Platform SDK Java 8.5 API Reference

Package com.genesyslab.platform.applicationblocks.com.objects

Class Summary
CfgAccessGroup

Access Groups are groups of Persons who need to have the same set of permissions with respect to Configuration Database objects

The name of a access group must be unique within the tenant, but can coincide with the names of dn groups, place groups and agent groups of the same tenant.

CfgAccessGroupBrief  
CfgACE  
CfgACEID  
CfgACL  
CfgACLID  
CfgActionCode

Action coding enables agents to report the business results of customer interactions, as well as to explain the reasons for certain operations.

CfgAddress

An address.

CfgAgentGroup

Groups of Agents are typically set up to provide particular sets of contact center services.

CfgAgentInfo

CfgAgentInfo contains information about an Agent.

CfgAgentLogin

Agent Logins are unique codes defined within a Switch and assigned to agents.

CfgAgentLoginInfo

Agent login information.

CfgAlarmCondition

Alarm Conditions specify events that you might want to know about and manage as soon as they occur.

CfgApplication

Applications are the various Genesys software programs that serve a contact center.

CfgAppPrototype

An application prototype.

CfgAppRank

Ranks allow Applications to control which of their functions to make available to the currently logged-in Person.

CfgAppServicePermission

The only purpose of service permission masks is to control what functionality of a certain application is available within the service where it is used.

CfgCallingList

Calling Lists are references to tables of information about the numbers to call during an outbound campaign.

CfgCallingListInfo

Information about a calling list.

CfgCampaign

Campaigns are structures for organizing and managing an automated process of making outbound calls to the destinations specified in Calling Lists.

CfgCampaignGroup

CfgCampaignGroup objects contain information about Campaign groups.

CfgCampaignGroupInfo  
CfgConnInfo

CfgConnInfo contains information about a connection.

CfgDelSwitchAccess  
CfgDeltaAccessGroup

The changes to make to a CfgAccessGroup object.

CfgDeltaActionCode

The changes to make to a CfgActionCode object.

CfgDeltaAgentGroup

The changes to make to a CfgAgentGroup object.

CfgDeltaAgentInfo

The changes to make to a CfgAgentInfo object.

CfgDeltaAgentLogin

The changes to make to a CfgAgentLogin object.

CfgDeltaAlarmCondition

The changes to make to a CfgAlarmCondition object.

CfgDeltaApplication

The changes to make to a CfgApplication object.

CfgDeltaAppPrototype

The changes to make to a CfgAppPrototype object.

CfgDeltaCallingList

CfgDeltaCallingList is applicable for Configuration Library/Server release 5.1.5xx and later.

CfgDeltaCampaign

CfgDeltaCampaign is applicable for Configuration Library/Server release 5.1.5xx and later.

CfgDeltaCampaignGroup

CfgDeltaCampaignGroup is applicable for Configuration Library/Server release 7.5 and later.

CfgDeltaDN

The changes to make to a CfgDN object.

CfgDeltaDNGroup

The changes to make to a CfgDNGroup object.

CfgDeltaEnumerator

The changes to make to a CfgEnumerator object.

CfgDeltaEnumeratorValue

The changes to make to a CfgEnumeratorValue object.

CfgDeltaField

The CfgDeltaField is applicable for Configuration Library/Server release 5.1.5xx and later.

CfgDeltaFilter

CfgDeltaFilter is applicable for Configuration Library/Server release 5.1.5xx and later.

CfgDeltaFolder

The changes to make to a CfgFolder object.

CfgDeltaFormat

The CfgDeltaFormat is applicable for Configuration Library/Server release 5.1.5xx and later.

CfgDeltaGroup

The changes to make to a CfgGroup object.

CfgDeltaGVPCustomer

This object is obsolete and no longer in use

CfgDeltaGVPIVRProfile

The changes to make to a CfgGVPIVRProfile object.

CfgDeltaGVPReseller

This object is obsolete and no longer in use.

CfgDeltaHost

The changes to make to a CfgHost object.

CfgDeltaIVR

The changes to make to a CfgIVR object.

CfgDeltaIVRPort

The changes to make to a CfgIVRPort object.

CfgDeltaObjectiveTable

The changes to make to a CfgObjectiveTable object.

CfgDeltaPerson

The changes to make to a CfgPerson object.

CfgDeltaPersonLastLogin  
CfgDeltaPhysicalSwitch

The changes to make to a CfgPhysicalSwitch object.

CfgDeltaPlace

The changes to make to a CfgPlace object.

CfgDeltaPlaceGroup

The changes to make to a CfgPlaceGroup object.

CfgDeltaRole

The changes to make to a CfgRole object.

CfgDeltaScheduledTask

The changes to make to a CfgScheduledTask object.

CfgDeltaScript

The changes to make to a CfgScript object.

CfgDeltaService

The changes to make to a CfgService object.

CfgDeltaSkill

The changes to make to a CfgSkill object.

CfgDeltaStatDay

The changes to make to a CfgStatDay object.

CfgDeltaStatTable

The changes to make to a CfgStatTable object.

CfgDeltaSwitch

The changes to make to a CfgSwitch object.

CfgDeltaTableAccess

The CfgDeltaTableAccess is applicable for Configuration Library/Server release 5.1.5xx and later.

CfgDeltaTenant

The changes to make to a CfgTenant object.

CfgDeltaTimeZone

CfgDeltaTimeZone is applicable for Configuration Library/Server release 5.1.5xx and later.

CfgDeltaTransaction

The changes to make to a CfgTransaction object.

CfgDeltaTreatment

CfgDeltaTreatment is applicable for Configuration Library/Server release 5.1.5xx and later.

CfgDeltaVoicePrompt

The changes to make to a CfgVoicePrompt object.

CfgDetectEvent  
CfgDN

A DN is a communication device that is uniquely identified by a directory number, where customer interactions (for example, telephone calls or e-mails) reside and are handled.

CfgDNAccessNumber

CfgDNAccessNumber displays a list of numbers that are dialed from the specified Switch to reach this DN.

CfgDNGroup

You can set up Groups of DNs for use in network-level routing algorithms and in some types of statistics.

CfgDNInfo

Information about a DN.

CfgEnumerator

CfgEnumerator objects are available enumerations, such as MediaType, Service Type, and others.

CfgEnumeratorValue

CfgEnumeratorValue objects contain all of the values for all available enumerators.

CfgField

Fields are single pieces of data within more complex data structures (for example, database records).

CfgFilter

Use Filters to specify conditions for data selection from a data repository (for example, from a database table).

CfgFolder

Folders can be used to create hierarchies of other types of objects.

CfgFormat

Use Formats to specify Fields that form a data structure (for example, a database table).

CfgGroup

A group.

CfgGVPCustomer

This object is obsolete and no longer in use

CfgGVPIVRProfile

A GVP Voice Application Profile is used by a GVP to define an voice application that can be executed upon request.

CfgGVPReseller

This object is obsolete and no longer in use.

CfgHost

Hosts are the computers that run the various CTI server applications in an environment.

CfgID

An object ID.

CfgIVR

An IVR (Interactive Voice Response) is a telephony object that contains IVR Ports; it is controlled through IVR interface drivers.

CfgIVRPort

An Interactive Voice Response (IVR) Port is a telephony object uniquely identified by the numbers within an IVR at which telephone calls may reside and be handled.

CfgMemberID  
CfgObjectID  
CfgObjectiveTable

Objective Tables are collections of Objective Records.

CfgObjectiveTableRecord

Objective Records define records within Objective Table objects.

CfgObjectResource

CfgObjectResource contains information about object's resource and related optional parameters.

CfgOS

CfgOS gives information about an operating system.

CfgOwnerID  
CfgParentID  
CfgPerson

Persons correspond to contact center personnel___including agents___who need access to CTI applications.

CfgPersonBrief  
CfgPersonLastLogin  
CfgPhones

CfgPhysicalSwitch

Switching Offices are the actual telephone switches that provide telephone service to contact centers.

CfgPlace

A Place is a location that has one or more DNs operated by a single agent.

CfgPlaceGroup

You can group Places if, according to the call-processing algorithms, the calls have to be distributed among a set of Places under the control of CTI applications rather than through the ACD mechanisms of the Switch.

CfgPortInfo

CfgPortInfo contains information about a listening port for a server.

CfgRemovalEvent  
CfgResourceID  
CfgRole

Roles are application functions assigned for some users/groups.

CfgRoleMember

CfgRoleMember gives information about member of a role.

CfgScheduledTask

A Scheduled Task is a GVP Object in which you schedule the GVP tasks

See also:

CfgScript

Scripts identify processing scenarios or treatments that can be applied to customer interactions.

CfgServer

A server.

CfgServerHostID  
CfgServerVersion  
CfgService

Solutions are sets of functions that applications provide.

CfgServiceInfo

CfgSkill

Skills are qualities or abilities that Agents possess.

CfgSkillLevel

CfgSkillLevel indicates an Agent's level of proficiency in a particular skill.

CfgSolutionComponent

CfgSolutionComponent displays a list of applications whose functionality this solution uses.

CfgSolutionComponentDefinition

CfgSolutionComponentDefinition lists the types of applications whose functionality this solution uses.

CfgStatDay

A Statistical Day is a numerically-expressed workload that a particular Agent Group is expected to handle during a particular business day.

CfgStatInterval

Use a Statistical Interval to associate each Statistical Interval with certain Statistical Values.

CfgStatTable

Statistical Tables are groups of Statistical Days that represent statistically-modeled performances of Agent Groups over a calendar period of up to one year.

CfgSubcode

You can use Subcodes to supplement Action Codes with more precise information about the reasons for a certain action.

CfgSwitch

A Switch is an aggregate of telephony resources within a Switching Office.

CfgSwitchAccessCode

CfgSwitchAccessCode contains a list of Access Codes that are used to place, route, or transfer calls from its Switch to other Switches in a multi-site installation.

CfgTableAccess

Table Access objects describe database tables of a specified Format and explain how to access these tables through Database Access Points.

CfgTenant

A Tenant is a business whose customer interactions are enabled or enhanced through services offered by a third party, typically a telecommunications service provider.

CfgTenantBrief  
CfgTimeZone

Time Zones are predefined objects that provide CTI applications with information about world time zones.

CfgTransaction

Transactions define how CTI applications calculate customer-defined statistics.

CfgTreatment

Treatments, which are most often used in automated outbound campaigns, tell Outbound Contact Server (OCS) how to respond to an unsuccessful call result (a call that does not reach the intended party).

CfgUpdatePackageRecord  
CfgVoicePrompt

Voice Prompts are call treatment objects that may include a set of actions to be applied to a called party.

 


Platform SDK Java 8.5 API Reference

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Document version: 8.5.302.00
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