As of February 1, 2012, Genesys is no longer an affiliate of Alcatel-Lucent; any indication of such affiliation within Genesys products or packaging is no longer applicable. Please see the Genesys website at http://www.genesyslab.com for more details.
The following information applies to Genesys 8.0.x software and is important for you to note:
Note: Genesys follows applicable third-party redistribution policies to the extent that Genesys solutions utilize functionality of commercial or non-commercial third parties.
The Universal Contact Server 8.0 Context Management Services User's Guide version 8.0.1x, which is a PDF document, has on page 24 a list of prerequisites for deploying UCS, one item of which is "eServices Third Party Components. This is a single component delivered as part of the Interaction Management product." There are two errors here:
Universal Contact Server (UCS) 8.0.1 provides metadata templates for Genesys Administrator. However this release does not support deployment using Genesys Administrator. (ER# 247312789)
It is not possible to use Genesys Administrator to uninstall UCS Manager (or any client application). (ER# 247210305)
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