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Protocol
classes that your applications can use to set up communication with Universal Contact Server, including UniversalContactServerProtocol.
See:
Description
Interface Summary | |
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UniversalContactServerProtocolHandshakeOptions | Dedicated interface to represent Universal Contact Server protocol handshake parameters. |
Class Summary | |
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ContactAttributeListConstants | |
ContactSearchCriteriaConstants | Default attribute names for contacts for SearchCriteria. |
ContactSortCriteriaConstants | |
InteractionAttributeListConstants | |
InteractionSearchCriteriaConstants | Default attribute names for contacts for SearchCriteria. |
InteractionSortCriteriaConstants | |
UniversalContactServerProtocol | Use a UniversalContactServerProtocol object to establish
communication between an agent application (or other client application)
and Universal Contact Server. |
UniversalContactServerProtocolListener | Customized ServerChannel component for handling of Genesys Universal Contact Server protocol clients. Here is a simple example of synchronous server side procedure:
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UniversalContactServerXmlMessageSerializer | UCS protocols' XmlMessageSerializer initialized with ContactServerProtocolFactory. |
This package contains the Protocol
classes that your applications can use to set up communication with Universal Contact Server, including UniversalContactServerProtocol.
When you write your applications, you will need to set up and open the appropriate Protocol
object. At that point you will be able to send messages to and receive from the Universal Contact Server you have connected with.
For more information on these messages, refer to the documentation for the Events and Requests packages associated with this SDK, for example com.genesyslab.platform.contacts.protocols.contactserver.events or com.genesyslab.platform.contacts.protocols.contactserver.requests.
For general information on the structure and usage of the Platform SDKs, please refer to the introductory articles located in the Platform SDK Developer's Guide.
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