Release Advisory

Genesys Desktop


Genesys Telecommunications Laboratories, Inc. © 2008-2012

As of February 1, 2012, Genesys is no longer an affiliate of Alcatel-Lucent; any indication of such affiliation within Genesys products or packaging is no longer applicable. Please see the Genesys website at for more details.

The following information applies to Genesys 7.6.x software and is important for you to note:

Genesys follows applicable third-party redistribution policies to the extent that Genesys solutions utilize functionality of commercial or non-commercial third parties. For specific information on any third-party software used in this product, see the Read Me.

Beginning with release 7.6.300.14, Agents must have permission to log in to Genesys Desktop Administrator. In the security section of the agent annex, the value of the Administrator option should be set to 1 to enable access to Genesys Desktop Administrator or set to 0 to disable access to Genesys Desktop Administrator. (ER# 224751957)

Supervisor: The following Genesys Desktop 7.5 options have been renamed for this release:

Option in 7.5 Is Renamed in 7.6
timeInStateRange time-in-state-range
agentReasonsRange    agent-reasons-range
statDelay stat-delay
loadScriptDelay load-script-delay

(ER# 122711691)

Supervisor: The option default-access-group has been added to the supervisor section to enable supervisors to define access permissions for agents that they create through the Supervisor Desktop in the Configuration Layer and to add newly created agents to an access group by default. (ER# 173661791, 164268311, 164804331)

Note: The value of the option default-access-group must be coordinated with the value of the option no-default-access in Configuration Server (see Genesys 7.6 Security Deployment Guide for additional information).

Genesys does not recommend installation of its components via a Microsoft Remote Desktop connection. The installation should be performed locally.

Please consult the specific Release Note for known issues and recommendations related to your product.

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