Release Number | AIX | HP-UX PA | HP-UX IPF | Linux | Solaris | Windows |
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8.1.000.49_FRA – Hot Fix |
X
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X
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X
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8.1.000.49 [04/19/13] – Hot Fix |
X
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X
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X
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8.1.000.48 [01/15/13] – Hot Fix |
X
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X
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X
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8.1.000.46_FRA – Hot Fix |
X
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X
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X
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8.1.000.46 [11/21/12] – Hot Fix |
X
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X
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X
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8.1.000.45 [11/01/12] – Hot Fix |
X
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X
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X
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8.1.000.43 [07/05/12] – Hot Fix |
X
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X
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X
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8.1.000.41 [06/12/12] – Hot Fix |
X
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X
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X
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8.1.000.40 [02/10/12] – General |
X
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X
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X
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8.1.000.39 [12/16/11] – Hot Fix |
X
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X
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X
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8.1.000.38 [11/23/11] – Hot Fix |
X
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X
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X
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8.1.000.37 [11/02/11] – Hot Fix |
X
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X
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X
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8.1.000.36_FRA – General |
X
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X
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X
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8.1.000.35 [09/09/11] – General |
X
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X
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X
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8.1.000.34 [07/12/11] – General |
X
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X
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X
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As of February 1, 2012, Genesys is no longer an affiliate of Alcatel-Lucent; any indication of such affiliation within Genesys products or packaging is no longer applicable. Please see the Genesys website at http://www.genesyslab.com for more details.
This release note applies to all 8.1 releases of Workforce Management Web for the French market.
Genesys follows applicable third-party redistribution policies to the extent that Genesys solutions utilize third-party functionality. For additional information about third-party software used in this product, see the Read Me. Please contact your technical support representative if you have any questions.
Supported Operating Systems
New in This Release
Corrections and Modifiations
This is a hot fix release for the French market. This localization is based on Workforce Management Web 8.1.000.49. Modifications to this software component in later software versions are not supported in this localized version.
This release contains no corrections or modifications.
Supported Operating Systems
New in This Release
Corrections and Modifiations
This is a hot fix for this product. This release does not contain new features or functionality.
This release includes the following correction and modification:
In WFM Web, supervisors can now view the site Schedule State groups and generate reports, even if they do not have full access rights to the site. Previously, only supervisors with full access rights to the site could perform these tasks. (ER# 320749874)
Supported Operating Systems
New in This Release
Corrections and Modifiations
This is a hot fix for this product. This release does not contain new features or functionality.
This release includes the following correction and modification:
WFM Web now correctly displays Activity sets in the Agent schedule view. Previously, Activity sets were incorrectly displayed as part of the regular daily Activities (in blue) in the Agent schedule view. (ER# 312751624)
Supported Operating Systems
New in This Release
Corrections and Modifiations
This is a hot fix release for the French market. This localization is based on Workforce Management Web 8.1.000.46. Modifications to this software component in later software versions are not supported in this localized version.
This release contains no corrections or modifications.
Supported Operating Systems
New in This Release
Corrections and Modifiations
This is a hot fix for this product. This release does not contain new features or functionality.
This release includes the following correction and modification:
The WFM Web Agent Properties report now generates report data without consuming excess disk space. Previously, when the Agent Properties report was generating data, it entered into an endless loop, causing the application to consume all available disk space. (ER# 312751624)
Supported Operating Systems
New in This Release
Corrections and Modifiations
This is a hot fix for this product. This release does not contain new features or functionality.
This release includes the following correction and modification:
WFM Web now correctly distributes values to days that match the weekly totals, when weekly totals are changed in the Forecast Volumes view. Previously in this scenario, when weekly totals were changed, the values did not match. (ER# 311313051)
WFM Web now correctly displays Agent Schedule information in Other Schedules view. Previously, the schedule from other weeks would sometimes display instead of the correct schedules, which caused agent schedule information to display incorrectly in the Other Schedules view. This occurred specifically if both of these conditions applied:
Supported Operating Systems
New in This Release
Corrections and Modifiations
This is a hot fix for this product. This release does not contain new features or functionality.
This release includes the following correction and modificaton:
WFM Web 8.1.0 data that is copied from the Performance Intra-Day view is now pasted in the same format as in WFM Web 8.0; that is, empty values are imported as empty and time steps are imported without dates. (ER# 303333911)
Supported Operating Systems
New in This Release
Corrections and Modifications
This is a hot fix for this product. This release does not contain new features or functionality.
This release includes the following correction and modificaton:
The WFM Web Supervisor code is now updated with a current Java certificate. (ER# 301310249)
Supported Operating Systems
New in This Release
Corrections and Modifications
There are no restrictions for this release. This release does not contain new features or functionality.
This release includes the following corrections and modifications:
Now the color for anticipated values on the graph in the Performance>Intra-Day view correctly corresponds to the legend. (ER# 289966144)
Now, warnings and errors are correctly presented in the Schedule Intra-day view during insert multiple and other actions, and the view is refreshed after a successful insert multiple action. (ER# 289965897)
Supported Operating Systems
New in This Release
Corrections and Modifications
This is a hot fix for this product. This release does not contain new features or functionality.
This release includes the following correction:
Now WFM Web displays correct Agent schedules for January and February in leap years. (ER# 288857103)
Supported Operating Systems
New in This Release
Corrections and Modifications
This is a hot fix for this product. This release does not contain new features or functionality.
This release includes the following correction:
Now, the schedule intra-day view is displayed correctly when the schedule contains a full-day time off with a vacation type and start/end specified. (ER# 287044852)
Supported Operating Systems
New in This Release
Corrections and Modifications
This is a hot fix for this product. This release does not contain new features or functionality.
This release includes the following correction:
Errors no longer appear in Performance views on computers running WFM Web Supervisor that are configured to use a time zone with no daylight savings (for example, in western Australia). (ER# 285148501)
Supported Operating Systems
New in This Release
Corrections and Modifications
This is a generally available release for the French market. This localization is based on Workforce Management Web 8.1.000.35. Modifications to this software component in later software versions are not supported in this localized version.
This release includes the following correction:
Several untranslated portions of the WFM Web Supervisor user interface are now translated to French in the following subsystems: Schedule intraday/insert work set wizard, meeting configuration, forecast build wizard, and policies/exceptions types. (ER# 288325356)
Supported Operating Systems
New in This Release
Corrections and Modifications
There are no restrictions for this release. This release does not contain new features or functionality.
This release includes the following correction and modification:
The scheduled reports Schedule Marked Times and Schedule States now produce results as expected. Previously, these reports generated empty results due to incorrect processing of start and end dates. (ER# 281481679)
Supported Operating Systems
New in This Release
Corrections and Modifications
There are no restrictions for this release. This section describes new features that were introduced in the initial 8.1 release of Workforce Management Web.
This release includes the following corrections and modifications that were
made between Release 8.0 or earlier releases and the initial 8.1 release:
The date selection control in the Master Schedule Overtime Requirement view now shows the correct date after you press the Refresh button, even if the view has unsaved changes and you cancelled refreshing in the confirmation dialog. (ER# 251176611)
The Overtime column in the Schedule Intra-day view and the Agent-Extended view now display the total duration of a new overtime item. Manage overtime as a Marked Time item is now in the WFM Web Policies module, not in WFM Configuration Utility. (ER# 254479339)
The Contact Center Performance Report correctly displays newly created or modified Activity Groups. (ER# 268302105)
When a new weekly pattern is created, the default values for a days start time are now correctly shown as empty (and not as 12:00 AM). (ER# 254059637)
The Schedule Coverage views now do not truncate the labels for Y-axes on graphs. (ER# 254597925)
The Add Exception dialog in an agent's schedule now allows a user to specify an empty start/end time for full-day exceptions. (ER# 254731444)
Editing time-off limits for multi-site activities now works correctly, when a multi-site activity has no child activities attached or there are no agents skilled to work on any child activities. (ER# 255526161, 255526168, 255526195, 255526211)
WFM Web correctly displays error messages during a schedule update in the Calendar
Items view, when the option Insert only, when there are no errors of warnings
is checked. (ER# 255596973)
In the Workforce Performance report, if a user selects several days to be reported on and specifies intra-day granularity, the deviation information is now always correct. (ER# 260630159)
This section provides the latest information on known issues and recommendations associated with this product.
The Use multi-site activities
view's Select Target dialog, which
is used to select the data target for performance data, doecheck box in the
Schedule Intra-day Performances not reliably remember its previous setting or
its expected default setting. The check box is selected or cleared depending
more on a situation than on a user's previous setting, or the default.
Workaround: Always open the Select Target dialog and explicitly select
or clear the check box Use multi-site activities
, and then apply
that setting by clicking OK. Once applied, the correct value will be used for
all data requests until the next opening of the Select Target dialog. (ER# 298170143)
Found In: 8.1.100.31 | Fixed In: |
While you are building forecast volumes and using overlap templates, a drop-down list of templates to select from may contain items that are not applicable to the selected historical date range. Selecting these templates has no effect on build results. (ER# 297814765)
Found In: 8.1.100.31 | Fixed In: |
You cannot navigate properly with the keyboard using the breadcrumbs in the WFM Web for Supervisor toolbar, if your installation is using Java 7.
Workaround: Use Java 6 or use the mouse to navigate. (ER# 296769790)
Found In: 8.1.100.31 | Fixed In: |
If a supervisor has restricted rights to a site, any selected Schedule States in the filter are not displayed (filter is empty) when Schedule States reports are generated.
(ER# 321317821)
Found In: 8.1.000.49 | Fixed In: |
The Performance Graph view was eliminated and the graph was moved to the top of the Performance Intra-day view in WFM Web release 8.1.0. The following help topics do not reflect this and other changes: Performance Overview, Performance Monitor View, Performance Intra-Day View, Performance Graphs View, Performance Alerts View, Performance Options dialog box, and the What-If Window.
The incorrectly described changes are listed below:
Abandoned Calls
statistic is renamed Abandoned Interactions
.Actual Queue
(the actual number of interactions in the
backlog queue at the end of the period) statistic was added.(ER# 285651936)
Found In: 8.1.000.34 | Fixed In: 8.1.100.31 |
In the Performance Intra-day view, the color for Anticipated Values doesn't correspond to the Legend. Currently the color is the same as for Actual Values and should be different. (ER# 285651668)
Found In: 8.1.000.34 | Fixed In: 8.1.100.31 |
The current time step might be incorrectly marked in the Performance Intra-day
view, if the time zone option is set to Sites
BUs
(business units). (ER# 277338595)
Found In: 8.1.000.34 | Fixed In: |
At some times, immediate activity statistics appear in Performance views while a deferred activity was selected.
Workaround: Select another immediate activity, and then the original deferred activity again; now only proper statistics are presented. (ER# 277338541)
Found In: 8.1.000.34 | Fixed In: 8.1.100.31 |
WFM Web will fail to connect to Genesys Configuration Server in the following configuration:
Workaround: To operate successfully in this configuration, you must specify this additional Java option:
-Dcom.genesyslab.platform.commons.connection.impl.netty.transport=oio
These instructions assume that Tomcat is the servlet runner:
If Tomcat is run as a service:
tomcatw.exe
, which is located in the /bin
directory of Tomcat's installation. Java
tab and the Java Options list. Important: The new option must be on a separate line.
If Tomcat is run from the command line:
Specify this option in the same way that the -Xms
and -Xmx
options are specified. That process is fully described in "Chapter 5: Configuration
Options" of the Workforce Management Administrator's Guide. (ER# 276933193)
Found In: 8.1.000.34 | Fixed In: 8.1.100.31 |
The Contact Center Performance Report does not display newly created or modified
Activity Groups.
Workaround: After creating/modifying activity groups in WFM Configuration
Utility, restart WFM Server. (ER# 268302105)
Found In: 8.0.001.03 | Fixed In: 8.1.000.34 |
Error messages are incorrectly omitted when WFM Web fails to update a schedule with selected calendar items, under these conditions:
Insert only, when there are no errors or warnings
is not selected. Workaround: Do not clear the option Insert only, when there are
no errors or warnings
(it is selected by default). (ER# 255596973)
Found In: 8.0.000.36 | Fixed In: 8.1.000.34 |
If intra-day granularity is used in the Workforce Performance report, and the user selects several days to be reported on, the deviation information is incorrect in some casesdeviation of headcount is summed for consecutive days. On the last day in the range, the last time step is duplicated, causing a possible increase in the deviation values for the last day in the report. In all other cases, the report is generated correctly.
If deviation values are important to you, use this workaround: generate the
Workforce Performance report separately for each day, using intra-day granularity.
(ER# 260630159)
Found In: 8.0.000.36 | Fixed In: 8.1.000.34 |
If a Multi-site Activity (MSA) has no child activities attached, or there are
no agents who are skilled to work on child activities, then editing the time-off
limits for this MSA may not work correctly with various issues. (ER# 255526211,
255526195, 255526168, 255526161)
Found In: 8.0.000.36 | Fixed In: 8.1.000.34 |
When an agent adds a full-day exception to her schedule, the default values
of Start Time and End Time display the value 0:00
. These values
should be blank (empty), as they appear in the Supervisor's view of the schedule.
(ER# 254731444)
Found In: 8.0.000.36 | Fixed In: 8.1.000.34 |
In the Other Schedules view, the width of the columns Agent Name, Site, and Team can not be changed to reveal a wide value.
Workaround: Move the cursor into a cell and the full value will display.
(ER# 254640051)
Found In: 8.0.000.36 | Fixed In: |
Some Y-axis labels for graphs in the Schedule Coverage views may be truncated
on the left side. However, graphs with complete and correct labels can be copied
into the clipboard by clicking the left mouse button on the chart and choosing
Copy from the menu. (ER# 254597925)
Found In: 8.0.000.36 | Fixed In: 8.1.000.34 |
The name of an agent's full-day time-off type is blank in the Trading Schedules
view, even though the the start/end time and paid hours of the agent's time-off
time or vacation is specified. (ER# 254579631)
Found In: 8.0.000.36 | Fixed In: |
Release 8.0 introduced a new concept of overtime: schedule states that are
marked with a marked time state of the type Overtime
. The Overtime
column in the Schedule Intra-day view and the Agent-Extended view now display
the total duration of a new overtime item.
Manage overtime as a Marked Time item is now in the WFM Web Policies module,
not in WFM Configuration Utility. (ER# 254479339)
Found In: 8.0.000.36 | Fixed In: 8.1.000.34 |
The date selection control in the Master Schedule Overtime Requirement view
may show an improper date after a user clicks Refresh, if the view has unsaved
changes and the user cancelled Refresh at the Verify dialog box. However, the
data in the grid is shown correctly. (ER# 251176611)
Found In: 8.0.000.36 | Fixed In: 8.1.000.34 |
In the weekly view for the day when a certain activity is closed, if a user
enters an overtime requirement daily value, WFM Web distributes the value to
time steps. In the monthly view, the total value is correctly ignored for dates
when the activity is closed. (ER# 248560381)
Found In: 8.0.000.36 | Fixed In: |
This section documents features that are no longer supported in this software. This cumulative list is in release-number order with the most recently discontinued features at the top of the list.
The 32-bit and 64-bit versions of IBM AIX 5.1 and 5.2 are no longer supported.
Discontinued As Of: 8.1.000.16 |
Information in this section is included for international customers.
There are no known internationalization issues for this product.
Additional information on Genesys Telecommunications Laboratories, Inc. is available on our Technical Support website. The following documentation also contains information about this software. Please consult the Administrator's Guide first.
Workforce Management 8.1 Configuration Utility Help explains how to use the WFM Configuration Utility to set up WFM objects (such as sites, time zones, and Agents) and constraints (such as security settings, working hours, and time-off rules).
Workforce Management 8.1 Web for Supervisors Help explains how to use the Supervisor web interface to create forecasts and schedules, make schedule and staffing changes, and to track Agent real-time adherence and contact center performance. WFM Web for Supervisors also contains the WFM reporting functions.
Product documentation is provided on the Technical Support website, the Genesys Documentation wiki, and the Documentation Library DVD (produced monthly) or the Developer Documentation CD.
Note: For the DVD/CD, the New Documents on this DVD/CD page indicates the production date for that disc. Due to disc production schedules, documentation on the Technical Support website may be more up-to-date than what is available on disc immediately after a product is released or updated. To determine the version of a document, check the version number that is located on the second page in PDFs or on the About This File topic in Help files.