Platform SDK Java 8.5 API Reference

Uses of Class
com.genesyslab.platform.applicationblocks.com.CfgBase

Packages that use CfgBase
com.genesyslab.platform.applicationblocks.com   
com.genesyslab.platform.applicationblocks.com.objects   
 

Uses of CfgBase in com.genesyslab.platform.applicationblocks.com
 

Subclasses of CfgBase in com.genesyslab.platform.applicationblocks.com
 class CfgBriefInfo
          The base class for all Configuration Server brief info structures.
 class CfgDelta
          This is a base class for all Configuration Server delta objects.
 class CfgObject
          This is a base class for all standalone Configuration Server objects.
 class CfgStructure
          The base class for all Configuration Server structures.
 

Methods in com.genesyslab.platform.applicationblocks.com that return CfgBase
 CfgBase CfgBase.clone()
           
 

Uses of CfgBase in com.genesyslab.platform.applicationblocks.com.objects
 

Subclasses of CfgBase in com.genesyslab.platform.applicationblocks.com.objects
 class CfgAccessGroup
          

Access Groups are groups of Persons who need to have the same set of permissions with respect to Configuration Database objects

The name of a access group must be unique within the tenant, but can coincide with the names of dn groups, place groups and agent groups of the same tenant.

 class CfgAccessGroupBrief
           
 class CfgACE
           
 class CfgACEID
           
 class CfgACL
           
 class CfgACLID
           
 class CfgActionCode
          

Action coding enables agents to report the business results of customer interactions, as well as to explain the reasons for certain operations.

 class CfgAddress
          

An address.

 class CfgAgentGroup
          

Groups of Agents are typically set up to provide particular sets of contact center services.

 class CfgAgentInfo
          

CfgAgentInfo contains information about an Agent.

 class CfgAgentLogin
          

Agent Logins are unique codes defined within a Switch and assigned to agents.

 class CfgAgentLoginInfo
          

Agent login information.

 class CfgAlarmCondition
          

Alarm Conditions specify events that you might want to know about and manage as soon as they occur.

 class CfgApplication
          

Applications are the various Genesys software programs that serve a contact center.

 class CfgAppPrototype
          

An application prototype.

 class CfgAppRank
          

Ranks allow Applications to control which of their functions to make available to the currently logged-in Person.

 class CfgAppServicePermission
          

The only purpose of service permission masks is to control what functionality of a certain application is available within the service where it is used.

 class CfgCallingList
          

Calling Lists are references to tables of information about the numbers to call during an outbound campaign.

 class CfgCallingListInfo
          

Information about a calling list.

 class CfgCampaign
          

Campaigns are structures for organizing and managing an automated process of making outbound calls to the destinations specified in Calling Lists.

 class CfgCampaignGroup
          

CfgCampaignGroup objects contain information about Campaign groups.

 class CfgCampaignGroupInfo
           
 class CfgConnInfo
          

CfgConnInfo contains information about a connection.

 class CfgDelSwitchAccess
           
 class CfgDeltaAccessGroup
          

The changes to make to a CfgAccessGroup object.

 class CfgDeltaActionCode
          

The changes to make to a CfgActionCode object.

 class CfgDeltaAgentGroup
          

The changes to make to a CfgAgentGroup object.

 class CfgDeltaAgentInfo
          

The changes to make to a CfgAgentInfo object.

 class CfgDeltaAgentLogin
          

The changes to make to a CfgAgentLogin object.

 class CfgDeltaAlarmCondition
          

The changes to make to a CfgAlarmCondition object.

 class CfgDeltaApplication
          

The changes to make to a CfgApplication object.

 class CfgDeltaAppPrototype
          

The changes to make to a CfgAppPrototype object.

 class CfgDeltaCallingList
          

CfgDeltaCallingList is applicable for Configuration Library/Server release 5.1.5xx and later.

 class CfgDeltaCampaign
          

CfgDeltaCampaign is applicable for Configuration Library/Server release 5.1.5xx and later.

 class CfgDeltaCampaignGroup
          

CfgDeltaCampaignGroup is applicable for Configuration Library/Server release 7.5 and later.

 class CfgDeltaDN
          

The changes to make to a CfgDN object.

 class CfgDeltaDNGroup
          

The changes to make to a CfgDNGroup object.

 class CfgDeltaEnumerator
          

The changes to make to a CfgEnumerator object.

 class CfgDeltaEnumeratorValue
          

The changes to make to a CfgEnumeratorValue object.

 class CfgDeltaField
          

The CfgDeltaField is applicable for Configuration Library/Server release 5.1.5xx and later.

 class CfgDeltaFilter
          

CfgDeltaFilter is applicable for Configuration Library/Server release 5.1.5xx and later.

 class CfgDeltaFolder
          

The changes to make to a CfgFolder object.

 class CfgDeltaFormat
          

The CfgDeltaFormat is applicable for Configuration Library/Server release 5.1.5xx and later.

 class CfgDeltaGroup
          

The changes to make to a CfgGroup object.

 class CfgDeltaGVPCustomer
          

This object is obsolete and no longer in use

 class CfgDeltaGVPIVRProfile
          

The changes to make to a CfgGVPIVRProfile object.

 class CfgDeltaGVPReseller
          

This object is obsolete and no longer in use.

 class CfgDeltaHost
          

The changes to make to a CfgHost object.

 class CfgDeltaIVR
          

The changes to make to a CfgIVR object.

 class CfgDeltaIVRPort
          

The changes to make to a CfgIVRPort object.

 class CfgDeltaObjectiveTable
          

The changes to make to a CfgObjectiveTable object.

 class CfgDeltaPerson
          

The changes to make to a CfgPerson object.

 class CfgDeltaPersonLastLogin
           
 class CfgDeltaPhysicalSwitch
          

The changes to make to a CfgPhysicalSwitch object.

 class CfgDeltaPlace
          

The changes to make to a CfgPlace object.

 class CfgDeltaPlaceGroup
          

The changes to make to a CfgPlaceGroup object.

 class CfgDeltaRole
          

The changes to make to a CfgRole object.

 class CfgDeltaScheduledTask
          

The changes to make to a CfgScheduledTask object.

 class CfgDeltaScript
          

The changes to make to a CfgScript object.

 class CfgDeltaService
          

The changes to make to a CfgService object.

 class CfgDeltaSkill
          

The changes to make to a CfgSkill object.

 class CfgDeltaStatDay
          

The changes to make to a CfgStatDay object.

 class CfgDeltaStatTable
          

The changes to make to a CfgStatTable object.

 class CfgDeltaSwitch
          

The changes to make to a CfgSwitch object.

 class CfgDeltaTableAccess
          

The CfgDeltaTableAccess is applicable for Configuration Library/Server release 5.1.5xx and later.

 class CfgDeltaTenant
          

The changes to make to a CfgTenant object.

 class CfgDeltaTimeZone
          

CfgDeltaTimeZone is applicable for Configuration Library/Server release 5.1.5xx and later.

 class CfgDeltaTransaction
          

The changes to make to a CfgTransaction object.

 class CfgDeltaTreatment
          

CfgDeltaTreatment is applicable for Configuration Library/Server release 5.1.5xx and later.

 class CfgDeltaVoicePrompt
          

The changes to make to a CfgVoicePrompt object.

 class CfgDetectEvent
           
 class CfgDN
          

A DN is a communication device that is uniquely identified by a directory number, where customer interactions (for example, telephone calls or e-mails) reside and are handled.

 class CfgDNAccessNumber
          

CfgDNAccessNumber displays a list of numbers that are dialed from the specified Switch to reach this DN.

 class CfgDNGroup
          

You can set up Groups of DNs for use in network-level routing algorithms and in some types of statistics.

 class CfgDNInfo
          

Information about a DN.

 class CfgEnumerator
          

CfgEnumerator objects are available enumerations, such as MediaType, Service Type, and others.

 class CfgEnumeratorValue
          

CfgEnumeratorValue objects contain all of the values for all available enumerators.

 class CfgField
          

Fields are single pieces of data within more complex data structures (for example, database records).

 class CfgFilter
          

Use Filters to specify conditions for data selection from a data repository (for example, from a database table).

 class CfgFolder
          

Folders can be used to create hierarchies of other types of objects.

 class CfgFormat
          

Use Formats to specify Fields that form a data structure (for example, a database table).

 class CfgGroup
          

A group.

 class CfgGVPCustomer
          

This object is obsolete and no longer in use

 class CfgGVPIVRProfile
          

A GVP Voice Application Profile is used by a GVP to define an voice application that can be executed upon request.

 class CfgGVPReseller
          

This object is obsolete and no longer in use.

 class CfgHost
          

Hosts are the computers that run the various CTI server applications in an environment.

 class CfgID
          

An object ID.

 class CfgIVR
          

An IVR (Interactive Voice Response) is a telephony object that contains IVR Ports; it is controlled through IVR interface drivers.

 class CfgIVRPort
          

An Interactive Voice Response (IVR) Port is a telephony object uniquely identified by the numbers within an IVR at which telephone calls may reside and be handled.

 class CfgMemberID
           
 class CfgObjectID
           
 class CfgObjectiveTable
          

Objective Tables are collections of Objective Records.

 class CfgObjectiveTableRecord
          

Objective Records define records within Objective Table objects.

 class CfgObjectResource
          

CfgObjectResource contains information about object's resource and related optional parameters.

 class CfgOS
          

CfgOS gives information about an operating system.

 class CfgOwnerID
           
 class CfgParentID
           
 class CfgPerson
          

Persons correspond to contact center personnel___including agents___who need access to CTI applications.

 class CfgPersonBrief
           
 class CfgPersonLastLogin
           
 class CfgPhones
          

 class CfgPhysicalSwitch
          

Switching Offices are the actual telephone switches that provide telephone service to contact centers.

 class CfgPlace
          

A Place is a location that has one or more DNs operated by a single agent.

 class CfgPlaceGroup
          

You can group Places if, according to the call-processing algorithms, the calls have to be distributed among a set of Places under the control of CTI applications rather than through the ACD mechanisms of the Switch.

 class CfgPortInfo
          

CfgPortInfo contains information about a listening port for a server.

 class CfgRemovalEvent
           
 class CfgResourceID
           
 class CfgRole
          

Roles are application functions assigned for some users/groups.

 class CfgRoleMember
          

CfgRoleMember gives information about member of a role.

 class CfgScheduledTask
          

A Scheduled Task is a GVP Object in which you schedule the GVP tasks

See also:

 class CfgScript
          

Scripts identify processing scenarios or treatments that can be applied to customer interactions.

 class CfgServer
          

A server.

 class CfgServerHostID
           
 class CfgServerVersion
           
 class CfgService
          

Solutions are sets of functions that applications provide.

 class CfgServiceInfo
          

 class CfgSkill
          

Skills are qualities or abilities that Agents possess.

 class CfgSkillLevel
          

CfgSkillLevel indicates an Agent's level of proficiency in a particular skill.

 class CfgSolutionComponent
          

CfgSolutionComponent displays a list of applications whose functionality this solution uses.

 class CfgSolutionComponentDefinition
          

CfgSolutionComponentDefinition lists the types of applications whose functionality this solution uses.

 class CfgStatDay
          

A Statistical Day is a numerically-expressed workload that a particular Agent Group is expected to handle during a particular business day.

 class CfgStatInterval
          

Use a Statistical Interval to associate each Statistical Interval with certain Statistical Values.

 class CfgStatTable
          

Statistical Tables are groups of Statistical Days that represent statistically-modeled performances of Agent Groups over a calendar period of up to one year.

 class CfgSubcode
          

You can use Subcodes to supplement Action Codes with more precise information about the reasons for a certain action.

 class CfgSwitch
          

A Switch is an aggregate of telephony resources within a Switching Office.

 class CfgSwitchAccessCode
          

CfgSwitchAccessCode contains a list of Access Codes that are used to place, route, or transfer calls from its Switch to other Switches in a multi-site installation.

 class CfgTableAccess
          

Table Access objects describe database tables of a specified Format and explain how to access these tables through Database Access Points.

 class CfgTenant
          

A Tenant is a business whose customer interactions are enabled or enhanced through services offered by a third party, typically a telecommunications service provider.

 class CfgTenantBrief
           
 class CfgTimeZone
          

Time Zones are predefined objects that provide CTI applications with information about world time zones.

 class CfgTransaction
          

Transactions define how CTI applications calculate customer-defined statistics.

 class CfgTreatment
          

Treatments, which are most often used in automated outbound campaigns, tell Outbound Contact Server (OCS) how to respond to an unsuccessful call result (a call that does not reach the intended party).

 class CfgUpdatePackageRecord
           
 class CfgVoicePrompt
          

Voice Prompts are call treatment objects that may include a set of actions to be applied to a called party.

 


Platform SDK Java 8.5 API Reference

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