Platform SDK Java 8.5 API Reference

Package com.genesyslab.platform.openmedia.protocol.interactionserver.events

Class Summary
AgentDescription AgentDescription class.
EventAccepted This event is not needed since EventPartyAdded with a party being an Agent reports the same.
EventAck This event is a reply to a successfully executed request.
EventActivityReport The purpose is to provide the means for an agent application to report in focus/out of focus interactions states.
EventAgentAvailable Confirmation about successful request RequestAgentAvailable processing.
EventAgentConnectionClosed This event provides notification to agent applications that use multiple connections to control a single agent when one of the connections has been terminated.
EventAgentInvited This event indicates that a resource has been invited to participate in interaction handling.
EventAgentLogin This event indicates that a resource has logged in.
EventAgentLogout This event indicates that a resource has logged out.
EventAgentNotAvailable Confirmation about successful request RequestAgentNotAvailable processing.
EventAgentState The purpose of this event is to provide agent state as known by Interaction Server in response to RequestAgentState.
EventAgentStateReasonChanged The event indicates that reason of current state of resource has changed.
EventAgentWorkbinStats Response on RequestAgentWorkbinStats
EventCurrentAgentStatus Stat Server uses this event to indicate the status of a particular resource.
EventCustom Message for passing old style UR events to reporting.
EventDoNotDisturbOff The event indicates that resource has left the state 'Do not disturb' and can now be used as a potential routing target.
EventDoNotDisturbOn The event indicates that resource has been placed in state 'Do not disturb'.
EventError This event is a reply to an unsuccessful request.
EventExternalServiceRequested This event provides the means to report external service activity-that is, activity by an ESP server such as classification, acknowledgements, autoresponses, and so on.
EventExternalServiceResponded This event provides the means to report external service activity-that is, activity by an ESP server such as classification, acknowledgements, autoresponses, and so on.
EventForcedAgentStateChange This event provides the means to notify agent applications of agent state changes that have been made by Interaction Server or another component other than the agent application itself.
EventForcedDisconnect The event is sent by Interaction Server to indicate that specific proxy client has been forced to disconnect.
EventHint The purpose of the event is to advise a client about certain conditions.The client may choose to react or ignore the hint.
EventInteractionProperties Retrives Interaction properties.
EventInteractionSubmited This event indicates that a new interaction has been submitted for processing.
EventInvite This event is sent to an agent application to notify the agent that he or she has been selected to take part in processing an interaction.
EventLocked This event notifies that interaction has been locked either by client's request to lock specific interaction in snapshot, or by request to take snapshot with locks.
EventMediaAdded The request is intended for agent application to indicate that specific media capability has been removed.
EventMediaRemoved  
EventMediaStateReasonChanged The event indicates that reason of current state of specific media type for the resource has changed.
EventMessagePing Uses for testing purpose.
EventNotReadyForMedia The event indicates that specified resource is not ready to handle interactions of specific media type.
EventPartyAdded This event informs agent applications that a party has joined the interaction processing.
EventPartyRemoved This event indicates the departure of one of the parties that was processing the interaction.
EventPlaceAgentState Interaction Server generates this event after the reporting engine registers for a specified resource.
EventPlacedInQueue This event indicates that the interaction has been placed in a queue.
EventPlacedInWorkbin This event indicates that the interaction has been placed in a workbin.
EventProcessingStopped This event indicates that processing has stopped, by implicit request from a client.
EventPropertiesChanged This event is sent to agent applications, media servers, URS, and reporting engines to indicate that interaction properties of the specified interaction have been changed.
EventPulledInteractions This event is sent to agent applications or URS in response to RequestPull.
EventReadyForMedia  
EventRejected This event indicates that a resource has rejected the invitation to participate in interaction processing.
EventRevoked This event indicates that Interaction Server has revoked an interaction from a resource.
EventSnapshotInteractions With this event, Interaction Server indicates: That it has taken a snapshot as requested by an agent application. How many interactions are included in the snapshot. Whether that number includes all interactions that meet the conditions specified in the request. Direction: From Interaction Server to agent application.
EventSnapshotTaken With this event, Interaction Server sends an agent application a list of attributes that describe the interactions in a specified snapshot.
EventTakenFromQueue This event indicates that an interaction has been taken out of the queue either by a strategy for routing or by a resource for handling.
EventTakenFromWorkbin This event indicates that an interaction has been taken out of the workbin.
EventUnlocked This event notifies that interaction has been unlocked either by request to unlock specific interaction, or by releasing a snapshot it was locked in
EventUserEvent The event is distributed to all client subscribed to user events regarding the specific topic.
EventWorkbinContent With this event, is Interaction Server informs an agent application of the interactions contained in a workbin.
EventWorkbinContentChanged With this event, Interaction Server sends, to any agent application that has requested it, notification of change in the contents of a workbin.
EventWorkbinStatistic This event is Interaction Server's response to an agent application's RequestWorkbinStatistic for the specified workbin type.
EventWorkbinTypesInfo This event is Interaction Server's response to an agent application's RequestWorkbinTypesInfo.
EventWorkflowConfiguration This event provides an agent application with information on queues and views configuration directly through Interaction Server (rather than from the Configuration Layer).
 


Platform SDK Java 8.5 API Reference

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Document version: 8.5.302.00
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