Sets a state in which the agent is not ready to receive
calls. The agent's telephone set is specified by the parameter dn
;
the ACD group into which the agent is logged is specified by the
parameter queue
.
Name | Description |
---|---|
server | Local server handle to the T-Server in question. |
queue |
Directory number of the ACD group
for which the agent is requested to be set to Not-Ready .
|
dn | Directory number of the phone set the agent uses to handle calls. |
workmode | Work mode that is requested to be set for the agent. Refer to the type TAgentWorkMode. |
reasons | A pointer to a data structure that provides additional information associated with this action. |
extensions |
A pointer to an additional data
structure.
TAgentSetNotReady() uses the following extension:
ReasonCode. |
Standard (See standard-return-values.)
The basic status of unavailability set by the function
itself may be further modified by the value of workmode
.