Release Note

Genesys Administrator

8.1.x

Genesys Telecommunications Laboratories, Inc. © 2011–2018

Contents

Introduction

Release Number AIX HP-UX PA HP-UX IPF Linux Solaris Tru64 UNIX Windows
8.1.311.03 [12/14/18] – General             X
8.1.310.03 [12/18/17] – General             X
8.1.309.03 [10/31/17] – Hot Fix             X
8.1.309.02 [01/20/17] – General             X
8.1.308.02 [07/15/16] – General             X
8.1.307.02 [12/11/15] – General             X
8.1.306.04 [09/30/15] – Hot Fix             X
8.1.306.03 [08/21/15] – General             X
8.1.305.09 [06/05/15] – Hot Fix             X
8.1.305.08 [05/08/15] – Hot Fix             X
8.1.305.07 [04/03/15] – Hot Fix             X
8.1.305.04 [12/22/14] – General             X
8.1.304.05 [09/08/14] – Hot Fix             X
8.1.304.04 [05/30/14] – General             X
8.1.304.03 [05/15/14] – General             X
8.1.303.07 [03/13/14] – Hot Fix             X
8.1.303.05 [01/28/14] – Hot Fix             X
8.1.303.03 [12/19/13] – General             X
8.1.302.04 [10/01/13] – General             X
8.1.301.14 [08/14/13] – Hot Fix             X
8.1.301.13 [07/01/13] – Hot Fix             X
8.1.301.10 [06/19/13] – Hot Fix             X
8.1.301.09 [05/17/13] – General             X
8.1.301.07 [04/12/13] – Hot Fix             X
8.1.301.06 [03/26/13] – General             X
8.1.300.09 [12/12/12] – General             X
8.1.200.11 [09/12/12] – Hot Fix             X
8.1.200.09 [07/25/12] – Hot Fix             X
8.1.200.08 [05/03/12] – Hot Fix             X
8.1.200.07 [04/16/12] – General             X
8.1.100.12 [01/16/12] – Hot Fix             X
8.1.100.11 [12/13/11] – Hot Fix             X
8.1.100.10 [10/12/11] – Hot Fix             X
8.1.100.07 [09/02/11] – General             X
8.1.000.28 [11/21/12] – Hot Fix             X
8.1.000.27 [05/11/12] – Hot Fix             X
8.1.000.26 [12/16/11] – General             X
8.1.000.16 [09/16/11] – Hot Fix             X
8.1.000.13 [05/20/11] – Hot Fix             X
8.1.000.12 [04/27/11] – General             X

Link to 8.0 Product Release Note (Cumulative)
Documentation Corrections
Known Issues and Recommendations
Discontinued Support
Internationalization
Additional Information


Introduction

As of February 1, 2012, Genesys is no longer an affiliate of Alcatel-Lucent; any indication of such affiliation within Genesys products or packaging is no longer applicable. Please see the Genesys website at http://www.genesys.com for more details.

This release note applies to all 8.1 releases of Genesys Administrator.

Use of Third-Party Software

Genesys follows applicable third-party redistribution policies to the extent that Genesys solutions utilize third-party functionality. For additional information about third-party software used in this product, see the Read Me. Please contact your Genesys Customer Care representative if you have any questions.


Release Number 8.1.311.03 [12/14/18] – General

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

There are no restrictions for this release. This section describes new features that were introduced in this release of Genesys Administrator.

Corrections and Modifications

This release includes the following corrections and modifications:


Genesys Administrator now displays Configuration Server error on an attempt to save a Dialing Filter object in the database. Previously, Genesys Administrator did not display the error and proceeded to retrieve the Calling List record with the specified Filter.
(GA-5618)


When importing a Calling List, Genesys Administrator now rejects the records if the chain_id value is more than the maximum available value (2147483647) or is a negative integer. (GA-5607)


Genesys Administrator no longer throws an exception when a user tries to login. Previously, an exception might occur in the Genesys Administrator Session module during the initialization of GUI controls. (GA-5597)


This release of Genesys Administrator fixes a security vulnerability related to changing user preferences. (GA-5592)


Genesys Administrator now sanitizes the imported configuration information from an XML file, which is modified with malicious DTD definition in the following objects: Application Templates, Applications, and Roles. (GA-5590)


Genesys Administrator now sanitizes injection of JavaScript into fields in the cross-related objects such as: Applications/AppTemplates, Solutions/Components, Switches/DNS, Places/DNs, AgentGroups/Agents, and CallingLists/Filters. (GA-5589)


Genesys Administrator now shows correct Time Zone in the Calling List object if the Time Zone is created in a tenant other than the Environment tenant. Previously in this scenario, incorrect symbols were displayed in the Time Zone field. (GA-5582)


When creating a new object using Save & New on the Calling List configuration page, Genesys Administrator now allows you to modify the values of the Format and Table Name fields. Previously, these fields were automatically populated with fixed values from the previous Calling List object. (GA-5581)


Top of Page


Release Number 8.1.310.03 [12/18/17] – General

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

There are no restrictions for this release. This section describes new features that were introduced in this release of Genesys Administrator.

Corrections and Modifications

This release includes the following corrections and modifications:


Genesys Administrator now displays Campaign Reports properly. Previously, it would sometimes display Load Failed, and not load the Reports. (GA-5573)


When running on the unsupported Chrome web browser, Genesys Administrator now displays a calendar on the Sequence tab of Operations > Outbound Contact > Dialing Sessions with the same layout as in Internet Explorer. Previously, the calendar layout sometimes displayed in Chrome made the Calendar very difficult to use. (GA-5570)


When using Genesys Administrator in a localized Japanese market, Genesys Administrator now exports a Dialing Filter with the proper name. Previously in this scenario, the name of the Dialing Filter contained improper characters. (GA-5554)


You can now configure Genesys Administrator so it no longer loses connections with dependent clients when saving the Application object, if its host or port was updated. Use the new block-update-with-dependencies option (refer to the New in This Release section) to regulate the behaviour in this scenario. Previously in this scenario, these connections were sometimes lost because of probable Genesys Administrator WebApp cache management issues. (GA-5552)


Genesys Administrator now preserves the state of the Propagate flag when a user's permissions are changed. Previously in this scenario, if the permissions changed, Genesys Administrator cleared the Propagate flag without notifying the user. (GA-5550)


Genesys Administrator now allows you to edit permissions for folders created under Disposition Codes. Previously, when creating folders in which to organize Disposition Codes, you were unable to change the permissions for the folders. (GA-5539)


Genesys Administrator now displays data correctly when switching between subsections of Outbound Contact (such as Campaign Reports and Calling List Reports) under the Monitoring tab. Previously in this scenario, Load failed appeared, and no data was displayed. (GA-5534)


Genesys Administrator now saves an updated Transaction List object properly after importing configuration options from a file. Previously in this scenario, the import failed and the following error displayed: Index was out of range. Must be non-negative and less than the size of the collection. Parameter name: index. (GA-5529)


Top of Page


Release Number 8.1.309.03 [10/31/17] – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

Note: The IP Readme distributed with this release of Genesys Administrator incorrectly states that Windows 2016 is supported. This release of Genesys Administrator does not support Windows 2016.

New in This Release

This is a hot fix for this product. This release does not contain new features or functionality.

Corrections and Modifications

This release includes the following correction or modification:


Genesys Administrator, when under a heavy load with a large number of concurrent sessions, no longer generates the error Index was out of range. Must be non-negative and less than the size of the collection. Parameter name: index. when changing or modifying objects in Genesys Administrator using the bulk update wizards (for example, creating and updating Place objects). (GA-5541)


Top of Page


Release Number 8.1.309.02 [01/20/17] – General

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

There are no restrictions for this release. This section describes new features that were introduced in this release of Genesys Administrator.

Corrections and Modifications

This release includes the following corrections and modifications:


If a user is logged out because of inactivity, Genesys Administrator now displays the Login dialog box. Previously, it displayed the error Connection is not opened and the contents of the stack. (GA-5521)


Genesys Administrator now correctly removes multiple Agent Logins from a single Agent when specified in the .csv file as multiple Agent Login Remove fields in a single Agent update record.

Previously in this scenario, Genesys Administrator processed only the first Agent Login Remove field for the Agent, and generated the error message Object not set to instance of an object for each subsequent Agent Login Remove fields in that Agent record. To work around this problem, you had to create multiple records in the .csv file for the same Agent, with each record containing only one Agent Login Remove field.

(GA-5516)


Genesys Administrator no longer generates an error message when two users are logged in to Genesys Administrator at the same time. Previously, if the two users tried to access a common resource at the same time, Genesys Administrator logged the error message Unhandled error occurred: element with the same key is already added. (GA-5508)


Genesys Administrator no longer interprets carriage returns and line feeds in the export .csv file as new records, so now when the updated file is imported back into the configuration, all records are imported successfully. (GA-5499)


Genesys Administrator now displays Virtual Queues for selection as statistical conditions when configuring Schedule objects. Previously, Virtual Queues were not available for selection. (GA-5491)


Transport Layer Security (TLS) options configured in the Network Security section of the Configuration tab of an Application are now synchronized with the options shown in the security section of the Application's Options tab. As a result, when you set the value of the Certificate Source field to Host, the Application's security options that were previously set is removed automatically. TLS setup can continue as normal. Previously, the security section on the Application's Options tab was not updated correctly. (GA-5488, GA-5478)


Top of Page


Release Number 8.1.308.02 [07/15/16] – General

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

There are no restrictions for this release. This release does not contain new features or functionality.

Corrections and Modifications

This release includes the following corrections and modifications:


Genesys Administrator now displays correct information on the Dependencies tab. Previously, the tab sometimes listed incorrect information, such as a Role to which a Person was not assigned. (GA-5472)


Genesys Administrator now displays the correct Application ID in Alarm Conditions by expanding the first part of the Alarm ID to three digits from two. Previously, Genesys Administrator sometimes did not add the complete Application ID in the Detect Log Event ID field in the Alarm Condition list view in the Provisioning tab.

For example, for Alarm ID 12345 detected by T-Server, Genesys Administrator now displays 001-12345. Previously, it displayed 00-12345.

(GA-5471)


Genesys Administrator now inserts default values for the daily_from and daily_till fields if a value is not provided in the Calling List import file. Previously in this scenario, Genesys Administrator did not import the Calling List and generated an error message. (GA-5462, GA-5445)


When the display of the Calling List grid is refreshed, Genesys Administrator now displays data that was updated directly in the database using a third-party tool. Previously, those updates were not displayed when the grid display was refreshed. (GA-5460)


Genesys Administrator now correctly loads Calling Lists if one or more character-type fields that expect a numeric value (or NULL or is empty) actually contain a string value with non-numeric characters. Previously in this scenario, Genesys Administrator did not load the Calling List and displayed an error message instead. (GA-5459)


Genesys Administrator now accepts <% in an updated Calling List record and displays all records after the record in which it appears. Previously, if Genesys Administrator detected <% in an updated field, it did not display any subsequent records.

Notes:

(GA-5453)


Genesys Administrator no longer creates a new configuration options section, containing options with no values, when an existing Campaign Group object is modified. Previously in this scenario, a new OCServer section was created in the object. (GA-5451)


Genesys Administrator now displays an error message containing a list of any tenants associated with a Logical Resource Group (LRG) that were deleted without having first been disassociated from the LRG. These tenants, referred to as orphan tenants, are removed from the LRG tenant assignment section when you validate and save the change. Previously, you had to manually remove references to any orphan tenants using the LRG Wizard. (GA-5449)


A time zone qualifier is no longer mandatory in the call_time parameter of a Calling List Dialing or Viewing Filter. To restore previous behavior, in which the time zone qualifier was inserted automatically in the query, configure the following new option in the outbound section of the configuration object (of type Configuration Manager or Genesys Administrator) to which this instance of Genesys Administrator is bound:

outbound-filter-tz-autoinsert
Default Value: false
Valid Values: true, false
Changes Take Effect: Immediately

Specifies whether the time zone qualifier is added automatically to the call_time parameter of a Calling List Dialing or Viewing Filter

(GA-5440)


Genesys Administrator now displays a warning when modifying all records in a Calling List. Previously, this warning appeared only if the tz_dbid field was modified. (GA-5425)


Top of Page


Release Number 8.1.307.02 [12/11/15] – General

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

There are no restrictions for this release. This release does not contain new features or functionality.

Corrections and Modifications

This release includes the following corrections and modifications:


In the Internet Explorer browser, you must place the cursor on a checkbox before selecting or clearing the box. Previously, if the cursor was outside of the box, such as to the side, when you clicked, the checkbox was still selected or cleared. (GA-5436)


This version fixes the following issues related to using the Management Agent Skills Wizard:


When using the Agent Import functionality to import agents that are members of Virtual Agent Groups (VAGs), Genesys Administrator now continues to process Agent Groups after generating the error message Cannot assign to Virtual Agent Group. Previously in this scenario, Genesys Administrator stopped processing Agent Groups after the error message was generated. As a result, agents were not added to Agent Groups whose creation was listed in the import file after the record that caused the error; agents could be added only to those Agent Groups that had already been created. (GA-5430)


This release of Genesys Administrator fixes a security vulnerability related to changing passwords. (GA-5422)


Genesys Administrator is now able to filter a large transaction list object successfully. Previously, Genesys Administrator was sometimes unable to load the filtered list object before the loading timeout expired, and generated the Load failed error message. (GA-5419)


Genesys Administrator now displays all data when using the Dialing Filter Wizard to modify dialing filters. Previously when using the wizard, when you opened an existing filter for modification, Genesys Administrator switched to Expert mode and displayed some fields with no values. The content of those fields were displayed only when you opened the filter a second time. (GA-5413)


This version fixes the following issues when exporting a Calling List in a Japanese localized environment:

  1. When using Internet Explorer, Genesys Administrator exports the Calling List to a file of the same name as the list itself. Previously, the list was exported to a file with a random name. (GA-5410)
  2. Genesys Administrator correctly exports a Calling List containing any of the following characters if the name of the list contains the following characters: \ or / (back or forward slashes), : (colon), * (asterisk), ? (question mark), " (quotation mark), | (pipe), <, or > (angled brackets) by first converting those characters to _ (underscores). Previously, Genesys Administrator would not export a calling List if its name included any of these characters, because of a Windows error. (GA-5407)

When using a CSV file to make bulk changes to Agent objects in a Japanese localized environment, Genesys Administrator no longer replaces the value of some fields with their default value, if the field name is not used as a column header in the file. Previously, if the name of a field was not used as a column title in the import file, Genesys Administrator replaced the value of that field with the default value. (GA-5406)


When importing a Calling List into the Configuration Database from a CSV file in which the fields RECORD_TYPE, RECORD_STATUS, and CALL_RESULT are not specified, Genesys Administrator automatically populates these fields with default values. Previously, Genesys Administrator generated an error message and did not import the list.

Note: If the import is successful, and these three fields are not set to the default values but to [No Record Type], [No Record Status], and [OK], respectively, these fields have incorrect values in the .CSV file.

(GA-5405)


Genesys Administrator now calculates correctly the time differences across time zones, including Daylight Saving Time (DST) adjustments. Previously, DST sometime caused the calculations to be an hour off. (GA-5395)


Genesys Administrator now saves permission changes for folder objects. Previously, if you clicked away from the access mode after changing it, it would revert to the previous value. (GA-5361)


Top of Page


Release Number 8.1.306.04 [09/30/15] – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This is a hot fix for this product. This release does not contain new features or functionality.

Corrections and Modifications

This release includes the following correction or modification:


Genesys Administrator now operates correctly for longer than five hours. Previously, when subjected to automated testing for longer than five hours, Genesys Administrator sometimes logged out all clients.

This problem was found in only Genesys Administrator 8.1.306.03.

(GA-5417)


Top of Page


Release Number 8.1.306.03 [08/21/15] – General

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This version replaces version 8.1.306.02, which contained an error and was retracted on 08/14/15.

There are no restrictions for this release. This section describes new features that were introduced in this release of Genesys Administrator.

Corrections and Modifications

This release also includes the following corrections and modifications:


If you edit Application objects using Genesys Administrator, configuration options for those edited objects are no longer deleted.

Note: This problem occurred in release 8.1.306.02, which was retracted on 08/14/15.

(GA-5408)


When working with Configuration Server 8.5 or higher, Genesys Administrator now encodes data correctly. Previously, Genesys Administrator sometimes determined the multi-language mode incorrectly, even when Configuration Server was set to single-language mode. This caused data to be incorrectly encoded by Genesys Administrator. (GA-5391, GA-5390)


When using the Firefox web browser, Genesys Administrator now displays, and accepts, characters that you enter in the Filter search field in the Options tab for Application objects. Previously, the characters did not appear in the box as you typed them, and the filter was not applied. (GA-5386)


A DN object of type Routing Point now displays the list of Campaign Groups in the Dependencies tab. Previously, the Campaign Groups were not listed. (GA-5383)


This release fixes a security vulnerability relating to the display of the value of the Password field in the Database Access Point Application object. (GA-5363)


Genesys Administrator now recognizes SQL statements in Calling List filters, and sanitizes requests sent to a web server. This reduces the possibility of SQL injection attacks by third-party tools. (GA-5362)


Genesys Administrator now successfully loads a trunk group from a Switch object, and does not generate an error message. Previously in this scenario, Genesys Administrator displayed the error message Communication failure, unable to contact the backend web server. Please check your network connection. (GA-5348)


The Log Maintenance wizard now correctly deletes records from the Centralized Log Database, and then displays the Centralized Log content in a grid layout. Previously, records that were to have been deleted were still displayed in grid. (GA-5344)


When deleting a Tenant in a multi-tenant configuration, the Cancel button in the confirmation dialog box now cancels the operation, and the Tenant is not deleted. Previously, if you clicked Cancel after entering the correct confirmation code, the cancel action was ignored and the Tenant was deleted anyway. (GA-5343)


Genesys Administrator can now display more of a Host object's statistics from a remote terminal, by waiting longer for the statistics to load. You can configure the time interval that Genesys Administrator waits to load the statistics by setting the new configuration option scs-host-resp-timeout in the [default] section of the object corresponding to Genesys Administrator:

scs-host-resp-timeout
Default Value: 5
Valid Values: 5300
Changes Take Effect: Immediately

Specifies the time interval (in seconds) that Genesys Administrator waits for a Host object's statistics to load before displaying them to the user. Consider increasing the time interval when the Host contains a large number of statistics.

Previously, Genesys Administrator used a short time interval, but the statistics were not displayed because they did not load within that interval.

(GA-5313)


The stability of a logged in connection to Genesys Administrator is improved. Previously, log in to Genesys Administrator was prevented or a logged in user was logged out when the user accessed some parts of Genesys Administrator functionality, including GVP monitoring. (GA-5221)


Top of Page


Release Number 8.1.305.09 [06/05/15] – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This is a hot fix for this product. This release does not contain new features or functionality.

Corrections and Modifications

This release includes the following correction or modification:


Genesys Administrator can now run safely on the same web application server with other Genesys applications. Previously, Genesys Administrator might have shared its cookies with the other application, and neither application ran correctly, sometimes generating errors.

To ensure that Genesys Administrator does not share its cookies, add the following line to the Web.config file:

<add key="webAppCookiePath" value=""/>

and set the value to the path, relative to Genesys Administrator, where Genesys Administrator is going to store its cookies separate from other applications on the web server. For example, value wcm corresponds to the URL http://<hostname>/wcm/.

(GA-5368)


Top of Page


Release Number 8.1.305.08 [05/08/15] – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This is a hot fix for this product. This release does not contain new features or functionality.

Corrections and Modifications

This release includes the following correction or modification:


Sync Switch functionality in Genesys Administrator now properly synchronizes DN objects and any embedded configuration options on the Annex tab of the DN object so that the target DN configuration is identical with the source DN. Likewise, Sync Switch also properly synchronizes Agent Login objects so the source and target Agent Logins are identical.

Note: If the DN object uses subfolders in its configuration, these subfolders will also be synchronized only if the names of the subfolders are not changed.

Previously, only DN Types Extension, ACD Queue and AgentID were synchronized properly, and the contents of the Annex tabs were not always synchronized.

(GA-5381)


Top of Page


Release Number 8.1.305.07 [04/03/15] – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This is a hot fix for this product. This section describes new features that were introduced in this release of Genesys Administrator.

Corrections and Modifications

This release also includes the following corrections and modifications:


When you are adding a criterion to a Calling List filter (at Operations > Calling Lists), Genesys Administrator now always enables the And and OR buttons in the Edit Filter dialog box. Previously, if the value of the new criterion was the same as the value for an existing criterion, the two buttons were disabled, meaning that you could not add the criterion to the filter. (GA-5357)


In the Operations tab of Genesys Administrator, the hyperlinks from the Dialing Sessions to the associated Calling Lists are now working properly. In release 8.1.305.04, these links were broken. (GA-5349)


Genesys Administrator has improved stability when working with Solution Control Server and DB Server in single- and multi-tenant environments. Previously, Genesys Administrator sometimes was unable to establish a connection, or terminated unexpectedly while trying to (re)connect, to either server. (GA-5318, GA-5262)


Top of Page


Release Number 8.1.305.04 [12/22/14] – General

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

There are no restrictions for this release. This section describes new features that were introduced in this release of Genesys Administrator.

Corrections and Modifications

This release includes the following corrections and modifications:


Genesys Administrator now masks the value of any Password or password option on the Options tab. Previously, the value of a Password option was displayed unmasked. The value of a password option has always been masked. (GA-5332)


Genesys Administrator now exports a Calling List to the specified location without generating the Access to the path '....' denied error. Previously, Genesys Administrator constructed the path to the folder incorrectly, based on information provided in the metadata_store option of the default application. If the given folder did not exist, Genesys Administrator would try to create it, and if Genesys Administrator did not have the correct permissions, it would generate the error message.

Note: This correction fixes the incorrect path issue. However, the user must ensure that the account under which Genesys Administrator is running has sufficient permissions to access and create the folder.

(GA-5325)


Genesys Administrator no longer generates an error message if a user with the proper permissions tries to modify an Application object. Previously in this scenario, Genesys Administrator modified the object but displayed an error message. (GA-5321)


Genesys Administrator now allows a new password to contain special characters such as ampersand (&) and the at symbol (@). Previously, if a user changed their password to one containing one or more special characters, Genesys Administrator accepted the new password but did not authenticate an account using it. (GA-5312)


This release improves the performance when Genesys Administrator loads DIDs in bulk, without using Policy Server. A Policy Server is recommended for this operation, but is not mandatory. (GA-5305)


When you click Refresh in the Outbound Calling List properties pane (Operations > Calling Lists > Calling list), Genesys Administrator now properly refreshes values of the Records, Records in filter, Chains, and Chains in filter fields. Previously, only the records displayed in the table were refreshed, which sometimes blocked the update of the actual Calling List Statistics data under the Genesys Administrator Operations tab. (GA-5301)


Genesys Administrator now displays all records meeting the criteria specified in the Advanced Search boxes, paginating them properly, and successfully exports the records if requested. Previously, the displayed records sometimes included records that did not meet the criteria, and the list was not paginated correctly. In addition, when trying to export the records, Server reported internal error: 404 was sometimes generated instead.

Note: This problem appeared to occur only in Genesys Administrator version 8.1.304.05.

(GA-5299)


Genesys Administrator now loads DIDs with the DID Group Bulk Operations Wizard successfully. Use the new option ajaxTimeout, set in the rptui section of the default Application to set the timeout in which the operation must complete.

ajaxTimeout
Default Value: 30000 ms (30 seconds)
Valid Values: 30000 ms or greater
Changes Take Effect: After restart of Genesys Administrator Web Server or after user logs out of Genesys Administrator and logs back in

Specifies the timeout (in ms) that GVPUI (Genesys Administrator UI Ajax request / response ) will use while communicating with the Genesys Administrator web server. If timeouts are encountered, increase this value.

Previously, any attempts to load any number of DIDs in bulk was not successful, and the Wizard reported the DID Validation Status: Failed error.

(GA-5292)

Genesys Administrator now validates the sort parameter of the SQL statement used to search the Log Database, to ensure that only valid values are used. Previously, invalid values sometimes led to unexpected errors and the introduction of security vulnerabilities. (GA-5279)


An XPath Injection vulnerability in Genesys Administrator has been closed. (GA-5278)


You can now remove a cloned copy of the Administrators Access Group object. Previously, this type of object was tagged as Read Only, and it and any copies could not be deleted. (GA-5273)


Genesys Administrator now displays all (up to 50) of the components selected for Component Utilization in the Voice Platform Call Dashboard. Previously, only the first 20 components were displayed. (GA-5247)


Genesys Administrator now allows you to remove Skills from Agents by using the Manage Agent Skills Wizard in the Tasks Panel. Previously, the Remove button in the Wizard was sometimes not enabled, so you could only Change the Skill Level or Cancel the action. (GA-5246)


Genesys Administrator now shows the correct time value in the daily_from and daily_till fields of call records of a Calling List when the value is 12:00 midnight. Previously in this scenario, nothing was displayed in the daily_from field and an incorrect time displayed in the corresponding daily_till field. (GA-5243)


When specifying a weight for a Calling List in a Campaign object, you must specify a value from 0 (zero) to 100 in the Share field. This change is to ensure that a value entered in Genesys Administrator or Configuration Manager can be displayed properly in both interfaces. Previously, this field in Genesys Administrator permitted a value of up to ten digits long, while Configuration Manager allowed a value of 0 (zero) to 100. (GA-5217)


When using Genesys Administrator with HA Configuration Servers and using the Copy Object from Other Location feature to create new Outbound Campaign objects, Genesys Administrator and Configuration Server now work properly. An Outbound Campaign created in this way now loads properly in the Monitoring or Operations tabs, no longer displays duplicate Campaign Group entries in the Operations tab, and loads and displays correctly in the Operations tab.

Previously in this scenario, Genesys Administrator and Configuration Server sometimes displayed incorrect behavior, and an Outbound Campaign created in this way did not load and/or display properly. The actual behavior depended on how the Configuration Server HA pair operated. Before this problem was fixed, Genesys did not recommend that the Copy Object from Other Location be used, but if it was, that both Configuration Servers in the HA pair be rebooted.

(GA-5091)


Top of Page


Release Number 8.1.304.05 [09/08/14] – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This is a hot fix for this product. This release does not contain new features or functionality.

Corrections and Modifications

This release includes the following correction or modification:


Genesys Administrator can now handle UTF-8 encoded data in an Outbound Contact database (Calling List table). Previously, when Genesys Administrator was operating in a multi-language (UTF-8) mode and working with UTF-8 encoded data in Calling List tables, it sometimes displayed the data incorrectly. (GA-5288)


Top of Page


Release Number 8.1.304.04 [05/30/14] – General

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

There are no restrictions for this release. This section describes new features that were introduced in this release of Genesys Administrator.

Corrections and Modifications

This release includes the following correction and modification:


Genesys Administrator now performs extensive validation of log search screen parameters (such as time interval, message IDs, origins, and sort direction), to prevent the user from submitting incorrect values that could lead to unexpected errors and the introduction of security vulnerabilities on the SQL server side.

In addition, the following new option, set in the default section of the Genesys Administrator object, can be used to protect the integrity of the Log Database.

block-log-wizard
Default Value: false
Valid Values: true, false
Changes Take Effect: Next time the Monitoring tab is opened

Specifies if the Log Maintenance Wizard is available in Genesys Administrator under the Monitoring tab. When set to false (the default), the Wizard is enabled. When set to true, the Wizard is disabled, thereby preventing users from running custom queues or altering the content of the Log Database.

(GA-5258, GA-5226)


Top of Page


Release Number 8.1.304.03 [05/15/14] – General

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

There are no restrictions for this release. This section describes new features that were introduced in this release of Genesys Administrator.

Corrections and Modifications

This release also includes the following corrections and modifications:


Genesys Administrator now enables you to edit the properties of the following folders under the Provisioning tab:

Previously, when you tried to edit these folders, Genesys Administrator returned you to the dashboard, and no edit was possible.

(GA-5238)


Genesys Administrator now correctly displays the operators (<, <=, >=, and >) in SQL query expressions of saved Filters. Previously, these operators were displayed as their HTML codes (&lt, &lt;=, &gt;=, and &gt;, respectively). (GA-5234, GA-5144)


Genesys Administrator now updates the data with updates imported from a .csv file. Previously, under certain conditions, the import was recorded as having been completed successfully, but the data was not updated. (GA-5231)


Genesys Administrator no longer generates an error in the following scenario:

  1. A Calling List is viewed in the Operations tab of Genesys Administrator.
  2. A user navigates to the Provisioning tab and deletes that Calling List.
  3. The user navigates back to the Operations tab where the Calling List was previously displayed.

Previously in this scenario, Genesys Administrator generated the error NullReferenceException: Object reference not set to an instance of an object.

(GA-5230, GA-5183)


When a dialing filter is applied to a calling list, the calling list now displays the updated filter. Previously, the updated filter was not displayed, although only those DNs returned by the filter were dialed. (GA-5211)


When a Role is assigned to a user in a single-tenant environment, the Tenant menu now appears in the Navigation panel on the left-hand side for all users that have Super Administrator privileges. Previously, this menu appeared only for the default user. (GA-5196)


When using Genesys Administrator to import data from a .csv file, trailing spaces are now removed from column values by default when Genesys Administrator creates or modifies configuration objects. This enables search queries to return all records matching the criteria, regardless of how many trailing spaces, if any, are specified in the criteria.

If you want to disable the trimming of values, set the following new option in the default section of the Configuration Manager Application object to false:

csv-trim-values
Default Value: true
Valid Values: true, false
Changes Take Effect: Immediately

Specifies whether trailing spaces are to be removed from values that have been imported from a .csv file.

Previously, the trailing spaces were not removed, and this sometimes caused search results to be incomplete, returning only the record that matched the criteria entry, including trailing spaces.

(GA-5186)


  • You can now define a default Outbound Contact Server (OCS) to use with Genesys Administrator. When you select an OCS in the Outbound Contact Server field under the Operations tab, this OCS becomes the default server, and the PreferencesOCSconn option in the GAPreferences section of your User object's Annex is set to the DBID of the OCS.

    You can also set the default OCS in Genesys Administrator Preferences on the Servers to connect tab in the OCS to connect field. However, you must log out and log in again for the change to take effect.

    Previously, every time you logged in to Genesys Administrator, you had to select the OCS that you wanted to use, even if there was only one OCS configured.

  • (GA-5175)


    Top of Page


    Release Number 8.1.303.07 [03/13/14] – Hot Fix

    Supported Operating Systems
    New in This Release
    Corrections and Modifications

    Supported Operating Systems

    The operating systems supported by this release are listed in the Contents, above.

    New in This Release

    This is a hot fix for this product. This release does not contain new features or functionality.

    Corrections and Modifications

    This release includes the following corrections or modifications:


    Genesys Administrator now properly removes a capacity rule for multiple agents through its Manage Capacity Rules Wizard. Previously, deselecting a capacity rule, and thereby removing it, refreshed the window but did not remove the rule; the rule was still displayed as selected. (GA-5209)


    Statistical Day objects created in Genesys Administrator are now useable by Universal Routing Server. Previously, Genesys Administrator displayed all Statistical Days, but those that had been created in Genesys Administrator were not useable. (GA-5173)


    Top of Page


    Release Number 8.1.303.05 [01/28/14] – Hot Fix

    Supported Operating Systems
    New in This Release
    Corrections and Modifications

    Supported Operating Systems

    The operating systems supported by this release are listed in the Contents, above.

    New in This Release

    This is a hot fix for this product. This release does not contain new features or functionality.

    Corrections and Modifications

    This release includes the following corrections and modifications:


    Genesys Administrator now properly displays a list of objects from which you can select one to add as a property of another object, such as an Agent Login to an Agent, or a DN to a Place Group. Previously, Genesys Administrator displayed only the error message No objects to display.

    Note: This error message was displayed only in release 8.1.303.03; previous releases of Genesys Administrator properly displayed the list.

    (GA-5202)


    In a properly configured multi-language environment, Genesys Administrator now encodes national characters (such as ä and ç) correctly. Previously, Genesys Administrator encoded them as escaped characters (such as "&#228;" and "&#231;"). (GA-5197)


    Genesys Administrator no longer allows the injection of harmful SQL syntax when writing logs into the Log Database. Previously, harmful SQL injections, (such as SQL query delimiters, and unclosed quotes and parentheses) were written into logs, creating a security vulnerability. (GA-5193)


    Top of Page


    Release Number 8.1.303.03 [12/19/13] – General

    Supported Operating Systems
    New in This Release
    Corrections and Modifications

    Supported Operating Systems

    The operating systems supported by this release are listed in the Contents, above.

    New in This Release

    There are no restrictions for this release. This section describes new features that were introduced in this release of Genesys Administrator.

    Corrections and Modifications

    This release also includes the following corrections and modifications:


    Genesys Administrator now displays double quote characters properly in text fields in the Server Info section of the Configuration tab. Previously, if the strings in these fields contained double quotes, each double quote was replaced by &quot;. (GA-5189)


    Genesys Administrator now displays the correct date in the Start of Period field in the VAR IVR Action Usage report. Previously, this field contained NaN/NaN/NaN. (GA-5167)


    Genesys Administrator now successfully exports agent data into a .CSV file. Previously, the export failed in the very rare case in which a record contained all possible values for a field and was processed after all of those values were part of other records already processed. (GA-5158)


    Genesys Administrator now correctly saves a dialing filter for a Calling List that is created by using the Dialing Filter Wizard. Previously, the list was not saved and you had to create and add the dialing filter to the Calling List in the Outbound Contact > Calling List section of the Operations tab. (GA-5145)


    Genesys Administrator now displays the full Sequence item dialog box for configuring a Dialing Session Sequence window; or, if the Genesys Administrator window itself is smaller that the dialog box, scroll bars are provided to scroll through the dialog box. Previously, the dialog box was not displayed in its entirety, and scroll bars were not provided; a user had to tab through the visible fields and bring up the fields that were not visible, such as those in the Priorities section, into the dialog box where they could be seen. (GA-5138)


    Genesys Administrator is now able to display correctly UTF-8 encoded data from a database (that is configured for UTF-8 data) if there is no PSDKEncoding option set in the web.config. Previously, you had to set the PSDKEncoding option to UTF-8 in the web.config file. (GA-5135)


    Genesys Administrator now properly displays all national characters when configured with PSDKEncoding=UTF-8. Previously in this scenario, some national characters were not displayed properly. (GA-5133)


    Genesys Administrator no longer displays loginIDs that are already assigned to agents (and therefore cannot be assigned to other agents) when assigning loginIDs to agents. Previously, the list of loginIDs displayed when assigning them to agents included the "used" loginIDs, confusing users in determining whether an ID was eligible for assignment. (GA-5129)


    When selecting objects, such as Business Units or Applications, the instructions in the Browse window have been updated to:

    Double click on selected Business Unit/Folder to see contained objects or select the target folder and click OK.

    The previous instructions Select folder within Tenant/Business Unit to see Contained Objects did not always provide the expected results.

    (GA-4922/ER# 317619663)


    Genesys Administrator now completely and correctly renders the time and date controls in the Schedule item dialog box when creating Schedule scripts for Calling Lists. Previously, the controls were sometimes not rendered properly. (GA-4921/ER# 317555998)


    Top of Page


    Release Number 8.1.302.04 [10/01/13] – General

    Supported Operating Systems
    New in This Release
    Corrections and Modifications

    Supported Operating Systems

    The operating systems supported by this release are listed in the Contents, above.

    New in This Release

    There are no restrictions for this release. This section describes new features that were introduced in this release of Genesys Administrator.

    Corrections and Modifications

    This release also includes the following corrections and modifications:


    Genesys Administrator now displays the last viewing or dialing filter created or used for a calling list, even if the filter contains incorrect elements. This way, the user can edit or update it while viewing the previous (if any) results in view. Previously, the filter was erased as soon as it was applied. (GA-5124)


    When viewing a calling list that is more than one page long, applying a filter now resets the display to the first page of the filter results, and the pagination control at the bottom displays the correct page information. Previously in this scenario, if the filter resulted in a set of results displayed on a number of pages smaller than the page number on which the filter was applied, it resulted in the following:

    (GA-5122)


    Genesys Administrator is now able to automatically detect if the Configuration Server to which it is connected uses multi- or single-language mode. If it detects the former, Genesys Administrator then switches into multi-language mode. Previously, you had to use the PSDKEncoding option.

    Notes:

    (GA-5121)


    Genesys Administrator now properly changes script properties. Previously, Genesys Administrator would not change the property, and instead display the following error message: SCEE011 - Duplicate information has been entered.

    Note: You must use the Capacity Rule Wizard to change the number of interactions in a Capacity Rule. Otherwise, even if you do not get an error, the new rule will not take effect.

    (GA-5092)


    Genesys Administrator now successfully adds the IVR IP to the IP repository. Previously when adding this IP, Genesys Administrator would terminate unexpectedly without adding the IP to the repository. (GA-5087)


    If a Calling List consists of a large number of columns, the drop-down list from which Genesys Administrator allows you to select columns to be displayed in the current view of the Operations > Calling Lists table now has scroll bars, so that you can select from all the columns. Previously, the drop-down list did not have scroll bars, so if the list could not fit into one screen, you were unable to select those columns that were not visible in the list. (GA-5084)


    Genesys Administrator now allows a user to enter a value of -1 for the agent-assignment-min-num option. Previously, this value was automatically set to 1, even if a value of -1 had been set previously in Configuration Manager. (GA-5080)


    Genesys Administrator now recognizes time zones by their names, such as PST and EST, when importing Calling List files. Previously in this scenario, Genesys Administrator only recognized time zones by their DBID, causing the import to fail. (GA-5075)


    Genesys Administrator now shows correct Role associations in the Dependencies tab of a user's Person object. Previously, if a user was unassigned from a Role, that Role would still appear in the user's Dependencies tab. In addition, it was not possible to remove that entry from the tab, since nowhere else did the user show as a member and could be removed. (GA-5067, GA-5050/ER# 324658009)


    Genesys Administrator now ignores incorrect default values specified for Field objects. Previously, if an invalid default value was specified for a field in a calling list, any attempts to add or modify one or all records failed.

    Note: The SQL Server does not create or update a record with the invalid value, and Genesys Administrator logs this rejection in the .rej file located in the \resources\metadata folder. Pay attention to the matching data type and its default value.

    (GA-5053/ER# 325014994)


    Genesys Administrator now terminates the active session if the logged-in user is disabled or deleted. When Configuration Server notifies Genesys Administrator of a change in the user's status, Genesys Administrator terminates the connection to Configuration Server and displays the Login dialog box. Previously in this scenario, Genesys Administrator did not close the connection with Configuration Server and the active session was not terminated. (GA-5051)


    Genesys Administrator now correctly associates users with roles when requested by an authorized user. Previously, if an authorized user tried to associate a user with a role, the request was denied and the following error message displayed: Object reference not set to an instance of an object. (GA-5012/ER# 323186691)


    The Import/Export Wizard in Genesys Administrator now successfully imports data from a file that has an extension in upper-case characters, such as .CSV. Previously, Genesys Administrator generated the following error message if the file extension was in upper-case:

       Not valid file format. Please select files with the following extensions: txt, csv

    (GA-5011/ER# 323084914)


    Genesys Administrator now always displays the status bar, containing refresh and pagination controls, at the bottom of the details panel. Previously, the status bar and these controls were sometimes not displayed in the Options tab for Outbound Contact Campaigns or Calling Lists. (GA-4949/ER# 318245459)


    Genesys Administrator now displays the status of configured Hosts if it is unable to access the Log DB Server, without reloading or refreshing the display. Previously in this scenario, the user had to reload or refresh the display to show the status of the hosts. (GA-4945/ER# 318245451)


    Genesys Administrator now allows you to copy a campaign group from another location using the Copy Object from Other Location utility in the slide-out Tasks panel. Previously, the utility did not allow you to change the name of the group. But since the campaign group name is automatically paired with the name of its agent or place group, a duplicate entry is not permitted, and the copy operation did not occur. (GA-4943/ER# 318155945)


    Genesys Administrator no longer allows you to update the dialog mode associated with a campaign while Outbound Contact Server (OCS) is stopped. Previously, if you tried to update the dialog mode while OCS was stopped, Genesys Administrator would display the following error: Error during [object Object], and did not save the update. (GA-4925/ER# 317689189)


    Genesys Administrator now displays an error message when its web server fails, and updates the status of Genesys services that are located on the same host as the failed web server. Previously, a message about the failed web server was not displayed until the next user interaction with Genesys Administrator. (GA-4870/ER# 314835247)


    Genesys Administrator is now FIPS-compliant. Previously, an error message was received indicating that Genesys Administrator was not FIPS-compliant. (GA-4863/ER# 313875988)


    Genesys Administrator now preserves the order of an application's configuration options when exporting them to a file, enabling the options to be easily compared between applications. Previously, the order was not maintained for newly-created applications, and the only way to compare the options with any other application was manually. File comparison on a line-by-line comparison using an appropriate utility did not always produce the correct results, reporting non-matches as missing options. (GA-4848/ER# 312890847)


    Top of Page


    Release Number 8.1.301.14 [08/14/13] – Hot Fix

    Supported Operating Systems
    New in This Release
    Corrections and Modifications

    Supported Operating Systems

    The operating systems supported by this release are listed in the Contents, above.

    New in This Release

    This is a hot fix for this product. This release does not contain new features or functionality.

    Corrections and Modifications

    This release includes the following corrections and modifications:


    Genesys Administrator now connects properly to the backup Solution Control Server (SCS) after an SCS switchover. Previously in this scenario, Genesys Administrator would try to reconnect to the SCS originally configured as the primary SCS. (GA-5095, GA-5001/ER# 321662977)


    Genesys Administrator can now display the Genesys Voice Platform (GVP) Call Dashboard when the Japanese Language Pack version 8.1.300.03 is installed. Previously in this scenario, Genesys Administrator was able to display all screens except the GVP Call Dashboard. (GA-5070)


    Top of Page


    Release Number 8.1.301.13 [07/01/13] – Hot Fix

    Supported Operating Systems
    New in This Release
    Corrections and Modifications

    Supported Operating Systems

    The operating systems supported by this release are listed in the Contents, above.

    New in This Release

    This is a hot fix for this product. This release does not contain new features or functionality.

    Corrections and Modifications

    This release includes the following correction and modification:


    The Resource Group Wizard in Genesys Administrator now allows you to add Tenants to an existing Logical Resource Group (LRG). Previously, if you tried to add a Tenant to an existing LRG, the Wizard generated an error, and did not add the Tenant. (GA-5040/ER# 323948369)


    Top of Page


    Release Number 8.1.301.10 [06/19/13] – Hot Fix

    Supported Operating Systems
    New in This Release
    Corrections and Modifications

    Supported Operating Systems

    The operating systems supported by this release are listed in the Contents, above.

    New in This Release

    This is a hot fix for this product. This release does not contain new features or functionality.

    Corrections and Modifications

    This release includes the following corrections and modifications:


    The Logical Resource Group (LRG) Wizard in Genesys Administrator now includes the service-type Treatment in the list of Service Types for Media Control Platform group types. Previously, you had to exit the Wizard and update the LRG manually. (ER# 323820058)


    Genesys Administrator now allows you to modify the host of an application that is configured as a connection to an HA pair. Previously in this scenario, Genesys Administrator would generate an error. (ER# 323319019)


    Top of Page


    Release Number 8.1.301.09 [05/17/13] – General

    Supported Operating Systems
    New in This Release
    Corrections and Modifications

    Supported Operating Systems

    The operating systems supported by this release are listed in the Contents, above.

    New in This Release

    There are no restrictions for this release. This section describes new features that were introduced in this release of Genesys Administrator.

    Corrections and Modifications

    This release also includes the following corrections and modifications:


    Names of newly-created Resource Groups are now intuitive when they are created using the Genesys Resource Group Wizard. Previously, the names consisted of an autogenerated string, and when displayed for selection, the user did not know what specific group he or she was selecting until after the selection was made.

    Note: You might want to update Resource Groups that already exist in the system, to rename them with more meaningful names.

    (ER# 315641201)


    When using the GVP Resource Group Wizard in Genesys Administrator, if the property of the resource contains more than one SIP address, the Wizard no longer moves Media Control Platform (MCP) applications to the Unassigned Resources folder. The Resource Retrieval error is still generated, as before. Previously in this scenario, the applications were moved to the Unassigned Resources folder, and the Resource Retrieval error message generated. (ER# 310439020)


    Top of Page


    Release Number 8.1.301.07 [04/12/13] – Hot Fix

    Supported Operating Systems
    New in This Release
    Corrections and Modifications

    Supported Operating Systems

    The operating systems supported by this release are listed in the Contents, above.

    New in This Release

    This is a hot fix for this product. This release does not contain new features or functionality.

    Corrections and Modifications

    This release includes the following correction or modification:


    Genesys Administrator now displays only one Outbound Contact Schedule when you select Outbound Contact > Schedules on the Provisioning tab—the first schedule listed in the Schedules drop-down list (after All). Previously, because All was the default value in the list, Genesys Administrator would try to load all of the schedules.

    In addition, if you then select All in the drop-down list, but the number of schedules in your configuration causes the value of the maxJsonLength parameter in the web.config file to be exceeded, the following error message is displayed explaining the situation and how to remedy it:

    Table too big for configuration. Please increase the value of 'maxJsonLength' parameter in web.config file

    Previously, if the number of schedules was large enough to cause this parameter to be exceeded, a schedule was often not displayed. The message Loading was displayed instead, and Genesys Administrator stopped responding.

    Notes:

    (ER# 320574013)


    Top of Page


    Release Number 8.1.301.06 [03/26/13] – General

    Supported Operating Systems
    New in This Release
    Corrections and Modifications

    Supported Operating Systems

    The operating systems supported by this release are listed in the Contents, above.

    New in This Release

    There are no restrictions for this release. This section describes new features that were introduced in this release of Genesys Administrator.

    Corrections and Modifications

    This release also includes the following corrections and modifications:


    Genesys Administrator now properly connects to StatServer as required. Previously, Genesys Administrator had an intermittent connectivity problem with StatServer. (GA-4816)


    When provisioning Calling Lists:


    Genesys Administrator now displays a consistent date and day of the week if Genesys Administrator is installed in a time zone with a negative offset to Universal Time (UTC), such as in Western Europe. The day and date displayed for a Statistical Day of type Specific date and Server are based on an offset to the time zone in which Genesys Administrator is installed, while the specific day is always stored in UTC. Previously in this scenario, Genesys Administrator sometimes displayed the previous day and date for the Specific date of a Statistical Day. (ER# 318836201)


    The IP Deployment Wizard in Genesys Administrator no longer blocks the Deployment of an IP due to memory issues. Previously, the Wizard sometimes blocked deployment of an IP after its first step (IP selection) was completed, and generated the error Warning! The selected installation package cannot be deployed. (ER# 317814755)


    You can now remove a supervisor from an Agent Group, regardless of how many supervisor records currently exist in that group. Previously, if the Agent Group had multiple supervisors, Genesys Administrator would not allow you to remove any of them. (ER# 317694541)


    Genesys Administrator no longer stops responding on the Provisioning > Outbound Contact > Schedules screen under the following conditions:

    (ER# 317441611)


    Genesys Administrator now displays, and allows you to edit, values up to 38 digits of precision. Previously, with the Oracle 11g database, Genesys Administrator truncated custom fields of type float in calling lists for outbound records to a precision of 15 digits, and you were limited to editing the truncated values. (ER# 316935464)


    When you modify the Target Value for a running campaign, Genesys Administrator now saves the new value and does not generate an error message. Previously, the new value was not saved, and the following error message was generated: OCS request error -- Campaign schedule not found !!!. (ER# 316502096)


    When you are creating a Dialing Filter, the Format field is now marked as mandatory with a red asterisk (*). Previously, the field was not marked as mandatory. (ER# 316473303)


    When you are browsing for an Agent Group in which to include User information, the Browse dialog box in Genesys Administrator now displays only those Agent Groups in the current folder. Previously, all Agent Groups were listed in a flat format, regardless of in which folder they were contained. (ER# 315893514)


    Genesys Administrator now properly displays the results of an advanced search filtered by Skill Level, paginating them correctly, and reporting the correct count of records. Previously, each page of search results was often not full (normally 100 is displayed on a page, except for the last page), and the count of records was a combination of the number of pages and the actual number of records. (ER# 315641227)


    The Agent Import/Export Wizard is optimized to reduce the impact and load on Configuration Server when importing and creating Agents from a .csv file, in an environment in which a large number of Agent Logins already exist in the system. This optimization eliminates unnecessary read operations through a list of Agent Logins to which newly created Agents are to be assigned, making the import proceed at a faster rate. (ER# 315304472)


    Searches based on a Skill Level now work properly and return the correct results. Previously, such a search initiated from the Search Wizard located on the Provisioning > Accounts > Users did not work, ignoring the value of the Skill Level criterion. (ER# 315111183)


    Genesys Administrator now properly displays Voice Platform Historical Reports. Previously, if there was a large number of records to be displayed, Genesys Administrator displayed the error Protocol error. Status code 404. instead of the reports. (ER# 314162953)


    On the Permissions tab for an object, the drop-down menus in the Access column now properly show one Change entry and one Read entry. Previously, the menus showed two Change entries, but no Read entry was visible. However, when you selected one of the Change entries, the entry in the column changed to Read. (ER# 313651475)


    You can now update value of the optimization parameter and the target value of a running Dialing Session on the Operations tab. Previously, you had to stop the Dialing Session before you could update either value. (ER# 313249627)


    The Sync Switch Wizard now copies DNs of type Call Processing Port from a source Switch to a target Switch, enabling you to synchronize two Switches using the Wizard. Previously, the Wizard did not copy the DNs, so you had to update the configuration of the affected Call Processing Port DNs. (ER# 280881388)


    If you are using Genesys Administrator in Microsoft Internet Explorer 7 or 9, the Advanced section of Provisioning tab > Search > Find now displays browse buttons that enable you to select existing objects as search criteria in advanced searches. Previously, to make the buttons visible, you had to click the Clear button to reset the fields in the Find dialog box, click Find in the Navigation panel, select an object type, and then expand the Advanced section. (ER# 280409821)


    Users who have Read permissions to view alarms, but not Execute permissions to Clear alarms in Genesys Administrator can no longer clear active alarms. Previously, they were able to clear all alarms using the Clear All, but not using the Clear button. Now, only users with Execute permissions to Clear alarms can clear any or all alarms. (ER# 280408301)


    In the following scenario:

    The Log Wizard now correctly removes the connection to the original Message Server, so that only one Message Server (the second one) appears in the Application's list of Connections. As a result, log generation for the Application is improved.

    Previously in this scenario, the Log Wizard did not remove the connection to the original Message Server, and two Message Servers appeared in the Connections list, negatively impacting log generation for that Application. To prevent this, you had to manually remove the original Message Server from the Connections list of the Application.

    (ER# 270984984)


    You can now use the Single IP Deployment Wizard to import IPs for both 32-bit and 64-bit versions of Windows. (ER# 269934885)


    The Create Range Wizard now correctly processes values greater than 255 in the Place Count field. Previously, only values less than 256 were valid. (ER# 269144553)


    The IP Repository is not preserved if the user performs the upgrade using Microsoft Remote Desktop. The IP Repository is preserved in other cases. (ER# 263413177)


    You can now successfully create and save a new Capacity Table while editing the properties of an Agent Group. Previously, the new Capacity Table was not be saved when you closed its dialog window. Instead, you had to create the new table before starting to edit the properties of the Agent Group. (ER# 261222453)


    Genesys Administrator now allows you to set up the additional parameter trunks when adding a shortcut to a DN Group object. Previously, this parameter was not available. (ER# 258163211)


    Keyboard shortcuts CTRL+C (copy) and CTRL+V (paste) now work properly throughout Genesys Administrator. Previously, they did not work as expected in some cases. (ER# 227777511)


    Top of Page


    Release Number 8.1.300.09 [12/12/12] – General

    Supported Operating Systems
    New in This Release
    Corrections and Modifications

    Supported Operating Systems

    The operating systems supported by this release are listed in the Contents, above.

    New in This Release

    There are no restrictions for this release. This section describes new features that were introduced in this release of Genesys Administrator.

    Corrections and Modifications

    This release also includes the following corrections and modifications:


    The threat of harmful SQL injections into logs, such as SQL query delimiters, unclosed quotes and parentheses, and so on, has been removed from the Advanced Log Search Wizard and other places where the user is allowed to enter SQL statements against the Log Database. This does not impact the user's ability to enter custom search conditions using approved SQL constructs, where applicable. (ER# 312529555)


    Genesys Administrator is now able to correctly load and unload Orchestration application strategies and Universal Routing Solution strategies when both types of strategies are associated with DNs. Previously, in this scenario, neither type of strategy could be loaded or unloaded. (ER# 312092626, 308513975)


    If a Place object has a dependency on a User object, Genesys Administrator now correctly displays that dependency on the Dependencies tab of the Place object. Previously, the dependency was not displayed on the Dependencies tab. (ER# 311936507)


    When a user is viewing Dialing Sessions in the Outbound Contact section of the Operations tab, Genesys Administrator no longer displays unrelated Campaign Groups. Previously, Genesys Administrator sometimes displayed one or more Campaign Groups that were unrelated to the Dialing Session being viewed. (ER# 309691128)


    The Genesys Administrator interface now correctly supports Calling List records with columns that contain float-type values. Previously, values entered into these columns were sometimes rounded incorrectly. (ER# 308910851)


    The Details panel for an Outbound Calling List now displays only information about the Calling List being viewed. Previously, if the user had been viewing the details of a special type of Calling List, such as a Do Not Call Calling List, and then viewed the details of a non-special type of Calling List, some information about the special Calling List was sometimes still displayed in the Details panel, along with the information for the non-special Calling List. (ER# 308264491)


    When you are adding an agent to one or more agent groups through the agent details panel, Genesys Administrator no longer lets you select any Virtual Agent Groups (VAG) in the Browse dialog box. Previously, if you clicked Add, the error message Cannot assign to Virtual Agent Group. Remove the following selected Agent Group associations: [list of VAGs] was displayed. (ER# 307699411)


    Genesys Administrator now correctly inserts a Calling List record even if the Calling List contains optional fields, such as datetime fields. Previously in this case, if no values were specified for the optional fields (the fields were left blank), incorrect values were sometimes stored instead. (ER# 307573131)


    Genesys Administrator now displays the correct Host name for Database Access Points of type JDBC. Previously, Unknown Host was displayed instead of the Host name. (ER# 307350691)


    You can now safely copy and move binary options between objects in Genesys Administrator. Previously, the options were sometimes converted to text with no indication to the user. (ER# 307025651)


    Genesys Administrator now refreshes the Outbound Contact details panel under the Monitoring tab at the interval specified by the user in his or her User Preferences. Previously, Genesys Administrator sometimes ignored this value when initially loading this screen. (ER# 305436568)


    Genesys Administrator no longer logs out a user unexpectedly after the user has accessed the Outbound Contact sections under the Monitoring or Provisioning tabs. Previously, Genesys Administrator would sometimes log out the user if an incorrectly configured Database Access Point caused an attempt to access the Outbound Database to fail. (ER# 304055681)


    If the logged-in user has no permissions to view an Application object's permissions, he or she cannot view the details panel for that Application. Instead, Genesys Administrator will display the Load failed error message. (ER# 303030864)


    The drop-down list of business units (formerly called configuration units) in the breadcrumbs located beneath the Details panel tool bar has been replaced by a Browse window. This enables you to browse through the list, scrolling if necessary. Previously, the number of selections visible in the drop-down list was limited by the size of the Genesys Administrator window, since there was no scrolling capability in the list. (ER# 302120860)


    Genesys Administrator now creates and displays the start and end times for a Statistical Day as entered by the user, without making any adjustments for time zones. Previously, the time values were stored as entered (with no conversion), but Genesys Administrator would display the times adjusted for time zone differences. (ER# 301620716, 302674354)


    Genesys Administrator now correctly exports and imports dialing filters that are in JSON format and that contain special characters such as < and >. Previously, these characters were converted to their HTML equivalents and the filter failed. (ER# 301226818)


    When using Oracle on a Windows 2003 platform, and when using custom date formats that include the MM specification for a two-character representation of month, Genesys Administrator now produces the date string in the format accepted by Oracle. As a result, queries that involve dates now work correctly.

    Oracle expects the date in queries to be in the global default format, as set for Oracle and the DB Server client by the NLS_DATE_FORMAT environment variable. Previously, the View filter wizard produced the string in the format specified by the custom date settings in Windows 2003, and the query was rejected by Oracle.

    (ER# 300740403)


    Genesys Administrator can now import a dialing filter from a .cfg file that contains Section/Option/Values fields. Previously, importing a file with these fields would fail. (ER# 298131859)


    Outbound Contact reports, under the Monitoring tab, are now displayed correctly if a password is configured for the Tenant. Previously in this scenario, if the Password was set to any non-empty string in the Tenant's properties, Outbound Contact reports were not displayed and the error message Invalid password was displayed instead. (ER# 296585811)


    Genesys Administrator no longer terminates unexpectedly in the following scenario:

    1. In your browser, Genesys Administrator is displaying, under the Operations tab, the Calling Lists panel associated with the dialing session currently running.
    2. There has been no user activity in Genesys Administrator for an extended period of time, such as two or three hours.
    3. You select the link to take you back to the Dialing Sessions panel.

    (ER# 288898571)


    Genesys Administrator can now overwrite the locale data of Configuration Server with that of its own, as configured in the web.config file. This is especially useful in multi-language environments where the localized Genesys Administrator is used with a multi-language version of Configuration Server 8.1.2, or an older version of Configuration Server, in which the display language does not match the language used by Genesys Administrator. An example of this is an English Genesys Administrator used with a French Configuration Server.

    Previously, Genesys Administrator had to use the locale provided by Configuration Server. Sometimes, this led to incorrect, illegible, or empty Genesys Administrator displays.

    (ER# 287933164)


    If a role privilege has been granted to a User or Access Group and is then revoked, that role privilege no longer appears on the Role Privileges tab of the particular User or Access Group. Previously in this scenario, the role privilege appeared on the tab with a zero (0) value. (ER# 279649527)


    Genesys Administrator now displays all Host statistics. Previously, when running on a 64-bit version of Windows, Genesys Administrator sometimes did not display all of the Host statistics, and the user had to manually refresh the display. (ER# 263544171)


    The display of Active Alarms now updates appropriately when it is refreshed. Previously, the display updated only after several refreshes, either manually or automatically. (ER# 240750281)


    Genesys Administrator now correctly displays the Alias column in the list of Transaction objects. Previously, a user must go into details to see this column and was unable to filter its values. (ER# 304801731)


    When importing a calling list with empty call_result fields, Genesys Administrator now correctly sets the Unknown Call Result value in those fields. Previously, Genesys Administrator displayed OK instead. (ER# 303913460)


    Genesys Administrator now enables content sorting in the Column order by column on the Operation -> Calling List tab. Previously, this function was not available. (ER# 306920641)


    Genesys Administrator now properly validates a percentage of values that a user can enter on the Outbound Contact > Campaigns > Campaign Groups > Advanced screen, and it now rejects values that fall out of range. (ER# 309551394)


    When accessing the last field of a recently inserted Calling List record, you no longer see unnecessary scrolling that moves the record content out of sight. (ER# 310016941)


    Top of Page


    Release Number 8.1.200.11 [09/12/12] – Hot Fix

    Supported Operating Systems
    New in This Release
    Corrections and Modifications

    Supported Operating Systems

    The operating systems supported by this release are listed in the Contents, above.

    New in This Release

    This is a hot fix for this product. This release does not contain new features or functionality.

    Corrections and Modifications

    This release includes the following correction or modification:


    When importing data, Genesys Administrator now assigns correct chain IDs if they are not explicitly provided in the import file. Previously, if chain IDs were not specifically provided in the file, Genesys Administrator would assign incorrect chain IDs to the first 32 records, and reject all subsequent records. (ER# 307778595)


    Top of Page


    Release Number 8.1.200.09 [07/25/12] – Hot Fix

    Supported Operating Systems
    New in This Release
    Corrections and Modifications

    Supported Operating Systems

    The operating systems supported by this release are listed in the Contents, above.

    New in This Release

    This is a hot fix for this product. This release does not contain new features or functionality.

    Corrections and Modifications

    This release includes the following corrections or modifications:


    Genesys Administrator now applies viewing filters properly, and displays the results correctly even if the data being filtered is not displayed on one page in Genesys Administrator. Previously in this scenario, the filter was sometimes applied to only the data that was currently displayed, or was applied to all the data on a page-by-page basis, with the results shown on the page on which they originally appeared. For example, a filter applied to a set of data that could originally be displayed on two pages selected five data items to display–three on the first page and two on the second page. The filter results were displayed with three items on the first page and two on the second page, even though they would all fit on one page. (ER# 304233441, 304216581)


    The status of an application is now displayed correctly in Genesys Administrator sessions that were active before the application was installed. Previously, Genesys Administrator sessions that were active before the application was installed displayed an incorrect status for the application. As a result, inconsistent statuses were displayed by multiple Genesys Administrator sessions. (ER# 303302692)


    To clarify what happens when you clear a selection in the Add/Remove Products section on the Role Privileges tab of a Role object, a dialog box now appears warning that all privileges for that product will be removed. You can then select Yes to continue, or No to cancel. Previously, the dialog box did not exist, and the privileges were removed with no further interaction with the user. This confused some users, who expected the only action taken was to hide the privileges for the removed product, not remove them altogether. (ER# 286744041)


    Top of Page


    Release Number 8.1.200.08 [05/03/12] – Hot Fix

    Supported Operating Systems
    New in This Release
    Corrections and Modifications

    Supported Operating Systems

    The operating systems supported by this release are listed in the Contents, above.

    New in This Release

    This is a hot fix for this product. This release does not contain new features or functionality.

    Corrections and Modifications

    This release includes the following corrections or modifications:


    The response time of Genesys Administrator when accessing the Calling Lists display in the Operations tab > Outbound Contact view has been improved. Previously, if there were a large number of Outbound Contact objects configured, they would load very slowly or not at all. (ER# 297443921, 297233291)


    When connected to a non-English configuration, Genesys Administrator now displays the status and mode for any application selected in the Applications folder. Previously, the only way to view this information was on the Applications tab of the Host on which the application is running. (ER# 296189731)


    Top of Page


    Release Number 8.1.200.07 [04/16/12] – General

    Supported Operating Systems
    New in This Release
    Corrections and Modifications

    Supported Operating Systems

    The operating systems supported by this release are listed in the Contents, above.

    New in This Release

    There are no restrictions for this release. This section describes new features that were introduced in this release of Genesys Administrator.

    Corrections and Modifications

    This release also includes the following corrections and modifications:


    In a single-tenant environment, if User accounts are not granted Read access to the Environment Tenant object, Genesys Administrator must be provisioned with the ForceSingleTenantMode option set to true in the web.config file, and Genesys Administrator restarted.

    Note: Genesys Administrator configured in this way must not be used to connect to a multi-tenant environment.

    (ER# 296716184)


    On the Monitoring tab, under Outbound Contact > Campaign Reports, the page counter at the bottom of the screen now displays the proper page information when the report contains more than 100 Campaigns. Previously, while the number of Campaigns displayed is limited to 100, the paging mechanism did not work and just displayed 1 of 1, even though there were more Campaigns to be displayed. (ER# 296152935)


    When importing a Calling List, Genesys Administrator now displays an error message indicating the number of rejected and processed records if the list contains errors. This message is in addition to the .rej file that is generated and that contains details of the errors. Previously, only the .rej file was generated, and the user was not directly notified of any problems. (ER# 295982647)


    Users can now be imported from a .csv file and successfully added to a large Access Group using the Agent Import Wizard. Previously, if an Access Group contained a large number of members (in the thousands), Genesys Administrator sometimes failed to add one or more Users to that Access Group while the Agent Import Wizard was processing the new Users. In this case, the Wizard also stopped working and had to be terminated manually. (ER# 294779331)


    Genesys Administrator now displays a Calling List in the Operations tab if that list contains a user-defined field named campaign_name. Previously, a Calling List with this field was not displayed. (ER# 294531886)


    When saving a Calling List record, Genesys Administrator no longer tries to update fields for which no updates were made. Previously, permission errors were generated because Genesys Administrator tried to update all fields when saving the record, even though many of those fields were not available for updates by the user anyway. (ER# 294410171)


    Users with only RX (Read and Execute) permissions in Genesys Administrator can now apply a filter when viewing a Calling List. Previously, the user required Write permission to apply the filter. (ER# 294305723)


    Genesys Administrator now imports Calling Lists that are of an older format (that is, they do not have one or more of the required fields, such as record_type), and inserts default values into the missing fields. Previously in this scenario, Genesys Administrator generated an error message and did not import the Calling List. (ER# 294150206)


    The Genesys Administrator display now automatically refreshes when a Campaign Sequence is Loaded, Started, Stopped, Unloaded, or ForceUnloaded. Previously, you had to manually refresh the display by using the browser's refresh control or by pressing the F5 key after each step.

    This issue occurred only on the Windows 2008 64-bit platform.

    (ER# 291915511)


    Genesys Administrator no longer generates an error message when importing or exporting records of one Calling List to or from another. Previously, the error message Error during [object Object] was displayed if the Calling List contained a user-defined field of type datetime with a value of NULL. (ER# 288768621)


    Genesys Administrator no longer allows you to start and stop disabled applications. (ER# 288060324)


    Genesys Administrator now properly interprets text fields set to zero (0) as set to 0. Previously, Genesys Administrator updated the field incorrectly, setting it to an empty string. (ER# 287880944)


    Genesys Administrator now allows you to add custom properties to the Annex of a DN that has the same name as an existing Universal Routing Server object, or if the section name is __ROUTER__. Previously for these DNs, you could not add custom properties. (ER# 287620723)


    Genesys Administrator now displays the correct Resource Group if one of the service types for an MCP Group is removed. In addition, the new field Service Types in the Group Name and Type panel of the Resource Group Wizard displays the service types that are available. (ER# 287079685)


    Genesys Administrator can now import a large number of Annex entries. A new page control has been added to enable a user to view the entries. Previously, Genesys Administrator would stop importing or displaying the entries and display an error message. (ER# 285663279)


    You can now sort Campaign, Calling List, and Dialing Session reports generated by Genesys Administrator on the Monitoring tab, in the same way that you sort columns when provisioning objects in Genesys Administrator. (ER# 283684979)


    Genesys Administrator now sorts all lists of objects, such as Calling Lists, by the object name by default. Previously, some lists were sorted by other attributes by default, which were of little concern to the user. (ER# 283616824)


    You can now view the VTO PIN value in Genesys Administrator. This value is required for customers using Ranks. (ER# 283314507)


    All imported records in a Calling List are displayed when viewing that Calling List in Genesys Administrator. Previously, newly imported records were sometimes not displayed in the Calling List view. (ER# 282843472)


    The status of a Campaign Sequence is now displayed correctly. In addition, the Start and Stop work properly to start or stop the Campaign Sequences, as appropriate. Previously, you had to log out of Genesys Administrator, and then login again. This corrected the status display and the operation of the two buttons. (ER# 280588170)


    When working with Solution Control Server 8.1.1 or later, Genesys Administrator now displays, on the Monitoring Dashboard, the same number of started and stopped server applications as a user could observe and manually count under the Provisioning tab. Previously, Genesys Administrator counted some applications in Unknown status as Stopped on the Dashboard display because of inconsistent information provided by Solution Control Server. (ER# 279712827)


    Top of Page


    Release Number 8.1.100.12 [01/16/12] – Hot Fix

    Supported Operating Systems
    New in This Release
    Corrections and Modifications

    Supported Operating Systems

    The operating systems supported by this release are listed in the Contents, above.

    New in This Release

    This is a hot fix for this product. This release does not contain new features or functionality.

    Corrections and Modifications

    This release includes the following correction or modification:


    Genesys Administrator no longer modifies the name of the Table Access Point associated with a Calling List when Genesys Administrator is used to change the configuration of this Calling List.

    Previously, when Genesys Administrator was used to change the configuration of a Calling List, it changed the name of the Table Access Point associated with this Calling List by adding the prefix TAP_ to its name. Then, when the Gplus Campaign Synchronization tool was used to export the campaign and its related data, it was unable to find a Table Access Point with a name equal to the Campaign name. This caused the tool to create a new Table Access Point and configure a new Calling List in a different database table. As a result, all data in the original Calling List was lost.

    (ER# 289204548)


    Top of Page


    Release Number 8.1.100.11 [12/13/11] – Hot Fix

    Supported Operating Systems
    New in This Release
    Corrections and Modifications

    Supported Operating Systems

    The operating systems supported by this release are listed in the Contents, above.

    New in This Release

    This is a hot fix for this product. This release does not contain new features or functionality.

    Corrections and Modifications

    This release includes the following correction or modification:


    When assigning a template to an Application, the user is now prompted to either override or preserve any options that the user may have already set in this Application. If the user chooses to override any user-specified options, all options are reset to their default values, as specified in the assigned template, and other custom options are deleted. If the user chooses to preserve the user-specified options, all current option settings are preserved, whether they are custom or come from the template. After the Template has been assigned, the Application can be configured as required.

    Previously, the override action was carried out automatically without notifying the user.

    (ER# 287991651)


    Top of Page


    Release Number 8.1.100.10 [10/12/11] – Hot Fix

    Supported Operating Systems
    New in This Release
    Corrections and Modifications

    Supported Operating Systems

    The operating systems supported by this release are listed in the Contents, above.

    New in This Release

    This is a hot fix for this product. This release does not contain new features or functionality.

    Corrections and Modifications

    This release includes the following correction and modification:


    Genesys Administrator now uses relative paths instead of absolute paths for serving its static content. Previously, the use of absolute paths caused issues when deployed in special Proxy/Load Balanced configurations with SSL (Secure Socket Layer) enabled. (ER# 281120898)


    Top of Page


    Release Number 8.1.100.07 [09/02/11] – General

    Supported Operating Systems
    New in This Release
    Corrections and Modifications

    Supported Operating Systems

    The operating systems supported by this release are listed in the Contents, above.

    New in This Release

    There are no restrictions for this release. This section describes new features that were introduced in this release of Genesys Administrator.

    Corrections and Modifications

    This release also includes the following corrections and modifications:


    The Resource Group Wizard in Genesys Administrator now contains an expanded instruction that if you are creating Gateway Logical Resource Groups, the original instruction "If you have a Resource Manager pair in High Availability (HA) configuration, please select both instances" does not apply. Previously, the exception for Gateway Logical Resource Groups was not mentioned. (ER# 279759496)


    When viewing Calling Lists under the Operations tab, Genesys Administrator now always displays date and time values in the call_time and dial_sched_time fields correctly. Previously, Genesys Administrator sometimes displayed these fields as one day ahead if time values in them were set to after 2:00 PM (1400h) and the Time Zone setting on the host on which the browser was running was not set to GMT. (ER# 277274747)


    Users who belong to a child Tenant can no longer generate ASR/TTS Usage reports with no filters. These reports show data on a deployment-wide basis when generated with no filters, and are not intended for child Tenant users. Previously, these reports could be generated by a child Tenant user, but with no data displayed in the chart or report. (ER# 274173344)


    When creating Logical Resource Groups using the Resource Group Wizard, Genesys Administrator now displays the resources corresponding to the group types selected in the Resource Assignmentstep of the Wizard with the Show resources assigned to other groups checkbox selected. Previously in this scenario, Genesys Administrator displays resources that did not correspond to group types selected. (ER# 274035003)


    Individual, unshared connections between Genesys Administrator and Solution Control Server can now be established for the user at login, enabling the identification of a user session in the SCS log. When the user logs out, Genesys Administrator now disconnects that user's connection to Solution Control Server. Previously, all logged-in users shared the connection between Genesys Administrator and Solution Control Server, so that when a user logged out, Genesys Administrator did not disconnect from Solution Control Server. Any commands received by Solution Control Server were logged on behalf of a single user. (ER# 272018882)


    When creating a new Tenant in Genesys Administrator using the customizable creation steps, the Administrators Access Group now is granted the custom permissions defined in the Tenant Permissions field in the Administrators Access Group Customization section of the new Tenant's Configuration tab. Previously, Genesys Administrator ignored these custom settings, and the Administrators Access Group was always granted the default permissions set by Configuration Server when a new Tenant was created. (ER# 271828941)


    You can now use Genesys Administrator to generate Component Call Arrivals and Component Call Peaks reports for components of type CTIC or PSTNC. Previously, you could not generate these reports for these type of components. (ER# 271512261)


    In the Advanced mode of setting permissions on the Permissions tab, the Tenant object is now displayed correctly in the object tree. (ER# 271484534)


    When you are working in the Dialing Sessions section of the Operations tab, and the connection to the Outbound Contact Server is lost, Genesys Administrator now provides a visual indication that the connection is lost and displays a notification message. Previously, Genesys Administration provided no message or other indication that the connection was lost, but if you attempted to perform an action on or with a Dialing Session, Genesys Administrator displayed the following dialog box: Connection to server is lost. Would you like to retry connection?. (ER# 271406101, 247996291)


    Genesys Administrator no longer stops responding if you enter an invalid URL when defining a new IVR Profile using the IVR Profile Wizard. Previously in this scenario, the entry of an invalid URL would cause Genesys Administrator to consume excessive CPU and stop responding. (ER# 270496011)


    You can now use Direct Inward Dialing (DID) numbers that start with a zero (0). Previously, Genesys Administrator did not allow leading zeros for DIDs and would generate an error. (ER# 270243401)


    When assigning a Role to a range of Users using the Assign Roles Wizard, information about the newly assigned Role is now immediately reflected on the Dependency tab of the affected user. Previously, you had to click the Reload button in the toolbar to have the newly assigned Role added to the tab. (ER# 265762442)


    When copying objects from one location to another using the Move to button in the toolbar, the copied object is now immediately visible in the destination folder. Previously, you had to click the refresh button at the bottom of the screen to have the moved object appear in its destination folder. (ER# 265546135)


    You can now change a section name on the Options tab. Previously, you had to delete the entire section and create a new section with the new name. (ER# 178991265, 238121971)


    Top of Page


    Release Number 8.1.000.28 [11/21/12] – Hot Fix

    Supported Operating Systems
    New in This Release
    Corrections and Modifications

    Supported Operating Systems

    The operating systems supported by this release are listed in the Contents, above.

    New in This Release

    This is a hot fix for this product. This release does not contain new features or functionality.

    Corrections and Modifications

    This release includes the following correction or modification:


    When used in a non-English configuration, Genesys Administrator now displays all screens as required. Previously in this scenario, it was sometimes unable to load the following screens:

    (ER# 299940955)


    Top of Page


    Release Number 8.1.000.27 [05/11/12] – Hot Fix

    Supported Operating Systems
    New in This Release
    Corrections and Modifications

    Supported Operating Systems

    The operating systems supported by this release are listed in the Contents, above.

    New in This Release

    This is a hot fix for this product. This release does not contain new features or functionality.

    Corrections and Modifications

    This release includes the following correction or modification:


    Genesys Administrator now displays the details of a selected Switch object. Previously, if a switch form had properties in a localized resource file that contained one or more apostrophes ('), Genesys Administrator did not display the details, and generated an error message instead. (ER# 295607501)


    Top of Page


    Release Number 8.1.000.26 [12/16/11] – General

    Supported Operating Systems
    New in This Release
    Corrections and Modifications

    Supported Operating Systems

    The operating systems supported by this release are listed in the Contents, above.

    New in This Release

    There are no restrictions for this release. This section describes new features that were introduced in this release of Genesys Administrator.

    Corrections and Modifications

    There are no corrections or modifications in this release.

    Top of Page


    Release Number 8.1.000.16 [09/16/11] – Hot Fix

    Supported Operating Systems
    New in This Release
    Corrections and Modifications

    Supported Operating Systems

    The operating systems supported by this release are listed in the Contents, above.

    New in This Release

    This is a hot fix for this product. This section describes new features that were introduced in this release of Genesys Administrator.

    Corrections and Modifications

    This release includes the following corrections and modifications:


    There are no corrections or modifications in this release.


    Top of Page


    Release Number 8.1.000.13 [05/20/11] – Hot Fix

    Supported Operating Systems
    New in This Release
    Corrections and Modifications

    Supported Operating Systems

    The operating systems supported by this release are listed in the Contents, above.

    New in This Release

    This is a hot fix for this product. This release does not contain new features or functionality.

    Corrections and Modifications

    This release includes the following corrections and modifications:


    In a multi-tenant configuration, a user can now view only reports that are generated for the user's Tenant. Previously, with one exception, reports for all Tenants were visible to any user, regardless of the Tenant to which the user belonged. The one exception was if the user's Tenant name was included in the filter criteria. (ER# 272446559)


    Genesys Administrator now generates a PSTNC Call Arrival Report correctly. Previously, Genesys Administrator queried the database with an incorrect parameter and the report failed to generate; instead, an error was displayed. (ER# 271512261)


    Top of Page


    Release Number 8.1.000.12 [04/27/11] – General

    Supported Operating Systems
    New in This Release
    Corrections and Modifications

    Supported Operating Systems

    The operating systems supported by this release are listed in the Contents, above.

    New in This Release

    There are no restrictions for this release. This section describes new features that were introduced in the initial 8.1 release of Genesys Administrator.

    Corrections and Modifications

    This release includes the following corrections and modifications that were made between Release 8.0 or earlier releases and the initial 8.1 release:


    Genesys Administrator now considers Daylight Savings Time (DST) settings when forwarding requests for hourly call details to GVP components. Correct data is returned as a result. Previously in this scenario, Genesys Administrator ignored these settings, receiving incorrect data as a result. (ER# 255479415)


    The Service Quality Failure Summary and Service Quality Latency Summary reports now support five-minute granularity. (ER# 251527031)


    A folder with the name "Applications" created under a Business Unit no longer prevents Genesys Administrator from configuring Voice Platform components. Previously, the term Applications was a reserved word, and if a new folder called "Applications" was created in a Business Unit, the Logical Resource Group Wizard was unable to list the resources available for assignment. (ER# 250309434)


    The Tenant Utilization section of the Call Dashboard now works properly for any number of Tenants. Previously, this section stopped working if more than eight Tenants were selected for monitoring. (ER# 248780011)


    Genesys Administrator now properly exports records from one Calling List to another if the Append and Update option is selected. Previously in this scenario, non-duplicate records within the duplicate chain were assigned a new chain_id instead of being appended to existing chains. (ER# 248437261)


    The Resource List in the Resource Group Wizard no longer loads very slowly when there are many resources to be listed. (ER# 248393371)


    When using the Append and Update option to import records from files using release 7.x format to a Calling List, Genesys Administrator no longer loses records if the destination list is not empty. (ER# 248342243)


    Genesys Administrator now permits international (non-ASCII) characters in user names or passwords. Previously, if a user name or password contained an international character, Genesys Administrator did not authenticate the user. (ER# 248049372)


    When you rename a Logical Resource Group using the Logical Resource Group Wizard, the resources assigned to that group remain assigned, and you do not have to open the Resource Assignments page in Genesys Administrator. Previously, if the renamed group was saved without opening the Resource Assignments screen in Genesys Administrator, the resources assigned to that group were removed. (ER# 247545358)


    When Genesys Administrator is reinstalled, the local path to the newly installed directory in Internet Information Services (IIS) Manager is now updated correctly. The local path shows the directory in which Genesys Administrator is currently installed, and Genesys Administrator starts successfully. (ER# 239081241)


    When initiating an application switchover from the application context menu or the Tasks panel, the error message Failed to switchover application <application name> now appears only if the switchover was not completed. Previously, this message sometimes appeared in error when the switchover was completed; to see if the switchover was completed, you had to refresh the display. (ER# 237486501)


    When an application is successfully started or stopped (gracefully or non-gracefully) from Genesys Administrator, a message indicating that the operation was not successful no longer appears. Previously in this scenario, this message sometimes incorrectly appeared, even though it could be ignored. (ER# 235525811)


    Top of Page


    Documentation Corrections

    This section provides corrections and updates for issues found in currently released documentation for this product. The changes described here will be included in any future published versions of the document.


    The current version of the Genesys Administrator Help file contains the following error in the topic Provisioning Your Environment > Core Object Types > DN Groups > Importing and Exporting > Customizing the CSV File:

    In the description of the MaxRowColumns option, it makes the statement that "This option applies only to the Export operation." This is incorrect, and should be ignored. This option applies to both the import and export operations.


    The current version of the Genesys Administrator Deployment Guide is missing the following note in the Architecture section of the Overview chapter:

    Note: Genesys Administrator requires a dedicated DB Server to connect to the Log Database, even when being used with Management Framework 8.5.x and later.


    The current version of the Genesys Administrator Deployment Guide is missing the following step when deploying Genesys Administrator on Windows 2012:

    After you have installed Genesys Administrator on a Windows 2012 platform, do the following:

    1. In the directory where Genesys Administrator was installed, rename the Web.Config file (to Web2008.Config, for example) or delete it completely.
    2. In the same directory, rename the Web2012.Config file to Web.Config.
    Note: This step is required only for English 64-bit IPs.


    Top of Page


    Known Issues and Recommendations

    This section provides the latest information on known issues and recommendations associated with this product.


    Genesys Administrator does not allow the use of less-than (<) or greater-than (>) characters in the passwords.

    Workaround: Disable ASP.NET validation of the request parameters as per ASP.NET documentation.

    (GA-5667)


    After installing a Language Pack with Genesys Administrator, the Genesys_Administrator_Current.xml file had some invalid XML syntax errors; for example:

    <parameter name="Stat1" displayName="Statistik zu "Monitoring Outbound Contact"">

    Workaround: In the <GA installation folder>\resources\metadata\Genesys_Administrator_Current.xml file, search for the term "Monitoring Outbound Contact"" and replace it with Monitoring Outbound Contact" so that the lines look as follows:

    <parameter name="StatN" displayName="Statistik zu Monitoring Outbound Contact">

    (GA-5665)


    The Genesys Voice Platform (GVP) module of Genesys Administrator does not support configuration of secure connections when editing the Logical Resource Groups.

    Workaround: To configure secure parameters of GVP component connections, open the respective application object on the Genesys Administrator Provisioning screen in the Applications folder.

    (GA-5632)


    The HTTP Content-Security-Policy (CSP) response header allows a Web Application Administrator to control the resources that the user's browser can load in a given page. This helps prevent cross-site scripting attacks (XSS). However, using a custom Content-Security-Policy (CSP) header that is incompatible with the Genesys Administrator web application might result in errors being displayed in the user's browser, not Genesys Administrator pages. The following are examples that might be displayed:

    In other words, the incompatible CSP header prevents Genesys Administrator client source code from executing in the browser or blocks some Genesys Administrator web application resources.

    Workaround: To have a working application, only the following Genesys Administrator compatible CSP header values can be used:

    default-src self; connect-src self; img-src self; script-src self unsafe-inline unsafe-eval; style-src self unsafe-inline

    This header value can be set directly on the Genesys Administrator web application server side. For this, the HTTP Response Headers GUI in IIS Manager can be used, or the following custom header parameter can be added in the web.config file:

    <system.webServer>
    . . .
      <httpProtocol>
        <customHeaders>
          <add name="Content-Security-Policy" value="default-src 'self'; connect-src 'self'; img-src 'self'; script-src 'self' 'unsafe-inline' 'unsafe-eval'; style-src 'self' 'unsafe-inline'"/>
        </customHeaders>
      </httpProtocol>
    . . .
    </system.webServer>

    The changes will take effect after the Genesys Administrator web application restarts.

    (GA-5596)


    To get the aggregate reports from Reporting Server, showing consistent reports and corresponding time periods, make sure that all components (Reporting Server, Genesys Administrator, and Genesys Administrator User Interface) are located in the same time zone. Otherwise, the data and time values in the fields of the reports will be inconsistent. (GA-5424)

    See also the related issue GVP-23998 in the Genesys Voice Platform 8.5 Product Alert.


    When using Genesys Administrator to access the Centralized Log Database, if you change or remove the Database Access Point (DAP) from the connections of the Genesys Administrator Application object, go to User Preferences and make sure that the DAP is updated in the DAP to connect field, then click Save.

    When you save the Servers to connect tab in the User Preferences, Genesys Administrator updates the PreferencesDAPconn option in the GAPreferences section in the properties of the User who is making the updates in the User Preferences. The PreferencesDAPconn value is a DAP DBID, and should be set to zero (0) if no connection to DAP is set in the Genesys Administrator Application object. If there is a DAP connection, it should be set to the DBID of the DAP which is selected as the DAP to connect.

    If there are no DAP connections in the Genesys Administrator Application object, but PreferencesDAPconn is set to a non-zero value, Genesys Administrator will try to connect to this DAP when a user opens the Centralized Log Database.

    Workaround: Manually set the PreferencesDAPconn option to zero (0), or remove the option altogether.

    (GA-5418)


    Genesys Administrator does not display the section and options required to assign Routing strategies that are defined in external files, not Script objects known to Configuration Server.

    Workaround: To assign a Routing strategy that is defined in an external file, manually create a Script of type Routing Strategy (for example, at Provisioning > Routing > Routing Scripts. Give this Script the same name as the external file containing the strategies, and do not provide any other details for the new Script object. After you save the new Script, you can select it in Genesys Administrator and assign it properly in URS.

    (GA-5302)


    If you are installing Genesys Administrator on Windows 2008, make sure that the compatibility mode component for Microsoft IIS 7 is already installed. Refer to Microsoft documentation for details. (ER# 314672751)


    When you open the Bulk IVR Provisioning or Create DN Wizards, you might see a non-editable destination folder with a path that includes elements not recognizable as neither the Tenant or subfolder where the destination folder is located. You can ignore these elements; the Wizard will always create the objects using the correct path in your current folder. (ER# 289232161)


    Under the Operations tab, when you try to open Calling Lists details from the Dialing Sessions panel, sometimes no information will be displayed. Instead, the following error message Load failed appears.

    Workaround: Refresh the display and try the operation again.

    (ER# 288792986)


    If an Alarm Reaction Script that is imported from an XML file using the Configuration Import Wizard contains instructions to start Solutions, but its references to those Solutions are incorrect, ARDBIDFIX.exe will not correct those references. (ER# 282552685)


    Do not run ARDBIDFIX.exe more than once on a database to which data has been imported from an XML format using the Configuration Import Wizard. If an imported Alarm Reaction Script contains instructions to start or stop Applications, and also contains incorrect references to Applications, ARDBIDFIX.exe sometimes reports incorrectly that some of the incorrect Application references fixed during the first run are still not corrected. In such cases, ignore these reports. (ER# 282341851)


    While upgrading from release 8.1.0 to 8.1.1, the Genesys Administrator Installation Wizard sometimes skips the Security Banner Configuration page.

    Workaround: If you want to configure a Security Banner for Genesys Administrator, but do not see this page when you are upgrading, open the Web.config file, located in the Genesys Administrator installation folder, and manually configure the Security Banner there.

    (ER# 280932031)


    A newly added Resource Manager may not appear in the list of Resource Managers in the Resource Group Wizard when updating Resource Groups.

    Workaround: Refresh the list of Resource Managers before browsing to ensure that you see the latest updates.

    (ER# 280344926)


    When you generate a peak report (ASR/TTS Usage Peaks, IVR Profile Call Peaks, Component Call Peaks, or Tenant Call Peaks) with more than one corresponding item in the same filter tab, the report shows only the peak value of one of those items and does not identify to which item the value applies.

    Workaround: When generating a peak report (as listed above), insert only one corresponding item in the filter tab.

    (ER# 274173413)


    Sometimes, you cannot assign a Schedule Script to a Routing Server Application.

    Workaround: Open the Tenant Selector in the header, and select the same Tenant in which you are working.

    (ER# 271400273)


    If you log in and open a new window by clicking New Window in the Genesys Administrator header, closing the original window also closes the new window without any warning. (ER# 263861766)


    If you type an invalid IP address in the Host object editor, Genesys Administrator may display the Unknown error message.

    Workaround: Enter a valid IP address in dot-decimal notation; for example, 192.34.22.12.

    (ER# 263372356)


    Genesys Administrator is restricted to using TLS 1.0 when negotiating all secure connections. It might not be able to establish a connection with a server that is restricted to accept only TLS 1.2, even if the Windows host on which Genesys Administrator is running is provisioned to use TLS 1.2. (GA-5603)

    Found In: 8.1.309.03 Fixed In: 8.1.311.02

    When using the Internet Explorer or Firefox browser, Genesys Administrator allows checkboxes to be selected and cleared in Permissions > Advanced Mode if the cursor is outside of the box. (GA-5442)

    Found In: 8.1.307.02 Fixed In: 

    In scenarios where both Genesys Administrator and SpeechMiner are installed on a single Internet Information Service (IIS) and you view them both in one browser, when you log out of Speechminer, you are automatically logged out of Genesys Administrator. (GA-5389)

    Found In: 8.1.305.09 Fixed In: 

    Genesys Administrator does not save records added to a Dialing Filter of Calling List (at Provisioning > Outbound Contact > Calling Lists) when you save the change using the Save & Close or Save buttons. When you view the Dialing Filter again, the new records are not displayed. (GA-5374)

    Found In: 8.1.305.07 Fixed In: 8.1.306.03

    In the list of Dialing Sessions (Operations > Outbound Contact > Dialing Sessions), the links in the Schedule column do not work correctly. Instead of displaying the properties of the appropriate Schedule, a blank Outbound Schedule Properties and an error message (Unknown object in configuration server) is displayed. (GA-5339)

    Found In: 8.1.305.04 Fixed In: 8.1.306.03

    Changes to the dial_sched_time field of Calling Lists made using the Modify all button are not updated correctly. (GA-5314)

    Found In: 8.1.305.04 Fixed In: 

    Dialing filters created in and assigned to Calling Lists in the Query section of the Dialing Filter Wizard cannot be subsequently modified or removed.

    Workaround: Manually remove the filter from the Calling List (go to Provisioning > Outbound Contact > Calling Lists Advanced). Then use the Dialing Filter Wizard to create and assign a new filter.

    (GA-5294)

    Found In: 8.1.304.05 Fixed In: 

    Entry of incorrect values for the following parameters can lead to unexpected errors and the introduction of security vulnerabilities:

    (GA-5258, GA-5226)

    Found In: 8.1.303.05 Fixed In: 8.1.304.04

    After a Calling List is deleted, Genesys Administrator tries to display it under the Operations tab (and, in rare cases, under the Provisioning tab when you next open the tab), and displays the following server error:

    Object reference not set to an instance of an object.

    (GA-5183)

    Found In: 8.1.303.03 Fixed In: 8.1.304.03

    When using Genesys Administrator with Microsoft Internet Explorer 10 or 11 browser, some information might be displayed improperly. For example, the layout of some items are not always aligned.

    Note: Genesys Administrator works as intended, in spite of these display anomalies.

    Workaround: To avoid this, use Internet Explorer 10 or 11 in compatibility mode, as follows:

    (GA-5177)

    Found In: 8.1.303.03 Fixed In: 

    Genesys Administrator does not save a dialing filter for a Calling List that is created by using the Dialing Filter Wizard.

    Workaround: Create and add the dialing filter to the Calling List in the Outbound Contact > Calling List section of the Operations tab.

    (GA-5145)

    Found In: 8.1.302.04 Fixed In: 8.1.303.03

    Genesys Administrator displays the operators (<, <=, >=, and >) in SQL query expressions of saved Filters as HTML codes (&lt, &lt;=, &gt;=, and &gt;, respectively).

    Workaround: If this filter is associated with a calling list, make the corrections in the Calling List in the Outbound Contact > Calling List section of the Operations tab.

    (GA-5144)

    Found In: 8.1.302.04 Fixed In: 8.1.304.03

    When selecting objects, such as Business Units or Applications, the instructions in the Browse window incorrectly states Select/Highlight folder within Tenant/Business Unit and click OK to see contained objects. If you click OK, you are presented with an error message.

    Workaround: To proceed from the Business Units level to Application folders, double-click on the selected Business Unit.

    (GA-4922/ER# 317619663)

    Found In: 8.1.302.04 Fixed In: 8.1.303.03

    The Logical Resource Groups (LRGs) become unstable if a Tenant object assigned to these groups is deleted from the Tenant configuration. In this case, Genesys Administrator displays the error Invalid Resource Group. (GA-5061)

    Found In: 8.1.301.09 Fixed In: 

    When viewing Outbound Contact Schedules, if you select All in the Schedules drop-down list, the number of schedules in your configuration might be large enough to cause the maximum value of the maxJsonLength parameter in the web.config file to be exceeded. The message Loading will be displayed instead, and Genesys Administrator will stop responding.

    Workaround: View each schedule individually by selecting its name in the Schedules drop-down list.

    (GA-4990/ER# 321475593)

    Found In: 8.1.301.07 Fixed In: 

    The on-line Genesys Administrator Help file is not visible in the Mozilla Firefox browser. (ER# 319559879)

    Found In: 8.1.301.06 Fixed In: 

    When using Genesys Administrator with HA Configuration Servers and using the Copy Object from Other Location feature to create new Outbound Campaign objects, you might encounter incorrect behavior of both Genesys Administrator and Configuration Server. An Outbound Campaign created in this way might fail to load in the Monitoring or Operations tabs, display duplicate Campaign Group entries in the Operations tab, or load but not be displayed at all in the Operations tab. The actual behavior depends on how the Configuration Server HA pair operates.

    Note: Genesys strongly recommends that you do not use the Copy Object from Other Location feature for Outbound objects to avoid the need to restart the Configuration Servers.

    Workaround: However, if you do use the feature and the condition occurs, shut down both Configuration Servers in the HA pair and perform a cold reboot, starting each Configuration Server one-by-one.

    (GA-5091)

    Found In: 8.1.301.06 Fixed In: 8.1.305.04

    When you try to create a new Field in an existing Format of a Calling List that has a Filter, Genesys Administrator generates the error message Your action has caused a conflict with existing data. Check the validation rules for the object parameter specified in this error message. [Table Access]. If you click OK and then Cancel in the Calling List Properties dialog, there is no apparent indication than anything is wrong, except the following occurs unnecessarily:

    (ER# 319215758)

    Found In: 8.1.301.06 Fixed In: 

    The Copy Object from Other Location functionality does not properly handle DNs on Dialogic Boards. When configuring a copied Dialog Board, it allows you to select DNs of any type, instead of just Call Processing Port, and does not automatically fill in the DN starting number field. (ER# 318947501)

    Found In: 8.1.301.06 Fixed In: 

    After you select the Options tab of a User and then of a Calling List, the Genesys Administrator status bar, on which the paging controls and the Refresh button are located, is not displayed at the bottom of the screen for the Options tab of any object. (GA-4949/ER# 318245459)

    Found In: 8.1.301.06 Fixed In: 8.1.302.04

    If Genesys Administrator is not connected to a DB Server that is dedicated to viewing logs, the Host Status and Active Alarms are not displayed on the Monitoring tab.

    Workaround: Click Reload to refresh the display.

    (GA-4945/ER# 318245451)

    Found In: 8.1.301.06 Fixed In: 8.1.302.04

    When you create a new Campaign Group using the Copy Object from Other Location functionality in Genesys Administrator, the Name field is disabled, and you are unable to save the copy of the Campaign Group. In addition, when you create a new Campaign Group object, the Name field is disabled, and the new Group is saved with a name in the format <CampaignName>_<AgentGroupName or PlaceGroupName>, depending on whether you select an agent group or a place group in the Group field. However, the selections in the Group field are those groups associated with the Campaign Group that you tried to copy. (GA-4943/ER# 318155945)

    Found In: 8.1.301.06 Fixed In: 8.1.302.04

    The Find functionality for DID Groups does not work correctly, regardless of which search option (Name, Type, or State) you choose. (ER# 318155931)

    Found In: 8.1.301.06 Fixed In: 

    Genesys Administrator displays an Unknown error error message if you enter DNs or a range of DNs with prefixes of one or more zeros in the DID field. (ER# 317938263)

    Found In: 8.1.301.06 Fixed In: 

    When you use the Import/Export Wizard in Genesys Administrator to export a User's properties (including Email), then change the Username and import the User back into the database, the email field is not displayed in the Agent Preview step of the Wizard. Other than this, the import process proceeds correctly, and all fields are imported properly. (ER# 317799523)

    Found In: 8.1.301.06 Fixed In: 

    Genesys Administrator is unable to handle the following scenario:

    1. You load and start a Campaign but Outbound Contact Server (OCS) stops for some reason.
    2. Click No when prompted by Genesys Administrator to reconnect.
    3. Add some records to the Calling List associated with the Campaign.
    4. Navigate to the Dialing Sessions tab and click on the Campaign name.
    5. Click Cancel when prompted by Genesys Administrator to select OCS to which to connect. This enables the Dialing Mode field on the Optimization tab.
    6. Select a dialing mode in this field, and click Update.

    Genesys Administrator displays the following Unknown error: Error during [object <object>] error message.

    (GA-4925/ER# 317689189)

    Found In: 8.1.301.06 Fixed In: 8.1.302.04

    The Create Range of Places Wizard prefixes Place names with a dash (-) if the Start and Place Count parameters are set to the maximum value (2147483647). (ER# 316738255)

    Found In: 8.1.301.06 Fixed In: 

    If you change the cluster IP address of GVP Resource Manager, affected Media Control Platform (MCP) Resource Groups might not be updated automatically to use the correct sip.routeset parameter.

    Workaround: To resolve this problem, visit each MCP Logical Resource Group that this Resource Manager is about to use, and use the Wizard to set the correct sip.routeset parameter.

    (ER# 314070381)

    Found In: 8.1.300.09 Fixed In: 

    On the Permissions tab for an object, the drop-down menus in the Access column contain two Change entries and no Read entry. However, when you select one of the Change entries, the entry in the column becomes Read. (ER# 313651475)

    Found In: 8.1.300.09 Fixed In: 8.1.301.06

    You cannot update the value of an optimization parameter of a running Dialing Session on the Operations tab. (ER# 313249627)

    Found In: 8.1.300.09 Fixed In: 8.1.301.06

    Outbound Contact reports, under the Monitoring tab, are not displayed correctly if a password is configured for the Tenant. In this case, if the Password is set to any non-empty string in the Tenant's properties, Outbound Contact reports are not displayed and the error message Invalid password is displayed instead. (ER# 296585811)

    Found In: 8.1.200.07 Fixed In: 8.1.300.09

    The Genesys Administrator display does not automatically refresh when a Campaign Sequence is Loaded, Started, Stopped, Unloaded, or ForceUnloaded.

    Workaround: You must manually refresh the display by using the browser's refresh control or by pressing the F5 key after each step. That is:

    1. Click Load, and manually refresh the display.
    2. Click Start, and manually refresh the display.
    3. Click Stop, and manually refresh the display.
    4. Click Unload, and manually refresh the display.
    5. If necessary, clickForceUnload, and manually refresh the display.

    This issue occurs only on the Windows 2008 64-bit platform. (ER# 291915511)

    Found In: 8.1.100.12 Fixed In: 8.1.200.07

    You can use Genesys Administrator to start and stop disabled applications. (ER# 288060324)

    Found In: 8.1.100.10 Fixed In: 8.1.200.07

    You cannot add custom properties to the Annex of a DN that has the same name as an existing Universal Routing Server object, or if the section name is __ROUTER__. (ER# 287620723)

    Found In: 8.1.100.07 Fixed In: 8.1.200.07

    Synchronizing two Switches using the Sync Switch Wizard does not copy DNs of type Call Processing Port from the source Switch to the target Switch.

    Workaround: Manually update the configuration of the affected Call Processing Port DNs.

    (ER# 280881388)

    Found In: 8.1.100.07 Fixed In: 8.1.301.06

    The displayed status of a Campaign Sequences is sometimes displayed incorrectly. In addition, the Start and Stop buttons sometimes do not work, not starting or stopping the Campaign Sequences as appropriate.

    Workaround: Log out of Genesys Administrator, and then login again. This will correct the displayed status of the Campaign Sequences, but not always the operation of the Start and Stop buttons.

    (ER# 280588170)

    Found In: 8.1.100.07 Fixed In: 8.1.200.07

    In Microsoft Internet Explorer 7 and 9, the Advanced section of Provisioning tab > Search > Find does not display browse buttons enabling you to select existing objects as search criteria in advanced searches.

    Workaround: To make the buttons visible, click the Clear button to reset the fields in the Find dialog, click Find in the Navigation panel, select an object type, and then expand the Advanced section.

    (ER# 280409821)

    Found In: 8.1.100.07 Fixed In: 8.1.301.06

    Users who have Read permissions to view alarms, but not Execute permissions to Clear alarms in Genesys Administrator can clear active alarms using the Clear All button. They, correctly, cannot clear any alarms using the Clear button. (ER# 280408301)

    Found In: 8.1.100.07 Fixed In: 8.1.301.06

    If a role privilege has been granted to a User or Access Group and is then revoked, that role privilege still appears on the Role Privileges tab of the particular User or Access Group, but with a zero (0) value. It should not appear on the tab at all. (ER# 279649527)

    Found In: 8.1.100.07 Fixed In: 8.1.300.09

    When installing on Windows 2008 R2, the Installation Package (IP) does not set up the required permissions of the installation folders for the account that executes the default application pool on Microsoft Internet Information Server (IIS) 7.5.

    Workaround: Manually set up the required permissions as provided in the "Troubleshooting" chapter of the Framework 8.1 Genesys Administrator Deployment Guide.

    (ER# 279593694)

    Found In: 8.1.100.07 Fixed In: 

    Genesys Administrator may terminate unexpectedly in the following scenario:

    1. In your browser, Genesys Administrator is displaying, under the Operations tab, the Calling Lists panel associated with the dialing session currently running.
    2. There has been no user activity in Genesys Administrator for an extended period of time, such as two or three hours.
    3. You select the link to take you back to the Dialing Sessions panel.

    (ER# 288898571)

    Found In: 8.1.000.26 Fixed In: 8.1.300.09

    When viewing Outbound Contact Schedules in the Session by month tab, you may have to manually adjust the column width in the calendar so that all columns are visible. (ER# 283654824)

    Found In: 8.1.000.26 Fixed In: 

    The Alarm Reaction Script Wizard does not show the correct error messages when incorrect values are entered at any step. (ER# 283427060)

    Found In: 8.1.000.26 Fixed In: 

    Genesys Administrator does not accept GVP DN Groups with non-english characters in their names. (ER# 283427055)

    Found In: 8.1.000.26 Fixed In: 

    You cannot save or cancel changes to Schedules assigned to Universal Routing Server because the OK and Cancel buttons are not displayed on the editing screen. (ER# 283084694)

    Found In: 8.1.000.26 Fixed In: 

    ASR/TTS Usage reports show data on a deployment-wide basis when generated with no filters. They are not supposed to be generated by users who belong to a child Tenant. However, these reports can still be generated by a child Tenant user, but with no data displayed in the chart or report. (ER# 274173344)

    Found In: 8.1.000.12 Fixed In: 8.1.100.07

    If you are deploying Genesys Administrator on the Windows 2008 R2 operating system, ensure that you are using the 64-bit package. Installation using the 32-bit installation package in compatibility mode may not work properly on this platform because of changes in permission settings. (ER# 272170142)

    Found In: 8.1.000.12 Fixed In: 

    When creating a new Tenant in Genesys Administrator using the new customizable creation steps, Genesys Administrator ignores custom permission settings in the Tenant Permissions field in the Administrators Access Group Customization section of the new Tenant's Configuration tab. The Administrators Access Group always gets the default permissions set by Configuration Server when a new Tenant is created. (ER# 271828941)

    Found In: 8.1.000.12 Fixed In: 8.1.100.07

    Component Call Arrivals and Component Call Peaks reports cannot be generated for components of type CTIC or PSTNC. (ER# 271512261)

    Found In: 8.1.000.12 Fixed In: 8.1.100.07

    When you are working in the Dialing Sessions section of the Operations tab, and the connection to the Outbound Contact Server is lost, Genesys Administrator does not display a notification message. However, if you attempt to perform an action on or with a Dialing Session, Genesys Administrator will display the following dialog box: Connection to server is lost. Would you like to retry connection?. (ER# 271406101)

    Found In: 8.1.000.12 Fixed In: 8.1.100.07

    When using the Manage Connections Wizard to add a new connection and change its parameters, the Wizard displays the parameters of an existing connection instead of those for the new connections.

    Workaround: Update connection parameters in the Connections list on the Configuration tab of the corresponding Application.

    (ER# 271227941)

    Found In: 8.1.000.12 Fixed In: 

    In the following scenario:

    As a result, the Log Wizard will not remove the connection to the original Message Server, and two Message Servers will appear in the Connections list for the Application, negatively impacting log generation for that Application.

    Workaround: Manually remove the original Message Server from the Connections list of the Application.

    (ER# 270984984)

    Found In: 8.1.000.12 Fixed In: 8.1.301.06

    If you have imported a generic IP for the 32-/64-bit Windows platform into Genesys Administrator, you cannot import a native 64-bit IP of the same component.

    Workaround: When importing Windows IPs, make sure that the import of native 64-bit IPs takes precedence over the import of generic 32/64-bit IPs.

    (ER# 269934885)

    Found In: 8.1.000.12 Fixed In: 

    If the logged-in user, editing permissions in Advanced mode, tries to change his or her own permissions level to No Access for one or more particular objects and then reverts back to before the changes were made, any future attempts to save these objects results in Genesys Administrator generating the SCEE008 - Permission error error. (ER# 269306241)

    Found In: 8.1.000.12 Fixed In: 

    The Create Range Wizard does not correctly process values greater than 255 in the Place Count field. (ER# 269144553)

    Found In: 8.1.000.12 Fixed In: 8.1.301.06

    When importing tenants using the Bulk Tenant Processing Wizard, the Wizard might not react correctly if an attempt is made to terminate the import process using the Stop button. In this case, the Wizard will stop but the process running in the background on the server might keep running until all requested objects have been created.

    Workaround: When prematurely terminating the import process, manually remove any duplicate objects that are created by the Wizard.

    (ER# 269013970)

    Found In: 8.1.000.12 Fixed In: 

    When changing the value of one parameter of one connection using the Manage Connections Wizard, the Wizard changes the value of all parameters for that connection when saving the changes. (ER# 267941895)

    Found In: 8.1.000.12 Fixed In: 

    While in Alarm Condition list view in the Provisioning screen, for Alarm Condition objects whose selection mode is set to By Application Type, Genesys Administrator does not display the application type portion of the alarm identifier value in the list of Alarm Condition objects under the Provisioning tab.

    Workaround: To view the type of application configured to trigger this alarm, open the properties of that Alarm Condition and look at the value in the Detect Application Type field.

    (ER# 267492433)

    Found In: 8.1.000.12 Fixed In: 

    When assigning a Role to a range of Users using the Assign Roles Wizard, information about the newly assigned role is not immediately reflected on the Dependency tab of the affected user.

    Workaround: Click the Reload button in the toolbar.

    (ER# 265762442)

    Found In: 8.1.000.12 Fixed In: 8.1.100.07

    When copying objects from one location to another using the Move to button in the toolbar, the copied object might not immediately be visible in the destination folder.

    Workaround: Click the refresh button at the bottom of the screen.

    (ER# 265546135)

    Found In: 8.1.000.12 Fixed In: 8.1.100.07

    Sometimes Genesys Administrator fails to display all Host Statistics when it is running on a 64-bit version of Windows.

    Workaround: Refresh the display of Host Statistics.

    (ER# 263544171)

    Found In: 8.1.000.12 Fixed In: 8.1.300.09

    When browsing for Applications to be added to the Connections list of a configured Application, the Browse dialog box does not filter out Applications that are not of server or daemon type. Therefore, if you try to save a connection to such an Application, a corresponding error message will be displayed.

    Workaround: When assigning connections, choose only connections to server or daemon applications.

    (ER# 263479131)

    Found In: 8.1.000.12 Fixed In: 

    The IP Repository is not preserved if the user performs the upgrade using Microsoft Remote Desktop. The IP Repository is preserved in other cases. (ER# 263413177)

    Found In: 8.1.000.12 Fixed In: 8.1.301.06

    You cannot create a new Capacity Table when editing the properties of an Agent Group. If you try to do this, the new Capacity Table and its information is not saved.

    Workaround: Create the new Capacity Table first, and then select the new table when editing the Agent Group's properties.

    (ER# 261222453)

    Found In: 8.1.000.12 Fixed In: 8.1.301.06

    When a user logs out of Genesys Administrator, Genesys Administrator does not disconnect from Solution Control Server. As a result, if another user logs in to Genesys Administrator, any commands sent to Solution Control Server will be sent on behalf of the previous user (the user that had logged out). (ER# 272018882)

    Found In: 8.0.300.21 Fixed In: 8.1.100.07

    Genesys Administrator does not permit setting up an additional parameter trunks when adding a shortcut to a DN Group object. (ER# 258163211)

    Found In: 8.0.300.21 Fixed In: 8.1.301.06

    When using the Single IP Deployment Wizard in Genesys Administrator to deploy a Reporting Server, you must specify the password and attributes of a database even if you have specified No database in the Database Engine field in the Parameters step of the Wizard. (ER# 256252715)

    Found In: 8.0.300.19 Fixed In: 

    When Genesys Administrator is connected to the backup Configuration Server, after Configuration Server switchover, users must enter the Host and Port of the backup Configuration Server to log in to Genesys Administrator. (ER# 248331161)

    Found In: 8.0.300.18 Fixed In: 

    Genesys Administrator does not immediately display a message if it loses its connection with Outbound Contact Server. If a backup Outbound Contact Server is not configured, Genesys Administrator also displays the incorrect status for the server. To see the correct status, you must manually refresh the screen. (ER# 247996291)

    Found In: 8.0.300.18 Fixed In: 8.1.100.07

    You cannot deploy Configuration Server Proxy using the Remote Deployment functionality in Genesys Administrator if you do not have the same roles and permissions on both the Configuration Server Proxy being deployed and on the Configuration Server to which Genesys Administrator is connected. (ER# 247900196)

    Found In: 8.0.300.18 Fixed In: 

    The display of Active Alarms is updated only after several display refreshes, either manually or automatically. (ER# 240750281)

    Found In: 8.0.200.49 Fixed In: 8.1.300.09

    To modify and save User Preferences, the User must have write permissions to its own User configuration object. (ER# 239074394)

    Found In: 8.0.200.49 Fixed In: 

    Changing the Application Template of an existing Application overwrites all the options of the existing Application with those of the new Template. No warning or notification is provided. (ER# 238888693, 287991651)

    Found In: 8.0.200.49 Fixed In: 8.1.100.11

    Keyboard shortcuts CTRL+C (copy) and CTRL+V (paste) do not work in some cases. (ER# 227777511)

    Found In: 8.0.100.21 Fixed In: 8.1.301.06

    You cannot change a section name on the Options tab; you must delete the entire section and create a new section with the new name. (ER# 178991265, 238121971)

    Found In: 8.0.000.21 Fixed In: 8.1.100.07

    Top of Page


    Discontinued Support

    This section documents features that are no longer supported in this software. This cumulative list is in release-number order with the most recently discontinued features at the top of the list. For more information on discontinued support for operating environments and databases, see "Discontinued Support" in the Genesys Supported Operating Environment Reference Guide.


    Remote IP Deployment using Genesys Administrator is no longer supported. This functionality has been moved to Genesys Administrator Extension 8.1.4. For information about using Genesys Administrator Extension to deploy IPs in Genesys Administration repositories, refer to Genesys Administrator Extension Help.

    Discontinued As Of: 8.1.303.03

    32-bit Genesys Administrator running on Windows 2008 64-bit is no longer supported.

    Discontinued As Of: 8.1.301.06

    Top of Page


    Internationalization

    Information in this section is included for international customers.


    After installing an 8.1.3 Language Pack on Genesys Administrator 8.1.304 or later on the Windows 2012 platform, you must follow the procedure described in the Genesys Administrator Deployment Procedure to update the Web.config file used by the Language Pack to run Genesys Administrator on Windows 2012.


    If you are using Genesys Administrator with a Russian locale, and it terminates unexpectedly when you try to open the Operations tab, install Microsoft Hotfix KB2981580, clear your cache, and restart Genesys Administrator. The Microsoft Hot Fix provides the necessary processing to enable a seamless switch from Daylight Savings Time in Russia, a change required in 2014. (GA-5319)


    8.1.3 Language Packs are supported only by 8.1.3 releases of Genesys Administrator, starting with release 8.1.3.01.09. They are not supported by 8.1.2 and earlier releases of Genesys Administrator.


    8.1.0 Language Packs are supported only by 8.1.0 releases of Genesys Administrator, starting with release 8.1.000.26. They are not supported by 8.1.1 and later releases of Genesys Administrator.


    Japanese, Chinese, and Korean characters are not displayed correctly in some versions of supported browsers. (ER# 313079634)


    Top of Page


    Additional Information

    Additional information on Genesys Telecommunications Laboratories, Inc. is available on our Customer Care website. The following documentation also contains information about this software. Please consult the Framework 8.1 Genesys Administrator Deployment Guide first.

    Product documentation is provided on the Customer Care website, the Genesys Documentation website, and the Documentation Library DVD.

    Note: For the DVD, the New Documents on this DVD page indicates the production date for that disc. Due to disc production schedules, documentation on the Genesys Documentation website may be more up-to-date than what is available on disc immediately after a product is released or updated. To determine the version of a document, check the version number that is located on the second page in PDFs or on the About This File topic in Help files.

    Top of Page