Platform SDK Java 8.5 API Reference

Package com.genesyslab.platform.reporting.protocol.statserver.events

This package contains many event messages, including EventInfo and EventCurrentTargetStateSnapshot, that give you statistical information.

See:
          Description

Class Summary
EventCurrentTargetStateSnapshot Contains the CurrentTargetStateSnapshot data structure, which includes multimedia-capacity information about agent, place, agent group, and place group states.
EventCurrentTargetStateTargetAdded Indicates that a member has been added to an agent or place group object.
EventCurrentTargetStateTargetRemoved Indicates that a member has been removed from an agent or place group object.
EventCurrentTargetStateTargetUpdated Indicates that the target's state has changed.
EventError Indicates that an error has occurred.
EventInfo Returns statistical information that does not concern routing targets.
EventServerMode  
EventStatisticClosed Indicates that Stat Server will no longer send information about a particular statistic.
EventStatisticInvalid Sent if a statistics is not being monitored, due to a lack of connectivity.
EventStatisticOpened Indicates that Stat Server will start sending information about the referenced statistic.
EventStatisticProfile Returns information about the currently available statistical types, time profiles, time ranges, or filters.
EventStatisticValid Sent after EventStatisticInvalid, to indicate that the connection has been restored.
 

Package com.genesyslab.platform.reporting.protocol.statserver.events Description

This package contains many event messages, including EventInfo and EventCurrentTargetStateSnapshot, that give you statistical information. It also has events that indicate the status of your statistics requests and of your server connection.

You can request statistical information using several of the requests described in the com.genesyslab.platform.reporting.protocol.statserver.requests package. For many of these requests, you will receive an EventInfo. Here is the output from the request, as demonstrated in the Using the Statistics Platform SDK article located in the Platform SDK Developer's Guide.


'EventInfo' ('2')
message attributes:
REQ_ID [int]    = 4
USER_REQ_ID [int] = -1
TM_SERVER [int] = 1244489620
TM_LENGTH [int] = 0
LONG_VALUE [int] = 0
VOID_VALUE [object] = AgentStatus {
        AgentId = Analyst001
        AgentStatus = 23
        Time = 1240840034
        PlaceStatus =   PlaceStatus = 23
        Time = 1240840034
        LoginId = LoggedOut
}

For more information on Genesys statistics and reporting, refer to the sections on "Metrics and Statistics for Solution Reporting" and "The Statistical Model" in the latest version of the Genesys Reporting Technical Reference Guide.

For general information on the structure and usage of the Platform SDKs, or an introduction to using the Statistics Platform SDK, please refer to the Platform SDK Developer's Guide.


Platform SDK Java 8.5 API Reference

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Document version: 8.5.302.00
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