Platform SDK Java 8.5 API Reference

Package com.genesyslab.platform.voice.protocol.tserver.events

This package contains the Event messages that contain information about the status of your requests.

Note that you will normally want to set up a separate thread to wait for messages from T-Server.

See:
          Description

Class Summary
EventAbandoned The caller abandoned the call before it was answered.
EventACK T-Server has acknowledged a request received from a client application.
EventAddressInfo This event is generated as a response to the TQueryAddress() function and includes information specified by InfoType and InfoStatus about the telephony object specified by either ThisDN or ThisQueue.
EventAgentLogin The agent has logged in to the ACD group specified by ThisQueue.
EventAgentLogout The agent has logged out of the ACD group specified by ThisQueue.
EventAgentNotReady The agent is not ready to receive ACD calls.
EventAgentReady The agent is ready to receive ACD calls.
EventAgentReserved This event is generated as a positive response to the TReserveAgent() request, confirming that those of the parameters agent_dn, agent_id, and agent_place that were present in the request have been successfully reserved.
EventAnswerAccessNumber T-Server has processed a previously called TGetAccessNumber() function and has returned the requested access number.
EventAttachedDataChanged The attached data for the call has been changed.
EventBridged Used in situations where Coverage Path is available or bridged calls can be handled.
EventCallInfoChanged The call information has been changed.
EventDestinationBusy The called party specified by OtherDN is busy with another call.
EventDialing An attempt to make a call on behalf of the telephony object specified by ThisDN is in progress.
EventDigitsCollected The digits specified by CollectedDigits have been collected.
EventDiverted The call has been diverted from the queue to another telephony object.
EventDNBackInService The DN specified in the ThisDN attribute is back in service and can make or receive calls.
EventDNDOff The Do-Not-Disturb (DND) feature has been turned off for the telephony object specified by ThisDN.
EventDNDOn The Do-Not-Disturb (DND) feature has been turned on for the telephony object specified by ThisDN.
EventDNOutOfService The DN specified in the ThisDN attribute is out of service and cannot make or receive calls.
EventDtmfSent The specified Dtmf sequence has been sent.
EventError The requested function cannot be performed.
EventEstablished For the application associated with the calling party: the telephony object specified by OtherDN has answered (either the calling party answered or the switch simulated an answer if option auto-answer is set on the switch) and the connection has been established.
EventForwardCancel The Forwarding feature has been turned off for the telephony object specified by ThisDN.
EventForwardSet The Forwarding feature has been turned on for the telephony object specified by ThisDN.
EventHardwareError T-Server has detected inconsistent data or an incomplete event flow in switch messaging - for instance, a wrong checksum or missing attributes.
EventHeld The call has been placed on hold.
EventLinkConnected This event is generated in two ways: either as a notification that the connection between the switch and T-Server, through the CTI link, has been restored, or as a response to the TOpenServerEx() and TOpenServer() functions (that is, after connecting to T-Server) to indicate the current CTI-link status.
EventLinkDisconnected This event is generated as a notification that the connection between the switch and T-Server, through the CTI link, has been severed.
EventListenDisconnected The switch has registered Deaf mode for the specified telephony object (in OtherDN).
EventListenReconnected The switch has canceled Deaf mode for the specified telephony object.
EventLocationInfo This event is generated as a response to the TQueryLocation() function and includes information specified by InfoType about the remote location specified by the Location parameter.
EventMailBoxLogin The telephony object specified by ThisDN has logged in to the mailbox specified by the mbox_number parameter in the corresponding TLoginMailBox() function.
EventMailBoxLogout The telephony object specified by ThisDN has logged out of the mailbox it logged in to earlier.
EventMessageWaitingOff The Waiting indicator has been turned off for the telephony object specified by ThisDN.
EventMessageWaitingOn The Waiting indicator has been turned on for the telephony object specified by ThisDN.
EventMonitoringCancelled The call monitoring has been canceled either by a separate call to the TMonitorNextCall() function or to the TCancelMonitoring() function.
EventMonitoringNextCall A request to monitor the next call(s) has been accepted.
EventMuteOff A party identified by ThisDN is no longer in Mute (microphone-disabled) mode.
EventMuteOn A party identified by ThisDN is now in the Mute mode.
EventNetworkCallStatus This event contains all information about the current state of a multi-party call, and is sent whenever state changes.
EventNetworkPrivateInfo This event contains all information about the current state of a multi-party call, and is sent whenever state changes.
EventNetworkReached The call has reached the public network interface.
EventOffHook The telephony object specified by ThisDN has gone off-hook.
EventOnHook The telephony object specified by ThisDN has gone on-hook.
EventPartyAdded One or more parties has been added to the call as a result of a conference.
EventPartyChanged The telephony object specified by OtherDN has replaced the telephony object specified by OtherDN in the previously received event; or the PreviousConnID of the call has been given a new value, ConnID.
EventPartyDeleted The telephony object specified by OtherDN has been deleted from the conference call in question.
EventPartyInfo The information about the call specified by ConnID.
EventPrimaryChanged A change in the role of one of a pair of synchronized T-Servers in hot standby mode has taken place: the T-Server’s role has been changed from backup to primary.
EventPrivateInfo This event is generated both in response to a TPrivateService() function call and when it is used to notify selected sets of clients of T-Server–specific information.
EventQueued The call has been queued in the ACD group specified by ThisQueue.
EventQueueLogout The agent has logged out of the ACD queue specified by ThisQueue, but remains logged in to some other ACD queue.
EventRegistered The application has been registered to send requests and receive events regarding the telephony object specified by ThisDN.
EventRegisteredAll Deprecated. This message has been deprecated.
EventReleased The telephony object specified by ThisDN has disconnected or has been dropped from the call.
EventRemoteConnectionFailed The call failed to reach the remote switch or could not be treated as successful (for example, Iscc could not route the call to a requested destination DN).
EventRemoteConnectionSuccess The call has successfully reached the remote switch.
EventReqGetAccessNumberCanceled T-Server has canceled a previously called TGetAccessNumber() function before processing is complete.
EventResourceInfo  
EventRestoreConnection A synchronized connection between a pair of T-Servers in hot standby mode has been established, or the T-Server's role has been changed from primary to backup.
EventRetrieved The call has been retrieved from hold.
EventRinging A call has been delivered to the telephony object specified by ThisDN.
EventRouteRequest The call has been placed on the routing point specified by ThisDN, and the switch is waiting for routing instructions.
EventRouteUsed The call has been routed as requested in or has been default routed by the switch after the routing timeout has expired (that is, there was no routing instruction from the computer domain within the specified timeout).
EventServerInfo Delivers the information about T-Server specified in ServerVersion, ServerRole, and Capabilities.
EventSwitchInfo This event is generated as a response to the TQuerySwitch() function and includes the requested information.
EventTransactionStatus This feature allows T-Server clients to monitor ISCC transactions that occur during the call data transfer between T-Servers in a multi-site environment.
EventTreatmentApplied The call has been treated, and the Treatment Device (TD) is processing the treatment instruction.
EventTreatmentEnd The call has been treated and the Treatment Device (TD) is waiting for another instruction.
EventTreatmentNotApplied The call has not been treated for some reason.
EventTreatmentRequired A call has been placed to a treatment device port specified by ThisDN, and the switch or the treatment device is waiting for treatment instructions.
EventUnregistered The application's registration to send requests and receive events regarding the telephony object specified by ThisDN has been canceled.
EventUnregisteredAll Deprecated. This message has been deprecated.
EventUserEvent A user event from another client application has been received.
EventVoiceFileClosed The voice file specified by the file_handle parameter in the corresponding TCloseVoiceFile() function has been closed.
EventVoiceFileEndPlay The voice file specified by the file_handle parameter in the corresponding TPlayVoice() function has been played back completely.
EventVoiceFileOpened The voice file specified by the file_handle parameter in the corresponding TOpenVoiceFile() function has been opened.
 

Package com.genesyslab.platform.voice.protocol.tserver.events Description

This package contains the Event messages that contain information about the status of your requests.

Note that you will normally want to set up a separate thread to wait for messages from T-Server.

For general information on the structure and usage of the Platform SDKs, or additional introduction to the use of these messages, please refer to the introductory articles located in the Platform SDK Developer's Guide.


Platform SDK Java 8.5 API Reference

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Document version: 8.5.302.00
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