As of February 1, 2012, Genesys is no longer an affiliate of Alcatel-Lucent; any indication of such affiliation within Genesys products or packaging is no longer applicable. Please see the Genesys website at http://www.genesys.com for more details.Link to 8.0 Product Release Advisory
The following information applies to Genesys 8.1.x software and is important for you to note:
Genesys follows applicable third-party redistribution policies to the extent that Genesys solutions utilize third-party functionality. For additional information about third-party software used in this product, see the Read Me. Please contact your Customer Care representative if you have any questions.
Social Messaging Server may encounter an issue with TLS that is related to the Java issue described at http://bugs.sun.com/bugdatabase/view_bug.do?bug_id=2215658. To avoid this issue, Genesys recommends using JDK/JRE 1.7.0_2 or higher. A similar issue affecting E-mail Server and UCS is described in the Release Notes for those components.
With the 8.1.4 release, Genesys recommends using
Interaction Server Proxy does not support the Interaction Workspace Plugins for Twitter and Facebook, due to limitations in the External Services Protocol (ESP). (SMD-1371)
The ability to send the ESP request
GetChannelsDescription in broadcast mode
requires Interaction Server 8.1.4 or later.
The 8.1.4 release of Social Messaging Server has the following changes applying to the Facebook media channel:
x-inbound-media-chatoption has been removed from the
inbound-media-chatoption has been removed from the
channel-<any name->-monitor-<any name>section.
inbound-mediacannot be configured on the Channel level for
private-messagingmonitors. It must be configured individually for each
private-messagingmonitor. In 8.1.4, the default value for
The following issue affects Social Messaging Server, E-mail Server, and UCS.
These components ignore the
backup-port option in a client-side port configuration;
the value of the
port option is used for both primary and backup servers.
A number of 8.1.4 components have discontinued support of certain platforms and versions, including Java 1.6. For details see the Release Note for each component.
In the 8.1.4 release, the eServices User's Guide has been replaced by the following, all accessible directly from the eServices product page on the Genesys Documentation website:
eServices Knowledge Manager User's Guide provides information about Genesys Knowledge Management, including category structures, standard responses, and screening rules, as well as the natural language processing functionality optionally available as Genesys Content Analyzer.
eServices Interaction Properties Reference Manual provides information about the key-value pairs that represent properties of eServices interactions.
eServices Integrated Capture Points Guide provides information on configuring and using integrated capture points, which are a feature of Interaction Server providing a mechanism for capturing new interactions from external source systems, and for issuing requests to existing interactions.
eServices Multi-tenancy and Load Balancing Guide provides information on configuring multi-tenant environments and on load balancing among multiple instances of certain eServices servers.
In the 8.1.3 release, Knowledge Manager, UCS Manager, Classification Server, and Training Server no longer require the Java Environment and Libraries for eServices and UCS. For these four components, installation instructions that take this change into account can be found in the "Deploying Java Components on 64-bit Windows and UNIX" chapter of the eServices 8.1 Deployment Guide. (Note: In spite of the chapter title, Knowledge Manager does not support 64-bit Java. However the installation instructions in that chapter do apply to Knowledge Manager).
The 8.1.2 release includes the Interaction Management CD, Genesys E-mail, and Social Messaging Management CDs only; refer to the list of CD contents for the version of each individual component. If you use any other eServices components with this release, ensure that they are from the 8.1.0 release.
If you plan to deploy Genesys E-mail or Genesys Chat 8.1.2 using the Configuration Wizards, please consult the Wizard Advisory before proceeding.
With the 8.1.1 release, Genesys recommends using
The 8.1.1 release includes the Social Messaging Management CD only. All other eServices components used with this release should be from the 8.1.0 release.
Genesys Social Engagement 8.1 (Social Messaging Server, Drivers for Facebook and Twitter, Business Processes for Facebook and Twitter) requires Universal Routing Server 8.1.1 or later and Interaction Routing Designer 8.1.1 or later. (ER# 278981810)
The 8.1.0 release includes the following components from the 8.0.2 family:
Start\Programs\Genesys Solutions\eServices 8.0.2.
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