| Release Number | AIX | HP-UX | Linux | Solaris | Tru64 UNIX | Windows |
|---|---|---|---|---|---|---|
| 8.0.001.09 [03/03/12] – Hot Fix |
X
|
|||||
| 8.0.001.08 [02/27/12] – Hot Fix |
X
|
|||||
| 8.0.001.06 [05/13/11] – Hot Fix |
X
|
|||||
| 8.0.001.05 [04/06/11] – Hot Fix |
X
|
|||||
| 8.0.001.04 [03/10/11] – Hot Fix |
X
|
|||||
| 8.0.001.03 [10/01/10] – General |
X
|
|||||
| 8.0.000.49 [07/01/10] – General |
X
|
This release note applies to all 8.0.x releases of Workforce Management (WFM) Server.
Genesys follows applicable third-party redistribution policies to the extent that Genesys solutions utilize third-party functionality. For additional information on third-party software used in this product, see the Read Me. Please contact your technical support representative if you have any questions.
Supported Operating Systems
New in This Release
Corrections and Modifications
This is a hot fix for this product. This release does not contain new features or functionality.
This release includes the following correction:
When starting a service, WFM Server now uses the service name that was through the command line parameter. Previously, WFM Server used the default service name. (ER# 295679337)
Supported Operating Systems
New in This Release
Corrections and Modifications
This is a hot fix for this product. This release does not contain new features or functionality.
This release includes the following correction:
A new WFM Server option changes how bonus hours are carried over. Use Configuration Manager or Genesys Administrator to add and configure this WFM Server application object option:
AdjustCarryOverByBonus
Section: CalendarService
Type: Optional
Default Value: false
Valid Values: true, false
Dependencies: None
This option specifies that WFM Server handles a bonus assignment that does not have a specified end date as a balance adjustment, which is incorporated into carried over hours during the next carry-over.
When set to true, all assigned bonus time that does not have a
specified end date is carried over to the next configured carry-over date. The
final number of carried-over hours remains subject to the maximum carry-over
hours constraint. The bonus expires after the carry-over date. Used hours are
updated as they were before.
(ER# 293776358)
Supported Operating Systems
New in This Release
Corrections and Modifications
This is a hot fix for this product. This release does not contain new features or functionality.
This release includes the following corrections:
When the time-off award rule is used, WFM Server now correctly checks the agent's bonus balance for future dates where time off was already given. (ER# 272445812)
Supported Operating Systems
New in This Release
Corrections and Modifications
This is a hot fix for this product. This release does not contain new features or functionality.
This release includes the following corrections:
WFM Server now accepts any time zone and returns data in the requested time zone when viewing performance data in an intraday schedule. Previously, only the target time zone was accepted. (ER# 270866263)
Supported Operating Systems
New in This Release
Corrections and Modifications
This is a hot fix for this product. This release does not contain new features or functionality.
This release includes the following correction:
WFM Server no longer experiences an internal server error in the Schedule Summary or Schedule State Group Totals views, or when generating schedule reports. Previously, certain manual schedule modifications could sometimes trigger this error for edited days. (ER# 269062441)
Supported Operating Systems
New in This Release
Corrections and Modifications
There are no restrictions for this release. This section describes new features that were introduced in this release of WFM Server. This release does not contain new features or functionality.
This release includes the following corrections and modifications:
The Schedule Marked Time report no longer contains incorrect paid hours for some days. (ER# 259904560)
Now, inserting multiple overnight shifts in the Agent-Extended view no longer produces an internal server error. (ER# 258119890)
Searches for historical data start and end dates were optimized to use fewer resources, and to execute more quickly. (ER# 256900489)
After an ADDP timeout causes a disconnection between WFM Server and Configuration Server, ADDP messages are now correctly sent from WFM Server to Configuration Server, following reconnection. (ER# 257624740)
Supported
Operating Systems
New
in This Release
Corrections
and Modifications
There are no restrictions for this release. This section describes new features that were introduced in the initial 8.0 release of WFM Server.
WFM Server supports the multiple insertion of marked time into a schedule.
WFM Server can use past carry-over information when asked to calculate the balance for the historic dates of time-off balances, but still uses only the last carry-over when calculating the balance for future days.
This release introduces a new concept of overtime: schedule states that
are marked with a marked time state of the type Overtime. Now
the Overtime column in the Schedule Intra-day view and the Schedule Weekly
view displays the total duration of a new overtime item.
When calculating a time-off balance, WFM Server uses the available bonus first, then accruals or awards given by a time-off rule.
WFM Server allow access to Exception Types for a business unit, or for multiple sites, in one request.
WFM Server allows calendar service changes to work with the Exception Types that were moved to WFM Web.
This release includes the following corrections and modifications that were made between Release 7.6 or earlier releases and the initial 8.0 release:
WFM Server does not require the time to abandon parameter in performing
a What-If scenario, if the percentage of abandoned calls is 0 (zero).
(ER# 252843703)
WFM Server no longer incorrectly issues the warning Violation of configured
minimum duration for Activity Set when a user edits a shift with an activity
set containing a paid meal or break. (ER# 249779066)
This release addresses slow performance issues with Oracle databases, by adding an index hint to some database queries. Previously, such queries would sometimes limit performance because Oracle Optimizer did not always use the correct index.
However, this correction requires a workaround to maintain correct functionality
with Microsoft SQL databases. Use Configuration Manager to edit the WFM Server
application. Create a Hints section and inside it, create the option wm_cfg_timestamp
= <whitespace> (a single space). Then restart WFM Server. (ER# 244293291)
The status of a schedule scenario no longer changes to New after
a swap of agent schedules in the scenario. (ER# 237037145)
WFM Server now correctly calculates the shift end time when unpaid shift items are configured, and correctly checks the end time against the configured end time for the shift. (ER# 236585297)
This release corrects a rare situation where some WFM Web requests failed with
the error message Failed to read a 'Transfer-Encoding: chunked' request
body, Reason: Error consuming chunk footer logged in the WFM Server log.
(ER# 233675358)
This section provides the latest information on known issues and recommendations associated with this product.
Committing pending schedule changes does not mark that schedule as modified. (ER# 271138535)
| Found In: 8.0.001.05 | Fixed In: |
This section documents features that are no longer supported in this software. This cumulative list is in release-number order with the most recently discontinued features at the top of the list.
There are no recently discontinued features in this release of WFM Server.
Information in this section is included for international customers.
There are no known internationalization issues in this release of WFM Server.
Additional information on Genesys Telecommunications Laboratories, Inc. is available on our Technical Support website. The following documentation also contains information about this software. Please consult the Administrator's Guide first.
Workforce Management 8.0 Configuration Utility Help explains how to use the WFM Configuration Utility to set up WFM objects (such as sites, time zones, and Agents) and constraints (such as security settings, working hours, and time-off rules).
Workforce Management 8.0 Web for Supervisors Help explains how to use the Supervisor web interface to create forecasts and schedules, make schedule and staffing changes, and to track Agent real-time adherence and contact center performance. WFM Web for Supervisors also contains the WFM reporting functions.
Product documentation is provided on the Technical Support website, the Genesys Documentation wiki, and the Documentation Library DVD (produced monthly) or the Developer Documentation CD.
Note: For the DVD/CD, the New Documents on this DVD/CD page indicates the production date for that disc. Due to disc production schedules, documentation on the Technical Support website may be more up-to-date than what is available on disc immediately after a product is released or updated. To determine the version of a document, check the version number that is located on the second page in PDFs or on the About This File topic in Help files.