Release Advisory



Genesys Telecommunications Laboratories, Inc. © 2009

As of February 1, 2012, Genesys is no longer an affiliate of Alcatel-Lucent; any indication of such affiliation within Genesys products or packaging is no longer applicable. Please see the Genesys website at for more details.

The following information applies to Genesys 7.6.x software and is important for you to note:

The following items apply to all 7.6.1 releases of Multimedia.

The following addition should be made to the Multimedia 7.6 User's Guide. On page 195 of the "System Properties" section of the "Interaction Properties" chapter, the text should have the addition shown in red:

Table 22 lists the system properties. You must not change these properties. You can use these properties on the Condition, Order, and Segmentation tabs of Views in Business Processes, except that properties with Timestamp data type cannot be used on the Segmentation tab.
(ER# 218576699)

The following applies to the creation of custom fields in the interactions database, as described in the "Interaction Server: Advanced Topics" section of the "Ongoing Administration and Other Topics" chapter of the Multimedia 7.6 User's Guide. If you specify such a custom field as not null, you must ensure that applications always provide some data to that field upon creation of an interaction (RequestSubmit). If no data is provided, the request will fail because Interaction Server sends NULL for empty fields, and that will be rejected by the DBMS. This also means that the default value trigger for such fields cannot be used.

As a workaround, you can create fields in the interactions database without mapping them to custom properties of Interaction Server (by creating corresponding InteractionCustomProperties Business Attribute objects). Such fields are hidden from Interaction Server but can be used by third-party applications. (ER# 218596205)

Multimedia Reporting Toolkit, Interaction Server Proxy, and UCS Proxy must be deployed manually.

To take advantage of all new functionality, this release must be deployed with Universal Routing Server 7.6.1, Interaction Routing Designer 7.6.1, and Stat Server 7.6.1.

The following items apply to all 7.6.x releases of Multimedia.

Note: Genesys follows applicable third-party redistribution policies to the extent that Genesys solutions utilize functionality of commercial or non-commercial third parties.

Contrary to what is said in the Multimedia 7.6 Deployment Guide, UCS Proxy and Interaction Server Proxy do not work with Genesys Agent Desktop or with any desktop that connects using Interaction SDK. However, a custom desktop that connects using Platform SDK Contact does work with UCS Proxy and Interaction Server Proxy. (ER# 242536647)

On Solaris and AIX, releases prior to 7.6.1 of Classification Server and Training Server do not connect to a backup Message Server. (ER# 35601441)

This release includes all fixes made in previous releases of Multimedia components (including hot fix releases) at the time of this 7.6.1 release.

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