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Rpfeiffer/Genesys Engage

Click the Digital link to go to the next page of this proposal. (For convenience, the Open Platform link shows what a subcategory of Open Platform might look like. I hope that's not too confusing!)


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Genesys Engage-Icon-with-text-Portrait-rgb-Full-color@4x.png   Product Categories                   Genesys Engage is the only omnichannel customer engagement solution for large-scale businesses.


Digital
Use channels like chat, email, SMS and social media—and related technologies such as callbacks and screen sharing.
Inbound
Handle incoming voice-based interactions—including their data and analytics.
Open Platform
Use these SDKs, RESTful APIs and other products to simplify integration with third-party systems and extend the reach of your in-house software.
Outbound
Proactively engage with customers across multiple channels to manage expectations and keep them informed throughout their journeys.
Self-Service & Automation
Improve customer relationships with personalized self-service—including conversational AI from Kate.
Workforce Engagement Management (WEM)
Drive employee engagement to enhance business outcomes.
Genesys Engage use cases
Classic Genesys Engage docs
This page was last edited on September 18, 2020, at 13:44.
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