Platform SDK Java 8.5 API Reference

Uses of Package
com.genesyslab.platform.openmedia.protocol.interactionserver.events

Packages that use com.genesyslab.platform.openmedia.protocol.interactionserver.events
com.genesyslab.platform.openmedia.protocol.interactionserver.events   
 

Classes in com.genesyslab.platform.openmedia.protocol.interactionserver.events used by com.genesyslab.platform.openmedia.protocol.interactionserver.events
AgentDescription
          AgentDescription class.
EventAccepted
          This event is not needed since EventPartyAdded with a party being an Agent reports the same.
EventAck
          This event is a reply to a successfully executed request.
EventActivityReport
          The purpose is to provide the means for an agent application to report in focus/out of focus interactions states.
EventAgentAvailable
          Confirmation about successful request RequestAgentAvailable processing.
EventAgentConnectionClosed
          This event provides notification to agent applications that use multiple connections to control a single agent when one of the connections has been terminated.
EventAgentInvited
          This event indicates that a resource has been invited to participate in interaction handling.
EventAgentLogin
          This event indicates that a resource has logged in.
EventAgentLogout
          This event indicates that a resource has logged out.
EventAgentNotAvailable
          Confirmation about successful request RequestAgentNotAvailable processing.
EventAgentState
          The purpose of this event is to provide agent state as known by Interaction Server in response to RequestAgentState.
EventAgentStateReasonChanged
          The event indicates that reason of current state of resource has changed.
EventAgentWorkbinStats
          Response on RequestAgentWorkbinStats
EventCurrentAgentStatus
          Stat Server uses this event to indicate the status of a particular resource.
EventCustom
          Message for passing old style UR events to reporting.
EventDoNotDisturbOff
          The event indicates that resource has left the state 'Do not disturb' and can now be used as a potential routing target.
EventDoNotDisturbOn
          The event indicates that resource has been placed in state 'Do not disturb'.
EventError
          This event is a reply to an unsuccessful request.
EventExternalServiceRequested
          This event provides the means to report external service activity-that is, activity by an ESP server such as classification, acknowledgements, autoresponses, and so on.
EventExternalServiceResponded
          This event provides the means to report external service activity-that is, activity by an ESP server such as classification, acknowledgements, autoresponses, and so on.
EventForcedAgentStateChange
          This event provides the means to notify agent applications of agent state changes that have been made by Interaction Server or another component other than the agent application itself.
EventForcedDisconnect
          The event is sent by Interaction Server to indicate that specific proxy client has been forced to disconnect.
EventHint
          The purpose of the event is to advise a client about certain conditions.The client may choose to react or ignore the hint.
EventInteractionProperties
          Retrives Interaction properties.
EventInteractionSubmited
          This event indicates that a new interaction has been submitted for processing.
EventInvite
          This event is sent to an agent application to notify the agent that he or she has been selected to take part in processing an interaction.
EventLocked
          This event notifies that interaction has been locked either by client's request to lock specific interaction in snapshot, or by request to take snapshot with locks.
EventMediaAdded
          The request is intended for agent application to indicate that specific media capability has been removed.
EventMediaRemoved
           
EventMediaStateReasonChanged
          The event indicates that reason of current state of specific media type for the resource has changed.
EventMessagePing
          Uses for testing purpose.
EventNotReadyForMedia
          The event indicates that specified resource is not ready to handle interactions of specific media type.
EventPartyAdded
          This event informs agent applications that a party has joined the interaction processing.
EventPartyRemoved
          This event indicates the departure of one of the parties that was processing the interaction.
EventPlaceAgentState
          Interaction Server generates this event after the reporting engine registers for a specified resource.
EventPlacedInQueue
          This event indicates that the interaction has been placed in a queue.
EventPlacedInWorkbin
          This event indicates that the interaction has been placed in a workbin.
EventProcessingStopped
          This event indicates that processing has stopped, by implicit request from a client.
EventPropertiesChanged
          This event is sent to agent applications, media servers, URS, and reporting engines to indicate that interaction properties of the specified interaction have been changed.
EventPulledInteractions
          This event is sent to agent applications or URS in response to RequestPull.
EventReadyForMedia
           
EventRejected
          This event indicates that a resource has rejected the invitation to participate in interaction processing.
EventRevoked
          This event indicates that Interaction Server has revoked an interaction from a resource.
EventSnapshotInteractions
          With this event, Interaction Server indicates: That it has taken a snapshot as requested by an agent application. How many interactions are included in the snapshot. Whether that number includes all interactions that meet the conditions specified in the request. Direction: From Interaction Server to agent application.
EventSnapshotTaken
          With this event, Interaction Server sends an agent application a list of attributes that describe the interactions in a specified snapshot.
EventTakenFromQueue
          This event indicates that an interaction has been taken out of the queue either by a strategy for routing or by a resource for handling.
EventTakenFromWorkbin
          This event indicates that an interaction has been taken out of the workbin.
EventUnlocked
          This event notifies that interaction has been unlocked either by request to unlock specific interaction, or by releasing a snapshot it was locked in
EventUserEvent
          The event is distributed to all client subscribed to user events regarding the specific topic.
EventWorkbinContent
          With this event, is Interaction Server informs an agent application of the interactions contained in a workbin.
EventWorkbinContentChanged
          With this event, Interaction Server sends, to any agent application that has requested it, notification of change in the contents of a workbin.
EventWorkbinStatistic
          This event is Interaction Server's response to an agent application's RequestWorkbinStatistic for the specified workbin type.
EventWorkbinTypesInfo
          This event is Interaction Server's response to an agent application's RequestWorkbinTypesInfo.
EventWorkflowConfiguration
          This event provides an agent application with information on queues and views configuration directly through Interaction Server (rather than from the Configuration Layer).
 


Platform SDK Java 8.5 API Reference

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Document version: 8.5.302.00
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