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Platform SDK Java 8.5 API Reference | |||||||||
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Packages that use AbstractMessage | |
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com.genesyslab.platform.contacts.protocol.contactserver.events | |
com.genesyslab.platform.contacts.protocol.contactserver.requests |
Uses of AbstractMessage in com.genesyslab.platform.contacts.protocol.contactserver.events |
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Subclasses of AbstractMessage in com.genesyslab.platform.contacts.protocol.contactserver.events | |
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EventAddAgentStdRespFavorite
Indicates that a Standard Response was added to the specified agent's favorites list. |
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EventAddCategory
This event indicates that a category was successfully added. |
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EventAddCategoryAttribute
This event indicates that a category attribute was successfully added. |
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EventAddCategoryRoot
This event indicates that a category root was successfully added. |
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EventAddDocument
This event indicates that a document was successfully added to an Interaction. |
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EventAddFieldCode
This event indicates that a field code was successfully added. |
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EventAddFieldValue
This event indicates that a field value was successfully added. |
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EventAddModel
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EventAddScreeningRule
This event indicates that a screening rule was successfully added. |
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EventAddStandardResponse
Response on 'RequestAddStandardResponse' request. |
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EventAddStdRespUsage
Response on 'RequestAddStdRespUsage' request. |
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EventAddTrainingDataObject
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EventAssignInteractionToContact
This event indicates that an Interaction was successfully assigned to a Contact. |
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EventBoostDocument
Indicates whether RequestBoostDocument was successful or not. |
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EventCheckForUpdates
This event indicates whether or not standard responses were updated since the requested time. |
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EventContactListGet
This event indicates that the RequestContactListGet was successful, and contains a list of contacts matching the criteria specified in that request. |
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EventContactListGetNextPage
This event returns the next page of contact objects, as specified by the earlier constraints. |
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EventContactListRelease
This event indicates that the contact list was released successfully. |
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EventCountInteractions
This event returns the number of Interactions that match the filter specified in the related RequestCountInteractions. |
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EventCreateStandardResponseRevision
This event indicates that the RequestCreateStandardResponseRevision was successful, and contains a new version of a Standard Response in a Category (part of Standard Response history management). |
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EventDelete
This event indicates that the contact with the specified ID was deleted. |
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EventDeleteAgentStdRespFavorite
Indicates that a Standard Response was removed from the specified agent's favorites list. |
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EventDeleteCategory
This event indicates that the specified category was deleted from UCS. |
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EventDeleteCategoryAttribute
This event indicates that the specified category attribute was deleted from UCS. |
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EventDeleteCategoryRoot
This event indicates that the specified category root was deleted from UCS. |
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EventDeleteFieldCode
This event indicates that a field code was successfully deleted. |
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EventDeleteFieldValue
This event indicates that a field value was successfully deleted. |
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EventDeleteInteraction
This event indicates that the specified interactions were deleted from UCS. |
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EventDeleteModel
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EventDeleteProperties
Notifies about delete operation success. |
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EventDeleteScreeningRule
This event indicates that a screening rule was successfully deleted. |
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EventDeleteStandardResponse
Notifies about delete operation success. |
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EventDeleteTrainingDataObject
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EventError
Indicates that an error has occurred. |
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EventFindOrCreatePhoneCall
This event returns a PhoneCall object. |
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EventGetAgentStdRespFavorites
Returns a list of all Standard Response Favorites for the agent specified in RequestGetAgentStdRespFavorites. |
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EventGetAllCategories
Deprecated. The message has been deprecated in UCS 8.5 and will not be implemented in UCS 9.0. |
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EventGetAttributes
This event returns a complete list of contact attributes (as declared in the Contact Attribute enumerator in Configuration Server). |
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EventGetCategory
This event contains information about the requested category. |
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EventGetCategoryAttribute
This event delivers the content of the requested category attribute. |
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EventGetCategoryAttributes
This event returns all (or some, depending on filtering) of the category attributes. |
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EventGetContacts
This event delivers a specific range of contacts, based on your search and sort criteria. |
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EventGetDocument
This event delivers the binary content of the requested document. |
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EventGetFieldCode
This event delivers the content of the requested field code. |
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EventGetFieldCodes
This event returns all of the field codes. |
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EventGetFieldValue
This event delivers the content of the requested field value. |
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EventGetFieldValues
This event returns all of the field values. |
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EventGetIndexProperties
This event returns a list of configured indexes in UCS, showing you which fields are searchable. |
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EventGetInteractionContent
This event delivers the binary content of the interaction. |
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EventGetInteractionsForContact
This event returns all (or some, depending on filtering) of the interactions for a specified Contact. |
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EventGetInteractionsWithStatus
This event delivers the set of interactions with requested status. |
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EventGetMergeDetail
Response on 'RequestGetMergeDetail' request. |
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EventGetModel
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EventGetModels
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EventGetProperties
Returns one, multiple or all key-value pairs for the specified person. |
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EventGetRootCategories
This event contains a list of root categories from the specified tenant. |
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EventGetScreeningRule
This event delivers the content of the requested screening rule. |
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EventGetScreeningRules
This event returns all (or some, depending on filtering) of the screening rules. |
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EventGetServerTime
Returns server time as a String in ISO8601 Date Format. |
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EventGetStandardResponse
This event contains information about the requested standard response specified in RequestGetStandardResponse. |
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EventGetStandardResponses
This event contains information about all the versions of a Standard Response content for a requested standard response ID. |
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EventGetSystemSettings
The purpose is to provide available options. |
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EventGetTrainingDataObject
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EventGetTrainingDataObjects
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EventGetVersion
This event contains the current version of the UCS database. |
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EventIdentifyContact
This event returns a list of one or more Contact IDs based on user data values specified in the related RequestIdentifyContact request. |
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EventInsert
This event is returned after a new contact is interested using RequestInsert. |
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EventInsertInteraction
This event indicates that a new interaction was created in UCS. |
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EventInteractionListGet
This event returns a list of Interactions matching the criteria specified by RequestInteractionListGet. |
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EventInteractionListGetNextPage
This event returns the next interaction in the list that was returned by EventInteractionListGet. |
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EventInteractionListRelease
This event indicates that list of interactions specified in RequestInteractionListRelease has been released. |
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EventMergeContacts
Indicates that RequestMergeContacts was successful, and returns the ID of the merge request. |
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EventMergeListGet
This event returns a UCS-wide list of merged agents. |
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EventMergeListGetNextPage
This event delivers the next portion of the merge records from the previously built MergeList. |
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EventMergeListRelease
This event returns all (or some, depending on filtering) of the interactions for a specified Contact. |
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EventMoveCategory
This event indicates that a category was successfully moved. |
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EventRefresh
Response of 'RequestRefresh' request. |
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EventRemoveAllAttributes
Indicates that all attributes were successfully removed from a contact. |
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EventRemoveDocument
This event indicates that a Document was successfully removed. |
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EventRenderFieldCodes
This event returns the adjusted block of text, after a block of template text is rendered to replace field codes with actual values. |
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EventRestoreStandardResponseRevision
This event indicates that the RequestRestoreStandardResponseRevision was successful. |
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EventSearch
This event returns a list of UCS documents — standard responses, contacts, or interactions — that match the string-based queries submitted in RequestSearch. |
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EventSetInteractionStatus
This event indicates that the interaction status has changed. |
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EventSetProperties
Notifies about insert operation success. |
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EventStopInteraction
Indicates that the interaction specified in the related RequestStopInteraction has stopped correctly. |
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EventUnMergeContacts
This event indicates that the previously merged contacts were rolled back successfully. |
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EventUpdateAttributes
Indicates that the related RequestUpdateAttributes was successful. |
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EventUpdateCategory
This event indicates that a category was successfully updated. |
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EventUpdateCategoryAttribute
This event indicates that a category attribute was successfully updated. |
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EventUpdateDocument
This event indicates that the specified document was updated successfully. |
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EventUpdateFieldCode
This event indicates that a field code was successfully updated. |
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EventUpdateFieldValue
Deprecated. This message is deprecated in UCS 9.0 |
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EventUpdateInteraction
This event indicates that the interaction attributes and binary content were updated correctly. |
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EventUpdateModel
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EventUpdateScreeningRule
This event indicates that a screening rule was successfully updated. |
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EventUpdateStandardResponse
Notifies about update operation success. |
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EventUpdateTrainingDataObject
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EventValidateFieldCodes
This event returns a list of any errors that were received after trying to validate the text specified in RequestValidateFieldCodes. |
Uses of AbstractMessage in com.genesyslab.platform.contacts.protocol.contactserver.requests |
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Subclasses of AbstractMessage in com.genesyslab.platform.contacts.protocol.contactserver.requests | |
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RequestAddAgentStdRespFavorite
Deprecated. This message is deprecated in UCS 9.0 |
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RequestAddCategory
Deprecated. This message is deprecated in UCS 9.0 |
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RequestAddCategoryAttribute
Deprecated. This message is deprecated in UCS 9.0 |
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RequestAddCategoryRoot
Deprecated. This message is deprecated in UCS 9.0 |
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RequestAddDocument
This request is intended to add a document to an Interaction. |
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RequestAddFieldCode
Deprecated. This message is deprecated in UCS 9.0 |
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RequestAddFieldValue
Deprecated. This message is deprecated in UCS 9.0 |
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RequestAddModel
Deprecated. This message is deprecated in UCS 9.0 |
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RequestAddScreeningRule
Deprecated. This message is deprecated in UCS 9.0 |
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RequestAddStandardResponse
Deprecated. This message is deprecated in UCS 9.0 |
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RequestAddStdRespUsage
Deprecated. This message is deprecated in UCS 9.0 |
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RequestAddTrainingDataObject
Deprecated. This message is deprecated in UCS 9.0 |
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RequestAssignInteractionToContact
This request is intended for downloading of the complete SRL content from server to client. |
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RequestBoostDocument
This request increases document priority towards requests. |
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RequestCheckForUpdates
This request is intended for checking whether standard responses were updated or not since the time, provided as a time-stamp. |
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RequestContactListGet
This request is intended for building a ScrollableList object based on provided constraints. |
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RequestContactListGetNextPage
This request is intended for delivering the next portion of the contact objects, previously found by some constraints. |
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RequestContactListRelease
This request is intended for releasing of previously created ScrollableList. |
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RequestCountInteractions
This request returns the number of Interactions that match the specified filter. |
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RequestCreateStandardResponseRevision
Deprecated. This message is deprecated in UCS 9.0 |
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RequestDelete
This request is intended for deletion of the contact by its ID. |
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RequestDeleteAgentStdRespFavorite
Deprecated. This message is deprecated in UCS 9.0 |
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RequestDeleteCategory
Deprecated. This message is deprecated in UCS 9.0 |
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RequestDeleteCategoryAttribute
Deprecated. This message is deprecated in UCS 9.0 |
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RequestDeleteCategoryRoot
Deprecated. This message is deprecated in UCS 9.0 |
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RequestDeleteFieldCode
Deprecated. This message is deprecated in UCS 9.0 |
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RequestDeleteFieldValue
This request is intended to delete a field value. |
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RequestDeleteInteraction
This request is intended for deleting of interaction from UCS. |
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RequestDeleteModel
Deprecated. This message is deprecated in UCS 9.0 |
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RequestDeleteProperties
Deletes one, multiple or all key-value pairs for the specified person. |
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RequestDeleteScreeningRule
Deprecated. This message is deprecated in UCS 9.0 |
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RequestDeleteStandardResponse
Deprecated. This message is deprecated in UCS 9.0 |
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RequestDeleteTrainingDataObject
Deprecated. This message is deprecated in UCS 9.0 |
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RequestFindOrCreatePhoneCall
This request finds an existing PhoneCall object. |
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RequestGetAgentStdRespFavorites
Request a list of all Standard Response Favorites for a particular agent. |
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RequestGetAllCategories
Deprecated. The message has been deprecated in UCS 8.5 and will not be implemented in UCS 9.0. |
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RequestGetAttributes
This request is intended for obtaining the complete list of all Contact Attribute objects associated with this Contact. |
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RequestGetCategory
This request returns a specified category. |
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RequestGetCategoryAttribute
This request is intended for delivering the content of a category attribute. |
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RequestGetCategoryAttributes
The request is intended for delivering all or some of category attributes (depending on filtering). |
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RequestGetContacts
This request is intended for delivering a specific range of contacts based on search and sort criteria. |
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RequestGetDocument
This request is used to return the binary content of a document. |
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RequestGetFieldCode
This request is intended for delivering the content of a field code. |
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RequestGetFieldCodes
The request is intended for delivering all of field codes. |
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RequestGetFieldValue
This request is intended for delivering the content of a field value. |
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RequestGetFieldValues
The request is intended for delivering all of field values. |
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RequestGetIndexProperties
This request returns a list of the configured indexes in UCS, showing you which fields are searchable. |
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RequestGetInteractionContent
This request is intended for delivering the binary content of the interaction. |
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RequestGetInteractionsForContact
This request is intended for delivering all or some of the interactions (depending on filtering) for the contact in question. |
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RequestGetInteractionsWithStatus
This request is intended for delivering the set of interactions with requested status. |
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RequestGetMergeDetail
Requests merge details. |
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RequestGetModel
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RequestGetModels
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RequestGetProperties
Gets one, multiple or all key-value pairs for the specified person. |
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RequestGetRootCategories
This request returns a list of root categories from a particular tenant. |
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RequestGetScreeningRule
This request is intended for delivering the content of a screening rule. |
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RequestGetScreeningRules
he request is intended for delivering all or some of screening rules. |
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RequestGetServerTime
Used to retrieve current time on UCS' server in ISO8601 Date Format. |
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RequestGetStandardResponse
This request returns information about a requested standard response. |
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RequestGetStandardResponses
This method is intended for downloading of all the versions of a Standard Response content for a standard response ID from server to client. |
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RequestGetSystemSettings
The purpose is to provide available options. |
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RequestGetTrainingDataObject
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RequestGetTrainingDataObjects
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RequestGetVersion
This request returns the current version of the UCS database. |
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RequestIdentifyContact
This request is intended for identifying a Contact based on user data values. |
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RequestInsert
This request is intended for contact creation. |
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RequestInsertInteraction
This request is intended for creation of new interaction in UCS. |
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RequestInteractionListGet
This request provides a list of Interactions that you can scroll through. |
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RequestInteractionListGetNextPage
This request scrolls to the next interaction in the list that was returned by EventInteractionListGet. |
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RequestInteractionListRelease
This request will release previously created list of interactions returned by com.genesyslab.platform.Contacts.Protocols.ContactServer.events.EventInteractionListGet . |
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RequestMergeContacts
Request to merge two existing Contacts. |
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RequestMergeListGet
This request is intended for building of UCS-wide MergeList or specific list for particular agent. |
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RequestMergeListGetNextPage
This request is intended for delivering the next portion of the merge records from the previously built MergeList. |
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RequestMergeListRelease
This request is intended for releasing of previously created MergeList. |
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RequestMoveCategory
Deprecated. This message is deprecated in UCS 9.0 |
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RequestRefresh
Refresh a list of document to make sure they are up to date or still exists. |
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RequestRemoveAllAttributes
This request removes all attributes from a specified contact. |
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RequestRemoveDocument
This request is intended to remove a document. |
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RequestRenderFieldCodes
This request takes a block of template text, and replaces generic field codes with the actual values specified. |
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RequestRestoreStandardResponseRevision
Deprecated. This message is deprecated in UCS 9.0 |
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RequestSearch
This request provides the ability to search for UCS entries - standard responses, contacts, or interactions - that match the string-based queries you create. |
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RequestSetInteractionStatus
This request is intended for changing interaction status. |
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RequestSetProperties
This method allows inserting custom data for a desktop. |
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RequestStopInteraction
This request is intended for stopping an Interaction. |
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RequestUnMergeContacts
This request is intended for rolling back of the previous contact merge. |
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RequestUpdateAttributes
This request is intended for updating contact attributes. |
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RequestUpdateCategory
Deprecated. This message is deprecated in UCS 9.0 |
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RequestUpdateCategoryAttribute
Deprecated. This message is deprecated in UCS 9.0 |
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RequestUpdateDocument
This request is intended to update a document. |
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RequestUpdateFieldCode
Deprecated. This message is deprecated in UCS 9.0 |
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RequestUpdateFieldValue
Deprecated. This message is deprecated in UCS 9.0 |
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RequestUpdateInteraction
This request is intended for updating of interaction attributes and binary content. |
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RequestUpdateModel
Deprecated. This message is deprecated in UCS 9.0 |
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RequestUpdateScreeningRule
Deprecated. This message is deprecated in UCS 9.0 |
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RequestUpdateStandardResponse
Deprecated. This message is deprecated in UCS 9.0 |
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RequestUpdateTrainingDataObject
Deprecated. This message is deprecated in UCS 9.0 |
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RequestValidateFieldCodes
Validates the specified template. |
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Platform SDK Java 8.5 API Reference | |||||||||
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