Release Note

Workforce Management Server

8.0.x

Genesys Telecommunications Laboratories, Inc. © 2010

Contents

Introduction

Release Number AIX HP-UX Linux Solaris Tru64 UNIX Windows
8.0.001.03_JPN – General          
X
8.0.001.03 [10/01/10] – General          
X
8.0.000.49 [07/01/10] – General          
X

Link to 7.6 Product Release Note (Cumulative)
Known Issues and Recommendations
Discontinued Support
Internationalization
Additional Information


Introduction

This release note applies to all 8.0.x releases of Workforce Management (WFM) Server for the Japanese market.

Use of Third-Party Software

Genesys follows applicable third-party redistribution policies to the extent that Genesys solutions utilize functionality of commercial or non-commercial third parties. For specific information on any third-party software used in this product, see the Read Me.


Release Number 8.0.001.03_JPN – General

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This is a generally available release for the Japanese market. This localization is based on Workforce Management Server 8.0.001.03. Modifications to this software component in later software versions are not supported in this localized version.

Corrections and Modifications

This release contains no corrections or modifications.

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Release Number 8.0.001.03 [10/01/10] – General

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

There are no restrictions for this release. This section describes new features that were introduced in this release of WFM Server. This release does not contain new features or functionality.

Corrections and Modifications

This release includes the following corrections and modifications:


The Schedule Marked Time report no longer contains incorrect paid hours for some days. (ER# 259904560)


Now, inserting multiple overnight shifts in the Agent-Extended view no longer produces an internal server error. (ER# 258119890)


Searches for historical data start and end dates were optimized to use fewer resources, and to execute more quickly. (ER# 256900489)


After an ADDP timeout causes a disconnection between WFM Server and Configuration Server, ADDP messages are now correctly sent from WFM Server to Configuration Server, following reconnection. (ER# 257624740)


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Release Number 8.0.000.49 [07/01/10] – General

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

There are no restrictions for this release. This section describes new features that were introduced in the initial 8.0 release of WFM Server.

Corrections and Modifications

This release includes the following corrections and modifications that were made between Release 7.6 or earlier releases and the initial 8.0 release:


WFM Server does not require the time to abandon parameter in performing a What-If scenario, if the percentage of abandoned calls is 0 (zero). (ER# 252843703)


WFM Server no longer incorrectly issues the warning Violation of configured minimum duration for Activity Set when a user edits a shift with an activity set containing a paid meal or break. (ER# 249779066)


This release addresses slow performance issues with Oracle databases, by adding an index hint to some database queries. Previously, such queries would sometimes limit performance because Oracle Optimizer did not always use the correct index.

However, this correction requires a workaround to maintain correct functionality with Microsoft SQL databases. Use Configuration Manager to edit the WFM Server application. Create a Hints section and inside it, create the option wm_cfg_timestamp = <whitespace> (a single space). Then restart WFM Server. (ER# 244293291)


The status of a schedule scenario no longer changes to New after a swap of agent schedules in the scenario. (ER# 237037145)


WFM Server now correctly calculates the shift end time when unpaid shift items are configured, and correctly checks the end time against the configured end time for the shift. (ER# 236585297)


This release corrects a rare situation where some WFM Web requests failed with the error message Failed to read a 'Transfer-Encoding: chunked' request body, Reason: Error consuming chunk footer logged in the WFM Server log. (ER# 233675358)


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Known Issues and Recommendations

This section provides the latest information on known issues and recommendations associated with this product.


There are no Known Issues for this product.


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Discontinued Support

This section documents features that are no longer supported in this software. This cumulative list is in release-number order with the most recently discontinued features at the top of the list.


There are no recently discontinued features in this release of WFM Server.


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Internationalization

Information in this section is included for international customers.


There are no known internationalization issues in this release of WFM Server.


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Additional Information

Additional information on Genesys Telecommunications Laboratories, Inc. is available on our Technical Support website. The following documentation also contains information about this software. Please consult the Administrator's Guide first.

Product documentation is also provided on a Documentation Library DVD, which is produced monthly. The New Documents on this DVD page on the DVD indicates the DVD production date. Because the DVD is produced monthly, documentation on the Technical Support website may be more up-to-date than that on the DVD. To verify the latest version of a document, check the version number, located on the second page in PDFs and on the "About This File" topic for Help files.

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