttributes
This request is intended for updating contact attributes. |
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RequestUpdateCategory
Deprecated. This message is deprecated in UCS 9.0 |
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RequestUpdateCategoryAttribute
Deprecated. This message is deprecated in UCS 9.0 |
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RequestUpdateDocument
This request is intended to update a document. |
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RequestUpdateFieldCode
Deprecated. This message is deprecated in UCS 9.0 |
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RequestUpdateFieldValue
Deprecated. This message is deprecated in UCS 9.0 |
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RequestUpdateInteraction
This request is intended for updating of interaction attributes and binary content. |
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RequestUpdateModel
Deprecated. This message is deprecated in UCS 9.0 |
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RequestUpdateScreeningRule
Deprecated. This message is deprecated in UCS 9.0 |
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RequestUpdateStandardResponse
Deprecated. This message is deprecated in UCS 9.0 |
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RequestUpdateTrainingDataObject
Deprecated. This message is deprecated in UCS 9.0 |
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RequestValidateFieldCodes
Validates the specified template. |
Classes in com.genesyslab.platform.contacts.protocol.contactserver.requests used by com.genesyslab.platform.contacts.protocol.contactserver.runtime | |
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RequestAddAgentStdRespFavorite
Deprecated. This message is deprecated in UCS 9.0 |
|
RequestAddCategory
Deprecated. This message is deprecated in UCS 9.0 |
|
RequestAddCategoryAttribute
Deprecated. This message is deprecated in UCS 9.0 |
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RequestAddCategoryRoot
Deprecated. This message is deprecated in UCS 9.0 |
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RequestAddDocument
This request is intended to add a document to an Interaction. |
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RequestAddFieldCode
Deprecated. This message is deprecated in UCS 9.0 |
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RequestAddFieldValue
Deprecated. This message is deprecated in UCS 9.0 |
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RequestAddModel
Deprecated. This message is deprecated in UCS 9.0 |
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RequestAddScreeningRule
Deprecated. This message is deprecated in UCS 9.0 |
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RequestAddStandardResponse
Deprecated. This message is deprecated in UCS 9.0 |
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RequestAddStdRespUsage
Deprecated. This message is deprecated in UCS 9.0 |
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RequestAddTrainingDataObject
Deprecated. This message is deprecated in UCS 9.0 |
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RequestAssignInteractionToContact
This request is intended for downloading of the complete SRL content from server to client. |
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RequestBoostDocument
This request increases document priority towards requests. |
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RequestCheckForUpdates
This request is intended for checking whether standard responses were updated or not since the time, provided as a time-stamp. |
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RequestContactListGet
This request is intended for building a ScrollableList object based on provided constraints. |
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RequestContactListGetNextPage
This request is intended for delivering the next portion of the contact objects, previously found by some constraints. |
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RequestContactListRelease
This request is intended for releasing of previously created ScrollableList. |
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RequestCountInteractions
This request returns the number of Interactions that match the specified filter. |
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RequestCreateStandardResponseRevision
Deprecated. This message is deprecated in UCS 9.0 |
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RequestDelete
This request is intended for deletion of the contact by its ID. |
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RequestDeleteAgentStdRespFavorite
Deprecated. This message is deprecated in UCS 9.0 |
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RequestDeleteCategory
Deprecated. This message is deprecated in UCS 9.0 |
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RequestDeleteCategoryAttribute
Deprecated. This message is deprecated in UCS 9.0 |
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RequestDeleteCategoryRoot
Deprecated. This message is deprecated in UCS 9.0 |
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RequestDeleteFieldCode
Deprecated. This message is deprecated in UCS 9.0 |
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RequestDeleteFieldValue
This request is intended to delete a field value. |
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RequestDeleteInteraction
This request is intended for deleting of interaction from UCS. |
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RequestDeleteModel
Deprecated. This message is deprecated in UCS 9.0 |
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RequestDeleteProperties
Deletes one, multiple or all key-value pairs for the specified person. |
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RequestDeleteScreeningRule
Deprecated. This message is deprecated in UCS 9.0 |
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RequestDeleteStandardResponse
Deprecated. This message is deprecated in UCS 9.0 |
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RequestDeleteTrainingDataObject
Deprecated. This message is deprecated in UCS 9.0 |
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RequestFindOrCreatePhoneCall
This request finds an existing PhoneCall object. |
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RequestGetAgentStdRespFavorites
Request a list of all Standard Response Favorites for a particular agent. |
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RequestGetAllCategories
Deprecated. The message has been deprecated in UCS 8.5 and will not be implemented in UCS 9.0. |
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RequestGetAttributes
This request is intended for obtaining the complete list of all Contact Attribute objects associated with this Contact. |
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RequestGetCategory
This request returns a specified category. |
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RequestGetCategoryAttribute
This request is intended for delivering the content of a category attribute. |
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RequestGetCategoryAttributes
The request is intended for delivering all or some of category attributes (depending on filtering). |
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RequestGetContacts
This request is intended for delivering a specific range of contacts based on search and sort criteria. |
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RequestGetDocument
This request is used to return the binary content of a document. |
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RequestGetFieldCode
This request is intended for delivering the content of a field code. |
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RequestGetFieldCodes
The request is intended for delivering all of field codes. |
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RequestGetFieldValue
This request is intended for delivering the content of a field value. |
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RequestGetFieldValues
The request is intended for delivering all of field values. |
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RequestGetIndexProperties
This request returns a list of the configured indexes in UCS, showing you which fields are searchable. |
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RequestGetInteractionContent
This request is intended for delivering the binary content of the interaction. |
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RequestGetInteractionsForContact
This request is intended for delivering all or some of the interactions (depending on filtering) for the contact in question. |
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RequestGetInteractionsWithStatus
This request is intended for delivering the set of interactions with requested status. |
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RequestGetMergeDetail
Requests merge details. |
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RequestGetModel
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RequestGetModels
|
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RequestGetProperties
Gets one, multiple or all key-value pairs for the specified person. |
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RequestGetRootCategories
This request returns a list of root categories from a particular tenant. |
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RequestGetScreeningRule
This request is intended for delivering the content of a screening rule. |
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RequestGetScreeningRules
he request is intended for delivering all or some of screening rules. |
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RequestGetServerTime
Used to retrieve current time on UCS' server in ISO8601 Date Format. |
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RequestGetStandardResponse
This request returns information about a requested standard response. |
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RequestGetStandardResponses
This method is intended for downloading of all the versions of a Standard Response content for a standard response ID from server to client. |
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RequestGetSystemSettings
The purpose is to provide available options. |
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RequestGetTrainingDataObject
|
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RequestGetTrainingDataObjects
|
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RequestGetVersion
This request returns the current version of the UCS database. |
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RequestIdentifyContact
This request is intended for identifying a Contact based on user data values. |
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RequestInsert
This request is intended for contact creation. |
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RequestInsertInteraction
This request is intended for creation of new interaction in UCS. |
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RequestInteractionListGet
This request provides a list of Interactions that you can scroll through. |
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RequestInteractionListGetNextPage
This request scrolls to the next interaction in the list that was returned by EventInteractionListGet. |
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RequestInteractionListRelease
This request will release previously created list of interactions returned by com.genesyslab.platform.Contacts.Protocols.ContactServer.events.EventInteractionListGet . |
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RequestMergeContacts
Request to merge two existing Contacts. |
|
RequestMergeListGet
This request is intended for building of UCS-wide MergeList or specific list for particular agent. |
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RequestMergeListGetNextPage
This request is intended for delivering the next portion of the merge records from the previously built MergeList. |
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RequestMergeListRelease
This request is intended for releasing of previously created MergeList. |
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RequestMoveCategory
Deprecated. This message is deprecated in UCS 9.0 |
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RequestRefresh
Refresh a list of document to make sure they are up to date or still exists. |
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RequestRemoveAllAttributes
This request removes all attributes from a specified contact. |
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RequestRemoveDocument
This request is intended to remove a document. |
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RequestRenderFieldCodes
This request takes a block of template text, and replaces generic field codes with the actual values specified. |
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RequestRestoreStandardResponseRevision
Deprecated. This message is deprecated in UCS 9.0 |
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RequestSearch
This request provides the ability to search for UCS entries - standard responses, contacts, or interactions - that match the string-based queries you create. |
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RequestSetInteractionStatus
This request is intended for changing interaction status. |
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RequestSetProperties
This method allows inserting custom data for a desktop. |
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RequestStopInteraction
This request is intended for stopping an Interaction. |
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RequestUnMergeContacts
This request is intended for rolling back of the previous contact merge. |
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RequestUpdateAttributes
This request is intended for updating contact attributes. |
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RequestUpdateCategory
Deprecated. This message is deprecated in UCS 9.0 |
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RequestUpdateCategoryAttribute
Deprecated. This message is deprecated in UCS 9.0 |
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RequestUpdateDocument
This request is intended to update a document. |
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RequestUpdateFieldCode
Deprecated. This message is deprecated in UCS 9.0 |
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RequestUpdateFieldValue
Deprecated. This message is deprecated in UCS 9.0 |
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RequestUpdateInteraction
This request is intended for updating of interaction attributes and binary content. |
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RequestUpdateModel
Deprecated. This message is deprecated in UCS 9.0 |
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RequestUpdateScreeningRule
Deprecated. This message is deprecated in UCS 9.0 |
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RequestUpdateStandardResponse
Deprecated. This message is deprecated in UCS 9.0 |
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RequestUpdateTrainingDataObject
Deprecated. This message is deprecated in UCS 9.0 |
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RequestValidateFieldCodes
Validates the specified template. |
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Platform SDK Java 8.5 API Reference | |||||||||
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