Class Summary |
EventAddAgentStdRespFavorite |
Indicates that a Standard Response was added to the specified agent's favorites list. |
EventAddCategory |
This event indicates that a category was successfully added. |
EventAddCategoryAttribute |
This event indicates that a category attribute was successfully added. |
EventAddCategoryRoot |
This event indicates that a category root was successfully added. |
EventAddDocument |
This event indicates that a document was successfully added
to an Interaction. |
EventAddFieldCode |
This event indicates that a field code was successfully added. |
EventAddFieldValue |
This event indicates that a field value was successfully added. |
EventAddModel |
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EventAddScreeningRule |
This event indicates that a screening rule was successfully added. |
EventAddStandardResponse |
Response on 'RequestAddStandardResponse' request. |
EventAddStdRespUsage |
Response on 'RequestAddStdRespUsage' request. |
EventAddTrainingDataObject |
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EventAssignInteractionToContact |
This event indicates that an Interaction was successfully assigned
to a Contact. |
EventBoostDocument |
Indicates whether RequestBoostDocument was successful or not. |
EventCheckForUpdates |
This event indicates whether or not standard responses were updated
since the requested time. |
EventContactListGet |
This event indicates that the RequestContactListGet was successful, and
contains a list of contacts matching the criteria specified in that request. |
EventContactListGetNextPage |
This event returns the next page of contact objects, as specified by the
earlier constraints. |
EventContactListRelease |
This event indicates that the contact list was released successfully. |
EventCountInteractions |
This event returns the number of Interactions that match the filter specified
in the related RequestCountInteractions. |
EventCreateStandardResponseRevision |
This event indicates that the RequestCreateStandardResponseRevision was successful, and contains a new version of a Standard Response in a Category
(part of Standard Response history management). |
EventDelete |
This event indicates that the contact with the specified ID was deleted. |
EventDeleteAgentStdRespFavorite |
Indicates that a Standard Response was removed from the specified agent's
favorites list. |
EventDeleteCategory |
This event indicates that the specified category was deleted from UCS. |
EventDeleteCategoryAttribute |
This event indicates that the specified category attribute was deleted from UCS. |
EventDeleteCategoryRoot |
This event indicates that the specified category root was deleted from UCS. |
EventDeleteFieldCode |
This event indicates that a field code was successfully deleted. |
EventDeleteFieldValue |
This event indicates that a field value was successfully deleted. |
EventDeleteInteraction |
This event indicates that the specified interactions were
deleted from UCS. |
EventDeleteModel |
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EventDeleteProperties |
Notifies about delete operation success. |
EventDeleteScreeningRule |
This event indicates that a screening rule was successfully deleted. |
EventDeleteStandardResponse |
Notifies about delete operation success. |
EventDeleteTrainingDataObject |
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EventError |
Indicates that an error has occurred. |
EventFindOrCreatePhoneCall |
This event returns a PhoneCall object. |
EventGetAgentStdRespFavorites |
Returns a list of all Standard Response Favorites for the agent specified
in RequestGetAgentStdRespFavorites. |
EventGetAllCategories |
Deprecated. The message has been deprecated in UCS 8.5 and will not be implemented in UCS 9.0. |
EventGetAttributes |
This event returns a complete list of contact attributes (as declared in the
Contact Attribute enumerator in Configuration Server). |
EventGetCategory |
This event contains information about the requested category. |
EventGetCategoryAttribute |
This event delivers the content of the requested category attribute. |
EventGetCategoryAttributes |
This event returns all (or some, depending on filtering) of the category attributes. |
EventGetContacts |
This event delivers a specific range of contacts, based on your search and sort criteria. |
EventGetDocument |
This event delivers the binary content of the requested document. |
EventGetFieldCode |
This event delivers the content of the requested field code. |
EventGetFieldCodes |
This event returns all of the field codes. |
EventGetFieldValue |
This event delivers the content of the requested field value. |
EventGetFieldValues |
This event returns all of the field values. |
EventGetIndexProperties |
This event returns a list of configured indexes in UCS, showing you
which fields are searchable. |
EventGetInteractionContent |
This event delivers the binary content of the interaction. |
EventGetInteractionsForContact |
This event returns all (or some, depending on filtering) of the
interactions for a specified Contact. |
EventGetInteractionsWithStatus |
This event delivers the set of interactions with requested status. |
EventGetMergeDetail |
Response on 'RequestGetMergeDetail' request. |
EventGetModel |
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EventGetModels |
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EventGetProperties |
Returns one, multiple or all key-value pairs for the specified person. |
EventGetRootCategories |
This event contains a list of root categories from the specified tenant. |
EventGetScreeningRule |
This event delivers the content of the requested screening rule. |
EventGetScreeningRules |
This event returns all (or some, depending on filtering) of the screening rules. |
EventGetServerTime |
Returns server time as a String in ISO8601 Date Format. |
EventGetStandardResponse |
This event contains information about the requested standard response specified
in RequestGetStandardResponse. |
EventGetStandardResponses |
This event contains information about all the versions of
a Standard Response content for a requested standard response ID. |
EventGetSystemSettings |
The purpose is to provide available options. |
EventGetTrainingDataObject |
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EventGetTrainingDataObjects |
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EventGetVersion |
This event contains the current version of the UCS database. |
EventIdentifyContact |
This event returns a list of one or more Contact IDs based on user data values specified in the related RequestIdentifyContact request. |
EventInsert |
This event is returned after a new contact is interested using RequestInsert. |
EventInsertInteraction |
This event indicates that a new interaction was created in UCS. |
EventInteractionListGet |
This event returns a list of Interactions matching the criteria specified
by RequestInteractionListGet. |
EventInteractionListGetNextPage |
This event returns the next interaction in the list that was
returned by EventInteractionListGet. |
EventInteractionListRelease |
This event indicates that list of interactions specified in
RequestInteractionListRelease has been released. |
EventMergeContacts |
Indicates that RequestMergeContacts was successful, and returns the ID of the merge request. |
EventMergeListGet |
This event returns a UCS-wide list of merged agents. |
EventMergeListGetNextPage |
This event delivers the next portion of the merge records from the previously
built MergeList. |
EventMergeListRelease |
This event returns all (or some, depending on filtering) of the
interactions for a specified Contact. |
EventMoveCategory |
This event indicates that a category was successfully moved. |
EventRefresh |
Response of 'RequestRefresh' request. |
EventRemoveAllAttributes |
Indicates that all attributes were successfully removed from a contact. |
EventRemoveDocument |
This event indicates that a Document was successfully removed. |
EventRenderFieldCodes |
This event returns the adjusted block of text, after a block of template
text is rendered to replace field codes with actual values. |
EventRestoreStandardResponseRevision |
This event indicates that the RequestRestoreStandardResponseRevision was successful. |
EventSearch |
This event returns a list of UCS documents — standard responses, contacts,
or interactions — that match the string-based queries submitted in RequestSearch. |
EventSetInteractionStatus |
This event indicates that the interaction status has changed. |
EventSetProperties |
Notifies about insert operation success. |
EventStopInteraction |
Indicates that the interaction specified in the related
RequestStopInteraction has stopped correctly. |
EventUnMergeContacts |
This event indicates that the previously merged contacts were rolled back successfully. |
EventUpdateAttributes |
Indicates that the related RequestUpdateAttributes was successful. |
EventUpdateCategory |
This event indicates that a category was successfully updated. |
EventUpdateCategoryAttribute |
This event indicates that a category attribute was successfully updated. |
EventUpdateDocument |
This event indicates that the specified document was updated successfully. |
EventUpdateFieldCode |
This event indicates that a field code was successfully updated. |
EventUpdateFieldValue |
Deprecated. This message is deprecated in UCS 9.0 |
EventUpdateInteraction |
This event indicates that the interaction attributes and binary
content were updated correctly. |
EventUpdateModel |
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EventUpdateScreeningRule |
This event indicates that a screening rule was successfully updated. |
EventUpdateStandardResponse |
Notifies about update operation success. |
EventUpdateTrainingDataObject |
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EventValidateFieldCodes |
This event returns a list of any errors that were received after trying
to validate the text specified in RequestValidateFieldCodes. |