Class Summary |
AgentDescription |
AgentDescription class. |
EventAccepted |
This event is not needed since EventPartyAdded with a party being an Agent reports the same. |
EventAck |
This event is a reply to a successfully executed request. |
EventActivityReport |
The purpose is to provide the means for an agent application to report in focus/out of focus interactions states. |
EventAgentAvailable |
Confirmation about successful request RequestAgentAvailable processing. |
EventAgentConnectionClosed |
This event provides notification to agent applications that use multiple connections to control
a single agent when one of the connections has been terminated. |
EventAgentInvited |
This event indicates that a resource has been invited to participate in
interaction handling. |
EventAgentLogin |
This event indicates that a resource has logged in. |
EventAgentLogout |
This event indicates that a resource has logged out. |
EventAgentNotAvailable |
Confirmation about successful request RequestAgentNotAvailable processing. |
EventAgentState |
The purpose of this event is to provide agent state as known by Interaction Server in response to RequestAgentState. |
EventAgentStateReasonChanged |
The event indicates that reason of current state of resource has changed. |
EventAgentWorkbinStats |
Response on RequestAgentWorkbinStats |
EventCurrentAgentStatus |
Stat Server uses this event to indicate the status of a particular resource. |
EventCustom |
Message for passing old style UR events to reporting. |
EventDoNotDisturbOff |
The event indicates that resource has left the state 'Do not disturb' and can now be used as a potential routing target. |
EventDoNotDisturbOn |
The event indicates that resource has been placed in state 'Do not disturb'. |
EventError |
This event is a reply to an unsuccessful request. |
EventExternalServiceRequested |
This event provides the means to report external service
activity-that is, activity by an ESP server such as classification,
acknowledgements, autoresponses, and so on. |
EventExternalServiceResponded |
This event provides the means to report external service
activity-that is, activity by an ESP server such as classification,
acknowledgements, autoresponses, and so on. |
EventForcedAgentStateChange |
This event provides the means to notify agent applications of agent
state changes that have been made by Interaction Server or another
component other than the agent application itself. |
EventForcedDisconnect |
The event is sent by Interaction Server to indicate that specific proxy client has been forced to disconnect. |
EventHint |
The purpose of the event is to advise a client about certain conditions.The client may choose to react or ignore the hint. |
EventInteractionProperties |
Retrives Interaction properties. |
EventInteractionSubmited |
This event indicates that a new interaction has been submitted for processing. |
EventInvite |
This event is sent to an agent application to notify the agent that
he or she has been selected to take part in processing an interaction. |
EventLocked |
This event notifies that interaction has been locked either by client's request to lock specific interaction in snapshot, or by request to take snapshot with locks. |
EventMediaAdded |
The request is intended for agent application to indicate that specific media capability has been removed. |
EventMediaRemoved |
|
EventMediaStateReasonChanged |
The event indicates that reason of current state of specific media type for the resource has changed. |
EventMessagePing |
Uses for testing purpose. |
EventNotReadyForMedia |
The event indicates that specified resource is not ready to handle interactions of specific media type. |
EventPartyAdded |
This event informs agent applications that a party has joined the
interaction processing. |
EventPartyRemoved |
This event indicates the departure of one of the parties that was processing the interaction. |
EventPlaceAgentState |
Interaction Server generates this event after the reporting engine
registers for a specified resource. |
EventPlacedInQueue |
This event indicates that the interaction has been placed in a queue. |
EventPlacedInWorkbin |
This event indicates that the interaction has been placed in a workbin. |
EventProcessingStopped |
This event indicates that processing has stopped, by implicit request from a client. |
EventPropertiesChanged |
This event is sent to agent applications, media servers, URS, and reporting engines
to indicate that interaction properties of the specified interaction have been changed. |
EventPulledInteractions |
This event is sent to agent applications or URS in response to RequestPull. |
EventReadyForMedia |
|
EventRejected |
This event indicates that a resource has rejected the invitation to
participate in interaction processing. |
EventRevoked |
This event indicates that Interaction Server has revoked an interaction from a resource. |
EventSnapshotInteractions |
With this event, Interaction Server indicates:
That it has taken a snapshot as requested by an agent application.
How many interactions are included in the snapshot.
Whether that number includes all interactions that meet the conditions specified in the request.
Direction: From Interaction Server to agent application. |
EventSnapshotTaken |
With this event, Interaction Server sends an agent application a list of
attributes that describe the interactions in a specified snapshot. |
EventTakenFromQueue |
This event indicates that an interaction has been taken out of the
queue either by a strategy for routing or by a resource for handling. |
EventTakenFromWorkbin |
This event indicates that an interaction has been taken out of the workbin. |
EventUnlocked |
This event notifies that interaction has been unlocked either by request to unlock specific interaction, or by releasing a snapshot it was locked in |
EventUserEvent |
The event is distributed to all client subscribed to user events regarding the specific topic. |
EventWorkbinContent |
With this event, is Interaction Server informs an agent application of
the interactions contained in a workbin. |
EventWorkbinContentChanged |
With this event, Interaction Server sends, to any agent
application that has requested it, notification of change in the contents of a workbin. |
EventWorkbinStatistic |
This event is Interaction Server's response to an agent application's
RequestWorkbinStatistic for the specified workbin type. |
EventWorkbinTypesInfo |
This event is Interaction Server's response to an agent
application's RequestWorkbinTypesInfo. |
EventWorkflowConfiguration |
This event provides an agent application with information on queues
and views configuration directly through Interaction Server (rather
than from the Configuration Layer). |