Release Note

Workspace Web Edition & Web Services

8.5.x

Genesys Telecommunications Laboratories, Inc. © 2013

Contents

Introduction

Release Number AIX HP-UX PA HP-UX IPF Linux Solaris Windows
8.5.000.03 [09/11/13] – Restricted       X    

Known Issues and Recommendations
Discontinued Support
Internationalization
Additional Information


Introduction

This release note applies only to the 8.5 releases of Workspace Web Edition & Web Services that are specified in the Contents (above).

Use of Third-Party Software

Genesys follows applicable third-party redistribution policies to the extent that Genesys solutions utilize third-party functionality. Please contact your Customer Care support representative if you have any questions.


Release Number 8.5.000.03 [09/11/13] – Restricted

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This is a restricted release for this product. For availability of this release, contact your Genesys representative. This section describes the features that were introduced in this first release of Workspace Web Edition & Web Services.

Workspace Web Edition

Web Services

Corrections and Modifications

There are no corrections and modifications in this initial release of Workspace Web Edition & Web Services.

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Known Issues and Recommendations

This section provides the latest information on known issues and recommendations associated with this product.


The moving of objects between folders in Configuration Server is not supported. If an object must be in a different folder, delete the object and then recreate it in correct folder. (HTCC-2783)

Found In: 8.5.000.03 Fixed In: 

You must disable the AdBlock extension for Chrome to avoid any functional issues in the application. This extension can prevent the opening or display of various interface elements. (DESKTOP-2427)

Found In: 8.5.000.03 Fixed In: 

The system.cometd.enabled-websocket configuration option is supposed to be hidden; however, it is present in the import templates, but is not used. Only the long pulling mode is currently available, setting any other value for the option has no effect. (DESKTOP-2425)

Found In: 8.5.000.03 Fixed In: 

The incorrect software version, 8.5.000.52, for Workspace Web Edition is displayed in the Login view and the About dialog box. The correct software version is 8.5.000.53. Note: This software version represents the version of the underlying agent interface, not the Workspace Web Edition & Web Services software version. (DESKTOP-2421)

Found In: 8.5.000.03 Fixed In: 

To make hyperlinks active in case data, you must specify URLs that are designated by one of the following transport protocol types: http://, https://, or ftp://. URLs without the transport protocol designation are treated as text. For example, http://www.my-site.com is recognized as a hyperlink, but www.my-site.com is not. (DESKTOP-2417)

Found In: 8.5.000.03 Fixed In: 

Statistics are not displayed in the My Statistics and Contact Center Statistics views if there is an incorrect value specified for either the kpi.displayed-kpis or the statistics.displayed-statistics configuration options. Refer to the ''Workspace Web Edition Configuration Guide'' for a description of the valid values for these configuration options. (DESKTOP-2393)

Found In: 8.5.000.03 Fixed In: 

Agents cannot enter Queue information when they log in to Workspace Web Edition. This functionality is not supported in this release. (DESKTOP-2286)

Found In: 8.5.000.03 Fixed In: 

If an agent receives several consultation calls based on a single initial inbound call, the agent must mark each consultation call Done to close the case. Each one must be marked Done in reverse sequential order, starting with the latest one. (DESKTOP-2244)

Found In: 8.5.000.03 Fixed In: 

When a call is conferenced to an agent, the phone number of the customer is not displayed in the interaction bar of the agent who accepts the conference; instead, the phone number of the agent who initiated the coference call is displayed. (DESKTOP-1927)

Found In: 8.5.000.03 Fixed In: 

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Discontinued Support

This section documents features that are no longer supported in this software. This cumulative list is in release-number order with the most recently discontinued features at the top of the list.


There are no discontinued items for this product.


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Internationalization

Information in this section is included for international customers.


There are no internationalization issues for this product.


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Additional Information

Additional information on Genesys Telecommunications Laboratories, Inc. is available on our Customer Care website. The following documentation also contains information about this software. Please consult the Deployment Guide first.

Restricted-release documentation is available for this release on the Genesys Documentation website. To access the documents, click the links below and log in, using the username cloudpreview and the password genesys.

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