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Platform SDK Java 8.5 API Reference | |||||||||
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Packages that use com.genesyslab.platform.openmedia.protocol.interactionserver.events | |
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com.genesyslab.platform.openmedia.protocol.interactionserver.events |
Classes in com.genesyslab.platform.openmedia.protocol.interactionserver.events used by com.genesyslab.platform.openmedia.protocol.interactionserver.events | |
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AgentDescription
AgentDescription class. |
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EventAccepted
This event is not needed since EventPartyAdded with a party being an Agent reports the same. |
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EventAck
This event is a reply to a successfully executed request. |
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EventActivityReport
The purpose is to provide the means for an agent application to report in focus/out of focus interactions states. |
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EventAgentAvailable
Confirmation about successful request RequestAgentAvailable processing. |
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EventAgentConnectionClosed
This event provides notification to agent applications that use multiple connections to control a single agent when one of the connections has been terminated. |
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EventAgentInvited
This event indicates that a resource has been invited to participate in interaction handling. |
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EventAgentLogin
This event indicates that a resource has logged in. |
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EventAgentLogout
This event indicates that a resource has logged out. |
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EventAgentNotAvailable
Confirmation about successful request RequestAgentNotAvailable processing. |
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EventAgentState
The purpose of this event is to provide agent state as known by Interaction Server in response to RequestAgentState. |
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EventAgentStateReasonChanged
The event indicates that reason of current state of resource has changed. |
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EventAgentWorkbinStats
Response on RequestAgentWorkbinStats |
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EventCurrentAgentStatus
Stat Server uses this event to indicate the status of a particular resource. |
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EventCustom
Message for passing old style UR events to reporting. |
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EventDoNotDisturbOff
The event indicates that resource has left the state 'Do not disturb' and can now be used as a potential routing target. |
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EventDoNotDisturbOn
The event indicates that resource has been placed in state 'Do not disturb'. |
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EventError
This event is a reply to an unsuccessful request. |
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EventExternalServiceRequested
This event provides the means to report external service activity-that is, activity by an ESP server such as classification, acknowledgements, autoresponses, and so on. |
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EventExternalServiceResponded
This event provides the means to report external service activity-that is, activity by an ESP server such as classification, acknowledgements, autoresponses, and so on. |
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EventForcedAgentStateChange
This event provides the means to notify agent applications of agent state changes that have been made by Interaction Server or another component other than the agent application itself. |
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EventForcedDisconnect
The event is sent by Interaction Server to indicate that specific proxy client has been forced to disconnect. |
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EventHint
The purpose of the event is to advise a client about certain conditions.The client may choose to react or ignore the hint. |
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EventInteractionProperties
Retrives Interaction properties. |
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EventInteractionSubmited
This event indicates that a new interaction has been submitted for processing. |
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EventInvite
This event is sent to an agent application to notify the agent that he or she has been selected to take part in processing an interaction. |
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EventLocked
This event notifies that interaction has been locked either by client's request to lock specific interaction in snapshot, or by request to take snapshot with locks. |
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EventMediaAdded
The request is intended for agent application to indicate that specific media capability has been removed. |
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EventMediaRemoved
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EventMediaStateReasonChanged
The event indicates that reason of current state of specific media type for the resource has changed. |
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EventMessagePing
Uses for testing purpose. |
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EventNotReadyForMedia
The event indicates that specified resource is not ready to handle interactions of specific media type. |
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EventPartyAdded
This event informs agent applications that a party has joined the interaction processing. |
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EventPartyRemoved
This event indicates the departure of one of the parties that was processing the interaction. |
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EventPlaceAgentState
Interaction Server generates this event after the reporting engine registers for a specified resource. |
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EventPlacedInQueue
This event indicates that the interaction has been placed in a queue. |
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EventPlacedInWorkbin
This event indicates that the interaction has been placed in a workbin. |
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EventProcessingStopped
This event indicates that processing has stopped, by implicit request from a client. |
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EventPropertiesChanged
This event is sent to agent applications, media servers, URS, and reporting engines to indicate that interaction properties of the specified interaction have been changed. |
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EventPulledInteractions
This event is sent to agent applications or URS in response to RequestPull. |
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EventReadyForMedia
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EventRejected
This event indicates that a resource has rejected the invitation to participate in interaction processing. |
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EventRevoked
This event indicates that Interaction Server has revoked an interaction from a resource. |
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EventSnapshotInteractions
With this event, Interaction Server indicates: That it has taken a snapshot as requested by an agent application. How many interactions are included in the snapshot. Whether that number includes all interactions that meet the conditions specified in the request. Direction: From Interaction Server to agent application. |
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EventSnapshotTaken
With this event, Interaction Server sends an agent application a list of attributes that describe the interactions in a specified snapshot. |
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EventTakenFromQueue
This event indicates that an interaction has been taken out of the queue either by a strategy for routing or by a resource for handling. |
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EventTakenFromWorkbin
This event indicates that an interaction has been taken out of the workbin. |
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EventUnlocked
This event notifies that interaction has been unlocked either by request to unlock specific interaction, or by releasing a snapshot it was locked in |
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EventUserEvent
The event is distributed to all client subscribed to user events regarding the specific topic. |
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EventWorkbinContent
With this event, is Interaction Server informs an agent application of the interactions contained in a workbin. |
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EventWorkbinContentChanged
With this event, Interaction Server sends, to any agent application that has requested it, notification of change in the contents of a workbin. |
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EventWorkbinStatistic
This event is Interaction Server's response to an agent application's RequestWorkbinStatistic for the specified workbin type. |
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EventWorkbinTypesInfo
This event is Interaction Server's response to an agent application's RequestWorkbinTypesInfo. |
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EventWorkflowConfiguration
This event provides an agent application with information on queues and views configuration directly through Interaction Server (rather than from the Configuration Layer). |
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Platform SDK Java 8.5 API Reference | |||||||||
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