Platform SDK Java 8.5 API Reference

Package com.genesyslab.platform.openmedia.protocol

This package contains the Protocol classes that your applications can use to set up communication with Interaction Server.

See:
          Description

Interface Summary
InteractionServerProtocolHandshakeOptions Dedicated interface to represent Interaction Server protocol handshake parameters.
 

Class Summary
ExternalServiceProtocol  
ExternalServiceProtocolListener Use ExternalServiceProtocolListener object as a server for ExternalServiceProtocol.
InteractionServerContext  
InteractionServerProtocol Use an InteractionServerProtocol object to establish communication between an agent application (or other client application) and Interaction Server.
InteractionServerProtocolListener Use InteractionServerProtocolListener object as a server for InteractionServerProtocol.
 

Package com.genesyslab.platform.openmedia.protocol Description

This package contains the Protocol classes that your applications can use to set up communication with Interaction Server.

These classes include com.genesyslab.platform.openmedia.protocol.channel.InteractionServerProtocol and com.genesyslab.platform.openmedia.protocol.channel.ExternalServiceProtocol.

When you write your applications, you will need to set up and open the appropriate Protocol object, as shown here:

InteractionServerProtocol interactionServerProtocol =
  new InteractionServerProtocol(
   new Endpoint(
    interactionServerUri));
interactionServerProtocol.setClientType(InteractionClient.AgentApplication);
interactionServerProtocol.open();

At that point you will be able to send messages to and receive from the Interaction Server you have connected with.

For more information on these messages, please refer to the documentation for the Events and Requests packages associated with this SDK, for example com.genesyslab.platform.openmedia.protocols.interactionserver.events or com.genesyslab.platform.openmedia.protocols.interactionserver.requests.AgentManagement.

For general information on the structure and usage of the Platform SDKs, please refer to the introductory articles located in the Platform SDK Developer's Guide.


Platform SDK Java 8.5 API Reference

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Document version: 8.5.302.00
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