Platform SDK Java 8.5 API Reference

Package com.genesyslab.platform.contacts.protocol.contactserver.requests

Class Summary
RequestAddAgentStdRespFavorite Deprecated. This message is deprecated in UCS 9.0
RequestAddCategory Deprecated. This message is deprecated in UCS 9.0
RequestAddCategoryAttribute Deprecated. This message is deprecated in UCS 9.0
RequestAddCategoryRoot Deprecated. This message is deprecated in UCS 9.0
RequestAddDocument This request is intended to add a document to an Interaction.
RequestAddFieldCode Deprecated. This message is deprecated in UCS 9.0
RequestAddFieldValue Deprecated. This message is deprecated in UCS 9.0
RequestAddModel Deprecated. This message is deprecated in UCS 9.0
RequestAddScreeningRule Deprecated. This message is deprecated in UCS 9.0
RequestAddStandardResponse Deprecated. This message is deprecated in UCS 9.0
RequestAddStdRespUsage Deprecated. This message is deprecated in UCS 9.0
RequestAddTrainingDataObject Deprecated. This message is deprecated in UCS 9.0
RequestAssignInteractionToContact This request is intended for downloading of the complete SRL content from server to client.
RequestBoostDocument This request increases document priority towards requests.
RequestCheckForUpdates This request is intended for checking whether standard responses were updated or not since the time, provided as a time-stamp.
RequestContactListGet This request is intended for building a ScrollableList object based on provided constraints.
RequestContactListGetNextPage This request is intended for delivering the next portion of the contact objects, previously found by some constraints.
RequestContactListRelease This request is intended for releasing of previously created ScrollableList.
RequestCountInteractions This request returns the number of Interactions that match the specified filter.
RequestCreateStandardResponseRevision Deprecated. This message is deprecated in UCS 9.0
RequestDelete This request is intended for deletion of the contact by its ID.
RequestDeleteAgentStdRespFavorite Deprecated. This message is deprecated in UCS 9.0
RequestDeleteCategory Deprecated. This message is deprecated in UCS 9.0
RequestDeleteCategoryAttribute Deprecated. This message is deprecated in UCS 9.0
RequestDeleteCategoryRoot Deprecated. This message is deprecated in UCS 9.0
RequestDeleteFieldCode Deprecated. This message is deprecated in UCS 9.0
RequestDeleteFieldValue This request is intended to delete a field value.
RequestDeleteInteraction This request is intended for deleting of interaction from UCS.
RequestDeleteModel Deprecated. This message is deprecated in UCS 9.0
RequestDeleteProperties Deletes one, multiple or all key-value pairs for the specified person.
RequestDeleteScreeningRule Deprecated. This message is deprecated in UCS 9.0
RequestDeleteStandardResponse Deprecated. This message is deprecated in UCS 9.0
RequestDeleteTrainingDataObject Deprecated. This message is deprecated in UCS 9.0
RequestFindOrCreatePhoneCall This request finds an existing PhoneCall object.
RequestGetAgentStdRespFavorites Request a list of all Standard Response Favorites for a particular agent.
RequestGetAllCategories Deprecated. The message has been deprecated in UCS 8.5 and will not be implemented in UCS 9.0.
RequestGetAttributes This request is intended for obtaining the complete list of all Contact Attribute objects associated with this Contact.
RequestGetCategory This request returns a specified category.
RequestGetCategoryAttribute This request is intended for delivering the content of a category attribute.
RequestGetCategoryAttributes The request is intended for delivering all or some of category attributes (depending on filtering).
RequestGetContacts This request is intended for delivering a specific range of contacts based on search and sort criteria.
RequestGetDocument This request is used to return the binary content of a document.
RequestGetFieldCode This request is intended for delivering the content of a field code.
RequestGetFieldCodes The request is intended for delivering all of field codes.
RequestGetFieldValue This request is intended for delivering the content of a field value.
RequestGetFieldValues The request is intended for delivering all of field values.
RequestGetIndexProperties This request returns a list of the configured indexes in UCS, showing you which fields are searchable.
RequestGetInteractionContent This request is intended for delivering the binary content of the interaction.
RequestGetInteractionsForContact This request is intended for delivering all or some of the interactions (depending on filtering) for the contact in question.
RequestGetInteractionsWithStatus This request is intended for delivering the set of interactions with requested status.
RequestGetMergeDetail Requests merge details.
RequestGetModel  
RequestGetModels  
RequestGetProperties Gets one, multiple or all key-value pairs for the specified person.
RequestGetRootCategories This request returns a list of root categories from a particular tenant.
RequestGetScreeningRule This request is intended for delivering the content of a screening rule.
RequestGetScreeningRules he request is intended for delivering all or some of screening rules.
RequestGetServerTime Used to retrieve current time on UCS' server in ISO8601 Date Format.
RequestGetStandardResponse This request returns information about a requested standard response.
RequestGetStandardResponses This method is intended for downloading of all the versions of a Standard Response content for a standard response ID from server to client.
RequestGetSystemSettings The purpose is to provide available options.
RequestGetTrainingDataObject  
RequestGetTrainingDataObjects  
RequestGetVersion This request returns the current version of the UCS database.
RequestIdentifyContact This request is intended for identifying a Contact based on user data values.
RequestInsert This request is intended for contact creation.
RequestInsertInteraction This request is intended for creation of new interaction in UCS.
RequestInteractionListGet This request provides a list of Interactions that you can scroll through.
RequestInteractionListGetNextPage This request scrolls to the next interaction in the list that was returned by EventInteractionListGet.
RequestInteractionListRelease This request will release previously created list of interactions returned by com.genesyslab.platform.Contacts.Protocols.ContactServer.events.EventInteractionListGet.
RequestMergeContacts Request to merge two existing Contacts.
RequestMergeListGet This request is intended for building of UCS-wide MergeList or specific list for particular agent.
RequestMergeListGetNextPage This request is intended for delivering the next portion of the merge records from the previously built MergeList.
RequestMergeListRelease This request is intended for releasing of previously created MergeList.
RequestMoveCategory Deprecated. This message is deprecated in UCS 9.0
RequestRefresh Refresh a list of document to make sure they are up to date or still exists.
RequestRemoveAllAttributes This request removes all attributes from a specified contact.
RequestRemoveDocument This request is intended to remove a document.
RequestRenderFieldCodes This request takes a block of template text, and replaces generic field codes with the actual values specified.
RequestRestoreStandardResponseRevision Deprecated. This message is deprecated in UCS 9.0
RequestSearch This request provides the ability to search for UCS entries - standard responses, contacts, or interactions - that match the string-based queries you create.
RequestSetInteractionStatus This request is intended for changing interaction status.
RequestSetProperties This method allows inserting custom data for a desktop.
RequestStopInteraction This request is intended for stopping an Interaction.
RequestUnMergeContacts This request is intended for rolling back of the previous contact merge.
RequestUpdateAttributes This request is intended for updating contact attributes.
RequestUpdateCategory Deprecated. This message is deprecated in UCS 9.0
RequestUpdateCategoryAttribute Deprecated. This message is deprecated in UCS 9.0
RequestUpdateDocument This request is intended to update a document.
RequestUpdateFieldCode Deprecated. This message is deprecated in UCS 9.0
RequestUpdateFieldValue Deprecated. This message is deprecated in UCS 9.0
RequestUpdateInteraction This request is intended for updating of interaction attributes and binary content.
RequestUpdateModel Deprecated. This message is deprecated in UCS 9.0
RequestUpdateScreeningRule Deprecated. This message is deprecated in UCS 9.0
RequestUpdateStandardResponse Deprecated. This message is deprecated in UCS 9.0
RequestUpdateTrainingDataObject Deprecated. This message is deprecated in UCS 9.0
RequestValidateFieldCodes Validates the specified template.
 


Platform SDK Java 8.5 API Reference

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Document version: 8.5.302.00
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