Release Advisory



Genesys Telecommunications Laboratories, Inc. © 2011–2014

As of February 1, 2012, Genesys is no longer an affiliate of Alcatel-Lucent; any indication of such affiliation within Genesys products or packaging is no longer applicable. Please see the Genesys website at for more details.

Link to 8.0 Product Release Advisory

The following information applies to Genesys 8.1.x software and is important for you to note:

Genesys follows applicable third-party redistribution policies to the extent that Genesys solutions utilize third-party functionality. For additional information about third-party software used in this product, see the Read Me. Please contact your Customer Care representative if you have any questions.

Social Messaging Server may encounter an issue with TLS that is related to the Java issue described at To avoid this issue, Genesys recommends using JDK/JRE 1.7.0_2 or higher. A similar issue affecting E-mail Server and UCS is described in the Release Notes for those components.

With the 8.1.4 release, Genesys recommends using

Interaction Server Proxy does not support the Interaction Workspace Plugins for Twitter and Facebook, due to limitations in the External Services Protocol (ESP). (SMD-1371)

The ability to send the ESP request GetChannelsDescription in broadcast mode requires Interaction Server 8.1.4 or later.

The 8.1.4 release of Social Messaging Server has the following changes applying to the Facebook media channel:

The following issue affects Social Messaging Server, E-mail Server, and UCS. These components ignore the backup-port option in a client-side port configuration; the value of the port option is used for both primary and backup servers. (PSDK-6580)

A number of 8.1.4 components have discontinued support of certain platforms and versions, including Java 1.6. For details see the Release Note for each component.

In the 8.1.4 release, the eServices User's Guide has been replaced by the following, all accessible directly from the eServices product page on the Genesys Documentation website:

In the 8.1.3 release, Knowledge Manager, UCS Manager, Classification Server, and Training Server no longer require the Java Environment and Libraries for eServices and UCS. For these four components, installation instructions that take this change into account can be found in the "Deploying Java Components on 64-bit Windows and UNIX" chapter of the eServices 8.1 Deployment Guide. (Note: In spite of the chapter title, Knowledge Manager does not support 64-bit Java. However the installation instructions in that chapter do apply to Knowledge Manager).

The 8.1.2 release includes the Interaction Management CD, Genesys E-mail, and Social Messaging Management CDs only; refer to the list of CD contents for the version of each individual component. If you use any other eServices components with this release, ensure that they are from the 8.1.0 release.

If you plan to deploy Genesys E-mail or Genesys Chat 8.1.2 using the Configuration Wizards, please consult the Wizard Advisory before proceeding.

With the 8.1.1 release, Genesys recommends using

The 8.1.1 release includes the Social Messaging Management CD only. All other eServices components used with this release should be from the 8.1.0 release.

Genesys Social Engagement 8.1 (Social Messaging Server, Drivers for Facebook and Twitter, Business Processes for Facebook and Twitter) requires Universal Routing Server 8.1.1 or later and Interaction Routing Designer 8.1.1 or later. (ER# 278981810)

The 8.1.0 release includes the following components from the 8.0.2 family:

After installation on Windows, the shortcuts for these applications can be found in Start\Programs\Genesys Solutions\eServices 8.0.2.

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