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See:
Description
Class Summary | |
---|---|
EventDebug | This event, which provides an asynchronous response to the deprecated
RequestDebug
message, contains the current debugging content of the specified session. |
EventError | Indicates that the request was unknown to URS, or that some parameters were missing or invalid. |
EventExecutionAck | Indicates that the specified
RequestExecuteStrategy ,
RequestFindTarget , or
RequestGetStatistic
executed successfully; provides information about the results of its execution. |
EventExecutionError | Indicates that the specified
RequestExecuteStrategy ,
RequestFindTarget , or
RequestGetStatistic
was not executed successfully. |
EventExecutionInProgress | Indicates that URS has accepted the specified
RequestExecuteStrategy ,
RequestFindTarget , or
RequestGetStatistic
and started to execute it. |
EventInfo | This event contains information about URS's handling of the specified
RequestLoadStrategy ,
RequestNotify , or
RequestReleaseStrategy ;
it can contain the loading status of any single routing point. |
This package contains events that your applications may receive when working with Universal Routing Server (URS). For more information on each event, see its individual entry.
You can interact with URS using several of the requests
described in the com.genesyslab.platform.routing.protocol.routingserver.requests
package. For example, if you use RequestExecuteStrategy
, you may receive an
EventExecutionAck
. Here is some sample output for that event:
'EventExecutionAck' ('200')
message attributes:
R_result [bstr] = KVList:
'DN' [str] = "701"
'CUSTOMER_ID' [str] = "TenantForTest"
'TARGET' [str] = "701_sip@StatServer1.A"
'SWITCH' [str] = "SipSwitch"
'NVQ' [int] = 1
'PLACE' [str] = "701"
'AGENT' [str] = "701_sip"
'ACCESS' [str] = "701"
'VQ' [str] = "1234"
Context = ComplexClass(OperationContext):
UserData [bstr] = KVList:
'ServiceObjective' [str] = ""
'ServiceType' [str] = "default"
'CBR-Interaction_cost' [str] = ""
'RTargetTypeSelected' [str] = "0"
'CBR-IT-path_DBIDs' [str] = ""
'RVQDBID' [str] = ""
'RTargetPlaceSelected' [str] = "701"
'RTargetAgentSelected' [str] = "701_sip"
'CBR-actual_volume' [str] = ""
'RStrategyName' [str] = "##GetTarget"
'RRequestedSkillCombination' [str] = ""
'RTargetRuleSelected' [str] = ""
'RStrategyDBID' [str] = ""
'RRequestedSkills' [bstr] = KVList:
'CustomerSegment' [str] = "default"
'RTargetObjSelDBID' [str] = "984"
'RTargetObjectSelected' [str] = "701_sip"
'RTenant' [str] = "TenantForTest"
'RVQID' [str] = ""
'CBR-contract_DBIDs' [str] = ""
R_refID [int] = 0
For more information on Genesys Universal Routing, refer to the Universal Routing Reference Manual. This book tells you how to work with routing strategies, objects, functions, options, and statistics. It also includes a detailed list of Related Documentation Resources, which discusses other sources of information that can be useful when you are working with Genesys Universal Routing.
For general information on the structure and usage of the Platform SDKs, or an introduction to using the Routing Platform SDK, please refer to the Platform SDK Developer's Guide.
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