Class Summary |
RequestAddMedia |
The request is intended for agent application to indicate that new media capability has been added. |
RequestAgentAvailable |
This request is used in configurations with multiple Interaction Servers. |
RequestAgentLogin |
With this request, an agent application asks to log in to a primary Interaction Server. |
RequestAgentLogout |
With this request, an agent application asks to logout from Interaction Server. |
RequestAgentNotAvailable |
This request is used in configurations with multiple Interaction Servers. |
RequestAgentState |
The purpose of this request is to allow agent application (or a proxy application) to get agent state after reconnect to Interaction Server. |
RequestAgentWorkbinStats |
The purpose of this request is to allow agent application (or a proxy application) to request agent,
place or group specific statistics for workbins. |
RequestCancelNotReadyForMedia |
The request is intended for agent application to indicate that he is ready to handle interactions of the specified media. |
RequestChangeAgentStateReason |
The request is intended for the agent application to indicate to reporting engines that the reason for the current agent state has changed. |
RequestChangeMediaStateReason |
The request is intended for the agent application to indicate to reporting engines that the reason for the current media state has changed. |
RequestDoNotDisturbOff |
The request should be used by agent application to turn off the 'do not disturb' mode. |
RequestDoNotDisturbOn |
The request should be used by agent application to turn on the 'do not disturb' mode. |
RequestNotReadyForMedia |
The request is intended for agent application to indicate that he is not ready to handle interactions of the specified media. |
RequestPublish |
With this request, any client (except a proxy) asks to publish a
user event regarding a specified topic. |
RequestRemoveMedia |
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RequestStartPlaceAgentStateReporting |
With this request, the reporting engine can register with Interaction Server to
receive reporting events regarding a specified resource. |
RequestStartPlaceAgentStateReportingAll |
With this request, the reporting engine can register with Interaction Server to
receive unsolicited events regarding specified reportable objects. |
RequestStopPlaceAgentStateReporting |
With this request, the reporting engine can cancel its registration
for reporting events regarding a specific resource. |
RequestStopPlaceAgentStateReportingAll |
With this request, the reporting engine can cancel its registration for reporting
events regarding specified reportable objects. |
RequestSubscribe |
With this request, any client (except a proxy) can subscribe to receive
user events regarding specified topic(s). |
RequestUnsubscribe |
With this request, any client (except a proxy) can unsubscribe from
receiving user events regarding specified topic(s). |
RequestWorkbinStatistic |
With this request, an agent (supervisor) application asks for statistics regarding a
specified workbin. |
RequestWorkbinTypesInfo |
With this request, an agent (supervisor) application asks for information on
configured workbins. |