Platform SDK Java 8.5 API Reference

Uses of Package
com.genesyslab.platform.applicationblocks.com.objects

Packages that use com.genesyslab.platform.applicationblocks.com.objects
com.genesyslab.platform.applicationblocks.com   
com.genesyslab.platform.applicationblocks.com.capacityrules   
com.genesyslab.platform.applicationblocks.com.objects   
com.genesyslab.platform.applicationblocks.com.queries   
com.genesyslab.platform.apptemplate.application This package provides helper components for connectivity with Genesys Configuration Framework. 
com.genesyslab.platform.apptemplate.configuration Provides helper classes that read application options and other data from Configuration Server, converts it to corresponding Platform SDK objects and makes it easier to set up connections to backend servers and other applications. 
com.genesyslab.platform.apptemplate.log4j2 This package contains a set of AppTemplate classes related to Log4j v2 support. 
 

Classes in com.genesyslab.platform.applicationblocks.com.objects used by com.genesyslab.platform.applicationblocks.com
CfgACL
           
CfgID
          

An object ID.

 

Classes in com.genesyslab.platform.applicationblocks.com.objects used by com.genesyslab.platform.applicationblocks.com.capacityrules
CfgScript
          

Scripts identify processing scenarios or treatments that can be applied to customer interactions.

 

Classes in com.genesyslab.platform.applicationblocks.com.objects used by com.genesyslab.platform.applicationblocks.com.objects
CfgAccessGroup
          

Access Groups are groups of Persons who need to have the same set of permissions with respect to Configuration Database objects

The name of a access group must be unique within the tenant, but can coincide with the names of dn groups, place groups and agent groups of the same tenant.

CfgACE
           
CfgACEID
           
CfgACLID
           
CfgActionCode
          

Action coding enables agents to report the business results of customer interactions, as well as to explain the reasons for certain operations.

CfgAddress
          

An address.

CfgAgentGroup
          

Groups of Agents are typically set up to provide particular sets of contact center services.

CfgAgentInfo
          

CfgAgentInfo contains information about an Agent.

CfgAgentLogin
          

Agent Logins are unique codes defined within a Switch and assigned to agents.

CfgAgentLoginInfo
          

Agent login information.

CfgAlarmCondition
          

Alarm Conditions specify events that you might want to know about and manage as soon as they occur.

CfgApplication
          

Applications are the various Genesys software programs that serve a contact center.

CfgAppPrototype
          

An application prototype.

CfgAppRank
          

Ranks allow Applications to control which of their functions to make available to the currently logged-in Person.

CfgAppServicePermission
          

The only purpose of service permission masks is to control what functionality of a certain application is available within the service where it is used.

CfgCallingList
          

Calling Lists are references to tables of information about the numbers to call during an outbound campaign.

CfgCallingListInfo
          

Information about a calling list.

CfgCampaign
          

Campaigns are structures for organizing and managing an automated process of making outbound calls to the destinations specified in Calling Lists.

CfgCampaignGroup
          

CfgCampaignGroup objects contain information about Campaign groups.

CfgCampaignGroupInfo
           
CfgConnInfo
          

CfgConnInfo contains information about a connection.

CfgDeltaAgentInfo
          

The changes to make to a CfgAgentInfo object.

CfgDeltaGroup
          

The changes to make to a CfgGroup object.

CfgDetectEvent
           
CfgDN
          

A DN is a communication device that is uniquely identified by a directory number, where customer interactions (for example, telephone calls or e-mails) reside and are handled.

CfgDNAccessNumber
          

CfgDNAccessNumber displays a list of numbers that are dialed from the specified Switch to reach this DN.

CfgDNGroup
          

You can set up Groups of DNs for use in network-level routing algorithms and in some types of statistics.

CfgDNInfo
          

Information about a DN.

CfgEnumerator
          

CfgEnumerator objects are available enumerations, such as MediaType, Service Type, and others.

CfgEnumeratorValue
          

CfgEnumeratorValue objects contain all of the values for all available enumerators.

CfgField
          

Fields are single pieces of data within more complex data structures (for example, database records).

CfgFilter
          

Use Filters to specify conditions for data selection from a data repository (for example, from a database table).

CfgFolder
          

Folders can be used to create hierarchies of other types of objects.

CfgFormat
          

Use Formats to specify Fields that form a data structure (for example, a database table).

CfgGroup
          

A group.

CfgGVPCustomer
          

This object is obsolete and no longer in use

CfgGVPIVRProfile
          

A GVP Voice Application Profile is used by a GVP to define an voice application that can be executed upon request.

CfgGVPReseller
          

This object is obsolete and no longer in use.

CfgHost
          

Hosts are the computers that run the various CTI server applications in an environment.

CfgID
          

An object ID.

CfgIVR
          

An IVR (Interactive Voice Response) is a telephony object that contains IVR Ports; it is controlled through IVR interface drivers.

CfgIVRPort
          

An Interactive Voice Response (IVR) Port is a telephony object uniquely identified by the numbers within an IVR at which telephone calls may reside and be handled.

CfgMemberID
           
CfgObjectID
           
CfgObjectiveTable
          

Objective Tables are collections of Objective Records.

CfgObjectiveTableRecord
          

Objective Records define records within Objective Table objects.

CfgObjectResource
          

CfgObjectResource contains information about object's resource and related optional parameters.

CfgOS
          

CfgOS gives information about an operating system.

CfgOwnerID
           
CfgParentID
           
CfgPerson
          

Persons correspond to contact center personnel___including agents___who need access to CTI applications.

CfgPersonLastLogin
           
CfgPhones
          

CfgPhysicalSwitch
          

Switching Offices are the actual telephone switches that provide telephone service to contact centers.

CfgPlace
          

A Place is a location that has one or more DNs operated by a single agent.

CfgPlaceGroup
          

You can group Places if, according to the call-processing algorithms, the calls have to be distributed among a set of Places under the control of CTI applications rather than through the ACD mechanisms of the Switch.

CfgPortInfo
          

CfgPortInfo contains information about a listening port for a server.

CfgRemovalEvent
           
CfgResourceID
           
CfgRole
          

Roles are application functions assigned for some users/groups.

CfgRoleMember
          

CfgRoleMember gives information about member of a role.

CfgScheduledTask
          

A Scheduled Task is a GVP Object in which you schedule the GVP tasks

See also:

CfgScript
          

Scripts identify processing scenarios or treatments that can be applied to customer interactions.

CfgServer
          

A server.

CfgService
          

Solutions are sets of functions that applications provide.

CfgServiceInfo
          

CfgSkill
          

Skills are qualities or abilities that Agents possess.

CfgSkillLevel
          

CfgSkillLevel indicates an Agent's level of proficiency in a particular skill.

CfgSolutionComponent
          

CfgSolutionComponent displays a list of applications whose functionality this solution uses.

CfgSolutionComponentDefinition
          

CfgSolutionComponentDefinition lists the types of applications whose functionality this solution uses.

CfgStatDay
          

A Statistical Day is a numerically-expressed workload that a particular Agent Group is expected to handle during a particular business day.

CfgStatInterval
          

Use a Statistical Interval to associate each Statistical Interval with certain Statistical Values.

CfgStatTable
          

Statistical Tables are groups of Statistical Days that represent statistically-modeled performances of Agent Groups over a calendar period of up to one year.

CfgSubcode
          

You can use Subcodes to supplement Action Codes with more precise information about the reasons for a certain action.

CfgSwitch
          

A Switch is an aggregate of telephony resources within a Switching Office.

CfgSwitchAccessCode
          

CfgSwitchAccessCode contains a list of Access Codes that are used to place, route, or transfer calls from its Switch to other Switches in a multi-site installation.

CfgTableAccess
          

Table Access objects describe database tables of a specified Format and explain how to access these tables through Database Access Points.

CfgTenant
          

A Tenant is a business whose customer interactions are enabled or enhanced through services offered by a third party, typically a telecommunications service provider.

CfgTimeZone
          

Time Zones are predefined objects that provide CTI applications with information about world time zones.

CfgTransaction
          

Transactions define how CTI applications calculate customer-defined statistics.

CfgTreatment
          

Treatments, which are most often used in automated outbound campaigns, tell Outbound Contact Server (OCS) how to respond to an unsuccessful call result (a call that does not reach the intended party).

CfgVoicePrompt
          

Voice Prompts are call treatment objects that may include a set of actions to be applied to a called party.

 

Classes in com.genesyslab.platform.applicationblocks.com.objects used by com.genesyslab.platform.applicationblocks.com.queries
CfgAccessGroup
          

Access Groups are groups of Persons who need to have the same set of permissions with respect to Configuration Database objects

The name of a access group must be unique within the tenant, but can coincide with the names of dn groups, place groups and agent groups of the same tenant.

CfgActionCode
          

Action coding enables agents to report the business results of customer interactions, as well as to explain the reasons for certain operations.

CfgAgentGroup
          

Groups of Agents are typically set up to provide particular sets of contact center services.

CfgAgentLogin
          

Agent Logins are unique codes defined within a Switch and assigned to agents.

CfgAlarmCondition
          

Alarm Conditions specify events that you might want to know about and manage as soon as they occur.

CfgApplication
          

Applications are the various Genesys software programs that serve a contact center.

CfgAppPrototype
          

An application prototype.

CfgCallingList
          

Calling Lists are references to tables of information about the numbers to call during an outbound campaign.

CfgCampaign
          

Campaigns are structures for organizing and managing an automated process of making outbound calls to the destinations specified in Calling Lists.

CfgCampaignGroup
          

CfgCampaignGroup objects contain information about Campaign groups.

CfgDN
          

A DN is a communication device that is uniquely identified by a directory number, where customer interactions (for example, telephone calls or e-mails) reside and are handled.

CfgDNGroup
          

You can set up Groups of DNs for use in network-level routing algorithms and in some types of statistics.

CfgEnumerator
          

CfgEnumerator objects are available enumerations, such as MediaType, Service Type, and others.

CfgEnumeratorValue
          

CfgEnumeratorValue objects contain all of the values for all available enumerators.

CfgField
          

Fields are single pieces of data within more complex data structures (for example, database records).

CfgFilter
          

Use Filters to specify conditions for data selection from a data repository (for example, from a database table).

CfgFolder
          

Folders can be used to create hierarchies of other types of objects.

CfgFormat
          

Use Formats to specify Fields that form a data structure (for example, a database table).

CfgGVPIVRProfile
          

A GVP Voice Application Profile is used by a GVP to define an voice application that can be executed upon request.

CfgHost
          

Hosts are the computers that run the various CTI server applications in an environment.

CfgIVR
          

An IVR (Interactive Voice Response) is a telephony object that contains IVR Ports; it is controlled through IVR interface drivers.

CfgIVRPort
          

An Interactive Voice Response (IVR) Port is a telephony object uniquely identified by the numbers within an IVR at which telephone calls may reside and be handled.

CfgObjectiveTable
          

Objective Tables are collections of Objective Records.

CfgPerson
          

Persons correspond to contact center personnel___including agents___who need access to CTI applications.

CfgPhysicalSwitch
          

Switching Offices are the actual telephone switches that provide telephone service to contact centers.

CfgPlace
          

A Place is a location that has one or more DNs operated by a single agent.

CfgPlaceGroup
          

You can group Places if, according to the call-processing algorithms, the calls have to be distributed among a set of Places under the control of CTI applications rather than through the ACD mechanisms of the Switch.

CfgRole
          

Roles are application functions assigned for some users/groups.

CfgScheduledTask
          

A Scheduled Task is a GVP Object in which you schedule the GVP tasks

See also:

CfgScript
          

Scripts identify processing scenarios or treatments that can be applied to customer interactions.

CfgService
          

Solutions are sets of functions that applications provide.

CfgSkill
          

Skills are qualities or abilities that Agents possess.

CfgStatDay
          

A Statistical Day is a numerically-expressed workload that a particular Agent Group is expected to handle during a particular business day.

CfgStatTable
          

Statistical Tables are groups of Statistical Days that represent statistically-modeled performances of Agent Groups over a calendar period of up to one year.

CfgSwitch
          

A Switch is an aggregate of telephony resources within a Switching Office.

CfgTableAccess
          

Table Access objects describe database tables of a specified Format and explain how to access these tables through Database Access Points.

CfgTenant
          

A Tenant is a business whose customer interactions are enabled or enhanced through services offered by a third party, typically a telecommunications service provider.

CfgTimeZone
          

Time Zones are predefined objects that provide CTI applications with information about world time zones.

CfgTransaction
          

Transactions define how CTI applications calculate customer-defined statistics.

CfgTreatment
          

Treatments, which are most often used in automated outbound campaigns, tell Outbound Contact Server (OCS) how to respond to an unsuccessful call result (a call that does not reach the intended party).

CfgVoicePrompt
          

Voice Prompts are call treatment objects that may include a set of actions to be applied to a called party.

 

Classes in com.genesyslab.platform.applicationblocks.com.objects used by com.genesyslab.platform.apptemplate.application
CfgDeltaApplication
          

The changes to make to a CfgApplication object.

 

Classes in com.genesyslab.platform.applicationblocks.com.objects used by com.genesyslab.platform.apptemplate.configuration
CfgApplication
          

Applications are the various Genesys software programs that serve a contact center.

CfgConnInfo
          

CfgConnInfo contains information about a connection.

CfgDeltaApplication
          

The changes to make to a CfgApplication object.

CfgHost
          

Hosts are the computers that run the various CTI server applications in an environment.

CfgPortInfo
          

CfgPortInfo contains information about a listening port for a server.

CfgServer
          

A server.

 

Classes in com.genesyslab.platform.applicationblocks.com.objects used by com.genesyslab.platform.apptemplate.log4j2
CfgDeltaApplication
          

The changes to make to a CfgApplication object.

 


Platform SDK Java 8.5 API Reference

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Document version: 8.5.302.00
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