Class Summary |
CfgAccessGroup |
Access Groups are groups of Persons who need to have the same set of permissions with respect to Configuration Database objects
The name of a access group must be unique within the tenant,
but can coincide with the names of dn groups, place groups and
agent groups of the same tenant. |
CfgAccessGroupBrief |
|
CfgACE |
|
CfgACEID |
|
CfgACL |
|
CfgACLID |
|
CfgActionCode |
Action coding enables agents to report the business results of customer
interactions, as well as to explain the reasons for certain operations. |
CfgAddress |
An address. |
CfgAgentGroup |
Groups of Agents are typically set up to provide particular sets of
contact center services. |
CfgAgentInfo |
CfgAgentInfo contains information about an Agent. |
CfgAgentLogin |
Agent Logins are unique codes defined within a Switch and assigned to
agents. |
CfgAgentLoginInfo |
Agent login information. |
CfgAlarmCondition |
Alarm Conditions specify events that you might want to know
about and manage as soon as they occur. |
CfgApplication |
Applications are the various Genesys software programs that serve a
contact center. |
CfgAppPrototype |
An application prototype. |
CfgAppRank |
Ranks allow Applications to control which of their functions to make
available to the currently logged-in Person. |
CfgAppServicePermission |
The only purpose of service permission masks is to control
what functionality of a certain application is available within
the service where it is used. |
CfgCallingList |
Calling Lists are references to tables of information about the numbers
to call during an outbound campaign. |
CfgCallingListInfo |
Information about a calling list. |
CfgCampaign |
Campaigns are structures for organizing and managing an automated
process of making outbound calls to the destinations specified in Calling Lists. |
CfgCampaignGroup |
CfgCampaignGroup objects contain information about Campaign
groups. |
CfgCampaignGroupInfo |
|
CfgConnInfo |
CfgConnInfo contains information about a connection. |
CfgDelSwitchAccess |
|
CfgDeltaAccessGroup |
The changes to make to a
CfgAccessGroup
object. |
CfgDeltaActionCode |
The changes to make to a
CfgActionCode
object. |
CfgDeltaAgentGroup |
The changes to make to a
CfgAgentGroup
object. |
CfgDeltaAgentInfo |
The changes to make to a
CfgAgentInfo
object. |
CfgDeltaAgentLogin |
The changes to make to a
CfgAgentLogin
object. |
CfgDeltaAlarmCondition |
The changes to make to a
CfgAlarmCondition
object. |
CfgDeltaApplication |
The changes to make to a
CfgApplication
object. |
CfgDeltaAppPrototype |
The changes to make to a
CfgAppPrototype
object. |
CfgDeltaCallingList |
CfgDeltaCallingList is applicable for
Configuration Library/Server release 5.1.5xx and later. |
CfgDeltaCampaign |
CfgDeltaCampaign is applicable for
Configuration Library/Server release 5.1.5xx and later. |
CfgDeltaCampaignGroup |
CfgDeltaCampaignGroup is applicable for
Configuration Library/Server release 7.5 and later. |
CfgDeltaDN |
The changes to make to a
CfgDN
object. |
CfgDeltaDNGroup |
The changes to make to a
CfgDNGroup
object. |
CfgDeltaEnumerator |
The changes to make to a
CfgEnumerator
object. |
CfgDeltaEnumeratorValue |
The changes to make to a
CfgEnumeratorValue
object. |
CfgDeltaField |
The CfgDeltaField is applicable for Configuration
Library/Server release 5.1.5xx and later. |
CfgDeltaFilter |
CfgDeltaFilter is applicable for Configuration
Library/Server release 5.1.5xx and later. |
CfgDeltaFolder |
The changes to make to a
CfgFolder
object. |
CfgDeltaFormat |
The CfgDeltaFormat is applicable for Configuration
Library/Server release 5.1.5xx and later. |
CfgDeltaGroup |
The changes to make to a
CfgGroup
object. |
CfgDeltaGVPCustomer |
This object is obsolete and no longer in use |
CfgDeltaGVPIVRProfile |
The changes to make to a
CfgGVPIVRProfile
object. |
CfgDeltaGVPReseller |
This object is obsolete and no longer in use. |
CfgDeltaHost |
The changes to make to a
CfgHost
object. |
CfgDeltaIVR |
The changes to make to a
CfgIVR
object. |
CfgDeltaIVRPort |
The changes to make to a
CfgIVRPort
object. |
CfgDeltaObjectiveTable |
The changes to make to a
CfgObjectiveTable
object. |
CfgDeltaPerson |
The changes to make to a
CfgPerson
object. |
CfgDeltaPersonLastLogin |
|
CfgDeltaPhysicalSwitch |
The changes to make to a
CfgPhysicalSwitch
object. |
CfgDeltaPlace |
The changes to make to a
CfgPlace
object. |
CfgDeltaPlaceGroup |
The changes to make to a
CfgPlaceGroup
object. |
CfgDeltaRole |
The changes to make to a
CfgRole
object. |
CfgDeltaScheduledTask |
The changes to make to a
CfgScheduledTask
object. |
CfgDeltaScript |
The changes to make to a
CfgScript
object. |
CfgDeltaService |
The changes to make to a
CfgService
object. |
CfgDeltaSkill |
The changes to make to a
CfgSkill
object. |
CfgDeltaStatDay |
The changes to make to a
CfgStatDay
object. |
CfgDeltaStatTable |
The changes to make to a
CfgStatTable
object. |
CfgDeltaSwitch |
The changes to make to a
CfgSwitch
object. |
CfgDeltaTableAccess |
The CfgDeltaTableAccess is applicable for
Configuration Library/Server release 5.1.5xx and later. |
CfgDeltaTenant |
The changes to make to a
CfgTenant
object. |
CfgDeltaTimeZone |
CfgDeltaTimeZone is applicable for
Configuration Library/Server release 5.1.5xx and later. |
CfgDeltaTransaction |
The changes to make to a
CfgTransaction
object. |
CfgDeltaTreatment |
CfgDeltaTreatment is applicable for
Configuration Library/Server release 5.1.5xx and later. |
CfgDeltaVoicePrompt |
The changes to make to a
CfgVoicePrompt
object. |
CfgDetectEvent |
|
CfgDN |
A DN is a communication device that is uniquely identified by a
directory number, where customer interactions (for example, telephone calls or
e-mails) reside and are handled. |
CfgDNAccessNumber |
CfgDNAccessNumber displays a list of numbers that are dialed from the
specified Switch to reach this DN. |
CfgDNGroup |
You can set up Groups of DNs for use in network-level routing
algorithms and in some types of statistics. |
CfgDNInfo |
Information about a DN. |
CfgEnumerator |
CfgEnumerator objects are available enumerations, such as
MediaType, Service Type, and others. |
CfgEnumeratorValue |
CfgEnumeratorValue objects contain all of the values for all
available enumerators. |
CfgField |
Fields are single pieces of data within more complex data structures
(for example, database records). |
CfgFilter |
Use Filters to specify conditions for data selection from a data
repository (for example, from a database table). |
CfgFolder |
Folders can be used to create hierarchies of other types of objects. |
CfgFormat |
Use Formats to specify Fields that form a data structure (for example,
a database table). |
CfgGroup |
A group. |
CfgGVPCustomer |
This object is obsolete and no longer in use |
CfgGVPIVRProfile |
A GVP Voice Application Profile is used by a GVP to define an voice application that can be executed upon request. |
CfgGVPReseller |
This object is obsolete and no longer in use. |
CfgHost |
Hosts are the computers that run the various CTI server applications
in an environment. |
CfgID |
An object ID. |
CfgIVR |
An IVR (Interactive Voice Response) is a telephony object that contains
IVR Ports; it is controlled through IVR interface drivers. |
CfgIVRPort |
An Interactive Voice Response (IVR) Port is a telephony object
uniquely identified by the numbers within an IVR at which telephone calls may
reside and be handled. |
CfgMemberID |
|
CfgObjectID |
|
CfgObjectiveTable |
Objective Tables are collections of Objective Records. |
CfgObjectiveTableRecord |
Objective Records define records within Objective Table objects. |
CfgObjectResource |
CfgObjectResource contains information about object's resource and related optional parameters. |
CfgOS |
CfgOS gives information about an operating system. |
CfgOwnerID |
|
CfgParentID |
|
CfgPerson |
Persons correspond to contact center personnel___including
agents___who need access to CTI applications. |
CfgPersonBrief |
|
CfgPersonLastLogin |
|
CfgPhones |
|
CfgPhysicalSwitch |
Switching Offices are the actual telephone switches that provide telephone service to contact centers. |
CfgPlace |
A Place is a location that has one or more DNs operated by a single
agent. |
CfgPlaceGroup |
You can group Places if, according to the call-processing algorithms, the calls
have to be distributed among a set of Places under the control of CTI
applications rather than through the ACD mechanisms of the Switch. |
CfgPortInfo |
CfgPortInfo contains information about a listening port for a server. |
CfgRemovalEvent |
|
CfgResourceID |
|
CfgRole |
Roles are application functions assigned for some users/groups. |
CfgRoleMember |
CfgRoleMember gives information about member of a role. |
CfgScheduledTask |
A Scheduled Task is a GVP Object in which you schedule the GVP tasks
See also: |
CfgScript |
Scripts identify processing scenarios or treatments that can be applied
to customer interactions. |
CfgServer |
A server. |
CfgServerHostID |
|
CfgServerVersion |
|
CfgService |
Solutions are sets of functions that applications provide. |
CfgServiceInfo |
|
CfgSkill |
Skills are qualities or abilities that Agents possess. |
CfgSkillLevel |
CfgSkillLevel indicates an Agent's level of proficiency in a
particular skill. |
CfgSolutionComponent |
CfgSolutionComponent displays a list of applications whose
functionality this solution uses. |
CfgSolutionComponentDefinition |
CfgSolutionComponentDefinition lists the types of applications whose
functionality this solution uses. |
CfgStatDay |
A Statistical Day is a numerically-expressed workload that a particular
Agent Group is expected to handle during a particular business day. |
CfgStatInterval |
Use a Statistical Interval to associate each Statistical Interval with
certain Statistical Values. |
CfgStatTable |
Statistical Tables are groups of Statistical Days that represent
statistically-modeled performances of Agent Groups over a calendar period of
up to one year. |
CfgSubcode |
You can use Subcodes to supplement Action Codes with more precise
information about the reasons for a certain action. |
CfgSwitch |
A Switch is an aggregate of telephony resources within a Switching
Office. |
CfgSwitchAccessCode |
CfgSwitchAccessCode contains a list of Access Codes that are used to
place, route, or transfer calls from its Switch to other Switches in a
multi-site installation. |
CfgTableAccess |
Table Access objects describe database tables of a specified Format
and explain how to access these tables through Database Access Points. |
CfgTenant |
A Tenant is a business whose customer interactions are enabled or
enhanced through services offered by a third party, typically a
telecommunications service provider. |
CfgTenantBrief |
|
CfgTimeZone |
Time Zones are predefined objects that provide CTI applications with
information about world time zones. |
CfgTransaction |
Transactions define how CTI applications calculate customer-defined
statistics. |
CfgTreatment |
Treatments, which are most often used in automated outbound campaigns,
tell Outbound Contact Server (OCS) how to respond to an unsuccessful call result
(a call that does not reach the intended party). |
CfgUpdatePackageRecord |
|
CfgVoicePrompt |
Voice Prompts are call treatment objects that may include a set of
actions to be applied to a called party. |