Platform SDK Java 8.5 API Reference

Uses of Package
com.genesyslab.platform.openmedia.protocol.interactionserver.requests.interactionmanagement

Packages that use com.genesyslab.platform.openmedia.protocol.interactionserver.requests.interactionmanagement
com.genesyslab.platform.openmedia.protocol.interactionserver.requests.interactionmanagement   
 

Classes in com.genesyslab.platform.openmedia.protocol.interactionserver.requests.interactionmanagement used by com.genesyslab.platform.openmedia.protocol.interactionserver.requests.interactionmanagement
RequestCancelInvite
          The purpose of this request is to allow agent application (or a proxy application) to cancel its invitation after transfer, conference or intrusion without waiting for invitation timeout which might be too long.
RequestCancelWorkbinNotifications
          With this request, an agent application cancels notifications of changes to the content of a specified workbin.
RequestChangeProperties
          With this request, a media server, agent application, or URS can change the properties of an interaction.
RequestConference
          With this request, an agent asks to initiate a conference with another agent.
RequestDeliver
          With this request, the routing engine instructs Interaction Server to deliver an interaction to an agent.
RequestDistributeEvent
          The new request of the Interaction Server protocol allows clients to request the server to distribute custom reporting events to reporting clients based on current client registration and other rules applied to standard reporting events.
RequestFindInteractions
          This request represents a flexible interface for finding interactions by their properties.
RequestGetInteractionProperties
          The purpose is to provide the ability for the client to get interaction properties by external id instead of interaction id.
RequestGetSnapshotInteractions
          With this request, an agent application asks for a list of the interactions in a previously-taken snapshot.
RequestGetWorkbinContent
          With this request, an agent asks for information on the contents of a workbin instance.
RequestHold
          The purpose is to provide the ability for interaction server clients to pause processing of any specific interaction and resume processing later.
RequestLeaveInteraction
          With this request, an agent that is participating in a conference indicates that it is no longer processing the interaction and wishes to leave the conference.
RequestLockInteraction
          With this request, an agent application asks Interaction Server to lock a specified interaction in the context of a specified snapshot.
RequestMoveInteractions
          Note: This request is only designed for use with RequestTakeSnapshot, and will only work in the context of an existing snapshot.
RequestPlaceInQueue
          With this request, an agent application or URS can place an interaction into a specified queue.
RequestPlaceInWorkbin
          With this request, an agent application or URS can place an interaction into a specified workbin instance.
RequestPull
          With this request, an agent application can pull interactions for processing.
RequestReleaseSnapshot
          With this request, an agent application asks Interaction Server to release a snapshot.
RequestResume
          The purpose is to provide the ability for interaction server clients to pause processing of any specific interaction and resume processing later.
RequestStopProcessing
          With this request, a media server, agent application, or URS can stop interaction processing and delete the interaction from the Interaction Server database.
RequestSubmit
          With this request, either a media server or an agent application can submit a new interaction for processing.
RequestTakeSnapshot
          With this request, an agent application asks Interaction Server to take a snapshot; that is, to capture a list of all interactions that meet certain conditions.
RequestTransfer
          With this request, an agent application can transfer an interaction to another agent.
RequestUnlockInteraction
          With this request, an agent application asks Interaction Server to unlock a specified interaction in the context of a specified snapshot.
RequestWorkbinNotifications
          With this request, an agent application can subscribe to be notified of changes to the content of a specified workbin.
RequestWorkflowConfiguration
          With this request, an agent can obtain queues and views configuration directly through Interaction Server (instead of going through Configuration Server or keeping its own configuration data elsewhere).
 


Platform SDK Java 8.5 API Reference

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Document version: 8.5.302.00
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