|Release Number||AIX||HP-UX||Linux||Solaris||Tru64 UNIX||Windows|
|8.0.167.01 [10/13/11] – Hot Fix||X|
|8.0.167.00 [03/04/11] – General||X|
|8.0.153.00 [09/23/10] – General||X|
As of February 1, 2012, Genesys is no longer an affiliate of Alcatel-Lucent; any indication of such affiliation within Genesys products or packaging is no longer applicable. Please see the Genesys website at http://www.genesyslab.com for more details.
This release note applies to all 8.0 releases of the Genesys Skills Assessor.
Genesys follows applicable third-party redistribution policies to the extent that Genesys solutions utilize functionality of commercial or non-commercial third parties. For additional information about third-party software used in this product, see the Read Me. Please contact your technical support representative if you have any questions.
This is a hot fix release for this product. This release contains no new features or functionality.
This release includes the following correction or modification:
Under certain circumstances, the list of assessments within the Manage Users and Groups widget can be slow to respond. In some cases, the browser may generate a message indicating that a script on the page is causing the web browser to run slowly, prompting the user to stop running scripts on the page. This was corrected in this release.
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There are no restrictions for this release. This section describes new features that were introduced in this 8.0 release of Genesys Skills Assessor.
This release includes the following corrections and modifications:
Resolved an issue that sometimes caused extra duplication of content/questions when copying from one assessment to another.
Resolved an issue that broke the user hierarchy when a name included the apostrophe (‘) sign (for example, O'connor).
Resolved an issue that showed a blue colored rectangle on the grid view in various dialog screens. Now the color of the bar corresponds consistently with the rest of the branding.
Resolved the issue where users were being created twice (when creating a new user in the user hierarchy screen).
Resolved an issue of viewing PDF's (knowledge nudges) when they were unintentionally hidden.
The Feedback reports screen can now handle "long" questions on the Feedback Reporting Screen. This resolves a previous limit.
Resolved an error when clearing dates to an assessment in the manage group screen in the grid view.
Resolved an error when the user tried to clear dates in the Manage User Hierarchy widget.
Optimized the use of the Question building Dialog Screen by fixing media and Image handling. They now appear correctly on the screen.
Resolved some localization issues that caused some components to give an error (for example, Hyperlinks)
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There are no restrictions for this release. This section describes new features that were introduced in the initial 8.0 release of Genesys Skills Assessor.
Customised Desktop Layout—Widgets and Tabs are used to allow the individual the ability to define their desktop appearance based on their permissions.
Assessments can contain a combination of images, media, and video. These can be used to support the question text or an individual answer.
Questions can have an unlimited amount of answers.
Assessments can be created as subjective, objective, or be created to accommodate a combination of the two.
Full hierarchy report visibility is provided as the standard where users have downwards visibility only.
Assessment scores can be reported from team member down in the hierarchy.
Ability to view the assessment scores at the Content level and the overall Assessment level.
Ability to define different pass marks at the Content level, rather than have one overall assessment pass mark.
Ability to export assessment results into a Microsoft Office Excel spreadsheet or Comma-Separated Value (CSV) report format to be imported into Configuration Manager (through Skillsroute) to maintain up–to–date skill levels.
Assessments can be assigned completion dates to manage user activity.
Assessments can be completed in stages, not an all or nothing process.
Groups can be created to automatically manage who has what assessment and by when.
Genesys Skills Assessor is flexible enough to allow users to be assigned individual assessments if required.
Individual questions can be linked to external content within an assessment.
An assessment can be linked to external content.
The following are a variety of question types that can be used to create an assessment:
Feedback can be created with user defined criteria for users to assess themselves against.
A built–in question navigator allows the user to skip to certain questions if allowed.
Assessments can be timed where the user has to complete the assessment from start to finish.
Individual questions can be timed which could be used to track and manage average handle time (AHT).
The question preview facility allows visibility of the scores achieved against each selected answer.
Questions can be weighted based on their importance.
Individual answers can be weighted based on their importance.
Video clips can be viewed across browsers.
Administration reports are available to view all assessment results or to create customised filters and templates.
Feedback reports allow visibility of what % of users selected which criteria to rate themselves against. This can be used to conduct surveys with immediate visibility of the results.
Feedback results can be viewed comparing how users rated themselves against any other users that provided feedback on them.
Skillsroute can insert new agents into Configuration Manager.
Skillsroute can manage agents groups in Configuration Manager.
Skillsroute can add new skills into Configuration Manager.
Skillsroute can update Skills in Configuration Manager.
Skillsroute can manage multiple agent skills in Configuration Manager.
Skillsroute can manage multiple agent skill proficiency levels in Configuration Manager.
This release does not contain any corrections and modifications.
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This section provides the latest information on known issues and recommendations associated with this product.
There are no known issues and recommendations associated with this product.
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This section documents features that are no longer supported in this software. This cumulative list is in release-number order with the most recently discontinued features at the top of the list.
There are no discontinued features or functions for this product.
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Information in this section is included for international customers.
There are no known internationalization issues for this product.
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Additional information on Genesys Telecommunications Laboratories, Inc. is available on our Technical Support website. The following documentation also contains information about this software.
Genesys Skills Assessor 8.0 Installation Guide
Genesys Skills Assessor 8.0 User Guide
Genesys Skills Assessor 8.0 Routing Guide
Genesys Skills Assessor 8.0 Manager Guide
Genesys Skills Assessor 8.0 Analysis Admin Guide
Genesys Skills Assessor 8.0 Administrator Guide
Product documentation is provided on the Technical Support website, the Genesys Documentation wiki, and the Documentation Library DVD (produced monthly) or the Developer Documentation CD.
Note: For the DVD/CD, the New Documents on this DVD/CD page indicates the production date for that disc. Due to disc production schedules, documentation on the Technical Support website may be more up-to-date than what is available on disc immediately after a product is released or updated. To determine the version of a document, check the version number that is located on the second page in PDFs or on the About This File topic in Help files.
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