Click the Digital link to go to the next page of this proposal. (For convenience, the Open Platform link shows what a subcategory of Open Platform might look like. I hope that's not too confusing!)
Product Categories Genesys Engage is the only omnichannel customer engagement solution for large-scale businesses.
Digital
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Use channels like chat, email, SMS and social media—and related technologies such as callbacks and screen sharing.
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Inbound
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Handle incoming voice-based interactions—including their data and analytics.
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Open Platform
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Use these SDKs, RESTful APIs and other products to simplify integration with third-party systems and extend the reach of your in-house software.
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Outbound
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Proactively engage with customers across multiple channels to manage expectations and keep them informed throughout their journeys.
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Self-Service & Automation
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Improve customer relationships with personalized self-service—including conversational AI from Kate.
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Workforce Engagement Management (WEM)
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Drive employee engagement to enhance business outcomes.
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Classic Genesys Engage docs
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