Platform SDK Java 8.5 API Reference

Package com.genesyslab.platform.contacts.protocol.contactserver.events

Class Summary
EventAddAgentStdRespFavorite Indicates that a Standard Response was added to the specified agent's favorites list.
EventAddCategory This event indicates that a category was successfully added.
EventAddCategoryAttribute This event indicates that a category attribute was successfully added.
EventAddCategoryRoot This event indicates that a category root was successfully added.
EventAddDocument This event indicates that a document was successfully added to an Interaction.
EventAddFieldCode This event indicates that a field code was successfully added.
EventAddFieldValue This event indicates that a field value was successfully added.
EventAddModel  
EventAddScreeningRule This event indicates that a screening rule was successfully added.
EventAddStandardResponse Response on 'RequestAddStandardResponse' request.
EventAddStdRespUsage Response on 'RequestAddStdRespUsage' request.
EventAddTrainingDataObject  
EventAssignInteractionToContact This event indicates that an Interaction was successfully assigned to a Contact.
EventBoostDocument Indicates whether RequestBoostDocument was successful or not.
EventCheckForUpdates This event indicates whether or not standard responses were updated since the requested time.
EventContactListGet This event indicates that the RequestContactListGet was successful, and contains a list of contacts matching the criteria specified in that request.
EventContactListGetNextPage This event returns the next page of contact objects, as specified by the earlier constraints.
EventContactListRelease This event indicates that the contact list was released successfully.
EventCountInteractions This event returns the number of Interactions that match the filter specified in the related RequestCountInteractions.
EventCreateStandardResponseRevision This event indicates that the RequestCreateStandardResponseRevision was successful, and contains a new version of a Standard Response in a Category (part of Standard Response history management).
EventDelete This event indicates that the contact with the specified ID was deleted.
EventDeleteAgentStdRespFavorite Indicates that a Standard Response was removed from the specified agent's favorites list.
EventDeleteCategory This event indicates that the specified category was deleted from UCS.
EventDeleteCategoryAttribute This event indicates that the specified category attribute was deleted from UCS.
EventDeleteCategoryRoot This event indicates that the specified category root was deleted from UCS.
EventDeleteFieldCode This event indicates that a field code was successfully deleted.
EventDeleteFieldValue This event indicates that a field value was successfully deleted.
EventDeleteInteraction This event indicates that the specified interactions were deleted from UCS.
EventDeleteModel  
EventDeleteProperties Notifies about delete operation success.
EventDeleteScreeningRule This event indicates that a screening rule was successfully deleted.
EventDeleteStandardResponse Notifies about delete operation success.
EventDeleteTrainingDataObject  
EventError Indicates that an error has occurred.
EventFindOrCreatePhoneCall This event returns a PhoneCall object.
EventGetAgentStdRespFavorites Returns a list of all Standard Response Favorites for the agent specified in RequestGetAgentStdRespFavorites.
EventGetAllCategories Deprecated. The message has been deprecated in UCS 8.5 and will not be implemented in UCS 9.0.
EventGetAttributes This event returns a complete list of contact attributes (as declared in the Contact Attribute enumerator in Configuration Server).
EventGetCategory This event contains information about the requested category.
EventGetCategoryAttribute This event delivers the content of the requested category attribute.
EventGetCategoryAttributes This event returns all (or some, depending on filtering) of the category attributes.
EventGetContacts This event delivers a specific range of contacts, based on your search and sort criteria.
EventGetDocument This event delivers the binary content of the requested document.
EventGetFieldCode This event delivers the content of the requested field code.
EventGetFieldCodes This event returns all of the field codes.
EventGetFieldValue This event delivers the content of the requested field value.
EventGetFieldValues This event returns all of the field values.
EventGetIndexProperties This event returns a list of configured indexes in UCS, showing you which fields are searchable.
EventGetInteractionContent This event delivers the binary content of the interaction.
EventGetInteractionsForContact This event returns all (or some, depending on filtering) of the interactions for a specified Contact.
EventGetInteractionsWithStatus This event delivers the set of interactions with requested status.
EventGetMergeDetail Response on 'RequestGetMergeDetail' request.
EventGetModel  
EventGetModels  
EventGetProperties Returns one, multiple or all key-value pairs for the specified person.
EventGetRootCategories This event contains a list of root categories from the specified tenant.
EventGetScreeningRule This event delivers the content of the requested screening rule.
EventGetScreeningRules This event returns all (or some, depending on filtering) of the screening rules.
EventGetServerTime Returns server time as a String in ISO8601 Date Format.
EventGetStandardResponse This event contains information about the requested standard response specified in RequestGetStandardResponse.
EventGetStandardResponses This event contains information about all the versions of a Standard Response content for a requested standard response ID.
EventGetSystemSettings The purpose is to provide available options.
EventGetTrainingDataObject  
EventGetTrainingDataObjects  
EventGetVersion This event contains the current version of the UCS database.
EventIdentifyContact This event returns a list of one or more Contact IDs based on user data values specified in the related RequestIdentifyContact request.
EventInsert This event is returned after a new contact is interested using RequestInsert.
EventInsertInteraction This event indicates that a new interaction was created in UCS.
EventInteractionListGet This event returns a list of Interactions matching the criteria specified by RequestInteractionListGet.
EventInteractionListGetNextPage This event returns the next interaction in the list that was returned by EventInteractionListGet.
EventInteractionListRelease This event indicates that list of interactions specified in RequestInteractionListRelease has been released.
EventMergeContacts Indicates that RequestMergeContacts was successful, and returns the ID of the merge request.
EventMergeListGet This event returns a UCS-wide list of merged agents.
EventMergeListGetNextPage This event delivers the next portion of the merge records from the previously built MergeList.
EventMergeListRelease This event returns all (or some, depending on filtering) of the interactions for a specified Contact.
EventMoveCategory This event indicates that a category was successfully moved.
EventRefresh Response of 'RequestRefresh' request.
EventRemoveAllAttributes Indicates that all attributes were successfully removed from a contact.
EventRemoveDocument This event indicates that a Document was successfully removed.
EventRenderFieldCodes This event returns the adjusted block of text, after a block of template text is rendered to replace field codes with actual values.
EventRestoreStandardResponseRevision This event indicates that the RequestRestoreStandardResponseRevision was successful.
EventSearch This event returns a list of UCS documents — standard responses, contacts, or interactions — that match the string-based queries submitted in RequestSearch.
EventSetInteractionStatus This event indicates that the interaction status has changed.
EventSetProperties Notifies about insert operation success.
EventStopInteraction Indicates that the interaction specified in the related RequestStopInteraction has stopped correctly.
EventUnMergeContacts This event indicates that the previously merged contacts were rolled back successfully.
EventUpdateAttributes Indicates that the related RequestUpdateAttributes was successful.
EventUpdateCategory This event indicates that a category was successfully updated.
EventUpdateCategoryAttribute This event indicates that a category attribute was successfully updated.
EventUpdateDocument This event indicates that the specified document was updated successfully.
EventUpdateFieldCode This event indicates that a field code was successfully updated.
EventUpdateFieldValue Deprecated. This message is deprecated in UCS 9.0
EventUpdateInteraction This event indicates that the interaction attributes and binary content were updated correctly.
EventUpdateModel  
EventUpdateScreeningRule This event indicates that a screening rule was successfully updated.
EventUpdateStandardResponse Notifies about update operation success.
EventUpdateTrainingDataObject  
EventValidateFieldCodes This event returns a list of any errors that were received after trying to validate the text specified in RequestValidateFieldCodes.
 


Platform SDK Java 8.5 API Reference

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Document version: 8.5.302.00
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