Platform SDK Java 8.5 API Reference

Uses of Package
com.genesyslab.platform.openmedia.protocol.interactionserver.requests.agentmanagement

Packages that use com.genesyslab.platform.openmedia.protocol.interactionserver.requests.agentmanagement
com.genesyslab.platform.openmedia.protocol.interactionserver.requests.agentmanagement   
 

Classes in com.genesyslab.platform.openmedia.protocol.interactionserver.requests.agentmanagement used by com.genesyslab.platform.openmedia.protocol.interactionserver.requests.agentmanagement
RequestAddMedia
          The request is intended for agent application to indicate that new media capability has been added.
RequestAgentAvailable
          This request is used in configurations with multiple Interaction Servers.
RequestAgentLogin
          With this request, an agent application asks to log in to a primary Interaction Server.
RequestAgentLogout
          With this request, an agent application asks to logout from Interaction Server.
RequestAgentNotAvailable
          This request is used in configurations with multiple Interaction Servers.
RequestAgentState
          The purpose of this request is to allow agent application (or a proxy application) to get agent state after reconnect to Interaction Server.
RequestAgentWorkbinStats
          The purpose of this request is to allow agent application (or a proxy application) to request agent, place or group specific statistics for workbins.
RequestCancelNotReadyForMedia
          The request is intended for agent application to indicate that he is ready to handle interactions of the specified media.
RequestChangeAgentStateReason
          The request is intended for the agent application to indicate to reporting engines that the reason for the current agent state has changed.
RequestChangeMediaStateReason
          The request is intended for the agent application to indicate to reporting engines that the reason for the current media state has changed.
RequestDoNotDisturbOff
          The request should be used by agent application to turn off the 'do not disturb' mode.
RequestDoNotDisturbOn
          The request should be used by agent application to turn on the 'do not disturb' mode.
RequestNotReadyForMedia
          The request is intended for agent application to indicate that he is not ready to handle interactions of the specified media.
RequestPublish
          With this request, any client (except a proxy) asks to publish a user event regarding a specified topic.
RequestRemoveMedia
           
RequestStartPlaceAgentStateReporting
          With this request, the reporting engine can register with Interaction Server to receive reporting events regarding a specified resource.
RequestStartPlaceAgentStateReportingAll
          With this request, the reporting engine can register with Interaction Server to receive unsolicited events regarding specified reportable objects.
RequestStopPlaceAgentStateReporting
          With this request, the reporting engine can cancel its registration for reporting events regarding a specific resource.
RequestStopPlaceAgentStateReportingAll
          With this request, the reporting engine can cancel its registration for reporting events regarding specified reportable objects.
RequestSubscribe
          With this request, any client (except a proxy) can subscribe to receive user events regarding specified topic(s).
RequestUnsubscribe
          With this request, any client (except a proxy) can unsubscribe from receiving user events regarding specified topic(s).
RequestWorkbinStatistic
          With this request, an agent (supervisor) application asks for statistics regarding a specified workbin.
RequestWorkbinTypesInfo
          With this request, an agent (supervisor) application asks for information on configured workbins.
 


Platform SDK Java 8.5 API Reference

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Document version: 8.5.302.00
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