Platform SDK Java 8.5 API Reference

Uses of Package
com.genesyslab.platform.contacts.protocol.contactserver.requests

Packages that use com.genesyslab.platform.contacts.protocol.contactserver.requests
com.genesyslab.platform.contacts.protocol.contactserver.requests   
com.genesyslab.platform.contacts.protocol.contactserver.runtime This package is used internally by the protocol. 
 

Classes in com.genesyslab.platform.contacts.protocol.contactserver.requests used by com.genesyslab.platform.contacts.protocol.contactserver.requests
RequestAddAgentStdRespFavorite
          Deprecated. This message is deprecated in UCS 9.0
RequestAddCategory
          Deprecated. This message is deprecated in UCS 9.0
RequestAddCategoryAttribute
          Deprecated. This message is deprecated in UCS 9.0
RequestAddCategoryRoot
          Deprecated. This message is deprecated in UCS 9.0
RequestAddDocument
          This request is intended to add a document to an Interaction.
RequestAddFieldCode
          Deprecated. This message is deprecated in UCS 9.0
RequestAddFieldValue
          Deprecated. This message is deprecated in UCS 9.0
RequestAddModel
          Deprecated. This message is deprecated in UCS 9.0
RequestAddScreeningRule
          Deprecated. This message is deprecated in UCS 9.0
RequestAddStandardResponse
          Deprecated. This message is deprecated in UCS 9.0
RequestAddStdRespUsage
          Deprecated. This message is deprecated in UCS 9.0
RequestAddTrainingDataObject
          Deprecated. This message is deprecated in UCS 9.0
RequestAssignInteractionToContact
          This request is intended for downloading of the complete SRL content from server to client.
RequestBoostDocument
          This request increases document priority towards requests.
RequestCheckForUpdates
          This request is intended for checking whether standard responses were updated or not since the time, provided as a time-stamp.
RequestContactListGet
          This request is intended for building a ScrollableList object based on provided constraints.
RequestContactListGetNextPage
          This request is intended for delivering the next portion of the contact objects, previously found by some constraints.
RequestContactListRelease
          This request is intended for releasing of previously created ScrollableList.
RequestCountInteractions
          This request returns the number of Interactions that match the specified filter.
RequestCreateStandardResponseRevision
          Deprecated. This message is deprecated in UCS 9.0
RequestDelete
          This request is intended for deletion of the contact by its ID.
RequestDeleteAgentStdRespFavorite
          Deprecated. This message is deprecated in UCS 9.0
RequestDeleteCategory
          Deprecated. This message is deprecated in UCS 9.0
RequestDeleteCategoryAttribute
          Deprecated. This message is deprecated in UCS 9.0
RequestDeleteCategoryRoot
          Deprecated. This message is deprecated in UCS 9.0
RequestDeleteFieldCode
          Deprecated. This message is deprecated in UCS 9.0
RequestDeleteFieldValue
          This request is intended to delete a field value.
RequestDeleteInteraction
          This request is intended for deleting of interaction from UCS.
RequestDeleteModel
          Deprecated. This message is deprecated in UCS 9.0
RequestDeleteProperties
          Deletes one, multiple or all key-value pairs for the specified person.
RequestDeleteScreeningRule
          Deprecated. This message is deprecated in UCS 9.0
RequestDeleteStandardResponse
          Deprecated. This message is deprecated in UCS 9.0
RequestDeleteTrainingDataObject
          Deprecated. This message is deprecated in UCS 9.0
RequestFindOrCreatePhoneCall
          This request finds an existing PhoneCall object.
RequestGetAgentStdRespFavorites
          Request a list of all Standard Response Favorites for a particular agent.
RequestGetAllCategories
          Deprecated. The message has been deprecated in UCS 8.5 and will not be implemented in UCS 9.0.
RequestGetAttributes
          This request is intended for obtaining the complete list of all Contact Attribute objects associated with this Contact.
RequestGetCategory
          This request returns a specified category.
RequestGetCategoryAttribute
          This request is intended for delivering the content of a category attribute.
RequestGetCategoryAttributes
          The request is intended for delivering all or some of category attributes (depending on filtering).
RequestGetContacts
          This request is intended for delivering a specific range of contacts based on search and sort criteria.
RequestGetDocument
          This request is used to return the binary content of a document.
RequestGetFieldCode
          This request is intended for delivering the content of a field code.
RequestGetFieldCodes
          The request is intended for delivering all of field codes.
RequestGetFieldValue
          This request is intended for delivering the content of a field value.
RequestGetFieldValues
          The request is intended for delivering all of field values.
RequestGetIndexProperties
          This request returns a list of the configured indexes in UCS, showing you which fields are searchable.
RequestGetInteractionContent
          This request is intended for delivering the binary content of the interaction.
RequestGetInteractionsForContact
          This request is intended for delivering all or some of the interactions (depending on filtering) for the contact in question.
RequestGetInteractionsWithStatus
          This request is intended for delivering the set of interactions with requested status.
RequestGetMergeDetail
          Requests merge details.
RequestGetModel
           
RequestGetModels
           
RequestGetProperties
          Gets one, multiple or all key-value pairs for the specified person.
RequestGetRootCategories
          This request returns a list of root categories from a particular tenant.
RequestGetScreeningRule
          This request is intended for delivering the content of a screening rule.
RequestGetScreeningRules
          he request is intended for delivering all or some of screening rules.
RequestGetServerTime
          Used to retrieve current time on UCS' server in ISO8601 Date Format.
RequestGetStandardResponse
          This request returns information about a requested standard response.
RequestGetStandardResponses
          This method is intended for downloading of all the versions of a Standard Response content for a standard response ID from server to client.
RequestGetSystemSettings
          The purpose is to provide available options.
RequestGetTrainingDataObject
           
RequestGetTrainingDataObjects
           
RequestGetVersion
          This request returns the current version of the UCS database.
RequestIdentifyContact
          This request is intended for identifying a Contact based on user data values.
RequestInsert
          This request is intended for contact creation.
RequestInsertInteraction
          This request is intended for creation of new interaction in UCS.
RequestInteractionListGet
          This request provides a list of Interactions that you can scroll through.
RequestInteractionListGetNextPage
          This request scrolls to the next interaction in the list that was returned by EventInteractionListGet.
RequestInteractionListRelease
          This request will release previously created list of interactions returned by com.genesyslab.platform.Contacts.Protocols.ContactServer.events.EventInteractionListGet.
RequestMergeContacts
          Request to merge two existing Contacts.
RequestMergeListGet
          This request is intended for building of UCS-wide MergeList or specific list for particular agent.
RequestMergeListGetNextPage
          This request is intended for delivering the next portion of the merge records from the previously built MergeList.
RequestMergeListRelease
          This request is intended for releasing of previously created MergeList.
RequestMoveCategory
          Deprecated. This message is deprecated in UCS 9.0
RequestRefresh
          Refresh a list of document to make sure they are up to date or still exists.
RequestRemoveAllAttributes
          This request removes all attributes from a specified contact.
RequestRemoveDocument
          This request is intended to remove a document.
RequestRenderFieldCodes
          This request takes a block of template text, and replaces generic field codes with the actual values specified.
RequestRestoreStandardResponseRevision
          Deprecated. This message is deprecated in UCS 9.0
RequestSearch
          This request provides the ability to search for UCS entries - standard responses, contacts, or interactions - that match the string-based queries you create.
RequestSetInteractionStatus
          This request is intended for changing interaction status.
RequestSetProperties
          This method allows inserting custom data for a desktop.
RequestStopInteraction
          This request is intended for stopping an Interaction.
RequestUnMergeContacts
          This request is intended for rolling back of the previous contact merge.
RequestUpdateAttributes
          This request is intended for updating contact attributes.
RequestUpdateCategory
          Deprecated. This message is deprecated in UCS 9.0
RequestUpdateCategoryAttribute
          Deprecated. This message is deprecated in UCS 9.0
RequestUpdateDocument
          This request is intended to update a document.
RequestUpdateFieldCode
          Deprecated. This message is deprecated in UCS 9.0
RequestUpdateFieldValue
          Deprecated. This message is deprecated in UCS 9.0
RequestUpdateInteraction
          This request is intended for updating of interaction attributes and binary content.
RequestUpdateModel
          Deprecated. This message is deprecated in UCS 9.0
RequestUpdateScreeningRule
          Deprecated. This message is deprecated in UCS 9.0
RequestUpdateStandardResponse
          Deprecated. This message is deprecated in UCS 9.0
RequestUpdateTrainingDataObject
          Deprecated. This message is deprecated in UCS 9.0
RequestValidateFieldCodes
          Validates the specified template.
 

Classes in com.genesyslab.platform.contacts.protocol.contactserver.requests used by com.genesyslab.platform.contacts.protocol.contactserver.runtime
RequestAddAgentStdRespFavorite
          Deprecated. This message is deprecated in UCS 9.0
RequestAddCategory
          Deprecated. This message is deprecated in UCS 9.0
RequestAddCategoryAttribute
          Deprecated. This message is deprecated in UCS 9.0
RequestAddCategoryRoot
          Deprecated. This message is deprecated in UCS 9.0
RequestAddDocument
          This request is intended to add a document to an Interaction.
RequestAddFieldCode
          Deprecated. This message is deprecated in UCS 9.0
RequestAddFieldValue
          Deprecated. This message is deprecated in UCS 9.0
RequestAddModel
          Deprecated. This message is deprecated in UCS 9.0
RequestAddScreeningRule
          Deprecated. This message is deprecated in UCS 9.0
RequestAddStandardResponse
          Deprecated. This message is deprecated in UCS 9.0
RequestAddStdRespUsage
          Deprecated. This message is deprecated in UCS 9.0
RequestAddTrainingDataObject
          Deprecated. This message is deprecated in UCS 9.0
RequestAssignInteractionToContact
          This request is intended for downloading of the complete SRL content from server to client.
RequestBoostDocument
          This request increases document priority towards requests.
RequestCheckForUpdates
          This request is intended for checking whether standard responses were updated or not since the time, provided as a time-stamp.
RequestContactListGet
          This request is intended for building a ScrollableList object based on provided constraints.
RequestContactListGetNextPage
          This request is intended for delivering the next portion of the contact objects, previously found by some constraints.
RequestContactListRelease
          This request is intended for releasing of previously created ScrollableList.
RequestCountInteractions
          This request returns the number of Interactions that match the specified filter.
RequestCreateStandardResponseRevision
          Deprecated. This message is deprecated in UCS 9.0
RequestDelete
          This request is intended for deletion of the contact by its ID.
RequestDeleteAgentStdRespFavorite
          Deprecated. This message is deprecated in UCS 9.0
RequestDeleteCategory
          Deprecated. This message is deprecated in UCS 9.0
RequestDeleteCategoryAttribute
          Deprecated. This message is deprecated in UCS 9.0
RequestDeleteCategoryRoot
          Deprecated. This message is deprecated in UCS 9.0
RequestDeleteFieldCode
          Deprecated. This message is deprecated in UCS 9.0
RequestDeleteFieldValue
          This request is intended to delete a field value.
RequestDeleteInteraction
          This request is intended for deleting of interaction from UCS.
RequestDeleteModel
          Deprecated. This message is deprecated in UCS 9.0
RequestDeleteProperties
          Deletes one, multiple or all key-value pairs for the specified person.
RequestDeleteScreeningRule
          Deprecated. This message is deprecated in UCS 9.0
RequestDeleteStandardResponse
          Deprecated. This message is deprecated in UCS 9.0
RequestDeleteTrainingDataObject
          Deprecated. This message is deprecated in UCS 9.0
RequestFindOrCreatePhoneCall
          This request finds an existing PhoneCall object.
RequestGetAgentStdRespFavorites
          Request a list of all Standard Response Favorites for a particular agent.
RequestGetAllCategories
          Deprecated. The message has been deprecated in UCS 8.5 and will not be implemented in UCS 9.0.
RequestGetAttributes
          This request is intended for obtaining the complete list of all Contact Attribute objects associated with this Contact.
RequestGetCategory
          This request returns a specified category.
RequestGetCategoryAttribute
          This request is intended for delivering the content of a category attribute.
RequestGetCategoryAttributes
          The request is intended for delivering all or some of category attributes (depending on filtering).
RequestGetContacts
          This request is intended for delivering a specific range of contacts based on search and sort criteria.
RequestGetDocument
          This request is used to return the binary content of a document.
RequestGetFieldCode
          This request is intended for delivering the content of a field code.
RequestGetFieldCodes
          The request is intended for delivering all of field codes.
RequestGetFieldValue
          This request is intended for delivering the content of a field value.
RequestGetFieldValues
          The request is intended for delivering all of field values.
RequestGetIndexProperties
          This request returns a list of the configured indexes in UCS, showing you which fields are searchable.
RequestGetInteractionContent
          This request is intended for delivering the binary content of the interaction.
RequestGetInteractionsForContact
          This request is intended for delivering all or some of the interactions (depending on filtering) for the contact in question.
RequestGetInteractionsWithStatus
          This request is intended for delivering the set of interactions with requested status.
RequestGetMergeDetail
          Requests merge details.
RequestGetModel
           
RequestGetModels
           
RequestGetProperties
          Gets one, multiple or all key-value pairs for the specified person.
RequestGetRootCategories
          This request returns a list of root categories from a particular tenant.
RequestGetScreeningRule
          This request is intended for delivering the content of a screening rule.
RequestGetScreeningRules
          he request is intended for delivering all or some of screening rules.
RequestGetServerTime
          Used to retrieve current time on UCS' server in ISO8601 Date Format.
RequestGetStandardResponse
          This request returns information about a requested standard response.
RequestGetStandardResponses
          This method is intended for downloading of all the versions of a Standard Response content for a standard response ID from server to client.
RequestGetSystemSettings
          The purpose is to provide available options.
RequestGetTrainingDataObject
           
RequestGetTrainingDataObjects
           
RequestGetVersion
          This request returns the current version of the UCS database.
RequestIdentifyContact
          This request is intended for identifying a Contact based on user data values.
RequestInsert
          This request is intended for contact creation.
RequestInsertInteraction
          This request is intended for creation of new interaction in UCS.
RequestInteractionListGet
          This request provides a list of Interactions that you can scroll through.
RequestInteractionListGetNextPage
          This request scrolls to the next interaction in the list that was returned by EventInteractionListGet.
RequestInteractionListRelease
          This request will release previously created list of interactions returned by com.genesyslab.platform.Contacts.Protocols.ContactServer.events.EventInteractionListGet.
RequestMergeContacts
          Request to merge two existing Contacts.
RequestMergeListGet
          This request is intended for building of UCS-wide MergeList or specific list for particular agent.
RequestMergeListGetNextPage
          This request is intended for delivering the next portion of the merge records from the previously built MergeList.
RequestMergeListRelease
          This request is intended for releasing of previously created MergeList.
RequestMoveCategory
          Deprecated. This message is deprecated in UCS 9.0
RequestRefresh
          Refresh a list of document to make sure they are up to date or still exists.
RequestRemoveAllAttributes
          This request removes all attributes from a specified contact.
RequestRemoveDocument
          This request is intended to remove a document.
RequestRenderFieldCodes
          This request takes a block of template text, and replaces generic field codes with the actual values specified.
RequestRestoreStandardResponseRevision
          Deprecated. This message is deprecated in UCS 9.0
RequestSearch
          This request provides the ability to search for UCS entries - standard responses, contacts, or interactions - that match the string-based queries you create.
RequestSetInteractionStatus
          This request is intended for changing interaction status.
RequestSetProperties
          This method allows inserting custom data for a desktop.
RequestStopInteraction
          This request is intended for stopping an Interaction.
RequestUnMergeContacts
          This request is intended for rolling back of the previous contact merge.
RequestUpdateAttributes
          This request is intended for updating contact attributes.
RequestUpdateCategory
          Deprecated. This message is deprecated in UCS 9.0
RequestUpdateCategoryAttribute
          Deprecated. This message is deprecated in UCS 9.0
RequestUpdateDocument
          This request is intended to update a document.
RequestUpdateFieldCode
          Deprecated. This message is deprecated in UCS 9.0
RequestUpdateFieldValue
          Deprecated. This message is deprecated in UCS 9.0
RequestUpdateInteraction
          This request is intended for updating of interaction attributes and binary content.
RequestUpdateModel
          Deprecated. This message is deprecated in UCS 9.0
RequestUpdateScreeningRule
          Deprecated. This message is deprecated in UCS 9.0
RequestUpdateStandardResponse
          Deprecated. This message is deprecated in UCS 9.0
RequestUpdateTrainingDataObject
          Deprecated. This message is deprecated in UCS 9.0
RequestValidateFieldCodes
          Validates the specified template.
 


Platform SDK Java 8.5 API Reference

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