Platform SDK Java 8.5 API Reference

Uses of Package
com.genesyslab.platform.voice.protocol.tserver.events

Packages that use com.genesyslab.platform.voice.protocol.tserver.events
com.genesyslab.platform.voice.protocol.runtime This package is used internally by the protocol. 
com.genesyslab.platform.voice.protocol.tserver.events This package contains the Event messages that contain information about the status of your requests.

Note that you will normally want to set up a separate thread to wait for messages from T-Server. 
 

Classes in com.genesyslab.platform.voice.protocol.tserver.events used by com.genesyslab.platform.voice.protocol.runtime
EventPrimaryChanged
          A change in the role of one of a pair of synchronized T-Servers in hot standby mode has taken place: the T-Server’s role has been changed from backup to primary.
 

Classes in com.genesyslab.platform.voice.protocol.tserver.events used by com.genesyslab.platform.voice.protocol.tserver.events
EventAbandoned
          The caller abandoned the call before it was answered.
EventACK
          T-Server has acknowledged a request received from a client application.
EventAddressInfo
          This event is generated as a response to the TQueryAddress() function and includes information specified by InfoType and InfoStatus about the telephony object specified by either ThisDN or ThisQueue.
EventAgentLogin
          The agent has logged in to the ACD group specified by ThisQueue.
EventAgentLogout
          The agent has logged out of the ACD group specified by ThisQueue.
EventAgentNotReady
          The agent is not ready to receive ACD calls.
EventAgentReady
          The agent is ready to receive ACD calls.
EventAgentReserved
          This event is generated as a positive response to the TReserveAgent() request, confirming that those of the parameters agent_dn, agent_id, and agent_place that were present in the request have been successfully reserved.
EventAnswerAccessNumber
          T-Server has processed a previously called TGetAccessNumber() function and has returned the requested access number.
EventAttachedDataChanged
          The attached data for the call has been changed.
EventBridged
          Used in situations where Coverage Path is available or bridged calls can be handled.
EventCallInfoChanged
          The call information has been changed.
EventDestinationBusy
          The called party specified by OtherDN is busy with another call.
EventDialing
          An attempt to make a call on behalf of the telephony object specified by ThisDN is in progress.
EventDigitsCollected
          The digits specified by CollectedDigits have been collected.
EventDiverted
          The call has been diverted from the queue to another telephony object.
EventDNBackInService
          The DN specified in the ThisDN attribute is back in service and can make or receive calls.
EventDNDOff
          The Do-Not-Disturb (DND) feature has been turned off for the telephony object specified by ThisDN.
EventDNDOn
          The Do-Not-Disturb (DND) feature has been turned on for the telephony object specified by ThisDN.
EventDNOutOfService
          The DN specified in the ThisDN attribute is out of service and cannot make or receive calls.
EventDtmfSent
          The specified Dtmf sequence has been sent.
EventError
          The requested function cannot be performed.
EventEstablished
          For the application associated with the calling party: the telephony object specified by OtherDN has answered (either the calling party answered or the switch simulated an answer if option auto-answer is set on the switch) and the connection has been established.
EventForwardCancel
          The Forwarding feature has been turned off for the telephony object specified by ThisDN.
EventForwardSet
          The Forwarding feature has been turned on for the telephony object specified by ThisDN.
EventHardwareError
          T-Server has detected inconsistent data or an incomplete event flow in switch messaging - for instance, a wrong checksum or missing attributes.
EventHeld
          The call has been placed on hold.
EventLinkConnected
          This event is generated in two ways: either as a notification that the connection between the switch and T-Server, through the CTI link, has been restored, or as a response to the TOpenServerEx() and TOpenServer() functions (that is, after connecting to T-Server) to indicate the current CTI-link status.
EventLinkDisconnected
          This event is generated as a notification that the connection between the switch and T-Server, through the CTI link, has been severed.
EventListenDisconnected
          The switch has registered Deaf mode for the specified telephony object (in OtherDN).
EventListenReconnected
          The switch has canceled Deaf mode for the specified telephony object.
EventLocationInfo
          This event is generated as a response to the TQueryLocation() function and includes information specified by InfoType about the remote location specified by the Location parameter.
EventMailBoxLogin
          The telephony object specified by ThisDN has logged in to the mailbox specified by the mbox_number parameter in the corresponding TLoginMailBox() function.
EventMailBoxLogout
          The telephony object specified by ThisDN has logged out of the mailbox it logged in to earlier.
EventMessageWaitingOff
          The Waiting indicator has been turned off for the telephony object specified by ThisDN.
EventMessageWaitingOn
          The Waiting indicator has been turned on for the telephony object specified by ThisDN.
EventMonitoringCancelled
          The call monitoring has been canceled either by a separate call to the TMonitorNextCall() function or to the TCancelMonitoring() function.
EventMonitoringNextCall
          A request to monitor the next call(s) has been accepted.
EventMuteOff
          A party identified by ThisDN is no longer in Mute (microphone-disabled) mode.
EventMuteOn
          A party identified by ThisDN is now in the Mute mode.
EventNetworkCallStatus
          This event contains all information about the current state of a multi-party call, and is sent whenever state changes.
EventNetworkPrivateInfo
          This event contains all information about the current state of a multi-party call, and is sent whenever state changes.
EventNetworkReached
          The call has reached the public network interface.
EventOffHook
          The telephony object specified by ThisDN has gone off-hook.
EventOnHook
          The telephony object specified by ThisDN has gone on-hook.
EventPartyAdded
          One or more parties has been added to the call as a result of a conference.
EventPartyChanged
          The telephony object specified by OtherDN has replaced the telephony object specified by OtherDN in the previously received event; or the PreviousConnID of the call has been given a new value, ConnID.
EventPartyDeleted
          The telephony object specified by OtherDN has been deleted from the conference call in question.
EventPartyInfo
          The information about the call specified by ConnID.
EventPrimaryChanged
          A change in the role of one of a pair of synchronized T-Servers in hot standby mode has taken place: the T-Server’s role has been changed from backup to primary.
EventPrivateInfo
          This event is generated both in response to a TPrivateService() function call and when it is used to notify selected sets of clients of T-Server–specific information.
EventQueued
          The call has been queued in the ACD group specified by ThisQueue.
EventQueueLogout
          The agent has logged out of the ACD queue specified by ThisQueue, but remains logged in to some other ACD queue.
EventRegistered
          The application has been registered to send requests and receive events regarding the telephony object specified by ThisDN.
EventRegisteredAll
          Deprecated. This message has been deprecated.
EventReleased
          The telephony object specified by ThisDN has disconnected or has been dropped from the call.
EventRemoteConnectionFailed
          The call failed to reach the remote switch or could not be treated as successful (for example, Iscc could not route the call to a requested destination DN).
EventRemoteConnectionSuccess
          The call has successfully reached the remote switch.
EventReqGetAccessNumberCanceled
          T-Server has canceled a previously called TGetAccessNumber() function before processing is complete.
EventResourceInfo
           
EventRestoreConnection
          A synchronized connection between a pair of T-Servers in hot standby mode has been established, or the T-Server's role has been changed from primary to backup.
EventRetrieved
          The call has been retrieved from hold.
EventRinging
          A call has been delivered to the telephony object specified by ThisDN.
EventRouteRequest
          The call has been placed on the routing point specified by ThisDN, and the switch is waiting for routing instructions.
EventRouteUsed
          The call has been routed as requested in or has been default routed by the switch after the routing timeout has expired (that is, there was no routing instruction from the computer domain within the specified timeout).
EventServerInfo
          Delivers the information about T-Server specified in ServerVersion, ServerRole, and Capabilities.
EventSwitchInfo
          This event is generated as a response to the TQuerySwitch() function and includes the requested information.
EventTransactionStatus
          This feature allows T-Server clients to monitor ISCC transactions that occur during the call data transfer between T-Servers in a multi-site environment.
EventTreatmentApplied
          The call has been treated, and the Treatment Device (TD) is processing the treatment instruction.
EventTreatmentEnd
          The call has been treated and the Treatment Device (TD) is waiting for another instruction.
EventTreatmentNotApplied
          The call has not been treated for some reason.
EventTreatmentRequired
          A call has been placed to a treatment device port specified by ThisDN, and the switch or the treatment device is waiting for treatment instructions.
EventUnregistered
          The application's registration to send requests and receive events regarding the telephony object specified by ThisDN has been canceled.
EventUnregisteredAll
          Deprecated. This message has been deprecated.
EventUserEvent
          A user event from another client application has been received.
EventVoiceFileClosed
          The voice file specified by the file_handle parameter in the corresponding TCloseVoiceFile() function has been closed.
EventVoiceFileEndPlay
          The voice file specified by the file_handle parameter in the corresponding TPlayVoice() function has been played back completely.
EventVoiceFileOpened
          The voice file specified by the file_handle parameter in the corresponding TOpenVoiceFile() function has been opened.
 


Platform SDK Java 8.5 API Reference

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