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Platform SDK Java 8.5 API Reference | |||||||||
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Packages that use com.genesyslab.platform.applicationblocks.com.objects | |
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com.genesyslab.platform.applicationblocks.com | |
com.genesyslab.platform.applicationblocks.com.capacityrules | |
com.genesyslab.platform.applicationblocks.com.objects | |
com.genesyslab.platform.applicationblocks.com.queries | |
com.genesyslab.platform.apptemplate.application | This package provides helper components for connectivity with Genesys Configuration Framework. |
com.genesyslab.platform.apptemplate.configuration | Provides helper classes that read application options and other data from Configuration Server, converts it to corresponding Platform SDK objects and makes it easier to set up connections to backend servers and other applications. |
com.genesyslab.platform.apptemplate.log4j2 | This package contains a set of AppTemplate classes related to Log4j v2 support. |
Classes in com.genesyslab.platform.applicationblocks.com.objects used by com.genesyslab.platform.applicationblocks.com | |
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CfgACL
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CfgID
An object ID. |
Classes in com.genesyslab.platform.applicationblocks.com.objects used by com.genesyslab.platform.applicationblocks.com.capacityrules | |
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CfgScript
Scripts identify processing scenarios or treatments that can be applied to customer interactions. |
Classes in com.genesyslab.platform.applicationblocks.com.objects used by com.genesyslab.platform.applicationblocks.com.objects | |
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CfgAccessGroup
Access Groups are groups of Persons who need to have the same set of permissions with respect to Configuration Database objects The name of a access group must be unique within the tenant, but can coincide with the names of dn groups, place groups and agent groups of the same tenant. |
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CfgACE
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CfgACEID
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CfgACLID
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CfgActionCode
Action coding enables agents to report the business results of customer interactions, as well as to explain the reasons for certain operations. |
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CfgAddress
An address. |
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CfgAgentGroup
Groups of Agents are typically set up to provide particular sets of contact center services. |
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CfgAgentInfo
CfgAgentInfo contains information about an Agent. |
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CfgAgentLogin
Agent Logins are unique codes defined within a Switch and assigned to agents. |
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CfgAgentLoginInfo
Agent login information. |
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CfgAlarmCondition
Alarm Conditions specify events that you might want to know about and manage as soon as they occur. |
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CfgApplication
Applications are the various Genesys software programs that serve a contact center. |
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CfgAppPrototype
An application prototype. |
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CfgAppRank
Ranks allow Applications to control which of their functions to make available to the currently logged-in Person. |
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CfgAppServicePermission
The only purpose of service permission masks is to control what functionality of a certain application is available within the service where it is used. |
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CfgCallingList
Calling Lists are references to tables of information about the numbers to call during an outbound campaign. |
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CfgCallingListInfo
Information about a calling list. |
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CfgCampaign
Campaigns are structures for organizing and managing an automated process of making outbound calls to the destinations specified in Calling Lists. |
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CfgCampaignGroup
CfgCampaignGroup objects contain information about Campaign
groups. |
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CfgCampaignGroupInfo
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CfgConnInfo
CfgConnInfo contains information about a connection. |
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CfgDeltaAgentInfo
The changes to make to a
CfgAgentInfo
object. |
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CfgDeltaGroup
The changes to make to a
CfgGroup
object. |
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CfgDetectEvent
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CfgDN
A DN is a communication device that is uniquely identified by a directory number, where customer interactions (for example, telephone calls or e-mails) reside and are handled. |
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CfgDNAccessNumber
CfgDNAccessNumber displays a list of numbers that are dialed from the specified Switch to reach this DN. |
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CfgDNGroup
You can set up Groups of DNs for use in network-level routing algorithms and in some types of statistics. |
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CfgDNInfo
Information about a DN. |
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CfgEnumerator
CfgEnumerator objects are available enumerations, such as
MediaType, Service Type, and others. |
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CfgEnumeratorValue
CfgEnumeratorValue objects contain all of the values for all
available enumerators. |
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CfgField
Fields are single pieces of data within more complex data structures (for example, database records). |
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CfgFilter
Use Filters to specify conditions for data selection from a data repository (for example, from a database table). |
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CfgFolder
Folders can be used to create hierarchies of other types of objects. |
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CfgFormat
Use Formats to specify Fields that form a data structure (for example, a database table). |
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CfgGroup
A group. |
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CfgGVPCustomer
This object is obsolete and no longer in use |
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CfgGVPIVRProfile
A GVP Voice Application Profile is used by a GVP to define an voice application that can be executed upon request. |
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CfgGVPReseller
This object is obsolete and no longer in use. |
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CfgHost
Hosts are the computers that run the various CTI server applications in an environment. |
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CfgID
An object ID. |
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CfgIVR
An IVR (Interactive Voice Response) is a telephony object that contains IVR Ports; it is controlled through IVR interface drivers. |
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CfgIVRPort
An Interactive Voice Response (IVR) Port is a telephony object uniquely identified by the numbers within an IVR at which telephone calls may reside and be handled. |
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CfgMemberID
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CfgObjectID
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CfgObjectiveTable
Objective Tables are collections of Objective Records. |
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CfgObjectiveTableRecord
Objective Records define records within Objective Table objects. |
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CfgObjectResource
CfgObjectResource contains information about object's resource and related optional parameters. |
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CfgOS
CfgOS gives information about an operating system. |
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CfgOwnerID
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CfgParentID
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CfgPerson
Persons correspond to contact center personnel___including agents___who need access to CTI applications. |
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CfgPersonLastLogin
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CfgPhones
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CfgPhysicalSwitch
Switching Offices are the actual telephone switches that provide telephone service to contact centers. |
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CfgPlace
A Place is a location that has one or more DNs operated by a single agent. |
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CfgPlaceGroup
You can group Places if, according to the call-processing algorithms, the calls have to be distributed among a set of Places under the control of CTI applications rather than through the ACD mechanisms of the Switch. |
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CfgPortInfo
CfgPortInfo contains information about a listening port for a server. |
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CfgRemovalEvent
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CfgResourceID
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CfgRole
Roles are application functions assigned for some users/groups. |
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CfgRoleMember
CfgRoleMember gives information about member of a role. |
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CfgScheduledTask
A Scheduled Task is a GVP Object in which you schedule the GVP tasks See also: |
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CfgScript
Scripts identify processing scenarios or treatments that can be applied to customer interactions. |
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CfgServer
A server. |
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CfgService
Solutions are sets of functions that applications provide. |
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CfgServiceInfo
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CfgSkill
Skills are qualities or abilities that Agents possess. |
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CfgSkillLevel
CfgSkillLevel indicates an Agent's level of proficiency in a particular skill. |
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CfgSolutionComponent
CfgSolutionComponent displays a list of applications whose functionality this solution uses. |
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CfgSolutionComponentDefinition
CfgSolutionComponentDefinition lists the types of applications whose functionality this solution uses. |
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CfgStatDay
A Statistical Day is a numerically-expressed workload that a particular Agent Group is expected to handle during a particular business day. |
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CfgStatInterval
Use a Statistical Interval to associate each Statistical Interval with certain Statistical Values. |
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CfgStatTable
Statistical Tables are groups of Statistical Days that represent statistically-modeled performances of Agent Groups over a calendar period of up to one year. |
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CfgSubcode
You can use Subcodes to supplement Action Codes with more precise information about the reasons for a certain action. |
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CfgSwitch
A Switch is an aggregate of telephony resources within a Switching Office. |
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CfgSwitchAccessCode
CfgSwitchAccessCode contains a list of Access Codes that are used to place, route, or transfer calls from its Switch to other Switches in a multi-site installation. |
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CfgTableAccess
Table Access objects describe database tables of a specified Format and explain how to access these tables through Database Access Points. |
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CfgTenant
A Tenant is a business whose customer interactions are enabled or enhanced through services offered by a third party, typically a telecommunications service provider. |
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CfgTimeZone
Time Zones are predefined objects that provide CTI applications with information about world time zones. |
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CfgTransaction
Transactions define how CTI applications calculate customer-defined statistics. |
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CfgTreatment
Treatments, which are most often used in automated outbound campaigns, tell Outbound Contact Server (OCS) how to respond to an unsuccessful call result (a call that does not reach the intended party). |
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CfgVoicePrompt
Voice Prompts are call treatment objects that may include a set of actions to be applied to a called party. |
Classes in com.genesyslab.platform.applicationblocks.com.objects used by com.genesyslab.platform.applicationblocks.com.queries | |
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CfgAccessGroup
Access Groups are groups of Persons who need to have the same set of permissions with respect to Configuration Database objects The name of a access group must be unique within the tenant, but can coincide with the names of dn groups, place groups and agent groups of the same tenant. |
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CfgActionCode
Action coding enables agents to report the business results of customer interactions, as well as to explain the reasons for certain operations. |
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CfgAgentGroup
Groups of Agents are typically set up to provide particular sets of contact center services. |
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CfgAgentLogin
Agent Logins are unique codes defined within a Switch and assigned to agents. |
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CfgAlarmCondition
Alarm Conditions specify events that you might want to know about and manage as soon as they occur. |
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CfgApplication
Applications are the various Genesys software programs that serve a contact center. |
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CfgAppPrototype
An application prototype. |
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CfgCallingList
Calling Lists are references to tables of information about the numbers to call during an outbound campaign. |
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CfgCampaign
Campaigns are structures for organizing and managing an automated process of making outbound calls to the destinations specified in Calling Lists. |
|
CfgCampaignGroup
CfgCampaignGroup objects contain information about Campaign
groups. |
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CfgDN
A DN is a communication device that is uniquely identified by a directory number, where customer interactions (for example, telephone calls or e-mails) reside and are handled. |
|
CfgDNGroup
You can set up Groups of DNs for use in network-level routing algorithms and in some types of statistics. |
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CfgEnumerator
CfgEnumerator objects are available enumerations, such as
MediaType, Service Type, and others. |
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CfgEnumeratorValue
CfgEnumeratorValue objects contain all of the values for all
available enumerators. |
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CfgField
Fields are single pieces of data within more complex data structures (for example, database records). |
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CfgFilter
Use Filters to specify conditions for data selection from a data repository (for example, from a database table). |
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CfgFolder
Folders can be used to create hierarchies of other types of objects. |
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CfgFormat
Use Formats to specify Fields that form a data structure (for example, a database table). |
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CfgGVPIVRProfile
A GVP Voice Application Profile is used by a GVP to define an voice application that can be executed upon request. |
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CfgHost
Hosts are the computers that run the various CTI server applications in an environment. |
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CfgIVR
An IVR (Interactive Voice Response) is a telephony object that contains IVR Ports; it is controlled through IVR interface drivers. |
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CfgIVRPort
An Interactive Voice Response (IVR) Port is a telephony object uniquely identified by the numbers within an IVR at which telephone calls may reside and be handled. |
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CfgObjectiveTable
Objective Tables are collections of Objective Records. |
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CfgPerson
Persons correspond to contact center personnel___including agents___who need access to CTI applications. |
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CfgPhysicalSwitch
Switching Offices are the actual telephone switches that provide telephone service to contact centers. |
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CfgPlace
A Place is a location that has one or more DNs operated by a single agent. |
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CfgPlaceGroup
You can group Places if, according to the call-processing algorithms, the calls have to be distributed among a set of Places under the control of CTI applications rather than through the ACD mechanisms of the Switch. |
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CfgRole
Roles are application functions assigned for some users/groups. |
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CfgScheduledTask
A Scheduled Task is a GVP Object in which you schedule the GVP tasks See also: |
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CfgScript
Scripts identify processing scenarios or treatments that can be applied to customer interactions. |
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CfgService
Solutions are sets of functions that applications provide. |
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CfgSkill
Skills are qualities or abilities that Agents possess. |
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CfgStatDay
A Statistical Day is a numerically-expressed workload that a particular Agent Group is expected to handle during a particular business day. |
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CfgStatTable
Statistical Tables are groups of Statistical Days that represent statistically-modeled performances of Agent Groups over a calendar period of up to one year. |
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CfgSwitch
A Switch is an aggregate of telephony resources within a Switching Office. |
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CfgTableAccess
Table Access objects describe database tables of a specified Format and explain how to access these tables through Database Access Points. |
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CfgTenant
A Tenant is a business whose customer interactions are enabled or enhanced through services offered by a third party, typically a telecommunications service provider. |
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CfgTimeZone
Time Zones are predefined objects that provide CTI applications with information about world time zones. |
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CfgTransaction
Transactions define how CTI applications calculate customer-defined statistics. |
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CfgTreatment
Treatments, which are most often used in automated outbound campaigns, tell Outbound Contact Server (OCS) how to respond to an unsuccessful call result (a call that does not reach the intended party). |
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CfgVoicePrompt
Voice Prompts are call treatment objects that may include a set of actions to be applied to a called party. |
Classes in com.genesyslab.platform.applicationblocks.com.objects used by com.genesyslab.platform.apptemplate.application | |
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CfgDeltaApplication
The changes to make to a
CfgApplication
object. |
Classes in com.genesyslab.platform.applicationblocks.com.objects used by com.genesyslab.platform.apptemplate.configuration | |
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CfgApplication
Applications are the various Genesys software programs that serve a contact center. |
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CfgConnInfo
CfgConnInfo contains information about a connection. |
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CfgDeltaApplication
The changes to make to a
CfgApplication
object. |
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CfgHost
Hosts are the computers that run the various CTI server applications in an environment. |
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CfgPortInfo
CfgPortInfo contains information about a listening port for a server. |
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CfgServer
A server. |
Classes in com.genesyslab.platform.applicationblocks.com.objects used by com.genesyslab.platform.apptemplate.log4j2 | |
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CfgDeltaApplication
The changes to make to a
CfgApplication
object. |
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Platform SDK Java 8.5 API Reference | |||||||||
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