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Platform SDK Java 8.5 API Reference | |||||||||
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Class Summary | |
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RequestAddAgentStdRespFavorite | Deprecated. This message is deprecated in UCS 9.0 |
RequestAddCategory | Deprecated. This message is deprecated in UCS 9.0 |
RequestAddCategoryAttribute | Deprecated. This message is deprecated in UCS 9.0 |
RequestAddCategoryRoot | Deprecated. This message is deprecated in UCS 9.0 |
RequestAddDocument | This request is intended to add a document to an Interaction. |
RequestAddFieldCode | Deprecated. This message is deprecated in UCS 9.0 |
RequestAddFieldValue | Deprecated. This message is deprecated in UCS 9.0 |
RequestAddModel | Deprecated. This message is deprecated in UCS 9.0 |
RequestAddScreeningRule | Deprecated. This message is deprecated in UCS 9.0 |
RequestAddStandardResponse | Deprecated. This message is deprecated in UCS 9.0 |
RequestAddStdRespUsage | Deprecated. This message is deprecated in UCS 9.0 |
RequestAddTrainingDataObject | Deprecated. This message is deprecated in UCS 9.0 |
RequestAssignInteractionToContact | This request is intended for downloading of the complete SRL content from server to client. |
RequestBoostDocument | This request increases document priority towards requests. |
RequestCheckForUpdates | This request is intended for checking whether standard responses were updated or not since the time, provided as a time-stamp. |
RequestContactListGet | This request is intended for building a ScrollableList object based on provided constraints. |
RequestContactListGetNextPage | This request is intended for delivering the next portion of the contact objects, previously found by some constraints. |
RequestContactListRelease | This request is intended for releasing of previously created ScrollableList. |
RequestCountInteractions | This request returns the number of Interactions that match the specified filter. |
RequestCreateStandardResponseRevision | Deprecated. This message is deprecated in UCS 9.0 |
RequestDelete | This request is intended for deletion of the contact by its ID. |
RequestDeleteAgentStdRespFavorite | Deprecated. This message is deprecated in UCS 9.0 |
RequestDeleteCategory | Deprecated. This message is deprecated in UCS 9.0 |
RequestDeleteCategoryAttribute | Deprecated. This message is deprecated in UCS 9.0 |
RequestDeleteCategoryRoot | Deprecated. This message is deprecated in UCS 9.0 |
RequestDeleteFieldCode | Deprecated. This message is deprecated in UCS 9.0 |
RequestDeleteFieldValue | This request is intended to delete a field value. |
RequestDeleteInteraction | This request is intended for deleting of interaction from UCS. |
RequestDeleteModel | Deprecated. This message is deprecated in UCS 9.0 |
RequestDeleteProperties | Deletes one, multiple or all key-value pairs for the specified person. |
RequestDeleteScreeningRule | Deprecated. This message is deprecated in UCS 9.0 |
RequestDeleteStandardResponse | Deprecated. This message is deprecated in UCS 9.0 |
RequestDeleteTrainingDataObject | Deprecated. This message is deprecated in UCS 9.0 |
RequestFindOrCreatePhoneCall | This request finds an existing PhoneCall object. |
RequestGetAgentStdRespFavorites | Request a list of all Standard Response Favorites for a particular agent. |
RequestGetAllCategories | Deprecated. The message has been deprecated in UCS 8.5 and will not be implemented in UCS 9.0. |
RequestGetAttributes | This request is intended for obtaining the complete list of all Contact Attribute objects associated with this Contact. |
RequestGetCategory | This request returns a specified category. |
RequestGetCategoryAttribute | This request is intended for delivering the content of a category attribute. |
RequestGetCategoryAttributes | The request is intended for delivering all or some of category attributes (depending on filtering). |
RequestGetContacts | This request is intended for delivering a specific range of contacts based on search and sort criteria. |
RequestGetDocument | This request is used to return the binary content of a document. |
RequestGetFieldCode | This request is intended for delivering the content of a field code. |
RequestGetFieldCodes | The request is intended for delivering all of field codes. |
RequestGetFieldValue | This request is intended for delivering the content of a field value. |
RequestGetFieldValues | The request is intended for delivering all of field values. |
RequestGetIndexProperties | This request returns a list of the configured indexes in UCS, showing you which fields are searchable. |
RequestGetInteractionContent | This request is intended for delivering the binary content of the interaction. |
RequestGetInteractionsForContact | This request is intended for delivering all or some of the interactions (depending on filtering) for the contact in question. |
RequestGetInteractionsWithStatus | This request is intended for delivering the set of interactions with requested status. |
RequestGetMergeDetail | Requests merge details. |
RequestGetModel | |
RequestGetModels | |
RequestGetProperties | Gets one, multiple or all key-value pairs for the specified person. |
RequestGetRootCategories | This request returns a list of root categories from a particular tenant. |
RequestGetScreeningRule | This request is intended for delivering the content of a screening rule. |
RequestGetScreeningRules | he request is intended for delivering all or some of screening rules. |
RequestGetServerTime | Used to retrieve current time on UCS' server in ISO8601 Date Format. |
RequestGetStandardResponse | This request returns information about a requested standard response. |
RequestGetStandardResponses | This method is intended for downloading of all the versions of a Standard Response content for a standard response ID from server to client. |
RequestGetSystemSettings | The purpose is to provide available options. |
RequestGetTrainingDataObject | |
RequestGetTrainingDataObjects | |
RequestGetVersion | This request returns the current version of the UCS database. |
RequestIdentifyContact | This request is intended for identifying a Contact based on user data values. |
RequestInsert | This request is intended for contact creation. |
RequestInsertInteraction | This request is intended for creation of new interaction in UCS. |
RequestInteractionListGet | This request provides a list of Interactions that you can scroll through. |
RequestInteractionListGetNextPage | This request scrolls to the next interaction in the list that was returned by EventInteractionListGet. |
RequestInteractionListRelease | This request will release previously created list of interactions returned
by com.genesyslab.platform.Contacts.Protocols.ContactServer.events.EventInteractionListGet . |
RequestMergeContacts | Request to merge two existing Contacts. |
RequestMergeListGet | This request is intended for building of UCS-wide MergeList or specific list for particular agent. |
RequestMergeListGetNextPage | This request is intended for delivering the next portion of the merge records from the previously built MergeList. |
RequestMergeListRelease | This request is intended for releasing of previously created MergeList. |
RequestMoveCategory | Deprecated. This message is deprecated in UCS 9.0 |
RequestRefresh | Refresh a list of document to make sure they are up to date or still exists. |
RequestRemoveAllAttributes | This request removes all attributes from a specified contact. |
RequestRemoveDocument | This request is intended to remove a document. |
RequestRenderFieldCodes | This request takes a block of template text, and replaces generic field codes with the actual values specified. |
RequestRestoreStandardResponseRevision | Deprecated. This message is deprecated in UCS 9.0 |
RequestSearch | This request provides the ability to search for UCS entries - standard responses, contacts, or interactions - that match the string-based queries you create. |
RequestSetInteractionStatus | This request is intended for changing interaction status. |
RequestSetProperties | This method allows inserting custom data for a desktop. |
RequestStopInteraction | This request is intended for stopping an Interaction. |
RequestUnMergeContacts | This request is intended for rolling back of the previous contact merge. |
RequestUpdateAttributes | This request is intended for updating contact attributes. |
RequestUpdateCategory | Deprecated. This message is deprecated in UCS 9.0 |
RequestUpdateCategoryAttribute | Deprecated. This message is deprecated in UCS 9.0 |
RequestUpdateDocument | This request is intended to update a document. |
RequestUpdateFieldCode | Deprecated. This message is deprecated in UCS 9.0 |
RequestUpdateFieldValue | Deprecated. This message is deprecated in UCS 9.0 |
RequestUpdateInteraction | This request is intended for updating of interaction attributes and binary content. |
RequestUpdateModel | Deprecated. This message is deprecated in UCS 9.0 |
RequestUpdateScreeningRule | Deprecated. This message is deprecated in UCS 9.0 |
RequestUpdateStandardResponse | Deprecated. This message is deprecated in UCS 9.0 |
RequestUpdateTrainingDataObject | Deprecated. This message is deprecated in UCS 9.0 |
RequestValidateFieldCodes | Validates the specified template. |
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Platform SDK Java 8.5 API Reference | |||||||||
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