| Release Number | AIX | HP-UX PA | HP-UX IPF | Linux | Solaris | Windows |
|---|---|---|---|---|---|---|
| 8.1.000.66_RUS � Hot Fix |
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X
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| 8.1.000.66 [01/15/15] � Hot Fix |
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X
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| 8.1.000.64_RUS � Hot Fix |
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X
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| 8.1.000.64 [03/30/12] � Hot Fix |
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X
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| 8.1.000.62 [02/10/12] � General |
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X
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| 8.1.000.61 [11/11/11] � Hot Fix |
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X
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| 8.1.000.60 [10/26/11] � Hot Fix |
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X
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| 8.1.000.59 [10/14/11] � Hot Fix |
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X
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| 8.1.000.58 [09/19/11] � Hot Fix |
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X
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| 8.1.000.57_RUS � General |
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X
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| 8.1.000.57 [09/09/11] � General |
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X
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| 8.1.000.56 [08/25/11] � Hot Fix |
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X
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| 8.1.000.53 [07/12/11] � General |
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X
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This release note applies to all 8.1 releases of Workforce Management Server for the Russian market.
Genesys follows applicable third-party redistribution policies to the extent that Genesys solutions utilize third-party functionality. For additional information about third-party software used in this product, see the Read Me. Please contact your Genesys Customer Care representative if you have any questions.
Supported Operating Systems
New in This Release
Corrections and Modifications
This is a hot fix release for the Russian market. This localization is based on Workforce Management Server 8.1.000.66. Modifications to this software component in later software versions are not supported in this localized version.
This release contains no corrections or modifications.
Supported Operating Systems
New in This Release
Corrections and Modifications
This is a hot fix for this product. This release does not contain new features or functionality.
This release includes the following correction or modification:
WFM Server now includes all non-adherence states for overnight shifts in the Adherence Report. Previously, when there was a full-day schedule the following day, some non-adherence states for overnight shifts were missing. (WFM-22438)
Supported Operating Systems
New in This Release
Corrections and Modifications
This is a hot fix release for the Russian market. This localization is based on Workforce Management Server 8.1.000.64. Modifications to this software component in later software versions are not supported in this localized version.
This release contains no corrections or modifications.
Supported Operating Systems
New in This Release
Corrections and Modifications
This is a hot fix for this product. This release does not contain new features or functionality.
This release includes the following corrections and modifications:
When the option DetermineFullDayTimeOffStartEndPaidHours is enabled
and scheduled paid hours are 0 (zero), WFM Server now looks at the published
schedule only, and not at the configuration (for example, rotating patterns).
(ER# 296465351)
This release corrects a minor memory leak that previously occurred when WFM Server read configuration objects from the database into the internal cache. (ER# 296046984)
If a backlog activity is configured as closed for all days of
the week, when it is used, WFM Server no longer performs calculations that occupy
100% of processor time. (ER# 295522154)
Supported Operating Systems
New in This Release
Corrections and Modifications
There are no restrictions for this release. This release does not contain new features or functionality.
This release includes the following correction:
Creating an Adherence report for two or more days no longer triggers an internal WFM Server error. (ER# 288504479)
Supported Operating Systems
New in This Release
Corrections and Modifications
This is a hot fix for this product. This release does not contain new features or functionality.
This release includes the following corrections and modifications:
Inserting an Activity Set into the Intra-day view now correctly updates the coverage graph. (ER# 283279853)
Calling the WFM API method GetVirtualActivityByBU with sortMode=2
no longer causes WFM Server to terminate. (ER# 282714309)
Supported Operating Systems
New in This Release
Corrections and Modifications
This is a hot fix for this product. This release does not contain new features or functionality.
This release includes the following corrections and modifications:
Generating a schedule audit report for a specific date no longer generates
the error Fault: ErrorCode: ERR10001. (ER# 284512817)
WFM Server now correctly handles multiple part-day time-off instances on the
same day for the same agent, regardless of the setting for the option CalendarOverScheduleData.
Previously, only one Time Off per day was counted towards Time Off limits when
that option was set to 2. (ER# 284437652)
Supported Operating Systems
New in This Release
Corrections and Modifications
This is a hot fix for this product. This release does not contain new features or functionality.
This release includes the following correction:
Publishing an empty schedule scenario no longer results in an internal server error. (ER# 283706112)
Supported Operating Systems
New in This Release
Corrections and Modifications
This is a hot fix for this product. This release does not contain new features or functionality.
This release includes the following corrections and modifications:
WFM Server now calculates the deferred activity Service Level when data is present in Performance views for any time period and time zone combination. Previously, some combinations of time zone and time period caused an error and no calculations were performed. (ER# 282271342)
WFM no longer fails to log a user in when a lengthy password is used. Previously, WFM would not accept lengthy passwords when WFM Server ran on a system with a strong default cryptographic provider. (ER# 282631517)
Supported Operating Systems
New in This Release
Corrections and Modifications
This is a generally available release for the Russian market. This localization is based on Workforce Management Server 8.1.000.57. Modifications to this software component in later software versions are not supported in this localized version.
This release contains no corrections or modifications.
Supported Operating Systems
New in This Release
Corrections and Modifications
There are no restrictions for this release. This release does not contain new features or functionality.
This release includes the following correction and modification:
WFM Server now correctly uses the Distributed Actual Volume when aggregating values for levels that are higher than Activity, in the Performance views. (ER# 281354135)
Supported Operating Systems
New in This Release
Corrections and Modifications
This is a hot fix for this product. It uses the native Oracle OLE DB provider instead of the previously used Microsoft Oracle OLE DB provider, to resolve Oracle connectivity issues. This hot fix requires the following actions, in this order:
This release includes the following corrections and modifications:
The WFM API method WFMScheduleService712Soap.insertState no longer
fails when used against v8.1.x WFM Server. (ER# 281425345)
This release replaces the currently used Microsoft Oracle OLE DB provider with the native Oracle OLE DB provider, to resolve Oracle connectivity issues. (ER# 280510773)
WFM Server no longer stops responding while a user is working with schedule
scenarios that contain profile agents. (ER# 280644271)
The Scheduled Queue and related statistics are now calculated correctly, for
systems using Oracle and DB2 databases. (ER# 277493608)
Using non-default schedule coverage split options no longer triggers a database
error when adding a new deferred activity to the list of schedule scenario activities.
(ER# 277829990)
Supported Operating Systems
New in This Release
Corrections and Modifications
There are no restrictions for this release. This section describes new features that were introduced in the initial 8.1 release of Workforce Management Server.
This release includes the following corrections and modifications that were made between Release 8.0 or earlier releases and the initial 8.1 release:
WFM Server now correctly checks the limit percentage for multi-site activities (MSAs) when requesting time off for a multi-skilled agent, if the MSA contains activities from fewer sites than the rest of the MSAs which have assigned agent activities. (ER# 268643324)
Committing pending schedule changes now does not mark that schedule as modified. (ER# 271138535)
This section provides the latest information on known issues and recommendations associated with this product.
If you use non-default schedule coverage split options, then adding a new deferred
activity to the list of schedule scenario activities will fail with database
error, triggered by one or both of these options: ScheduleService > SplitMS
= true and ScheduleService > SplitMode = 2. (ER# 277829990)
| Found In: 8.1.000.53 | Fixed In: 8.1.000.56 |
The Scheduled Queue and related statistics might be calculated incorrectly
for schedule scenarios because the Scheduled Queue of the previous day is incorrectly
taken from the Master Schedule, instead of the schedule scenario. The issue
applies to Oracle and DB2 databases, but not to MSSQL. (ER# 277493608)
| Found In: 8.1.000.53 | Fixed In: 8.1.000.56 |
When no interaction volume or agents are present, WFM Server returns a 100%
Service Level for a deferred activity during the service time period. (ER# 277000622,
277712398)
| Found In: 8.1.000.53 | Fixed In: |
WFM Server will not consider rotating patterns during a forecasted volume split
if the Consider Calendar Items option is cleared. (ER# 276022082)
| Found In: 8.1.000.53 | Fixed In: |
When agent can work overnight, s/he appears as available for both days. When Day Off possible rules are applied to available agents, the algorithm will look for the possible day off on that calendar date, so it is possible that the overnight portion may produce different limit values than those for the previous day. (ER# 270572439)
| Found In: 8.1.000.53 | Fixed In: |
A timeout may occur when you insert a shift with shift items into the Intra-day view, under these conditions:
Workaround: Add one or more shift item sequences. (ER# 276985104)
| Found In: 8.1.000.53 | Fixed In: |
The user interface checkbox value Prevent requests that are more than
(whether selected or cleared) is not represented in the Configuration Audit
Report. (ER# 242640969)
| Found In: 8.0.000.14 | Fixed In: |
This section documents features that are no longer supported in this software. This cumulative list is in release-number order with the most recently discontinued features at the top of the list.
There are no known discontinued features in this release of WFM Server.
Information in this section is included for international customers.
There are no known internationalization issues in this release.
Additional information on Genesys Telecommunications Laboratories, Inc. is available on our Customer Care website. The following documentation also contains information about this software. Please consult the Administrator's Guide first.
Workforce Management 8.1 Configuration Utility Help explains how to use the WFM Configuration Utility to set up WFM objects (such as sites, time zones, and Agents) and constraints (such as security settings, working hours, and time-off rules).
Workforce Management 8.1 Web for Supervisors Help explains how to use the Supervisor web interface to create forecasts and schedules, make schedule and staffing changes, and to track Agent real-time adherence and contact center performance. WFM Web for Supervisors also contains the WFM reporting functions.
Product documentation is provided on the Customer Care website, the Genesys Documentation website, and the Documentation Library DVD (produced monthly).
Note: For the DVD, the New Documents on this DVD page indicates the production date for that disc. Due to disc production schedules, documentation on the Genesys Documentation website might be more up-to-date than what is available on disc immediately after a product is released or updated. To determine the version of a document, check the version number that is located on the second page in PDFs or on the About This File topic in Help files.