Class Summary |
EventCustomReporting |
The purpose is to provide the ability for Interaction Server clients to generate their own custom reporting events that can be consumed by real time or historical reporting to calculate or generate more relevant and accurate business reports. |
EventHeld |
The purpose of the event is to report the facts of interactions being placed on hold. |
EventInteractionsFound |
The event is used to respond to the request RequestFindInteractions. |
EventInteractionsMoved |
This event provides notification to agent applications that one or more interactions have been
moved (or stopped) from a snapshot. |
EventResumed |
The purpose of the event is to report the facts of interactions being resumed (after been on hold). |