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AgentStatus
and
PlaceGroup
.
See:
Description
Interface Summary | |
---|---|
IStatisticState | Deprecated. Use IStatisticStatus instead |
IStatisticStatus | Interface for all Status objects. |
Printable | This interface is designed to support ability to dump reporting data as plain text string with indentation on new lines. |
StatServerMessage | StatServerMessage is statistic server message marker. |
Class Summary | |
---|---|
ActionDataType | |
ActionsMask | The base class for "MainMask" and "RelativeMask" attributes. |
ActionType | |
AgentGroup | Contains information about an AgentGroup
in the Genesys Configuration Layer. |
AgentGroupReasons | |
AgentInfo | |
AgentInfoCollection | |
AgentReasons | |
AgentReasonsCollection | |
AgentStatus | Contains information about the status of a Person ,
which is configured in the Genesys Configuration Layer. |
AgentStatusesCollection | |
BaseCollection<T> | |
Campaign | |
CampaignActions | |
CampaignActionsMask | Possible type for "MainMask" and "RelativeMask" attributes. |
CampaignGroup | |
CampaignStatus | |
Capabilities | |
ConnectionId | |
CurrentTargetStateDelta | |
CurrentTargetStateInfo | |
CurrentTargetStateSnapshot | |
DataStreamType | |
DnAction | Contains information about actions related to a |
DnActionCollection | |
DnActionMask | Deprecated. Please use DnActionsMask class instead |
DnActions | Possible DN actions. |
DnActionsMask | Possible type for "MainMask" and "RelativeMask" attributes. |
DnStatus | Contains information about the status of a DN in the Genesys Configuration Layer. |
DnStatusesCollection | |
DnStatusEx | |
DnStatusExCollection | |
InternalUtils | For internal use only. |
MediaActionMask | Deprecated. Please use MediaActionsMask class instead |
MediaActions | |
MediaActionsMask | Possible type for "MainMask" and "RelativeMask" attributes. |
MediaCapacityInfo | |
MediaCapacityInfoCollection | |
Notification | |
NotificationMode | Specifies how often Stat Server will send updates on the requested statistical values. |
PlaceGroup | Contains information about a PlaceGroup in the Genesys Configuration Layer. |
PlaceStatus | Contains information about a the status of a Place in the Genesys Configuration Layer. |
PlaceStatusesCollection | |
QueueGroup | Contains information about a |
RequestInfo | |
RequestInfoCollection | |
RoutePointActions | |
RoutePointActionsMask | Possible type for "MainMask" and "RelativeMask" attributes. |
StatisticCategory | A statistical category is a general definition, for example, "TotalNumberPerSecond" or "CurrentTargetState," that determines how to calculate a statistic on the basis of one or two lists of actions (masks) supplied as separate elements of a statistical type. |
StatisticInterval | This enum defines time intervals used for calculating historical, aggregate values for statistics. |
StatisticMetric | |
StatisticMetricEx | |
StatisticObject | |
StatisticObjectType | Stat Server monitors statistical information on the object types listed in this enum; this object-type specification identifies which event model Stat Server uses in the acquisition of statistical values. |
StatisticProfile | Determines which type of statistics configuration information is being requested by a RequestGetStatisticProfile. |
StatisticSubject | The subject of the statistical calculation, which can be either a DN action or the status of an object; because statuses are merely highest-priority actions, the computations are the same for any subject, except for the Total Number, Total Time, Max Time, Min Time, and TotalAdjustedTime aggregated values. |
StatServerProtocolFactory | StatServer protocol specific messages factory. It is internally used by the StatServer protocol for messages transportation. |
StatusConverter | Internal class for status structures unpacking from StatServer binary data. |
StringList |
Enum Summary | |
---|---|
Capabilities.ClientCapabilities |
This package contains objects that correspond to objects in the
Genesys Configuration Layer, such as AgentStatus
and
PlaceGroup
. However, it is important to remember that the names
of objects in this package do not always correspond exactly to those
in the Configuration Layer.
For example, Agent
-related objects in this package, such as
AgentStatus
correspond to Person
-related objects in the
Configuration Layer.
For more information on Genesys statistics and reporting, refer to the sections on "Metrics and Statistics for Solution Reporting" and "The Statistical Model" in the latest version of the Genesys Reporting Technical Reference Guide.
For general information on the structure and usage of the Platform SDKs, please refer to the introductory articles located in the Platform SDK Developer's Guide.
For general information on the structure and usage of the Platform SDKs, or an introduction to the use of the Statistics Platform SDK, please refer to the introductory articles located in the Platform SDK Developer's Guide.
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