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Platform SDK Java 8.5 API Reference | |||||||||
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Uses of ProtocolDescriptionSupport in com.genesyslab.platform.clusterprotocol |
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Subinterfaces of ProtocolDescriptionSupport in com.genesyslab.platform.clusterprotocol | |
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interface |
ClusterProtocol
Interface representing a client protocol connection on top of encapsulated multiple protocol connections to a cluster of similarly configured servers. |
Classes in com.genesyslab.platform.clusterprotocol that implement ProtocolDescriptionSupport | |
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class |
ClusterProtocolImpl<P extends ClientChannel,B extends ProtocolBuilder<P,B>>
Abstract implementation base of Cluster Protocol interface. It's a common functionality for all specific Cluster Protocols. |
Uses of ProtocolDescriptionSupport in com.genesyslab.platform.clusterprotocol.chat |
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Classes in com.genesyslab.platform.clusterprotocol.chat that implement ProtocolDescriptionSupport | |
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class |
FlexChatClusterProtocol
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Uses of ProtocolDescriptionSupport in com.genesyslab.platform.clusterprotocol.email |
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Classes in com.genesyslab.platform.clusterprotocol.email that implement ProtocolDescriptionSupport | |
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class |
EspEmailClusterProtocol
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Uses of ProtocolDescriptionSupport in com.genesyslab.platform.clusterprotocol.esp |
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Classes in com.genesyslab.platform.clusterprotocol.esp that implement ProtocolDescriptionSupport | |
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class |
EspClusterProtocol
External Service Cluster Protocol. |
Uses of ProtocolDescriptionSupport in com.genesyslab.platform.clusterprotocol.ucs |
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Classes in com.genesyslab.platform.clusterprotocol.ucs that implement ProtocolDescriptionSupport | |
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class |
UcsClusterProtocol
Universal Contact Server Cluster Protocol. |
Uses of ProtocolDescriptionSupport in com.genesyslab.platform.commons.protocol |
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Subinterfaces of ProtocolDescriptionSupport in com.genesyslab.platform.commons.protocol | |
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interface |
Protocol
Protocol is Input/Output Synchronous/Asynchronous channel. |
interface |
RequestContext
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Classes in com.genesyslab.platform.commons.protocol that implement ProtocolDescriptionSupport | |
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class |
AbstractProtocolFactory
|
class |
ClientChannel
ClientChannel is the parent class of all of the
Protocol classes used for client applications
in the Platform SDK, such as TServerProtocol and
ConfServerProtocol . |
class |
ClientChannelHandler
Base class for incoming clients connections channels on ServerChannel. |
class |
DuplexChannel
Allows for asynchronous two-way communication between a Platform SDK application and a server. |
class |
Message
This abstract class provides the interface used for all Event
classes. |
class |
ServerChannel
This channel accepts client connections on given local Endpoint .Method AbstractChannel.addChannelListener(ChannelListener) accepts ServerChannelListener ,
which provides notifications on incoming clients. |
Uses of ProtocolDescriptionSupport in com.genesyslab.platform.commons.protocol.runtime |
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Classes in com.genesyslab.platform.commons.protocol.runtime that implement ProtocolDescriptionSupport | |
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class |
com.genesyslab.platform.commons.protocol.runtime.CompoundValue
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Uses of ProtocolDescriptionSupport in com.genesyslab.platform.configuration.protocol |
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Classes in com.genesyslab.platform.configuration.protocol that implement ProtocolDescriptionSupport | |
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class |
ConfServerProtocol
Use a ConfServerProtocol object to establish
communication between application and Genesys Configuration Server. |
class |
ConfServerProtocolListener
Customized ServerChannel component for handling of Genesys Configuration Server protocol clients. Here is a simple example of synchronous server side procedure:
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Uses of ProtocolDescriptionSupport in com.genesyslab.platform.configuration.protocol.confserver |
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Classes in com.genesyslab.platform.configuration.protocol.confserver that implement ProtocolDescriptionSupport | |
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class |
ConfServerProtocolFactory
ConfServer protocol specific messages factory. It is internally used by the ConfServer protocol for messages transportation. |
Uses of ProtocolDescriptionSupport in com.genesyslab.platform.configuration.protocol.confserver.events |
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Classes in com.genesyslab.platform.configuration.protocol.confserver.events that implement ProtocolDescriptionSupport | |
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class |
EventAccountRead
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class |
EventAccountUpdated
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class |
EventAuthenticated
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class |
EventBriefInfo
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class |
EventError2
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class |
EventHistoryLogSent
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class |
EventLocaleRead
Server response with information from data resource repository corresponding to the requested LocaleID identifier. For example:
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class |
EventLocaleSets
Configuration Server response with information about configured localization sets. It contains array with integer identifiers (LCID) of available LocaleSet's. Usage sample:
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class |
EventNotificationRegistered
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class |
EventNotificationUnregistered
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class |
EventObjectCreated
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class |
EventObjectDeleted
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class |
EventObjectPermissionsRead
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class |
EventObjectsRead
Returns information about objects in the Genesys Configuration Layer. |
class |
EventObjectsSent
Indicates that Configuration Server has finished sending data in response to a RequestReadObjects message. |
class |
EventObjectUpdated
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class |
EventOperationalModeChanged
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class |
EventOperationalModeRead
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class |
EventPasswordChanged
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class |
EventPermissionsChanged
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class |
EventPermissionsNotificationRegistered
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class |
EventPermissionsNotificationUnregistered
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class |
EventPermissionsRead
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class |
EventPermissionsUpdated
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Uses of ProtocolDescriptionSupport in com.genesyslab.platform.configuration.protocol.confserver.requests.connectivity |
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Classes in com.genesyslab.platform.configuration.protocol.confserver.requests.connectivity that implement ProtocolDescriptionSupport | |
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class |
RequestHistoryLog
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Uses of ProtocolDescriptionSupport in com.genesyslab.platform.configuration.protocol.confserver.requests.locale |
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Classes in com.genesyslab.platform.configuration.protocol.confserver.requests.locale that implement ProtocolDescriptionSupport | |
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class |
RequestGetLocaleSets
Request for list of configured localization sets in Configuration Server. Usage sample:
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class |
RequestReadLocale
This request message does query for the information from data resource repository corresponding to the given LocaleID identifier (0 - default locale). For example:
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Uses of ProtocolDescriptionSupport in com.genesyslab.platform.configuration.protocol.confserver.requests.objects |
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Classes in com.genesyslab.platform.configuration.protocol.confserver.requests.objects that implement ProtocolDescriptionSupport | |
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class |
RequestCreateObject
Adds a new object with property values specified by ObjectType and ConfObject. |
class |
RequestDeleteObject
A request to delete an object from the Genesys Configuration Layer. |
class |
RequestGetBriefInfo
Requests brief information about the object(s) specified by ObjectType and Filter. |
class |
RequestReadObjects
A request to obtain information about objects in the Genesys Configuration Layer. |
class |
RequestReadObjects2
Requests complete information about the object(s) specified by XPath expression. |
class |
RequestRegisterNotification
Registers application to receive notifications on the objects specified in the Subscription list. |
class |
RequestUnregisterNotification
Unregisters application from receiving notifications on the objects specified in the Subscription list. |
class |
RequestUpdateObject
Sets new property values specified by ConfObject (delta object) for the object specified by ObjectType and delta_object. |
Uses of ProtocolDescriptionSupport in com.genesyslab.platform.configuration.protocol.confserver.requests.security |
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Classes in com.genesyslab.platform.configuration.protocol.confserver.requests.security that implement ProtocolDescriptionSupport | |
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class |
RequestAuthenticate
Authenticates user's credentials, but does not register it on Configuration Server. |
class |
RequestChangeOperationalMode
Requests change of server's operational mode. |
class |
RequestChangePassword
Changes password for specified user. |
class |
RequestReadAccount
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class |
RequestReadObjectPermissions
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class |
RequestReadOperationalMode
Requests information about server's operational mode. |
class |
RequestReadPermissions
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class |
RequestRegisterPermissionsNotification
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class |
RequestUnregisterPermissionsNotification
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class |
RequestUpdateAccount
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class |
RequestUpdatePermissions
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Uses of ProtocolDescriptionSupport in com.genesyslab.platform.configuration.protocol.confserver.runtime |
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Classes in com.genesyslab.platform.configuration.protocol.confserver.runtime that implement ProtocolDescriptionSupport | |
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class |
ConfServerInternalProtocolFactory
ConfServer protocol specific messages internal factory. It extends protocols' public factory with internal messages support and is internally used by the ConfServer protocol for messages transportation. It is designed for internal use only. |
Uses of ProtocolDescriptionSupport in com.genesyslab.platform.configuration.protocol.confserver.runtime.channel |
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Classes in com.genesyslab.platform.configuration.protocol.confserver.runtime.channel that implement ProtocolDescriptionSupport | |
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class |
EventProtocolVersion
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class |
EventSchemaFile
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class |
EventSchemaInfoRead
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class |
RequestProtocolVersion
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class |
RequestReadSchemaInfo
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class |
RequestRegisterClient2
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class |
RequestRestoreSession
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class |
RequestSchemaFile
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Uses of ProtocolDescriptionSupport in com.genesyslab.platform.configuration.protocol.runtime |
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Classes in com.genesyslab.platform.configuration.protocol.runtime that implement ProtocolDescriptionSupport | |
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class |
ConfServerAbstractProtocolFactory
Intermediate configuration protocol factory to inject default "protocol data" with default static configuration metadata description. |
Uses of ProtocolDescriptionSupport in com.genesyslab.platform.configuration.protocol.server |
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Classes in com.genesyslab.platform.configuration.protocol.server that implement ProtocolDescriptionSupport | |
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class |
ConfServerClientChannelHandler
Configuration Server protocol internal ClientChannelHandler. Note: This class is internal and is not supposed for explicit usage by applications. |
Uses of ProtocolDescriptionSupport in com.genesyslab.platform.contacts.protocol |
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Classes in com.genesyslab.platform.contacts.protocol that implement ProtocolDescriptionSupport | |
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class |
UniversalContactServerProtocol
Use a UniversalContactServerProtocol object to establish
communication between an agent application (or other client application)
and Universal Contact Server. |
class |
UniversalContactServerProtocolListener
Customized ServerChannel component for handling of Genesys Universal Contact Server protocol clients. Here is a simple example of synchronous server side procedure:
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Uses of ProtocolDescriptionSupport in com.genesyslab.platform.contacts.protocol.contactserver |
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Classes in com.genesyslab.platform.contacts.protocol.contactserver that implement ProtocolDescriptionSupport | |
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class |
AbstractMessage
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class |
ContactServerProtocolFactory
ContactServer protocol specific messages factory. It is internally used by the ContactServer protocol for messages transportation. |
Uses of ProtocolDescriptionSupport in com.genesyslab.platform.contacts.protocol.contactserver.events |
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Classes in com.genesyslab.platform.contacts.protocol.contactserver.events that implement ProtocolDescriptionSupport | |
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class |
EventAddAgentStdRespFavorite
Indicates that a Standard Response was added to the specified agent's favorites list. |
class |
EventAddCategory
This event indicates that a category was successfully added. |
class |
EventAddCategoryAttribute
This event indicates that a category attribute was successfully added. |
class |
EventAddCategoryRoot
This event indicates that a category root was successfully added. |
class |
EventAddDocument
This event indicates that a document was successfully added to an Interaction. |
class |
EventAddFieldCode
This event indicates that a field code was successfully added. |
class |
EventAddFieldValue
This event indicates that a field value was successfully added. |
class |
EventAddModel
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class |
EventAddScreeningRule
This event indicates that a screening rule was successfully added. |
class |
EventAddStandardResponse
Response on 'RequestAddStandardResponse' request. |
class |
EventAddStdRespUsage
Response on 'RequestAddStdRespUsage' request. |
class |
EventAddTrainingDataObject
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class |
EventAssignInteractionToContact
This event indicates that an Interaction was successfully assigned to a Contact. |
class |
EventBoostDocument
Indicates whether RequestBoostDocument was successful or not. |
class |
EventCheckForUpdates
This event indicates whether or not standard responses were updated since the requested time. |
class |
EventContactListGet
This event indicates that the RequestContactListGet was successful, and contains a list of contacts matching the criteria specified in that request. |
class |
EventContactListGetNextPage
This event returns the next page of contact objects, as specified by the earlier constraints. |
class |
EventContactListRelease
This event indicates that the contact list was released successfully. |
class |
EventCountInteractions
This event returns the number of Interactions that match the filter specified in the related RequestCountInteractions. |
class |
EventCreateStandardResponseRevision
This event indicates that the RequestCreateStandardResponseRevision was successful, and contains a new version of a Standard Response in a Category (part of Standard Response history management). |
class |
EventDelete
This event indicates that the contact with the specified ID was deleted. |
class |
EventDeleteAgentStdRespFavorite
Indicates that a Standard Response was removed from the specified agent's favorites list. |
class |
EventDeleteCategory
This event indicates that the specified category was deleted from UCS. |
class |
EventDeleteCategoryAttribute
This event indicates that the specified category attribute was deleted from UCS. |
class |
EventDeleteCategoryRoot
This event indicates that the specified category root was deleted from UCS. |
class |
EventDeleteFieldCode
This event indicates that a field code was successfully deleted. |
class |
EventDeleteFieldValue
This event indicates that a field value was successfully deleted. |
class |
EventDeleteInteraction
This event indicates that the specified interactions were deleted from UCS. |
class |
EventDeleteModel
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class |
EventDeleteProperties
Notifies about delete operation success. |
class |
EventDeleteScreeningRule
This event indicates that a screening rule was successfully deleted. |
class |
EventDeleteStandardResponse
Notifies about delete operation success. |
class |
EventDeleteTrainingDataObject
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class |
EventFindOrCreatePhoneCall
This event returns a PhoneCall object. |
class |
EventGetAgentStdRespFavorites
Returns a list of all Standard Response Favorites for the agent specified in RequestGetAgentStdRespFavorites. |
class |
EventGetAllCategories
Deprecated. The message has been deprecated in UCS 8.5 and will not be implemented in UCS 9.0. |
class |
EventGetAttributes
This event returns a complete list of contact attributes (as declared in the Contact Attribute enumerator in Configuration Server). |
class |
EventGetCategory
This event contains information about the requested category. |
class |
EventGetCategoryAttribute
This event delivers the content of the requested category attribute. |
class |
EventGetCategoryAttributes
This event returns all (or some, depending on filtering) of the category attributes. |
class |
EventGetContacts
This event delivers a specific range of contacts, based on your search and sort criteria. |
class |
EventGetDocument
This event delivers the binary content of the requested document. |
class |
EventGetFieldCode
This event delivers the content of the requested field code. |
class |
EventGetFieldCodes
This event returns all of the field codes. |
class |
EventGetFieldValue
This event delivers the content of the requested field value. |
class |
EventGetFieldValues
This event returns all of the field values. |
class |
EventGetIndexProperties
This event returns a list of configured indexes in UCS, showing you which fields are searchable. |
class |
EventGetInteractionContent
This event delivers the binary content of the interaction. |
class |
EventGetInteractionsForContact
This event returns all (or some, depending on filtering) of the interactions for a specified Contact. |
class |
EventGetInteractionsWithStatus
This event delivers the set of interactions with requested status. |
class |
EventGetMergeDetail
Response on 'RequestGetMergeDetail' request. |
class |
EventGetModel
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class |
EventGetModels
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class |
EventGetProperties
Returns one, multiple or all key-value pairs for the specified person. |
class |
EventGetRootCategories
This event contains a list of root categories from the specified tenant. |
class |
EventGetScreeningRule
This event delivers the content of the requested screening rule. |
class |
EventGetScreeningRules
This event returns all (or some, depending on filtering) of the screening rules. |
class |
EventGetServerTime
Returns server time as a String in ISO8601 Date Format. |
class |
EventGetStandardResponse
This event contains information about the requested standard response specified in RequestGetStandardResponse. |
class |
EventGetStandardResponses
This event contains information about all the versions of a Standard Response content for a requested standard response ID. |
class |
EventGetSystemSettings
The purpose is to provide available options. |
class |
EventGetTrainingDataObject
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class |
EventGetTrainingDataObjects
|
class |
EventGetVersion
This event contains the current version of the UCS database. |
class |
EventIdentifyContact
This event returns a list of one or more Contact IDs based on user data values specified in the related RequestIdentifyContact request. |
class |
EventInsert
This event is returned after a new contact is interested using RequestInsert. |
class |
EventInsertInteraction
This event indicates that a new interaction was created in UCS. |
class |
EventInteractionListGet
This event returns a list of Interactions matching the criteria specified by RequestInteractionListGet. |
class |
EventInteractionListGetNextPage
This event returns the next interaction in the list that was returned by EventInteractionListGet. |
class |
EventInteractionListRelease
This event indicates that list of interactions specified in RequestInteractionListRelease has been released. |
class |
EventMergeContacts
Indicates that RequestMergeContacts was successful, and returns the ID of the merge request. |
class |
EventMergeListGet
This event returns a UCS-wide list of merged agents. |
class |
EventMergeListGetNextPage
This event delivers the next portion of the merge records from the previously built MergeList. |
class |
EventMergeListRelease
This event returns all (or some, depending on filtering) of the interactions for a specified Contact. |
class |
EventMoveCategory
This event indicates that a category was successfully moved. |
class |
EventRefresh
Response of 'RequestRefresh' request. |
class |
EventRemoveAllAttributes
Indicates that all attributes were successfully removed from a contact. |
class |
EventRemoveDocument
This event indicates that a Document was successfully removed. |
class |
EventRenderFieldCodes
This event returns the adjusted block of text, after a block of template text is rendered to replace field codes with actual values. |
class |
EventRestoreStandardResponseRevision
This event indicates that the RequestRestoreStandardResponseRevision was successful. |
class |
EventSearch
This event returns a list of UCS documents — standard responses, contacts, or interactions — that match the string-based queries submitted in RequestSearch. |
class |
EventSetInteractionStatus
This event indicates that the interaction status has changed. |
class |
EventSetProperties
Notifies about insert operation success. |
class |
EventStopInteraction
Indicates that the interaction specified in the related RequestStopInteraction has stopped correctly. |
class |
EventUnMergeContacts
This event indicates that the previously merged contacts were rolled back successfully. |
class |
EventUpdateAttributes
Indicates that the related RequestUpdateAttributes was successful. |
class |
EventUpdateCategory
This event indicates that a category was successfully updated. |
class |
EventUpdateCategoryAttribute
This event indicates that a category attribute was successfully updated. |
class |
EventUpdateDocument
This event indicates that the specified document was updated successfully. |
class |
EventUpdateFieldCode
This event indicates that a field code was successfully updated. |
class |
EventUpdateFieldValue
Deprecated. This message is deprecated in UCS 9.0 |
class |
EventUpdateInteraction
This event indicates that the interaction attributes and binary content were updated correctly. |
class |
EventUpdateModel
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class |
EventUpdateScreeningRule
This event indicates that a screening rule was successfully updated. |
class |
EventUpdateStandardResponse
Notifies about update operation success. |
class |
EventUpdateTrainingDataObject
|
class |
EventValidateFieldCodes
This event returns a list of any errors that were received after trying to validate the text specified in RequestValidateFieldCodes. |
Uses of ProtocolDescriptionSupport in com.genesyslab.platform.contacts.protocol.contactserver.requests |
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Classes in com.genesyslab.platform.contacts.protocol.contactserver.requests that implement ProtocolDescriptionSupport | |
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class |
RequestAddAgentStdRespFavorite
Deprecated. This message is deprecated in UCS 9.0 |
class |
RequestAddCategory
Deprecated. This message is deprecated in UCS 9.0 |
class |
RequestAddCategoryAttribute
Deprecated. This message is deprecated in UCS 9.0 |
class |
RequestAddCategoryRoot
Deprecated. This message is deprecated in UCS 9.0 |
class |
RequestAddDocument
This request is intended to add a document to an Interaction. |
class |
RequestAddFieldCode
Deprecated. This message is deprecated in UCS 9.0 |
class |
RequestAddFieldValue
Deprecated. This message is deprecated in UCS 9.0 |
class |
RequestAddModel
Deprecated. This message is deprecated in UCS 9.0 |
class |
RequestAddScreeningRule
Deprecated. This message is deprecated in UCS 9.0 |
class |
RequestAddStandardResponse
Deprecated. This message is deprecated in UCS 9.0 |
class |
RequestAddStdRespUsage
Deprecated. This message is deprecated in UCS 9.0 |
class |
RequestAddTrainingDataObject
Deprecated. This message is deprecated in UCS 9.0 |
class |
RequestAssignInteractionToContact
This request is intended for downloading of the complete SRL content from server to client. |
class |
RequestBoostDocument
This request increases document priority towards requests. |
class |
RequestCheckForUpdates
This request is intended for checking whether standard responses were updated or not since the time, provided as a time-stamp. |
class |
RequestContactListGet
This request is intended for building a ScrollableList object based on provided constraints. |
class |
RequestContactListGetNextPage
This request is intended for delivering the next portion of the contact objects, previously found by some constraints. |
class |
RequestContactListRelease
This request is intended for releasing of previously created ScrollableList. |
class |
RequestCountInteractions
This request returns the number of Interactions that match the specified filter. |
class |
RequestCreateStandardResponseRevision
Deprecated. This message is deprecated in UCS 9.0 |
class |
RequestDelete
This request is intended for deletion of the contact by its ID. |
class |
RequestDeleteAgentStdRespFavorite
Deprecated. This message is deprecated in UCS 9.0 |
class |
RequestDeleteCategory
Deprecated. This message is deprecated in UCS 9.0 |
class |
RequestDeleteCategoryAttribute
Deprecated. This message is deprecated in UCS 9.0 |
class |
RequestDeleteCategoryRoot
Deprecated. This message is deprecated in UCS 9.0 |
class |
RequestDeleteFieldCode
Deprecated. This message is deprecated in UCS 9.0 |
class |
RequestDeleteFieldValue
This request is intended to delete a field value. |
class |
RequestDeleteInteraction
This request is intended for deleting of interaction from UCS. |
class |
RequestDeleteModel
Deprecated. This message is deprecated in UCS 9.0 |
class |
RequestDeleteProperties
Deletes one, multiple or all key-value pairs for the specified person. |
class |
RequestDeleteScreeningRule
Deprecated. This message is deprecated in UCS 9.0 |
class |
RequestDeleteStandardResponse
Deprecated. This message is deprecated in UCS 9.0 |
class |
RequestDeleteTrainingDataObject
Deprecated. This message is deprecated in UCS 9.0 |
class |
RequestFindOrCreatePhoneCall
This request finds an existing PhoneCall object. |
class |
RequestGetAgentStdRespFavorites
Request a list of all Standard Response Favorites for a particular agent. |
class |
RequestGetAllCategories
Deprecated. The message has been deprecated in UCS 8.5 and will not be implemented in UCS 9.0. |
class |
RequestGetAttributes
This request is intended for obtaining the complete list of all Contact Attribute objects associated with this Contact. |
class |
RequestGetCategory
This request returns a specified category. |
class |
RequestGetCategoryAttribute
This request is intended for delivering the content of a category attribute. |
class |
RequestGetCategoryAttributes
The request is intended for delivering all or some of category attributes (depending on filtering). |
class |
RequestGetContacts
This request is intended for delivering a specific range of contacts based on search and sort criteria. |
class |
RequestGetDocument
This request is used to return the binary content of a document. |
class |
RequestGetFieldCode
This request is intended for delivering the content of a field code. |
class |
RequestGetFieldCodes
The request is intended for delivering all of field codes. |
class |
RequestGetFieldValue
This request is intended for delivering the content of a field value. |
class |
RequestGetFieldValues
The request is intended for delivering all of field values. |
class |
RequestGetIndexProperties
This request returns a list of the configured indexes in UCS, showing you which fields are searchable. |
class |
RequestGetInteractionContent
This request is intended for delivering the binary content of the interaction. |
class |
RequestGetInteractionsForContact
This request is intended for delivering all or some of the interactions (depending on filtering) for the contact in question. |
class |
RequestGetInteractionsWithStatus
This request is intended for delivering the set of interactions with requested status. |
class |
RequestGetMergeDetail
Requests merge details. |
class |
RequestGetModel
|
class |
RequestGetModels
|
class |
RequestGetProperties
Gets one, multiple or all key-value pairs for the specified person. |
class |
RequestGetRootCategories
This request returns a list of root categories from a particular tenant. |
class |
RequestGetScreeningRule
This request is intended for delivering the content of a screening rule. |
class |
RequestGetScreeningRules
he request is intended for delivering all or some of screening rules. |
class |
RequestGetServerTime
Used to retrieve current time on UCS' server in ISO8601 Date Format. |
class |
RequestGetStandardResponse
This request returns information about a requested standard response. |
class |
RequestGetStandardResponses
This method is intended for downloading of all the versions of a Standard Response content for a standard response ID from server to client. |
class |
RequestGetSystemSettings
The purpose is to provide available options. |
class |
RequestGetTrainingDataObject
|
class |
RequestGetTrainingDataObjects
|
class |
RequestGetVersion
This request returns the current version of the UCS database. |
class |
RequestIdentifyContact
This request is intended for identifying a Contact based on user data values. |
class |
RequestInsert
This request is intended for contact creation. |
class |
RequestInsertInteraction
This request is intended for creation of new interaction in UCS. |
class |
RequestInteractionListGet
This request provides a list of Interactions that you can scroll through. |
class |
RequestInteractionListGetNextPage
This request scrolls to the next interaction in the list that was returned by EventInteractionListGet. |
class |
RequestInteractionListRelease
This request will release previously created list of interactions returned by com.genesyslab.platform.Contacts.Protocols.ContactServer.events.EventInteractionListGet . |
class |
RequestMergeContacts
Request to merge two existing Contacts. |
class |
RequestMergeListGet
This request is intended for building of UCS-wide MergeList or specific list for particular agent. |
class |
RequestMergeListGetNextPage
This request is intended for delivering the next portion of the merge records from the previously built MergeList. |
class |
RequestMergeListRelease
This request is intended for releasing of previously created MergeList. |
class |
RequestMoveCategory
Deprecated. This message is deprecated in UCS 9.0 |
class |
RequestRefresh
Refresh a list of document to make sure they are up to date or still exists. |
class |
RequestRemoveAllAttributes
This request removes all attributes from a specified contact. |
class |
RequestRemoveDocument
This request is intended to remove a document. |
class |
RequestRenderFieldCodes
This request takes a block of template text, and replaces generic field codes with the actual values specified. |
class |
RequestRestoreStandardResponseRevision
Deprecated. This message is deprecated in UCS 9.0 |
class |
RequestSearch
This request provides the ability to search for UCS entries - standard responses, contacts, or interactions - that match the string-based queries you create. |
class |
RequestSetInteractionStatus
This request is intended for changing interaction status. |
class |
RequestSetProperties
This method allows inserting custom data for a desktop. |
class |
RequestStopInteraction
This request is intended for stopping an Interaction. |
class |
RequestUnMergeContacts
This request is intended for rolling back of the previous contact merge. |
class |
RequestUpdateAttributes
This request is intended for updating contact attributes. |
class |
RequestUpdateCategory
Deprecated. This message is deprecated in UCS 9.0 |
class |
RequestUpdateCategoryAttribute
Deprecated. This message is deprecated in UCS 9.0 |
class |
RequestUpdateDocument
This request is intended to update a document. |
class |
RequestUpdateFieldCode
Deprecated. This message is deprecated in UCS 9.0 |
class |
RequestUpdateFieldValue
Deprecated. This message is deprecated in UCS 9.0 |
class |
RequestUpdateInteraction
This request is intended for updating of interaction attributes and binary content. |
class |
RequestUpdateModel
Deprecated. This message is deprecated in UCS 9.0 |
class |
RequestUpdateScreeningRule
Deprecated. This message is deprecated in UCS 9.0 |
class |
RequestUpdateStandardResponse
Deprecated. This message is deprecated in UCS 9.0 |
class |
RequestUpdateTrainingDataObject
Deprecated. This message is deprecated in UCS 9.0 |
class |
RequestValidateFieldCodes
Validates the specified template. |
Uses of ProtocolDescriptionSupport in com.genesyslab.platform.contacts.protocol.server |
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Classes in com.genesyslab.platform.contacts.protocol.server that implement ProtocolDescriptionSupport | |
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class |
UniversalContactServerClientChannelHandler
Universal Contact Server protocol internal ClientChannelHandler. Note: This class is internal and is not supposed for explicit usage by applications. |
Uses of ProtocolDescriptionSupport in com.genesyslab.platform.management.protocol |
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Classes in com.genesyslab.platform.management.protocol that implement ProtocolDescriptionSupport | |
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class |
LocalControlAgentProtocol
Use a LocalControlAgentProtocol object to establish
communication between a client application and Genesys Local Control Agent. |
class |
MessageServerProtocol
Use a MessageServerProtocol object to establish
communication between a client application and Genesys Message Server. |
class |
SolutionControlServerProtocol
Use an SolutionControlServerProtocol object to establish
communication between an agent application (or other client application)
and Solution ControlServer. |
Uses of ProtocolDescriptionSupport in com.genesyslab.platform.management.protocol.localcontrolagent |
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Classes in com.genesyslab.platform.management.protocol.localcontrolagent that implement ProtocolDescriptionSupport | |
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class |
LocalControlAgentProtocolFactory
LocalControlAgent protocol specific messages factory. It is internally used by the LocalControlAgent protocol for messages transportation. |
Uses of ProtocolDescriptionSupport in com.genesyslab.platform.management.protocol.localcontrolagent.events |
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Classes in com.genesyslab.platform.management.protocol.localcontrolagent.events that implement ProtocolDescriptionSupport | |
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class |
EventChangeExecutionMode
Returned in case an application execution mode was changed. |
class |
EventHostUnderControl
Internal event sent by LCA about active SCS connection. |
class |
EventInitHeartbeats
Internal event sent by LCA upon 'opened' channel to initialize the heartbeating functionality, if it is turned on in the application. |
class |
EventNoControllingSCS
Internal event sent by LCA when no active connection(s) to SCS. |
class |
EventSuspendApplication
Is returned on the RequestStopApplicationGracefully message. |
class |
LcaEvent
LCA event class. |
Uses of ProtocolDescriptionSupport in com.genesyslab.platform.management.protocol.localcontrolagent.requests |
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Classes in com.genesyslab.platform.management.protocol.localcontrolagent.requests that implement ProtocolDescriptionSupport | |
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class |
RequestSCSConnectionStatus
|
class |
RequestUpdateStatus
Requests to change the status (running mode) of application. |
Uses of ProtocolDescriptionSupport in com.genesyslab.platform.management.protocol.localcontrolagent.responses |
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Classes in com.genesyslab.platform.management.protocol.localcontrolagent.responses that implement ProtocolDescriptionSupport | |
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class |
ResponseExecutionModeChanged
|
Uses of ProtocolDescriptionSupport in com.genesyslab.platform.management.protocol.localcontrolagent.runtime |
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Classes in com.genesyslab.platform.management.protocol.localcontrolagent.runtime that implement ProtocolDescriptionSupport | |
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class |
LocalControlAgentInternalProtocolFactory
LocalControlAgent protocol specific messages internal factory. It extends protocols' public factory with internal messages support and is internally used by the LocalControlAgent protocol for messages transportation. It is designed for internal use only. |
Uses of ProtocolDescriptionSupport in com.genesyslab.platform.management.protocol.localcontrolagent.runtime.channel |
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Classes in com.genesyslab.platform.management.protocol.localcontrolagent.runtime.channel that implement ProtocolDescriptionSupport | |
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class |
EventApplicationRegistered
|
class |
RequestRegisterApplication
Requests that the application be registered. |
Uses of ProtocolDescriptionSupport in com.genesyslab.platform.management.protocol.localcontrolagentheartbeat |
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Classes in com.genesyslab.platform.management.protocol.localcontrolagentheartbeat that implement ProtocolDescriptionSupport | |
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class |
LocalControlAgentHeartbeatProtocolFactory
LocalControlAgentHeartbeat protocol specific messages factory. It is internally used by the LocalControlAgentHeartbeat protocol for messages transportation. |
Uses of ProtocolDescriptionSupport in com.genesyslab.platform.management.protocol.localcontrolagentheartbeat.runtime |
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Classes in com.genesyslab.platform.management.protocol.localcontrolagentheartbeat.runtime that implement ProtocolDescriptionSupport | |
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class |
LcaUdpHeartbeatInternalProtocol
|
class |
LocalControlAgentHeartbeatInternalProtocolFactory
LocalControlAgentHeartbeat protocol specific messages internal factory. It extends protocols' public factory with internal messages support and is internally used by the LocalControlAgentHeartbeat protocol for messages transportation. It is designed for internal use only. |
Uses of ProtocolDescriptionSupport in com.genesyslab.platform.management.protocol.localcontrolagentheartbeat.runtime.channel |
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Classes in com.genesyslab.platform.management.protocol.localcontrolagentheartbeat.runtime.channel that implement ProtocolDescriptionSupport | |
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class |
RequestHeartbeatData
|
Uses of ProtocolDescriptionSupport in com.genesyslab.platform.management.protocol.messageserver |
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Classes in com.genesyslab.platform.management.protocol.messageserver that implement ProtocolDescriptionSupport | |
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class |
MessageKey
MessageKey class. |
class |
MessageServerProtocolFactory
MessageServer protocol specific messages factory. It is internally used by the MessageServer protocol for messages transportation. |
Uses of ProtocolDescriptionSupport in com.genesyslab.platform.management.protocol.messageserver.events |
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Classes in com.genesyslab.platform.management.protocol.messageserver.events that implement ProtocolDescriptionSupport | |
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class |
EventConnected
Indicates that message server is connected. |
class |
EventLogMessage
Regular log message sent from message server by subscription |
class |
EventSubscription
Event is returned with subscribed info on a following subscribing messages: RequestSubscribeAll
RequestSubscribeType
RequestSubscribeTypeKey
|
Uses of ProtocolDescriptionSupport in com.genesyslab.platform.management.protocol.messageserver.requests |
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Classes in com.genesyslab.platform.management.protocol.messageserver.requests that implement ProtocolDescriptionSupport | |
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class |
RequestLogMessage
Requests that the Message Server issues a log message. |
Uses of ProtocolDescriptionSupport in com.genesyslab.platform.management.protocol.messageserver.requests.subscription |
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Classes in com.genesyslab.platform.management.protocol.messageserver.requests.subscription that implement ProtocolDescriptionSupport | |
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class |
RequestSubscribeAll
Subscribes to all messages |
class |
RequestSubscribeType
Subscribes to the message of particular type |
class |
RequestSubscribeTypeKey
Subscribes by type and key |
class |
RequestUnsubscribeAll
Removes all subscriptions |
class |
RequestUnsubscribeType
Unsubscribes from the message of particular type |
class |
RequestUnsubscribeTypeKey
Unsubscribes by type and key |
Uses of ProtocolDescriptionSupport in com.genesyslab.platform.management.protocol.messageserver.runtime |
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Classes in com.genesyslab.platform.management.protocol.messageserver.runtime that implement ProtocolDescriptionSupport | |
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class |
MessageServerCustomInternalProtocolFactory
|
class |
MessageServerInternalProtocolFactory
MessageServer protocol specific messages internal factory. It extends protocols' public factory with internal messages support and is internally used by the MessageServer protocol for messages transportation. It is designed for internal use only. |
Uses of ProtocolDescriptionSupport in com.genesyslab.platform.management.protocol.messageserver.runtime.channel |
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Classes in com.genesyslab.platform.management.protocol.messageserver.runtime.channel that implement ProtocolDescriptionSupport | |
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class |
EventDisconnected
Indicates that message server is disconnected. |
class |
RequestConnect
. |
Uses of ProtocolDescriptionSupport in com.genesyslab.platform.management.protocol.solutioncontrolserver |
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Classes in com.genesyslab.platform.management.protocol.solutioncontrolserver that implement ProtocolDescriptionSupport | |
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class |
SolutionControlServerProtocolFactory
SolutionControlServer protocol specific messages factory. It is internally used by the SolutionControlServer protocol for messages transportation. |
Uses of ProtocolDescriptionSupport in com.genesyslab.platform.management.protocol.solutioncontrolserver.events |
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Classes in com.genesyslab.platform.management.protocol.solutioncontrolserver.events that implement ProtocolDescriptionSupport | |
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class |
EventAlarmInfo
Event is returned when alarm is fired or on RequestGetActiveAlarms with alarm's information. |
class |
EventCustomInfo
Answer to RequestCustomCommand. |
class |
EventEnvironmentInfo
Answer to RequestRetrieveEnvironment. |
class |
EventXResponse
Answer to the RequestXRequest message. |
Uses of ProtocolDescriptionSupport in com.genesyslab.platform.management.protocol.solutioncontrolserver.requests |
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Classes in com.genesyslab.platform.management.protocol.solutioncontrolserver.requests that implement ProtocolDescriptionSupport | |
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class |
RequestRetrieveEnvironment
Retrieves info about environment/configuration objects. |
class |
RequestSubscribe
Subscription request. |
class |
RequestUnsubscribe
Unsubscribes to the events about applications/solutions/hosts/alarm conditions state changes. |
class |
RequestXRequest
Request for internal purposes |
Uses of ProtocolDescriptionSupport in com.genesyslab.platform.management.protocol.solutioncontrolserver.requests.alarms |
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Classes in com.genesyslab.platform.management.protocol.solutioncontrolserver.requests.alarms that implement ProtocolDescriptionSupport | |
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class |
RequestActivateApplicationAlarm
This message activates alarm for a particular application |
class |
RequestDeactivateAlarm
Deactivates a particular alarm |
class |
RequestDeactivateAlarms
Deactivates all alarms |
class |
RequestDeactivateApplicationAlarm
Deactivates certain alarm for a certain application |
class |
RequestDeactivateApplicationAlarms
Deactivates all alarms of a certain application |
class |
RequestGetActiveAlarms
Requests all active alarms |
Uses of ProtocolDescriptionSupport in com.genesyslab.platform.management.protocol.solutioncontrolserver.requests.applications |
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Classes in com.genesyslab.platform.management.protocol.solutioncontrolserver.requests.applications that implement ProtocolDescriptionSupport | |
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class |
RequestChangeExecutionMode
Changes the execution mode of an application. |
class |
RequestCustomCommand
Internal request. |
class |
RequestGetApplicationInfo
Requests application information. |
class |
RequestStartApplication
If you submit RequestSubscribe before
RequestStartApplication , then you receive either EventInfo or EventError as a response. |
class |
RequestStopAllApplications
Stops all running applications. |
class |
RequestStopApplication
Stops the specified application. |
class |
RequestStopApplicationGracefully
Stops the specified application gracefully, which means that application first finishes processing all messages in queue and then stops. |
Uses of ProtocolDescriptionSupport in com.genesyslab.platform.management.protocol.solutioncontrolserver.requests.hosts |
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Classes in com.genesyslab.platform.management.protocol.solutioncontrolserver.requests.hosts that implement ProtocolDescriptionSupport | |
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class |
RequestGetHostInfo
Gets host info. |
Uses of ProtocolDescriptionSupport in com.genesyslab.platform.management.protocol.solutioncontrolserver.requests.solutions |
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Classes in com.genesyslab.platform.management.protocol.solutioncontrolserver.requests.solutions that implement ProtocolDescriptionSupport | |
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class |
RequestGetSolutionInfo
Gets solution info. |
class |
RequestStartSolution
Starts solution request. |
class |
RequestStopSolution
Stops solution request. |
class |
RequestStopSolutionGracefully
Stops the specified solution gracefully, which means that all applications of this solution first finish processing all messages in queue and then stop. |
Uses of ProtocolDescriptionSupport in com.genesyslab.platform.management.protocol.solutioncontrolserver.runtime |
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Classes in com.genesyslab.platform.management.protocol.solutioncontrolserver.runtime that implement ProtocolDescriptionSupport | |
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class |
SolutionControlServerInternalProtocolFactory
SolutionControlServer protocol specific messages internal factory. It extends protocols' public factory with internal messages support and is internally used by the SolutionControlServer protocol for messages transportation. It is designed for internal use only. |
Uses of ProtocolDescriptionSupport in com.genesyslab.platform.management.protocol.solutioncontrolserver.runtime.channel |
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Classes in com.genesyslab.platform.management.protocol.solutioncontrolserver.runtime.channel that implement ProtocolDescriptionSupport | |
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class |
EventClientRegistered
Client registered event. |
Uses of ProtocolDescriptionSupport in com.genesyslab.platform.openmedia.protocol |
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Classes in com.genesyslab.platform.openmedia.protocol that implement ProtocolDescriptionSupport | |
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class |
ExternalServiceProtocol
|
class |
ExternalServiceProtocolListener
Use ExternalServiceProtocolListener object as a server for ExternalServiceProtocol .
|
class |
InteractionServerProtocol
Use an InteractionServerProtocol object to establish
communication between an agent application (or other client application)
and Interaction Server. |
class |
InteractionServerProtocolListener
Use InteractionServerProtocolListener object as a server for InteractionServerProtocol .
|
Uses of ProtocolDescriptionSupport in com.genesyslab.platform.openmedia.protocol.externalservice |
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Classes in com.genesyslab.platform.openmedia.protocol.externalservice that implement ProtocolDescriptionSupport | |
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class |
ExternalServiceProtocolFactory
ExternalService protocol specific messages factory. It is internally used by the ExternalService protocol for messages transportation. |
Uses of ProtocolDescriptionSupport in com.genesyslab.platform.openmedia.protocol.externalservice.event |
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Classes in com.genesyslab.platform.openmedia.protocol.externalservice.event that implement ProtocolDescriptionSupport | |
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class |
Event3rdServerFault
Contains information about the failure of the third-party server's operation |
class |
Event3rdServerResponse
Returns the results of the third-party server's operation. |
Uses of ProtocolDescriptionSupport in com.genesyslab.platform.openmedia.protocol.externalservice.request |
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Classes in com.genesyslab.platform.openmedia.protocol.externalservice.request that implement ProtocolDescriptionSupport | |
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class |
Request3rdServer
Requests a third-party server to perform some operation. |
Uses of ProtocolDescriptionSupport in com.genesyslab.platform.openmedia.protocol.externalservice.runtime |
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Classes in com.genesyslab.platform.openmedia.protocol.externalservice.runtime that implement ProtocolDescriptionSupport | |
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class |
ExternalServiceInternalProtocolFactory
ExternalService protocol specific messages internal factory. It extends protocols' public factory with internal messages support and is internally used by the ExternalService protocol for messages transportation. It is designed for internal use only. |
Uses of ProtocolDescriptionSupport in com.genesyslab.platform.openmedia.protocol.interactionserver |
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Classes in com.genesyslab.platform.openmedia.protocol.interactionserver that implement ProtocolDescriptionSupport | |
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class |
ActorInfo
ActorInfo class. |
class |
InteractionProperties
InteractionProperties class. |
class |
InteractionServerProtocolFactory
InteractionServer protocol specific messages factory. It is internally used by the InteractionServer protocol for messages transportation. |
class |
OldWorkbinInfo
|
class |
PartyInfo
PartyInfo class. |
class |
ReasonInfo
ReasonInfo class. |
class |
WorkbinInfo
WorkbinInfo class. |
Uses of ProtocolDescriptionSupport in com.genesyslab.platform.openmedia.protocol.interactionserver.events |
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Classes in com.genesyslab.platform.openmedia.protocol.interactionserver.events that implement ProtocolDescriptionSupport | |
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class |
AgentDescription
AgentDescription class. |
class |
EventAccepted
This event is not needed since EventPartyAdded with a party being an Agent reports the same. |
class |
EventAck
This event is a reply to a successfully executed request. |
class |
EventActivityReport
The purpose is to provide the means for an agent application to report in focus/out of focus interactions states. |
class |
EventAgentAvailable
Confirmation about successful request RequestAgentAvailable processing. |
class |
EventAgentConnectionClosed
This event provides notification to agent applications that use multiple connections to control a single agent when one of the connections has been terminated. |
class |
EventAgentInvited
This event indicates that a resource has been invited to participate in interaction handling. |
class |
EventAgentLogin
This event indicates that a resource has logged in. |
class |
EventAgentLogout
This event indicates that a resource has logged out. |
class |
EventAgentNotAvailable
Confirmation about successful request RequestAgentNotAvailable processing. |
class |
EventAgentState
The purpose of this event is to provide agent state as known by Interaction Server in response to RequestAgentState. |
class |
EventAgentStateReasonChanged
The event indicates that reason of current state of resource has changed. |
class |
EventAgentWorkbinStats
Response on RequestAgentWorkbinStats |
class |
EventCurrentAgentStatus
Stat Server uses this event to indicate the status of a particular resource. |
class |
EventCustom
Message for passing old style UR events to reporting. |
class |
EventDoNotDisturbOff
The event indicates that resource has left the state 'Do not disturb' and can now be used as a potential routing target. |
class |
EventDoNotDisturbOn
The event indicates that resource has been placed in state 'Do not disturb'. |
class |
EventExternalServiceRequested
This event provides the means to report external service activity-that is, activity by an ESP server such as classification, acknowledgements, autoresponses, and so on. |
class |
EventExternalServiceResponded
This event provides the means to report external service activity-that is, activity by an ESP server such as classification, acknowledgements, autoresponses, and so on. |
class |
EventForcedAgentStateChange
This event provides the means to notify agent applications of agent state changes that have been made by Interaction Server or another component other than the agent application itself. |
class |
EventForcedDisconnect
The event is sent by Interaction Server to indicate that specific proxy client has been forced to disconnect. |
class |
EventHint
The purpose of the event is to advise a client about certain conditions.The client may choose to react or ignore the hint. |
class |
EventInteractionProperties
Retrives Interaction properties. |
class |
EventInteractionSubmited
This event indicates that a new interaction has been submitted for processing. |
class |
EventInvite
This event is sent to an agent application to notify the agent that he or she has been selected to take part in processing an interaction. |
class |
EventLocked
This event notifies that interaction has been locked either by client's request to lock specific interaction in snapshot, or by request to take snapshot with locks. |
class |
EventMediaAdded
The request is intended for agent application to indicate that specific media capability has been removed. |
class |
EventMediaRemoved
|
class |
EventMediaStateReasonChanged
The event indicates that reason of current state of specific media type for the resource has changed. |
class |
EventMessagePing
Uses for testing purpose. |
class |
EventNotReadyForMedia
The event indicates that specified resource is not ready to handle interactions of specific media type. |
class |
EventPartyAdded
This event informs agent applications that a party has joined the interaction processing. |
class |
EventPartyRemoved
This event indicates the departure of one of the parties that was processing the interaction. |
class |
EventPlaceAgentState
Interaction Server generates this event after the reporting engine registers for a specified resource. |
class |
EventPlacedInQueue
This event indicates that the interaction has been placed in a queue. |
class |
EventPlacedInWorkbin
This event indicates that the interaction has been placed in a workbin. |
class |
EventProcessingStopped
This event indicates that processing has stopped, by implicit request from a client. |
class |
EventPropertiesChanged
This event is sent to agent applications, media servers, URS, and reporting engines to indicate that interaction properties of the specified interaction have been changed. |
class |
EventPulledInteractions
This event is sent to agent applications or URS in response to RequestPull. |
class |
EventReadyForMedia
|
class |
EventRejected
This event indicates that a resource has rejected the invitation to participate in interaction processing. |
class |
EventRevoked
This event indicates that Interaction Server has revoked an interaction from a resource. |
class |
EventSnapshotInteractions
With this event, Interaction Server indicates: That it has taken a snapshot as requested by an agent application. How many interactions are included in the snapshot. Whether that number includes all interactions that meet the conditions specified in the request. Direction: From Interaction Server to agent application. |
class |
EventSnapshotTaken
With this event, Interaction Server sends an agent application a list of attributes that describe the interactions in a specified snapshot. |
class |
EventTakenFromQueue
This event indicates that an interaction has been taken out of the queue either by a strategy for routing or by a resource for handling. |
class |
EventTakenFromWorkbin
This event indicates that an interaction has been taken out of the workbin. |
class |
EventUnlocked
This event notifies that interaction has been unlocked either by request to unlock specific interaction, or by releasing a snapshot it was locked in |
class |
EventUserEvent
The event is distributed to all client subscribed to user events regarding the specific topic. |
class |
EventWorkbinContent
With this event, is Interaction Server informs an agent application of the interactions contained in a workbin. |
class |
EventWorkbinContentChanged
With this event, Interaction Server sends, to any agent application that has requested it, notification of change in the contents of a workbin. |
class |
EventWorkbinStatistic
This event is Interaction Server's response to an agent application's RequestWorkbinStatistic for the specified workbin type. |
class |
EventWorkbinTypesInfo
This event is Interaction Server's response to an agent application's RequestWorkbinTypesInfo. |
class |
EventWorkflowConfiguration
This event provides an agent application with information on queues and views configuration directly through Interaction Server (rather than from the Configuration Layer). |
Uses of ProtocolDescriptionSupport in com.genesyslab.platform.openmedia.protocol.interactionserver.events.interactionmanagement |
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Classes in com.genesyslab.platform.openmedia.protocol.interactionserver.events.interactionmanagement that implement ProtocolDescriptionSupport | |
---|---|
class |
EventCustomReporting
The purpose is to provide the ability for Interaction Server clients to generate their own custom reporting events that can be consumed by real time or historical reporting to calculate or generate more relevant and accurate business reports. |
class |
EventHeld
The purpose of the event is to report the facts of interactions being placed on hold. |
class |
EventInteractionsFound
The event is used to respond to the request RequestFindInteractions. |
class |
EventInteractionsMoved
This event provides notification to agent applications that one or more interactions have been moved (or stopped) from a snapshot. |
class |
EventResumed
The purpose of the event is to report the facts of interactions being resumed (after been on hold). |
Uses of ProtocolDescriptionSupport in com.genesyslab.platform.openmedia.protocol.interactionserver.requests |
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Classes in com.genesyslab.platform.openmedia.protocol.interactionserver.requests that implement ProtocolDescriptionSupport | |
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class |
RequestUnregisterClient
With this request, a proxy can indicate to Interaction Server that a client has disconnected. |
Uses of ProtocolDescriptionSupport in com.genesyslab.platform.openmedia.protocol.interactionserver.requests.agentmanagement |
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Classes in com.genesyslab.platform.openmedia.protocol.interactionserver.requests.agentmanagement that implement ProtocolDescriptionSupport | |
---|---|
class |
RequestAddMedia
The request is intended for agent application to indicate that new media capability has been added. |
class |
RequestAgentAvailable
This request is used in configurations with multiple Interaction Servers. |
class |
RequestAgentLogin
With this request, an agent application asks to log in to a primary Interaction Server. |
class |
RequestAgentLogout
With this request, an agent application asks to logout from Interaction Server. |
class |
RequestAgentNotAvailable
This request is used in configurations with multiple Interaction Servers. |
class |
RequestAgentState
The purpose of this request is to allow agent application (or a proxy application) to get agent state after reconnect to Interaction Server. |
class |
RequestAgentWorkbinStats
The purpose of this request is to allow agent application (or a proxy application) to request agent, place or group specific statistics for workbins. |
class |
RequestCancelNotReadyForMedia
The request is intended for agent application to indicate that he is ready to handle interactions of the specified media. |
class |
RequestChangeAgentStateReason
The request is intended for the agent application to indicate to reporting engines that the reason for the current agent state has changed. |
class |
RequestChangeMediaStateReason
The request is intended for the agent application to indicate to reporting engines that the reason for the current media state has changed. |
class |
RequestDoNotDisturbOff
The request should be used by agent application to turn off the 'do not disturb' mode. |
class |
RequestDoNotDisturbOn
The request should be used by agent application to turn on the 'do not disturb' mode. |
class |
RequestNotReadyForMedia
The request is intended for agent application to indicate that he is not ready to handle interactions of the specified media. |
class |
RequestPublish
With this request, any client (except a proxy) asks to publish a user event regarding a specified topic. |
class |
RequestRemoveMedia
|
class |
RequestStartPlaceAgentStateReporting
With this request, the reporting engine can register with Interaction Server to receive reporting events regarding a specified resource. |
class |
RequestStartPlaceAgentStateReportingAll
With this request, the reporting engine can register with Interaction Server to receive unsolicited events regarding specified reportable objects. |
class |
RequestStopPlaceAgentStateReporting
With this request, the reporting engine can cancel its registration for reporting events regarding a specific resource. |
class |
RequestStopPlaceAgentStateReportingAll
With this request, the reporting engine can cancel its registration for reporting events regarding specified reportable objects. |
class |
RequestWorkbinStatistic
With this request, an agent (supervisor) application asks for statistics regarding a specified workbin. |
class |
RequestWorkbinTypesInfo
With this request, an agent (supervisor) application asks for information on configured workbins. |
Uses of ProtocolDescriptionSupport in com.genesyslab.platform.openmedia.protocol.interactionserver.requests.interactiondelivery |
---|
Classes in com.genesyslab.platform.openmedia.protocol.interactionserver.requests.interactiondelivery that implement ProtocolDescriptionSupport | |
---|---|
class |
RequestAccept
With this request, an agent application indicates that the agent accepts an invitation to take part in processing an interaction. |
class |
RequestIntrude
With this request, an agent application (being operated by a supervisor) asks to join in processing an interaction that is already being processed by another agent. |
class |
RequestReject
With this request, an agent can reject an invitation to take part in processing an interaction. |
Uses of ProtocolDescriptionSupport in com.genesyslab.platform.openmedia.protocol.interactionserver.requests.interactionmanagement |
---|
Classes in com.genesyslab.platform.openmedia.protocol.interactionserver.requests.interactionmanagement that implement ProtocolDescriptionSupport | |
---|---|
class |
RequestCancelInvite
The purpose of this request is to allow agent application (or a proxy application) to cancel its invitation after transfer, conference or intrusion without waiting for invitation timeout which might be too long. |
class |
RequestCancelWorkbinNotifications
With this request, an agent application cancels notifications of changes to the content of a specified workbin. |
class |
RequestChangeProperties
With this request, a media server, agent application, or URS can change the properties of an interaction. |
class |
RequestConference
With this request, an agent asks to initiate a conference with another agent. |
class |
RequestDeliver
With this request, the routing engine instructs Interaction Server to deliver an interaction to an agent. |
class |
RequestDistributeEvent
The new request of the Interaction Server protocol allows clients to request the server to distribute custom reporting events to reporting clients based on current client registration and other rules applied to standard reporting events. |
class |
RequestFindInteractions
This request represents a flexible interface for finding interactions by their properties. |
class |
RequestGetInteractionProperties
The purpose is to provide the ability for the client to get interaction properties by external id instead of interaction id. |
class |
RequestGetSnapshotInteractions
With this request, an agent application asks for a list of the interactions in a previously-taken snapshot. |
class |
RequestGetWorkbinContent
With this request, an agent asks for information on the contents of a workbin instance. |
class |
RequestHold
The purpose is to provide the ability for interaction server clients to pause processing of any specific interaction and resume processing later. |
class |
RequestLeaveInteraction
With this request, an agent that is participating in a conference indicates that it is no longer processing the interaction and wishes to leave the conference. |
class |
RequestLockInteraction
With this request, an agent application asks Interaction Server to lock a specified interaction in the context of a specified snapshot. |
class |
RequestMoveInteractions
Note: This request is only designed for use with RequestTakeSnapshot, and will only work in the context of an existing snapshot. |
class |
RequestPlaceInQueue
With this request, an agent application or URS can place an interaction into a specified queue. |
class |
RequestPlaceInWorkbin
With this request, an agent application or URS can place an interaction into a specified workbin instance. |
class |
RequestPull
With this request, an agent application can pull interactions for processing. |
class |
RequestReleaseSnapshot
With this request, an agent application asks Interaction Server to release a snapshot. |
class |
RequestResume
The purpose is to provide the ability for interaction server clients to pause processing of any specific interaction and resume processing later. |
class |
RequestStopProcessing
With this request, a media server, agent application, or URS can stop interaction processing and delete the interaction from the Interaction Server database. |
class |
RequestSubmit
With this request, either a media server or an agent application can submit a new interaction for processing. |
class |
RequestTakeSnapshot
With this request, an agent application asks Interaction Server to take a snapshot; that is, to capture a list of all interactions that meet certain conditions. |
class |
RequestTransfer
With this request, an agent application can transfer an interaction to another agent. |
class |
RequestUnlockInteraction
With this request, an agent application asks Interaction Server to unlock a specified interaction in the context of a specified snapshot. |
class |
RequestWorkbinNotifications
With this request, an agent application can subscribe to be notified of changes to the content of a specified workbin. |
class |
RequestWorkflowConfiguration
With this request, an agent can obtain queues and views configuration directly through Interaction Server (instead of going through Configuration Server or keeping its own configuration data elsewhere). |
Uses of ProtocolDescriptionSupport in com.genesyslab.platform.openmedia.protocol.interactionserver.runtime |
---|
Classes in com.genesyslab.platform.openmedia.protocol.interactionserver.runtime that implement ProtocolDescriptionSupport | |
---|---|
class |
InteractionServerInternalProtocolFactory
InteractionServer protocol specific messages internal factory. It extends protocols' public factory with internal messages support and is internally used by the InteractionServer protocol for messages transportation. It is designed for internal use only. |
Uses of ProtocolDescriptionSupport in com.genesyslab.platform.openmedia.protocol.server |
---|
Classes in com.genesyslab.platform.openmedia.protocol.server that implement ProtocolDescriptionSupport | |
---|---|
class |
ExternalServiceClientChannelHandler
External Service protocol internal ClientChannelHandler. Note: This class is internal and is not supposed for explicit usage by applications. |
class |
InteractionServerClientChannelHandler
Interaction Server protocol internal ClientChannelHandler. Note: This class is internal and is not supposed for explicit usage by applications. |
Uses of ProtocolDescriptionSupport in com.genesyslab.platform.outbound.protocol |
---|
Classes in com.genesyslab.platform.outbound.protocol that implement ProtocolDescriptionSupport | |
---|---|
class |
OutboundServerProtocol
Use an OutboundServerProtocol object to establish
communication between a client application and Outbound Server. |
Uses of ProtocolDescriptionSupport in com.genesyslab.platform.outbound.protocol.outboundserver |
---|
Classes in com.genesyslab.platform.outbound.protocol.outboundserver that implement ProtocolDescriptionSupport | |
---|---|
class |
CommonEventProperties
|
class |
OutboundServerProtocolFactory
OutboundServer protocol specific messages factory. It is internally used by the OutboundServer protocol for messages transportation. |
Uses of ProtocolDescriptionSupport in com.genesyslab.platform.outbound.protocol.outboundserver.events |
---|
Classes in com.genesyslab.platform.outbound.protocol.outboundserver.events that implement ProtocolDescriptionSupport | |
---|---|
class |
EventCampaignLoaded
The specified campaign has been successfully loaded. |
class |
EventCampaignRegistered
The specified campaign has been successfully registered with OCS. |
class |
EventCampaignStatus
Notifies of the current status of the specified campaign. |
class |
EventCampaignUnloaded
The specified campaign has been successfully unloaded. |
class |
EventCampaignUnregistered
The specified campaign has been successfully unregistered with OCS. |
class |
EventDialingModeChanged
The dialing mode for the specified campaign has been changed. |
class |
EventDialingStarted
Dialing operations for the specified campaign have successfully begun. |
class |
EventDialingStopped
Dialing operations for the specified campaign have been stopped. |
Uses of ProtocolDescriptionSupport in com.genesyslab.platform.outbound.protocol.outboundserver.requests |
---|
Classes in com.genesyslab.platform.outbound.protocol.outboundserver.requests that implement ProtocolDescriptionSupport | |
---|---|
class |
RequestCompleteCampaign
|
class |
RequestForceUnloadCampaign
Forcibly unloads the specified campaign. |
class |
RequestGetCampaignStatus
Retrieves the current campaign's status. |
class |
RequestLoadCampaign
Causes the specified campaign to be loaded. |
class |
RequestRegisterCampaign
Registers the specified campaign with OCS. |
class |
RequestSetDialingMode
Sets the dialing mode for the current campaign |
class |
RequestStartDialing
Causes dialing operations for the current campaign to begin. |
class |
RequestStopDialing
Causes dialing operations for the current campaign to stop. |
class |
RequestUnloadCampaign
Unloads the specified campaign. |
class |
RequestUnregisterCampaign
Unregisters the specified campaign with OCS. |
Uses of ProtocolDescriptionSupport in com.genesyslab.platform.outbound.protocol.outboundserver.runtime |
---|
Classes in com.genesyslab.platform.outbound.protocol.outboundserver.runtime that implement ProtocolDescriptionSupport | |
---|---|
class |
OutboundServerInternalProtocolFactory
OutboundServer protocol specific messages internal factory. It extends protocols' public factory with internal messages support and is internally used by the OutboundServer protocol for messages transportation. It is designed for internal use only. |
Uses of ProtocolDescriptionSupport in com.genesyslab.platform.reporting.protocol |
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Classes in com.genesyslab.platform.reporting.protocol that implement ProtocolDescriptionSupport | |
---|---|
class |
StatServerProtocol
Use a StatServerProtocol object to establish
communication between a client application and Statistics Server. |
Uses of ProtocolDescriptionSupport in com.genesyslab.platform.reporting.protocol.statserver |
---|
Classes in com.genesyslab.platform.reporting.protocol.statserver that implement ProtocolDescriptionSupport | |
---|---|
class |
Notification
|
class |
StatisticMetric
|
class |
StatisticMetricEx
|
class |
StatisticObject
|
class |
StatServerProtocolFactory
StatServer protocol specific messages factory. It is internally used by the StatServer protocol for messages transportation. |
Uses of ProtocolDescriptionSupport in com.genesyslab.platform.reporting.protocol.statserver.events |
---|
Classes in com.genesyslab.platform.reporting.protocol.statserver.events that implement ProtocolDescriptionSupport | |
---|---|
class |
EventCurrentTargetStateSnapshot
Contains the CurrentTargetStateSnapshot data structure, which includes multimedia-capacity information about agent, place, agent group, and place group states. |
class |
EventCurrentTargetStateTargetAdded
Indicates that a member has been added to an agent or place group object. |
class |
EventCurrentTargetStateTargetRemoved
Indicates that a member has been removed from an agent or place group object. |
class |
EventCurrentTargetStateTargetUpdated
Indicates that the target's state has changed. |
class |
EventError
Indicates that an error has occurred. |
class |
EventInfo
Returns statistical information that does not concern routing targets. |
class |
EventServerMode
|
class |
EventStatisticClosed
Indicates that Stat Server will no longer send information about a particular statistic. |
class |
EventStatisticInvalid
Sent if a statistics is not being monitored, due to a lack of connectivity. |
class |
EventStatisticOpened
Indicates that Stat Server will start sending information about the referenced statistic. |
class |
EventStatisticProfile
Returns information about the currently available statistical types, time profiles, time ranges, or filters. |
class |
EventStatisticValid
Sent after EventStatisticInvalid, to indicate that the connection has been restored. |
Uses of ProtocolDescriptionSupport in com.genesyslab.platform.reporting.protocol.statserver.events.datastream |
---|
Classes in com.genesyslab.platform.reporting.protocol.statserver.events.datastream that implement ProtocolDescriptionSupport | |
---|---|
class |
DataProtocolInfo
|
class |
DataStreamInfo
Complex class describes data stream info. |
class |
EventDataStreamClosed
For Genesys internal use only. |
class |
EventDataStreamMessage
For Genesys internal use only. |
class |
EventDataStreamOpened
For Genesys internal use only. |
class |
EventDataStreamOpeningFailure
For Genesys internal use only. |
Uses of ProtocolDescriptionSupport in com.genesyslab.platform.reporting.protocol.statserver.requests |
---|
Classes in com.genesyslab.platform.reporting.protocol.statserver.requests that implement ProtocolDescriptionSupport | |
---|---|
class |
RequestCloseStatistic
Requests that Stat Server stop sending information about a particular statistic. |
class |
RequestGetStatistic
Requests one-time notification about a particular predefined statistic. Note, this request is not applicable to the CurrentTargetState category. |
class |
RequestGetStatisticEx
Requests one-time notification about a statistic that is defined in this request. |
class |
RequestGetStatisticProfile
Requests information on the currently available statistical types, time profiles, time ranges, or filters. |
class |
RequestOpenStatistic
Requests that Stat Server start sending information about a predefined statistics. |
class |
RequestOpenStatisticEx
Requests that Stat Server start sending information about a statistics that is defined in this request. |
class |
RequestPeekStatistic
Requests immediate recalculation and transmission of the value of a previously opened statistic. |
class |
RequestResumeNotification
Asks Stat Server to resume sending notifications to the client: because this request is asynchronous, you should use the send method, not the request method. |
class |
RequestSuspendNotification
Asks Stat Server to temporarily stop sending notifications to the client: because this request is asynchronous, you should use the send method, not the request method. |
Uses of ProtocolDescriptionSupport in com.genesyslab.platform.reporting.protocol.statserver.requests.datastream |
---|
Classes in com.genesyslab.platform.reporting.protocol.statserver.requests.datastream that implement ProtocolDescriptionSupport | |
---|---|
class |
RequestDataStreamClose
For Genesys internal use only. |
class |
RequestDataStreamOpen
For Genesys internal use only. |
class |
RequestDataStreamSend
For Genesys internal use only. |
Uses of ProtocolDescriptionSupport in com.genesyslab.platform.reporting.protocol.statserver.runtime |
---|
Classes in com.genesyslab.platform.reporting.protocol.statserver.runtime that implement ProtocolDescriptionSupport | |
---|---|
class |
StatServerInternalProtocolFactory
StatServer protocol specific messages internal factory. It extends protocols' public factory with internal messages support and is internally used by the StatServer protocol for messages transportation. It is designed for internal use only. |
Uses of ProtocolDescriptionSupport in com.genesyslab.platform.reporting.protocol.statserver.runtime.channel |
---|
Classes in com.genesyslab.platform.reporting.protocol.statserver.runtime.channel that implement ProtocolDescriptionSupport | |
---|---|
class |
EventRegistered
|
class |
RequestRegisterClient
|
class |
RequestUnRegisterClient
|
class |
SEventInfo
|
Uses of ProtocolDescriptionSupport in com.genesyslab.platform.routing.protocol |
---|
Classes in com.genesyslab.platform.routing.protocol that implement ProtocolDescriptionSupport | |
---|---|
class |
RoutingServerProtocol
Use a RoutingServerProtocol object to establish
communication between a client application and Universal Routing Server. |
class |
UrsCustomProtocol
|
class |
UrsCustomProtocolListener
|
Uses of ProtocolDescriptionSupport in com.genesyslab.platform.routing.protocol.customserver |
---|
Classes in com.genesyslab.platform.routing.protocol.customserver that implement ProtocolDescriptionSupport | |
---|---|
class |
CustomServerProtocolFactory
CustomServer protocol specific messages factory. It is internally used by the CustomServer protocol for messages transportation. |
Uses of ProtocolDescriptionSupport in com.genesyslab.platform.routing.protocol.customserver.events |
---|
Classes in com.genesyslab.platform.routing.protocol.customserver.events that implement ProtocolDescriptionSupport | |
---|---|
class |
EventDeleted
|
class |
EventOpenOk
|
Uses of ProtocolDescriptionSupport in com.genesyslab.platform.routing.protocol.customserver.requests |
---|
Classes in com.genesyslab.platform.routing.protocol.customserver.requests that implement ProtocolDescriptionSupport | |
---|---|
class |
RequestExecuteProcedure
|
Uses of ProtocolDescriptionSupport in com.genesyslab.platform.routing.protocol.customserver.runtime |
---|
Classes in com.genesyslab.platform.routing.protocol.customserver.runtime that implement ProtocolDescriptionSupport | |
---|---|
class |
CustomServerInternalProtocolFactory
CustomServer protocol specific messages internal factory. It extends protocols' public factory with internal messages support and is internally used by the CustomServer protocol for messages transportation. It is designed for internal use only. |
Uses of ProtocolDescriptionSupport in com.genesyslab.platform.routing.protocol.routingserver |
---|
Classes in com.genesyslab.platform.routing.protocol.routingserver that implement ProtocolDescriptionSupport | |
---|---|
class |
OperationContext
OperationContext, which imitates TEvent, is used in conjunction with methods that operate on interactions, and provides information about those interactions. |
class |
RoutingServerProtocolFactory
RoutingServer protocol specific messages factory. It is internally used by the RoutingServer protocol for messages transportation. |
Uses of ProtocolDescriptionSupport in com.genesyslab.platform.routing.protocol.routingserver.events |
---|
Classes in com.genesyslab.platform.routing.protocol.routingserver.events that implement ProtocolDescriptionSupport | |
---|---|
class |
EventDebug
This event, which provides an asynchronous response to the deprecated RequestDebug
message, contains the current debugging content of the specified session. |
class |
EventExecutionAck
Indicates that the specified RequestExecuteStrategy ,
RequestFindTarget , or
RequestGetStatistic
executed successfully; provides information about the results of its execution. |
class |
EventExecutionError
Indicates that the specified RequestExecuteStrategy ,
RequestFindTarget , or
RequestGetStatistic
was not executed successfully. |
class |
EventExecutionInProgress
Indicates that URS has accepted the specified RequestExecuteStrategy ,
RequestFindTarget , or
RequestGetStatistic
and started to execute it. |
Uses of ProtocolDescriptionSupport in com.genesyslab.platform.routing.protocol.routingserver.requests |
---|
Classes in com.genesyslab.platform.routing.protocol.routingserver.requests that implement ProtocolDescriptionSupport | |
---|---|
class |
RequestCancelExecution
This request allows you to cancel a currently running RequestExecuteStrategy ,
RequestFindTarget , or
RequestGetStatistic . |
class |
RequestDebug
This request can be used for debugging SCXML strategies; it is deprecated, because the SCXML engine was moved into a separate component (Orchestration Server) with its own debugging interface. |
class |
RequestExecuteStrategy
Requests that URS execute the specified routing strategy. |
class |
RequestFindTarget
This request asks URS to select the most suitable target from a set of eligible targets, such as agent groups. |
class |
RequestLoadStrategy
This request allows you to load a compiled strategy or schedule in URS, provide a name for it, and optionally associate the strategy with a routing point. |
class |
RequestQueryExecution
This request asks URS whether it is still working on or has already answered the specified RequestExecuteStrategy ,
RequestFindTarget , or
RequestGetStatistic . |
class |
RequestReleaseStrategy
This request disassociates a routing point from a strategy that was previously loaded with RequestLoadStrategy; it can even completely unload the strategy from the router's memory. |
Uses of ProtocolDescriptionSupport in com.genesyslab.platform.routing.protocol.routingserver.runtime |
---|
Classes in com.genesyslab.platform.routing.protocol.routingserver.runtime that implement ProtocolDescriptionSupport | |
---|---|
class |
RoutingServerInternalProtocolFactory
RoutingServer protocol specific messages internal factory. It extends protocols' public factory with internal messages support and is internally used by the RoutingServer protocol for messages transportation. It is designed for internal use only. |
Uses of ProtocolDescriptionSupport in com.genesyslab.platform.routing.protocol.routingserver.runtime.channel |
---|
Classes in com.genesyslab.platform.routing.protocol.routingserver.runtime.channel that implement ProtocolDescriptionSupport | |
---|---|
class |
EventOpenOK
Positive response to RequestRegisterClient (internal initial registration request). |
class |
RequestExecute
|
Uses of ProtocolDescriptionSupport in com.genesyslab.platform.voice.protocol |
---|
Classes in com.genesyslab.platform.voice.protocol that implement ProtocolDescriptionSupport | |
---|---|
class |
TServerProtocol
Use a TServerProtocol object to establish
communication between a client application and TServer. |
Uses of ProtocolDescriptionSupport in com.genesyslab.platform.voice.protocol.tserver |
---|
Classes in com.genesyslab.platform.voice.protocol.tserver that implement ProtocolDescriptionSupport | |
---|---|
class |
CallHistoryInfo
|
class |
CallMonitoringProperties
|
class |
CommonProperties
|
class |
FirstRemoteParty
|
class |
LastRemoteParty
|
class |
TimeStamp
|
class |
TServerProtocolFactory
TServer protocol specific messages factory. It is internally used by the TServer protocol for messages transportation. |
Uses of ProtocolDescriptionSupport in com.genesyslab.platform.voice.protocol.tserver.events |
---|
Classes in com.genesyslab.platform.voice.protocol.tserver.events that implement ProtocolDescriptionSupport | |
---|---|
class |
EventAbandoned
The caller abandoned the call before it was answered. |
class |
EventACK
T-Server has acknowledged a request received from a client application. |
class |
EventAddressInfo
This event is generated as a response to the TQueryAddress() function and includes information specified by InfoType and InfoStatus about the telephony object specified by either ThisDN or ThisQueue. |
class |
EventAgentNotReady
The agent is not ready to receive ACD calls. |
class |
EventAgentReady
The agent is ready to receive ACD calls. |
class |
EventAgentReserved
This event is generated as a positive response to the TReserveAgent() request, confirming that those of the parameters agent_dn, agent_id, and agent_place that were present in the request have been successfully reserved. |
class |
EventAnswerAccessNumber
T-Server has processed a previously called TGetAccessNumber() function and has returned the requested access number. |
class |
EventAttachedDataChanged
The attached data for the call has been changed. |
class |
EventBridged
Used in situations where Coverage Path is available or bridged calls can be handled. |
class |
EventCallInfoChanged
The call information has been changed. |
class |
EventDestinationBusy
The called party specified by OtherDN is busy with another call. |
class |
EventDialing
An attempt to make a call on behalf of the telephony object specified by ThisDN is in progress. |
class |
EventDigitsCollected
The digits specified by CollectedDigits have been collected. |
class |
EventDiverted
The call has been diverted from the queue to another telephony object. |
class |
EventDNBackInService
The DN specified in the ThisDN attribute is back in service and can make or receive calls. |
class |
EventDNDOff
The Do-Not-Disturb (DND) feature has been turned off for the telephony object specified by ThisDN. |
class |
EventDNDOn
The Do-Not-Disturb (DND) feature has been turned on for the telephony object specified by ThisDN. |
class |
EventDNOutOfService
The DN specified in the ThisDN attribute is out of service and cannot make or receive calls. |
class |
EventDtmfSent
The specified Dtmf sequence has been sent. |
class |
EventEstablished
For the application associated with the calling party: the telephony object specified by OtherDN has answered (either the calling party answered or the switch simulated an answer if option auto-answer is set on the switch) and the connection has been established. |
class |
EventForwardCancel
The Forwarding feature has been turned off for the telephony object specified by ThisDN. |
class |
EventForwardSet
The Forwarding feature has been turned on for the telephony object specified by ThisDN. |
class |
EventHardwareError
T-Server has detected inconsistent data or an incomplete event flow in switch messaging - for instance, a wrong checksum or missing attributes. |
class |
EventLinkConnected
This event is generated in two ways: either as a notification that the connection between the switch and T-Server, through the CTI link, has been restored, or as a response to the TOpenServerEx() and TOpenServer() functions (that is, after connecting to T-Server) to indicate the current CTI-link status. |
class |
EventLinkDisconnected
This event is generated as a notification that the connection between the switch and T-Server, through the CTI link, has been severed. |
class |
EventListenDisconnected
The switch has registered Deaf mode for the specified telephony object (in OtherDN). |
class |
EventListenReconnected
The switch has canceled Deaf mode for the specified telephony object. |
class |
EventLocationInfo
This event is generated as a response to the TQueryLocation() function and includes information specified by InfoType about the remote location specified by the Location parameter. |
class |
EventMailBoxLogin
The telephony object specified by ThisDN has logged in to the mailbox specified by the mbox_number parameter in the corresponding TLoginMailBox() function. |
class |
EventMailBoxLogout
The telephony object specified by ThisDN has logged out of the mailbox it logged in to earlier. |
class |
EventMessageWaitingOff
The Waiting indicator has been turned off for the telephony object specified by ThisDN. |
class |
EventMessageWaitingOn
The Waiting indicator has been turned on for the telephony object specified by ThisDN. |
class |
EventMonitoringCancelled
The call monitoring has been canceled either by a separate call to the TMonitorNextCall() function or to the TCancelMonitoring() function. |
class |
EventMonitoringNextCall
A request to monitor the next call(s) has been accepted. |
class |
EventMuteOff
A party identified by ThisDN is no longer in Mute (microphone-disabled) mode. |
class |
EventMuteOn
A party identified by ThisDN is now in the Mute mode. |
class |
EventNetworkCallStatus
This event contains all information about the current state of a multi-party call, and is sent whenever state changes. |
class |
EventNetworkPrivateInfo
This event contains all information about the current state of a multi-party call, and is sent whenever state changes. |
class |
EventNetworkReached
The call has reached the public network interface. |
class |
EventOffHook
The telephony object specified by ThisDN has gone off-hook. |
class |
EventOnHook
The telephony object specified by ThisDN has gone on-hook. |
class |
EventPartyChanged
The telephony object specified by OtherDN has replaced the telephony object specified by OtherDN in the previously received event; or the PreviousConnID of the call has been given a new value, ConnID. |
class |
EventPartyDeleted
The telephony object specified by OtherDN has been deleted from the conference call in question. |
class |
EventPartyInfo
The information about the call specified by ConnID. |
class |
EventPrimaryChanged
A change in the role of one of a pair of synchronized T-Servers in hot standby mode has taken place: the T-Server’s role has been changed from backup to primary. |
class |
EventPrivateInfo
This event is generated both in response to a TPrivateService() function call and when it is used to notify selected sets of clients of T-Server–specific information. |
class |
EventQueued
The call has been queued in the ACD group specified by ThisQueue. |
class |
EventQueueLogout
The agent has logged out of the ACD queue specified by ThisQueue, but remains logged in to some other ACD queue. |
class |
EventRegisteredAll
Deprecated. This message has been deprecated. |
class |
EventReleased
The telephony object specified by ThisDN has disconnected or has been dropped from the call. |
class |
EventRemoteConnectionFailed
The call failed to reach the remote switch or could not be treated as successful (for example, Iscc could not route the call to a requested destination DN). |
class |
EventRemoteConnectionSuccess
The call has successfully reached the remote switch. |
class |
EventReqGetAccessNumberCanceled
T-Server has canceled a previously called TGetAccessNumber() function before processing is complete. |
class |
EventResourceInfo
|
class |
EventRestoreConnection
A synchronized connection between a pair of T-Servers in hot standby mode has been established, or the T-Server's role has been changed from primary to backup. |
class |
EventRetrieved
The call has been retrieved from hold. |
class |
EventRinging
A call has been delivered to the telephony object specified by ThisDN. |
class |
EventRouteRequest
The call has been placed on the routing point specified by ThisDN, and the switch is waiting for routing instructions. |
class |
EventRouteUsed
The call has been routed as requested in or has been default routed by the switch after the routing timeout has expired (that is, there was no routing instruction from the computer domain within the specified timeout). |
class |
EventServerInfo
Delivers the information about T-Server specified in ServerVersion, ServerRole, and Capabilities. |
class |
EventSwitchInfo
This event is generated as a response to the TQuerySwitch() function and includes the requested information. |
class |
EventTransactionStatus
This feature allows T-Server clients to monitor ISCC transactions that occur during the call data transfer between T-Servers in a multi-site environment. |
class |
EventTreatmentApplied
The call has been treated, and the Treatment Device (TD) is processing the treatment instruction. |
class |
EventTreatmentEnd
The call has been treated and the Treatment Device (TD) is waiting for another instruction. |
class |
EventTreatmentNotApplied
The call has not been treated for some reason. |
class |
EventTreatmentRequired
A call has been placed to a treatment device port specified by ThisDN, and the switch or the treatment device is waiting for treatment instructions. |
class |
EventUnregistered
The application's registration to send requests and receive events regarding the telephony object specified by ThisDN has been canceled. |
class |
EventUnregisteredAll
Deprecated. This message has been deprecated. |
class |
EventVoiceFileClosed
The voice file specified by the file_handle parameter in the corresponding TCloseVoiceFile() function has been closed. |
class |
EventVoiceFileEndPlay
The voice file specified by the file_handle parameter in the corresponding TPlayVoice() function has been played back completely. |
class |
EventVoiceFileOpened
The voice file specified by the file_handle parameter in the corresponding TOpenVoiceFile() function has been opened. |
Uses of ProtocolDescriptionSupport in com.genesyslab.platform.voice.protocol.tserver.events.callmonitoring |
---|
Classes in com.genesyslab.platform.voice.protocol.tserver.events.callmonitoring that implement ProtocolDescriptionSupport | |
---|---|
class |
EventCallCreated
|
class |
EventCallDataChanged
|
class |
EventCallDeleted
|
class |
EventCallPartyAdded
|
class |
EventCallPartyDeleted
|
class |
EventCallPartyMoved
|
class |
EventCallPartyState
|
Uses of ProtocolDescriptionSupport in com.genesyslab.platform.voice.protocol.tserver.requests.agent |
---|
Classes in com.genesyslab.platform.voice.protocol.tserver.requests.agent that implement ProtocolDescriptionSupport | |
---|---|
class |
RequestAgentNotReady
Sets the agent status to not ready for this DN. |
class |
RequestAgentReady
Sets the agent status to ready for this DN. |
Uses of ProtocolDescriptionSupport in com.genesyslab.platform.voice.protocol.tserver.requests.callmonitoring |
---|
Classes in com.genesyslab.platform.voice.protocol.tserver.requests.callmonitoring that implement ProtocolDescriptionSupport | |
---|---|
class |
RequestStartCallMonitoring
|
class |
RequestStopCallMonitoring
|
Uses of ProtocolDescriptionSupport in com.genesyslab.platform.voice.protocol.tserver.requests.dn |
---|
Classes in com.genesyslab.platform.voice.protocol.tserver.requests.dn that implement ProtocolDescriptionSupport | |
---|---|
class |
RequestCallForwardCancel
Sets the Forwarding feature to Off for the telephony object that is specified by the parameter dn. |
class |
RequestCallForwardSet
Sets the Forwarding feature to On for the telephony object that is specified by the parameter dn. |
class |
RequestCancelMonitoring
A request by a supervisor to cancel the monitoring of the calls delivered to the agent. |
class |
RequestMonitorNextCall
A request by a supervisor to monitor (be automatically conferenced in as a party on) the next call delivered to an agent. |
class |
RequestRegisterAddress
Registers for a DN. |
class |
RequestSetDNDOff
Deactivates the Do-Not-Disturb (DND) mode for the thisDN DN. |
class |
RequestSetDNDOn
Activates the Do-Not-Disturb (DND) mode for the DN thisDN . |
class |
RequestSetMessageWaitingOff
Sets the Message Waiting indication to Off for the telephony object specified by the parameter dn. |
class |
RequestSetMessageWaitingOn
Sets the Message Waiting indicator to On for the telephony object specified by the parameter dn. |
class |
RequestSetMuteOff
On an existing conference call, cancels the Mute mode for the party specified by the parameter dn. |
class |
RequestSetMuteOn
On an existing conference call, sets Mute mode for the party specified by the parameter dn. |
class |
RequestUnregisterAddress
Unregisters for a DN. If the request is successful, your application receives the event EventUnregistered . |
Uses of ProtocolDescriptionSupport in com.genesyslab.platform.voice.protocol.tserver.requests.dtmf |
---|
Classes in com.genesyslab.platform.voice.protocol.tserver.requests.dtmf that implement ProtocolDescriptionSupport | |
---|---|
class |
RequestSendDtmf
On behalf of the telephony object specified by the parameter dn, sends digits that are expected by an interactive voice response system. |
Uses of ProtocolDescriptionSupport in com.genesyslab.platform.voice.protocol.tserver.requests.iscc |
---|
Classes in com.genesyslab.platform.voice.protocol.tserver.requests.iscc that implement ProtocolDescriptionSupport | |
---|---|
class |
RequestCancelReqGetAccessNumber
Allows an application to send a cancellation request for a previously executed TGetAccessNumber() function. |
class |
RequestGetAccessNumber
Allows an application to get an access number to reach the destination switch. |
class |
RequestTransactionMonitoring
This feature allows T-Server clients to monitor ISCC transactions that occur during the call data transfer between T-Servers in a multi-site environment. |
Uses of ProtocolDescriptionSupport in com.genesyslab.platform.voice.protocol.tserver.requests.party |
---|
Classes in com.genesyslab.platform.voice.protocol.tserver.requests.party that implement ProtocolDescriptionSupport | |
---|---|
class |
RequestAlternateCall
On behalf of the telephony object specified by the parameter dn, places the active call specified by the parameter current_conn_id on hold and connects the call specified by the parameter held_conn_id. |
class |
RequestAnswerCall
Answers the ringing call identified by the ConnId parameter. |
class |
RequestApplyTreatment
On behalf of the telephony object specified by the parameter dn, applies a treatment specified by treatment to a call specified by conn_id. |
class |
RequestClearCall
Deletes all parties, that is, all telephony objects, from the call specified by conn_id and disconnects the call. |
class |
RequestCompleteConference
Completes a conference previously initiated. |
class |
RequestCompleteTransfer
Completes the two-step transfer. |
class |
RequestDeleteFromConference
A telephony object specified by dn deletes the telephony object specified by dn_to_drop from the conference call specified by conn_id. |
class |
RequestGiveMusicTreatment
On behalf of the telephony object specified by the parameter dn, connects the call specified by the parameter conn_id to the music source specified by the parameter music_dn. |
class |
RequestGiveRingBackTreatment
On behalf of the telephony object specified by the parameter dn, connects the call specified by the parameter conn_id to a Ring Back Tone source, which is specified in the switch. |
class |
RequestGiveSilenceTreatment
On behalf of the telephony object specified by the parameter dn, connects the call specified by the parameter conn_id to a source of silence, which is specified in the switch. |
class |
RequestHoldCall
Places the ConnId call on hold. |
class |
RequestInitiateConference
Initiates a conference. |
class |
RequestInitiateTransfer
Initiates a two-step transfer. |
class |
RequestListenDisconnect
On an existing conference call, sets Deaf mode for the party specified by the parameter listener_dn. |
class |
RequestListenReconnect
On an existing conference call, cancels Deaf mode for the party defined by the parameter listener_dn. |
class |
RequestMakeCall
Makes a regular call from the thisDN DN to the otherDN called party. |
class |
RequestMakePredictiveCall
Makes a predictive call from the thisDN DN to the otherDN called party. |
class |
RequestMergeCalls
On behalf of the telephony object specified by the parameter dn, merges the held call specified by the parameter held_conn_id with the active call specified by the parameter current_conn_id in a manner specified by the parameter merge_type. |
class |
RequestMuteTransfer
Transfers this ConnId call in one blind step to the otherDN destination. |
class |
RequestNetworkAlternate
The request to place the current call on hold and to connects to the other call. |
class |
RequestNetworkConsult
This request instructs NTS to create consultation call. |
class |
RequestNetworkMerge
The request to join the consult leg into the existing primary call. |
class |
RequestNetworkReconnect
The request to drop the consult leg and reconnect to the origination party in the primary call. |
class |
RequestNetworkSingleStepTransfer
This request instructs NTS to transfer the call in one step (without creating consultation call). |
class |
RequestNetworkTransfer
The requests to connect called party in a consultation to the main call, and to drop the requestor (to complete the transfer). |
class |
RequestReconnectCall
Releases the telephony object specified by the parameter dn from the active call specified by the parameter current_conn_id and retrieves the previously held call, specified by the parameter held_conn_id, to the same object. |
class |
RequestRedirectCall
Requests that the call be redirected, without an answer, from the party specified by the parameter dn to the party specified by the parameter dest_dn. |
class |
RequestReleaseCall
Releases the call identified by the ConnId parameter. |
class |
RequestRetrieveCall
Retrieves the ConnId call placed on hold. |
class |
RequestRouteCall
Routes the call identified to the specified destination. |
class |
RequestSetCallInfo
Changes the call attributes. |
class |
RequestSingleStepConference
Adds a new party to an existing call and creates a conference. Note: This request allows callbacks. |
class |
RequestSingleStepTransfer
Transfers this call ConnId in one step to the destination otherDN . |
Uses of ProtocolDescriptionSupport in com.genesyslab.platform.voice.protocol.tserver.requests.queries |
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Classes in com.genesyslab.platform.voice.protocol.tserver.requests.queries that implement ProtocolDescriptionSupport | |
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class |
RequestQueryAddress
Requests the information of type info_type about the thisDN , or the thisQueue , or both, specified in parameters. |
class |
RequestQueryCall
Requests the information specified by info_type about the telephony object specified by conn_id. |
class |
RequestQueryLocation
Allows a client to receive information specified by the info_type parameter about one or more remote locations specified by the location parameter. |
class |
RequestQueryServer
Requests information about the T-Server. |
class |
RequestQuerySwitch
Requests from the T-Server, specified by the parameter server, information about the switch to which T-Server is connected. |
Uses of ProtocolDescriptionSupport in com.genesyslab.platform.voice.protocol.tserver.requests.special |
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Classes in com.genesyslab.platform.voice.protocol.tserver.requests.special that implement ProtocolDescriptionSupport | |
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class |
RequestDistributeUserEvent
Sends the application-defined data structure specified by the parameter event to T-Server, making this data available to the applications registered to receive events about the telephony object specified by the parameter dn. |
class |
RequestNetworkPrivateService
The Network Private Service. |
class |
RequestPrivateService
Passes information and request services (such as Split Call, Set Feature, change T-Server behavior, and so on) that are supported only by certain T-Servers, and which are not covered by general feature requests. |
class |
RequestReserveAgent
Allows a server application that is a client of T-Server to reserve a DN along with an Agent, a Place, or both, so that no other T-Server client can route calls to it during a specified reservation interval. |
class |
RequestReserveAgentAndGetAccessNumber
Acts as if two requests (RequestReserveAgent, and RequestGetAccessNumber) were submitted consequently. |
class |
RequestSendEvent
Sends the T-Library event specified by the parameter event to T-Server. |
class |
RequestSetInputMask
Directs T-Server to send applications only the subset of T-Server Events that are specified by an InputMask, and filter out the rest. |
Uses of ProtocolDescriptionSupport in com.genesyslab.platform.voice.protocol.tserver.requests.userdata |
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Classes in com.genesyslab.platform.voice.protocol.tserver.requests.userdata that implement ProtocolDescriptionSupport | |
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class |
RequestAttachUserData
On behalf of the telephony object specified by the parameter dn, attaches the User Data structure specified by the parameter user_data to the T-Server information that is related to the call specified by the parameter conn_id. |
class |
RequestDeletePair
On behalf of the telephony object specified by the parameter dn, deletes the key-value pair specified by the parameter key from the user data attached to the call specified by the parameter conn_id. |
class |
RequestDeleteUserData
On behalf of the telephony object specified by the parameter dn, deletes all the user data attached to the call specified by the parameter conn_id. |
class |
RequestUpdateUserData
On behalf of the telephony object specified by the parameter dn, updates the user data that is attached to the call specified by the parameter conn_id with the data specified by the parameter user_data. |
Uses of ProtocolDescriptionSupport in com.genesyslab.platform.voice.protocol.tserver.requests.voicemail |
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Classes in com.genesyslab.platform.voice.protocol.tserver.requests.voicemail that implement ProtocolDescriptionSupport | |
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class |
RequestCloseVoiceFile
Closes the voice file specified by the parameter file_handle on behalf of the telephony object specified by the parameter dn, which earlier logged in to a mailbox using the function TLoginMailBox(). |
class |
RequestCollectDigits
Collects digits from the caller. |
class |
RequestLoginMailBox
Logs in the telephony object specified by the parameter dn to the mailbox specified by the parameter mbox_number. |
class |
RequestLogoutMailBox
Logs the telephony object specified by the parameter dn out of the mailbox that it is logged in to. |
class |
RequestOpenVoiceFile
Opens the voice file that is specified by the parameter file_name on behalf of the telephony object specified by the parameter dn and that has earlier logged in to a mailbox using the function TLoginMailBox(). |
class |
RequestPlayVoiceFile
Plays the voice message contained in the file specified by the parameter file_handle for the telephony object specified by the parameter dn. |
Uses of ProtocolDescriptionSupport in com.genesyslab.platform.voice.protocol.tserver.runtime |
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Classes in com.genesyslab.platform.voice.protocol.tserver.runtime that implement ProtocolDescriptionSupport | |
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class |
TServerInternalProtocolFactory
TServer protocol specific messages internal factory. It extends protocols' public factory with internal messages support and is internally used by the TServer protocol for messages transportation. It is designed for internal use only. |
Uses of ProtocolDescriptionSupport in com.genesyslab.platform.voice.protocol.tserver.runtime.channel |
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Classes in com.genesyslab.platform.voice.protocol.tserver.runtime.channel that implement ProtocolDescriptionSupport | |
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class |
EventReserved_2
For internal usage. |
Uses of ProtocolDescriptionSupport in com.genesyslab.platform.webmedia.protocol |
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Classes in com.genesyslab.platform.webmedia.protocol that implement ProtocolDescriptionSupport | |
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class |
BasicChatProtocol
By default, BasicChatProtocol has enabled AutoRegister mode. |
class |
CallbackProtocol
|
class |
CallbackProtocolListener
Callback ServerChannel component for handling of Genesys Callback Server protocol clients. Here is a simple example of synchronous server side procedure:
|
class |
ChatProtocolsListener
Customized ServerChannel component for handling of Genesys Chat Server protocols - Flex Chat and Basic Chat. It accepts connections of the both client types at a same time. |
class |
EmailProtocol
Deprecated. |
class |
EmailProtocolListener
Deprecated. |
class |
EspEmailProtocol
Use an EspEmailProtocol object to establish
communication between client application and ESP based Email Server. |
class |
EspEmailProtocolListener
EspEmail ServerChannel component for handling of Genesys Callback Server protocol clients. Here is a simple example of synchronous server side procedure:
|
class |
FlexChatProtocol
By default, channel has enabled AutoRegister mode. |
class |
OptionalRegistrationChannel
|
class |
WebmediaChannel
It's an abstract base class for all WebMedia protocols including BasicChat, FlexChat, Callback and XML based Email protocols. |
Uses of ProtocolDescriptionSupport in com.genesyslab.platform.webmedia.protocol.basicchat |
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Classes in com.genesyslab.platform.webmedia.protocol.basicchat that implement ProtocolDescriptionSupport | |
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class |
BasicChatProtocolFactory
BasicChat protocol specific messages factory. It is internally used by the BasicChat protocol for messages transportation. |
class |
ChatTranscript
|
class |
Description
|
class |
MessageInfo
|
class |
MessageText
|
class |
NewPartyInfo
|
class |
NoticeInfo
|
class |
NoticeText
|
class |
PartyLeftInfo
|
class |
Reason
|
class |
ReenterInfo
|
class |
UserInfo
|
Uses of ProtocolDescriptionSupport in com.genesyslab.platform.webmedia.protocol.basicchat.events |
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Classes in com.genesyslab.platform.webmedia.protocol.basicchat.events that implement ProtocolDescriptionSupport | |
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class |
EventSessionInfo
This event provides transcript information about a chat session. |
Uses of ProtocolDescriptionSupport in com.genesyslab.platform.webmedia.protocol.basicchat.requests |
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Classes in com.genesyslab.platform.webmedia.protocol.basicchat.requests that implement ProtocolDescriptionSupport | |
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class |
RequestJoin
Issues a request to create or join a chat session. |
class |
RequestMessage
Issues a request to add a message to the specified chat session. |
class |
RequestNotify
Issues a request to add a notice (that is, a notification) to the current chat session. |
class |
RequestRegister
Issues a request to register with Chat Server. |
class |
RequestReleaseParty
Issues a request to release one party from the chat session. |
Uses of ProtocolDescriptionSupport in com.genesyslab.platform.webmedia.protocol.basicchat.runtime |
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Classes in com.genesyslab.platform.webmedia.protocol.basicchat.runtime that implement ProtocolDescriptionSupport | |
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class |
BasicChatInternalProtocolFactory
BasicChat protocol specific messages internal factory. It extends protocols' public factory with internal messages support and is internally used by the BasicChat protocol for messages transportation. It is designed for internal use only. |
Uses of ProtocolDescriptionSupport in com.genesyslab.platform.webmedia.protocol.callback |
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Classes in com.genesyslab.platform.webmedia.protocol.callback that implement ProtocolDescriptionSupport | |
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class |
CallbackProtocolFactory
Callback protocol specific messages factory. It is internally used by the Callback protocol for messages transportation. |
class |
SearchResult
|
Uses of ProtocolDescriptionSupport in com.genesyslab.platform.webmedia.protocol.callback.events |
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Classes in com.genesyslab.platform.webmedia.protocol.callback.events that implement ProtocolDescriptionSupport | |
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class |
EventRedirect
This class redirects a packet to another Callback Server. |
class |
EventSearchResult
Creates a search results packet that can contain information on one or more callback requests. |
class |
EventStatInfo
This class represents a packet containing statistical information. |
Uses of ProtocolDescriptionSupport in com.genesyslab.platform.webmedia.protocol.callback.requests |
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Classes in com.genesyslab.platform.webmedia.protocol.callback.requests that implement ProtocolDescriptionSupport | |
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class |
RequestCallback
This class represents a callback request packet. |
class |
RequestCancel
The RequestCancel class encodes and decodes packets
containing requests to cancel a callback request. |
class |
RequestGetInfo
This class constructs requests for callback information from a Callback Server. |
class |
RequestGetStatistics
This class represents a statistics request packet. |
Uses of ProtocolDescriptionSupport in com.genesyslab.platform.webmedia.protocol.callback.runtime |
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Classes in com.genesyslab.platform.webmedia.protocol.callback.runtime that implement ProtocolDescriptionSupport | |
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class |
CallbackInternalProtocolFactory
Callback protocol specific messages internal factory. It extends protocols' public factory with internal messages support and is internally used by the Callback protocol for messages transportation. It is designed for internal use only. |
Uses of ProtocolDescriptionSupport in com.genesyslab.platform.webmedia.protocol.email |
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Classes in com.genesyslab.platform.webmedia.protocol.email that implement ProtocolDescriptionSupport | |
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class |
EmailProtocolFactory
Email protocol specific messages factory. It is internally used by the Email protocol for messages transportation. |
Uses of ProtocolDescriptionSupport in com.genesyslab.platform.webmedia.protocol.email.runtime |
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Classes in com.genesyslab.platform.webmedia.protocol.email.runtime that implement ProtocolDescriptionSupport | |
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class |
EmailInternalProtocolFactory
Email protocol specific messages internal factory. It extends protocols' public factory with internal messages support and is internally used by the Email protocol for messages transportation. It is designed for internal use only. |
Uses of ProtocolDescriptionSupport in com.genesyslab.platform.webmedia.protocol.espemail |
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Classes in com.genesyslab.platform.webmedia.protocol.espemail that implement ProtocolDescriptionSupport | |
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class |
EspEmailProtocolFactory
EspEmail protocol specific messages factory. It is internally used by the EspEmail protocol for messages transportation. |
Uses of ProtocolDescriptionSupport in com.genesyslab.platform.webmedia.protocol.espemail.events |
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Classes in com.genesyslab.platform.webmedia.protocol.espemail.events that implement ProtocolDescriptionSupport | |
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class |
EventCreateWebEmailIn
A successful response on RequestCreateWebEmailIn
EventCreateWebEmailIn.getNewInteractionId() - returns the ID of the new inbound e-mail interaction
|
Uses of ProtocolDescriptionSupport in com.genesyslab.platform.webmedia.protocol.espemail.requests |
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Classes in com.genesyslab.platform.webmedia.protocol.espemail.requests that implement ProtocolDescriptionSupport | |
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class |
RequestCreateWebEmailIn
... |
Uses of ProtocolDescriptionSupport in com.genesyslab.platform.webmedia.protocol.flexchat |
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Classes in com.genesyslab.platform.webmedia.protocol.flexchat that implement ProtocolDescriptionSupport | |
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class |
FlexChatProtocolFactory
FlexChat protocol specific messages factory. It is internally used by the FlexChat protocol for messages transportation. |
class |
FlexTranscript
|
Uses of ProtocolDescriptionSupport in com.genesyslab.platform.webmedia.protocol.flexchat.events |
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Classes in com.genesyslab.platform.webmedia.protocol.flexchat.events that implement ProtocolDescriptionSupport | |
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class |
EventStatus
The EventStatus event provides information about
the status of a request, including when the request occurred, the
result of that request, a FlexTranscript of session
details, and an error description (if necessary). |
Uses of ProtocolDescriptionSupport in com.genesyslab.platform.webmedia.protocol.flexchat.requests |
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Classes in com.genesyslab.platform.webmedia.protocol.flexchat.requests that implement ProtocolDescriptionSupport | |
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class |
RequestLogin
Issues a login request to Interaction Server. |
class |
RequestLogout
Issues a logout request to Interaction Server. |
Uses of ProtocolDescriptionSupport in com.genesyslab.platform.webmedia.protocol.flexchat.runtime |
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Classes in com.genesyslab.platform.webmedia.protocol.flexchat.runtime that implement ProtocolDescriptionSupport | |
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class |
FlexChatInternalProtocolFactory
FlexChat protocol specific messages internal factory. It extends protocols' public factory with internal messages support and is internally used by the FlexChat protocol for messages transportation. It is designed for internal use only. |
Uses of ProtocolDescriptionSupport in com.genesyslab.platform.webmedia.protocol.runtime |
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Classes in com.genesyslab.platform.webmedia.protocol.runtime that implement ProtocolDescriptionSupport | |
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class |
ChatServerDefaultProtocolFactory
Chat Server default protocol messages factory. It is internally used by the Chat Server specific ServerChannel. |
Uses of ProtocolDescriptionSupport in com.genesyslab.platform.webmedia.protocol.server |
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Classes in com.genesyslab.platform.webmedia.protocol.server that implement ProtocolDescriptionSupport | |
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class |
CallbackClientChannelHandler
Callback Server protocol internal ClientChannelHandler. Note: This class is internal and is not supposed for explicit usage by applications. |
class |
ChatClientChannelHandler
Chat Server protocols internal ClientChannelHandler. Note: This class is internal and is not supposed for explicit usage by applications. |
class |
EmailClientChannelHandler
Email Server protocol internal ClientChannelHandler. Note: This class is internal and is not supposed for explicit usage by applications. |
class |
EspEmailClientChannelHandler
Created by vgarmash on 23.11.2016. |
class |
WebMediaClientChannelHandler
Web Media protocols internal ClientChannelHandler's base class. Note: This class is internal and is not supposed for explicit usage by applications. |
|
Platform SDK Java 8.5 API Reference | |||||||||
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