Platform SDK Java 8.5 API Reference

Package com.genesyslab.platform.contacts.protocol

This package contains the Protocol classes that your applications can use to set up communication with Universal Contact Server, including UniversalContactServerProtocol.

See:
          Description

Interface Summary
UniversalContactServerProtocolHandshakeOptions Dedicated interface to represent Universal Contact Server protocol handshake parameters.
 

Class Summary
ContactAttributeListConstants  
ContactSearchCriteriaConstants Default attribute names for contacts for SearchCriteria.
ContactSortCriteriaConstants  
InteractionAttributeListConstants  
InteractionSearchCriteriaConstants Default attribute names for contacts for SearchCriteria.
InteractionSortCriteriaConstants  
UniversalContactServerProtocol Use a UniversalContactServerProtocol object to establish communication between an agent application (or other client application) and Universal Contact Server.
UniversalContactServerProtocolListener Customized ServerChannel component for handling of Genesys Universal Contact Server protocol clients.
Here is a simple example of synchronous server side procedure:
UniversalContactServerXmlMessageSerializer UCS protocols' XmlMessageSerializer initialized with ContactServerProtocolFactory.
 

Package com.genesyslab.platform.contacts.protocol Description

This package contains the Protocol classes that your applications can use to set up communication with Universal Contact Server, including UniversalContactServerProtocol.

When you write your applications, you will need to set up and open the appropriate Protocol object. At that point you will be able to send messages to and receive from the Universal Contact Server you have connected with.

For more information on these messages, refer to the documentation for the Events and Requests packages associated with this SDK, for example com.genesyslab.platform.contacts.protocols.contactserver.events or com.genesyslab.platform.contacts.protocols.contactserver.requests.

For general information on the structure and usage of the Platform SDKs, please refer to the introductory articles located in the Platform SDK Developer's Guide.


Platform SDK Java 8.5 API Reference

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Document version: 8.5.302.00
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