Platform SDK Java 8.5 API Reference

Package com.genesyslab.platform.openmedia.protocol.interactionserver.events.interactionmanagement

Class Summary
EventCustomReporting The purpose is to provide the ability for Interaction Server clients to generate their own custom reporting events that can be consumed by real time or historical reporting to calculate or generate more relevant and accurate business reports.
EventHeld The purpose of the event is to report the facts of interactions being placed on hold.
EventInteractionsFound The event is used to respond to the request RequestFindInteractions.
EventInteractionsMoved This event provides notification to agent applications that one or more interactions have been moved (or stopped) from a snapshot.
EventResumed The purpose of the event is to report the facts of interactions being resumed (after been on hold).
 


Platform SDK Java 8.5 API Reference

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Document version: 8.5.302.00
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