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EventInfo
and
EventCurrentTargetStateSnapshot
,
that give you statistical information.
See:
Description
Class Summary | |
---|---|
EventCurrentTargetStateSnapshot | Contains the CurrentTargetStateSnapshot data structure, which includes multimedia-capacity information about agent, place, agent group, and place group states. |
EventCurrentTargetStateTargetAdded | Indicates that a member has been added to an agent or place group object. |
EventCurrentTargetStateTargetRemoved | Indicates that a member has been removed from an agent or place group object. |
EventCurrentTargetStateTargetUpdated | Indicates that the target's state has changed. |
EventError | Indicates that an error has occurred. |
EventInfo | Returns statistical information that does not concern routing targets. |
EventServerMode | |
EventStatisticClosed | Indicates that Stat Server will no longer send information about a particular statistic. |
EventStatisticInvalid | Sent if a statistics is not being monitored, due to a lack of connectivity. |
EventStatisticOpened | Indicates that Stat Server will start sending information about the referenced statistic. |
EventStatisticProfile | Returns information about the currently available statistical types, time profiles, time ranges, or filters. |
EventStatisticValid | Sent after EventStatisticInvalid, to indicate that the connection has been restored. |
This package contains many event messages, including
EventInfo
and
EventCurrentTargetStateSnapshot
,
that give you statistical information. It also has events that
indicate the status of your statistics requests and of your server connection.
You can request statistical information using several of the requests
described in the com.genesyslab.platform.reporting.protocol.statserver.requests
package. For many of these requests, you will receive an EventInfo
.
Here is the output from the request, as demonstrated in the
Using the Statistics Platform SDK article located in the
Platform SDK Developer's Guide.
'EventInfo' ('2')
message attributes:
REQ_ID [int] = 4
USER_REQ_ID [int] = -1
TM_SERVER [int] = 1244489620
TM_LENGTH [int] = 0
LONG_VALUE [int] = 0
VOID_VALUE [object] = AgentStatus {
AgentId = Analyst001
AgentStatus = 23
Time = 1240840034
PlaceStatus = PlaceStatus = 23
Time = 1240840034
LoginId = LoggedOut
}
For more information on Genesys statistics and reporting, refer to the sections on "Metrics and Statistics for Solution Reporting" and "The Statistical Model" in the latest version of the Genesys Reporting Technical Reference Guide.
For general information on the structure and usage of the Platform SDKs, or an introduction to using the Statistics Platform SDK, please refer to the Platform SDK Developer's Guide.
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