As of February 1, 2012, Genesys is no longer an affiliate of Alcatel-Lucent; any indication of such affiliation within Genesys products or packaging is no longer applicable. Please see the Genesys website at http://www.genesyslab.com for more details.
The following information applies to Genesys 8.0.x software and is important for you to note:
Proactive Contact Solution 8.0 includes the following Genesys components:
Outbound Contact Server (OCS) 8.0.x—The dialing engine. For release information, including known issues, see the Outbound Contact Server 8.0.x Release Note.
Note: OCS uses a string format instead of an integer format in the
ivr-profile-id extension of the
TMakePredictiveCall request. As a result, SIP Server does not include
in the SIP request to GVP. This prevents GVP Resource Manager from mapping the SIP request to the IVR profile.
Workaround: You can fix this by configuring the
default-application parameter in the
section of the Tenant. For more information, see the Genesys Voice Platform 8.1 Deployment Guide.
Genesys Administrator 8.0.2—A web-based user interface that provides provisioning, monitoring, and deployment abilities for Genesys solutions. For release information, including known issues, see the Genesys Administrator 8.0.x Release Note.
Genesys Voice Platform 8.1.1—The media processing engine, including the following components:
Media Control Platform (MCP) 188.8.131.52. For release information, including known issues, see the Voice Platform Media Control Platform 8.1.x Release Note.
SIP Server 8.0.2— For release information, including known issues, see the SIP Server 8.0.x Release Note.
Note: In a VoIP environment, when using an Audiocodes Media Gateway or a GVP Media Control Platform for Call Progress Analysis (CPA), some outbound calls may not be processed and are lost in the following scenario:
Management Framework 8.0.x— For release information, see the Framework 8.0.x Release Advisory.
For more information about Proactive Contact Solution, see the Proactive Contact 8.0 Solution Guide. For information on Outbound Contact running in a VoIP environment, see the Outbound Contact 8.0.x Release Advisory.
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