Class Summary |
RequestCancelInvite |
The purpose of this request is to allow agent application (or a proxy application) to cancel its invitation after transfer, conference or intrusion without waiting for invitation timeout which might be too long. |
RequestCancelWorkbinNotifications |
With this request, an agent application cancels notifications of
changes to the content of a specified workbin. |
RequestChangeProperties |
With this request, a media server, agent application, or URS can change
the properties of an interaction. |
RequestConference |
With this request, an agent asks to initiate a conference with another agent. |
RequestDeliver |
With this request, the routing engine instructs Interaction Server
to deliver an interaction to an agent. |
RequestDistributeEvent |
The new request of the Interaction Server protocol allows clients to request the server to distribute custom reporting events to reporting clients based on current client registration and other rules applied to standard reporting events. |
RequestFindInteractions |
This request represents a flexible interface for finding interactions by their properties. |
RequestGetInteractionProperties |
The purpose is to provide the ability for the client to get interaction properties by external id instead of interaction id. |
RequestGetSnapshotInteractions |
With this request, an agent application asks for a list of the interactions
in a previously-taken snapshot. |
RequestGetWorkbinContent |
With this request, an agent asks for information on the contents of a workbin instance. |
RequestHold |
The purpose is to provide the ability for interaction server clients to pause processing of any specific interaction and resume processing later. |
RequestLeaveInteraction |
With this request, an agent that is participating in a conference indicates
that it is no longer processing the interaction and wishes to leave the conference. |
RequestLockInteraction |
With this request, an agent application asks Interaction Server to lock a specified
interaction in the context of a specified snapshot. |
RequestMoveInteractions |
Note: This request is only designed for use with RequestTakeSnapshot, and will only
work in the context of an existing snapshot. |
RequestPlaceInQueue |
With this request, an agent application or URS can place an interaction
into a specified queue. |
RequestPlaceInWorkbin |
With this request, an agent application or URS can place an interaction
into a specified workbin instance. |
RequestPull |
With this request, an agent application can pull interactions for processing. |
RequestReleaseSnapshot |
With this request, an agent application asks Interaction Server to release
a snapshot. |
RequestResume |
The purpose is to provide the ability for interaction server clients to pause processing of any specific interaction and resume processing later. |
RequestStopProcessing |
With this request, a media server, agent application, or URS can stop
interaction processing and delete the interaction from the Interaction
Server database. |
RequestSubmit |
With this request, either a media server or an agent application can submit
a new interaction for processing. |
RequestTakeSnapshot |
With this request, an agent application asks Interaction Server to take
a snapshot; that is, to capture a list of all interactions that meet certain conditions. |
RequestTransfer |
With this request, an agent application can transfer an interaction to another agent. |
RequestUnlockInteraction |
With this request, an agent application asks Interaction Server to unlock
a specified interaction in the context of a specified snapshot. |
RequestWorkbinNotifications |
With this request, an agent application can subscribe to be notified of changes
to the content of a specified workbin. |
RequestWorkflowConfiguration |
With this request, an agent can obtain queues and views configuration directly through
Interaction Server (instead of going through Configuration Server or keeping its own
configuration data elsewhere). |