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Platform SDK Java 8.5 API Reference | |||||||||
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Packages that use ICfgBase | |
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com.genesyslab.platform.applicationblocks.com | |
com.genesyslab.platform.applicationblocks.com.objects |
Uses of ICfgBase in com.genesyslab.platform.applicationblocks.com |
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Subinterfaces of ICfgBase in com.genesyslab.platform.applicationblocks.com | |
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interface |
ICfgBriefInfo
The base interface for all Configuration Server brief info structures. |
interface |
ICfgDelta
|
interface |
ICfgObject
An interface that should be supported by all configuration classes (objects that can be independently retrieved from Config Server). |
interface |
ICfgStructure
An interface that should be supported by all configuration structures (configuration objects that are dependent on other configuration objects and can only be retrieved as part of some other object (class). |
Classes in com.genesyslab.platform.applicationblocks.com that implement ICfgBase | |
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class |
CfgBase
The parent class for all configuration objects categories including configuration objects child structures and classes. |
class |
CfgBriefInfo
The base class for all Configuration Server brief info structures. |
class |
CfgDelta
This is a base class for all Configuration Server delta objects. |
class |
CfgObject
This is a base class for all standalone Configuration Server objects. |
class |
CfgStructure
The base class for all Configuration Server structures. |
Uses of ICfgBase in com.genesyslab.platform.applicationblocks.com.objects |
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Classes in com.genesyslab.platform.applicationblocks.com.objects that implement ICfgBase | |
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class |
CfgAccessGroup
Access Groups are groups of Persons who need to have the same set of permissions with respect to Configuration Database objects The name of a access group must be unique within the tenant, but can coincide with the names of dn groups, place groups and agent groups of the same tenant. |
class |
CfgAccessGroupBrief
|
class |
CfgACE
|
class |
CfgACEID
|
class |
CfgACL
|
class |
CfgACLID
|
class |
CfgActionCode
Action coding enables agents to report the business results of customer interactions, as well as to explain the reasons for certain operations. |
class |
CfgAddress
An address. |
class |
CfgAgentGroup
Groups of Agents are typically set up to provide particular sets of contact center services. |
class |
CfgAgentInfo
CfgAgentInfo contains information about an Agent. |
class |
CfgAgentLogin
Agent Logins are unique codes defined within a Switch and assigned to agents. |
class |
CfgAgentLoginInfo
Agent login information. |
class |
CfgAlarmCondition
Alarm Conditions specify events that you might want to know about and manage as soon as they occur. |
class |
CfgApplication
Applications are the various Genesys software programs that serve a contact center. |
class |
CfgAppPrototype
An application prototype. |
class |
CfgAppRank
Ranks allow Applications to control which of their functions to make available to the currently logged-in Person. |
class |
CfgAppServicePermission
The only purpose of service permission masks is to control what functionality of a certain application is available within the service where it is used. |
class |
CfgCallingList
Calling Lists are references to tables of information about the numbers to call during an outbound campaign. |
class |
CfgCallingListInfo
Information about a calling list. |
class |
CfgCampaign
Campaigns are structures for organizing and managing an automated process of making outbound calls to the destinations specified in Calling Lists. |
class |
CfgCampaignGroup
CfgCampaignGroup objects contain information about Campaign
groups. |
class |
CfgCampaignGroupInfo
|
class |
CfgConnInfo
CfgConnInfo contains information about a connection. |
class |
CfgDelSwitchAccess
|
class |
CfgDeltaAccessGroup
The changes to make to a
CfgAccessGroup
object. |
class |
CfgDeltaActionCode
The changes to make to a
CfgActionCode
object. |
class |
CfgDeltaAgentGroup
The changes to make to a
CfgAgentGroup
object. |
class |
CfgDeltaAgentInfo
The changes to make to a
CfgAgentInfo
object. |
class |
CfgDeltaAgentLogin
The changes to make to a
CfgAgentLogin
object. |
class |
CfgDeltaAlarmCondition
The changes to make to a
CfgAlarmCondition
object. |
class |
CfgDeltaApplication
The changes to make to a
CfgApplication
object. |
class |
CfgDeltaAppPrototype
The changes to make to a
CfgAppPrototype
object. |
class |
CfgDeltaCallingList
CfgDeltaCallingList is applicable for
Configuration Library/Server release 5.1.5xx and later. |
class |
CfgDeltaCampaign
CfgDeltaCampaign is applicable for
Configuration Library/Server release 5.1.5xx and later. |
class |
CfgDeltaCampaignGroup
CfgDeltaCampaignGroup is applicable for
Configuration Library/Server release 7.5 and later. |
class |
CfgDeltaDN
The changes to make to a
CfgDN
object. |
class |
CfgDeltaDNGroup
The changes to make to a
CfgDNGroup
object. |
class |
CfgDeltaEnumerator
The changes to make to a
CfgEnumerator
object. |
class |
CfgDeltaEnumeratorValue
The changes to make to a
CfgEnumeratorValue
object. |
class |
CfgDeltaField
The CfgDeltaField is applicable for Configuration
Library/Server release 5.1.5xx and later. |
class |
CfgDeltaFilter
CfgDeltaFilter is applicable for Configuration
Library/Server release 5.1.5xx and later. |
class |
CfgDeltaFolder
The changes to make to a
CfgFolder
object. |
class |
CfgDeltaFormat
The CfgDeltaFormat is applicable for Configuration
Library/Server release 5.1.5xx and later. |
class |
CfgDeltaGroup
The changes to make to a
CfgGroup
object. |
class |
CfgDeltaGVPCustomer
This object is obsolete and no longer in use |
class |
CfgDeltaGVPIVRProfile
The changes to make to a
CfgGVPIVRProfile
object. |
class |
CfgDeltaGVPReseller
This object is obsolete and no longer in use. |
class |
CfgDeltaHost
The changes to make to a
CfgHost
object. |
class |
CfgDeltaIVR
The changes to make to a
CfgIVR
object. |
class |
CfgDeltaIVRPort
The changes to make to a
CfgIVRPort
object. |
class |
CfgDeltaObjectiveTable
The changes to make to a
CfgObjectiveTable
object. |
class |
CfgDeltaPerson
The changes to make to a
CfgPerson
object. |
class |
CfgDeltaPersonLastLogin
|
class |
CfgDeltaPhysicalSwitch
The changes to make to a
CfgPhysicalSwitch
object. |
class |
CfgDeltaPlace
The changes to make to a
CfgPlace
object. |
class |
CfgDeltaPlaceGroup
The changes to make to a
CfgPlaceGroup
object. |
class |
CfgDeltaRole
The changes to make to a
CfgRole
object. |
class |
CfgDeltaScheduledTask
The changes to make to a
CfgScheduledTask
object. |
class |
CfgDeltaScript
The changes to make to a
CfgScript
object. |
class |
CfgDeltaService
The changes to make to a
CfgService
object. |
class |
CfgDeltaSkill
The changes to make to a
CfgSkill
object. |
class |
CfgDeltaStatDay
The changes to make to a
CfgStatDay
object. |
class |
CfgDeltaStatTable
The changes to make to a
CfgStatTable
object. |
class |
CfgDeltaSwitch
The changes to make to a
CfgSwitch
object. |
class |
CfgDeltaTableAccess
The CfgDeltaTableAccess is applicable for
Configuration Library/Server release 5.1.5xx and later. |
class |
CfgDeltaTenant
The changes to make to a
CfgTenant
object. |
class |
CfgDeltaTimeZone
CfgDeltaTimeZone is applicable for
Configuration Library/Server release 5.1.5xx and later. |
class |
CfgDeltaTransaction
The changes to make to a
CfgTransaction
object. |
class |
CfgDeltaTreatment
CfgDeltaTreatment is applicable for
Configuration Library/Server release 5.1.5xx and later. |
class |
CfgDeltaVoicePrompt
The changes to make to a
CfgVoicePrompt
object. |
class |
CfgDetectEvent
|
class |
CfgDN
A DN is a communication device that is uniquely identified by a directory number, where customer interactions (for example, telephone calls or e-mails) reside and are handled. |
class |
CfgDNAccessNumber
CfgDNAccessNumber displays a list of numbers that are dialed from the specified Switch to reach this DN. |
class |
CfgDNGroup
You can set up Groups of DNs for use in network-level routing algorithms and in some types of statistics. |
class |
CfgDNInfo
Information about a DN. |
class |
CfgEnumerator
CfgEnumerator objects are available enumerations, such as
MediaType, Service Type, and others. |
class |
CfgEnumeratorValue
CfgEnumeratorValue objects contain all of the values for all
available enumerators. |
class |
CfgField
Fields are single pieces of data within more complex data structures (for example, database records). |
class |
CfgFilter
Use Filters to specify conditions for data selection from a data repository (for example, from a database table). |
class |
CfgFolder
Folders can be used to create hierarchies of other types of objects. |
class |
CfgFormat
Use Formats to specify Fields that form a data structure (for example, a database table). |
class |
CfgGroup
A group. |
class |
CfgGVPCustomer
This object is obsolete and no longer in use |
class |
CfgGVPIVRProfile
A GVP Voice Application Profile is used by a GVP to define an voice application that can be executed upon request. |
class |
CfgGVPReseller
This object is obsolete and no longer in use. |
class |
CfgHost
Hosts are the computers that run the various CTI server applications in an environment. |
class |
CfgID
An object ID. |
class |
CfgIVR
An IVR (Interactive Voice Response) is a telephony object that contains IVR Ports; it is controlled through IVR interface drivers. |
class |
CfgIVRPort
An Interactive Voice Response (IVR) Port is a telephony object uniquely identified by the numbers within an IVR at which telephone calls may reside and be handled. |
class |
CfgMemberID
|
class |
CfgObjectID
|
class |
CfgObjectiveTable
Objective Tables are collections of Objective Records. |
class |
CfgObjectiveTableRecord
Objective Records define records within Objective Table objects. |
class |
CfgObjectResource
CfgObjectResource contains information about object's resource and related optional parameters. |
class |
CfgOS
CfgOS gives information about an operating system. |
class |
CfgOwnerID
|
class |
CfgParentID
|
class |
CfgPerson
Persons correspond to contact center personnel___including agents___who need access to CTI applications. |
class |
CfgPersonBrief
|
class |
CfgPersonLastLogin
|
class |
CfgPhones
|
class |
CfgPhysicalSwitch
Switching Offices are the actual telephone switches that provide telephone service to contact centers. |
class |
CfgPlace
A Place is a location that has one or more DNs operated by a single agent. |
class |
CfgPlaceGroup
You can group Places if, according to the call-processing algorithms, the calls have to be distributed among a set of Places under the control of CTI applications rather than through the ACD mechanisms of the Switch. |
class |
CfgPortInfo
CfgPortInfo contains information about a listening port for a server. |
class |
CfgRemovalEvent
|
class |
CfgResourceID
|
class |
CfgRole
Roles are application functions assigned for some users/groups. |
class |
CfgRoleMember
CfgRoleMember gives information about member of a role. |
class |
CfgScheduledTask
A Scheduled Task is a GVP Object in which you schedule the GVP tasks See also: |
class |
CfgScript
Scripts identify processing scenarios or treatments that can be applied to customer interactions. |
class |
CfgServer
A server. |
class |
CfgServerHostID
|
class |
CfgServerVersion
|
class |
CfgService
Solutions are sets of functions that applications provide. |
class |
CfgServiceInfo
|
class |
CfgSkill
Skills are qualities or abilities that Agents possess. |
class |
CfgSkillLevel
CfgSkillLevel indicates an Agent's level of proficiency in a particular skill. |
class |
CfgSolutionComponent
CfgSolutionComponent displays a list of applications whose functionality this solution uses. |
class |
CfgSolutionComponentDefinition
CfgSolutionComponentDefinition lists the types of applications whose functionality this solution uses. |
class |
CfgStatDay
A Statistical Day is a numerically-expressed workload that a particular Agent Group is expected to handle during a particular business day. |
class |
CfgStatInterval
Use a Statistical Interval to associate each Statistical Interval with certain Statistical Values. |
class |
CfgStatTable
Statistical Tables are groups of Statistical Days that represent statistically-modeled performances of Agent Groups over a calendar period of up to one year. |
class |
CfgSubcode
You can use Subcodes to supplement Action Codes with more precise information about the reasons for a certain action. |
class |
CfgSwitch
A Switch is an aggregate of telephony resources within a Switching Office. |
class |
CfgSwitchAccessCode
CfgSwitchAccessCode contains a list of Access Codes that are used to place, route, or transfer calls from its Switch to other Switches in a multi-site installation. |
class |
CfgTableAccess
Table Access objects describe database tables of a specified Format and explain how to access these tables through Database Access Points. |
class |
CfgTenant
A Tenant is a business whose customer interactions are enabled or enhanced through services offered by a third party, typically a telecommunications service provider. |
class |
CfgTenantBrief
|
class |
CfgTimeZone
Time Zones are predefined objects that provide CTI applications with information about world time zones. |
class |
CfgTransaction
Transactions define how CTI applications calculate customer-defined statistics. |
class |
CfgTreatment
Treatments, which are most often used in automated outbound campaigns, tell Outbound Contact Server (OCS) how to respond to an unsuccessful call result (a call that does not reach the intended party). |
class |
CfgUpdatePackageRecord
|
class |
CfgVoicePrompt
Voice Prompts are call treatment objects that may include a set of actions to be applied to a called party. |
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Platform SDK Java 8.5 API Reference | |||||||||
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